Job Description :

1) Maintain the stock inventory for both Excel spreadsheet & Info-tech accounting system in a perfect condition ensuring an efficient and logical organization of all stock.

- Carry out proper recording and paperwork for incoming and outgoing stocks.

a) Update stock timely in order to facilitate accurate and up-to-date.

b) Ensure documents are filed properly.

- Proposing adjustments and improvements of inventory system where necessary.

2) Responsible to manage Staff claim.

3) Handle full spectrum of HR duties. (Recruitment, selection & employment, work pass matters).

4) Maintain, upkeep and ensure timely and accurate update of HR database, all employee personal files records are complete and treated in strictest confidence.

5) Plan suitable training, learning and development needs and career development for staff.

6) Responsible to manage and update staff leave, time attendance & overtime calculations.(both excel spreadsheet & info-tech system)

7) Handling of company insurances (Group Medical, Workmen Injury Compensation, Vehicle Insurance, Fire Insurance).

8) Prepare submission to government agencies, such as NS claims, Government Paid leave claims and etc.

9) Performs other ad hoc duties assigned.

Summary of role requirements:

• Required languages: English, Mandarin
• At least 2 to 5years of relevant work experience required for this role

• Good communication and organization skills, Enthusiastic, Positive attitude and resourceful

• Ability to multi-task, organize, and prioritize work

• Proactive and able to take initiative

Deployment:

Working Days: Alternate Week Shifts

Morning Shift: Mon to Thurs 6.00 AM to 3.15 PM; Fri 6.00 AM to 2.45 PM

Afternoon Shift: Mon to Thurs 9.15 AM to 6.30 PM; Fri 9.45 AM to 6.30 PM.

Scope of Works :

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting, and arranging furniture and equipment

· Simple administrative and office work

· Assisting with the cleaning and preparation of equipment, apparatus, and substances for science laboratory lessons

· When scheduled to work on morning shift, assist in traffic marshalling in the morning when students report to school.

· Any other assigned duties e.g. escorting contractors and vendors for servicing work when needed

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Assistant Reservations Manager
• Be well versed in Resavison and Vouch
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling and cross-selling
• Taking restaurant reservations and all other enquiries via phone or emails
• Monitor delivery of promises and orders that come through Vouch and HotSos
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

To perform the tasks of teaching, training, supervising, maintaining and developing the functioning level of client to function adequately and independently in the areas of Activities of Daily Living, Community Living, Social and Recreational Skills.

Please watch this recruitment video to find out more about the role of Training Officer - https://bit.ly/3fHXuvv

Client Engagement & Development

• To meaningfully engage, teach, train, supervise, maintain and develop the functioning level of clients to function adequately and independently in the following areas:

• Activities of Daily Living
• Home Living Skills
• Community Living & Mobility Skills
• Social and Recreational Skills
• Work Readiness Skills

Client/Trainee Management & Development

• Formulate and implement Individual Learning Programme (ILP) through professional assessment
• Engage in continuous assessment, training and evaluation of trainees’ holistic development
• Plan and Implement appropriate group activities
• Plan, implement and monitor trainees’ security and safety procedures

 Support Allied Health Professionals

• Monitor and implement programmes designed by Allied Health Professionals in the area of health fitness & wellness programme, motivational & behaviour management plans as well as sensory awareness
• Communicate critical information to Social Worker and Centre Manager

 Administrative & Operations

• Support unit operational and logistics management
• Ensure centre/trainees safety and security
• Update of  clients’/trainee’s daily attendance and participation in activities, events and programmes in various client management system platforms
• Engage in caregiver dialogue sessions, home visits and maintain good rapport and communication with parents / caregivers
• Attend staff meeting and training as required

 Event Management

Staff will be assigned to oversee at least one of the following duties and will provide assistance to the other staff when required:

Camp, Festive Celebrations, Sports Events, First Aid & Medicare, Evacuation & Emergency Planning Team, Transport Duties, Staff Welfare and others

• Organise internal/external events and activities for trainees
• Support volunteer engagement events
• Support public education activities
• Support MINDS events at organisation level

• Minimum O levels
• NITEC Certificate in Community Care & Social Services (ITE)
• Certificate of Special Needs Education (MOE)
• Diploma of Special Education (MOE)
• Diploma in Disability Studies (SSI)
• Diploma of Community Services (SSI)

• Computer literacy skills MS Word, Excel and PowerPoint
• People-oriented team player
• Good interpersonal and communication skill
• Passion and great deal of patience to work with people with intellectual disabilities

What you will do:

As Sales Account Manager, GMOS, you will build relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin. Services and supports existing customer accounts in assigned local geographic area, with a limited sales target or quota.

How You Will Do It:

• You will be tasked with increasing after-sales services for HVAC systems & Fire solution on ocean going vessels and O&G assets.
• Managed existing customers and developed targeted accounts.
• Understand decision making structure within customers chain is critical to success
• Ability to connect, engage with key influencing decision makers, and build network within the marine and O&G market.
• Qualify account and project potential and create customer business plans for YoY growth.
• Identify, investigate, track and close sales opportunities.
• Ability to articulate value proposition.
• Team player and highly collaborative to work across different stakeholders.

What We Look For:

• Diploma/ bachelor’s degree, preferably in either Sales or Engineering discipline
• At least 3 years sales experience working in the Marine or Oil and Gas
• Engineer with ocean going experience exploring land base opportunity are welcome to apply.
• Knowledge of compressors or fire detection / suppression systems
• Ability to communicate both internally and externally at high levels.
• Strong customer focused orientation with strong influencing and negotiation skills
• A high level of Business Acumen with strong strategic agility.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Primary Duties and Responsibilities

1. Participate in tactical strategies to hunt for potential brands to appoint YSG as their eCom Enablers
2. Execute full spectrum of sales tactics to meet business goals.
3. Collaborate with the wider team to effectively hunt in allocated segments.
4. Perform the role of YSG’s Brand Ambassador in managing post-sales account relationship.
5. Selling the organisation’s full suite of eCom Channel Management to B2C Warehouse Fulfilment services.
6. Manage the entire sales cycle from identifying leads, initial contact, qualification, presentation, negotiation, closing and post-sales management and implementation.
7. Manage the relationships with marketplace platforms to encourage referrals.
8. Meet and exceed monthly account acquisition targets.
9. Perform any other duties as assigned by Senior Management.

JOB REQUIREMENTS

• Degree or Diploma in Business, Marketing, or related discipline.
• Minimum 1 to 3 years of proven working experience in a similar role.
• Excellent presentation skills and salesmanship.
• Fast thinker with a strong sense of business acumen.
• Ability to handle people of all levels.
• Pleasant, clean and professional image
• Strong English proficiency plus additional languages will be advantages.
• Good communication and interpersonal skills.
• Highly meticulous and strong negotiation skills.
• Predisposed to thriving in a fast-paced environment with the ability to pivot from one task to another at quick turnaround time.
• Strong customer orientation for delivering a great customer experience.
• Ability to convey business information clearly and analyse the requirements to influence customer buying decisions.
• High level of competency in Microsoft Office applications.
• Excellent team player.

Tell us more about yourself by sending your resume to:

Y-SG Pte Ltd
Address: 8 Bulim Avenue, Singapore 648166

Email: [email protected]

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

The Specialized Sales Manager and Account Executive, Sales Engine works closely with small institutions answering inquiries and solving problems, releasing resources from country-specific sales and function areas to better focus and grow the business with key clients and stakeholders. Responsible for managing, developing and growing Visa’s business with Tier-3 clients in covered geographies. Generating leads and executing sales initiatives. Implementing business development and portfolio management, in continuous collaboration with Sales and Functional Areas to ensure alignment with country, regional and global strategies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

@ REQUIRE TO WORK IN VARIOUS SITE

6 DAYE WORKING WEEK

ELECTRCIAL / MECHINICAL EXPERIENCE MIN 3 YEARS

GOOD KNOWLEDGE IN CONSTRUCTION AND MAINTAINCE WORK

ABLE TO PERFROM NIGHT SHIFT DUTY / SUNDAY AND PUBLIC HOLIDAY

FORKLIFT AND REACH TRUCK EXPERIENCE

REQUIRE TO BE ON STAND BY ON ANY EMERGENCY MATTER PERTAINING TO MAINTANCE

CLASS 3 DRIVING LICENCE WILL BE A ADVANTAGE

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) invites applications for the position of Project Officer.

Key Responsibilities:

• Work in the laboratory to synthesise the target molecules and to characterize them by standard spectroscopic techniques such as high field NMR.
• Interpret the data and show initiative in solving the problems that arise and in ensuring that the project moves forwards.
• Contribute to the general running of the laboratory as part of the team.
• Interact with other researchers and provide mentorship to juniors

Job Requirements:

• A BSc degree (or equivalent) in Chemistry or a related discipline
• Experience in organic synthesis and related techniques

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Provide legal counseling and guidance on compliance matters within a multinational company (MNC).
• Develop and implement compliance programs and policies in accordance with applicable laws and regulations.
• Monitor and assess compliance risks and ensure measures are in place to mitigate those risks.
• Conduct compliance training and awareness programs for employees.
• Review, draft, and negotiate contracts and agreements with compliance considerations.
• Stay updated on changes in laws and regulations related to compliance.
• Collaborate with internal stakeholders to ensure compliance in business operations.
• Handle compliance investigations and assist in resolving compliance issues.
• Ensure adherence to internal policies and procedures.
• Prepare and submit compliance reports to senior management.

• Law degree from a recognized university.
• Minimum 5 years of experience as a legal counsel with a focus on compliance.
• Solid knowledge of relevant laws, regulations, and industry practices.
• Experience in developing and implementing compliance programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with cross-functional teams.
• Attention to detail and strong organizational skills.
• Proficiency in legal research and analysis.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities

• Recording Transactions: Record daily financial transactions, including sales, purchases, receipts, and payments in accounting software (Auto Count).
• Accounts Receivable and Payable: Monitor and manage accounts receivable and accounts payable, ensuring timely collections and payments.
• Bank Reconciliation: Perform monthly bank reconciliations
• Tax Compliance: To prepare necessary documentation for tax filings and assist in audits.
• Payroll Support: Assist in payroll processing
• Documentation and Filing: Maintain organized and secure financial records, in physical and digital formats.
• Obligatory Submissions: Assist in filing for GST quarterly as well as submission of CPF monthly.
• Others: Administrative duties including answering calls and attending emails.

Working Hours: 9am - 5.30pm

Job Type: Full-time

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary

1. Data entry and matching invoices with PO and DO.

2. Support full set of RMZ accounts.

3. Other duties as assigned.

4. Review file documents.

5. Perform administrative tasks as needed.

6. Processing suppliers’ payment via an online banking system, keeping track of

suppliers contact information, and payment terms.

7. Managing the flow of petty cash by recording all monetary transactions with proper

ledger code.

8. Update all payment transactions to the MYOB system.

9. Perform bank reconciliation.

10. Maintain partial general ledger.

11. Manage Business travel expenses

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the business
• Manage large national modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organizing visits to current and potential customer
• Manage trade spend and negotiate Client Trading Terms
• Implement Company’s sales policy and adapting it to the client’s situation
• Achieve annual volume objectives pre-established by the Company based on the company’s sales and promotional policy.
• Analyze and follow up of client profitability and evaluate promotion effectiveness
• Work with the “Point of Sales Managers” team to ensure regular and effective activities in the stores, in addition to obtaining the best standards of execution in the channel.
• Conduct Join Business Plan with client to align plan to achieve sales targets and increase brand sales and gain creditability from customers.
• Perform reviews with client to provide visibility of moving forward plan and YTD performance.

Job Description

- Identify and recommend best practices and continuous improvement initiatives, to reduce work process risk, raise safety awareness and improve safe work practices

- Assess the company’s HSSE Management System to identify any deviation, weakness or signi cant change in organization, risk control measures and provide recommendation for improvement

-Conduct regular/daily site visits/check

- Oversees multiple sites

- Other Ad-hoc Duties

Requirements

- Experience in construction projects

- Knowledge in WSHE legislation and regulations

- Registered Workplace Safety and Health O cer (WHSO)

Responsibilities:

• Manage on-boarding and new hire administration, as well as job posting on various platforms.
• Assist in daily human resources operations, including but not limited to employee relations, HR staffing and training etc.
• Maintain staff information and records, support documents uploads and database management, e.g. data input, filing, and other clerical support.
• Work towards the betterment of the workspace environment by actively participating in initiatives and programs that enhance employee engagement, well-being, and satisfaction.
• Conduct overviews of employee activities and performance from time-to-time.
• Provide detailed performance reviews of employee performance with actionable feedback to facilitate employee development.
• Assist in implementation of employee compensation and benefits administration programs.
• Play an instrumental role in the talent acquisition process.
• Perform ad-hoc duties as assigned by the supervisor.

Requirements:

• Open to undergraduates, graduates, and students.
• Immediate availability to start work.
• Excellent verbal and written communication skills.
• Proficiency in the Microsoft Office suite.
• Self-motivated with a proactive approach to independent work.
• Strong organizational skills with the ability to plan effectively.
• Skills to manage multiple tasks effectively and efficiently and the ability to work in a fast-paced environment.

Working Hours:

• 16 - 24 Hours Per week (Monday to Thursday) from 12:00 - 18:00 or 13:30 - 19:30

Location:

• 5 minutes walk from Jurong East MRT.

Please apply for this position by submitting your CV through:

(1) https://forms.gle/9ZUptTcsM19tcXMBA

OR

(2) Email: [email protected]

JOB DESCRIPTION

• Handle full set of account
• Verify monthly costing for budget control and expense management
• Monthly reconcile balance sheet items and bank statement
• Prepare cash flow projection & manage day-to-day working capital
• Liaise with overseas suppliers in term management and coordination of TT & LC
• Supervise timely submission of quarterly GST report
• Oversee customer credit, monitor, control and follow up for effective collection
• To check the accuracy and completeness of work done by subordinates
• Liaise with external auditors, tax agent & bank
• Ensure internal control compliance with company policies and procedures
• Follow the current accounting practice, identify the opportunity and recommend actions to improve the account process
• Other ad-hoc duties as assigned by Management

JOB REQUIREMENTS

• Minimum Diploma in Accounting or related field with at least 5 years experiences
• PC literate
• Good interpersonal, communication and analytical skills
• Meticulous, reliable and positive working attitude
• Working experience in manufacturing with ERP & MYOB will be an added advantage

Job Summary

The Account Manager will be based in Singapore and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers in Singapore.

Responsibilities

• Identify and source new clients and business prospects (e.g., perform outreach to cold leads via calls and emails).
• Achieve sales target set for area of responsibilities and industries by building and maintaining close relationships with customers (incl. customer visits) to solicit for orders.
• Negotiate tender, contract terms and condition and prepare Sales contract.
• Prepare sales report, analysing cost and sales, quotations and maintaining and creating new client accounts.
• Provide pre-sales technical assistance (incl. demonstration & technical presentations), product training and after-sales support.
• Attending trade shows, conferences, marketing, and other events.
• Work closely with supply chain management, sales support and project engineer and order fulfilment team.

Basic Qualifications

• Diploma in Mechanical/Industrial Engineering or related fields.
• Sales experience with industrial products such as Air Compressors, Dryers or other similar equipment.
• Driving license & own vehicle.
• Fluent in English.

Travel & Work Arrangements/Requirements

Site based, will be required to travel within Singapore to meet clients.

Key Competencies

• Customer Orientation
• Ownership
• Business Awareness

What we Offer

• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Annual, Sick, Hospitalisation, Marriage, Exam, Compassionate, Maternity, Volunteerism Leaves.

Opportunity

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier.

Every day we challenge ourselves to do better, and we encourage each other to do the same

We offer

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Key Responsibilities:

1. Strategic Customer Relationship Management:

• Develop and implement a strategic relationship tailored to each major account.
• Regularly engage with key stakeholders within the accounts to understand their evolving needs and challenges.
• Proactively address any issues or concerns raised by the customers to ensure their satisfaction.

2. Expansion and Development:

• Identify opportunities to expand the business scope within existing key accounts.
• Explore possibilities for to work with leads in regional markets or other countries, leveraging existing relationships and expertise.

3. RFI, RFQ, and Tender Responses:

• Respond promptly and effectively to requests for information (RFI), requests for quotation (RFQ), and tender opportunities from corporate customers.
• Review existing contracts and ensure the continuation of business with key accounts.
• Ensure that all responses are comprehensive, competitive, and aligned with company capabilities and objectives.

4. Logistics Execution and Compliance:

• Ensure that logistics execution activities meet or exceed Service Level Agreement (SLA) requirements to support the expected substantial profitable growth of the business.
• Monitor and enforce compliance with SLAs and relevant regulations to maintain operational excellence and customer satisfaction.

We are looking for

• Degree in Business Management / Supply Chain Management or other related disciplines
• Minimum 1 to 2 years of relevant working experience in Supply Chain
• Proficient in MS Office (MS Excel and MS PowerPoint, in particular)
• Good command of both spoken and written in English
• Good knowledge of supply chain-related services, warehousing, and distribution if preferable
• Able to work effectively and independently, in a fast-paced and dynamic environment.
• Positive mindset, confident and able to contribute positively within a reputable growing group.
• Effective communicator with strong interpersonal, communication and presentation skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Business

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify, upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Job Requirements

• Professional experience in a sales or customer service role, preferably in IT/Technology/ Engineering domain
• Preferably possess 3-5 years of experience
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Adequate, accurate product knowledge.
• Work location: Jurong East
• Singaporeans only

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.