Our Client

Our client is a Asset Management Firm and they are now seeking an experienced Legal & Compliance Manager to join their team in Singapore.

The Role

• Organize and conduct periodic compliance reviews pertaining to the Financial Advisors Act, MAS Notices and Guidelines.
• Develop/review policies and procedures including manuals on local regulations
• To assist in MAS reporting and notification.
• Maintain regulatory relationship with MAS and respond to queries from MAS
• Assist Compliance Manager on all regulatory compliance matters to discharge duties as and when required.
• Liaise with internal/external auditors on regulatory matters.

To Qualify

• Full-Time position(s) available.
• Preferably Managers specializing in Banking/Financial Services or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.
• In-house legal experience is a plus

To Apply

If you feel your experience and professionalism can make an impact with this firm, please submit your details resume to hsingh[at]sg.drakeintl.com / 6645 4540

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided.

*Only shortlisted candidate will be notified.

Registration No. R1658237 | EA License No. 11C3510 | Drake International

You may also register at our company website https://sgjobs.drakeintl.com/jobs/

Or like us on Facebook www.facebook.com/drakesgtemp/ for more job opportunity!!!

The Project Executive is responsible for overseeing and executing data-driven projects within the organization. The Data Project Executive will collaborate with cross-functional teams, manage project timelines, and ensure the successful delivery of data projects to drive business growth.

6 months contract extendable with good performance!

Good start for your career advancement!

Monday - Friday, Office Hour, Havelock Road

Salary up to $3,600

Job responsibilities:

• Plan, coordinate and launch surveys, ensuring they are completed with a high response rate and in a timely manner
• Provide regular updates of survey progress and survey statistics to senior management
• Conduct after-action reviews to improve processes and propose new initiatives
• Provide constant guidance and advice to survey supervisors and interviewers to ensure that the survey is conducted in a timely and reliable manner
• Coordinate with survey team to provide solution for escalated cases
• Multitask and prioritize due to the dynamics of the organization landscape and business needs
• Develop a detailed reporting/tracking plan
• Any other ad-hoc duties

Requirements

• Qualification: Degree holder
• Ability to plan ahead and strategize
• Good communication skills
• Able to work independently, but also with various stakeholders
• Strong analytical skills, technically driven, problem solver, results-oriented
• Having experience in project management or customer-centric roles will be an advantage
• Programming/Coding knowledge is a plus (R, Python or SQL)
• Good system knowledge in Microsoft Excel, PowerPoint, V-look up, Pivot table, Excel filter

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Brief overview of the role
The Business Development Account Manager will manage a group of existing corporate clients headquartered in Asia and is personally responsible for renewing subscription of Euromonitor’s web-based database and growing revenues across this client base.
In addition, the manager will be responsible for increasing use of our products; promote Euromonitor as a global strategic research partner; proactively build on our understanding of client organisation, strategy and priorities; assist with day-today client queries and training. The successful candidate will have an intelligent and organized approach to client-focused activities, essentially focusing on revenue generation activities, and balancing it with client support and assistance.
The manager will be focused on select industry verticals and is able to engage people at all levels within clients’organization, especially senior executives. This is a proactive, commercially driven role where success is ultimately measured in revenue growth and subscription renewal. He/She must be a confident, self-motivated and collaborative team
player to drive the commercial agenda.

Key Responsibilities

• Ensure continued renewal of Euromonitor’s Passport subscription
• Grow revenue for given territory through upsell/cross-sell of Euromonitor’s services
• Develop client relationships:
• Understand client organization, strategies, priorities
• Grow network of users, Grow usage
• Successfully convey benefits of Passport and Euromonitor’s methodology
• Establish Passport as must-have
• Develop partnership-style relationship
• Train users face-to-face or via online meetings
• Provide expert research support to all clients, through detailed understanding of Euromonitor’s product portfolio and research methodology
• Encourage client’s participation in the virtuous circle to improve quality of data in Passport
• Collaborate with industry teams to develop product offering to meet the changing needs of our client base and Leverage research and industry expertise into the client base

Skills / Proficiencies required

• Bachelor’s degree holder,
• Highly motivated and conscientious professional with a proven track record managing client relationships to deliver incremental revenue in the B2B arena
• Experienced negotiator
• Strong networking and communications skills to uncover new opportunities, garner support for Euromonitor’s products with senior executives’ buy-in, and deepen client relationship
• Tenacious, driven, with good commercial awareness and persuasive skills to close deals
• Target oriented – ability to meet monthly and annual sales targets Ability to multi-task, balancing proactive commercial activities with reactive client support across given territory
• Team player with excellent communication and presentation skills
• Oral and written fluency in English
• High level of numeracy; computer literacy
• Knowledge of consumer market trends and dynamics preferable
• Prior experience in B2B business development, or in consumer goods research will be a plus

Job Responsibilities

• Explore new business opportunities to drive the business revenue and achieve sales target
• Conduct market research and analysis, and formulate business development strategies
• Formulate, develop and improve the loan products to enhance the customer experience, business profitability and overall efficiency
• Ensure the credit activities are conducted in accordance with internal polices and regulatory

Job Requirements

• Higher Diploma or above in Finance or related disciplines
• At least 4 years of solid experiences in personal loan or mortgage loan industry
• Solid knowledge on loan products and related regulatory requirement
• Strong analytical skills, communication skills and interpersonal skills

Other Details

• Central Working Location
• Competitive comission
• Dynamic Team

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23710

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

It's about big brains not big egos.

When some people think of leaders they see them working in corner offices at the top of the building. That's not how it works here. Yes, you'll be one of our more experienced people and with that will come significant responsibility for how we manage and deliver business-critical software solutions. But we don't do heavy management or big company politics.

We are collaborators, which means you'll sit around the same table as developers, architects, testers and analysts, coming up with creative ways to translate concepts and ideas into practical and tactical solutions, foster innovation and maximize customer ROI.

You won't be handed a one size fits all, traditional big consultancy methodology and be asked to enforce it.

You will be asked to leverage cutting edge Agile and Lean practices to lead self-organizing teams to deliver software that does exactly what is needed.

Here's a taster:

• Take the needs and challenges of a client, and partner with them to formulate the delivery roadmap and project plans to support business strategies and goals.
• Execute Thoughtworks account strategy and orchestrate the creation of successful value propositions at the company and individual level.
• Navigate teams through all phases of project delivery (from pre-sales to delivery) to ensure successful delivery of exceptional technical solutions, on-time and within budget.
• Manage evolving delivery scope and risks throughout the lifecycle of the project, involving all relevant stakeholders and ensuring technical feasibility.
• Track project progress and performance accordingly, while keeping project stakeholders (both internal and external) up-to-date.
• Ensure the experience of engaging Thoughtworks for delivery exceeds client expectations.
• Become a trusted and valued partner of the client executives: CIO, CTO, PMO and gain the confidence of the client's business stakeholders.
• Maintain, and deepen where possible, existing client relationships to yield continuing opportunities for Thoughtworks.
• Capture innovations, lessons learned and successes on projects and share them with the wider organisation.
• Build positive team dynamics and relationships with client staff; remedying dysfunction to maintain healthy and productive Thoughtworks communities at the Client.

What we're looking for:

• Minimum 8 years of Project and Program management experience, with Singapore Government & Multi-national Corporation (MNC) experience
• Deep understanding in navigating the Singapore Government Ecosystem
• Experience running IT projects with multiple stakeholder involvement
• Experience working directly with business executives: CIO, CTO, PMO in an advisory role
• Experience planning and managing human, financial, material, and information resources
• Account development experience; creating, maintaining and/or enhancing customer relationships that have yielded business opportunity.

A solid understanding of the practical application of agile development methods and leading software development teams in an Agile/Lean environment would be great, but if you have a Prince2 or PMI background and are open to new ways of thinking, we'd like to talk to you too.

Thoughtworks: purposefully disruptive.

We don't subscribe to traditional corporate life here. As a community of intellectual free thinkers, we're always looking for different and better ways of doing things and we're hoping that's what you want too.

This role will be based in Singapore, however there is a slight chance of an element of travel should we need your expertise for one of our regional clients. If that happens, we'll be sure to consult you beforehand.

Duties:

• Merchant onboarding up to point of contracting and / or renewals, before handing over to the Operations Team for on-boarding ops
• Develop relationship with large portfolio of sellers/brands within category, as a main contact point for high potential sellers, to understand their business nature, sales performance, obstacles in running smooth operations as well as supporting them in problem solving
• Ensure KPIs are achieved at account level: sales, assortments, and price competitiveness
• Conduct key account analyses to understand factors driving / impeding the performance then develop and execute the actionable plans
• Working closely with Category Manager and Key Account manager to identify potential sellers to become part of the Key Account portfolio
• Working with the Marketing Team to arrange merchandise/participation of promotions for best effectiveness
• Involve in incubating a small pool of sellers and develop them to key accounts within the category
• Drive and support any Business Development initiatives and ad-hoc projects

Requirements:

• Diploma/Bachelor Degree in Business.
• 1-2 years of working experience in Business Development role.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Position title : E-Commerce Manager

• Working Days: 5 days (Mon-Fri)
• Working hours : Start between 8am-10am and end between 5pm-7pm
• Location: Kaki Bukit
  

Company Overview:

We are a dynamic and rapidly growing fashion retail company, dedicated to providing trendy and stylish shoes to discerning consumers around the world. With a focus on both online and offline sales channels, we are looking for a committed and experienced Marketing Manager to join our team. If you have a passion for fashion, a deep understanding of brand marketing, and the ability to create impactful marketing campaigns, we invite you to apply and be part of our exciting journey.

Job Description

Key Responsibilities:

E-commerce Strategy:

• Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
• Analyze market trends and competition to identify growth opportunities.

Website Management:

• Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
• Implement improvements to website design, navigation, and functionality.

Traffic and Conversion:

• Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
• Manage online advertising, email marketing, SEO, and SEM.

Inventory and Fulfillment:

• Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
• Monitor inventory levels and recommend restocking strategies.

Analytics and Reporting:

• Utilize web analytics tools to track key performance metrics and produce regular reports.
• Make data-driven decisions to improve online sales and user experience.

Customer Experience:

• Monitor customer feedback and resolve any online shopping issues promptly.
• Enhance the overall online shopping experience to drive customer satisfaction and loyalty.

Team Leadership:

• Manage and lead a team of e-commerce professionals, providing guidance and support.
• Foster a collaborative and innovative work environment.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 3 years e-commerce managerial experience or in a similar capacity.
• Proven experience in e-commerce management, preferably in the fashion or footwear industry. Preferable in Retail / Related indsutries.
• Strong knowledge of e-commerce platforms and web development.
• Proficiency with web analytics and reporting tools (e.g., Google Analytics).

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The Quality Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector.

Within the Division, the Quality Systems & Planning team conducts research and identifies quality indicators, standards and useful tools that could be applied to the Community Care sector. The team’s current focus areas include quality measurement, quality assurance and building a quality culture within the Community Care sector, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Systems, Ministry of Health (MOH), and other stakeholders.

1. Drive and manage programmes and initiatives, which include a quality assurance programme, aimed at raising standards of care in the community care sector. This includes

a. Planning, executing and managing a pilot to implement a quality assurance programme and drive the adoption of suitable international standards with a few CCOs

b. Managing the budget, procurement and contract matters with the appointed international standards body (ISB)

c. Assist in the development of the evaluation approach for the pilot as well as data collection for the programme evaluation

2. Identify areas for capability building following the assessments conducted by the ISB and develop relevant resources with the aim of enabling the CCOs to address the areas for improvement and work towards achieving the standards.

3. Identify and propose changes to the quality assurance programme, if required, after the evaluation to enable us to better meet the intended objectives and extend the programme to more CCOs in the sector. This will include

a. Securing funding to support more CCOs as they embark on quality assurance

4. Drive and manage initiatives to support CCOs to meet the new regulatory requirements set out by MOH, which may include reviewing and putting in place training programmes to strengthen CCOs’ organizational capabilities.

5. Drive and manage quality planning efforts for the community care sector, which will include co-developing strategies and initiatives with the CCOs to uplift quality of care.

Job Requirements:

· At least 6 to 8 years of relevant experience

· Experience in a planning or quality role and knowledge of the community care sector would be an advantage

· Strong project management skills and is self-motivated and proactive

· Effective interpersonal and engagement skills

· Strong written and verbal communication skills

· Passion for quality and ageing issues

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Engineer specialising in Azure to support our client, a well-known statutory board in Singapore.

Responsibilities:

• Translate business requirements to technical solutions leveraging strong business acumen.
• Analyze current business practices, processes and procedures as well as identifying future business opportunities for leveraging Microsoft Azure Data & Analytics PaaS Services
• Support the planning and implementation of data design services, providing sizing and configuration assistance and performing needs assessments.
• Performing data modeling, data ingestion & harmonizing.

Requirements:

• At least 2 years of working experience as an Azure Data Engineer using Azure Data Factor and Azure Synapse Analytics / Datawarehouse
• Hands-on experience performing data Ingestion using Data factory & T-SQL stored procedure and data harmonizing
• Knowledge of Azure Databricks will be advantageous
• Data modelling in Azure Analysis Services using star and snowflake schema is desired but not required
• Knowledge of writing DAX query to create measures & dimensions will be an advantage
• Having Python Coding Experience is good-to-have but not required

To submit your application, click 'apply' or send your resume to [email protected]

Our Client, one of the world’s biggest IT Infrastructure service provider and consultancy that provide designs, builds, manages, and develops large-scale information systems, with a comprehensive set of Technology Services around hybrid cloud solutions, business resiliency, network services for IT transformation, Applications, Data, AI, and an open integration platform delivery IT solutions. Due to their expanding project size, they are hiring experts in the focus of WebSphere.

Looking for professional WebSphere Administrators with no less than 3 years of experience in this domain up to 8 years of experience.

Responsibilities:

• Installation of WAS/HIS, Development, Production Support, Troubleshooting various issues pertaining to:
• Heap Dump/Java core Analysers,
• Configuration issues,
• logs analysis
• Installation, configurations of WAS on versions 9.x, 8.x, 7.x, 9.x, 9.0.5x, 8.5.5.x
• Providing support for the versions 9.x, Bx, 7.x.

Configuration of SSL between different layers of middleware and WAS such as:

• Application
• Webserver,
• Web browser,
• Between two clusters,
• Dynamic outbound SSL configurations

• Configuration of SSO (Single-Sign-On) using Kerberos for multiple apps

• Integration of LDAP with WAS along with SSL

• Integration with WebSphere MQ with WAS along with SSL

• Configuration of new JDBC resources involving JDBC providers, data sources for Oracle, DB2 etc.

• Workload management and failover capabilities with WAS cluster and IHS including WAS Plugin.

• Patching on WAS. IHS, Plugin regularly etc.. and supported the Shift single handled.

• Perform Root Cause Analysis & troubleshooting in the live environment, working on problem tickets for the same matter.

• Adhere to strict Service Level Agreements for incidents to provide solutions to clients.

• Building the Environment with the client timelines and handing over to the Support team, etc

• Worked closely with other supporting teams to resolve issues such as:

• Midrange Teams
• Network Teams,
• LB teams, etc

• Provide the following training and or sharing for new team members, Project matter escalation topics and or for Point of Contact Management meeting:

• Knowledge sessions
• Brown Bag sessions
• Internal Tools Set up

Requirements:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• With a minimum of 3 years of experience as a WebSphere administrator or in this domain up to 8 years of experience.
• Certification: IBM WebSphere Certified Professional
• Middleware: WebLogic/WebSphere Applications Server 6x, 7x, 8.5, 9.x, 9.0.5.x, Apache, LDAP Integration
• OS: UNIX, AIX, LINUX, Win XP, Win Vista, Win 9s, NT
• Scripting: Shell script, Perl script
• Web Tech: Apache, IBM HTTP Server,
• DB RDBMS: IBM DB2, Oracle Database Integration.
• UNIX Tools: Putty, SSH, Telnet, FTP
• Ticketing Tool: HP- Peregrine, OTRS, RMS, Service Now (SNOW), BMC Remedy
• Exposure: To Large and Major Enterprise Environments | Banking/Financial Environment
• Experience working on Project from Scratch to Live

Interested applicants, please send your updated resume.

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R23116011

Responsibilities:

Finance Management and Tax

• Lead the preparation of financial closing processes, ensure reliable, accurate and timely reporting of financial accounts closing.
• Review and manage tax-related documentation and work of the department.
• Liaise with external auditors, tax agents and consultants for the preparation of statutory reports and submission.
• Ensure statutory, regulatory and tax compliance.

Management Reporting

• Provide weekly and monthly reports to Management on financial analysis of financial performance.
• Manage corporate strategic planning initiatives.
• Manage organization management reporting and budgeting functions.
• Support internal, external and compliance audits.

Strategic Partnering

• Deliver effective business partnering with internal business units on financial accounting, contract, and vendor management matters.
• Focus on continuous processes improvement to achieve optimum efficiency and standardization of corporate functions.
• Drive new systems or process implementations, ensure proper documentation of processes and procedures.
• Identify opportunities and gaps to improve cost efficiency and cost reduction.

Compliance

• Participate in development and implementation of corporate compliance policies and manuals.
• Drive compliance monitoring and review of internal compliance program
• Provide support to business and management team on regulatory and compliance matters.
• Assist in audits by handling and responding to requests.
• Oversee completion of all necessary regulatory reporting
• Establish and maintain adequate internal control measures, policies, and procedures to ensure smooth and efficient operations.

Requirements:

• Bachelor’s degree in Accounting, ACCA or equivalent with min. 10 years of commercial/ relevant working experience
• Excellent accounting knowledge of IFRS/SFRS and Singapore Tax and GST regulations
• Practical knowledge in Transfer Pricing
• Possess a wide array of corporate functions knowledge focusing on Financial and Management Reporting, Contracts and Vendor Management and Human Resources
• Prior working experience in audit or public accounting
• Experienced in rigorous financial planning, analysis and/ or strategic analysis is a plus.
• Proficient in MS Office with advanced MS Excel skills.
• Competent with finance modelling skills with strong analytical abilities.
• Proven ability to build and manage high performing teams.
• Team player with a positive, will do attitude with a flexible yet disciplined approach.
• Highly motivated individual
• Attention to detail and accuracy.
• Good communication skills – ability to present financial information accessible to non-financial stakeholders in concise manner.
• Excellent time management skills – Ability to prioritize workload and to work on strict reporting deadlines.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23762

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

Join a dynamic team as a Customer Service Business Process Specialist, driving excellence in offer-to-cash processes. Be a key player in optimizing Supply Chain Management and setting standards for Customer Service across the Asia Pacific market for the Smart Materials Division.

Key Responsibilities:

• Lead and manage direct reports, ensuring timelines, accuracy, and efficiency.
• Implement project goals within budget, time, and quality in the Division/BL(s).
• Drive digitization through IT systems, including cost-benefit analyses.
• Represent and decide in cross-BL / cross-segment committees for OTC processes.
• Create and track business cases, manage project teams, and practice risk management.
• Define, streamline, and implement standardized processes across Customer Service teams.
• Coordinate processes with users and implement solutions in IT systems.
• Provide updates for steering committees and stakeholder management.
• Drive active change management initiatives.
• Provide 1st/2nd level support for key users or act as a key user for Customer Service team(s).

Requirements:

• University Degree preferred.
• Strong communication and interpersonal skills.
• Excellent team player.
• Independent, meticulous, organized, with a positive attitude.
• Proactive in resolving process issues and driving Continuous Improvement.
• 8-10 years of experience in Customer Service managing the order-to-cash cycle.
• Experience with ERP systems, S4/Hana, SAP, CRM, IBP, and Microsoft Office.
• Project Management skills.
• Exposure to process mapping; 6 Sigma Green Belt Certification preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23776
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Overview:

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include:

· Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)

· Office 365 applications and Windows 10 operating system support

· Microsoft Active Directory and Office 365 Exchange Online management

· Citrix Cloud/Microsoft Azure VDA/VDI platform management and support

· HP Workstation, HP Thin Client, Lenovo laptop management and support

· Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration

· Mobile device (iOS, Android) support managed through MDM platform (MobileIron)

· Supporting video conferencing systems (Zoom, Neat, Poly)

· Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)

· Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)

· Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk

· Office moves and build outs

· Device inventory and asset management

· Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS:

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

· Minimum 5 years desktop support experience at hedge fund or investment advisor

· Exceptional customer service with strong written and oral communication skills

· Strong drive and passion for technology and self-development

· Strong problem-solving skills, high attention to detail and quick to learn both user and system environments

· Ability to work independently and multi-task

· Keen attention to detail, with commitment to follow through and follow-up

· Extensive understanding of desktop support standards and best practices including related hardware and software

· Experience supporting mobile devices

· Experience supporting remote users and troubleshooting remote VPN/VDI connections

· Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

· Travel may be required across all office locations for coverage and/or initiatives

Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!

Role purpose

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master.

The Project Manager/Scrum Master plays a critical part in CloudGo’s professional services, by Managing and leading our customer projects and agreements. The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers. You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Accountable for management of overall project including scheduling, scope and budget

· Managing projects, sprints, updating details and providing regular reporting

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution

· Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project

· Understands and engages expertise of others alongside own

· Working independently on projects

· Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship

· Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects

· Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests

· Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5

· Monitors and measures customer satisfaction

· Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer

· Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control

· Competent use of project planning, tools, milestones appropriate for the size and scale of the project

· Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines

· Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.

· Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes

· Operates competently in all areas of project management and delivery

· Manages ‘medium risk’ projects (working with others for high risk)

· Identifies, quantifies and manages issues impacting on delivery of project

· Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo’s ServiceNow training platform

· Working with our process owners to identify opportunities for improvement

· Shares knowledge and experiences with others

· Keeping abreast of new platform features and capabilities

· Identifying opportunities and influence customers to adopt CloudGo services

Basic requirements

· Presents ideas convincingly to achieve specific outcomes

· Demonstrates skills in building consensus and resolving conflict

· Applies techniques to achieve influence, impact and achieve specific outcomes

· Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations

· Uses presentation tools effectively to engage audience

· Produces clear customer and internal reports selecting most appropriate style for audience

· Seeks support from peers where appropriate

· Embracing different cultural perspectives, thought diversity and cultivating workplace equality

· Championing processes and continual improvement of our ways of working

· Experience showing successful delivery of multiple customer projects for 3+ years

· Basic ServiceNow knowledge

· Creative thinking and the ability to think outside the box

· Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

· ServiceNow Administration PPM Fundamentals

· Scrum Master Certification

· Project Management Certification eg Prince2, PMP, CPM

· ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Project Manager Scrum Master in Singapore (cloudgoservices.com)

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Merchant Solution division - Global eCommerce is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth Digital Content, Global Retail, Airlines, Regulated Gambling and Travel and in doing so we are privileged to partner with many of the world’s most dynamic organizations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this, we aim to reach more customers in more markets, in local language and with local payment options.

What you will be doing

• Act as the central go-to resource for all internal colleagues and external customers from ‘yes’ to ‘live’.
• Primarily support our Singapore & Australia commercial teams
• Actively participate in customer meetings with the sales teams & support functions.
• Work closely with Solution Consultants for creating merchant onboarding project plans.
• Active daily face to face communication with key internal stakeholders to drive the project to live as successfully and quickly as possible. You are the conductor of the Worldpay orchestra.
• Develop, complete, share and execute a written project plan incorporating all key dependencies to get every large corporate customer live on time and as quickly as possible.
• Hold weekly project status tracking calls with all relevant internal and external stakeholders.
• Provide minutes and next steps from regular internal/external meetings/calls.
• Provide regular updates to the Account Teams on project status, flagging risks and escalations to line manager or project sponsor.
• Produce weekly project status report to the functional head.
• Work in partnership with the customer project manager, agreeing joint actions, tasks and timelines
• Work with merchant to gather, collate & submit relevant documentation to ensure SLAs are met.
• Work with relevant stakeholder from boarding and implementation to verify and validate all system setups to ensure accuracy for delivering customer delight and maximise commercial opportunity.
• Arrange customer demo and training on product or systems (e.g. Payment Gateway, Hosted Payment Page, Risk Management, Pazien Reporting, etc.
• Provide post-live performance monitoring to Internal and External stakeholders, ensuring performance is line with expectation.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation to accountable teams (Sales & CX) and complete a post-live review to identify areas of improvement.
• Recommend optimized approaches to ensure the onboarding of merchants continuously improves.
• Other related duties and special projects for process and operation optimization as assigned.

What you bring

• Tertiary education with good track record in project management and knowledge of project management best practices.
• Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce.
• Good negotiation skills and the ability to work with all levels of an organization - internal and external.
• Strong analytical, planning, and organisational skills with an ability to manage competing demands with strong commercial acumen.
• Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
• Experience working with third party vendors and outsourcing companies.
• Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
• Excellent verbal and written communication skills and ability to interact effectively with executive level clients.
• An eye for long-term strategy and vision for process improvements.
• Great presentation skills, marketing experience is desired but not essential.

What we offer you

• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

about the company

My client is in the medtech manufacturing sector.With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Plan and execute regular planning parameter reviews and update inventory control parameters of products in APAC Regional Distribution Center
• Regular validation and updates of inventory control parameters and inventory or sales analysis of ADC
• Design and maintain reports for operational and analysis use
• Update, analyze and report performance indicators
• Manage purchase order daily operations
• Generate purchase orders to factories/EDC/NADC
• Handle received stock discrepancies and resolve order related and nonconforming product issues
• Handle return shipment to vendor
• Actively identify and propose improvement to global policies for inventory management of regional distribution centre
• Review and manage material and purchasing master data in SAP

skills & experience required

• Bachelors / Diploma qualification
• Minimum 4 years of Demand & Supply Planning and purchase order management experience
• Hands on to ensure inventory and cost are optimised
• Experience in life science / medical manufacturing / medtech environment will be a plus
• Proficient with spreadsheets (Microsoft Excel)
• Proficient with SAP
• Willing to work in east of Singapore (Kaki Bukit / Jalan Besar / Bendemeer)
• Proficient in the following : forecast and planning, inventory management, air and ocean freight, import and export trade compliance
• Able to commence immediately or within short notice period will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Roles and responsibilities:

• Capture business requirements effectively and create user stories for development work packages.
• Communicate effectively with developers on explanation of user stories and validating the end implementation of the requirements.
• Facilitate in the production and agreement of solution designs; incorporating the inputs from Business and Technical teams.
• Communicate with product managers on product roadmap, backlog grooming, prioritization of requirements and sprint release/plans
• Handhold delivery of items throughout the delivery lifecycle and facilitate the team in resolving
• Co-ordinate with business stakeholders to acquire user feedback and refine requirements.

This position requires:

• Business Analyst with 5-6 years of experience working in finance industry/Banks & in G20 OTC Trade Reporting Domain .
• At least 2 years of exposure working in Derivative Products (FX, Rates, Credit, Equity etc). Basic Functional knowledge of the products is essential.
• Strong technical experience in various system interfaces, database , scripts and excel tools
• Functional knowledge in both Investment Banking and Private Banking would be an added advantage.
• Prior experience in Agile working would be a plus.
• Ability to communicate effectively to senior managers, developers, stakeholders.
• Ability to produce clear, concise documents
• Strong presentation skills
• ‘Hands-on can do’ attitude

About Us

We build high-performing teams, functions, and organisations in the government to make an impact on public good. We work with function and team leads to hire, motivate, develop, and retain the right people + organise and develop well-functioning teams. We iterate at our polices and processes to keep them fit-for-purpose to make OGP’s mission happen.

Open Government Products is a startup team on a mission to build a better world. We solve real problems for the common good - our products have prevented scams, saved lives, and distributed millions of dollars to the aged and vulnerable. We keep a flat hierarchy and value high initiative and autonomy, with over 70% of our products starting as ground-up initiatives. We open source most of our work so that other countries and communities can benefit from it.

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website.

What you will do:

The mission of the People Team is to build high-performing teams in OGP to make an impact on public good. We hire, motivate, and develop good people. We organise them to function well in teams. We work closely with organisation leaders to make this happen. We iterate and experiment on our policies and mechanisms to keep making OGP better.

Your role as a People Team member will be to make this happen by being a Business Partner to teams. This means working with team leads to run hiring pipelines, craft people policies, diagnose team health and plan team interventions, tackle organisation design & development matters, and optimise operations.

For this role specifically, you will bring expertise in organisation development and team health to uplift people practices for OGP. You will work closely with the leaders of OGP to build high-performing teams using the full range of People levers (e.g. hiring, performance management, learning & development). To enable you to play this role effectively, you will work closely with other People team members to tap on their expertise across different domains.

Through doing this, you will play a key role in helping to build a high-performing organisation within OGP. In the longer term, you will also help the Singapore Government as a whole improve on how to build and scale tech teams/organisations. The public good impact you’ll make is not just nationally, but also internationally as we build Singapore to serve as an international model for a modern digital government.

You will report directly to the Head of People. This role is an individual contributor position.

Concretely on the day-to-day, you will:

• Be a Business Partner to team leads in OGP to help them grow and lead their product organisations.
• Bring domain knowledge on team health, organisation design, and learning & development to uplift People team practices and build a higher-performing OGP.
• Collect and analyse team health data to plan and facilitate interventions to improve team & organisation performance.
• Identify & unblock bottlenecks in People practices and processes
• Run recruitment pipelines and HR operations for the teams you support.

What it’s like working here

• Working on what matters - We care about making an impact on public good. For the People Team, this means enabling people and teams to amplify their impact on public good. You will be able to see the direct impact of your work on things that matter.
• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.
• Ownership - We don’t run by only having task or process responsibility, but by owning outcomes. This means acting like an owner of the outcomes of your work, and doing whatever it takes to get those outcomes happen, even if they don’t lie strictly within your ‘defined’ responsibilities.

This role is based in Singapore, and hybrid working arrangements are supported. Also, we're Great Place to Work™ certified!

Who we are looking for:

We are looking for people who care deeply about building better people practices and organisations for public good. They are able to deal with ambiguity and proactively do what it takes to problem-solve and make impact happen. They work well with stakeholders and in teams. They bias toward action, use data to track impact, and experiment with discipline toward maximising said impact. We are looking for someone who:

• Has demonstrated expertise in organisation design, organisation development, and team health.
• Has had at least 5 years of experience in relevant HR fields, such as HR business partnering, organisation design, organisation development, talent development.
• Desires to make an impact through building high-performing organisations for public good.
• Thrives in working like an entrepreneur in open-ended problem solving and ambiguity. This means being proactive in scoping problems, doing whatever it takes to solve them, and working hard on different approaches to find what works best.
• Works well to build trust with stakeholders to problem-solve and collaborate together.
• Experience in other people areas (e.g. hiring, people operations, compensation and benefits, learning and development) is a plus, but is not a requirement.

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyze and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyze and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilization (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders

Requirements

• Diploma in Business / Engineering with at least 3 years of relevant working experience
• Possess working experience in automotive industry with a good understanding of Aftersales operation
• Possess extensive local market knowledge and proven good track records in the automotive-related industry
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively
• Job Reference: L5859RW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Responsibilities

• Support the team in delivering solutions to drive bank-wide Digitalization modernisation
• Work with Head Office and regional IT teams on IT projects
• Collaborate with application and infrastructure development teams and IT operation team to achieve realization of project outcome

Job Requirements

• Bachelor’s degree with min. 1-3 years IT project management experience
• Good communication, presentation and interpersonal skills
• A purpose and self-driven team player who can collaborate cross-workstream(s) and off-shore vendor delivery team(s).
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

We are looking for a Facilities Executive – Technical (12 month contract) to join our Singapore office. This role will support regional facilities management and maintenance duties, who will report to Regional Facilities Manager (India) and closely work with CRE team.

What are the ongoing responsibilities of this position?

• Assist Regional Facilities Manager (India) in the daily operations of Singapore office spread across 4 floors.
• Dedicated resource on site working for FT CRE team.
• Manage the upkeep of equipment and supplies to meet health and safety standards.
• Inspect office structures to determine the need for repairs or renovations.
• Coordinate between vendors for facility issues and monitor PM activities over weekend as when required.
• Liaise with employees for facility issues and act for correction and feedback.
• Manage pantry supplies, electrical consumables, and furniture inventory.
• Manage the service vendor teams, sub-contractors, supervise & coordinate facility management activities and ensure all works adhere to legal regulations.
• Attend any cases raised including after hours by the Client which includes the tenants where applicable.
• Review utilities consumption and strive to minimize costs.
• Facility invoice review and submit for approval and processing.
• Preparation of monthly management report and incident reports pertaining to the site.
• Ensure smooth operations on site(s) by continuous monitoring.
• Manage ad-hoc project(s) in conjunction with regional CRE team.
• Facilitate incident investigation whenever necessary.
• To be rostered on 24-hr mobile standby team after office hour.
• Travel to Malaysia & Hong Kong’s office based on urgency.
• Urgency based travel to Malaysia & Hong Kong office.

What qualifications, skills and experience would help someone to be successful?

• Diploma in Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management or equivalent or a bachelor’s degree in project and Facilities Management can be an advantage.
• Minimum 5 years of relevant work experience.
• Good verbal and written communications skills.
• Sound computer knowledge, like Microsoft Office, AutoCAD and MS project.
• A certified Fire Safety Manager would be advantageous.

What makes Franklin Templeton Investments unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to [email protected]. In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.

We regret that only short-listed candidates will be notified.

D Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.