Job Title

Customer Care Officer (Basic salary + Incentive + Comm)

Occupation

CUSTOMER CARE OFFICER

Job Description & Requirements

novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.

Customer Care Officer

Responsibilities:

• To deliver consistent customer experiences across multiple touch points
• Initiate ways to improve customers' experience
• Handle customers’ service repair requests, enquiries & feedback
• Handle sales enquiries (+ commission)
• Handle administrative matters pertaining to the department and any other duties or projects as assigned from time to time

Requirements:

• Min Diploma Level
• Min 1 year in customer service experience
• Possess excellent communication and interpersonal skills
• Good disposition with excellent service aptitude
• Good knowledge in MS Office applications
• Able to work independently or in a team environment
• Able to multi-task and work under minimum supervision

Working Location - North

Working hrs / day - 8.45am to 6.00pm (Mon - Fri), 8.45am to 1.00pm (first sat of the month)

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Develop a marketing communications plan including strategy, goals, budget and tactics
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media
• Coordinate all public relations activities
• Direct social media team to engage audiences across traditional and new media
• Leverage existing media relationships and cultivate new contacts within business and industry media
• Manage media inquiries and interview requests
• Create content for press releases, byline articles and keynote presentations
• Monitor, analyze and communicate PR results on a quarterly basis
• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
• Build relationships with thought leaders to grow industry awareness
• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Established since 1973, we are a reputable Tax practice in Singapore. Our professionals provide a full range of services to individual and corporate clients, whichinclude Tax Compliance, Advisory & Planning.

Our list of international and local clients come from a wide range of industries, some of which include, manufacturing, F&B, communications, natural resources, public bodies & government, not-for-profit organizations, professional & consumer services and international trade.

We seek dynamic individuals who are passionate, motivated and technically competent to join our team of professionals

Requirements:

• Candidates must possess a recognized university degree and/or a professional accounting qualification, with at least 6 to 10 years of relevant tax experience, preferably with a public accounting firm.
• An extensive and in depth understanding of business and technical issues, and the ability to transform these into value-added solutions for clients.
• Strong analytical, interpersonal and communication skills, and a positive work attitude

To apply, please submit a comprehensive resume, stating your last drawn and expected remuneration, to the following email address:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Panasonic Information Systems Company Asia Pacific (PISCAP) is an IT solutions partner which provides IT Professional Services to 63 Panasonic Group companies in APAC Region, comprising of 7 Main Business Lines. PISCAP is an integral part of Panasonic Transformation journey. It is responsible for IT Leadership, Portfolio Management, Solutions Delivery and IT Operations with its Centre of Excellence in Singapore, Malaysia, Thailand, and Vietnam. By leveraging on Panasonic’s merit of scale, PISCAP innovates and generate sustained value to the APAC business group.

About the Role

Program Management and Integration is a key capability in PISC organization, providing cross-functional management of business transformation initiatives with broad, diverse work streams and multiple projects. The Project Manager will operate as the program management lead partnering cross functionally to manage across all work streams, sub-projects and functions.

Role & Responsibilities

• Works regionally and cross functionally to facilitate and drive the timely global roll out of our integrated SAP platform, Salesforce and related interfaces.
• Creates and oversees the integrated program plans and will be responsible to deliver their program on time, on-budget, with specified scope across all functional areas, including integrated program plan (master timeline), project charter, resource plan, budget, status reporting and governance.
• Accountable to the Executive Steering Committee and ensures the necessary process, structure, resources, and governance is in place to deliver successful results.
• Partners cross-functionally to align technical solutions with business needs and enhance connectivity of business units, regions, functional areas and IT solutions/systems.
• Drives accountability and owns the Program Management deliverables including creating the optimal program structure, program kick off, building a high performing team, facilitating workshops, and program budget.
• Facilitates program key meetings. Leads on presenting updates to steering and executive committee.
• Establishes team agreements/ground rules at program start and drives collaboration and communication across teams and stakeholders to deliver optimal results.
• Facilitates conflict resolution and jumpstarts stalled deliverables by identifying and removing barriers and driving issues to timely resolution.
• Ensures Program Sponsors and stakeholders are regularly engaged for input/consultation communicating any emerging risks and corresponding mitigation plans. Provides transparent and timely reporting to all stakeholders.
• Advises and coaches stakeholders, direct reports, team members, and other project managers in excelling at their role and ensures program priorities are clear.
• Evaluates and assesses project/program post implementation and presents key findings/lessons learned to executive leadership. Communicates learnings that can be reapplied across PISC.

Desired Qualifications, Skills & Experience

• At least 10 years’ project management for full life cycle of business transformation projects by leveraging Salesforce platform.
• Minimum 2 years Program Management / PMO experience with responsibility for delivering large, complex cross-functional initiatives and managing teams. Regional experience highly preferred.
• Has served as a Program/Project Management leader on multiple enterprise programs and has experience in creating program and PMO structures.
• Strong understanding in Project Management Methodologies. Project Management Professionals (PMP) certification is preferred.
• Understanding in IT Service Management is desirable. ITIL certification is preferred but not required.
• Experience in implementing SAP or Salesforce in global/regional organizations highly preferred.
• Good understanding of sales, manufacturing and/or finance end-to-end processes.
• Industry knowledge: preferably discrete or repetitive manufacturing industry. Other non-finance industries like energy, electrical/electronics, automotive, telecommunications are equally welcome.
• Ability to manage complexity; distil complex information and processes into simple views and communications.
• Excellent in delivering presentation to project stakeholders and management team.
• Understanding in API technologies (REST, SOAP, GraphQL) and experience in designing/implementing API systems is desirable.
• Familiarity with industry-standard integration platforms and tools (e.g. MuleSoft, Dell Boomi, Apache Camel) is desirable.
• Excellent skills in Excel, Project and PowerPoint in crafting and delivering management messages.
• Ability to work with minimum guidance & directions.
• Understanding and experience with agile methodologies
• Language proficiency: English, Mandarin (preferred but not mandatory).

Responsibilities:

• Overall project planning, control, and monitoring of the project’s operations
• Lead the project team for the implementation and execution of works according to planned schedule
• Schedule and execute the delivery of projects within time, budget, and Client’s expectations
• Detailed and meticulous in site planning/coordination to minimize errors in the process of completing the project
• Ensure efficient use of manpower, equipment, material, and resources on site
• Ensure a high level of site safety and housekeeping
• Ensure that works are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements
• Involved in discussions on contractual matters and with Sub-Contractors, Consultants & Clients
• Coordinate internal resources and third parties/vendors, ie. Consultants and Sub-Contractors/Suppliers for the flawless execution of all projects
• Manage sub-contractors to ensure timely delivery and good quality of work
• Conduct regular site safety meetings and to implement safe site working conditions and environmental control measures
• Negotiate subcontractor deductions for project non-compliance and breaches
• Conduct internal meetings for assigned projects and subsequently, monitor such follow-up meetings

Requirements:

• Degree in Civil Engineering or its equivalent recognized by PE Board
• Possess CSC PM
• Possess Managing Work at Height
• Minimum 5 years of relevant experience in the construction industry, preferably experience in public and private residential, government, commercial, and building projects
• Excellent project management skills
• Possess good leadership and organizing abilities
• Only Singaporean need apply

Job Responsibilities:

• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help system.
• Operating smaller budget projects.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support across software, hardware and integrations
• Learn the Workplace product and our support tools
• Investigate technical issues and bugs which customers send us via cases
• Answer customers and create the right reproductions and tasks for engineering to fix problem
• Other associated customer support work

Skills:

• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Basic knowledge of computer software, such as Javascript, HTML, JSON, RestAPIs, etc.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of computer hardware and software.
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• PMI or PMP certification preferred.

Job Role

ADC has since regained its pace for service users and customers. A leader who is responsible and possesses good interpersonal and communication skills, the Manager oversees all operations in ADC. He needs to be proactive in looking out for different assistive devices for our Visually Impaired (VI) clients. Willing to share good knowledge and training on the devices that ADC offers.

Job Descriptions

• Oversee and manage the operation of ADC;
• AT Development – track development in the AT domain through various channels including online sources, conferences, networking sessions, etc and support partners in joint AT related projects/initiatives;
• Leverage online channels to raise awareness about AT & ADC;
• To resolve any technical issues/ problems face by clients including repair & maintenance;
• Engage visitors and provide advisory on assistive technology adoption on a periodic basis;
• In charge of shipments and keeping track of low vision devices sent oversea for repair;
• Do budgeting and month end sales report;
• Helps to cover sales report, attend to client enquiries and demo of products;
• Support overall ADC daily operations which include attending to walk-in clients, making appointment for clients/random outstation for checking client’s devices and also demonstrate to clients on usage of devices;
• Knowledge on the work scope of both ADC Coordinator and Technical staff so as to cover their duties during their absence;
• Support events organized by SAVH or our partners; and
• Other duties as and when assigned by Executive Director

Requirements and skills

• Degree/Diploma in info-comm technology, mechanical/electrical engineering background with years of experience preferred.
• Demonstrated experience in market analysis, good presentation & writing skills, content generation, the ability to articulate ideas clearly and project management.
• Ability to work under tight deadlines, adaptable to changing circumstances and resourceful in problem solving.
• Strong interpersonal skills with a pleasant disposition
• Team player, while working independently on individual responsibilities with minimum supervision.
• Prior experience in social sector would be an advantage.

Interested applicants, please send full resume with current and salary expectation to: [email protected] with the Subject title: Assistive Device Centre (ADC) Manager

We regret that only selected candidates will be informed.

Company Description:

prettyFIT is a well-known Singaporean ladies footwear brand with a strong reputation for creating stylish and comfortable shoes for women. We are looking for a Marketing Manager to join our team and oversee the brand's positioning and development.

Job Description:

You will be required to develop and execute marketing strategies that align with the brand's image and marketing objectives. Additionally, you will be responsible for identifying opportunities for growth and developing marketing campaigns to increase brand awareness and sales.

Responsibilities:

· Develop and implement marketing strategies to achieve brand objectives.

· Oversee the brand's positioning and development, ensuring that it aligns with the brand's image and values.

· Develop and manage marketing campaigns, including digital and social media marketing, advertising, and promotions.

· Conduct market research and analyse consumer trends to identify opportunities for growth.

· Develop and maintain relationships with key stakeholders, including KOLs and media outlets.

· Work with the creative team to develop marketing collaterals, videos and social content.

· Collaborate with the sales team to develop sales strategies and promotions.

· Monitor and analyse the performance of marketing campaigns and use analytics tools to identify areas for improvement.

· Stay up-to-date with the latest marketing trends and best practices.

Requirements:

· Bachelor's degree in Marketing, Communications, or a related field.

· At least 3 years of experience in marketing, with a focus on brand positioning and development in a retail environment

· Strong knowledge of digital and social media marketing platforms.

· Excellent communication and interpersonal skills.

· Strong project management and organizational skills.

· Ability to work independently, multitask, and meet tight deadlines.

· A strong attention to detail and problem-solving skills.

· Experience in the fashion or footwear industry is a plus.

If you are a creative, innovative, and motivated marketing professional looking to join a dynamic and growing brand, we would love to hear from you! At prettyFIT, we believe in creating a positive and supportive work environment that encourages growth and development. We offer competitive remuneration and benefits packages, as well as opportunities for career advancement.

To apply, please submit your resume and cover letter to our recruitment team: [email protected]

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Corporate Secretarial Manager
(Singapore – Novena)

Responsibilities:

• Independent and pro-active provision and management of company secretarial services to a portfolio of local and international clients across a diverse range of industries.
• Handling compliance matters.
• Liaising with clients, authorities, colleagues from various departments and banks.

Requirements:

• A Member of Chartered Secretaries Institute of Singapore (CSIS) or ICSA.
• Corporate secretarial experience in full spectrum of corporate secretarial services.
• Able to train and lead a team of professional staff.
• Excellent command of English (oral and written).
• Meticulous, deadline-driven and adaptive.
• Able to multi-task and work in fast paced environment. Team player with a positive working attitude, Good communication and interpersonal skills.

Interested candidates are invited to email a detailed copy of their resume (including current & expected salaries) to;

[email protected]

(All application will be in strict confidence. We regret that only shortlisted candidates will be notified)

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life

Client Relationship Management:

• Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief
• Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded
• Proactively manage client expectations and navigate through any changes or challenges efficiently

Project Planning & Execution:

• Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation
• Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum
• Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project

Procurement & Tendering:

• Identify and recommend qualified consultants to join the project team through a defined RFP process.
• Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
• Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

Construction & Handover:

• Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment
• Meticulously document meeting minutes for future reference and action tracking
• Effectively manage client change requests, translating them into clear instructions for the project team
• Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns
• Manage testing and commissioning procedures for project readiness
• Coordinate final inspections with landlord, consultants and contractors to ensure project compliance
• Prepare punchlists and diligently follow up with contractors to rectify deficiencies
• Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions
• Oversee reinstatement and move management activities, ensuring a smooth transition to project completion

We are looking for

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered
• Proven track record of successfully delivering complex design projects on time and within budget
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats
• Strong organizational and time management abilities
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus
• Experience with design procurement and tendering processes
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability

This is a 6-month contract based in Singapore.

Responsibilities:

- Developing regional activation plan against revenue priorities. Successful delivery of activation plans and sales strategies to our vendor teams

- In -quarter enablement of agents/TLs and optimisation of program go to market

- Performance management of program KPI’s, to meet and exceed revenue, operational and solution metrics

- Build a deep understanding of advertiser challenges and opportunities. Generate actionable insights for the internal teams.

- Active communication and collaboration with the internal teams for execution and influencing program outcomes

Minimum Qualifications:

- 5+ years’ experience working with sales, digital marketing, consultancy, advertising

- Experience with end to end execution and driving wide cross functional collaboration

- Analytical thinker with experience working with data concepts and principles

- Critical-thinking and problem-solving experience

- Experience with Outsourced Sales or experience working & building relationships with outsourced vendors/third parties sales, or with Small and Medium Businesses, external sales and marketing partners, or Advertising Agencies

UEN: 199700895N

Responsibilities:

• Oversee and lead the whole warehouse operations and in charge of day-to-day inventory and distribution management.
• Ensure all incoming and outgoing shipments are complete timely.
• Plan and organize to meet delivery order.
• Supervise organizing, arranging, and rearranging of items in an orderly manner in a warehouse to achieve optimized usage of warehouse space.
• Produce regular reports and statistics of operation on a daily, weekly, and monthly basis.
• Train the workforce and supervisors and seek continuous improvement.
• Ensure general housekeeping and safety / equipment in the warehouse are to up to Performance standard.
• Other ad-hoc duties assigned by management.

Requirements:

• Relevant supervising working experience in warehouse.
• Minimum Diploma in Logistics and Supply Chain or equivalent
• Proven ability: to monitor, lead & train a team to carry out their daily work duties accordingly.
• A positive mindset to continuously strive & achieve high performance standard for the Warehouse.
• Hands-on commitment to getting the job done.
• Excellent communication and interpersonal skills
• Able to operate a Reach truck will be an advantage.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques
• Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency
• Interviewing potential employees to determine whether they have the right qualifications and experience for the job
• Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force
• Overseeing the financial operations of the nightclub to ensure compliance with industry standards
• Determining the number of employees needed to run the business efficiently and effectively
• Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators
• Overseeing the hiring process for new employees to ensure that they meet all requirements
• Discussing any concerns patrons might have with security staff and resolving issues if possible

ROLES & RESPONSIBILITIES

• Supervise day-to-day operating process and maintain daily operation.
• Monitor and maintain process quality according to company standards.
• Ensure that the workplace is properly maintained and clean.
• Maintain a positive and professional approach with customers.
• Resolving of conflicts in a professional way.

REQUIREMENTS

• Minimum 3 years relevant experience
• Good team management skill
• Strong analytical, problem-solving & decision-making skills
• Must hardworking and responsibility.

The Product Performance Management Lead Specialist/ "Wholesale Lending Credit Risk (WLCR) Product Manager (Liquidity Management Services)” is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. The candidate will be responsible to work with the Global Liquidity Management, Payments and Receivables Product, Cluster and Country teams to drive the strategic implementation of the WLCR program and streamline the use of credit and liquidity in TTS for the purpose of clearing payments.

Responsibilities:

• Analyze the current state process, infrastructure and policies to articulate improvement areas with the objective of streamlining credit and liquidity usage within the global WLCR framework.
• Create a best in class, global model for credit and balance consumption for payment processing.
• Identify data, process, regulatory and policy differences and create a plan to remediate the identified differences.
• Act as the subject matter expert on credit lines and balance usage by clients, articulate a vision and plan aligned with WLCR strategy to create the best-in-class client experience operating across Liquidity Management and Payments.
• Deliver on Regulatory Business Critical Milestone (RBCM) commitments to transform credit and balance usage process, infrastructure and reporting in Asia.
• Integrate WLCR offerings seamlessly with prevalent and emerging payment methods as well as liquidity management practices such as liquidity sharing.
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7 to 10 years of experience with Banks.
• Good understanding of Credit Risk and Liquidity Management Systems within BFSI.
• Level of expertise and demonstrated experience in Product Management and/or Product Development discipline.
• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions.
• Ability to make complex judgments and provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions.
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.
• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
• Experience with and confidence in delivering presentations to clients and senior managers.

Education:

• Bachelor’s/University degree, Master’s degree is “Good To Have”

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Manager, Business IT Solutions (M/F/D)

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high value international traveller and the mission of the organisation is “to contribute to the long-term profitability of its members beyond their individual capabilities.” The Star Alliance office in Singapore, coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

In your capacity as Manager, Business IT Solutions, you will report to the Senior Director, Delivery Excellence, in the Digital and Technology business unit, which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, IT Delivery, IT Operations, IT Security, and Project Management.

You will work primarily (but not exclusively) with the Airport Experience team who are part of the Customer Experience business unit. This team of product owners develop and apply digital and self-service technologies to offer customers efficient and seamless travel services. The team’s, focus is to improve the passengers’ experience at airport touchpoints, manages transfer baggage handling and provides connection services to customers transferring between different Star Alliance member airlines.

Your role will be to work closely with the Star Alliance product owner to develop and manage implementation of Star Alliance digital solutions across airline, airports and external ecosystems. You will also assume technical ownership of certain Star Alliance applications. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.

Job Summary

• Develop and manage Star Alliance digital solutions across airlines, airports and external ecosystem, including solution architecture, coordinating development efforts between different development teams, user acceptance tests, and go-live
• Organise project meetings, monitor and manage project schedules
• Coordinate with all stakeholders for execution of projects, to include requirements gathering as well as translating business requirements to functional requirements and ensuring technical feasibility
• Review vendors’ solution proposal and SOWs to ensure business and functional requirements are met and addressed
• Define product strategies, recommend new product features and provide continuous improvements to existing products
• Refine the product backlog including new features, enablers and technical debt
• Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance
• Coordinate and manage architectural decisions with all relevant stakeholders
• Lead the technical aspects in the solution design phase
• Ensure delivered products provide functionality as designed
• Stakeholder management includes ensuring timely and accurate communication to address all enquiries

Your Profile

• Completed studies in Computer Science or related field
• Experience managing or coordinating development teams e.g. Team Lead, Tech Lead or Scrum Master
• Experience/familiarity with face recognition technology or biometrics
• Experience with technical integrations e.g. API, MQ, ETL etc.
• Experience with Airline IT ecosystem is preferred, for example PSS, DCS, eCommerce, etc., understanding of new technology and standards such as NDC, Offer & Order, etc.
• Experienced presenter/trainer in larger workshop environments, ability to prepare effective PowerPoint presentations
• Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders
• Able to lead large workshops as well as facilitate technical discussions
• Takes initiative and self-motivated, works cohesively in a team
• Highly organised and possess the ability to manage multiple projects or tasks concurrently
• Willingness to travel
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Unlimited contract
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our member airlines.

If you believe you are the perfect candidate then give us the opportunity to get to know you and submit the send an email to [email protected]. Please email your CV along with a cover letter summarizing your experience.

Job Description:

• Provide first level customer support and services on how to use the e-commerce platform

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Maintain accuracy and effectiveness of customer care knowledge base and business process document

• Provide training to the new customers if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1 year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-paced environment

• Knowledge and experiences in e-Commerce would be advantageous

We are sincerely recruiting a beauty manager to

handle the daily routine of the business.

Job scope and responsibilities :

- Responsible for staff training and development

- Motivate beauticians to achieve their goals and meet sales targets consistently

- Build customer relationship to develop potential customers into long term customers.

- Handle customers feedbacks and complaints to ensure a high service quality and customer satisfaction

- Provide services to customers who purchases the products such as facial wash , slimming, eyebrow trimming, manicure (including designing and extension)

- Recommend, promote and identify suitable products/services to visitors according to their needs and demand.

- Evaluate beautician’s performance to provide feedbacks.

Job Requirements:

- At least 3 years relevant management experience in Beauty industry.

- Candidate must be fluent in both English and Mandarin.

- Willing to work overtime when necessary

- Minimum diploma qualification

- Excellent communication and interpersonal skills

- Skills required: sales, team management, customer service and all relevant skills such as

- facial wash

- pedicure

- nail art design

- eyebrow embroidery

- Candidate who has a beauty certificate will be an advantage.

Only the short listed candidates will be notified.

As a Senior Operations Manager, you will be responsible for overseeing company operations and employee productivity to achieve organisational objectives, including implementation of organisation-wide goal setting, strategic planning, and performance management.

You will manage teams that consist of Production, Inventory and Fulfillment to ensure that our products or services meet quality standards and customer expectations.

You will collaborate cross-functionally within the business and engage in various projects, aimed at enhancing the organisation's capabilities and performance.

You will also establish and implement quantitative and qualitative metrics and operating procedures to evaluate the company's efficiency and effectiveness.

In addition, you will manage the operational budget, identifying cost-saving opportunities and implementing measures to reduce costs while maintaining operational efficiency.

What will the Right Person look like?

• Degree in Business or related field, with at least 8 years of proven experience in operations related roles
• Excellent leadership and people skills
• Proficiency in Microsoft Office suite and other operational software
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet identify and address operational challenges
• Strategic thinker with the ability to develop and implement operational strategies that drive business growth
• Excellent communication skills, with ability to collaborate effectively with internal and external stakeholders
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders

The duties of a store assistant manager

Managing inventory by monitoring the amount of stock available for sale and placing orders in advance to replenish low stock levels and avoid being out of stock.

Planning budgets.

Handling customer queries and complaints.

Recruiting, training, and supervising staff.

Preparing store displays and promotional material.

Ensuring health and safety compliance.

Managing the store’s financial performance and coordinating and directing all store activities

Job Requirements

2 years relevant experience, preferably in a Supervisory role

Team player but also able to work independently

Customer-oriented with a pleasant disposition

Able to multi-task and thrive in a fast-paced environment

Able to work on rotating shifts, weekends, and public holidays