1. Establishing and maintaing relations with vendors and suppliers, ensuring timely deliveries.

2. Ensure inventory is managed efficiently to meet demands.

3. Overseeing transportation involves arranging the movement of goods, selecting optimal transportation methods, and ensuring compliance with legal and safety standards.

4. Plan and organize the daily operations to meet delivery timeline and expectation.

5. Manage manpower deployment.

6. Manage warehouse operations to ensure smooth operations flow.

7. Handling administrative matters relating to daily operations.

7. Any other matters as assigned.

Requirement

1. Have experience in logistics planning

2. Knowledge in MS skills

3. Good communication skills

1. Handle existing customers’ account and look for new customers
2. Handling enquiry, negotiating price, preparing quotation, order and delivery
3. Support distributors in market development, products knowledge and commercial requirement
4. To review the distributor’s performance periodically and make recommendations for sales improvements and distributors’ motivation
5. Participate or visit trade fairs worldwide
6. Identifying & generating new business opportunities within assigned territory
7. Visit clients of existing markets and potential customers in new market
8. Working closely with IP Lawyer and Clients for taking action against infringer of company’s trademarks and products
9. Perform any other duties or ad hoc projects assigned

• Minimum Degree Holder in Marketing / Business
• Travelling required
• Resourceful, meticulous and independent
• Energetic with high level of initiative and dedication
• Possess good communication and strong analytical skills
• Effectively bilingual in English and Mandarin. Other spoken language is an added advantage
• Fresh graduates are welcome to apply

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit/replacement recommendations to clients

5. On-the-job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement/process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of faults/breakdowns and rectification according to authorities/clients' requirements.

9. Perform full set of testing complying with authorities/clients' requirements.

10. Perform maintenance programs and comply to authorities/clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Responsibilities :

• Handle day-to-day HR operational and administrative activities.
• Manage recruitment, selection & onboarding process for replacement and new employees.
• Handle application for new, renewal, cancellation and repatriation of Foreign worker.
• nsure complaince and always updated with current regulation from MOH and MOM.
• Handle renewal of group health Insurance, submission and follow up of insurance claim.
• Maintain and update employee P- File.
• Plan and schedule training programme for employee based on the regulation, compliance and apply grant accordingly.
• Handle employee relations.
• Any other ad-hoc duties as assigned by Director.

Requirements :

• Diploma in Human Resource Management/Business Studies or its equivalent.
• Minimum 2 years relevant working experience in the HR field as generalist role.
• Past working experience in manufacturing industry is a plus.
• Wiling to work in Tuas area.

Responsibilities:

• Monitor collection on a daily basis, weekly reporting to management on collection status and outstanding accounts
• Initiate contact with customers for payment status, liaise with customers and internal stakeholders to resolve billing and collection issues
• Organise monthly AR meeting and present the status of outstanding accounts to management and internal stakeholders
• Reconcile incoming collections and customer advances with accounting records and follow up promptly on any exceptions.
• Process adjustment and refund to customers where necessary and ensure they are properly accounted in the General Ledger
• Prepare and send statements of accounts to customers
• Assist with collection forecasting and budgeting
• Identify process improvement to improve DSO
• Resolve invoicing, collection, GST and withholding tax discrepancies
• Generate month end reports and prepare accountings schedules for audit, tax and SOX purposes
• Perform other ad-hoc duties as required and/or assigned

Requirements:

• At least Bachelor’s Degree in Accountancy, Finance or Business or equivalent Accounting qualification
• Minimum of 3 years of accounting experience in a multi-national company environment
• A team player who is also able to work independently under minimal supervision
• Self-motivated and proactive in problem solving
• Positive working attitude, action oriented and meticulous
• Good understanding of accounting principles and practice
• Working knowledge of GST rules and withholding tax regulations
• Proficient in Microsoft excel (e.g. VLOOKUP, pivot table) and computer savvy
• Good command of written and spoken English

To provide planning and administrative support for Postgraduate programmes to enable operations and services are delivered to meet the needs of various stakeholders (eg. instructors, students, etc…).

Responsibilities

• Course management: Plan, manage and administer courses (including preparatory courses) involving schedules, course registration, fees payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management: Manage and handle faculty appointment, approvals, agreements, payments and faculty's requests.
• Exam management: Responsible for the exam process involving preparation of exam package, printing of exam scripts, marks entry, moderation, mark lists and related activities.
• Student management: Build good relationship with students and attend to their requests on programme related matters.
• Class administration: Provide administrative and logistics support to weekday and weekend face-to-face classes. To setup, manage and support hybrid and online classes.
• Office Administration: Support overall management of programme on invoice payment, track budget and expenditures, collate statistics for school accreditation (eg. EQUIS & AACSB) and information required by other departments.
• Other duties and activities to support programme operations and overseas study segment.

Requirements

• Diploma or Degree
• At least three years’ experience in education industry is preferred.
• Knowledge of Microsoft office – Word, Excel, Powerpoint.
• Meticulous with an eye for details.
• Possess initiative, able to work independently with minimal supervision and as a team player.
• Excellent customer service skills and enjoy working with people.
• Ability to multi-task, prioritise and handle operations in a timely manner.
• Have strong planning, administrative and organisational skills.
• Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.
• Knowledge of Excel is preferred.

Responsibilities:

• Full Spectrum of HR.
• In charge of recruitment process
• In charge of on-board and off-board process
• In charge payroll, including checking of attendance, leave record and incentives
• In charge of Insurance renewal
• Assisting on HR administrative work

Requirements:

• Candidate must possess at least Diploma in Human Resource or equivalent
• Fresh graduates are welcome, training provided
• Company Transport provided

Responsibilities:

• Build and maintain good rapport with customers
• Answering the telephone/ emails and manage customer's inquiries
• Work with other departments to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Ensuring containers are collected and release as per daily plan
• Prepare daily operations report
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum Diploma
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Training provided
• Company Transport provided

We are looking for an Administrative Assistant to join our team for assisting execution of ongoing programs and helping with the roll-out of new education programs.

As our Administrative Assistant, you will be responsible for providing support to a portfolio of education programs and ensuring that the programs are completed in budget and on-schedule.

This is a dynamic role and the responsibilities will include;

- Keep a record of admission numbers and assist with any queries related to the admission process.

- Assist with the booking of venues and facilities for the programs.

- Coordinate with various vendors for materials and supplies related to the program and ensure timely deliveries

- Help with the drafting is letters and documents related to programs.

- Analyse and present feedback data from the programs conducted.

- Assist the Director with other general Admin work (filing of documents, scheduling meetings, sending invitations, setting zoom meetings etc)

Job Description and Responsibilities

• Promote brand awareness, identify prospective clients, and expand the clientele base for the company

• To establish project clientele locally and overseas and work closely with the sales team to increase the revenue channel

• Take ownership and lead business development efforts in selected market segments and geographies to participate in the global cross-border network

• Work with partners & our sales team to identify the opportunity to promote the company’s products and services to meet the financial target set by the company

• To execute plans and strategies set by General Manager and the company

• Work with partners with key internal functions and activate current non-active customers in the company to maximise the financial target

• Provide full support to the Sales Team and Operations personnel

• Attend to sales enquiries and prepare quotations.

• Issue sales orders and delivery orders.

• Liaise with the warehouse to ensure that shipments are delivered on schedule.

• Prepare necessary documentation for the courier

• Any other tasks as assigned by the Management from time to time

Job Requirements

• At least a Degree from a reputable university

• Proficiency in English writing and speaking in order to communicate with internal and external customers

• Excellent negotiation skills, and knowledge of MS Excel, Words, and Powerpoint

• Ability to initiate and implement changes, ensuring processes and internal controls are in place

• Ability to work closely with The Management and come up with effective strategies to further grow the business

• Ability to work flexibly, under pressure and meet demanding deadlines, as well as the ability to prioritise and manage conflicting demands

• Excellent interpersonal, communication, and presentation skills and ability to liaise with people at all levels, especially senior management

Job Responsibility

• Perform AP and AR functions
• Ensure timely closing of monthly accounts, including preparation of balance sheet
• Prepare management reports for Finance Manager
• Prepare for statutory and internal audit certifications
• Assist in performing other Finance-related duties

Job Requirements

• At least 2 years' relevant experience in related field
• Possesses a Diploma in Accounting, or equivalent
• Able to handle tight timeline
• Positive attitude and a team player

Salary: Basic $3,000 - $3,800 +60 handphone allowance + VB

Time: Monday - Friday (8.30am - 5.30pm) & alternate Saturday (8.30am - 12.30pm)

Location: Raeburn Park

Responsibilities:

• Able to handle key customer account or manage accident claims operation team.
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.

Requirements:

• 1 to 2 years relevant experience.
• Possess Class 3 driving license.
• MS Office proficiency.
• Ability to be a team player, motivate and work well under pressure.
• Responsible and positive with ‘can-do’ attitude.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Job duties:

• Building rapport with clients by giving the needs and solutions to the clients
• Introducing products to clients and ensuring profitability.
• Giving after-sales support and answering enquires from customers.
• Constanstly learning about current and upcoming products, getting feedback from client to improve sales & product processes.

Requirements:

• 0 to 2 years sales executive experience
• N/O/ITE in any field

5 days work week, 11 am to 9 pm, (1 compulsory working weekend)

Basic + Commission = Gross Up $7000 + Medical insurance

For interested applicants, please click "Quick Apply”

Alternatively, please email your latest resume to [email protected]

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Grayson Tan Lee Fong | EA Reg No: R1441412

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Customer Service Specialist

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

The Account Executive is a sales role responsible to acquire new business to expand market share through a business consultative approach and introductions of new products and services.

Essential Responsibilities:

• Perform market research to understand the various industries
• Identify and pursue sales opportunities
• Focus on growing generating new business
• Acquire new customers by cold calling, emailing, networking and using various media platforms
• Ability to prospect and manage managerial level relationships within small to medium size organizations
• Achieve and exceed sales targets set by company
• Monthly forecast preparation and submission
• Use Salesforce to report, measure and control sales inputs and outcomes

Required Knowledge and Skills:

• Experience with conceptual sales, solution selling and value-based selling
• Exposure to HR software, SaaS sales would be an advantage.
• Track record of over achieving sales target
• Ability to effectively manage time, prioritize tasks and work within deadlines
• Able to self-motivate and work independently
• Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc)
• Good interpersonal skills
• Positive attitude and willingness to learn
• Excellent written and verbal communication skills - both phone and email

Description

Responsibilities:

• Undertake HR / Admin tasks and projects related but not limited to: recruitment, on-boarding, off-boarding, staff engagement and office management.
• Ensure that all HR operational activities and standards comply with relevant acts, legal demands and ethical standards.
• Responsible for work pass administration such as work pass applications, renewal, cancellation and issuance.
• Process and prepare all types of employment-related letters including employment contracts, confirmation letters and termination letters.
• End-to-end recruitment: Job advertising, sourcing, screening, interview arrangement, offer and acceptance and on-boarding.
• Participation and logistics setup for local university career fairs.
• Management of staff benefits such as insurance and healthcare reimbursement.
• Responsible for planning, developing, and executing consistent internal communication strategies, campaigns, and narratives to drive excellent employee experience across the employee life cycle from onboarding to development and continuous engagement.
• Design and deploy a series of staff events, development programmes and campaigns.
• Management of HRIS.
• Review HR processes and handbook.
• Leverage employee engagement in Singapore and effectively communicating our strategies across all levels of the organization.
• Advise on payroll-related matters.
• Support line managers in dealing with grievances and disciplinary issues.
• Provide advice and handle all employee inquiries on HR-related matters.
• Other ad-hoc duties may be assigned.

Requirements

• Minimum 5 years of relevant HR experience.
• Bachelor’s degree in Human Resources or related field or possesses HR professional certification with relevant experience.
• Excellent analytical, problem solving and organizational skills.
• Independent but love being in a team to coordinate with internal stakeholders for the end-to-end process such as communications for campaign publicity, handling logistics and ironing out itinerary matters.
• Strong stakeholder management/influencing skills with demonstrated track record and experience in storytelling and proactive communications.
• Confident, proactive and dynamic individual who is committed to delivering an impact.
• Self-starter with strong initiative and drive to achieve collective outcomes.

Job Description

• Responsible for full spectrum of payroll function
• Process payroll via Info Tech Payroll system
• Prepare and maintain and maintain employee payroll records
• Preparation and submission of Form IR21, IR8A, IR8S, Appendix 8A and Appendix 8B
• Filing of all government paid leave and claims
• Handle and assist staff queries on benefit and payroll matters
• To undertake other HR functions, ad hoc projects and other duties as and when assigned

Requirements

• Familiar with Employment, CPF/Foreign workers Levy Acts
• Diploma in Admin/HRM
• At least 2 years relevant experience, handling large headcounts
• Independent, hands-on individual with strong time management skills
• Proficient in MS Excel

Job Responsibilities:

• Issue wholesales delivery orders.
• Calculate return for wholesales delivery order & issue wholesales invoices.
• Monitor bank receipt from bank statement.
• Following up with outstanding payment.
• Arrange cheque collections & bank deposit.
• Issue tax invoices for cake order & voucher.
• Assist in monthly intercompany billing.
• Ensure completeness of sales transactions recorded (Receipt voucher & Journal voucher).
• Prepare pivot tables for bank statement for retail sales.
• Verify & review invoices before payment processing.
• Ensure invoices are properly recorded in the accounting system.
• Ensure payments & reimbursements are processed timely.
• Perform payment reconciliation for all payment methods.
• Verify new suppliers' bank details & circulate for managements' approval.
• Assist in preparing some petty cash payment.
• Monitor expiry date for lease agreements.
• Follow up with relevant department for new lease agreement.
• Ensure new lease agreement are taken up & old lease agreement are written off.
• Calculate & prepare monthly lease asset depreciation & finance interest.
• Maintain bank reconciliation & account receivable schedule.
• Maintain schedule for lease assests, lease liabilities & accrued interest.
• Prepare schedule required by auditor & management.
• Perform month-end financial closing according to company's reporting timeline.
• Supervise junior staff.
• Assist in annual finance audit.

Job Requirements:

• Diploma/ Degree in Accountancy or an equivalent professional certification.
• Min. 3 years of relevant working experience.
• Good knowledge of APAC software.
• Proficient in Microsoft Office (Excel & Word).
• Strong attention to details, accuracy in data entry.
• Able to work independently.
• Good time management skills & ability to meet assigned deadlines.
• Effective communication skills to liaise with internal & external stakeholders.

Interested applicants may send your updated resume to 84064306

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active

JOB SUMMARY

To provide administrative support to ensure smooth running of central kitchen.

RESPONSIBILITIES & EXPECTATIONS

• Assist with filing, scanning, and printing of documents for the office and central kitchen.
• File weekly records for hygiene check lists & photos.
• Print out daily preparation lists for cooking.
• Maintain a comprehensive filing system.
• Book-keeping and accounting tasks.
• Compile and submit petty cash vouchers, suppliers’ invoices, workers’ medical certificate/leave forms etc. to main office.
• Maintaining and updating contact lists of vendors and suppliers.
• Assist is receiving & checking on incoming goods & deliveries.
• Ad-hoc duties as assigned.

REQUIREMENTS

• Ability to communicate with suppliers & vendors.
• Possess good knowledge of Microsoft Office.
• Must be a fast learner.
• Good in self-discipline, able to work in accordance to instructions.
• Fast and meticulous.
• Willing to work long hours especially during festive seasons.

Job Info:

• Basic: Up to $5000 + Transport Allowance $350 + AWS + VB
• Working Hour: Monday - Friday (8:30am - 6pm)
• Location: Woodlands South MRT (Shuttle bus provided from Woodlands/Admiralty MRT)

Job Scope:

- Branding:

• Leads consumer and brand learning plan development and oversees execution and findings of research studies
• Build and increase company-wide awareness about key developments
• Identify, plan and execute projects/campaigns for brand development
• Analyse and evaluate effectiveness of each project / launch
• Manage service partners (PR agencies) and build good relationship with key media for PR coverage of important events/activities
• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives
• Execution of marketing communication initiatives that are aligned with Brand positioning and philosophy
• Trade mark registration and related matters
• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

- Marketing:

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar
• Stay current on market trends and competitive activity
• Develop promotional programmes and managing marketing budget
• Oversees the planning and conducting of market research
• Work collaboratively with in-house or external design agencies to execute designs
• Analyse and evaluate effectiveness of each project / launch
• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials
• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.
• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.
• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description & Requirements

Primary Objective(s)

• This position is responsible for effective handling of Spot-Bid / Tenders from customers and aligning opportunities with the company’s strategic objectives
• Provide leadership on pricing process, standards and quality to ensure complete and competitive pricing

Duties and Responsibilities

• Translate and cascade customer’s pricing instructions into RFQ pricing instructions for involved country pricing teams
• Checking for completeness and correctness of submissions in accordance to customer requirements
• Coordinate with multiple stakeholders including local office teams to ensure timely responses on pricing offers
• Reviews and benchmark pricing received from the countries to ensure competitive submission to the customer
• Handle pricing enquiries from countries
• Comprehensive translation from internal pricing file to external customer file
• Ensure timely, competitive and complete submission of RFQ rate cards and other requirements
• Monitor and follow up on bid status and results
• Support agreed pricing process, data quality and compliance
• Upload pricing team’s performance and support pricing head in the quality assessment of the countries
• Work with and keep updated with pricing relevant software
• Update an maintain RFQ tracker in internal reports and management system

Skills and Experience

• At least a diploma in logistics and supply chain management or relevant
• Minimum 3 years of working experience in logistics or supply chain
• Strong computer skills, especially in Microsoft Excel (Pivot table, V/H-Lookup etc)
• Good project management skills to stay on top of multiple deadlines for multiple bids in parallel
• Good communication and interpersonal skills to properly engage with country pricing teams of different cultural backgrounds
• Strong analytical mind ideally paired with operational experience to be able to quickly understand and challenge country bid input
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Proven ability to work independently and as a team member
• Fluency in English

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Duties and Responsibilities

1. Programme Development and Execution: Design, execute, and review children and youth programmes (e.g. academic). Ensure that all programmes align with Tasek’s holistic development ethos, emphasising not only skill acquisition but also personal growth, values, and life skills.
2. Outreach Activities: Organise, carry out, and analyse community engagement activities such as booth staffing, school engagements, and social media campaigns to recruit programme participants.
3. Needs Assessment: Conduct basic needs assessments for each beneficiary to recognise unique strengths and challenges, and co-design action plans to address these needs.
4. Record Keeping and Reporting: Maintain current programme records, monitor beneficiaries' progress, and prepare regular reports to communicate the effectiveness of the programme.
5. Stakeholder Management: Work effectively with community partners and collaborate on programmes and other initiatives. Supervise programme instructors ensuring quality delivery of programme content.

Technical Competency

1. Educational Background: Minimum Diploma qualification in fields such as education, humanities, social sciences, social work, and communications.
2. Experience: Previous experience in a similar role or any youth-focused social service role is favoured. Having a sporting background or experience in an arts/dance/music education environment will be beneficial.

Core Competencies:

1. Interpersonal Skills: Should be comfortable and proficient at interacting socially with individuals from all walks of life and exhibit empathy, patience, and understanding when working with our beneficiaries.
2. Cultural Competency: A profound understanding of different cultures and sensitivity to diversity is crucial in this role to ensure our programmes meet the unique needs of each beneficiary.
3. Communication: Robust written and verbal communication skills are required for clear and effective dialogue with beneficiaries, parents, team members, stakeholders, and the wider community.

Working Hours:
5-day work week including a day on every weekend with flexible working arrangement on two weekdays.

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time