Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a manager for the IFRS17 team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise-wide IFRS17 project.

Reponsibilities:

• Implementation, managing and setting up of actuarial processes for IFRS17 project
• Delivery of project deliverables, track progress and escalation of risks
• Develop solutions for IFS17 financial reporting including datalake, accounting systems solutions & actuarial modelling
• Analysing IFRS17 results and building new capabilities for sensitivity reporting
• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard
• This role will provide you the opportunity to lead initiatives within Actuarial and be exposed to Chief Actuary and Senior Management.

Requirements:

• Bachelor Degree in Actuarial Science
• 5 to 9 years of work experience in actuarial function, preferably in financial reporting
• Good progress in actuarial exams
• Strong in project management and able to communicate in simple and concise way to stakeholders
• Technical, sensitive to details and ability to apply critical thinking
• Adaptable and open to a dynamic working environment and willing to explore new ways of working
• Proficient in Prophet & Alteryx would be an advantage

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

• Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
• Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
• Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
• Interface with Service Managers on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
• Rooster rotation and interface with Service Managers on escalation
• Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
• Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
• Implement proactive measures to identify and address potential issues before they escalate into significant problems.
• Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
• Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
• Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
• Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and Technical compliance with the Presales
• Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

1. Management of Rewards queries from HPB Mailbox/Hotline
2. Management of rewards adjustment
3. Ops Admin Management
4. Marketing Support
5. Site Visiting

• Diploma or above, preferably in business administration
• 3 to 5 years of working experience, preferably in Customer Care Management and/or Ops Admin Management
• Good customer service, communication, project management and time management skills,
• Proficient in Microsoft Office tools, e.g. Excel, Powerpoint, Word, Outlook etc.
• 3 days in office / 2 days work-from-home
• Only Singaporeans are welcome to apply for this role.

Working Hours

• Mondays – Thursdays: 8.30am to 6.00pm including 1 hour for lunch
• Fridays: 8.30am to 5.30pm including 1 hour for lunch

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

We are seeking a highly skilled and organized individual to join our team as an Assistant Purchasing Manager

Responsibilities:

• Assist the Purchasing Manager in developing and implementing purchasing strategies to optimize inventory levels and meet production demands.
• Conduct S&OP meetings to align sales forecasts with production plans and ensure adequate inventory levels.
• Utilize ABC/XYZ analysis to categorize inventory items and prioritize purchasing activities based on demand patterns and criticality.
• Monitor inventory levels and identify opportunities to improve inventory turnover and reduce holding costs.
• Collaborate with cross-functional teams including Production, Sales, and Finance to ensure alignment of purchasing activities with business objectives.
• Analyze supplier performance and negotiate contracts to secure favorable terms and pricing.
• Oversee the procurement process from purchase requisition to delivery, ensuring timely and cost-effective purchasing.
• Utilize SAP or similar ERP system to manage purchasing transactions, track inventory levels, and generate reports for analysis.
• Stay informed about industry trends, market conditions, and emerging technologies to make informed purchasing decisions.
• Provide leadership and guidance to purchasing staff, fostering a culture of continuous improvement and accountability.

Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or related field. Master's degree preferred.
• Proficiency in Sales and Operations Planning (S&OP) processes and methodologies.
• Experience with ABC/XYZ analysis and other inventory management techniques.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Advanced proficiency in SAP or similar ERP systems.
• Excellent communication and negotiation skills, with the ability to build strong relationships with suppliers and internal stakeholders.
• Proven track record of driving cost savings and process improvements in purchasing operations.
• Ability to work effectively in a team environment and collaborate across departments.
• Highly organized with strong attention to detail and the ability to prioritize and manage multiple tasks simultaneously.

For Mycareerfuture template

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

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EA (23S1595/R23116355)

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

We are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team! This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct impact and be involved in today’s exciting businesses, then this may be the place for you! 

The ideal candidate will be a highly motivated individual with experience in working well under pressure. Have a track record managing a team as well as overall P&L management.. As this role would be a highly visible role, you would be working with all levels of people in the organization and having a great personality is a HUGE plus!

Responsibilities:

• Business Partnering -

  • Partner with regional department heads and cross-functional teams in management accounting, budgeting and forecasting, and financial analysis.

  • Manage and work on revenue generating and cost savings initiatives/projects with the regional and local finance and business teams

• Forecasting and Budgeting - 

  • Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.

  • Simulate financial models based on business plans, new channels or product offerings, and business development opportunities.

• Financial Analysis - 

  • Provide meaningful financial analysis in order to aid business decisions.

  • Perform revenue and pricing analysis against financial budget, highlighting trends and communicating any causes of unexpected variances.

• Financial Reviews - 

  • Produce, compile, and present financial data to evaluate business performance, and provide informed recommendations

• Process streamlining and automation - 

  • Identify and suggest areas in which we can do better! To automate, streamline, and improve current reporting, operational and accounting processes to improve business efficiency in the region.

• Team Management - 

  • Have fun! And enable the other team members to have fun too!

We are looking for a highly motivated Senior Manager, Finance Business Partner (APAC) to be based in our regional Singapore office!

Responsibilities: 

• Oversee and lead finance partnering activities for APAC competing/emerging markets and all businesses including new businesses.
• Partner with regional business heads and country managers in management accounting, budgeting and forecasting, and financial analysis.
• Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Compile and present financial data to evaluate business performance, and provide informed recommendations.
• Driving the Business to meet target KPIs by providing proactive insights to highlight opportunities for improvement to support decision making (e.g. pricing)
• Leading change management projects including new country expansion, new vertical launches or new product rollouts
• Lead ad-hoc projects, and continually automate/streamline processes to improve business efficiency in the region.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Royal Ocean Marine is seeking a Technical Manager to join our client's team in the logistic / manufacturing industries.

As a Technical Manager, you will be responsible for overseeing and coordinating all maintenance operations at the company. You will work closely with the maintenance team to ensure that all equipment and assets are in proper working order and meet safety regulations.

Responsibilities

• Develop and implement maintenance programs and procedures for all equipment and assets
• Coordinate with the maintenance team to ensure timely completion of work orders and repairs
• Manage maintenance budgets and ensure cost-effective maintenance practices
• Coordinate with suppliers and vendors for timely delivery of spare parts and equipment
• Perform regular inspections to identify maintenance needs and address them proactively
• Maintain accurate maintenance records and reports
• Ensure compliance with all safety regulations and industry standards

• Bachelor's degree in Engineering or a related technical field
• Minimum of 5 years of experience in maintenance management
• Strong knowledge of maintenance principles and practices
• Excellent organizational and time management skills
• Strong problem-solving and decision-making abilities
• Ability to work well independently and as part of a team
• Excellent communication and interpersonal skills

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine is seeking a highly skilled and motivated Maritime Vessel Efficiency Manager to join our client's team. As the Maritime Vessel Efficiency Manager, you will be responsible for ensuring the optimal performance of our fleet by implementing efficient operational practices and identifying opportunities for improvement.

Key Responsibilities:

• Analyze vessel performance data and identify areas for improvement
• Develop and implement strategies to enhance vessel efficiency and reduce fuel consumption
• Collaborate with the technical team to optimize vessel maintenance and repair schedules
• Monitor and assess the performance of vessel systems and equipment
• Stay up-to-date with maritime regulations and industry best practices related to efficiency and sustainability
• Provide recommendations for fleet optimization and fuel-saving initiatives
• Conduct regular training and workshops for vessel crews on efficiency best practices

Job requirements:

• Bachelor's degree in Maritime Studies or related field
• Minimum of 5 years of experience in maritime operations, with a focus on vessel efficiency
• Strong analytical and problem-solving skills
• Knowledge of maritime regulations and industry standards
• Excellent communication and collaboration skills
• Proven ability to implement and drive efficiency initiatives
• Experience with data analysis and performance monitoring tools
• Ability to work independently and manage multiple projects simultaneously

Chan Chee Meng
EA 07C3069
R1110620

Job Description

Responsibilities:

• Handle checking-in and checking-out of guests.
• Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
• Supervise, monitor and evaluate the service standards provided by the Guest Services team
• Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.
• Attend to guests’ needs and enquiries.

Requirements:

• Candidate with at least a Diploma or equivalent qualifications.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably supervisory experience in Customer Service or equivalent
• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Perform 2-rotating shifts and able to work on weekends and public holidays
• Candidates with servicing experience are also welcomed to apply.
• Uniform and Staff duty meal will be provided

Company Description

O2Work is a co-working space operator in Singapore that focuses on eco-friendliness, wellbeing, and sustainability to help members work in a healthy physical and mental environment. We provide our members different suites, workstations, conference rooms, event venues, and other working facilities.

Role Description

The Community Associate/Manager is an on-site, full-time role located in Singapore with a focus on providing excellent customer service to our members. This role includes greeting members and guests with a smile, answering questions about the facilities and services, giving tours of the space, and facilitating events to help members collaborate and feel part of the community.

Qualifications

• Excellent verbal and written communication skills in English (other language skills are a plus)
• Strong organizational and time-management skills
• A friendly, outgoing, and customer-focused personality
• A desire to sell our suites & products to clients
• Ability to multitask and prioritize deadlines
• Proficient in Microsoft Office
• Poly degree or higher in Business Administration or related field
• Over 2 yrs previous customer service, sales or hospitality experience

Role:Project Manager

Location:MBFC

JD:

1. Pure project manager role, experience in Treasury and Markets, Equity space will be better.

2. Dual role of project management and also a bit of test manager , more good & experienced with communications and stakeholder handling.

Role:

•Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget

•Prepare and track project budget

•Prepare and track detail project plan/activities

•Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings

•Engage senior stakeholders to discuss and address project issues and risks

•Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout

•Drive and manage project end to end delivery including requirement, design, testing, deployment

•Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline

•Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experience

•More than 7-8 years of experience in the direct management of IT application projects and possess sound banking product knowledge

•Able to work with external vendors and across diversified teams

•Process-driven and strong advocate of reporting

•Good verbal and written communication skills

Exciting news! We are on a growing journey and building a stellar team!

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with an unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

The HR Manager will manage HR policies, programs, and initiatives, foster a positive work culture, and ensure compliance with employment laws and regulations.

You will also -

- Understand company business goals and manage all aspects of people in the company to help with our business expansion in and out of Singapore.

- Develop and administer region-specific human resources policies and procedures and ensure consistency with corporate policies, procedures, practices, and programs.

- Ensure compliance with all applicable laws and regulations related to HR and employment practices.

- Manage corporate communication. Ensure that the company's strategic direction and business goals are clearly communicated throughout the company and identify gaps and fix them promptly.

- Partner with senior management to identify and address HR needs and priorities to support business objectives.

- Manage employee learning and development programs and help employees upgrade their skill sets. Develop succession planning for the key roles.

- Develop and execute strategic workforce plans geared toward fueling business Growth.

- Provide overarching HR strategic advice, support, and counsel to businesses. Identify key capabilities aligned with business goals and conduct a gap analysis.

- Manage payroll and strategically plan compensation and benefits to retain talents.

- Manage recruitment and selection process and hire the right people for different teams in different countries within tight timelines.

- Manage on-boarding and off-boarding processes.

- Develop talent management process and succession planning and cater to the needs of employees and the business

- Other ad-hoc duties as assigned by superior.

We would want to speak with you if you are/have –

• A start-up/growth scale-up mindset, flexible, and open to adapt to changing requirements when needed; roll-up-your-sleeves mindset
• A Bachelor’s degree, Master’s, or MBA a plus
• Proven experience as an HR Manager or similar role, with 5 years of relevant HR experience.
• Strong knowledge of HR best practices, employment laws in Singapore and Malaysia (other countries a plus), and regulations.
• Acute business acumen, strong leadership, planning, and interpersonal skills

One of the most exciting restaurants in Singapore, Vatos Urban Tacos, is looking for vibrant and enthusiastic staff to join our team. We are currently looking to hire an experience front-of-house manager or assistant manager.

Duties will include:

a. Coordinate all areas of service in the “front of the house,” which includes both the floor and the bar.

b. Managing floor and bar staff and providing them with feedback.

c. Training of new servers and bartenders.

d. Assist Owner in formulating work schedules for floor and bar staff.

e. Assist Owner with operational paperwork.

f. Maintain good customer service and relations.

g. Maintain proper inventories for the floor and the bar.

h. Order supplies for floor and bar.

i. Maintain high standards of quality control, hygiene, and health and safety.

j. Support Owner in analyzing and planning restaurant sales levels and profitability.

k. Suport Marketing manager and Owner with social media and marketing initiatives.

l. Communicate with clients regarding private event and catering requests.

At least two years of restaurant supervisor or management experience is desirable.

Compensation:

Monthly salary is $3000 - $5500 per month depending on experience.