• product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Must be able to work night shift or split shift
* Must be able to work extra hours or weekend if needed

We are looking for high energy, motivated and adaptable individuals to join our fast expanding businesses.

You will attend our trainee program and be attached to various departments within Wilmar Group of Companies to undergo on-the-job training to learn the necessary knowledge and skills.

Pre-requisites:

• Bachelor’s degree in any major.
• Entry level or with 2 to 3 years’ working experience.
• Diligent, passionate, has perseverance and thrives under pressure.
• Other essential attributes sought are good business acumen, maturity, integrity and independence.
• Excellent interpersonal and communication skills.
• Willingness to be seconded overseas is a requirement.

As a leading global media network, with data at the core, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behavior at the heart of everything we do. We are compromised of the full-service media networks OMD and PHD as well as a number of specialty media communications companies. We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

This position will be based in Singapore and will be part of the Finance Hub team that reports into the Finance Supervisor/Manager.

The candidate will be primarily responsible for the day-to-day management of all payment cycle activities in a timely and efficient manner. The role is to complete payments that include tracking invoices, process, verifying and reconciling trade vendors and intercompany invoices. In addition, the candidate needs to closely track and monitor the PO issued by the client and promptly share to the media team.

Key Responsibilities:

1. Person in charge will be responsible for tracking, and monitoring campaigns against Purchase Order (PO) received.

• To upload Purchase Order (PO) received from the client and share with the media team
• To generate client identifier code for each campaign before the campaign starts

2. Person in charge of the timely tracking and monitoring of trade vendor invoices.

• Correctly sort the trade vendor invoices received for distribution to the correct team
• Ensure timely distribution of trade vendor invoices to media team for validation and return to the finance
• Liaise with internal stakeholders for any missing trade vendor invoices which had been distributed for validation
• Tracking of trade vendor invoices to avoid delay in payment processing
• Person in charge of the timely process of payments.
• Completes payments and controls expenses by receiving, processing, verifying and reconciling vendor invoices
• Process payment through electronic transfer/cheque
• Perform invoice and general ledger data entry
• Tracking of trade vendor invoices to avoid delay in payment processing
• Timely responds to all vendor and intercompany enquiries regarding finance
• Ad Hoc Projects (Operations / Systems / Internal Controls).
• From time to time, there may be additional projects/tasks that may be assigned to you based on the company’s requirements

Requirements:

• Possess minimum Diploma or higher qualification in Accounting/ Finance or equivalent.
• At least 1-2 years of relevant working experience
• Sound and updated understanding of accounting principles and local statutory requirements
• Self motivated, result oriented and able to work both independently as well as part of a team hub team, local markets and media team
• Able to creatively plan and execute effectively while collaborating closely with the digital team
• Strong working knowledge of MS Office products and familiarity with ERP systems
• Good command of written and spoken English

Job Highlights

• 5 days work week, Mon - Fri
• Staff Benefits
• Work-Life Balance
• Friendly and positive working environment

Responsibilities :

• Handle Full / Partial set Accounts and other adhoc duties.
• Monthly preparation of final accounts, audit and tax schedules.
• Preparation and submission of GST returns.
• Liaise and negotiate with company bankers & auditors.
• Proficient in Microsoft Office Excel & Words.

Roles and Responsibilities

• Handle incoming enquires via email and phone calls.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Answering potential customers' questions and sending additional information per email.
• Work closely with the production team to coordinate confirmed orders.
• Response to customer’s enquiries, preparation of quotation.
• Handle the processing of all orders/ delivery.
• Filing & paperwork.
• Admin or ad hoc task if any.
• Require working with team to achieve team sales target.

Remarks
• Diploma required
• At least 2-3 year(s) of working experience in related field
• Proficiency in Microsoft Office (excel, words & power point)
• Good in English communication skills, both verbal and written.
• Exceptional customer service skills
• 5.5 day workweek

Additional Information

• Welcome bonus included upon probation confirmation.

• Commission and performance bonus included.

• Growing company with career growth opportunities

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail, vehicle leasing, insurance, credit finance, workshop servicing, and engineering works for all commercial and passenger vehicles. Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, marine, construction, sanitation, and government services. With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

The Job

• Review and Process Loan Applications under Hire Purchase, Credit Loans and other loan products which involves meticulously reviewing loan applications, verifying information provided by applicants, and assessing their creditworthiness.
• You'll be responsible for preparing all necessary loan documentation accurately and in compliance with regulatory requirements under hire purchase act and company policies.
• Compliance with legal and regulatory requirements is paramount in the financial industry. You'll need to stay updated on relevant regulations and ensure all loan documentation meets these standards.
• In charge of document filling and data entry to ensure record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems.
• Require to contact customers, vendors, suppliers and partners for issues pertaining to discrepancies, short fall or overdue payment, collection arrangements by using collecting techniques email, letter, phone call and WhatsApp.
• Responsible for minimizing defaults and bad debts cases for ongoing instalment plan.
• Monitor aging reports to update management in the status of difficult cases for liability or settlement issues.
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations.

Job Requirements

• Minimum qualification Diploma with 2 years experience in Hire Purchase in vehicle, Credit Loan or other loan products
• Strong in English, able to write, type and speak fluently
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can do attitude
• Good interpersonal and communication skills

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft Office.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

Responsibilities include:
-Assist in daily operations
-Ensure that the cafe and coffee house is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving.

. Must be able to work night shift or split shift

. Must be able to work extra hours or weekend if needed

Location: Bukit Merah

Mon to Fri 8.30am to 5.30pm

MNC company

Need to drive to Malaysia (using company car / own car)

Job Description

• Work closely with logistics team on logistics requirements
• Process daily purchase order
• Build and maintain relationships with suppliers
• To ensure budgets are under control to meet its target.
• To work closely with suppliers on meeting products specifications and delivery schedule base on Customers’ requirements
• To negotiate with Suppliers and vendors on the term

Requirements

• Diploma & above
• At least 2 years working experience (preferable manufacturing industry)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

• Position : Inside Sales/Sales Support Executive(Trading/Raw Materials) – Up to $3,700 + AWS
• Location : Central – Chinatown – Chin Swee Road
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + Variable Bonus + Up to 25 days of Annual Leaves + Medical Benefits + Insurance coverage
• Duration : Permanent Role
• Industry : Trading & Distribution

Main Responsibilities:

• Provide administrative and operational support to the sales team, including preparing quotations, sales orders, and invoices.
• Coordinate with internal departments (such as logistics, procurement, and finance) to ensure the timely delivery of products and services.
• Assist in the preparation of sales presentations, proposals, and reports for management and clients.
• Respond to customer inquiries and provide accurate information regarding product availability, pricing, and delivery schedules.
• Assist in tracking sales performance, preparing monthly sales reports, and analyzing
• sales data to identify trends and opportunities.
• Maintain and update customer databases, sales records, and other relevant information
• Support marketing activities by coordinating with the marketing team for product launches, events, and promotions.
• Other Ad Hoc Duties assigned by Supervisor.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 2 years of experience in a sales support, customer service, or administrative role, preferably in the trading, distribution, or related industries.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with ERP/CRM systems.
• Knowledge of the composites, chemicals, or building materials industry is an advantage.
• Bilingual in English and Mandarin to communicate with Associates who can only converse in Mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Job Responsibilities

Prepare sales presentations and other sales tools.

Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

Initiate sales activities, strategies, and sales plans required to build brand visibility.

Supervise the activities of the sales team including marketing activities like product activations.

Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

Attend trade shows and other marketing events and represent the organization.

Evaluate the performance of the sales team and seek ways to improve the team’s performance.

Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

Requirements:

Diploma/Bachelor’s degree in any related field.

Minimum 3 years of relavant experience.

Good english skills and computer knowledge.

Primary Objectives of Position
We are looking for a self-motivated individual with exceptional attention to detail. The ideal candidate will have strong analytical and accounting skills, as well as a growth-oriented and innovative mindset.

Job Responsibilities
-Handle the complete set of accounts for assigned services
-Perform monthly account closings and prepare balance sheet schedules.
-Preparation of financial schedules, statutory accounts and ensuring accounts quality meets the agreed service levels
-Submit statutory and other required reports
-Reconcile intercompany and bank transactions.
-Prepare monthly consolidated reports and dashboards.
-Assist in managing fixed assets, including disposals and transfers.
-Handle the annual budget and forecast for assigned services with proper analysis.
-Ensure the service budget aligns with funding agreements from ministries.
-Update cash flow projections for assigned banks.
-Collaborate closely with business counterparts on financial matters.
-Handle audit inquiries and prepare audit schedules for year-end audits.
-Maintain confidentiality and security of information at all times.
-Thoroughly understand the nature and operations of assigned services.
-Propose changes to finance processes to improve internal controls or increase efficiency, where applicable.
-Maintain a continuous improvement mindset by partnering with team members and supervisors to streamline and implement best practices.
-Identify daily operational issues and collaborate with the supervisor to resolve them
-Perform ad-hoc assignments as required by supervisors.

Job Specifications
-Degree in Accountancy or its equivalents
-Minimum 2 years of working experience

Knowledge/Skills
-Meticulous, strong analytical and presentation skills
-Strong knowledge in financial and management accounting

Job Description

• Timely follow up/coordinate/communicate shipment information with internal and external stakeholders (eg. shipping lines, shipping agents, freight forwarders, suppliers etc)
• Work and Monitor Permit Declaration activity with permit declaration vendor for all current and new products
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Engage and initiate discussion with country and regional procurement on rates and space including source for the best freight quotation in terms of service and costs
• Follow cargo/shipment irregularity handling procedures, communicate all cargo related incidents (short shipment, damages, misrouted, missed vessel) and insurance claims.
• Verify commercial/payment invoices and raise disputes for incorrect invoices
• Maintain accountability and accuracy for updating and meeting deadlines for weekly & monthly reports
• Prepare packing list warehouse on incoming good inspection
• Validate and tally overseas Purchase Orders
• To follow up with warehouse for all incoming goods receiving, packing list and discrepancies
• Prepare monthly report on shipment activities
• Assist Manager to manage freight forwarders’ performance and cost saving measurement
• Executive and coordination of improvement projects
• Backup for the other team members as needed
• Perform other assignments as required

Job Requirements

• Min. Diploma in Logistics, Supply Chain Management, Business Administration, Shipping or related field.
• At least 3 – 5 years of experience in Shipping Logistics Operations.
• Excellent knowledge in different functional areas of shipping such as HS code, Import/Export procedure, Customs clearance, Incoterms, L/C etc.
• Excellant in communication and interpersonal skills.
• Proficient in Microsoft Office applications such as Excel, Powerpoint, Words, etc.
• Result-oriented, organised, meticulous with problem solving skills.
• Ability to operate and prioritize in a fast paced and dynamic environment.
• Team player and is able to work well with employees at all levels

We are looking for dynamic and creative individuals to join us as Marketing Specialist:

Job Description:

• Assist in the development and execution of marketing campaigns.
• Create and manage marketing materials, such as brochures, flyers, social media posts, and email newsletters.
• Support digital marketing efforts, including SEO, SEM, and social media.
• Assist in the planning and execution of events, including trade shows, conferences, and workshops.
• Coordinate with internal and external stakeholders such as vendors, partners, and customers.
• Manage event logistics and on-site support.
• Assist with post-event evaluation and reporting.

Requirements:

• Degree in Marketing or related field.
• Preferably 1-3 years of relevant work
• Experience in the defence and security industry is ideal.
• Some engineering background will be advantageous.
• Preferably willing to travel overseas for events.
• Excellent organizational and time management skills.
• Creative and detail-oriented.
• Strong communication and interpersonal skills.

Interest applicant can click on 'Apply' or send updated resume to [email protected]

Company Description

Our client is a technology company specializing in air cargo solutions for airlines. We are

seeking a highly qualified B2B Sales Specialist to join our team. Please note that we will

disclose more details about our company during the interview process due to the sensitive

nature of this hiring.

Location: Open to candidates across Southeast Asia (SEA). Remote work arrangements

are possible if not based in Singapore. Candidates must be prepared for travel

Job Description

The Sales Specialist will be responsible for generating new business leads, nurturing client

relationships, and closing deals with airlines. The Sales Specialist will also provide training

and support to clients, collaborate with the sales team on strategy, and actively contribute to

sales management efforts.

Responsibilities:

● Hunt for new prospects and generate leads within the air cargo industry.

● Conduct meetings to introduce our air cargo solutions.

● Focus on the top of the sales funnel activities, without the expectation of pitching and

closing deals.

● Work collaboratively with a small sales team

● Identify and name specific improvements needed for the current cargo management

system software.

Requirements:

● Experience working in the cargo department of a global airline. Candidates must

come from an airline background, regardless of the size of the airline.

● Involvement in the evaluation process of cargo management system software (e.g.,

IBS iCargo, SmartKargo, Accelya, Skychain, CHAMP Cargospot).

● Ability to identify and articulate specific improvements to cargo management

systems.

● Familiarity with the decision-making process for software adoption within the airline

industry.

● Excellent communication and interpersonal skills

● Proven track record in sales, preferably in the B2B software industry

● Experience in lead generation and sales funnels

Key Responsibilities:

• Campaign Management: Plan and execute digital marketing campaigns across SEO, SEM, display advertising, social media, and email marketing.
• Optimization: Leverage AI and data analytics to optimize campaign performance,targeting, and conversion rates.
• Content Development: Craft and manage content strategies, creating high-quality posts, articles, and thought leadership pieces to strengthen brand presence.
• Asset Creation: Design and produce marketing materials such as emails, presentations, social media graphics, and videos using AI tools.
• Performance Monitoring: Track and analyze campaign performance, providing actionable insights and recommendations for continuous improvement.
• Campaign Optimization: Refine campaigns to enhance traffic, engagement, lead generation, and customer retention.
• Trend Analysis: Identify industry trends and insights to optimize budget allocation and maximize ROI.
• Team Collaboration: Coordinate with team members to ensure alignment of digital marketing efforts with broader marketing campaigns and brand objectives.
• SEO and Website Management: Assist in SEO implementation and website management to improve search rankings and drive site traffic.
• Tool Awareness: Stay current with emerging AI tools, digital marketing platforms, and industry trends.

Qualifications:

• Education: Minimum Diploma in marketing, Mass Communications, or a related field.
• Experience: Minimum of 2 years of relevant marketing experience.
• Skills:
  • Excellent written and verbal communication skills.
  • Strong grasp of marketing communications and design principles.
  • Proficiency in Microsoft PowerPoint and Excel.
  • Hands-on experience with digital advertising campaigns and budget management.
  • Familiarity with modern AI digital marketing tools.
  • Exceptional strategic thinking, organizational, and time management skills.
  • Strong editorial and copywriting abilities in English.
  • Capable of multitasking, working efficiently under tight deadlines, and thriving in a fast-paced environment.
  • Demonstrated leadership, interpersonal skills, and analytical capabilities.

Responsibilities:

• Managing day-to-day operations, including inventory management, visual merchandising, and ensuring the store is well-stocked and visually appealing to customers
• To maintain the general cleanliness of the store
• Cashier duties which include and are not limited to processing payments, exchanges, and returns
• Co-ordinate with in-house driver and operations team to replenish stocks and transfers from the main warehouse
• Weekly stock-take to ensure inventory accuracy
• Ensuring excellent customer service standards are maintained, resolving customer complaints, and handling escalated issues promptly and professionally

Requirements:

• Minimum 1-2 years of experience in the fashion industry or a related field/skill is preferred
• Strong verbal and written communication skills are necessary for effectively communicating with customers and staff
• Adaptable, flexible, and able to thrive in a constantly evolving environment
• Experience in the fast fashion industry and e-commerce/similar is preferred
• The ability to work independently, handle pressure, and effectively manage challenging situations are valuable qualities

*Part-timers are required to commit at least 2-3 shifts per week with 1 compulsory weekend shift*

Interested candidates may drop us an email with your resume and portfolio at [email protected]. We regret that only shortlisted candidates will be contacted.

Location: Buona Vista

(Nearest MRT Station: Kent Ridge)

Company Overview:

Pioneer Logistics Holdings Pte Ltd is a leading group in the shipping industry, specializing in the transportation of dry bulk and liquid bulk cargoes. We are committed to excel and establish as a prominent player in the existing markets and are now keen to explore and expand into new territories.

We are seeking versatile and skilled Business Development Executives to join our dynamic team to help achieve the company’s strategic goals and drive our growth forward.

We pride ourselves on fostering a supportive work culture, provide a dynamic learning environment with excellent opportunities for professional growth.

Key Responsibilities:

· Identify and pursue new business opportunities

· Build and maintain strong relationships with clients, partners, and stakeholders across different cultural contexts.

· Develop and implement business strategies based on market research and analysis to drive growth and achieve company objectives.

· Lead negotiations and close deals to secure new business and expand existing partnerships.

· Conduct thorough market research to understand trends, opportunities, and competitive dynamics in target regions.

· Facilitate effective communication and collaboration with international teams and clients, ensuring cultural sensitivity and understanding.

· Monitor and report on business development activities, performance metrics, and progress towards goals

Qualifications:

· Minimum Diploma in Business Administration, Marketing, Finance, or a related field.

- 3 to 5 years of work experience

· Experience in business development, sales, or a related field, with a proven track record of driving growth and achieving targets.

· Added advantage if you can speak and write Japanese

· Strong sales, negotiation, and analytical skills; proficiency in market research tools; excellent communication and interpersonal abilities.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits:

• Competitive salary with AWS (Annual Wage Supplement) and potential variable bonus

• Comprehensive medical benefits and insurance coverage

• Opportunities for career advancement and professional development

• Stable work environment

Application:

Interested candidates are invited to submit their resume, indicating expected salary and availability. Only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences,and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.
The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch pointsthat are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially forchallenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduceincomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

- Starting pay: S$2,000 ~ S$3,000

- 5 days work week (Mon to Fri)

- Only Singaporeans/PR may apply

- Min qualification: O levels

- Job description: Answer phone calls, reply emails, checking in hotel guest, etc.

- Office near to PasirPanjang MRT station

- Email your resume to [email protected]

- Check out our hotel at https://www.tinypod.com/

• Position : Sales Executive (Outdoor/Food Distribution) - Up to Gross $4,500 or more
• Location : East – Tampines North Drive
• Working hours: Monday to Friday | 8am to 5.30pm & Alternate Saturday | 8am to 12pm
• Salary (commensurate with experience) : Up to Basic of $3,000 + Average Commission of $800 - $1000 + AWS + Transport Allowance $900 (with vehicle) or $300 (Without vehicle) + Mobile Reimbursement + Average of one month Bonus + Up to 16 Days of Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Food Distributor

Main Responsibilities:

• Service all customers under your account.
• Issuing daily orders as requested from your customers.
• Stock checking for daily delivery loading.
• Prepare quotation for all existing and potential customers.
• Ensure customer’s payments are made within credit terms without any outstanding payments.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Representing company at exhibitions, events and demonstrations.
• All jobs as instructed by Business Development Manager when necessary.

Requirements:

• Minimum N/ O/’ Level with relevant experience
• Must be PC literate
• Bilingual in English and Mandarin to communicate with colleagues who can only speak in mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position: Sales Executive (Security Systems) - Up to $4200 + AWS | CENTRAL
• Location: Office in Outram
• Working hours: 5 days, Monday to Friday 8.30 am – 6.00 pm
• Salary (commensurate with experience): Up to $4200 + AWS + Performance Bonus + Transport Reimbursement/Allowance
• Duration: Permanent
• Industry: Security system

Main Responsibilities:

• Generating leads and cultivating opportunities
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Expanding sales from both new and existing customers
• Coordinating with internal teams to provide solutions
• Ensure prompt pre and post sales experience of customers
• Conducting bi-monthly educational sessions for customer groups
• Achieving performance KPIs

Requirements:

• Minimum 2 years of experience in sales of services/software to property/real estate facility/commercial/security systems
• Good experience in current account management and negotiation
• Candidates from the same industry will be highly preferred
• Bilingual in English and Mandarin to liaise with Chinese speaking clients who converse in Mandarin only

Email to [email protected]

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***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

With Digital and Marketing solutions constantly evolving, there are limitless tools available to help generate awareness and support sales efforts. As the world continues to rely on technology to make connections and bridge the gap between us, it's more vital than ever to truly understand the tools and technologies. The Marketing Technology team is to advise on what is the changing landscape and how best the organisation can tap on these new solutions to improve the interconnectivity between our teams and solutions.

The role must understand the valuable potential of automation to streamline the functions of both sales and marketing teams. He/She should understand how systems could interconnect to integrate data between platforms. Work must cross all digital channels to improve business performance.

Responsibilities of Senior Executive, IT Marketing Tech is to support the Team Lead in Marketing Technology in the following:

• Serving as super-user and product evangelist for a variety of digital too
• Support in strategy development and implementation of marketing efforts to improve a business through the ability to design marketing and commerce cloud solutions
• Change management, including implementation of new marketing technology rollout
• Assist in overseeing training of marketing software and user adoption
• Lead user acceptance testing while correcting any issues that arise
• Support to oversee data security and product enhancement
• Relationship management with internal technology users and vendors
• Optimizing technology investments
• Assist in marketing intelligence and providing actionable insight to clients or internal stakeholders
• Overseeing operation and maintenance of marketing technology systems
• Working closely with IT developers and internal stakeholders

The Senior Executive, IT Marketing Tech must work closely with cross-functional teams. Ability to work under pressure, facilitate communication that should be equally effective with IT, marketing, and sales. The role is a collaborator and a team player, helping to bridge gaps.

Education

• Degree in Computer Science, Information Technology, or equivalent discipline. Advanced degree is a plus. Relevant experience in lieu of degree will be considered.
• Professional certifications (PMP, CISA, ITIL, Agile, etc.) is an advantage.

Skills, Knowledge and Relevant Experience

• At least 5 years of experience in IT, with 3 years of IT marketing/commerce experience
• At least 2 years of experience in partnering with customers at mid to senior level.
• Good track record of successful systems implementations at a regional level is an advantage
• Experienced in design and implementation of marketing/commerce cloud solutions. E.g., Salesforce, Microsoft D365 Sales & Microsoft CRM etc.
• Experienced in multi-vendor management in an outsourced environment.
• Experience in the retail and manufacturing industries is an advantage.
• Experienced in driving IT transformation and change management.
• Interest in and understanding of technology innovation and the latest trends.
• Is a ‘go-getter’ who rises to meet challenges
• Able to bring clarity to complex & ambiguous situations.
• Strong analytical and problem-solving skills.
• Inquisitive and not susceptible to ‘group think'.
• Effective communication skills – ability to manage internal stakeholders of various levels, speaking in non-technical terms.
• Positive work attitude and strong team player – focus on making things happen instead of why they cannot be done.
• Able to multitask and manage conflicting priorities.
• Self-starter who takes the initiative.
• Strong customer and service focus.
• Must be a good listener.

The successful candidate must possess an entrepreneurial mindset; understanding that IT is a “business within a business” where we must earn the right to sell our services to our internal customers.

***This recruitment effort is in collaboration with e2i (Employment and Employability Institute).