The Call Centre & Reservation Executive handles all calls, inquiries and reservation bookings. He/she will also handle inquiries and booking via email. When handling a call or replying an email, the Call Centre Executive will demonstrate efficiency, be proactice and maximise room revenue while achieving high level of guest satisfaction.

Primary Responsibilities

Reservations and Call Centre Duties and Responsibilities

· Has knowledge of reservation and call centre procedures

· Ensures compliance of policies and procedures

· Ensures all emails are handled immediate without any backlog

· Handles all reservations and call enquiries

· Ensures proper recording all the bookings in system and correspondence file

· Knowledgeable about hotel and guest room facilities/services

· Maintain high standard of service at every guest interaction

· Observes and ensures telephone etiquette are maintained at all times

· Performs other duties as assigned

Other Responsibilities

· Be aware of the hotel fire & life safety/emergency procedures.

· Attend all briefings, meetings and trainings as assigned by management.

· Maintain a high standard of personal appearance and hygiene at all times.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Data Center Resident Engineer (One year contract – Renewable, Extendable, Central location)

Job Posting under Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) at Kerry Consulting

Email: [email protected]

Description
My firm is currently hiring a Data Center Resident Engineer for our client who is a leading Technology MNC to work on-site at a datacenter under a telecommunication conglomerate. You will undertake the role of maintaining and managing the lifecycle of the computer hardware.

Responsibilities
You will be responsible for IMAC (Installation, Move (within the same DC), Add & Change activities

Carry out preventive maintenance and perform periodic firmware update where applicable.

Participate in the maintenance of the data center, inspections, troubleshooting of computer hardware.

Skills and experiences required

· At least 2-3 years of relevant working experience as a resident engineer at a Datacentre

· Relevant working experience with Computer hardware such as ProLiant, Synergy Blades

· Having knowledge of Azure HCI is an advantage

The Resident Engineer (RE) operates within the following time frame:

Onsite hours: Monday to Friday, from 9 am to 5 pm, excluding weekends and local public holidays.

Additional charges may apply for overtime, travel, and allowances beyond the specified working hours mentioned above.

For your next career, feel free to get in touch with me at [email protected].

Reg: R1878306 Lic: 16S8060

Job Responsibilities:

• Review and assess escalations (SQMS/SOS) from VEMF/Inbound Department to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.
• Liaise with other Business Units (BU) / Stake Holders (SH) to acknowledge, follow-up on actions/feedback requested by customers through various Contact Centre touchpoints and contact customers to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor BU/SH’s adherence to rules, regulations and procedures and escalate to respective senior management (when required).
• Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by customer.
• Work with BU/SH or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes.

Job requirement:

• Minimum 2 years of experience as a universally trained Officer/manager in UOB Contact Centre.
• Good knowledge in banking/cards process, products and systems.
• Good written and spoken communication skills in English, with the ability to influence and persuade BU/SH and customers.
• Possess excellent telephone, strong interpersonal skills, resourceful and able to work independently and also as a team.
• A strong customer service mindset with good communication and problem solving skills to represent the Bank to customers and general public.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Have a good problem solving mindset when handling complaints
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

As a member of the Contact Centre, you will be responsible for handling in-bound calls, facsimiles and email requests for general enquiries within the hospital targeted service standard levels.

Requirement

· Diploma in any discipline / GCE O Levels

· Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role

· Able to provide quality customer service to patients over the phone

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

We are looking for a dedicated meticulous cleaner for our center and office.

Applicants must be able to work independently and efficiently with good organisation skills. Attention to detail to maintaining a clean and orderly workplace. A positive attitude with basic level of English.

Working hours are Mondays to Fridays from 6pm to 9pm.

You will receive benefits such as medical, insurance, CPF and annual leaves plus term breaks.

Overview

This position will be responsible for leading the HR Team in Singapore and spearheading the development and implementation of HR strategies and initiatives. The incumbent will also serve as the primary liaison between the Singapore subsidiary, our headquarters in South Korea and international partners/stakeholders.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business objectives.
• Partner with senior management to drive organizational effectiveness, employee engagement, and talent management initiatives.
• Oversee day-to-day HR operations including recruitment, onboarding, performance management, employee relations, compensation and benefits administration, and employee offboarding.
• Ensure compliance with local employment laws and regulations, including employment contracts, work permits, and employment-related documentation.
• Develop and maintain HR policies, procedures, and employee handbooks in compliance with local laws and company standards.
• Provide guidance and interpretation of HR policies and procedures to employees and managers.
• Act as the primary liaison between the Singapore subsidiary and headquarters in Singapore and South Korea on HR-related matters.
• Coordinate with global HR teams to ensure consistency in HR practices and policies across regions.
• Compile and analyze HR metrics and data to drive informed decision-making and continuous improvement initiatives.
• Prepare regular reports and deliver presentations for senior management and stakeholders.

Requirements

• Bachelor's degree in Human Resources, Business Management/Administration, or a related field.
• At least 10 years of experience as an HR professional, preferably in a multinational company.
• Proven experience in a Manufacturing/Automotive Company or R&D Center.
• Experience in leading an HR team comprising at least 5 members.
• Fluent in English and Korean languages to effectively communicate with C-level executives in Singapore and Headquarters in South Korea.
• Strong understanding of HR best practices, policies, and procedures.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build strong relationships and work effectively with cross-functional teams.
• Demonstrated leadership and problem-solving abilities.
• Proficiency in HRIS software and MS Office applications.

Job Responsibilities:

• Conduct regular patrols and inspections of the power supply and HVAC systems within the data center.
• Perform scheduled preventative maintenance tasks to ensure the optimal functioning of the data center infrastructure.
• Perform remote hands services include tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
• Respond and deal with emergency events in daily operation.
• Manage and oversee the Building Management System (BMS), promptly addressing and responding to any generated alerts.
• Ability to respond to issues and provide timely update, and escalation.
• Handle routine alarms and faults of power supply and distribution devices and HVAC systems.
• Maintain & update the relevant operation records, maintenance records, accident handling records and shift handover records.
• Maintain the environment cleanliness and temperature and humidity.
• Manage the safety appliances and instrumentation tools.
• Provide escort to visitors/ technicians to the Data Center room and witness the works that been carried out in the Data Center room.
• Have experience with supporting Data Centre related change and incident tickets.
• Adept with coordinating with multiparty stakeholders.
• Ensure all the compliance of all regulatory laws and company guidelines are met.

Team Lead Additional Responsibilities:

• All duties mentioned above.
• Training:

1. Identify training needs and coordinate development opportunities for the team.
2. Provide Training and guidance on procedures and adherence to the client policy.
3. Assist in documenting new and undocumented procedures.

• Team Management:

1. People management and development.
2. Manages administrative (attendance and Leave) and performance of the team members.
3. Manage Team roster and update the schedule to the client system.
4. Motivate and inspire team members to achieve goals.
5. Guide team members in their daily tasks and responsibilities.
6. Foster positive communication and collaboration within the team.
7. Monitor and evaluate team performance.
8. Delegate tasks and ensure their timely completion.
9. Address and resolve conflicts within the team.
10. Conduct regular team meetings to communicate goals and expectations.
11. Implement and enforce company policies and procedures.
12. Ensure the proper use of resources and tools to optimize team productivity.
13. Develop and implement strategies to enhance team efficiency and effectiveness.
14. Address and mitigate potential risks that may impact team performance or project outcomes.

• Service Delivery:

1. Generate reports and fulfill audit requirement as well as Interface with the Client service manager regarding the same.
2. Monitor and keep track on the Daily Operations related tasks (including priorities & assign task to the team).

Requirements:

• Min of 2 years working experience in Data Center operations/ Data Center facilities maintenance. Candidate with more experiences will be considered for a senior position.
• Diploma or Degree in Computer science, IT systems, Electrical Engineering or any related field.
• Good understanding and hands-on experience on daily Data Center operations.
• Good level of understanding of Data Centre ecosystem e.g. power, cooling, temperature, humidity, fire prevention etc.
• Good level of experience in Capacity review e.g. rack assignment for equipment onboarding.
• Good level of experience in Physical Security operations (e.g Keys and access cards management, and Physical Access).
• Good level of experience in Rack and Stack.
• Good understanding and knowledge in data cabling, i.e. structured cabling, and patching is added advantage.
• Have experience with inventory management. i.e. Nlyte is added advantage.
• Proficient in Microsoft Office (Excel, Word and PowerPoint).
• Proficiency in English for communication with business partners.
• Proficiency in local languages is added advantage.
• Able to work rotating shifts, including weekends and public holidays.

Team Lead Additional Requirements:.

• Proven work experience as a team leader or supervisor.
• Ability to make sound decisions following approved procedures in a fast-paced environment.
• Ability to work Independently with Little supervision.
• Ability to manage tasks occurring simultaneously.
• Demonstrate Ownership taking, willing to learn and share knowledge.
• Good communication skills.

Schedule:

• Rotational shift
• Weekend jobs

• Attend to the needs of staffs to ensure target is achieved during the shift
• Daily production planning to meet cycle time and shipment requirement
• Address line issues relating to manufacturing by implementing full proof action and system fix
• Plan for material preparation to support daily WIP
• Remnant dies / wafer management
• Support Engineering builds and lots with SWR requirement
• eITR analysis and generation for ABN lots
• Follow up PE on lot disposition and actions needed for ABN lots
• Shift report generation
• Manage manufacturing staff attendance and leave applications on daily basis

Requirements:

· Higher NITEC or Diploma in Electrical / Electronic Engineering

· Minimum 1 year of experience in an electronics manufacturing environment

· Self-motivated with strong analytical skills and logical thinking

· Able to lead a group of operators supporting production line

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Presently we have a Job Opening for a Call Centre Executive position with one of our leading clients in Singapore

Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

Serve as the first point of contact for all incidents

Prepare daily and weekly report (knowledgeable in excel)

Job Details:

• Contract Duration: 18 Months
• Location: Eunos
• Working days: Monday - Friday, 9am - 6pm
• Salary: up to $3,800 + completion bonus

Job Purpose:

We are collaborating with one of the insurance MNC company in Singapore. They are prioritizing to deliver exceptional service to their customers and distribution partners. As a Customer Service Representative, you will play a pivotal role in maintaining our Contact Centre's high level of accessibility while providing top-notch support for service requests and inquiries.

Job Descriptions:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$3,500
• Attractive Bonus Package (Joining Bonus)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Permanent ,5days, Aljunied

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business : > 50 yrs worldwide

Area of business: Global

Job scope:

1. Work with sales team for preparing costing, technical selections, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage

2. As the key technical expert person to consult with for pre sales technical requirement

3. Liaise between Sales team and factory for its technical capabilities

4. Equipment is (for Data Centre):

· AHU

· CRAH

· CRAC

· Chiller

· ACMV

Requirements

1. Bachelor of Engineering

2. 3 years’ engineering experience in the Data Centre environment

3. 3 years’ experience with pre-sale consultation with consultant for hvac/acmv

4. 3 years building mechanical engineer

5. Travel required (10%)

6. Knowledge in mechanical, refrigeration, hydraulics or similar

Work location :Aljunied

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

We are looking for a Contract - Long Term Call Centre Assistant to outsource to our healthcare clients.

Job Description:

• Answers incoming and outgoing calls punctually
• Directing calls to internal and external stakeholders.
• Handling and resolving complaints.
• Reporting fault on equipment.
• Performs other related duties as assigned or requested.

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

• Manage and attend resolution of Customer issues regardless of process of occurrence including Reliability Risk assessments of bracketed materials
• Track and monitor Customer RMA due to Quality issues
• Set-up and attend customer meeting / telecon and ensure compliance with respect to agenda
• Customer Audit presentation for Process Control and Quality issue updates
• Track and update customer for any regular or special requested customer reports and reliability monitoring
• Review customer documents, identify gaps for clarification / closure and ensure compliance.
• Update quality performance presentation and attend meetings
• Generate and presents Weekly, Monthly and Quarterly reports per Customer account for internal and customer reporting
• Review and approve Process Control Documents
• Drive for Process Control Enhancement / Projects per process of concern
• Monitor and update KPI and initiate improvement plans for items not met
• Custodians of quality engineering systems for clean-up and audit free database
• Represent Site quality engineering on any Corporate related Process Control standardization of practices and systems

Requirements:

• Degree in Engineering
• 3 years in manufacturing environment, preferably in Package Assembly and Testing
• Knowledge in Quality Control Tools e.g. FMEA, DOE, FTA
• Proficient in Microsoft Office, preferably in Excel VBA and Power-point
• Strong analytical and communication skills

Responsibilities:

• Manages the Customer Specifications and Document Control database
• Drive effective and timely Customer Specification review
• Execute Document Control activities
• Provide QS (Internal Audit & MSA) support
• Assist to supervise Document Control admins
• Support and perform QMS audit in preparation for ISO/TS16949 certification or surveillance audits
• Perform IATF16949 & ISO9001 Internal Audit

Requirements:

• Degree in Engineering or equivalent
• At least 3 year experience in the semiconductor industry or equivalent
• Proficient in Microsoft Office
• Quality and continuous improvement mindset
• Problem-solving skills

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Purpose
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Our Requirements

• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Roles & Responsibilities

Responsibilities:

• Promoting the company and introducing product/service to the market.

• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that meets company quotas and goals.

• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

• Gathering, investigating, and summarizing market data and trends to draft reports.

• Implementing new sales plans and advertising.

• Provides information by collecting, analysing, and summarizing data and trends.

• Identifying opportunities and strategies to increase sales.

• Accomplishes marketing and organization mission by completing related results as needed.

Requirements:

• A Bachelor's degree in Marketing, Business Administration, or related field.
• At least 4 years of experience in marketing
• Fluency in English.
• The ability to understand and follow start up company.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Knowledge of data analysis and report writing.
• The ability to work under pressure.
• Proficiency in MS Office suite

How to apply?

Please send your resume to our company email [email protected]

Responsibilities

MRO Operation Support

· Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airworthiness and customer requirements.

· Support operations to perform repair assessment on nacelle components metallic and composite structures.

· Support communication with OEM on technical issues and component repair assessment.

· Prepare repair packages with detailed repair drawing, stress analysis and submission for airworthiness approvals.

· Perform basic design activities for tooling aid and assembly jig fixtures, coordination with vendor for fabrication and calibration.

· Support new repair capability development, system setup and airworthiness application.

· Support Quality reviews and investigations to enhance and improve engineering and operational processes.

· Identify, support, drive engineering and shop cost reduction and continuous improvement opportunities.

· Develop and conduct Engineering, Component and Product training to Operations Team.

Continuous Improvement

· Identification of new digitalization and I4.0 opportunities for technology introduction and automation into MRO operation

· Design simple RPA, with user guide to implement the process automation applications

Requirements

Education & Experience

· Degree / Master Degree in Mechanical Engineering / Aerospace Engineering or equivalent

· Fresh graduates are welcome. 3-7 years’ relevant experience is added advantage.

· Engineering trained, good team player, self-motivated, fast learner, good communication skill, and good authoring / literature composing.

· SMART Factory, Industry 4.0 experience & knowledge will be considered as added merits.

o Experience on new technology application

o Interest in digital database, data analytics. Programming skill – python, C#...visual studio…

Robot / Cobot application and integration

Skills

· Excellent computer skills – O365, Microsoft Visio, MathCad. Nastran and Patran, CATIA V5 is added advantage.

· Python or other programming language and software development is added advantage.

· Equipment troubleshooting skills such as debug or troubleshoot an existing system.

· Excellent Communication and presenting skills, able to clearly explain novel and complex ideas to stakeholders of all levels and within multidisciplinary teams.

· Excellent written communication skills for record keeping and documentation.

· Problem solving and creative thinking to troubleshoot problems as they arise and find effective solutions.

· Planning skills to detail project timeline, prioritize workload and keep accurate documentation.

· Flexibility & Adaptability –able to keep up with latest techniques and technologies as they develop.

Pls email your resume to [email protected]