Competitive Compensation and Benefit Package

Group Hospitalization, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

A supportive collaborative team

Job Description:

Verifying warranty and service contract coverage using in house system

Order & issue PO to supplier for spare parts require for repair and servicing per requisition from servicing team/mechanics

Liaise with internal and external parties for processing of ordering spare part

Provide quotations to vehicle owner for service/repair jobs

Expedite parts arrival, verify PO & invoice from supplier prior handling to servicing team

Tracking servicing and repair job

Attend to walk in client enquiry

Attend to phone calls and customers enquiries

Attend in customer bookings and explain the terms of service/rental or lease agreements

Liaise with administrative staff on the completion of all papers works with the customers and payment collection

Maintain proper record of documents and correspondence

Ensure the servicing of all rental car are timely

Monitoring the entire process repair for customer vehicle under service/repair/claim

Negotiate and close deal, and handle complaints or objections

Handle stock of brand-new vehicles such as take photo and arrange/send for inspection

Handle customer requests on a timely manner and collect all necessary information and documentation

Build and maintain strategic relationship with existing clients and partners with the aim of increasing sales

Ensuring client requirements are addressed to their satisfaction

Issue invoice for service and repair vehicle

Preparing paper works for all rental agreement and sales/purchase agreement

Providing quotation for potential long-term leasing client

To drop of car on and off timely around in workshop

Complete any ad-hoc task given

Working Hours:

Monday to Friday- 0845am-0545pm

Saturdays- 0845am-1600pm

No overtime work

Job Requirements:

Enjoy interacting and helping clients

Be able to effectively communicate with clients

Motivated and driven personality

Able to multi task

Class 3 Driving licence

Job Benefits:

Daily lunch provided

Annual leave

Dental Benefits

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Candidates without any experience are welcomed! On-job training will be provided once onboard.

Work Location: Dhoby Ghaut

Working Hours: 5 days work week (2 off days on weekdays)

• Monday : Rest Day
• Tuesday : Rest Day
• Wednesday to Friday : 1:00pm to 9:30pm
• Saturday and Sunday : 8:30am to 6:30pm

Key Responsibilities:

• Provide information and processing paperwork related to student enrollment and admissions
• In-charge of school fee collection and issue invoice
• Answer general inquiries from students or parents about the centre
• Handle administrative / operational tasks of the school
• Other ad-hoc admin duties

Requirements:

• Able to work in the evenings and weekends
• Bilingual in Mandarin to liaise with Mandarin speaking parents and children
• Must be comfortable taking care of the children when needed

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Description

- Handles "Shopee" parcels

- Scan and distribute the parcels to customers.

- Ensure accurately

Working days:

3/4days per week

12hours shift (Morning and Night) 9am to 9pm, 9pm to 9am

Position:

1 pax for - Morning shift

2 pax for - Night shift

Candidates without any experience are welcomed! On-job training will be provided once onboard.

Work Location: Dhoby Ghaut / Woodlands / Tampines

Working Hours: 5 days work week (2 off days on weekdays)

• Monday : Rest Day
• Tuesday : Rest Day
• Wednesday to Friday : 1:00pm to 9:30pm
• Saturday and Sunday : 8:30am to 6:30pm

Key Responsibilities:

• Provide information and processing paperwork related to student enrollment and admissions
• In-charge of school fee collection and issue invoice
• Answer general inquiries from students or parents about the centre
• Handle administrative / operational tasks of the school
• Other ad-hoc admin duties

Requirements:

• Able to work in the evenings and weekends
• Bilingual in Mandarin to liaise with Mandarin speaking parents and children
• Comfortable taking care of the children

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors’ jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Pre-requisites

• Diploma in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Job Description:

• Lead a team of technicians for aircon facilities related activities.

• Advise and lead the technical investigations for rectification works.

• Liaise with contractors for rectification works or ad-hoc jobs.

• Investigate, analyse and determine the root cause for breakdowns and faults.

• Prepare technical reports on breakdowns and proposals.

• Carry out any ad-hoc project, assignment, maintenance or repair work assigned.

• Ensure complete documentation of procedures and maintenance works.

• Any other ad-hoc work as assigned from time to time.

Responsibilities - ACMV:

• Ensure all works are carried out safely and/or in accordance with safety procedures

• Provide technical advice and assistance to field technicians on all maintenance functions

• Any other tasks, when required by the immediate superior

Requirements:

• Experience in both ACMV and Chillers - 3 Years

• Experience in Air-con repair and maintenance or in HVAC industries is a plus, but not necessary

• Background in Refrigeration/Mechanical/Electrical Engineering is a plus

• Understanding of principles of air conditioning, refrigeration and heating

• Ability to work after hours, over weekends and on public holidays with short notice

• Has a good safety mindset and displays good WSH behaviour

• A good team player and displays positive attitude towards works and has an open mind towards opinion.

Job Description

• Car washing and cleaning including washing tryres
• Touch up finishes to remove scratches
• Keeping service area clean.
• Vacuum interior of car seats, mats.
• Maintain general cleanliness.
• Other duties assigned by superior.

Job Requirements

• Honest and hardworking
• Positive work attitude
• Able to start work immediately

Job Info

• In door workshop washing
• Working hours 8:30 - 16:00pm
• Saturday 8:30 - 12:30pm

Work Hours

Monday to Friday

9.30am to 6.30pm

1 hour lunch break

Saturday

12pm to 4pm

Job Description and Requirements

• Set out marketing plans and implementation action plans on the company's range of products with primary objective of retaining existing clients and penetrating new corporate relationships.
• Increasing market share and maximising profitability within framework of the company's overall strategic plan.
• Execute, Implement marketing plans and strategies.
• Coordinate properties viewing arrangement with current tenants and potential clients and showcase property features to potential clients.
• Prepares sales documents (quotation, service agreement and invoice) to be vetted by HOD before forwarding to clients. To follow up on timely payment from Client.
• Coordinate guests check in/0ut process with other relevant departments.
• Handles clients complaint and feedback. Target to resolve issues raised, with consultation with superior in order to maintain exceptional customer service and customer satisfaction
• Builds and maintains strong relationships with corporate or individual clients, travel agencies, an other key stakeholders to secure business partneship.
• Monitor market trends, other competitor activities.
• Update and monitor social medial platform and OTA/booking platforms. Digital marketing.
• Monitor and manages from inventory and prices to optimize occupancy and revenue
• Assists with operational exigencies and longer work hours may be required from time to time.
• Strong communication and interpersonal skills
• Proven track record in marketing sales
• Ability to multitask and prioritize tasks effectively
• Knowledge of market research and analysis techniques
• Proficency in CRM software and Microsoft Office suite.
• Must have knowledge of Little Hotelier
• Knowledge of Myob system and Xerox

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Responsibilities:

1. Responding to Inquiries

- Answering customer inquiries via phone, email, or chat promptly and professionally.

- Providing information about products, services, and company policies.

- Assisting customers with order placement, tracking, and cancellations.

- Providing updates on shipment status, and resolving shipping-related issues or concerns promptly.

2. Handling Complaints and Issues

- Addressing and resolving customer complaints or issues in a timely and effective manner.

- Escalating complex issues to supervisors or relevant departments for resolution.

- Offering solutions, refunds, or replacements as per company policies.

3. Providing Support and Assistance

- Assisting customers with technical problems or difficulties using products/services.

- Offering after-sales support, troubleshooting, and guidance.

- Providing guidance on product usage, maintenance, or installation.

4. Maintaining Customer Records

- Recording and updating customer information, interactions, and transactions in databases or

CRM systems.

- Keeping detailed and accurate records of customer inquiries and resolutions.

- Managing shipping documentation, including preparing bills of lading, certificates of origin and

other required paperwork. Ensuring compliance with international shipping regulations and trade

laws.

5. Coordinating Shipments

- Facilitating the arrangement of shipments, coordinating with carriers, freight forwarders, and

logistics companies to ensure timely and cost-effective transportation of goods.

6. Offering Professional Service

- Demonstrating professionalism, empathy, and patience in all interactions with customers.

- Upholding company values and maintaining a positive company image.

7. Collaborating with Other Departments

- Liaising with other departments to resolve complex customer issues or inquiries.

- Communicating customer feedback or recurring issues to relevant departments for improvement.

8. Continuous Learning and Improvement

- Staying updated on product knowledge, company policies, and industry trends.

- Participating in training sessions to improve customer service skills.

- Seeking feedback and actively working on self-improvement.

Requirements:

- Diploma in Business, Sales or Marketing, or a related field.

- Knowledge of logistics, automotive and industrial sectors, and marine industries.

- Excellent communicaton and interpersonal skills.

- Problem-solving abilities.

- Ability to work independently and as part of a team.

Responsibilities:
• Carry out maintenance servicing and repair of motor vehicles (including light commercial vehicles).
• Conduct diagnostic checks, troubleshooting, transmission and engine overhaul
• Perform quality checks and road tests on vehicles
• Liaise with Service Advisors on service/repairs-related matters
• Provide support to customer service and workshop
• Maintain facilities and equipment of the workshop
• Any other or ad-hoc assignments by the Workshop Manager

Requirements:
• Have minimum 2 years of relevant working experience in automotive industry
• Have working knowledge of mechanical, electrical and electronic components of various makes and models of vehicles
• Have working knowledge of vehicle diagnostic systems, tools and methods
• Bilingual in English and Mandarin to converse with Mandarin Customer

Benefits:

· Salary + Allowance + Fixed Monthly Bonus

· 14 days Annual Leave

· Dental & Medical Benefits

· 5 Days work week (M-F 9am – 6pm, alternative Sat 8am-2pm, based upon duty roster)

· West region work location

Job Description:

We are looking for a dedicated and detail-oriented Customer Service Associate to join our team. The ideal candidate will be responsible for handling a high volume of quotations and sales orders, managing customer enquiries, processing claims, and collaborating with various stakeholders to ensure smooth operations. This role requires excellent communication skills, a strong customer service mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Handle and process a large volume of quotations and sales orders within the stipulated target time, including verifying and rectifying part number errors on the orders. Respond to customer enquiries via phone, email, and web chat in a prompt, courteous, and professional manner. Process claims arising from shipment delays, defective items, wrong pricing, and other issues. Collaborate with internal and external stakeholders to resolve any issues related to customer orders, including requesting lead time changes from suppliers. Encourage customers to place orders online through the e-commerce store.

Qualifications:

· Minimum GCE “O” Level Qualification.

· At least 1 year of experience in order processing and handling customer enquiries.

· Positive work attitude, self-driven, independent, and a team player with a strong customer service mindset. Excellent communication and interpersonal skills.

· Detail-oriented with a strong focus on accuracy. Ability to multitask and work under pressure.

· Adaptable to a fast-paced working environment with a sense of urgency.

· Proficiency in Microsoft Office (Powerpoint, Excel, Word and Outlook)

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Conduct morning verification of jobs carried out for all Service Partners.
• Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
• Be available and standby for after office hours activation through phones or to sites.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Perform any other duties assigned by the superior.

Pre-requisites

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Proven experience working as a Site Supervisor
• Good communication and written skills

Benefits:

· $2,200 higher + Overtime + Variable Bonus

· 5.25 Days work week Mon-Fri 8am-5.30pm, alternative Sat 8am-12pm

· Macpherson work location

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, scheduling service appointments, and providing exceptional customer service. This role requires strong communication skills, a customer-oriented attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

Handle phone calls from customers, addressing their inquiries and concerns promptly and professionally. Make appointments for customers for servicing or repair, ensuring efficient scheduling and coordination. Assist service advisors with call matters, providing support and ensuring smooth operations. Perform active calling to customers to remind them of upcoming service due dates and propose scheduled appointments. Respond to incoming emails from customers, addressing customer requests for servicing appointments. Handle general administrative duties as required to support the team and maintain efficient operations.

Qualifications:

· N level qualification

· Minimum 1 year experience in a customer service role, preferably in a call centre or automotive environment.

· Strong customer-oriented attitude with a high level of service commitment.

· Excellent communication and interpersonal skills.

· Hardworking, outgoing, and enthusiastic personality.

· Comfortable with working overtime when necessary.

· Basic proficiency in MS Office and data entry skills.

Work Hours

Monday to Friday

9.30am to 6.30pm

Saturday

12pm to 4pm

Jobscope

1) Manage all customer complaints and resolve the issues promptly

2) Work closely with the Sales team and Operation to address the

complaints

3) Manage Operations schedule and tasks

4) Document all complaints for future evaluation.

5) Update OTAs pricing and bookings

6) Manage after-hours check-in and out enquiries.

7) Monitor and reply to reviews on OTAs and Google Reviews.

8) Work closely with check-in and out officer based on check-in

and check-out schedule.

9) Prepare sales documents such as Tenancy Agreement and Invoice

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life!

The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

Description
Regional Quality Manager (RQM) leads teams of Quality Program
Managers (QPMs) who are responsible for supporting and guiding their
respective sites and business partners to achieve business goals. RQM
demonstrates a fundamental understanding of contact center
operations, anticipate broader business needs, collaborate influentially
with cross-functional teams, and develop strategic goals and tactical
plans. RQM align resources to maintain a balance of customer, people,
and business focus; have a passion to develop future leaders; and drive
accountability to ensure success.

In this role, you will work with the business teams (in region and
worldwide) as well as collaborate with the Retail Customer Care
leadership. You will be leading a team to be responsible for helping
identify business trends and insights, building Quality strategy to
support business need and partnering with cross functional teams to
improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Minimum Qualifications
• Ability to work with and influence cross functional business
partners to build and achieve strategic quality objectives and
goals
• Proven track record to analyze data, accurately determine
root cause and implement actions that solve problems and
improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide
variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Role models inclusive leadership behaviors and embraces
their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse
perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and
commitment

Preferred Qualifications
• Solid understanding of quality principles and approaches
including but not limited to customer journey mapping, process
Improvement methodologies and data analysis
• Experience in the management of outsourced suppliers and
internal teams delivering customer-facing support
• Experience working as part of a virtual team that is
geographically dispersed

Education & Experience
Bachelors degree or equivalent experience

Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Principal Accountabilities:

Order Management: Oversee the end-to-end process of order management, including order entry, shipment coordination, delivery, and returns. Ensure adherence to established systems and processes to guarantee timely and accurate fulfillment.

Customer Interaction: Act as the primary point of contact for customers and internal/external stakeholders. Address and resolve any issues related to orders, planning, and logistics, ensuring high levels of customer satisfaction.

Coordination: Collaborate with transporters, the warehouse, and customers to coordinate shipments and manage delivery schedules. Ensure effective communication and resolution of any delivery or order-related challenges. Vendor Relations: Liaise with vendors to track order progress, address any issues, and ensure timely delivery. Monitor and manage vendor performance to meet service standards.

Additional Duties: Undertake any other responsibilities as assigned to support customer service excellence and operational efficiency.

Qualifications:

• Preferably Diploma in Logistics / Supply Chain, Engineering and Commerce. (Fresh graduate are welcome)

Benefits:

· Salary + Allowance + Fixed Monthly Bonus

· 14 days Annual Leave

· Dental & Medical Benefits

· 5 Days work week (M-F 9am – 6pm, alternative Sat 8am-2pm, based upon duty roster)

· West region work location

Job Description:

We are looking for a dedicated and detail-oriented Customer Service Associate to join our team. The ideal candidate will be responsible for handling a high volume of quotations and sales orders, managing customer enquiries, processing claims, and collaborating with various stakeholders to ensure smooth operations. This role requires excellent communication skills, a strong customer service mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Handle and process a large volume of quotations and sales orders within the stipulated target time, including verifying and rectifying part number errors on the orders. Respond to customer enquiries via phone, email, and web chat in a prompt, courteous, and professional manner. Process claims arising from shipment delays, defective items, wrong pricing, and other issues. Collaborate with internal and external stakeholders to resolve any issues related to customer orders, including requesting lead time changes from suppliers. Encourage customers to place orders online through the e-commerce store.

Qualifications:

· Minimum GCE “O” Level Qualification.

· At least 1 year of experience in order processing and handling customer enquiries.

· Positive work attitude, self-driven, independent, and a team player with a strong customer service mindset. Excellent communication and interpersonal skills.

· Detail-oriented with a strong focus on accuracy. Ability to multitask and work under pressure.

· Adaptable to a fast-paced working environment with a sense of urgency.

· Proficiency in Microsoft Office (Powerpoint, Excel, Word and Outlook)

Benefits

• Training provided
• Uniforms provided
• Join Bonus
• Staff meal
• Leave and medical rights
• Birthday reward
• Sales incentives
• Group insurance
• Referral incentives
• Training Courses
• Potential career advancement/development

Responsibilities

• Responsible for the smooth operation of the restaurant.
• Focus on maintaining the restaurant’s food and service quality according to brand standards.
• Prepare food in the kitchen
• Trained in handling, cooking and serving quality food to customers.
• Responsible for the smooth operation of the restaurant.
• Manage and handle customer feedback and inquiries.
• Assemble food, take orders, package food and serve food
• Promote food products to customers
• Pack food for delivery and takeaway

Additional Information

• Gross up till $3000 + Monthly Incentives + Variable Bonus
• 6 days work weeks including weekends (8am to 6pm), (11am to 10.30pm) –
• Depending on outlets opening and closing timings. Off days only on weekdays.
• Working location: Islandwide
• $600 Joining Bonus ($300 upon passing of probation & $300 upon completion of one year)

Benefits

• Training provided
• Uniforms provided
• Join Bonus
• Staff meal
• Leave and medical rights
• birthday reward
• sales incentives
• group insurance
• Referral incentives
• Training Courses
• Potential career advancement/development

Responsibilities

• Responsible for the smooth operation of the restaurant.
• Focus on maintaining the restaurant’s food and service quality according to brand standards.
• Prepare food in the kitchen
• Trained in handling, cooking and serving quality food to customers.
• Responsible for the smooth operation of the restaurant.
• Manage and handle customer feedback and inquiries.
• Assemble food, take orders, package food and serve food
• Promote food products to customers
• Pack food for delivery and takeaway

Additional Information

• Gross up till $3000 + Monthly Incentives + Variable Bonus
• 6 days work week including weekends (8am to 6pm), (11am to 10.30pm) –
• Depending on outlets opening and closing timings. Off days only on weekdays.
• Working location: Islandwide
• $600 Joining Bonus ($300 upon passing of probation & $300 upon completion of one year)

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment