Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

r) Any other duties assigned.

Experience and Qualifications:

a) Minimum “O” level with 3 years experiences in store inventory control and shipping

b) Well-versed in inventory computerized systems, preferably SAP B1

c) Good keyboard and typing skills

d) Good communication skills in English

e) Preferably with knowledge of the aviation industry

Responsibilities:

• Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a competitive advantage relative to their key industry rivals by optimising cost to serve and maximising product availability.
• To coordinate all development and customer management initiatives across the Order-to-Cash process, resolve issues and build key customer relationships.
• Ensure outstanding delivery of 3PL services (warehouse and distribution) at minimum cost by closely and effectively managing the relationships with them.

Requirements:

• Experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• General sales experience especially Key Account / Event Management / Customer Channel Sales Development.
• Project management in a CS related area / Distribution Network Redesign / High Performance Logistics / Customer Logistics.
• Dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers etc).
• Experience in supervising or managing a team

Designation : Maintenance Service Representative

Working Hours : Shift Work
Work Location : 65 Airport Blvd #01-13 Changi Airport T3 Singapore 819663

_______________________________________________________________________________________________________________________________

Important Note: Please read the full Job Responsibilities & Requirements very carefully before deciding whether you have the skills, knowledge, and experience that we are looking for (as stated below).

_______________________________________________________________________________________________________________________

WHO WE ARE:

Ever wonder who brings the entertainment to your flights?

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! Panasonic Avionics Services Singapore Pte Ltd (PACSS) is Panasonic Avionics Corporation’s Centre of Excellence in Asia-Pacific for the maintenance of in-flight entertainment and connectivity (IFEC) systems and repair of components produced by Panasonic Avionics.

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry.

We are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas, such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us, visit us at www.panasonic.aero

_______________________________________________________________________________________________________________________

JOB SUMMARY:

Perform maintenance, preventive maintenance, and alterations to In-flight Entertainment Systems on aircraft subjected to Federal Aviation Regulations Part 121, 127 or 135, or 145 to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.

KEY RESPONSIBILITIES:

1. Aircraft/IFE Maintenance and Support;

• Perform built-in test (BIT) and manual test of IFE systems.
• Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
• Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.
• Operate a vehicle on airport property and around aircraft.
• Operate airline communications equipment.
• Communicate and interface with customer.

2. Administrative/Documentation;

• Document the testing and repairs using computer and bar-coding equipment.
• Receive and prepare parts.
• Assist in tracking the spares inventory.
• Perform other reasonable related duties as assigned by immediate supervisor or upper management

KEY QUALIFICATIONS:

• Must have at least a Diploma or Higher Nitec/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Holds current and valid Singapore CAAS B2 (Avionics) licence with aircraft type rating.
• Must hold a valid driver’s license.

KEY KNOWLEDGE & SKILL REQUIREMENTS:

• Ability to read, comprehend and follow instructions, procedures, blueprints, diagram, manuals, and to comprehend and follow verbal instruction.
• Proficient in Microsoft Office (Word,Excel, Outlook).
• Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with one or two years of related industry experience.
• Determines methods and procedures on new assignments.
• Understands implications of work and makes recommendations for solutions.
• Manual dexterity to grasp and work with tool parts and equipment.
• Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
• Ability to operate under extreme weather conditions and in confined spaces for extended periods.
• Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.
• Climb and work from ladder or platforms.

KEY REQUIRE CHARACTERISTICS:

• Ability to communicate effectively across all functions and levels; Possess excellent interpersonal and communication skills in both written and verbal.
• Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
• Great attention to detail, a critical thinker with a good problem -solving skill.
• Ability to work independently with minimum supervision, be assertive, self-driven and able to work well in a team setting.
• Able to work effectively under challenging and tight timelines, well organized, and strategically prioritizes work to complete tasks on hands.
• Ability to work in a high-stress, high-pressure environment.
• Must be able to work any shift, weekends and holidays.

OUR PRINCIPLES:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

WHAT WE OFFER:

At Panasonic Avionics Services Singapore Pte Ltd, we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• Employee reimbursement of Medical, Dental, Vision Care, and Health Screening.
• Insurance Coverage for employee + their spouse and children.
• 13-months Bonus and annual performance bonus.
• Training is provided internally and externally.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the job’s essential functions with or without reasonable accommodation.

_________________________________________________________________________________________________________________________

Interested candidates, please send your latest updated resume by clicking "Apply Now".

Please include the following in your resume:

1. Earliest availability
2. Reason for leaving the last position
3. Current/last drawn salary
4. Expected base salary
5. Let us know why you're a good fit for this role

Our apologies: only shortlisted applicants will notified.

Thank You for Applying! Take Care and Stay Safe!

Designation : Maintenance Service Technician

Working Hours : Shift Work
Work Location : 65 Airport Blvd #01-13 Changi Airport T3 Singapore 819663

________________________________________________________________________________________________________________________________

Important Note: Please read the full Job Responsibilities & Requirements very carefully before deciding whether you have the skills, knowledge, and experience that we are looking for (as stated below).

________________________________________________________________________________________________________________________

WHO WE ARE:

Ever wonder who brings the entertainment to your flights?

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! Panasonic Avionics Services Singapore Pte Ltd (PACSS) is Panasonic Avionics Corporation’s Centre of Excellence in Asia-Pacific for the maintenance of in-flight entertainment and connectivity (IFEC) systems and repair of components produced by Panasonic Avionics.

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities and will work with the brightest minds in the industry.

We are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas, such as background, culture, gender, ways of thinking, skills, and more.

If you want to learn more about us, visit us at www.panasonic.aero

_________________________________________________________________________________________________________________________________

JOB SUMMARY:

Perform Line Maintenance work on Aircraft In-Flight Entertainment and Connectivity (IFEC) systems and other aircraft equipment to ensure the serviceability and functionality of the system to ensure passenger experience is not affected. Carry out systems troubleshooting using PL 500 / PL 1500 / PL 2000 / PL 3000 / PL 3500, electronic theories, and test equipment. Remove and replace Line Replaceable Unit (LRU), Seat End, Head End in accordance with the Authority Regulations, policies, and procedures. Complete all administrative duties associated with the maintenance actions performed.

KEY RESPONSIBILITIES:

IFEC and Aircraft Systems Maintenance:

• Performing maintenance tasks, which include component replacement, adjustments, inspections, functional tests, and its certification, which includes but is not limited to removing and replacing components in accordance with all applicable documentation (AMM).
• Troubleshoot system failures down to Line Replaceable Units (LRU), head-end, seat-end, cabling, harnesses, or any other aircraft systems and perform functional tests post rectification.
• Perform Cabin Sweep in accordance with Panasonic LMPs and revert findings.
• Perform Built-in test equipment (BITE) and manual test.
• Assist Software and Media Loading.
• Assist MAFs
• Clean components and equipment racks if applicable in accordance with Maintenance Service Agreement.
• Complete aircraft documentation in accordance with customer-specific requirements
• Ensure timely escalation and coordination and be in close contact with the Lead or Supervisor for any issues encountered when performing the assigned task at the aircraft.
• Perform work in accordance with SAR 145 requirements and ensure safety is the utmost priority.
• Perform other reasonable related duties as assigned by the Lead or Supervisor.

Administrative:

• Assist in the management of airside inventory, cycle counting, and toolbox inventory.
• Maintain high standards of housekeeping, health, and safety.
• Perform other reasonable related duties as assigned by the immediate Supervisor or Management.

KEY QUALIFICATIONS:

1. Must have at least a Higher Nitec /ITE/ Diploma/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent.
2. At least 3 years of working experience in the related field is required for this position.
3. 1-year experience on the Panasonic IFEC systems.
4. Must have worked on aircraft in the last 2 years.
5. Must hold a valid driver’s license, and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.

KEY KNOWLEDGE & SKILL REQUIREMENTS:

1. Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
2. Able to receive detailed work instructions and deliver accordingly.
3. Ability to communicate effectively across all functions and levels; Possess excellent interpersonal and communication skills in both written and verbal
4. Essential Aircraft maintenance experience.
5. Proficient in Microsoft Office (Word, Excel, Outlook).
6. Basic computer skills in using Linux.
7. Knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience, or technical school education combined with one or two years of related industry experience.
8. Determines methods and procedures for new assignments.
9. Understands the implications of work and make recommendations for solutions.
10. Manual dexterity to grasp and work with tool parts and equipment.

KEY REQUIRE CHARACTERISTICS:

1. Ability to climb and work from a ladder or platform and endure sitting, standing, bending, or twisting for extended periods and ability to lift up to 50 pounds.
2. Ability to operate under extreme weather conditions and in confined spaces for extended periods.
3. Ability to cope with environmental conditions, including congestion exposure and varying noise levels.
4. Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
5. Great attention to detail, a critical thinker with a good problem -solving skills.
6. Ability to work independently with minimum supervision, be assertive, self-driven, and able to work well in a team setting.
7. Able to work effectively under challenging and tight timelines, well organized, and strategically prioritizes work to complete tasks on hand.
8. Must be able to work any shift, weekends, and holidays.

OUR PRINCIPLES:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

WHAT WE OFFER:

At Panasonic Avionics Services Singapore Pte Ltd, we realize that the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• Employee reimbursement of Medical, Dental, Vision Care, and Health Screening.
• Insurance Coverage for employee + their spouse and children.
• 13 months Bonus and annual performance bonus.
• Training is provided internally and externally.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the job’s essential functions with or without reasonable accommodation.

________________________________________________________________________________________________________________________

Interested candidates, please send your latest updated resume by clicking "Apply Now".

Please include the following in your resume:

1. Earliest availability
2. Reason for leaving the last position.
3. Current/last drawn salary.
4. Expected base salary.
5. Let us know why you're a good fit for this role.

Our apologies: only shortlisted applicants will be notified.

Thank You for Applying! Take Care and Stay Safe!

Coordinate and ensure continuous improvement of production processes
• Identify and lead initiatives on quality, service, HSE and costs
• Fulfilment of project deliverables within the approved time schedules
• Perform modifications and validations of new products, processes, tooling and equipment
• Ensure new processes or process improvements are in conformance with quality and legal requirements
• Correct deficiencies and provide preventative maintenance

• Candidate must possess at least a Degree in Engineering/Science or equivalent
• Entry level welcome to apply too
• Experience with continuous improvement of processes and validations of processes and equipment
• Self-motivated, results-and-solution-orientated personality
• Highly analytical and structured way of working
• Team player

Royal Ocean Marine is seeking a highly motivated and customer-focused Customer Service Executive to join our client team a logistics company in the West. As a Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the logistics industry.

• Job Type: Full-time
• Pay: $2,800.00 - $3,100.00 per month
• Benefits:
• Free parking
• Schedule:
• Monday to Friday (8.30am to 5.30pm)
• Company transport to/from Jurong East MRT
• Monday to Friday,

Key Responsibilities:

• Handle incoming customer inquiries and provide prompt and accurate information
• Resolve customer complaints and issues in a professional and timely manner
• Collaborate with internal teams to ensure seamless customer experience
• Maintain customer records and update relevant information in the system
• Assist in coordinating logistics and transportation services for customers
• Provide support in administrative tasks, such as generating reports and preparing documentation
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the maritime or logistics industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of maritime industry processes and terminology is a plus
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Only for Singaporean and local Residents . Not open for non resident or non Singaporean

Chan Chee Meng

EA 07C3069

R1110620

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Officer.

Customer Service Officers are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Permanent part-time
• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location 750 Chai Chee Road, #01-05/06 ESR BIZPARK@CHAI CHEE Singapore 469000

Important: Please email your resume directly to [email protected].

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is seeking an experienced Customer Training Scheduler in Singapore. The incumbent will work within Training Solutions to handle allocating and scheduling of all Training Solutions global training resources in line with customer requirements as outlined by the Customer Training Operations. Focus of the position is to ensure the efficient, optimal and cost effective utilization of the global Training Solutions network.

Position Responsibilities:

• Schedules flight and maintenance training for multiple airplane models.
• Manages product/process changes (impact and alternative analysis, documentation, etc.) via defined change management processes.
• Forecasts optimal training schedules based upon strategic plans.
• Manages rescheduling efforts. Develops reports and analyses regarding training resources.

Basic Qualifications (Required Skills/Experience):

• Bachelor degree or higher
• 3+ years of experience in customer support or training schedule related experience.
• 3+ years' experience handling a demanding workload via multi-tasking (i.e., handling daily work, urgent emerging issues, project management, and phone call requests, etc.).
• 3+ years' experience in a position where priorities changed frequently and customer service was critical to the teams success.

Preferred Qualifications (Desired Skills/Experience):

• Experience with training scheduling and program management, integration of all logistics elements, customer communication, as well as understanding of execution of program planning to ensure schedules, and baseline requirements of flight crew training schedule and program.
• Experience working on Flight Simulator Training scheduling or a comparable commercial flight training campus operation.
• Experience with airlines scheduling related to Flight/Maintenance training practices.
• Work shift may vary based on the needs of the business.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization:

• Candidates must have authorization to work in Singapore and the Company will not be sponsoring Employment Visas.
• Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Export Control Requirements: Not an export control position

Please apply via Boeing career portal weblink for further consideration : https://jobs.boeing.com/job/singapore/customer-training-scheduler/185/67152732096

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

This recruitment effort is in collaboration with e2i

What the role involves:

• Responsible for facilitating and managing activities involving cross-border/Domestic transportation operations, partnership and projects.
• Familiar with custom (Malaysia and Singapore) requirements, import and export procedures
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Checking with Malaysia counterpart on their status as a declaring new customer in Malaysia or liaising with Malaysian customers or their declaring agent on the Malaysian customs procedures.
• Submitting the selling rate to Singapore customer.
• Coordination with Malaysia counterpart on Sales lead from the destination.
• Looking into all aspects of customer's requirement/problem solutions to handle their shipments
• Cross border trucking (CBT) billing & preparing of reports for internal &external customer.
• Generation of cross border road freight (CBRF) reports.
• Any other duties as assign from time to time.

Required Qualifications, Skills & Experience

1. Min 'O' Level
2. 1 years of experience
3. Computer literacy,custom regulation,cross border operation, communication skill
4. 1 year experience
5. Microsoft office, Email, WMS

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for all day-to-day operations of the company's owned e-commerce system, including responding to customer queries, relevant documentation, and liaising with internal and external stakeholders and partners for order fulfilment.
• Support the e-commerce strategy, including web development to enhance to e-commerce site, content management, pricing management, sales materials and ensure best practice is maintained across the website.
• Managing and working with wider teams, partners and vendors.
• Collaborate with marketing team to create a comms strategy to increase sales by driving awareness of the platform and drive conversion.
• Plan, implement and track sales to optimize results and meet commercial goals and KPIs.

• At least 2 - 3 years of working experience in E-Commerce Channel Management.
• Hands-on experience with Adobe Experience Manager and Adobe Commerce (Magento).
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders.
• Meticulous with exceptional attention to detail.
• Strong analytical skills and data-driven mindset, ROI driven.
• Strong project management abilities, including the coordination of multiple tasks and stakeholders and the ability to manage deadlines.
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.
• Work location: Expo.

Responsibilities:

• Handle daily operations independently
• Responsible for all shipping documents (transport, documentations, booking with shipping line and preparing Bill of Lading documentations)
• Daily liaising with oversea counterparts, local sales and operation teams on delivery and logistics issues
• Key in cargo details and ensure payment from suppliers and customers are input into the computer system
• Monitor and ensure all orders are duly delivered to customers within a stipulated operation turnaround time
• Coordinate and communicate customer’s requirements and provide timely proposals and solutions to customers
• Quotations
• Handle customer’s complaint or issue, if any
• Any other duties assigned by Management

Requirements:

• Good communication and inter-personal skills
• Proficiency in MS office suites
• Min 3 years of related work experience in freight forwarding/logistics industry
• Familiar with import/export permit declaration and cargo clearance procedures
• Meticulous, multitask, organized and adopt a careful work approach
• Able to start work immediate or on short notice

**Work Location: CHANGI AIRFREIGHT CENTRE

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

Overview:

In this role, you will be required to support the day-to-day operations of the stall you are assigned to. You will be representing the company, in charge of interacting with customers and ensuring customer satisfaction. You will be required to maintain stall cleanliness, handle stall opening and closing, process customers’ orders and respond to customer enquiries. The ideal candidate should have an amiable personality, good communication skills and adopt a customer-first mindset.

Responsibilities include:

· Attend to customers and provide advice on products, brand or company related enquiries;

· Process customer’s orders and carry out cashiering duties;

· Upsell promotional products and/or new products to customers;

· Basic food preparation and packing of products;

· Daily maintenance of outlet’s cleanliness and sanitation and adhere to hygiene and safety standards;

· Perform service recovery positively intending to keep patrons happy and ensure recurring business;

· Responsible for stall opening and closing;

· Assist in day-to-day stall operations;

· Any other ad-hoc duties as and when assigned by Management.

Minimum qualifications

· Candidates must possess at least Primary/Secondary School/"O" Level, Higher secondary/ Professional Certificate/NiTEC in any field.

Requirements

- ** Singaporeans/PR Only **

· Able to work outdoors and work in a fast-paced environment

· Adaptable and willing to learn

· Positive with a passion to serve and take initiative

· A Team player

· Willing to work shifts : 6.30am - 2.30pm/ 11.30am - 7.30pm/12pm to 8pm

Working hours:

· 4 Days work week - 12 hrs work shift: 8 am - 8 pm

· 5 Days work week - 9.5 hrs work shift: 7am - 3pm / 12pm - 8pm

· 6 Days work week - 8 hrs work shift: 11.30am - 7.30pm

Job Description:

• Advise appropriate service/repair requirements to meet customer needs.
• Act as a key communication link between customers and the workshop to ensure responsiveness.
• Monitor job progress and update customers on repair status.
• Responsible for daily intake of cars for servicing
• Provide excellent customer service to customers
• Any other ad-hoc job assigned by the supervisor

Job Requirements:

· Basic vehicle knowledge is required for this position.

· Great teammate with initiative and a positive attitude towards learning

· Self-motivated individual with a strong sense of responsibility

· Preferably, a valid class 3 driving license would be an advantage

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Customer Service Representative:

Duties and Responsibilities

To provide admin and operational support in Warehouse- Logistics Department. Opportunity to learn how to manage the administrative work in dealing with customers and telephone calls. This position is ideal for candidates who are positive-minded and love to work in a fast-paced environment.

· Problem solving for daily customer issues.

· Manage daily administration issues such as customer oriented and consignee related matters..

· Perform additional duties as required by the management.

· Ensure proper documentation

· Ensure SOP and KPI in office are in proper manner

Requirements

· Must possess at least GCE 'O'/Diploma in administration, business management or any related field.

· Conversant in Mandarin and English (is a must to liaise with China customers).

· At least 2-3 years’ experience in similar industry preferred.

· Must be proficient in MS Word and Excel.

· Positive work attitude, strong sense of urgency and responsibility, strong team work.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level or a Diploma in any field.
• Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
• Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Strong ability to write succinctly.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Tasks:

• Work with System Engineers and vendors to resolve customers' technical problems
• Ensure support cases are tracked and duly closed
• Manage support cases through the use of SAP and support ticketing system
• Work closely with various teams, eg. Sales, Logistics and subsidiaries to manage the handling of repair items
• Analysis of support and repair data
• Sharing of preventive measures with Engineers and Customers to reduce equipment failures

Qualifications:

• At least a diploma in Electronics engineering
• Preferably with minimum 2 years' working experience
• Knowledge in RF & EMC is an advantage
• Working knowledge in SAP a plus

Duties and Responsibilities (Customer Services)

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• Knowledge of adult learning is preferred