job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements:

Singaporean

Min Diploma /GCE A level

Preference for 1 to 2 years working experience. However, entry- based diploma or GCE A level graduate may apply

Working knowledge on SAP will be an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Food and Beverage Service Executive supervises his/her team members by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceeds guest’s dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Provides excellent and high quality service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running of an efficient and profitable operation in the assigned areas.
• Liaises with outlet manager to actively encourage a professional and dedicated team.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees to consistently achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guest such as order taking and promoting the restaurant food and beverage offerings.
• Greets and bids farewells guests and colleagues in a friendly, professional, timely and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner by using emotional intelligence and touch points with the guests.
• Has extensive knowledge of the hotel’s food & beverage menus in order to provide knowledgeable service our product, including liquors and cocktails, upselling products whenever possible and adequate.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Take sresponsibility for residents’ and guest belongings in the restaurant or bars as per the set standards and in a timely manner.
• Remembers guest’s preferences and guest’s names to extend adequate personalised service.
• Takes guest’s Food & Beverage orders timely, professionally, accurately and assures correct input in Point of Sales system including seat cover position or any allergens.
• Double checks order list before "sending" ticket to the kitchen in a timely manner.
• Anticipates guest needs, as to where guests will never have to ask for anything or follow up.
• Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when main course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues, culinary colleagues were appropriate and managers.
• Serves food/beverage and all condiments correctly in a timely and efficient manner and the correct temperature.
• Arranges all tables following established standards in a timely manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift in order to always be adequately stocked.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes each and every guest a warm farewell while thanking them for their visit.
• At the end of the shift delivers all checks and reports to the appropriate place according to established standards.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Communicates any and all service shortfalls or possible negative guest’s perception to the manager on duty in a timely manner.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones, assisting in stock count inventory and collecting Food & Beverage requisition on daily basis.

Providing a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader.
• Guest oriented.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Our client, an established MNC is seeking for a LOGISTICS COORDINATOR / CUSTOMER SERVICE COORDINATOR / OFFICER - LOGISTICS COORDINATOR / CUSTOMER SERVICE COORDINATOR / OFFICER - $ 2,800.00 / CENTRAL AREA / 5 DAYS WORK WEEK

Requirements

• Diploma in Logistics or Transportation or Supply Chain or Higher Nitec/Nitec/ O/N levels
• At least 1 year working experience in providing Customer Service to clients in a 3PL / Freight / Warehouse / Container environment
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.

Others

• Salary up to $2800.00
• Central Area (Walking distance City Hall MRT station)
• 5 days work week, Office hours

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Working with a multi-national marine survey company, the Service Line Manager - Cables reports to the Regional Business Line Director (RBLD) as well as the Service Line Director – Hydrography of Fugro Germany Marine. Holds responsibility for the financial performance of the service line in APAC and the profitability and growth of the organization. Is directly responsible for line and staff operations in the APAC region. As part of Cables being a Global Service Line with interfaces to Fugro Germany Marine for commercial and business development opportunities globally, this role has involvement in the establishment of long-range plans, strategy and policy within the Fugro global cables business.

Objectives & Responsibilities

• Is responsible for the profitability and growth of the service line
• directs the organization in establishing long-range plans, strategy and policy in order to create a dedicated focus on the strategic goals of the organization.
• Wins project opportunities with the service line by 1) developing and delivering the short-term service line strategy, 2) developing and maintaining client satisfaction, sustainable revenue and profit growth and, 3) successfully applying innovative solutions.
• Appropriately engaged, coordinating and supporting local business development for the service across regions.
• Own and drive account planning and management of key clients across regions. Visit key stakeholders.
• Developing the cable consulting business which serves as a lever to build relationships with key accounts and build on for more opportunities for data acquisition campaigns in this region
• Analyse and address key market opportunities and competitive threats.
• Ensure marketing material is developed.

Accountabilities & Performance indicators

• Strategic performance
• Actively involved in mid-to-long term strategy and targets for service
• Actively involved in the global pricing strategy & framework within the service
• Actively involved in short-to-mid-term planning, execution & realisation for service
  
• Commercial performance
• Actively involved on tender development for large opportunities
• Responsible for sales management (prospect to tender) for key customers of service
• Actively involved in bid / no bid & project set up definition for service opportunities
  
• Customer performance
• Revenue growth key customers – amount of revenues generated for key clients
• Actively involved in selection of key customers, account plan development, execution and review for service
• Fugro market share/position compared to competitors in the market
• Quality of and effective communications towards customers, ability to promote all Fugro services
• Customer satisfaction score – Net Promoter Score (% Promoters minus % Detractors)
  
• Financial performance
• Revenue generated and growth – rate at which the company’s income is increasing
• EBIT percentage of your revenue performance
• Large tender success rate
• Strategic Direction, Budgeting & Realisation, Capital Allocation
  
• Internal processes
• Project Execution, Delivery Excellence.
• Steer the service performance with input from Operational Excellence team.
• Informed on project management (start-up to evaluation)
• As per latest version of Fugro RACI table.
• Actively support the companies Quality, Safety and Environmental performance indicators (QHSSE targets)
  
• Measuring and understanding employees
• Informed on directly related to the service line employees’ plans and movements
  
• Contribution to Innovation
• Stay current with new products and services of Fugro.
  Revenue generated by specific new products/services

Expected organisational behaviour

Drive and facilitate an organisation where people at all levels live and breathe Fugro’s core values: We are determined to deliver · We prepare for tomorrow · We do what's right · We build trust.

Essential Requirements:

• Genuine interest in the telecom and power cable industries
• Effective communication skills with excellent command of written and spoken English
• Understanding of GIS based charting
• Skills and experience in managing projects for / related to the subsea cable marine survey industry
• Strong management skills in resource planning; financial planning, tracking and control; documentation development and tracking
• Team player with strong leadership and willingness to develop others; able to handle conflicts
• Planning and analytical skills with experience in relevant techniques and software application, strong problem-solving skills
• High focus on project quality and HSE performance, experience in risk assessment techniques and exercise
• Prepared to travel and working long hours and/or during odd hours; as and when required
• Candidates should preferably have the right to live and work in Singapore

Desirable Experience:

• Degree (or equivalent) in one Geoscience related discipline (Geophysics, Geology, etc.).
• Experience in project management
• Experience working with multinational company
• Minimum 10 years working experience in relevant field, in marine survey and/or telecom / energy industry

Job Description

• Plan, formulate and promote overall compliance and development of all Company business;
• Assess risks and develop appropriate management plans to meet the long-term and short-term goals of the Company;
• Review business statistics and formulate appropriate measures to correct unsatisfactory performance and results;
• Control costs and improve productivity;
• Maintain a deep knowledge and understanding of the markets and industry;
• Maintain positive work relationships/partnerships with the local team, the group companies and various stakeholders;
• Oversees employment decisions at the executive level of the company;
• Any other duties, as required by the business needs of the Company

Job Requirements

• At least 15 years relevant experience in logistics industry;
• At least 10 years relevant experience in company management position;
• Extensive knowledge of the industry trends;
• Strong ability to implement desired framework, policies and guidelines for the Company;
• High proficiency in Business level Japanese skill (both written and spoken) to negotiate with Japan Headquarter, group companies and shareholders;
• Team player and ability to maintain positive working relationship with internal and external parties;
• Excellent commincation skills;
• Execellent analytical abilities and problem-solving skills;
• Relationship management skills and openness to feedback;
• Time management skills

job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements:

Singaporean

Min Diploma /GCE A level

Preference for 1 to 2 years working experience. However, entry- based diploma or GCE A level graduate may apply

Working knowledge on SAP will be an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

La Bottega @346 Joo Chiat Road

Responsibilities:

- Take orders and explain menu to customers

- Able to address customers' concerns

- Able to relate to people

· Helps in taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc

· Welcome guests warmly to the restaurant

· Be helpful, welcoming and pleasant towards each guest.

· Acknowledge special occasions when notified by customer and keying it in the system for the booking.

· Liaise with the kitchen and GM on the special requests of the week.

· Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating

· Serve food & beverage to guest when required.

Requirements:

· Diploma in Tourism / Hospitality Management

- MUST BE ABLE TO SPEAK ENGLISH WELL

· Good people skills

- Likes to chat with customers

· Good organizer and planner

· Service-orientated

· Ability to operate with flexibility and creativity.

· Well-groomed

· Proactively taking on additional responsibilities where required.

· Can think out of the box

· A minimum of 3 years’ experience with customer service preferably at a hotel or a restaurant

BENEFITS

• 5 day week/ 52 hours
• $3000 to $4300 depending on experience
• 12 days of AL (up till 17 days)
• Monthly Attendance Incentive
• Yearly Long Service Award (up to $2000)
• Meal allowance

Description:

• Utilize in-house system for bill of lading (HBL and MBL) execution
• Assist in coordinating with shipping lines, vendors, warehouses, LCL consolidators, customs clearance to ensure proper handling of import/export shipments
• Assist in coordinating of day-to-day operations and transaction with internal and external customers
• To follow operations SOP, including compliance of all custom and security regulations
• Providing administrative support to Operations and Sales Team
• Track and monitor shipments status and inform customer accordingly
• Generate Delivery Orders, Invoice, Quotation and keeping record on related documents
• Maintain office administration records, quality documentation and housekeeping
• Respond to all incoming requests and queries with a high level of efficiency and professionalism

Ovspring Developmental Clinic looking for Customer Service Officer :

- Full Time, Part Time is welcome too

- Dynamic personality & friendly mannerism

- Good phone etiquette

- Able to converse in English and Mandarin confidently

- Clinic Experience preferred

- Salary is based on experience

- Interested may email to [email protected].

Job Description

• Support the CEO in executing Company policies and management plans;
• Assess risks and work with CEO and directors to develop appropriate management plans to meet the long-term and short-term goals of the Company;
• Research on and maintain a deep knowledge and understanding of the markets and industry in the target countries;
• Coordinate with the local team, the group companies and various stakeholders;
• Report to parent company in Japan, and execute business strategies as required;
• Maintain metrics and analyze data to assess performance and implement improvements;
• Meet cost, productivity, accuracy and timeliness targets;
• Review business statistics and formulate appropriate measures to correct unsatisfactory performance and results;
• Strategically plan and manage logistics, warehouse, transportation and customer services;
• Any other duties, as required by the business needs of the Company

Job Requirements

• At least 15 years relevant experience in logistics/supply chain industry;
• Records of successful distribution and logistics management;
• Proficiency in standard logistics software;
• Strong ability to execute desired framework, policies and guidelines for the Company;
• High proficiency in Business level Japanese skill (both written and spoken) to report to parent company in Japan, and liaise with group companies and shareholders;
• Team player and ability to maintain positive working relationship with internal and external parties;
• Excellent commincation skills;
• Excellent analytical, problem solving and organisational skills;
• Ability to work independently and handle multiple projects

• Assist in Service Management and Quality Management activities on BU and Department level.
• Coordinating within different departments under the BU to ensure various process tasks are handled on time.
• Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.
• Follow-up with the respective service teams to update the required information in the OPL within the due date.
• Generate the relevant reports on BU and department level.
• Generate additional reports if requested by PSO.

Role

- Handle inbound and outbound customer calls with professionalism and courtesy

- Address customers’ inquiries, resolve issues, and provide accurate information

- Assist in providing logistic support for events and activities

- Offer additional administrative or marketing assistance as needed

Responsibilities

- Diploma with 3 years of relevant experience

- A team player with excellent interpersonal skills

- Excellent organizational and communication skills

- Able to adjust to a rapid-paced work setting

- Previous experience in healthcare industry is preferred

- Familiar in design (Adobe, photoshop &/or illustrator) will be an advantage

Roles & Responsibilities

Responsibilities:

· Administer customers emails, reply promptly and professionally regards to deliveries schedule.

· Handle customer complaints and provide necessary resolution to satisfy customer requirements.

· Attend to customers calls, new inquiries and channels to correct salesperson.

· Arrange customers outbound shipment documents and liaise with the transporter and courier & parcel.

· Administer paper documents and communicates with inter company for inbound & outbound transportation.

Requirements:

· Min 1 years of experience as a Customer Service Officer.

· Proficient in basic MS Office-Able to handle filing/billing/order processing

· Possesses problem solving ability & a customer centric mindset

· Able to commit Temporary full time employment of 6 months

· Essential asset to be able to understand and speak Mandarin to liaise with China counterparts

· Must be able to read / write English

· 5.5 day per week-Alternate Saturdays off

PMC Label Materials Pte Ltd

Pasir Ris, East Region

Customer Service - Customer Facing (Call Centre & Customer Service)

Full time

$1,800 – $2,200 per month

Job Description

• Responsible for the service management in the maintenance services
• Prepare and maintain project execution plans, and track all activities against the plan, providing regular and accurate reports to internal management and customer management
• Deliver quality outputs based on defined processes, review project performance and take timely corrective actions where necessary to ensure that project performance targets are achieved; identify and mitigate risks before they seriously impact the project delivery
• Monitor and control allocated manpower, associated revenue costs and all capital costs against the project budget
• Provide effective leadership to the project teams and ensuring that the team members are motivated, and developing their technical competencies and knowledge base
• Participate in client / partner contract negotiations and pre-sales solutioning support to sales team
• Manage a team and ensure SLA are fulfill

Job Requirements

• Degree in IT / Engineering, or diploma with years of experience equivalent
• At least 5 years of experience in managing large-scale system and engineering integration projects and cross-functional delivery teams
• Experience in turn-key development, implementation and maintenance of large-scale, multi-platform, multi-vendor systems in the IT and engineering domain
• Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors
• Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment
• “Hands-on” attitude
• Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation
• Knowledge of Voice switching system will be a plus
• Knowledge in TCP/IP Networking
• Knowledge in multiplexers, public address system, DC Charger, VHF/UHF Radio
• Professional project management certification (e.g.. PMP, ITIL, etc.) is preferred
• Preferably with Class 3 driving license
• Working location is in Ang Mo Kio
• 2 Years Contract

Interested candidates, please submit your CV in MS Word format to [email protected]

Lee Jie Yao

EA License No: 06C4642

EA Reg No: R23118776

We regret that only shortlisted candidates will be notified.

Job Description:

• Advise appropriate service/repair requirements to meet customer needs.
• Act as a key communication link between customers and the workshop to ensure responsiveness.
• Monitor job progress and update customers on repair status.
• Responsible for daily intake of cars for servicing
• Provide excellent customer service to customers
• Any other ad-hoc job assigned by the supervisor

Job Requirements:

· Basic vehicle knowledge is required for this position.

· Great teammate with initiative and a positive attitude towards learning

· Self-motivated individual with a strong sense of responsibility

· Preferably, a valid class 3 driving license would be an advantage

Job Description

• Managing the service delivery team : Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system. Ensure that the team is properly trained and equipped to deliver the service to customers
• Managing customer relationships : Building and maintaining strong relationships with customers. Understanding their needs and expectations and ensuring that the system is meeting those needs
• Ensuring service delivery meets quality standards : Ensuring that the service delivery meets the quality standards set by the Authority. Monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary
• Managing service delivery budgets : Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting
• Managing service delivery contracts : Managing service delivery contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Managing service delivery risks : Identifying and managing risks associated with service delivery. Developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery
• Regular Maintenance Ensuring that the communication system is properly maintained on a regular basis. Conducting routine checks, inspections, and preventative maintenance to ensure that the system is operating at peak performance
• Fault Diagnosis and Repair Diagnosing and repairing faults in the communication system. Troubleshooting, testing, and repairing any equipment or software malfunctions that may occur
• Spare Parts Management : Managing spare parts and equipment required for the communication system. Maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required
• Performance Monitoring : Monitoring the performance of the communication system. Conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise
• Safety Compliance : Ensuring that the communication system meets all safety regulations and standards. Ensuring that all equipment and installations are in compliance with safety codes, regulations, and standards.

Job Requirements

• A degree in Electrical, Electronic Engineering degree; or equivalent work experience
• Strong customer orientation and able to manage customer expectations
• Experience managing external vendors, commercial negotiations
• Good financial and people leadership skills
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Comfortable working in a matrixed organisation with excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholder
• Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively
• Strong collaboration skills to build teams across business boundaries
• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
• Standby/recall duties required
• Working location is in Ang Mo Kio

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R23118776

We regret that only shortlisted candidates will be notified.

Job Scope

1) Perform import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma/Degree in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experience

No Experience are welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Description

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirements

• Meticulous
• Good interpersonal and communication skills.
• Result oriented

Interested candidates, please submit your CV in MS Word format to [email protected]

Lee Jie Yao

EA License No: 06C4642

EA Reg No: R23118776

We regret that only shortlisted candidates will be notified.

Responsibilities

You will conduct inspections of sold units to ensure readiness for the handover of units to the purchasers/ representatives. You will ensure that all defects rectification works are done properly and efficiently by contractors with proper documentation. During the process of handover of the unit, issues on defects, complaints or disputes must be addressed in a timely and efficient manner with excellent customer service.

Requirements

• Degree in Estate Management or Diploma in Building Management/Building Services/ Property Management
• At least 1 year's Customer Service experience in Property industry
• Possess good interpersonal, communication and co-ordination skills
• Possess good customer service skills
• Attentive to details and commitment to quality standards
• Keen sense of urgency and a good team player