Job Responsibilities

• Manage the CFMS system and all road performance issues.
• Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times.
• Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA.
• Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals.
• Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary.
• Ensure necessary actions taken to recover lost mileages.
• Assist Bus Captains in handling emergency situations on the road in real time.
• Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift.
• To render support on adhoc unplanned bus bridging as per SOP.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field.
• Prior working experience would be advantageous.
• Able to perform shift work.
• Excellent IT and communication skills.
• Ability to work in a fast-paced environment would be beneficial.
• Ability to make responsible decision on unpredictable situations effectively.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

CUSTOMER EXECUTIVE

TP Aerospace is a very fast growing and dynamic company operating in the aviation industry. With headquarters in Copenhagen and eight sites spanning from Orlando to Melbourne, we operate in a highly global environment

We are looking for a team player to take up the role as Customer Executive and be responsible for dealing with all our APAC contract customers, securing that we deliver Wheels and Brakes for the customers Aircraft in accordance with requirements.

RESPONSIBILITY

Working from our office in Singapore, be responsible for general customer support, assuring smooth-running of assigned programs.

YOUR TASKS

Your tasks will revolve around the daily operation of our customer programs in strict accordance with the company’s high-quality standards. This includes:

• Processing exchange and lease orders.

• Processing replenishment orders in a timely matter.

• Filing transactions in the company’s IT system, Quantum Control.

• Arranging and following through on pick-up and deliveries between program customers and TP Aerospace’s facilities.

• Coordinating with the quality department and Repair and Asset Managers on warranty cases together with the Program Manager.

• Reporting to management as required.

YOUR PROFILE

• You are Singaporean.

• You probably have 2-3 years of experience from a similar position.

• You are service minded, a team-player and have great interpersonal skills.

• You are a responsible person with high work ethics, and you thrive in a high-pace environment.

• You pay attention to details and have problem solving abilities.

• Experience with customer service is an advantage but not a requirement.

• You know your way around a computer and have solid working knowledge of MS Office. Expert level in MS Excel would be an advantage.

• You are fluent in spoken and written English

EXCEL THE FUTURE

We committed to equal opportunities for every employer regardless of race, gender, age, backgrounds and cultures. We believe in life learning, professional development, empowered to our staff and opportunity to exceed individual potential for his/her career with us. The management builds the culture of respect and appreciation that make the ultimate present environment.

HOW TO APPLY

Please follow the link to send us your motivated application and CV. ONLY SHORTLISTED WILL BE NOTIFY.

We will conduct interviews throughout the process and reserve the right to close the vacancy before the deadline in case we find the right candidate.

Job Summary

The Senior Technician/Technician performs routine fuel farm operations and maintenance activities in accordance with Standard Operating Procedures (SOPs) and safety regulations. He/She prepares the daily logs, supervises the troubleshooting processes carried out by contractors, and reports all equipment abnormalities to the maintenance teams. In times of emergency, he follows emergency response plans as an Emergency Response Team member.

The Senior Technician/Technician works outdoors and is able to operate a variety of aviation support equipment and vehicles for military and commercial aviation ground support operations. A physically fit and meticulous team player, he/she participates in on-the-job training programmes and works well with others.

Job Responsibilities

Conduct fuel farm operations
• Perform fuel quality checks before commencement of operations
• Perform circulation and draw fuel samples for scheduled testing
• Perform loading and unloading of fuel
• Record fuel transactions
• Perform daily top up of refueller

Conduct fuel bridger and aviation specialised vehicle (ASV) operations
• Perform aircraft defuelling and refuelling
• Operate fuel bridger and aviation specialised vehicles (ASV)

Perform maintenance operations
• Perform daily inspection and functional checks on GFE/GFP
• Monitor Government Furnished Equipment and Government Furnished Property for scheduled preventive maintenance
• Perform maintenance on in-house equipment, facilities and vehicles in adherence to Standard Operating Procedures (SOPs) and Work Instructions (WI)
• Perform housekeeping within the work premises
• Perform stocktake of all Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

Ensure operational excellence and compliance with quality and safety standards
• Perform operations based on quality, environmental, occupational, health, security and safety standards
• Attend daily briefings including safety/operational briefings and toolbox meeting
• Prepare quality and safety reports and raise any QHSSE lapses at work site or during operations
• Participate in audits as required
• Comply with regulatory requirements of operations site
• Participate in Emergency and Oil Spill Exercise
• Comply with data governance policies

Manage customer experience and relationships
• Perform the day-to-day operations of shift according to customer and contractual requirements

Contribute to continuous improvement
• Participate in digitisation roadmaps of business unit

Manage people, finance and organisational development
• Participate in on-the-job and required regulated training for qualification maintenance
• Monitor and submit documentation for security clearance
• Perform OT/Call Out assignment

Job Requirements

• NITEC and 5 years of experience preferred
• Class 4 and/or Class 5 Driving License and/or Forklift License
• Prior experience with Aviation preferred
• Ability to use Apps and have cybersecurity awareness

Temp Customer Service Retail Asst @ Changi Airport Terminal 1 or 4, Watch Shops, > 5 vacancies

• Temp Rate: $10.50 per hour
• Period: 3-6 month
• Working hours: *5-Day week *8hr shift *Transport provided certain shift

*Provide good customer service to Tourists/ walk-in customers.

*Those without experience can be considered. TRAINING provided!

*N/O/A level/ ITE/ Diploma/ Degree with some customer service/ retail/ service crew experienes are welcomed to apply.

*Good communications skill.

Please state Available Commencement Date and Available Period from Start to End Date to work as temp staff.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

As a dynamic customer-focused professional with a track record in delivering results, you will be responsible for all aspects of the customer relationship to maximise customer satisfaction and business performance. This role also includes undertaking overseas travelling to discharge your duties successfully.

Job Description

• Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status.
• Develop overall support packages for commercial issues encountered by customers.
• Accountable for accuracy and timeliness of all invoices.
• Ensure payment for completed work is in line with contractual obligation.
• Resolve invoice queries in line with agreed business objectives.
• Administer warranty claims on behalf of customers.
• Represent customers in internal meetings to ensure customers’ requests and concerns are duly addressed.
• Conduct periodic business reviews with customers.
• Manage ad-hoc requests from customers, including organising line support and parts trading.
• Work closely with various internal and external stakeholders to identify cost saving opportunities.
• Driving or supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement.
• Ensure that Customer Business Excellence is delivered throughout the business.

Requirements:

• Possess a degree, preferably in Engineering with two years of experience in aerospace business.
• Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
• Ability to build relationships both internally and externally.
• Proficient in MS Office applications and Office 365 platforms, experience in SAP will be advantageous.
• Excellent interpersonal and communication skills.
• Able to work independently in a fast-paced environment.
• Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity.

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

• Attend to enquires, complaints and request from Customers/overseas agents.
• Co-ordinate with the customer and various sections concerned on surveys/ clearance/ delivery and re-exportation shipments.
• Generate delivery order and ensure correct and proper import documentation prior delivery.
• To make sure the delivery is done to the correct receiver and Proof of delivery (POD)
• To inform Import Billing Team of any special rates, requirements that may affect the final billing to customers.
• To ensure that the documents are correct and in order before requesting for permit declaration.
• To multi task while coordinating shipments.

Growing company looking for individual with strong interest in Technical Engineering work.

Work includes, repair, maintenance, calibration and programming.

ITE/Poly graduate in Electrical / Electronic or Mechatronic.

With or without experience.

5-day work week.

Preferably staying near East / North East area.

Only Singaporeans or PRs may apply.

We regret only shortlisted candidates will be notified.

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Presto Studios’ was founded in August 2013 – A music school where music education will always be a warm and nurturing learning experience. Till today, we have nurtured thousands of students using our teaching methodology, providing them with the most nurturing music environment as they experience the love of music at Presto Studios.

We are seeking a dedicated operations and customer service executive to join our passionate team. This multifaceted role is integral to the smooth operation of our studio, providing administrative support, exceptional customer interaction, and assisting in sales and marketing coordination.

Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

Founded in 1919 Rawlplug developed and patented the first ever professional wall fixing.

We expanded dramatically and today we are one of the world's leading manufacturers of professional anchoring and fixing systems, used in construction, industrial and retail markets, with distribution on every continent and 100 years of industry experience.

The Role:

Currently we are looking for an experienced and self-driven Service Technician to join our team.

As an Service Technician, you will be responsible for providing after sales support for Rawlplug's customers in terms of servicing of Power Tools.

We are looking for committed professional with a friendly approach.

Key responsibilities:

• Perform diagnostics, maintenance, installation and repairs of Company's Power Tools.
• Assist customers in technical solution and problem solving by performing testing & repair works.
• Analysis, interpretation & troubleshooting of Power Tools.
• Monitor inventory of spare parts and equipment.
• Keep a track of history service repairs.
• Maintain cleanliness and safey at work area.

Key requirements for a perfect candidate:

• At least a Diploma in Engineering fields.
• At least 1 year in technical service of power tools.
• Experience with power tools and diagnostic tools.
• Hand on experience with power tools.
• English speaking.
• IT literate with good communication skills.
• Able and willing to learn about products.
• Patient and friendly personality.
• Team player.
• Good time-management skills.
• Detailed & organised.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.

This role reports to the Finance Director in order to accomplish all accounting tasks in a timely and accurate manner.

· Manage full set of accounts, financial statements, monthly reports, service delivery orders and online payment

· Monitor and maintain daily accounting transactions including Accounts Receivables (AR) / Accounts Payables (AP)

· Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes

· Update AR and AP transactions using AutoCount Accounting

· Generate SOA for outstanding invoices

· Prepare cashflow forecast and audit schedules

· Assist in any ad-hoc assignments from Finance Department and Management

· Possess strong organisational and communication skills to work with other departments as well as with customers and vendors

· Other ad-hoc duties as assigned

· Min 4 years’ experience in accounts management or Diploma in Accountancy

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

LOCATION: EAST SIDE,LOYANG

• Addressing to customer enquiries by providing quotations, shipments updates and invoice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Requirements:

• With at least 2-3 years of relevant expereince in the freight forwarding industries
• Proficient in MS Office
• Self motivated, able to work in a team and independently

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Our client is a leading global provider of Airport Ground Support Equipment (GSE). They are looking to hire a Field Service Engineer to join their team in Singapore.

This role reports to the Customer Care Manager (based in Singapore).

Essential Duties and Responsibilities

• Travel to customer site to complete a variety of assignments, including but not limited to, commissioning of new equipment, providing warranty troubleshooting and repair support, training customers on operation and/or maintenance of the products, and execution of paid service work to repair or upgrade a customer’s unit in the field.
• Provides and maintains expert-level technical skill on all equipment. Have a good technical/business understanding of the complete product range of the Company equipment. Supervise, manage, and provide technical assistance in equipment troubleshooting and diagnostic support to applicable parties (subcontractors, customers, etc.)
• Development of Product Services sales opportunities at customer site or during communications. Explore customer requirements to promote parts kits, training, repairs, unit inspections, and equipment refurbishment and maintenance (ProCare). In addition, seek out, identify, and effectively communicate information regarding competitive products and services.
• Attend meetings as Company representative to address technical issues, progress schedules and site related issues within the scope of work.
• Identify and track parts required for installation or warranty, coordinate on site activities, communicate technical support and follow up with customers to ensure satisfaction.
• Support the Account Manager with new equipment sales opportunities. Work collaboratively with the Sales team to provide useful resources and specific information on competitors’ equipment in supporting the sales effort.
• Provide customers with estimations on repairs, training, or customer care solutions. Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.
• Timely and thorough completion of job documentation. This includes, but is not limited to, service order trip reports, product registration forms, equipment checklists, unit defects identification, credit card expense reconciliation, e-mail communications to internal or external customers, and customer feedback surveys.
• Development and documentation of service-related processes, including but not limited to product repair procedures, work aid documents, departmental procedures, and customer communication forms.
• Work collaboratively with the team of Field Service Engineers to share knowledge and resolve problems.
• Provide liaison support of the regional service offices, including communication with engineering, vendors, and/or other field service representatives to resolve customer issues in a timely manner.
• Ability to speak to all levels of management in relation to customer needs.
• Ability to work with manufacturing on how to better processes for equipment as it arrives to customer locations, i.e., quality improvements.
• Participate and contribute to successful Ad Hoc project management, training program development, instructional development and generic problem analysis on an as-required basis.
• Follow all Company policies and procedures including, but not limited to, the travel policy, car rental policy, substance abuse policy, ISO procedures, expense policy, company cell phone and laptop computer utilization.
• Develop win-win results for the Company and the customer in each situation.
• Relies on experience, judgment, and advanced skills to plan and accomplish assigned goals and objectives.
• Conduct all work in a professional and safe manner with maintaining the sense of urgency that our customers expect.
• Maintain the highest ethical standards, open and honest communication, work with integrity and treat everyone with respect.
• Representative will complete all necessary job preparations for upcoming work accordingly.
• Other projects and responsibilities may be added at the company’s discretion.

Education and Experience:

• Minimum 10 years of technical experience in the GSE industry or similar.
• Associate or bachelor’s degree in a mechanical field or business education is a plus.
• Possess a valid driver's license.

Training Requirements (licenses, programs, or certificates):

• Participation in selected technical and management training programs developed within and identified by the company.
• On-the-job training and working/traveling for development of new hire Field Service Engineer.

Specialized Knowledge, Equipment, and Applications:

• Must have excellent interpersonal and oral/written communication skill.
• Lean / Relentless Continuous Improvement
• Knowledge of industry trends and process improvements with the ability to cost effectively implement while improving performance.
• Strong PC skills in MS Office environment.
• Must have ability to understand complex and technical situations.

Other information:

Work Environment - General office environment with exposure to warehouse environment. Exposure to airport ramp environment.

Travel - To achieve results this person must be willing to travel to customer locations up to 50%-75% of their time, mainly in Asia Pacific, with some other international travel as required.

Physical Demands - Frequent standing and walking. Constantly hearing, seeing, and talking. Able to operate the Company GSE products.

Supervisor Responsibilities – Position will liaise with and influence multiple internal departments from a technical standpoint on all Company products.

Relationship Responsibilities - This person must develop strong intra-departmental relationships and creditability. Must have the ability to develop customer relationships and reinforced by strategic visits. This person will be the customer’s advocate within the company in terms of adding value to the relationship.

Safety - Maintain proper housekeeping and safety standards by promoting proper use of protective equipment, safe operation of all machinery, tools, and equipment as well ensuring they and their teammates are always following safety rules.

Primary Responsibilities

• Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
• Support and handle all sales and other enquiries from local customers, overseas offices/agents/customers and handle RFQs.
• Provide quotation for Air, Sea (for both export/import) and Land transportation freight enquiries.
• Ensure all requests received for cost quotations, are responded to within the shortest possible time frame/deadline.
• Build and maintain good rapport with customers to fulfil their requirements.
• Provide excellent customer service support and attend/address customers’ complaints.
• Generating sales/customers report.
• Maintain good relationships with carrier/service provider to obtain more competitive cost.
• Co-ordinate with vendors and customers for bookings via faxes and emails and seek approval of shipment.
• Work closely and coordinate with operation to meet customers service expectation and provide supports whenever is required.

Secondary Responsibilities

• Joint visits with HOD/Sales to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.
• Support HOD in training and guiding new staff.
• Support and develop business.
• Monitor competitors, market conditions, and product development.
• Plan, design and propose Better Freight Solution.

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with planning team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Manage claims query, follow up with internal stake holders and vendors, and update customer
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Job Requirements:

• Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Handle outbound processing (Schedule, Liaise Internally, Prepare, Manage and Resolve with any matters with customers' finished goods)
• At any point of times, you will be only perform either Order processing or Outbound processing duties.
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Customer Service Officer (East)

- Salary up to $2500/month

Job scope :

• Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders
• Respond to customers' queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents' feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
• Liaise with the transporter to ensure B2C shipments are delivered promptly to the parcel sorting center for processing
• Prepare billing to B2C clients for submission before the cut-off date
• Prepare weekly or monthly reports as required by Management and B2C clients
• Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team

Requirements :

• "O" Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer Service oriented
• Good communication skills

Working hours :

• Monday to Friday (8.30am to 5.30pm)
• Saturday (8.30am to 12.30pm)

Please Whatsapp us at +65 9338 7787 to arrange for an interview.

Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

· Proven English proficiency with a minimum score of 700 (TOEIC) or 550 (TOEFL) or 6.0 (IELTS)

(Only shortlisted applicants will be contacted for an interview)

Service Support Engineer (SLA)

Tasks:

• Delivers engineering services to customers effectively and on time
• Monitors and maintains customers’ system equipment and performance
• Guides customers through use of equipment safely and effectively
• Explains new features and suggests upgrades to customers
• Builds close relationships with customers
• Generates SLA reports and presents findings to management and customers
• Able to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to peers
• Resolve conflicts or complaints from customers
• Ability to respond to emergencies on time

Qualifications:

• Hold a diploma/degree in electrical engineering, or relevant engineering in RF
• Willing to travel frequently in the ASEAN region
• Good work ethics and growth mindset
• Open-mindedness and innovative thinking
• Time management skills