• Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
• Prepare and submit quotations to customer promptly.
• Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
• Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
• Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Work according to the established guidelines and procedures to maintain consistent quality work.

Liaise with customers/carriers and agents for import & export shipments

Work out quotations for customers

Import & Export permit declaration and custom clearance

Prepare documentation and summary for customers' daily shipments

Issue invoice and costing

Assist in ad-hoc duties assigned from time to time

Requirements : -

Customer oriented with good interpersonal skills

Good written and oral communication skills

Able to work independently

Familiar with air/sea Import and Export across trade shipment will be added advantage

Preferably 1 year relevant experience

Fresh graduates are welcomed

Job Summary

As a Service Management Process Deployment SME, you will be responsible for customizing ServiceNow applications and modules to meet business needs, designing and implementing IT service management processes in alignment with ITIL best practices, and developing integration solutions between ServiceNow and other enterprise systems to ensure seamless data exchange and process automation. You will collaborate closely with business units, IT teams, and external vendors to gather requirements and design effective solutions, facilitating communication and collaboration among all stakeholders.

Job Responsibilities :

ServiceNow Configuration and Customization

• customize ServiceNow applications and modules based on business needs.

Process Design and Implementation

• Design, implement, and manage IT service management processes using the ServiceNow platform.
• Ensure alignment of processes with ITIL best practices and organizational goals.

System Integration

• Design a integration solutions between ServiceNow and other enterprise systems.
• Ensure seamless data exchange and process automation across integrated systems.

Stakeholder Collaboration

• Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
• Facilitate effective communication and collaboration among all stakeholders.

Training and Documentation

• Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
• Create and maintain comprehensive documentation for configurations, customizations, and processes.

Performance Monitoring and Optimization

• Monitor system performance and identify areas for improvement.
• Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.

Governance and Compliance

• Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
• Conduct regular audits to maintain compliance with security and regulatory requirements.

Continuous Improvement

• Identify and implement process improvements to enhance IT service management.
• Propose and implement innovative solutions to enhance the ServiceNow environment.

Risk Management

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage risks throughout the project lifecycle.

Job Requirements

Educational Background:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Relevant certifications in ServiceNow, ITIL, or project management (e.g., ServiceNow Certified Implementation Specialist, ITIL Foundation).

Work Experience:

• Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.
• Proven experience in configuring, customizing, and implementing ServiceNow solutions.
• Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.

Technical Skills:

• Strong understanding of ServiceNow architecture, capabilities, and best practices.
• Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
• Knowledge of integrating ServiceNow with other enterprise systems and applications.
• Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).

Process Management Skills:

• In-depth knowledge of ITIL framework and service management processes.
• Experience in process design, re-engineering, and continuous improvement initiatives.
• Ability to analyze and map business requirements to technical solutions.

Project Management Skills:

• Demonstrated experience in leading and managing ITSM projects.
• Strong project management skills, including planning, scheduling, risk management, and reporting.

Soft Skills:

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to train and mentor team members and end-users.

Additional Requirements:

• Ability to stay updated with the latest ServiceNow features, releases, and industry trends.
• Strong organizational and time management skills.
• Willingness to obtain and maintain relevant certifications and training.

Responsibilities:

• Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a competitive advantage relative to their key industry rivals by optimising cost to serve and maximising product availability.
• To coordinate all development and customer management initiatives across the Order-to-Cash process, resolve issues and build key customer relationships.
• Ensure outstanding delivery of 3PL services (warehouse and distribution) at minimum cost by closely and effectively managing the relationships with them.

Requirements:

• Experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• General sales experience especially Key Account / Event Management / Customer Channel Sales Development.
• Project management in a CS related area / Distribution Network Redesign / High Performance Logistics / Customer Logistics.
• Dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers etc).
• Experience in supervising or managing a team

Coordinate and ensure continuous improvement of production processes
• Identify and lead initiatives on quality, service, HSE and costs
• Fulfilment of project deliverables within the approved time schedules
• Perform modifications and validations of new products, processes, tooling and equipment
• Ensure new processes or process improvements are in conformance with quality and legal requirements
• Correct deficiencies and provide preventative maintenance

• Candidate must possess at least a Degree in Engineering/Science or equivalent
• Entry level welcome to apply too
• Experience with continuous improvement of processes and validations of processes and equipment
• Self-motivated, results-and-solution-orientated personality
• Highly analytical and structured way of working
• Team player

Royal Ocean Marine is seeking a highly motivated and customer-focused Customer Service Executive to join our client team a logistics company in the West. As a Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the logistics industry.

• Job Type: Full-time
• Pay: $2,800.00 - $3,100.00 per month
• Benefits:
• Free parking
• Schedule:
• Monday to Friday (8.30am to 5.30pm)
• Company transport to/from Jurong East MRT
• Monday to Friday,

Key Responsibilities:

• Handle incoming customer inquiries and provide prompt and accurate information
• Resolve customer complaints and issues in a professional and timely manner
• Collaborate with internal teams to ensure seamless customer experience
• Maintain customer records and update relevant information in the system
• Assist in coordinating logistics and transportation services for customers
• Provide support in administrative tasks, such as generating reports and preparing documentation
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the maritime or logistics industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of maritime industry processes and terminology is a plus
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Only for Singaporean and local Residents . Not open for non resident or non Singaporean

Chan Chee Meng

EA 07C3069

R1110620

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Officer.

Customer Service Officers are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Permanent part-time
• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location 750 Chai Chee Road, #01-05/06 ESR BIZPARK@CHAI CHEE Singapore 469000

Important: Please email your resume directly to [email protected].

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

This recruitment effort is in collaboration with e2i

What the role involves:

• Responsible for facilitating and managing activities involving cross-border/Domestic transportation operations, partnership and projects.
• Familiar with custom (Malaysia and Singapore) requirements, import and export procedures
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Checking with Malaysia counterpart on their status as a declaring new customer in Malaysia or liaising with Malaysian customers or their declaring agent on the Malaysian customs procedures.
• Submitting the selling rate to Singapore customer.
• Coordination with Malaysia counterpart on Sales lead from the destination.
• Looking into all aspects of customer's requirement/problem solutions to handle their shipments
• Cross border trucking (CBT) billing & preparing of reports for internal &external customer.
• Generation of cross border road freight (CBRF) reports.
• Any other duties as assign from time to time.

Required Qualifications, Skills & Experience

1. Min 'O' Level
2. 1 years of experience
3. Computer literacy,custom regulation,cross border operation, communication skill
4. 1 year experience
5. Microsoft office, Email, WMS

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for all day-to-day operations of the company's owned e-commerce system, including responding to customer queries, relevant documentation, and liaising with internal and external stakeholders and partners for order fulfilment.
• Support the e-commerce strategy, including web development to enhance to e-commerce site, content management, pricing management, sales materials and ensure best practice is maintained across the website.
• Managing and working with wider teams, partners and vendors.
• Collaborate with marketing team to create a comms strategy to increase sales by driving awareness of the platform and drive conversion.
• Plan, implement and track sales to optimize results and meet commercial goals and KPIs.

• At least 2 - 3 years of working experience in E-Commerce Channel Management.
• Hands-on experience with Adobe Experience Manager and Adobe Commerce (Magento).
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders.
• Meticulous with exceptional attention to detail.
• Strong analytical skills and data-driven mindset, ROI driven.
• Strong project management abilities, including the coordination of multiple tasks and stakeholders and the ability to manage deadlines.
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.
• Work location: Expo.

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

Overview:

In this role, you will be required to support the day-to-day operations of the stall you are assigned to. You will be representing the company, in charge of interacting with customers and ensuring customer satisfaction. You will be required to maintain stall cleanliness, handle stall opening and closing, process customers’ orders and respond to customer enquiries. The ideal candidate should have an amiable personality, good communication skills and adopt a customer-first mindset.

Responsibilities include:

· Attend to customers and provide advice on products, brand or company related enquiries;

· Process customer’s orders and carry out cashiering duties;

· Upsell promotional products and/or new products to customers;

· Basic food preparation and packing of products;

· Daily maintenance of outlet’s cleanliness and sanitation and adhere to hygiene and safety standards;

· Perform service recovery positively intending to keep patrons happy and ensure recurring business;

· Responsible for stall opening and closing;

· Assist in day-to-day stall operations;

· Any other ad-hoc duties as and when assigned by Management.

Minimum qualifications

· Candidates must possess at least Primary/Secondary School/"O" Level, Higher secondary/ Professional Certificate/NiTEC in any field.

Requirements

- ** Singaporeans/PR Only **

· Able to work outdoors and work in a fast-paced environment

· Adaptable and willing to learn

· Positive with a passion to serve and take initiative

· A Team player

· Willing to work shifts : 6.30am - 2.30pm/ 11.30am - 7.30pm/12pm to 8pm

Working hours:

· 4 Days work week - 12 hrs work shift: 8 am - 8 pm

· 5 Days work week - 9.5 hrs work shift: 7am - 3pm / 12pm - 8pm

· 6 Days work week - 8 hrs work shift: 11.30am - 7.30pm

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Customer Service Representative:

Duties and Responsibilities

To provide admin and operational support in Warehouse- Logistics Department. Opportunity to learn how to manage the administrative work in dealing with customers and telephone calls. This position is ideal for candidates who are positive-minded and love to work in a fast-paced environment.

· Problem solving for daily customer issues.

· Manage daily administration issues such as customer oriented and consignee related matters..

· Perform additional duties as required by the management.

· Ensure proper documentation

· Ensure SOP and KPI in office are in proper manner

Requirements

· Must possess at least GCE 'O'/Diploma in administration, business management or any related field.

· Conversant in Mandarin and English (is a must to liaise with China customers).

· At least 2-3 years’ experience in similar industry preferred.

· Must be proficient in MS Word and Excel.

· Positive work attitude, strong sense of urgency and responsibility, strong team work.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level or a Diploma in any field.
• Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
• Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Strong ability to write succinctly.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Company Name: Laguna National Golf Resort Club

Job Position: Senior Customer Service Assistant - Driving Range

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

*Only shortlisted candidates will be notified.

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through walk-in, phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Provide support and assistance to team members when necessary.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Customer Management:

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

SERVICE ENGINEER

Main Duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Job Role

• Handles day to day order takings and in-house system data entry
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follow up with billing matters and generate Statements of Accounts to assist with the collection of payments.
• Processes sales order and verifies purchase orders.
• Generate delivery reports and assist on general administration matters.
• Coordinate import and export shipping activities in liaison with customer, supplier and shipping agent.
• Assist the reception to answer incoming calls.

Job Skills and Requirements

• Diploma/ “O” Level holder with 1 – 2 years of related working experience.
• Good communication, written and interpersonal skills.
• To be able to converse in English, Mandarin and/ or Dialect (to liaise with Chinese and/ or Dialect speaking customers)
• Customer service oriented.
• Proficient in MS Office.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm