This is a 6-month contract role based in Singapore office.

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
• Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
• Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Requirements:

• Fluency in English is required.
• Excellent verbal and written communication skills.
• Strong attention to detail to ensure quality of work.
• Self-starter requiring minimal direction.
• Proven ability to analyze information to assess threat and risk.
• Proven ability to make effective decisions independently using good judgement and rationale.
• BA/BS degree and relevant operational experience.
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
• Knowledge of social media suite of products.
• Experience working independently and using good judgment.
• Experience with various computer systems, Internet technology and software.

Manager post in management.

1. More than 5 years of corresponding work experience in the post of a manager.

2. Willing to work in shifts and mobile locations, and the working location is not fixed; go out to work more. Develop the company's business and marketing business promotion work, and achieve the company's monthly and annual sales performance tasks.

3. Cooperate with the company to arrange overtime work. When the subordinate employees are absent from work, they must assist in arranging all the work and day to day operation.

4. Assist in the development and delivery of staff training which is consistent with business needs.

5. Prepare all schedules to maximize productivity and keep labour costs within budget.

You will be required to attend to calls, faxes, emails and other forms of electronic communications (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment-related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

• At least Higher NITEC/NITEC/ GCE N/ O/ A Levels
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner
• Must be fully vaccinated against COVID-19

About our client: Our client is a leading global port infrastructure operator.

*Work Location: Central

About the role:

• The role relates to the management of civil infrastructure contracts, through design, tendering, construction and maintenance stages. The role requires a flexible ‘hands-on’ approach and broadly includes the following:
• Develop and implement organization-wide construction contract strategies, minimum contract requirements, documentation and best practices for the company's global civil infrastructure projects.
• Develop and implement practical organization-wide contract risk assessment and risk management protocols.
• Work closely alongside the company's global project managers, senior management and legal teams on the management of civil contracts.
• Lead, support, and oversee the management of civil infrastructure project contracts, including tender strategies, preparation of tender documents, tender process, evaluation, negotiations, award, and contract administration.
• Prepare/review project cost estimates, analyze market price movements and recommend project pricing structures for inclusion into contract documents.
• Assess project contract risks and recommend optimum allocation of contract risk.
• Lead, oversee and support the evaluation, management and resolution of contract claims.
• Report on contract outcomes. Identify lessons learned and practical improvement actions and feedback into the company best practice. Benchmark project contract outcomes against key performance indicators (pricing and program, claims etc).
• Build organizational capacity and knowledge across the company's civil engineering community and at the senior management level.
• Be a trusted advisor and provide expert advice and support to the senior management. Build strong working relationships and trust with BU civil engineers and senior management; be seen as a ‘go to’ provider of solutions and demonstrate added value.
• Other duties that may be required from time to time.

About you:

• Bachelor’s degree (BEng or BSc) in a relevant field (for example Civil / Structural Engineering; Quantity Surveying; Construction Management; Contracts Management ) and (where appropriate) a post-grad qualification relating to construction contracts.
• Professional qualifications (Chartered or equivalent) with a relevant professional accreditation body.
• Proven experience in tender document preparation, tendering and contract negotiations and contract administration for major international civil infrastructure projects. Experience in ports and marine projects would be an advantage.
• Highly experienced in international forms of contract (such as FIDIC) and contract structures (Design and Build; Build Only, multi-contract projects etc).
• Contracts experience within civil law and common law jurisdictions.
• Experience of working within public procurement rules.
• Fully conversant with the allocation of contract risk and requirements for contract bonds, insurances etc.
• Experienced in claims assessment, negotiations and dispute resolution. Familiar with international claims adjudication and arbitration processes.
• Experience and gravitas to be able to develop and implement contract strategy and to oversee, direct and support major civil contracts and to become a trusted advisor to civil engineering colleagues and senior management.
• The requirements above will typically require a minimum of 10 - 15 years of relevant professional experience.
• Good team player with strong communication and influencing skills. Able to work effectively and build effective working relationships with international civil engineering teams and senior management.
• Willingness and aptitude to travel and work overseas on short-duration visits.
• Self-starter, energetic, focused. Able to work with minimal direction, to deal with multiple projects, and to prioritize key tasks. Able to actively identify requirements and propose practical and effective solutions.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: R1325507

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Job Description

Responsibilities

• Ensure clients’ vehicles maintained by the workshop are roadworthy and comply with maintenance programs and standard.
• Manage workshop's performance in achieving Key Performance Indicators (KPIs).
• Ensure Workplace Safety and Health (WSH) policies, procedures and regulations are followed.
• Lead the overall implementation of bus fleet maintenance regime.
• Manage annual budget for the department.
• Manage multiple contractors to ensure safety requirements as well as operating and quality standards are met.
• Lead technical recovery, complex fault analysis and testing of bus fleet and systems.
• Provide technical guidance to maintenance teams.
• Promote LEAN, PIP and any Productivity and Green Movement.
• Review and approve maintenance schedule and manpower plans.
• Review audits on maintenance, repair, and overhaul operations.
• Define procurement specifications for the sourcing of vendors.
• Endorse inspection and maintenance documents for work closure at the workshop level.
• Any ad-hoc jobs as per assigned.

Requirements

• Bachelor’s Degree in Automotive / Electrical / Mechanical Engineering or equivalent.
• At least 5 years’ relevant experience in Management / Supervisory position.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Customer-oriented.
• Proficient in software applications such as Microsoft office and SAP.
• Possess Singapore Class 4 driving license will be an added advantage.
• Possess safety, Six Sigma, lean management, or similar certifications will be an added advantage.

Job Description

• Plan, coordinate, oversee the process of providing TCM services in the company.
• Responsible for patient safety and patient care, and the SOPs that facilitate these Objectives.
• Ensure that staff and facilities are in compliance with laws and regulations.
• Plan and participate in the training and development of staff, monitor and track
• performance of staff.
• Participate in strategic planning and business plans.
• Handle, resolve and communicate complaints and incidents.
• Provide Chinese raw herbs knowledge and support for business needs, clinical staff and patient enquiries.
• Work closely with TCM Physician on raw herbs knowledge.
• Review and improve standards of medical services, innovate and implement ideas.
• Conduct interviews, onboard and training for WYN employees.
• Manage WYN’s related matters including but not limited roster/schedule, leave application, assist & provide monthly commission & payroll required information.
• To manage WYN raw herbs stocks.
• To achieve sales targets and drive revenue growth of WYN.
• Any adhoc duties assigned according to business needs.

Job Requirement

• Bachelor's degree in business administration, operations management, or a related field.
• Proven experience in sales and operations management or a similar role in health supplement/healthcare industry and/or retail with at least 7 years of relevant experience.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in data analysis and reporting, with the ability to interpret and present findings effectively.
• Knowledge of operational best practices and industry standards.
• Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
• Proficient in Microsoft Office suite and other relevant software applications.

Overview
The job-holder is responsible to provide personalised, specialised and cost-effective care to patients, in accordance to established hospital policies and procedures, standards of nursing care and practices. He/ She is responsible for the effective and efficient running of the ward/department assigned.

Job Responsibilities
Primary Responsibilities:
• Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice
• Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways
• Co-ordinates patients’ access and treatment sequence where required for the specialty
• Conducts teaching and counselling for patients and their families / carers
• Initiates and ensures implementation of discharge planning for patients
• Leads and participates actively in the review of patients with the multidisciplinary team
• Follows up on patients at NUH specialist outpatient clinics where appropriate
• Conducts specialty nurse-led clinic for patients and their families where needed
• Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery
• Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate
• Applies understanding of prevention of medico-legal issues in relation to patient care
Secondary Responsibilities:
• Acts as a resource person for clinical nursing matters
• Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs
• Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients
• Guides and develops specialty competencies of registered nurses
• Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff
• Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors
• Assists with nursing audits on nursing care standards
• Applies best evidence to practice
• Participates in research activities
• Undertakes quality improvement / research projects
• Participates in training / quality improvement / research committees
• Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students
• Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
• Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.
• Technically skilled and competent
• Good interpersonal and communication skills
• Computer literacy skill – MS Word and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

A Day In The Life:

• Develop, produce and deliver events on time and within budget
• Schedule, communicate and adhere to timelines set with priorities for every projects
• Maintain good relationships with suppliers and clients
• Manage logistics to ensure projects are efficiently delivered with delighted experience for clients
• Ensure excellent customer service and quality deliver

Who We Are Looking For:

• Diploma in Event Management or equivalent
• Minimum 2 years project management in events
• Self-motivated and result-oriented
• Strong interpersonal and communication skills

Salary will commensurate with candidate's work experience and qualification

The Manager, Global HR Operations will report to the CHRO and play a crucial role in integrating the HR business function towards MNC standards and Globalisation. Success in this position involves providing sound advice to senior management, ensuring group HR functions are met and aligned with business needs, and supporting rapid business growth through multitasking and decision-making in a fast-paced environment.

Responsibilities and Duties

• Develop, review, propose, enhance, implement, and execute new initiatives, work processes, and policies to support business needs.
• Lead and design workflow, policies, and processes management, performance management, and compliance independently.
• Lead and enhance new employee onboarding and employee experiences.
• Serve as the point of contact for all employment relations and compliances to labour law.
• Responsible for employee relations by providing counselling or disciplinary action.
• Facilitate organizational structure/design discussions.
• Develop and monitor the global annual budget for HR services, employee recognition, company events, benefits, and entitlements.
• Assist in managing the overall financial budgeting for HR and its related functions.
• Conduct employee onboarding, when required.
• Undertake tasks on performance management such as monitor and keep track of Confirmation Review/Appraisal of all employees and assist in the annual performance review exercise.
• Provide support to employees in various HR-related topics such as leave administration, compensation queries, and resolving any issues that may arise.
• Updating organization charts for the Group regularly.
• Execute monthly payroll administration with compliance to the legislations by government bodies such as Central Provident Board, Inland Revenue Authority of Singapore, Ministry of Manpower, etc., including managing payroll of 1000+ headcount globally.
• Conduct internal and external HR-related surveys, such as Ministry of Manpower Labour Market survey and employee satisfaction survey.
• Prepare HR reports and assist in budgeting exercises.
• Preparation of HR letters as required.
• Manage leave administration via the HR system.
• Apply and monitor all foreign passes (Work Permits, S Passes, Employment Passes, Dependant Passes, Letter of Consents, TWP etc.) and process its renewal on time.
• Perform administration of training programmes for employees, whenever necessary.
• Submit government claims such as SDF funding, maternity, Childcare, NS claims, etc.
• Take charge of offboarding procedures and its administrative works such as preparation of offboarding letters, update HR system and employee personal files, etc.
• Assist in employee engagement planning and activities, whenever required.
• Any other ad-hoc activities tasked by the CHRO.

Qualifications & Requirements

• Candidate should possess at least a bachelor’s degree in HR Management, Human Capital Development, Business Management or equivalent.
• Experience in handling Indonesia Payroll, and familiarity with regulations there.
• Led the end-to-end implementation of a comprehensive HR Information System (HRIS)
• Minimum 8-10 years working experience at same capacity performing international HR related matters.
• Prior experience from a related industry (such as Manufacturing or FMCG) will be advantageous.

• Leading project planning sessions for China and Singapore Market
• Coordinating staff and internal resources in China and Singapore
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders in China and Singapore
• Designing and signing off on contracts
• Overseeing all incoming and outgoing project documentation
• Designing risk mitigation plan
• Conducting project review and creating detailed reports for executive staff
• Optimising and improving processes and the overall approach where necessary
• Securing growth opportunities and initiating new projects
• Overseeing project cost management strategy and aligning with the organization’s financial requirements.
• Managing large and diverse teams in China and Singapore
• Budgeting and forecasting for the China and Singapore business
• Verbal and written communicate in Mandarin with Investor & Partner in China
• Verbal and written communicate in Mandarin with Investor & Partner in Singapore
• Required travel to China in monthly basis with min stay of 10 to 14 days per month.

Job Objectives:

Oversees the daily operations of the Security Department. Train all security personnel in their areas of responsibilities. Supervise all activities of security staff to ensure compliance and proper application of department regulations and hotel policy. Handles, documents, and follows up with necessary persons regarding any accidents occurring in the hotel premises. Documents all action in the department, including but not limited to: emergencies, loss, theft, or accident.

Primary Responsibilites

• Manages the Security Department.
• Advises on management of security matters.
• Trains all security personnel in their areas of responsibilities.
• Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
• Reviews policies, procedures, and instructions on a regular basis.
• Evaluates possible hazards or threats to security.
• Promotes a safety attitude amongst all employees.
• Ensures safety of persons in the hotel and property assets.
• Reports irregularity in employee or guest behavior.
• Handles loss, damage and accidents.
• Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
• Investigates theft as reported by guest or employee.
• Documents all action in the department, including: emergencies, loss, theft, or accident.
• Participates in weekly department heads meeting. Rooms Division Meeting and any other if requested.
• Coordinates emergencies with local authorities. Maintains good relations.
• Reviews emergency procedures regularly.
• Performs other duties as assigned by management.

Job Requirements

• Minimum education of Bachelor degree in Social Science or relevant discipline.
• At least 5 years’ experience in similar position in security & safety management. Loss prevention experience will be advantageous.
• Strong knowledge of local laws, investigative methods and fire safety.
• Criminal-free record.
• Have good English communication skills both written and spoken.
• Possess professional disposition with excellent communication and interpersonal skills.

Job Overview

Assist in preparation of payroll and related functions for the organization. Maintain and update pay history for Asia Pacific branches. Generate month end and ad-hoc reports.

What you’ll do (responsibilities)

1. Create Payroll database for all staff locally.
2. Maintain and update pay history records for Asia-Pacific branches.
3. Calculate commissions, overtime payments and other allowances for the regions.
4. Prepare Legislative Reports inclusive of monthly statutory payment.
5. Print monthly and commission pay advice and distribute to staff.
6. Assist in preparation of payroll reports and month end closing.
7. Attend to enquiries from staff on payroll related matters.
8. Provide administrative duties as and when required.

What you’ll need (qualifications)

• Candidate must possess Diploma/Degree in Human Resource Management or related.
• At least 2 -3 years of relevant working experience.

Required skills:

• Analytical and have a flair for figures
• Good understanding of labour laws
• Proficient in MS excel
• Proficient in Peoplesoft will be an added advantage

Responsibilities:

• Develop and implement sales strategies to achieve company sales targets and objectives.
• Manage and motivate a team of sales representatives to drive sales performance.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Oversee the entire sales process, from lead generation to closing deals.
• Monitor market trends and competitor activities to effectively position the company's products and services.
• Collaborate with internal teams to ensure customer satisfaction and successful project delivery.
• Prepare sales reports and forecasts for management review.
• Stay updated on industry developments and emerging technologies.
• Conduct regular performance reviews and provide coaching and mentoring to the sales team.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 8 years of experience in sales, with at least 3 years in a managerial role.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of the industry and market trends.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.
• He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.
• He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Job description

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality Services if necessary
• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads to claim LDs for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Leasing Manager

Responsibilities

• Manage & source new locations for business continuous expansion.
• Manage current tenancy agreements & negotiate lease extensions with better terms with Owners' Management.
• Process and follow up on all lease documents to ensure its completion
• Update leasing reports & schedules
• Prepare and/or update reports periodically for submission to the Management
• Attend to tenancy-related matters
• Establish and maintain strong relationships with landlords and property agents etc
• Any other duties assigned

Requirements

• Minimum Diploma holder
• Minimum 3-5 years of work experience in leasing
• Proficient in Microsoft Excel & Words
• Good marketing and negotiation skills
• Independent and pleasant personality with positive attitude.
• Team player with good communication and interpersonal skills in solving issues.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Job description

• -Checking and weighing raw materials before cooking
• -Ensuring that equipment is well set up
• -Maintain excellent hygiene standards in work environment
• -Do quality checks such as the size and weight of the finished product.
• -Assembling, packaging, and labelling food products

Job requirements

• -At least 3 years of working experience
• -Able to work on weekends and public holidays

· At least 10 years experience

· Willing to work on holidays/work on shifts/change of shift

· Able to work for long hours

· Can work between different locations

• Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams.
• Developing in-depth knowledge of company offerings to identify profitable business opportunities.
• Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
• Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
• Preparing all documentation required for requests for proposals (RFPs).
• Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
• Developing and managing strategic partnerships to grow business.
• Presenting business or marketing opportunities to company executives and management.
• Selecting automation software and software platforms that best meet company needs.

Job Description

Supervise daily shop operations, retail sales, inventory controls, and other relevant duties

Supervise and guide team towards maximum performance and service standards

Ensure high levels of customer satisfaction through excellent sales service

Experienced in beauty industry with proven strong record of sales

Able to achieve outlet monthly sales target set by Management

Deal with feedbacks and complaints from customers to maintain the outlet’s reputation

Manpower scheduling for staff.

Submit daily sales and revenue reports to Management

Plan and oversee in-store promotional events or display

Ensure the store fulfils all legal health and safety requirements

Requirements:

Minimum 2 years of experience.

Salary range $3500-$5500

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Job Summary

Based in Singapore, the PR & Content Manager is responsible for planning, developing, overseeing and implementing public relations strategies and communications content on a global level. The position is also responsible for directing the efforts of PR agencies and coordinating at the strategic and tactical levels with the other departments of the brand’s regional offices.

Primary Relationships

This position works directly with the PR and Content team, and reports directly to the Head of Communications.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and Operations teams, the Tea Institute, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position has secondary working relationships with PR agencies, digital agencies, advertising agencies, event companies and any other service providers (photographers, videographers, printers, etc).

Job Descriptions

• Responsible for creating, implementing and measuring the success of a comprehensive public relations program that will enhance the brand’s luxury image and global positioning within the marketplace and the general public.
• Conceiving and implementing global PR strategies, and directing the creation of content calendars, press releases, announcements, and media alerts.
• Overseeing the updating of company information including boilerplates, management bios, interview Q&A’s, etc.
• Acting as TWG Tea’s brand representative with the media and influencers, overseeing on-site execution of media hosting and press events.
• Coordinate with target media and key opinion leaders on media requests, photoshoots, invitations and giftings.
• Monitor press and social media coverages, global trends and inform the team of developments in luxury, retail and F&B industries.
• Working with TWG Tea subsidiaries, franchises and distributors to ensure implementation of brand and editorial guidelines and directives.
• Overseeing the creation of global content calendars in accordance with brand guidelines.
• Managing any crises in collaboration with PR teams and PR agencies in Singapore and overseas.
• Ensuring the PR team maintain proper archives of global media clippings and regularly updating PR reporting standards.
• Ensuring the PR team and agencies achieve targets, goals and objectives.
• Overseeing the maintenance of TWG Tea global media databases and periodically revising and refreshing media outreach to constantly remain current.

Requirements

• Minimum of 5 years’ experience in communications, public relations and influencer marketing with demonstrated success, preferably in the luxury retail sector.
• Bachelor’s degree in communications and public relations preferred.
• Past experience working in a PR agency or luxury brand PR and content team is preferred.
• Applicants must be fluent in written and spoken English & Chinese.

Others

• Demonstrated skills, knowledge and experience in the design and execution of luxury marketing, communications and public relations activities.
• Strong creative, strategic, analytical, organizational and personal skills.
• Demonstrated successful experience writing press releases, making presentations and negotiating with media.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working in cross-functional teams.
• Ability to manage multiple projects at a time.
• Out-of-town, overnight travel to Singapore or within the region might be required from time to time (less than 5%).

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

With the completion of Outram Community Hospital, SingHealth Community Hospitals (SCH) will have the largest pool of healthcare professionals in the Intermediate and Long Term Care (ILTC) sector. It is important that SCH has a good understanding on staff learning needs. Besides education delivered by its own faculty, SCH aims to contribute to the community by sharing skills and knowledge with colleagues in the ILTC sector, operationalised through the SCH Office of Learning (SCHOOL). Through working with the ILTC sector, SCH aspires to make significant contributions to the ILTC sector by co-creating training with the sector and collaborate on opportunities for capability building. This is reflective of SCH’s vision in “Bridging Care, Building Communities”.

The Assistant / Manager will set up and oversee planning & coordination of the operational, manpower and administrative matters of the Education Office. He/ She is expected to identify educational and training development opportunities within the Intermediate and Long Term Care (ILTC) sector - including reviewing landscape analysis of the ILTC education resources, needs, stakeholders and opportunities. He/ She will ensure the SCH Education Office plays a pivotal role within SingHealth (SingHealth Residency, Group Education, the Academic Medicine Education Institute (AM.EI), Regional Health Systems) and the community.

He/ She will also drive partnership development and administrative support in collaborations with local/ overseas institutions (e.g. developing MOUs, collaborative and clinical placement agreements, funding support, etc) – including Ministries and government agencies, Institutes of Higher Learning, and other ILTC partners on ILTC training matters. He/ She is also expected to lead in key educational initiatives such as curriculum development, conference programme development, and organisation and faculty development activities.

Job Requirements

• Bachelor’s degree in Business and/or Health Sciences-related studies
• Preferably with minimum 8 years’ experience in a healthcare and/or education environment.
• Good analytical, communication (interpersonal), presentation, and writing skills
• Efficient use with MS Office (Excel, Word, Powerpoint) for data analysis and presentation

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring an eCommerce Assistant Project Manager to manage operations of multiple brand websites; plan, project manage, and coordinate site launches, new site features and optimisations across all markets and management of content transcreation. This involves conducting research of current market behaviours, working with local markets; project scoping; planning and coordination with internal and external stakeholders.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce, Marketing, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with website and online marketplace customers, delivery and courier companies, social media platforms and any other service providers (digital agencies, developers, translators, etc.).

Responsibilities

Website Operations

• Conduct daily checks and ensure full functionality on all Bacha Coffee websites
• Respond to and troubleshoot all website issues using issue tracking / project management software such as JIRA
• Project manage all website issues and tracking with developer agency

Site Launches

• Conduct research of current local market environment, behaviours, and requirements
• Gather and manage requirements from local franchisees, and define site launch scope
• Coordinating with internal teams and third parties or vendors (eg. transcreation and developer agencies) for execution of site launches
• Track and monitor progress of site launches, ensuring that sites are launched on-time

Site Enhancements and Optimisations

• Identify problems uncovered by customer feedback, and opportunities for improvement of online user experience
• Project manage site enhancements and feature implementations, including coordinating, implementing and testing
• Keep up-to-date with industry best practices and monitor competitor websites

Experimentations

• Ideating potential tests that can be conducted on-site
• Coordinate and implement A/B testing, monitoring and interpreting results.

Content Transcreation Management

• Project management of transcreation of all Brand content, including and not limited to, website, menu, retail collaterals, ad-hoc seasonal websites, social media posts etc.
• Maintenance of internal Content Hub
• Ensure content is transcreated to highest quality and according to brand guidelines

Others

• Documenting of weekly meetings, and providing the eCommerce Manager with project updates and progress
• Maintain and update reports that informs all stakeholders of project status
• Creating User Acceptance Test plans for new site launches, site functionalities etc.
• Work closely with internal (IT and Marketing) and external (web agencies, developers) stakeholders to ensure website quality and efficiency
• Manage CMS developers and ensure that projects are completed with high quality and on time
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

Requirements

• Bachelor degree in Digital Marketing, eCommerce, Business or similar equivalent with 3-5 years’ experience
• Strong communication skills with excellent command of English
• Strong time and project management skills with the ability to multi-task
• Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment
• Ability to translate marketing needs into program execution to drive business performance.
• Meticulous, adaptable, creative thinker who is able to work independently in a fast-paced environment
• Proficient with MS Office applications
• Media and internet savvy
• Results-driven and able to work under pressure
• Understanding and hands-on experience in working with Content Management Systems (CMS)
• Proficient with issue and project management tools such as JIRA
• Experience in managing multiple regional projects would be a plus
• Experience working in the luxury industry would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

· Carry out the overall renovation project planning, cost control and project management.· Strong interpersonal, communication & negotiation skills as you will be working closely with clients and suppliers to ensure effective delivery within the expected time frame, costing, and quality objectives.

· Review contractual terms, and attend meetings/ site walks to have a clear understanding of project requirements.

· Monitor works for the contract, and ensure that it is done in compliance with contract specifications, including verification of completed works.

· Manage the project team, and provide effective supervision to ensure that works is carried out in a manner that meets quality standards, along with WSH objectives.

· Be the key personnel to resolve site problems, and conduct meetings with project team to identify issues encountered during construction period. Provide leadership to team members to ensure effective resolution.

· Management of post construction issues with clients, consultants, sub-contractors and relevant authorities and ensure timely rectification.

· Review and endorse subcontract documents and progress/work claims submitted by clients and sub-contractors.

· Handling Project tendering stages.

· Any other duties as assigned

*Candidates with at least 2 years of project management in ID renovation sector will be of advantage.

For interested applicants, kindly send in your updated CV to [email protected]

Royal Ocean Marine, a leading headhunting /recruitment agencies company based in Singapore, is seeking an experienced HR L&D Manager to join client's team an MNC company.

As the HR L&D Manager, you will be responsible for developing and implementing effective training and development programs across the organization. You will collaborate with internal stakeholders to identify learning and development needs, design and deliver training programs, and evaluate their effectiveness. Additionally, you will play a key role in talent management, performance appraisal, and recruitment processes.

Responsibilities

• Collaborate with internal stakeholders to identify training and development needs
• Design and deliver training programs, workshops, and seminars
• Evaluate the effectiveness of training programs and make necessary improvements
• Manage the onboarding process for new hires
• Support talent management initiatives, including performance appraisal and succession planning
• Assist in the recruitment process by recommending candidates and preparing salary proposals
• Stay updated with industry best practices and trends in HR and L&D

• Bachelor's degree in Human Resources, Organizational Psychology, or a related field
• Minimum of 5 years of experience in HR and L&D roles
• Strong knowledge of training and development principles and practices
• Excellent communication and presentation skills
• Ability to collaborate and build effective relationships with stakeholders
• Strong organizational and project management skills
• Proficiency in MS Office and HRIS systems

Chan Chee Meng

EA 07C3069

R1110620

Job Description

As a sales manager in the retail sale of spectacles and other optical products, your role is crucial in driving the success of the business.

Individual to be involved in:

1. Inventory Management

2. Customer Service

3. Product Knowledge

4. Sales Strategy

Technical Skills & Compentencies

1. Inventory Management

2. Customer Service

3. Product Knowledge

4. Sales Strategy