As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Job Description :

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition

Requirements

• Minimum 2 years of Sales Experience in Food industry or relevant
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated and results driven
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to work independently
• Articulate, good presentation skill

JOB DESCRIPTION:-

• Work closely with various departments to facilitate and complete monthly closing procedures
• Perform monthly reconciliation of bank, customer, supplier and intercompany accounts
• Process supplier invoices and prepare payments
• Handle and verify petty cash claims and payments
• Support daily operations of Corporate Tresury and Group work
• Support company accounting
• Perform any other accounting and administrative duties as assigned by Supervisor

JOB REQUIREMENTS:-

• Minimum Diploma in Accounting or partial ACCA
• Experience with Oracle is preferred
• 2-3 years working experience in similiar capacity is advantageous
• Strong in advanced Microsoft Excel, and other Microsoft Office skills
• Pro-active and results-oriented
• Meticulous with positive work attitude and warm personality
• Good team player

Additional

• 5 days work week
• Transport pickup at Jurong East/Clementi/Choa Chu Kang MRT Stations;
• Attractive remuneration package for experienced and suitable candidates.

Interested candidate, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Responsibilities:

· Sales-Focused Customer Engagement: Skillfully address customer inquiries, emphasizing sales acumen and product knowledge to provide tailored solutions and quotes.

· Strategic Sales and Account Management: Proactively follow up on quotations, coordinating orders to ensure customer satisfaction. Develop and manage new accounts, expanding customer base and boosting sales performance.

· Technical Sales Presentations: Engage in pre-sales demonstrations, showcasing a strong understanding of technical aspects to persuade and inform potential clients.

· Collaboration with Marketing: Work closely with the marketing team to promote products effectively, utilizing sales insights to enhance marketing strategies.

· Market Research and Sales Strategy Development: Conduct targeted market research in relevant segments, applying findings to refine sales approaches and strategies.

· Proactive Lead Generation: Independently generate leads, prospect new accounts, and apply strategic thinking in sales strategy development to meet and exceed sales targets.

Work Experiences:

· Technical Sales Expertise: Experience in sectors such as Edge AI, 5G, Transportation, Surveillance, Digital Signage, and Equipment Building, with a focus on applying this knowledge in a sales context.

· Proficiency in Tender Bidding: Well-versed in managing tender bidding processes for projects, demonstrating the ability to understand, respond to, and win bids effectively.

· Industrial Equipment Sales: Strong experience in dealing with industrial equipment builders, understanding their specific needs and offering tailored sales solutions.

· Technical Knowledge: Familiarity with embedded technologies, AI, and IoT, leveraging this expertise to enhance sales effectiveness.

Requirements:

• Educational Background: Candidate must possess Bachelor’s Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, or equivalent. A Diploma with relevant experience is also acceptable.
• Language Proficiency: Excellent bilingual communication skills in the local language and English, with an emphasis on persuasive and clear sales communication.
• Personal Attributes: Highly self-motivated, analytical, and a strong team player. The ability to work independently is crucial, with a focus on results-oriented sales strategies.

Job Descriptions:

• Identify and target potential clients for IOT solutions
• Develop and execute effective sales strategies to penetrate the target market and expand the customer base.
• Stay updated on industry trends, competitor offerings, and emerging technologies in the smart workspace domain.
• Establish and nurture long-lasting relationships with key decision-makers and stakeholders.
• Conduct engaging product presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.
• Conduct thorough needs assessments to understand client requirements and pain points.
• Collaborate with clients to understand their unique needs and tailor solutions that align with their business objectives.
• Work closely with technical experts to design customized solutions that address client challenges.
• Lead the entire sales process, from lead generation to contract negotiation and deal closure.
• Coordinate with internal teams to ensure successful implementation and deployment of solutions.
• Provide regular updates on sales activities, pipeline, forecasts, and performance metrics to senior management.
• Develop and execute an effective sales strategy to ensure a high-quality sales pipeline and closure rate.

Job Requirements:

• Candidate must possess at least Bachelor's degree in Business, Marketing, or a related field.
• Excellent communication and interpersonal skills, with the ability to present to diverse audiences.
• Proven track record of at least 5 years in B2B sales, preferably in technology or smart solutions such as
• IOT, business intelligence, smart office, smart building.
• Strategic thinker with the ability to identify market opportunities and drive revenue growth.
• Demonstrated ability to negotiate and close deals with a customer-centric approach.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Self-motivated and results-oriented, with a proactive attitude toward problem-solving.
• Willingness to travel for client meetings and industry events as required.
• Highly motivated, resourceful, and independent worker who is proactive and customer-focused.
• Proven sales track record.

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

We're looking for someone who embodies a genuine passion for the dynamic fusion of marketing and technology. As the ideal candidate, you'll naturally thrive in the world of digital marketing, fully grasping how the vast realm of the Internet can powerfully contribute to amplifying our revenue growth. Your innate tech-savviness will be matched only by your intuitive insights, which will play a pivotal role in fortifying and elevating our marketing campaigns.

Responsibilities

• Collaborate closely with our team to shape our dynamic digital marketing strategy.
• Expertly execute strategic digital plans across diverse channels, including SEO, SEM, Social Media, Email, Mobile, and Display, to maximize impact.
• Champion our digital presence by managing websites, mobile apps, and email/CRM software.
• Craft compelling and resonant digital content optimized for various platforms.
• Lead captivating social media campaigns that resonate with our audience.
• Take the helm of our digital advertising initiatives, encompassing SEM, Display, Social, and Programmatic.
• Oversee and optimize SEO campaigns to enhance our online visibility.
• Skillfully set up conversion paths, pixels, and event tracking across platforms.
• Dive deep into market trends, audience insights, and competitor landscapes to fuel engaging user journeys and conversions.
• Translate digital analytics into actionable insights, sharing strategic findings with the team for optimization.
• Keep a vigilant eye on emerging digital tools, trends, and technologies, sharing your insights to drive team innovation.

Requirements:

Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields like Business Studies/Administration/Management, Marketing, Advertising/Media, or equivalent.

Experience: A minimum of 2 years in marketing, especially within the beauty/retail industry.

Skills:

• Digital Advertising Mastery: Successfully managed Google, Facebook/Instagram, Display, and Video advertising campaigns, infusing brands with digital life.
• Audience Craftsman: Expertly identified and engaged target audiences, creating captivating digital campaigns that turned leads into enthusiastic patrons.
• Analytics Expertise: Knowledge in Google analytics and data analysis for optimizations
• Analytical Insight: Strong analytical skills and data-driven thinking
• Lead Generation Specialist: Knowledge of lead generation campaigns and performance marketing
• Compelling Copywriter: Your words are a potent force, seizing attention, nurturing engagement, and inspiring action.
• Motivated Achiever: Motivated and independent worker
• Results-Driven: Responsible for the results of clients' campaigns
• Collaborative Contributor: Team player in a highly dynamic and fast-paced environment

The Metta Home for the Disabled and Metta Home Day Activity Centre (慈光乐陶苑及智障日间活动中心) were set up in December 2000 to offer community care options to adults with intellectual disabilities who are aged between 18 and 55.

Funded by the Ministry of Community Development, Youth and Sports (MCYS), the former is a purpose-built facility designed to accommodate 103 residents, whereas the latter is supported under the MSF and Tote Board Social Service Fund to provide day care services for a capacity of 50 beneficiaries.

Our programmes aim to equip all recipients with the skills and means to lead independent and fulfilling lives, so as to achieve social integration and quality of life. Tending them with holistic care and working closely with their primary caregivers to provide well-rounded support is a multi-disciplinary team comprising a social worker, training officers, staff nurses, assistant nurses, nursing and therapy aides.

As a Programme Executive, the candidate is responsible in the following areas:

1. Main Responsibilities

• Plan, coordinate & develop appropriate activities, outings, events, programmes for clients with Special Needs
• Monitoring progress and milestones of programmes
• Evaluate, revised, initiate new programmes based on changing needs, climate
• Train relevant staff to appropriately conduct programmes for clients with special needs
• Assist in planning and preparation of budget for programmes for new financial year
• Conduct survey/evaluation/progress of programmes and collate feedback for submission to Centre Manager
• Ensure smooth running of activities, programmes with the team
• Maintain good, timely and updated records and progress of all programmes
• Attend to residents needs for education and assist in schedule planning and time management
• Supervise and monitor service delivery of therapists / therapy aides
• Submission of MSF/NCSS requirements
• Maintain and review Outcome Management and ICP documentations
• Plans and coordinates outings/events for all centers in Disability Care

2. Volunteer Management

• Conduct volunteer interview and orientation and preparation of volunteer induction kit
• Work with the Community Partnerships / Events team regarding volunteers
• Conduct, evaluate and maintain regular records volunteer performance/reviews in programmes with residents and with volunteers
• Provide before & after programme support and facilitate engagement & logistical support
• Contact and/or correspond with volunteers/potential volunteers to maintain healthy and purposeful engagement
• Assist to handle volunteer misconduct if any and maintain records
• Develop volunteers and prepare yearly cvolunteer budget
• Plan annual volunteer appreciation events (door gifts, programme, performances, preparation with the residents including rehearsal and practice) in collaboration with Community Partnerships / Events team
• Keep & maintain records of volunteers’ personal data in accordance with PDPA guidelines
• Maintain updated volunteer database
• Provide quarterly updates of volunteer management reports to the Review Committee (MSF)

3. Other Responsibilities

• Participate in donor/volunteer/fund raising events
• Any other duties as assigned

4. Requirements

Experience

• Minimum 1 year of related experience working with adults with special needs

Qualifications

• Minimum diploma/degree in Program management /Social Services.

Other Requirements

· Able to work on weekends and public holidays when required

· Conversant Bilingually and dialects

1. Competencies

• Ability to work both independently and within a multi-disciplinary team
• Hardworking, meticulous and responsible
• Service oriented with good communication skills

Responsibilities

• Online research to generate background information on target companies for sponsorship.
• Research via linked in specific contacts at companies
• Creation of sales target list for both sponsorship and corporate sales
• Aptitude to be able to conduct cold calling corporate sales for Monet and HP RWS
• Ability to take over the phone corporate bookings and then facilitate the booking with box office and operations staff

Job Skills

• Minimum Diploma/Degree in Marketing, Business, E-Commerce or related disciplines
• Good oral and written communication skills.
• Good interpersonal skills, organizational skills, problem-solving abilities, and attention to detail.
• PowerPoint design skills
• Ability to prioritize and multi-tasks in a fast-paced attraction environment.

Duration:

• Internship duration: Minimum of 3 - 6 months.

Corporate Communication

• Create and manage the content on SAMS website and social media platforms
• Design and develop content for internal and external publications, marketing/corporate collaterals, videos and other publicity materials
• Provide support for events, corporate visits, marketing or corporate campaigns and projects, and manage coordination and liaison with internal and external stakeholders and partners
• media monitoring and manage or coordinate photography and videography (e.g. interviews)
• Provide corporate & management support services

Partnership

• Maintain and develop strategic and meaningful collaborations and working relationships with corporate partners and individuals.
• Communicate with internal or external stakeholders in alignment to the SAMS Vision and Mission (which includes but does not limit to corporate, schools and other SSA) to give public awareness talks.
• Plan, organise and coordinate fundraising initiatives and events through the different marketing channel.
• Manage donors’ database, ensure accountability of donations received, and update fundraising status accordingly.
• Assist with supporting / coordinating Parents Support Group (PSG).
• Recruit and manage volunteers in activities and programmes.
• Plan and execute CSR activities to maintain and strengthen relationship with the different stakeholders.
• Prepare and issue general correspondence and acknowledgment letters to the various stakeholders and keep accurate records of fundraising activities.
• Handle public enquiries for donation, donation-in-kind, sponsorships and community projects
• Act as an ambassador/ representative for SAMS, representing the organisation at external networking events which includes cheque presentations and talks.
• Undertake any other duties as assigned

Job Holder's Requirement and Attributes

• Degree / Diploma in marketing, public relations, mass communication, journalism or related disciplines
• 3 – 5 years of relevant experience in community relations, public relations, corporate communication or marketing communication
• Resourceful, creative, proactive, possess a positive attitude and can-do spirit, has a strong sense of responsibility
• Solid knowledge and strong skills in publication, production and/or design software and video editing tools
• A proactive team player with initiative, is independent, self-driven and able to work collaboratively with cross-functional teams and external stakeholders.
• Excellent interpersonal, presentation and communication skills (written and verbal)
• Strong organizational, analytic and time-management skills
• Able to multi-task and thrive on working in a dynamic environment

The Sales Assistant Manager will assist to directs all markets including contracted,

directed or online in both corporate and retail segments. All sales activities shouldbe managed to maximise revenue for the

company. He/She is required to research and deliver strategic sales/business plans,monthly reports, annual targets, budgets, forecasts or other projects.

He/She has to analyse the competition, market trends, guest needs and

performance in order to be pro-active and adapt to a changing market landscape.

With the information, he/she is able to create new sales plans to improve eficciency of the current ones.

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

Position Overview:

The ideal candidate acts as the first point of contact for ships arriving at the port and processes all formalities and declarations, to ensure smooth entry and departure of ships assigned. Ensures compliance to regulatory requirements. Able to judgle high demand of paperwork and on-site work.

Key Responsibilities:

1. Coordinate Port Calling Activities

– Solve problems arising from ship arrivals and departures

– Monitor ship arrivals and departures

– Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

2. Manage Cargo Operations and Documentations

– Handle cargo documentations, invoices and inwards shipments

– Attend at sites to monitor cargo loading and unloading operations

– Ensure compliance to statutory formalities and factual declarations

– Arrange Hotel accommodation/transportation for crew

3. Service Client Accounts

– Liaise with clients on status of cargo clearance

– Update clients on ship activities and status of port clearance

– Identify clients' needs and expectations

Requirements:

- ITE NITEC / O Levels or Diploma, preferably in Shipping Operations/Maritime Studies

- Due to ship’s schedule, must be able/willing to work odd hours including weekends and public holidays

- Computer literate with emphasis on MS Office and E-mail.

- Good interpersonal skills, able to build and maintain work relationships

- Accountable, adaptable, attentive to detail

- Able to exercise sound judgment

- Resilient and able to handle stress

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

Admin Executive cum Receptionist

Main Duties:

• Raising sales order & do invoicing/prepare proforma invoice
• Arrange local/overseas shipments
• Local/overseas courier for document & sample for clients
• Picking calls – pertaining to customer enquires/transfer calls
• Preparing certification required for overseas shipment

Ad-hoc Duties:

• Maintain/purchase office/pantry inventory
• Receive document/packages from courier (arrange payment if required)
• Assist regulatory to prepare document for signature
• Source for forwarders for overseas shipment
• Prepare invoices for audit purpose
• Assist to arrange for hotel/flight booking (if required), organize engagement activities
• Others

Minimum Qualifications:

• O/A Levels /Diploma in Office Skills
• Min 1-2 year’s relevant experience in administrative and operations support
• Meticulous and organized, good follow-up skills and initiative
• Excellent in managing documentation and paper work
• Multitasking and able to take stress

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

We are looking for a Sales Engineer to join our industrial software solutions market growth. You will work closely with various stakeholders regarding local and regional business. This involves taking care of system Integrators, direct enterprise sales and business development across different industries (oil & gas, semicon, chemical, pharma, energy etc.) to achieve growth in assigned region.

Responsibilities:

• Aligning with Sales Manager and Senior Management for strategy, solution selling and account development in industrial Software sector
• Achieve individual sales target by conducting the full sales cycle of lead generation, follow-up, service delivery and closure of transaction.
• Promote and sell company’s range of software solution and products
• Products and Solutions includes HMI, Scada, WMS, MES, Data Management Solution,IIOT, Fault Tolerant Computer Servers etc
• Attend to sales enquiries and prepare sales quotation;
• Expand the customer base and maximize the market coverage;
• Providing pre-sales assistance and product presentation;
• Assist in formulating business strategies and identify new business opportunities
• Aligning with Sales Manager for strategy , solution selling and account development in Industrial Software Sector
• Build & maintain good relationship with clients;
• Meeting regular sales targets and coordinating sales projects;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;

Requirements:

• Diploma or Degree in Engineering preferably in Mechanical/Electronics/Electrical/Industrial or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer-oriented service mentality
• Possess strong communication and interpersonal skills
• Proficient in Microsoft office e.g. Powerpoint, Excel
• At least have 3 years of working experience in related field
• Attractive Commission scheme

Purpose of the Job

The role plays a critical role in shaping the long-term vision and strategic direction of the organization. This position involves analysing market trends, competitive landscapes, and internal capabilities to identify growth opportunities, mitigate risks, and enhance overall organizational performance. The Senior Manager collaborates with cross-functional teams, executive leadership, and external stakeholders to develop and execute strategic initiatives that drive business success.

Key Accountabilities

• Strategic Planning:Lead the development and refinement of the organization’s strategic plan, ensuring alignment with business objectives and market dynamics.
  Drive the strategy formulating process and strategy workshops in order to enhance business position.
  Conduct thorough research and analysis to identify emerging trends, competitive threats, and growth opportunities.
  Provide strategic recommendations to senior leadership based on data-driven insights.
  Assess risks associated with strategic decisions and develop mitigation strategies.
  Stay informed about geopolitical, economic, and regulatory changes that may impact the organization.
  
• Market Research, Analysis and Business Intelligence:Oversee market research initiatives, including customer segmentation, market sizing, and competitive benchmarking.
  Monitor industry trends, regulatory changes, and technological advancements to inform strategic decision-making.
  Analyse data to identify gaps and areas for improvement, translating findings into actionable strategies.
  Collaborate with internal stakeholders to gather business intelligence and competitive intelligence.
  Develop and maintain a comprehensive understanding of the organization’s strengths, weaknesses, opportunities, and threats.
  Use data analytics and modelling to support strategic initiatives and drive informed decision-making.
  
• Strategic Initiatives:Lead cross-functional teams in the execution of strategic projects.
  Evaluate investment opportunities and assess their alignment with the organization’s strategic priorities.
  Monitor progress and adjust strategies as needed to achieve desired outcomes.
  
• Stakeholder Engagement:Build and maintain relationships with key internal and external stakeholders, including executives, industry experts, and partners.
  Present strategic recommendations to senior leadership and the board of directors.
  

Qualifications

• Education: MBA or an equivalent degree
• Experience: 12-15 years of relevant finance, commercial, research and strategic / corporate planning experience
• Specialized knowledge: Familiar with strategy frameworks and tools, ability to develop business case & financial modelling
• Skills and Abilities: Communication skills, leadership/management skills, planning, organizing, attention-to-detail, analytical skills, interpersonal skills, flexibility, adaptability, advanced Microsoft Office; problem-solving, critical thinking, team player)

We regret to inform that only short-listed candidates will be contacted for an interview.

AET is an Equal Opportunity Employer. All qualified applicants will be considered without regard, to age, colour, disability, race, religion, gender, gender identification, nationality, marital status, or characteristics protected by law.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

This role entails providing comprehensive Office and HR administration functions. The role reports to the HR Manager and involves various tasks and responsibilities to ensure the smooth functioning of daily office operations and supporting overall business efficiency.

Key responsibilities include:

Office Administrative Support

• Provide full spectrum of general administrative support to the HR and Admin department, including but not limited to office and facilities maintenance and handling mail, coordinating vendors of all external vendors.
• Update and maintenance proper filing system to ensure documents are traceable in an efficient manner
• Assist in scheduling meetings and coordinating HR-related events or activities.

Employee Onboarding and Offboarding

• Facilitate the onboarding process for new hires, including preparing employment contracts and new hire orientation materials.
• Ensure all necessary documentation and forms are completed accurately and filed appropriately.
• Process employee offboarding procedures, including conducting exit interviews and updating employee records accordingly.
• HR Documentation and Administration
• Maintain and update employee records, including personal information, attendance records, and leave balances into our HRIS system
• Ensure compliance with data protection regulations and maintain confidentiality of employee information.
• Assist in the preparation of HR reports and documentation as required.
• Assist employees with inquiries related to benefits such as healthcare, insurance, and leave entitlements in respective web portals
• Coordinate with relevant vendors and internal stakeholders to administer employee benefits effectively.

Requirements:

• Diploma or Degree in Human Resources Management or related field is preferred.
• Minimum of 1 year of experience in HR administration or related field, preferably with HRIS experience
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Admin Jr Executive Job Description & Requirements Maintenance all filings

1. Prepare and maintain all company admin filings 2. Prepare and update GST data

3. Submit GST

4. Track assets

5. Prepare quotations and invoices listings

Maintenance company payroll

1. Maintenance Foreign workers medical, WIC and dormitory records 2. Maintenance company staff employment records

3. Liaise with MOM application and resignation of foreign employees 4. Prepare staffs payroll on every 5th of the month

Maintenance company quotations, sales & invoices

1. Prepare and submit quote, tracking project every Monday on forms

2. Prepare service and photos reports for invoicing

3. Prepare sales tracking & invoice

4. Prepare payment outstanding list and follow up to collect payments on time 5. Prepare all cheque payment

And any other job assigned to the employee

Salary $2500 - $3500

Roles & Responsibilities

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

• Respond to customer inquiries and resolve their issues via chat system.
• Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Requirements

• Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Familiarity with Ecommerce platforms and order workflows
• Able to work in a fast-changing environment and multi-task.

What’s In It For You:

• On job training provided
• Good learning environment on the working of e-commerce
• Valuable skills that are transferrable
• Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
• 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)