A Project Officer position is currently available in the School of Physical and Mathematical Sciences (SPMS).

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Our research group is looking for a motivated and energetic researcher to contribute to cutting-edge research in theoretical quantum computing, with a focus on silicon spin qubits.

Key Responsibilities:

• Device modelling for scaling up, e.g. qubit arrays, circuit QED architectures

• Novel applications of spin qubits to, e.g. quantum machine learning, quantum simulation

Job Requirements:

• Minimally Bachelor’s degree in Physics or a related field

• Applicants who are working towards a soon-to-be-conferred PhD degree are preferred, and he/she will transit to a Research Fellow position upon award of the PhD degree

We regret to inform that only shortlisted candidates will be notified.

Job Description:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.
• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.
• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
• Responsible for contract renewals and simple repair quotations process.
• Drive EH&S initiatives, create EHS awareness and monitor compliance

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices.
• Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment
• Meticulous and able to handle large volume of work with high accuracy.
• Independent worker who is reliable to deliver without supervision.

• Receive and update car arrival
• Check conditions of cars for suitability for retail
• Verify validity of agent warranties and balance of free servicing
• Ensure all cars on-showroom display meet our set standard (ie. display, cleanliness and technical)
• Plan PDI Schedule based on KPI of 7 days from SOLD to DELIVERY
• Perform tyre and battery checks and ensure checklists are duly filled
• Generate Purchase Order amount accurately and promptly for superior approval
• Aftersales (delivery) services
• Accountable for all loan cars and forms
• Undertake to support the smooth and efficient operation of reconditioning chain processes
• Monitor quality, quantity, cost, and efficiency of stock movement
• Liaise and negotiate with customers and suppliers

• Min GCE 'O' Levels and above
• Computer skills must be proficiency in Excel and Words
• Class 3 License is required as need to shift vehicles
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Manage full spectrum of Human Resources functions including monthly payroll, CPF submission, IR21 tax clearance, income tax reporting, training and development, employee relation and performance management.

· Provide support in recruitment and selection process including arranging for interview and staff orientation.

· Liaise with government bodies CPF Board, MOH and MOM (Work permit, S-pass and Employment Pass application matters).

· Maintain all employee data and update of information changes.

· Administrative duties, data-entry and filing of documents.

· Assist in process documentation and system audits

· Any other ad-hoc duties as assigned

Requirements:

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Human Resource Management.

· At least 3 year(s) of working experience in the related field is required for this position

· Familiar with Employment Act and HR related policies.

· Familiar with Microsoft Word and Excel.

· Good interpersonal and written communication skills (English & Mandarin is a must)

A Project Officer position is currently available in the School of Physical and Mathematical Sciences (SPMS).

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Our research group is looking for a motivated and energetic researcher to contribute to cutting-edge research in theoretical quantum computing, with a focus on silicon spin qubits.

Key Responsibilities:

• Device modelling for scaling up, e.g. qubit arrays, circuit QED architectures
• Novel applications of spin qubits to, e.g. quantum machine learning, quantum simulation

Job Requirements:

• Minimally Bachelor’s degree in Physics or a related field
• Applicants who are working towards a soon-to-be-conferred PhD degree are preferred, and he/she will transit to a Research Fellow position upon award of the PhD degree

We regret to inform that only shortlisted candidates will be notified.

About Us:

JSTT Singapore Pte Ltd is a leading producer of high-quality sushi and sashimi, providing fresh and delicious products to supermarket counters across [specific regions]. Committed to excellence, we are seeking a skilled and dedicated professional to join our team as a Food Safety and Quality Assurance Officer.

Responsibilities:

As the Food Safety and Quality Assurance Officer, you will be responsible for ensuring the highest standards of food safety, quality, and compliance with ISO22000 and FSSC regulations in our central kitchen and supermarket counters. Your key responsibilities include:

1. Compliance Management:

• Oversee and implement food safety and quality management systems in accordance with ISO22000 and FSSC standards.
• Conduct regular audits and inspections to ensure compliance with all relevant regulations and internal standards.

2. Documentation and Reporting:

• Maintain accurate records of all food safety and quality assurance activities.
• Prepare comprehensive reports for management, summarizing key performance indicators and areas for improvement.

3. Training and Development:

• Develop and deliver training programs for staff at the central kitchen and supermarket counters on food safety protocols and best practices.
• Keep the team informed about updates in food safety regulations and industry trends.

4. Incident Response:

• Establish and implement effective procedures for handling food safety incidents and recalls.
• Conduct thorough investigations into any breaches of food safety standards and recommend corrective actions.

5. Supplier and Vendor Management:

• Collaborate with suppliers and vendors to ensure the quality and safety of raw materials used in our production processes.
• Evaluate and approve suppliers based on established criteria.

Qualifications:

• Certification in ISO22000 / FSSC standards.
• Proven experience in food safety and quality assurance, preferably in the sushi and sashimi production industry.
• Strong knowledge of local and international food safety regulations.
• Excellent communication and training skills.

Job Descriptions:

• Handle accounts for LexBuild Groups of Companies (Account payable, Accounts Receivable, General Ledger)
• Data entry and invoice processing including credit control and collections.
• Handle banks reconciliation and other bank-related matters.
• Follow on payment status and prepare statements of accounts to vendors & customers.
• Handle and disbursement of petty cash claims.
• Preparation for quarterly GST submission.
• Liaise with external parties (auditors, tax agents, corporate secretary) on all related matters.
• Assist in monthly and quarterly financial and management reporting.
• Maintain an efficient and systematic filling system.
• Handle inventory costing and perform stock take.
• Any other ad hoc accounting and administrative duties as assigned from time to time.

The Opportunity:

We, at Flywire, are seeking a smart, driven, and high energy Account Executive to help us grow our travel vertical in the APAC region. This Account Executive will be responsible for attracting new business clients to our cross-border payments solution using effective prospecting methods and communication skills. Beyond book smarts, this individual should be a great team player who is fueled by success. You should have an ease with people, an ability to develop relationships easily and confidence in our payments solution.

• Build and manage client relationships through the sales lifecycle, bringing on new accounts, as well as encouraging referrals and integration enhancements 
• Create and sustain remote outbound activity to generate leads (i.e. hunt new business)
• Create inbound lead activity (e.g. creating content or webinars)
• Serve sales inquiries in an efficient and professional manner
• Identify unmet needs to build new products and services and improve our customer service
• Track all activities and opportunity funnel in CRM System
• Project manage the delivery and implementation of our solution with product, technical, operational and marketing team Support sales & marketing on different efforts (Lead campaigns, new market research etc.)
• Explore new market opportunities in the travel industry within APAC

Key Tasks:

• Process incoming and outgoing customer’s orders
• Follow up on customer’s requests and scheduled orders
• Liaise with warehouse on picking and packing matters
• Generate picking lists and delivery orders for warehouse and transport departments
• Response to customer’s complaints
• Other ad hoc duties as assigned by the Manager
• Check with the relevant stakeholders if there’s any discrepancy in the orders

Skills & Competencies:

• Minimum ITE NITEC / Higher NITEC in Logistics / Administration studies
• At least 1 year of related experience in the same capacity
• Able to commit OT, including alternate weekend duties
• Able to execute the tasks independently

1) Handle full set account

2) GST Submission

3) Ensure invoices are properly supported and approved before posting

4) Ensure expenses are recorded with correct accounting codes

5) Ensure invoices processing and payment are accurate using the correct bank accounts and within the timeline

6) Reconcile accounts payable transactions and supplier statements

7) Research and resolve invoices discrepancies and issues

8) Liaise with vendors and stakeholders on invoices and supporting documents

9) Prepare monthly payments for expenses claims and vendor payments

10) Perform other duties as assigned

The Role

The candidate will coordinate project elements, oversee Project Team, and contractors to ensure that engineering projects are completed according to project plans and schedules, meets quality objectives and complies with safety standards. The responsibilities of the candidate will include:

Job Description

• Day to day supervision of field works to ensure safety compliance by all parties, both Meiden staff and all subcontractors.
• Liaise closely with site operations staff on all safety and health issues on the construction site.
• Coordinate and maintain records of site safety orientation and daily tools box meetings.
• Assisting at the implementation of company's safety management system at the site.
• Responds and assist in investigation, complaints and recommend appropriate action.
• Detect safety violation and report to management.
• Perform daily site work inspection to ensure safety compliance.
• Conduct regular site safety inspections.
• Carries out site safety inspections of workplace and takes appropriate action to ensure compliance.
• Conduct, review and endorse Risk Assessments.
• Ensure compliance with all legal and regulatory requirements.
• Investigates accidents and injuries that occur in the workplace.
• Assist in the preparation of various reports, documents and forms.
• Assist in in-house safety training programs.
• Recommend and implement (improvement / corrective) actions to enhance safety and efficiency.

Job Requirements

• Candidate must possess valid WSHO certificate.
• At least 3 Year(s) of working experience in Engineering & Construction industry
• Candidates with relevant supervisory course (WAH, Confine Space and etc.) certifications will be added advantageous
• Candidates should be dynamic, self-motivated, proactive, and results-oriented.
• Able to work beyond normal office hours or irregular hours.
• Able to work independently and at the same time be a team player
• Able to response to emergency call, if happens.
• Preferably have a valid driving license and with own transport.

If you fit the above requirements, please apply and your resume stating last drawn and expected salary.

Only shortlisted candidates will be contacted for an interview.

Human Resource Officer ( 5 day week – Changi ) - Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Human Resource Officer ( 5 day week – Jurong East ) -Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Key accountability (Main purpose of this job):

Reporting to the Senior Security Executive and Security Supervisor, this role is responsible for ensuring the security and safety of all stakeholders (i.e. staff, students, parents, visitors and contractors etc) and property.

Responsibilities (Key areas of Responsibilities):

• Ensure strict adherence to all security SOPs and preventive measures at all times.
• Perform day to day operational duties including patrol, escort duties, traffic control and static duties such as security checks and visitor registration.
• Monitor security systems including the CCTV, Fire Alarm etc in the designated post.
• Observe and report any suspicious behavior of visitors, unauthorized removal of CIS property, criminal acts (e.g. theft or misconduct etc), safety or fire hazards, loss or accidents that could put CIS at risk.
• Enforce gate or school closure upon receiving instructions in the event of an evacuation or emergency.
• Undertake any other duties as assigned by the Senior Security Executive, Security Supervisor and/or Head of Facilities.

Requirements:

• Valid Security Officer licence under PLRD
• Minimum 2 years’ experience in a similar capacity
• Good communication and interpersonal skills
• Firm, tactful, observant, alert and maintains a pleasant disposition when handling visitors and/or stakeholders
• Physically and medically fit to handle security related duties
• Able to do shift work on a rotational basis: 7am to 7pm and 7pm to 7am

Job Description & Requirements

Join the Company that operates Chemical Tankers on Global Trade:

Requirements

· At least GCE’O’ Level or relevant working experience

· Familiar with Marine purchase environment

· Competent in operating MS Word, Excel Job description

Purchaser Responsibilities

· To source and procure ship spares and stores locally and overseas.

· Sourcing suppliers based on price, availability, quality , delivery schedule and logistical expenses

· Liaising with various departments to ensure that they meet vessel requirements.

· Liasion of Ship spares/stores loading cum freight arrangements

· Coordinating with shipping agencies and sellers to ensure timely deliveries and oversee the integrity and quality of delivered goods and services

· Provide Purchase Orders and follow up on delivery Status.

· Monitor deliveries to ensure compliance with contracts. If goods are defective or unacceptable, to contact vendors to work out concessions and solutions.

· Authorizing payments and managing purchasing expenses with meticulous record-keeping

Human Resource Officer ( 5 day week – Changi ) - Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Job Responsibilities:

· Handling import, export, and local shipments

· Prepare import and export permit declarations

· Ensures Job Sheets are accurately raised and completed in accordance with customer’s import and export job orders

· Update all charges/fees incurred in delivery of services to be borne by customers in the Job Sheet for finance to bill for customers

· Handle email correspondences with customers

· Ad hoc duties as assigned

Job Requirements:

· Minimum ITE or its equivalent but not necessary.

· Proficiency in MS Office.

· Knowledge of Tradenet is an added advantage (training will be provided).

· Good written and verbal communication skills.

· Independent yet a good team player.

Additional Information:

· Location: Tuas (2-way company bus provided)

· Salary: Salary will be commensurate according to experience & qualifications

Working days: Monday to Friday (8.45 am to 5.30 pm),

Alternate Saturday, work-from-home (8.45 am to 12.45 pm)

Interested candidates, please email your resume to [email protected], stating your availability, work experience, current and expected salary.

(Only shortlisted candidates will be notified)

Key Tasks:

• Check and submit delivery documents for billing
• Ensure timely return of delivery documents
• Post, dispatch and scan documents to customer per requested timelines
• Issue claim form to driver, arrange re-delivery or GRN accordingly
• Acquire required data from Jobs summary, delivery documents, delivery quotation & pay contract
• Submit truck efficiency report
• Submit all cash/cheque collected to Finance based on customers' delivery summary
• Report any non-payment upon delivery
• Work closely with the Ops team on all delivery requests

Skills & Competencies:

• Minimum ITE qualification in admin / office skills
• At least 1 year in administration experience in logistics / transport industry
• Able to meet tight deadline

Responsibilities:

• Provide excellent customer service in the retail front office operations.
• Handle incoming enquiries and requests from residential customers.
• Engage in daily operations, actively contributing to problem resolution and providing customer service support.
• Explain invoices, address account-related queries, and manage retail contracts effectively.
• Able to understand and explain well on the company’s price plans and services.
• Communicate clearly and effectively with customers, ensuring a positive interaction.
• Demonstrating empathy and patience in handling customer concerns.
• Recording customer interactions and transactions accurately in the company’s system.
• Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
• Safeguard customer confidentiality and privacy throughout all interactions.
• Participate in system / process enhancement projects to improve overall efficiency.

Requirements:

• Preferably holding a degree or diploma.
• Some prior experience in customer service is desirable.
• Seek individuals who align with values emphasizing service excellence.
• Possess a positive and proactive working attitude.
• Demonstrate self-motivation, independence, and a proactive approach to tasks.
• Exhibits a willingness to learn and is prepared to grow with the organization.
• Demonstrates strong teamwork, with good interpersonal and communication skills.
• Exhibits an achievement-oriented and results-driven approach.
• Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.

Others:

• 5-day work week.
• Working Hours: Mondays to Fridays 9am to 6pm.

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

Job Responsibilities:

• Maintain and update ISO9001 and ISO14001 documentation control
• Manage office ISO9001 processes to achieve office quality objectives
• Prepare required documents for new employee/workers briefing
• Office stationery management including labels/A4 paper purchase control
• Take care of office’s pantry food and beverages
• Manage all matters relevant to workers’ dormitory such as inspections and etc.
• Manage and update training documentation folder for all employees and workers
• Prepare documents/files/folders required for all customer/external/authorities audit
• Update and maintain license and permit folder of company
• Company orientation and onboarding arrangement
• Assist production/office for production labels printing
• Arrange festivals celebrations such as New Year’s Eve, Christmas, CNY and etc
• Source and arrange training/courses for employees and workers proactively
• Arrange department bi-monthly meeting to update any issues, prepare meeting minutes
• Ad-hoc assignment when assistance is required from colleagues
• Ad-hoc work assigned by supervisor

Job Requirements:

• Minimum Diploma
• Candidates with 2 years of admin/receptionist experience will have an advantage
• Possess good working attitude with willingness to learn
• Self-motivator and able to perform tasks independently with proper organisation skills
• Able to start work upon short notice

Join IntelliStream Research Group as Project Officer at School of Computer Science and Engineering (SCSE), NTU, a dynamic team within the Parallel and Distributed Computing Lab, linked to the DANTE group. Our focus: system research in Machine Learning and Database interactions.

This six-month position, with potential renewal, involves developing a scalable, accurate Retrieval Augmented Generation (RAG) framework, data collection, coding datasets, developing deployable prototypes, and authoring high-quality research papers. Additional duties include student guidance, meeting participation, and other relevant research activities.

Key Responsibilities:

• Responsible for designing and developing new RAG framework which is more scalable and more accurate.
• Assistants for data collection and manual coding of the datasets.
• Responsible for developing deployable prototype systems based on research results.
• Responsible for writing research papers of high quality based on research results.
• To provide guidance and support to any students associated with the project.
• To attend, contribute, and where necessary lead relevant meetings.
• To undertake any other duties relevant to the programme of research.

Job Requirements:

• Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent
• Must have a strong background in machine learning and database systems
• Familiarity with major deep learning libraries (e.g., Pytorch, TensorFlow), and proficiency in C, C++, Python, and English.
• The ideal candidate works independently and collaboratively, adapts to flexible hours, and reports to a senior team member
• Proficiency in basics of programming languages such as C, C++ and Python
• Proficiency in English
• Ability to work with limited supervision and work collaboratively in a multidisciplinary team
• Ability and willingness to work some flexible hours

We regret that only shortlisted candidates will be notified.

The main duties and responsibilities are to handle GL, group consolidation and reporting, and project progress payments to suppliers.

Candidate will participate in the following tasks:

· Perform all GL functions, including closing and reconciliations as part of month end and year end reporting

· Maintain fixed asset register

· Prepare quarterly GST report

· Assists in group consolidation, financial and management reporting including budgeting and forecasting

· Track and process project progress payments to suppliers

· Prepare balance sheets schedules

· Perform any other duties as assigned

Requirements:

· Diploma in Accountancy or equivalent

· Preferably with 2-5 years of accounting experience

· Proficient in MS Excel

· Possess initiative and positive work attitude

· Meticulous and detail-oriented

If you wish to have the opportunity to work in an international consultancy firm which offers attractive remuneration, a 5-day week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations and contact number to

2 International Business Park #06-08

The Strategy Tower 1, Singapore 609930

Email: [email protected]

(Only shortlisted candidates will be notified.)

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Senior Account Executive to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on the conversion of inbound and self-sourced leads
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships
• Build and adapt sales strategies to meet customer and business needs 
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Improve existing lead acquisition channels in conjunction with internal teams
• Identify product development opportunities through customer feedback and experiences

• A minimum of 5 years working with external clients, with a proven track record selling products
• Sales & Marketing experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• A networker by heart with outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Inside sales experience prospecting and qualifying leads
• Hubspot experience preferred
  

• An industry competitive salary package and performance bonus 
• A health care allowance
• An environment that encourages innovation and the autonomy and  freedom to apply your expertise
• Hybrid working arrangement
• A fast paced and exciting work environment with a supportive team of fellow hustlers building an amazing company culture

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

Responsibilities:

Reporting to the Property Manager, the incumbent will provide support as follows:

• Work as a team to coordinate with contractors to carry out and maintain daily estate, horticultural works and cyclical projects at public housing flats.
• Conduct inspections, liaise and supervise contractors, identify defects and rectify works and process payments.
• Engage and manage feedback and to carry out call back service when the defects are rectified.
• Discuss and follow up on maintenance issues with grassroots leaders.
• Assist grassroots leaders to organize grassroot activities.
• Attend house visits, grassroots and upgrading meetings after office hours, where necessary.
• Attend to urgent cases referred by managers, grassroots leaders and EMSU.
• Attend to feedbacks and services requested by residents as well as manage arrears cases.
• Handle administrative duties such as calling for quotations, issuing work orders, applying for funding.
• Any ad-hoc duties assigned.

Requirements:

• Minimum "O" Level
• Preferably with at least 1-2 years in similar role
• Non "O" Level holders are required to have at least 3 years experience
• A team player with good interpersonal and organization skills
• People-oriented with a willingness to learn
• Able to work under pressure