• Experience in documenting user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems.
• Experience in working closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business functional requirements to technical requirements.
• Liaise closely with vendors in project implementation, integration, testing, application patches and upgrades.
• Be involved in various stages of the SDLC, and providing any application support, troubleshooting or liaison.

Profile

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or IT equivalent.
• Strong analytical and problem-solving skills as well as the ability to work independently.

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Looking for an industry-leading, secure digital asset platform, experiencing hyper-growth and valued at $8 billion? Welcome to Fireblocks!

Here’s the bit about us:

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. We enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of September 2022, we serve over 2,000 institutional customers, have secured the transfer of over $4 trillion in digital assets and are the highest valued digital asset infrastructure company in the world, with a valuation of $8 billion and over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale.

Here’s the bit about the opportunity:

At Fireblocks, we're replatforming financial services onto a new blockchain based tech stack. We invite you to be a cornerstone in this journey as our Business Solutions Associate, APAC. In this high-impact role, you will join forces with our Enterprise Accounts team to guide leading financial service institutions, fintechs and large corporates through transformative digital infrastructure solutions.

You’ll be:

Strategic Consulting & Advisory

● Serving as a trusted advisor to C-level executives and business leaders in diverse sectors like Capital Markets, Fintech, e-Commerce, Telcos, Financial Market Infrastructures (FMIs), and Central Banks.

● Collaboratively develop business cases for early-stage digital initiatives, securing executive buy-in for transformative projects in the digital asset space.

● Manage large, cross-organizational busines solutions and consulting assignments.

● Partner with our Enterprise Accounts team to close large strategic accounts

Product Strategy

● Interfacing with the Product Strategy and Go-to-Market teams to contribute actionable insights that shape our future product development.

Thought Leadership & Research

● Engaging in groundbreaking market research and thought leadership to bolster Fireblocks’ reputation as an industry innovator.

● Creating internal market research reports and external thought leadership materials to share valuable insights and promote dialogue within the industry.

● Contribute to Fireblocks' intellectual capital through the development of digital asset solution frameworks, tools, and templates

Cross-Team Collaboration

● Fostering close relationships with our business leads, product, sales, marketing, and R&D teams to deliver holistic, best-in-class solutions to our clients.

You’ll bring:

● Experience in top-tier management consulting or financial services, particularly in fintech or financial services strategy.

● Hands-on experience with blockchain and digital assets (Example: Institutional Custody, Tokenization, Trade Finance, CBDCs etc.)

● Ability to distill complex digital asset opportunities into digestible insights for non-crypto audiences.

● Proficient in PowerPoint/Google Slides and adept at crafting persuasive executive presentations.

● Exceptional organizational abilities with a track record of managing multiple concurrent projects.

● Passionate about client success and driven to optimize business impact.

● Innovative thinker who can apply creative solutions to complex challenges.

● Entrepreneurial spirit, excited to work in a fast-paced environment.

● Exceptional interpersonal skills with a team-first mindset.

● Willingness to take ownership, coupled with a ‘roll-up-your-sleeves’ work ethic.

● BE/ BTech / BA / B.Sc. in Business, Statistics, Economics, or other quantitative fields. MBA is strongly preferred but not a must.

Interested applicants, please send your resume to Joseph Kinson,

email address - [email protected]

We regret only shortlisted candidates will be contacted.

We have an exciting opportunity for a Salesforce Business Analyst to join us in Singapore.

Job responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Working Days & Hours: 5 days | Mon-Fri: 9am to 6pm
Working Location: Bedok
Salary Range: $3500-$4000

Job Responsibilities:

• Supporting and maintaining the office network systems (Microsoft, Lotus Notes, Firewall, Leased / ADSL lines, etc)
• Interface with users & identify computer related needs and provide appropriate software & hardware support.
• Assist with diagnosing & resolving problems with servers, desktops, networks & all other related equipment.
• Servicing of user’s requests and providing support for all in-house software requirements.
• Administration of the network servers.
• Carrying out the upgrading of the office systems (network, servers, desktops & related equipment / software).
• Track and maintain accurate records of all equipment, software, incidents, activities and services provided.
• Assist in the disposing of obsolete, defective or non-serviceable equipment.
• Ensure routine backups are performed and the anti-virus software is always up to date.
• As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).
• Any other tasks assigned by reporting manager.

Job Requirement:

• At least Diploma in Computer Science or its equivalent
• Relevant Experience

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Role Responsibilities

RESPONSIBILITIES
Business Efficiency and Performance Measurement

· Responsible for monthly Business efficiency tracking & reporting to CCIB COO. Ensuring discipline and due process for timely delivery against performance targets through effective & regular engagement with business COO’s.

· Provide regular accurate updates to CCIB COO MT on business and productivity performance; ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.

· Drive Cost transparency initiative to align cost and insights between financial reporting and Client Journey / Product pillars

· Coordinate the budget forecasting and planning cycle’s in line with timeline as defined by Group Finance & our business partners

· Co-ordinate timely review of cost performance and delivery of saves against Corporate Plan

· Monitor real time insights for efficiency, distribution, stress indicators, productivity, utilisation and capacity.

Business Initiatives and Implementation

· Act as a conduit between all key stakeholders to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.

· Effectively communicate strategic agenda, and progress through regular face to face engagement & timely communication (e.g. via email, steering committees, business forums & project updates)

· Drive delivery of Business MI, Aligning MI to key scorecard metrics,S25 metrics, clients outcomes, big blocks requirements across CCIB

· Assisting with management reviews, performance updates for various forums and stakeholders represented by COO CCIB & EA

· Supporting discussions and decision-making at various forums / committees attended by COO CCIB & EA

· Support in identifying, designing & implementation of continuous improvement opportunities – constant adaptation to clients’ changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities where appropriate.

· Track, follow up and manage the team activities to a successful delivery including support on the management of actions from “Operation MT” (OMT) Track business initiatives / projects on behalf of the Line Manager

· Provide inputs to the development of end-to-end scalable infrastructure and processes to execute business processes.

· Gather reports, presentations, papers, and review material to support discussions and decision making at various forums, mainly for Group MT, PGC’s, OMT, Board Risk Committees (BRC), Group Risk Committee (GRC),

· Group Financial Crime Risk Committee (GFCRC), etc. This will involve consolidating and integrating material from various sources and ensuring the final output is fit for purpose and aligned with the requirements

· Coordinate and support business engagements or ad-hoc requirements with other teams / partners in the Bank and external parties (i.e. consultants, vendors, auditors, regulators, clients, media/publications, etc).

· Responsible for communications and internal marketing of events, highlights, key success metrics, deals, pipelines and other significant events.

· Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders across CCIB and functions

Regulatory & Business Conduct

· Create a climate where risk issues are surfaced without fear and resolved as part of our culture.

· Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Global CCIB MT, CCIB COO & EA MT

· CJ leads across CCIB businesses – Group / Region / Country

· Ops MT & GBS MT

· Functional Partners in Finance, HR, Legal, Compliance, Corp Affairs, Brand & Marketing teams

Our Ideal Candidate

· 12+ years of experience in Technology and Banking domain

· Possess good Business Acumen, sound understanding of Financial and Cost Management

· Sound knowledge in change management and process improvement methodologies, drive execution

· Good understanding of Business Analysis, Business Management and Business consulting, etc.

· Adept in managing risk, people and processes

· Effective c-suite stakeholders engagement

· Excellent verbal, presentation and written communication skills

Role Specific Technical Competencies

· Manage Conduct

· Manage Risk

· Performance Metrics

· Business Facilitation

· Manage Change

· Business Governance & Support

· Strategy & Business Model

· MS Powerpoint

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibility:

• Responsible for signing strategic resource partners of blockchain industry, completing project negotiation and project execution;
• Participate in various conferences and exchange activities of the blockchain industry at home and abroad, integrate various resources and carry out in-depth cooperation;
• Maintain cooperative relationship continuously, and cooperate with product and technical teams to promote product implementation and user growth;
• Responsible for brand promotion and event planning of related businesses, establishing media cooperation channels, and enhancing market awareness of products;
• Pay attention to market trends, dig out effective industry cooperation resources, and explore new business directions.

Requirement:

• College degree or above, more than 2 years experience in Internet, finance or related industry is preferred;
• Overseas study or work experience is preferred, English/Korean/Russian/Japanese/Spanish oral proficiency, good English/Korean/Russian/Japanese/Spanish reading and writing ability;
• Have blockchain project network resources or blockchain industry experience is preferred;
• Understand business etiquette, cheerful personality, good image and temperament, good communication and negotiation skills, logical thinking, active, active, enthusiastic, responsible, with certain ability to work under pressure

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Internal Audit Department

We provide an independent assessment of GIC’s governance, risk management and internal control environment to key collaborators including the Board of Directors, audit committee, and senior management.

Business Audit

You will provide assurance and advisory services across investment groups, both public and private markets, and corporate services functions.

We are seeking for potential talents to join our Internal Audit Department as an Assistant Vice President in the Business Audit team, preference for individuals with strong background and/or audit experience in regulatory compliance and risk management processes in the financial industry. Candidates who have worked in Internal Audit will be preferred.

What Impact can you make in this role?

You will be part of a team that fosters a strong governance and control environment in GIC.

What will you do as an Internal Auditor?

• Evaluate and improve effectiveness of risk management, control and governance processes within the Group, where strong foundation on risk and control knowledge is essential.
• Execute audits covering front to back investment and operational processes. Lead/ plan smaller assignments.
• Work independently and closely with Team Leads/ Managers on audits, initiating recommendations, drafting audit findings and reports.
• Identify emerging risks in the environment and generate insights through business monitoring and risk assessment, regular engagements with stakeholders and keeping abreast with industry and regulatory developments.
• Establish and maintain collaborative working relationships within the internal audit team and stakeholders, supporting and strengthening firm’s control environment.
• Apply data analytics (DA) in audits and work closely with DA team on DA initiatives.

What qualifications or skills should you possess in the role?

• Degree in Accounting and Finance, Business Management or Business Analytics.
• Possess at least 6 years of working experience in Banking and Finance Services Industry with good understanding of financial products.
• A dynamic team player who has strong interest in financial processes and keen to pursue a career in internal auditing.
• Highly self-driven, possess a learning mindset and keen to invest in building up financial markets related knowledge.
• Strong in prioritizing tasks and sound judgement for when to escalate issues.
• Engage and collaborate well within team and across functions.
• Demonstrate high level of initiative, pro-activity and accountability.
• Strong oral and written communication skills.
• Proficiency in the use of data analytics and visualization tools such as Python, SQL, Tableau would be preferred.

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email [email protected] at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our Internal Audit Department here:

https://gic.careers/group/internal-audit-department/

You can apply directly through our recruitment portal at:

https://careers.gic.com.sg/job-invite/15618/

5 days work week

Job descriptions:

• Manage day-to-day operations of the office i.e. Reception, replenishment of pantry, mail distribution, postage, and courier arrangement, etc;
• Perform general reception duties by answering incoming calls to the department
• Liaise with couriers/dispatches for incoming and outgoing documents and goods deliveries for local and oversea.
• Coordinate meetings such as visitor meetings, and manage meeting room booking for all departments including assisting to set up TV and projector, serve drinks to guests, bring guests to the meeting room
• Coordinate with vendors, manage pantry supply including the source of groceries, ordering biscuits and drinks, and ensure timely restocking
• Oversee the cleaner job scope, and liaise with cleaners for any areas that need to be cleaned
• Assist and involve in employee engagement events
• Provide administrative support to departments and general office administrative duties including organizing and maintaining files and records, updating new staff extension numbers & names
• General ad hoc admin duties that may be assigned from time to time.

Requirements:

• Past receptionist experience in office/corporate setting
• Have basic MS Office and data entry skills.
• Good communication, interpersonal and problem-solving skills
• Self-motivated and good time management

We are seeking an experienced Business Analyst with over 8 years of expertise to join our team focused on the Reporting Platform. As a subject matter expert in the Cash Management domain, particularly in Reporting, you will play a crucial role in enhancing the team's technical and functional capabilities. Your primary responsibility will be to deliver effective solutions that evolve the Bank's Cash Management platforms, supporting business growth and achieving objectives in the APAC region.

Direct Responsibilities:

• Collaborate with the Team Lead or Lead Business Analyst, functioning as a Functional Analyst.
• Conduct end-to-end business and functional analysis for Cash Management services related to the reporting platform and products in Asia Pacific countries.
• Propose viable solutions to enhance operational efficiency, and user experience, and align with business initiatives.
• Demonstrate strong verbal and written communication skills, attention to detail, work ethic, team spirit, and exceptional customer service attitude. Operations experience is advantageous.
• Generate requirements in the form of user stories for vendors, review vendor FS (where applicable), and provide approval for artefacts and solutions produced by the vendor.
• Identify and map information requirements between BNPP internal systems and external parties, ensuring continuous updates to the Application Interface Specification.
• Effectively escalate and resolve issues in collaboration with the team and/or the vendor.
• Review designs and solutions from Technical Teams/Vendors, ensuring functional compliance with requirements.
• Analyze and address defects raised during SIT, and liaise with the internal Product Owner and/or vendor on fixed delivery dates.
• Define UAT cases/plans and serve as a liaison between project stakeholders and the testing team during the Testing Phase. Ensure timely tracking, follow-up, and closure of reported defects.
• Provide support and clarification during SIT/UAT, Regression testing, and Rehearsal testing.
• Independently resolve issues, identify solutions, and escalate promptly.
• Support and plan users’ participation in Deployments and Implementation, including User's Sanity and/or Penny Testing (PVT).

Contributing Responsibilities:

• Collaborate with other application/project teams to develop new products.
• Contribute to the end-to-end solution for new products.
• Participate in defect leakage and quality improvement initiatives.
• Share support and expertise by providing training and knowledge-sharing sessions.

Our client, a top-tier global investment bank, is looking for a data BA to deliver enterprise-level data projects for different business lines. Successful candidates will gain broad front-to-back office exposure, from trading/ clearing to regulation/ compliance and security/ risk.

Responsibilities:

• Gain a comprehensive understanding of various product types and collaborate with traders, strategists, and other operations professionals.
• Resolve data exceptions proactively, investigating and fixing complex issues that involve multiple teams and vendors.
• Collaborate with business partners to analyze and implement solutions for new business reference data needs.
• Work with a global team of product experts to address comprehensive reference data problems that involve multiple stakeholders and divisions.
• Cultivate strong relationships with critical vendors to improve data controls and ensure the highest quality product.
• Identify and implement process improvements globally to enhance the entire data governance process.
• Collaborate with senior technologists and project managers on key initiatives that shape the reference data support model used in the financial industry.

Requirements:

• 2-4 years of data-related regional project experience in an enterprise setting
• Strong understanding of at least 1 financial product, including equities, fixed income, FX, commodities, derivatives, etc.
• Excellent relationship-building skills and the ability to communicate complex issues to internal clients with varying levels of product knowledge.
• Proactive and self-motivated team player
• Proficiency in Microsoft Excel. SQL/ Python knowledge is a plus.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Lu Zhang @ [email protected] (EA Registration number: Reg No: R22105986)

Role Responsibilities

RESPONSIBILITIES
Business Efficiency and Performance Measurement

· Responsible for monthly Business efficiency tracking & reporting to CCIB COO. Ensuring discipline and due process for timely delivery against performance targets through effective & regular engagement with business COO’s.

· Provide regular accurate updates to CCIB COO MT on business and productivity performance; ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.

· Drive Cost transparency initiative to align cost and insights between financial reporting and Client Journey / Product pillars

· Coordinate the budget forecasting and planning cycle’s in line with timeline as defined by Group Finance & our business partners

· Co-ordinate timely review of cost performance and delivery of saves against Corporate Plan

· Monitor real time insights for efficiency, distribution, stress indicators, productivity, utilisation and capacity.

Business Initiatives and Implementation

· Act as a conduit between all key stakeholders to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.

· Effectively communicate strategic agenda, and progress through regular face to face engagement & timely communication (e.g. via email, steering committees, business forums & project updates)

· Drive delivery of Business MI, Aligning MI to key scorecard metrics,S25 metrics, clients outcomes, big blocks requirements across CCIB

· Assisting with management reviews, performance updates for various forums and stakeholders represented by COO CCIB & EA

· Supporting discussions and decision-making at various forums / committees attended by COO CCIB & EA

· Support in identifying, designing & implementation of continuous improvement opportunities – constant adaptation to clients’ changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities where appropriate.

· Track, follow up and manage the team activities to a successful delivery including support on the management of actions from “Operation MT” (OMT) Track business initiatives / projects on behalf of the Line Manager

· Provide inputs to the development of end-to-end scalable infrastructure and processes to execute business processes.

· Gather reports, presentations, papers, and review material to support discussions and decision making at various forums, mainly for Group MT, PGC’s, OMT, Board Risk Committees (BRC), Group Risk Committee (GRC),

· Group Financial Crime Risk Committee (GFCRC), etc. This will involve consolidating and integrating material from various sources and ensuring the final output is fit for purpose and aligned with the requirements

· Coordinate and support business engagements or ad-hoc requirements with other teams / partners in the Bank and external parties (i.e. consultants, vendors, auditors, regulators, clients, media/publications, etc).

· Responsible for communications and internal marketing of events, highlights, key success metrics, deals, pipelines and other significant events.

· Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders across CCIB and functions

Regulatory & Business Conduct

· Create a climate where risk issues are surfaced without fear and resolved as part of our culture.

· Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Global CCIB MT, CCIB COO & EA MT

· CJ leads across CCIB businesses – Group / Region / Country

· Ops MT & GBS MT

· Functional Partners in Finance, HR, Legal, Compliance, Corp Affairs, Brand & Marketing teams

Our Ideal Candidate

· 12+ years of experience in Technology and Banking domain

· Possess good Business Acumen, sound understanding of Financial and Cost Management

· Sound knowledge in change management and process improvement methodologies, drive execution

· Good understanding of Business Analysis, Business Management and Business consulting, etc.

· Adept in managing risk, people and processes

· Effective c-suite stakeholders engagement

· Excellent verbal, presentation and written communication skills

Role Specific Technical Competencies

· Manage Conduct

· Manage Risk

· Performance Metrics

· Business Facilitation

· Manage Change

· Business Governance & Support

· Strategy & Business Model

· MS Powerpoint

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg and Geneva, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITIES

The IT Change Manager Lead will help oversee it’s internal and external IT and tech needs.

· Manage overall changes in relation to the client’s need to manage and implement new ICT systems and conceptualise initiatives;

· Oversee and manage project activities for a smooth rollout of any system required by the client;

· Oversee and manage the change process for system enhancements and managing client’s other suppliers (including checking that they deliver their deliverables on schedule and informing the client of any delays);

· Manage application development and maintenance issues with the client’s users and client’s other suppliers;

· Manage client user expectations, maintain good rapport with client users and understand client users’ requirements;

· Adhere to quality management system (“QMS”) and other audit requirements; and

· Provide to client status updates of application development or maintenance

PROFILE

· A degree in computer science/information technology or related area;

· Minimum of 10 years working experience in the ICT industry;

· IT team management experience. Have managed at least 5 ICT personnel (applications and infrastructure) for at least 5 years;

· Strong analytical, conceptualisation and problem solving skills;

· Results-oriented and customer-oriented;

· Good team player with strong organisation and people management skills;

· Good competency in spoken and written English.

· Experience managing medium to large scale IT projects;

Requirements

· Project management experience;

· Project management and IT service management related certification such as CITPM, COMIT, PMP, ITIL, or equivalent;

Experience with:

· Working in the public sector/Government agencies;

· Agile project development;

· Continuous integration (CI) / continuous deployment (CD);

· Use of data visualisation tools and reporting tools;

· Use of robotic process automation tools, low-code form building and reporting tools;

· Implementation of system in cloud environment (e.g. AWS, Azure, GCP)