Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
• Identify improvement opportunities through process re-design, automation development or system improvements.
• Manage a team of Service Desk Agents and Team Leaders to ensure optimal performance
• Manage duty roaster
• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
• Review and manage IT Service Desk services Service Level Agreements
• Handle customer’s feedback and ensure prompt and effective resolution

Experience:

• Diploma or Degree in Computer Science / Information Technology
• Minimum 5 years of Service Desk relevant experience in operation management of contact center / service desk
• Minimum 3 years’ experience managing Service Desk agents
• Hands-on experience on End-user Computing, Active Directory, Office365
• Good interpersonal, communication and organization skills
• Analytical and problem-solving skills with the ability to work autonomously
• Preferably ITIL Certified with knowledge of ServiceNow

Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Qualifications and Requirements

• Diploma or Bachelor's degree in Science (especially Chemistry) or Engineering or equivalent.
• At least two years of experience related to technical service or product or sales role in analytical instrument industry.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

About Shimadzu

Shimadzu (Asia Pacific) is headquartered in Singapore with over 500-strong employees across five subsidiaries in India, Malaysia, the Philippines, and Vietnam, covering the Analytical & Measuring Instruments and Medical Systems field.

Today, with more than 50 distributors, we have maintained a strong presence in 15 countries comprising Bangladesh, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, and Vietnam, amounting to 1500 frontline force.

We regret that only shortlisted candidates will be contacted.

Highlights:

Job Description & Requirements

Service Engineer/Service technician is responsible for the commissioning, maintenance, and repairs of SMARDT Chillers and related products and services. He/She works closely with the service team and other department staff, ensuring the highest levels of customer service, assistance, and advice at all times.

· Carry out the commissioning, maintenance, service repairs and assembly of SMARDT Chillers throughout the Singapore region, including breakdown repairs that may require working outside of normal business hours.

· Work closely with the Service Team and other department staff to identify and communicate service-related matters that will assist Smardt customers and products.

· Support the achievement of Smardt direct service provision in the Singapore region, while always maintaining safe work practices.

· Regular housekeeping.

· Other duties as required.

Requirements:

· Must be a qualified and licensed air conditioning technician working in the HVAC industry for min. 5 years.

· Must have experience working with central plants and chillers

· Centrifugal refrigeration compressor and oil-free compressor experience will be highly regarded

· Solid grasp of Chiller Controls and Plant Control Systems is essential

· Computer literacy is essential

· Experience in Training others is highly regarded

· Experience in offering remote technical support is highly regarded

· Experience in travelling to offer product support is highly regarded

· Other language skills highly regarded

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Responsibilities

• Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including gaming machines & systems.
• Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
• Maintain a positive image and high customer satisfaction with company’s customers.
• Follow documentation, policies and procedures and perform tasks with minimal supervision and completed the essential paperwork timely.
• Guide/assist the local or oversea customer to investigate or troubleshoot the issue
• Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
• Explain to customers on basic functionality of company products

Specifications

• 1 - 2 years of working experience in field technical support (Fresh graduates with relevant qualifications are welcome)
• Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
• IT knowledge and technical troubleshooting skill is desirable.
• Work well in a team setting.
• Able to travel overseas for short-term assignments and installations (overseas allowance provided).
• Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
• Have own transport

Job Purpose:

Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.

Key Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Requirements and skills:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts including night shift
• Able to work on weekend and public holiday

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

·Manage sales enquiries and process quotations.

·Process sales or service orders.

·Process draft billings.

·Meet up with customers.

·Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

·Knowledge of SAP will be an advantage.

·Only Locals (Singaporean or PRs) need to apply.

Location:

·Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Type: Permanent

Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Responsibilities:

• Develop channel-specific marketing strategies aligned with overall business objectives.
• Collaborate with sales team to understand the needs and preferences of different distribution partners.
• Develop business plans tailored to specific channels, focus categories and target audiences.
• Create marketing collateral and sales support materials such as brochures, presentations, and product training materials.
• Lead SNOP (Sales and Operations Planning) process from sales angle by working with the team on business demand.
• Plan and execute promotional campaigns to drive sales through key channel partners.
• Coordinate with channel partners to leverage their marketing channels and resources for campaign execution.
• Conduct market research to identify trends, opportunities, and competitive threats within the food service industry.
• Analyze sales data and customer feedback to gain insights into channel performance and effectiveness of business plans.
• Lead an inside sales team to service tail end customers which are lower potential.
• Any other relevant and ad-hoc tasks assigned by line manager.

Prerequisites

• Minimum 5 years of experience in channel development, sales, or marketing roles, with a proven track record of developing and executing successful channel strategies, experience in the food service industry is highly preferred.
• Degree in Marketing, Business Administration, or a related field. An MBA or equivalent advanced degree is a plus.
• In-depth knowledge of market trends, opportunities, and competitive landscape within the food service industry.
• Strong analytical skills with the ability to interpret market data and trends.
• Excellent communication and interpersonal skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Proficiency in Microsoft Office suite, data analysis and good knowledge of Excel and financial software (e.g., PowerBI, SAP).
• Ability to work independently and collaboratively in a fast-paced environment.

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

Job Description Summary

The Lead Performance Engineer will report to Manager, Performance Engineering and will drive leadership towards the overall Performance Field Testing strategy and provide customer catered performance management support through the lifecycle of key GE customers under long term service agreements.

Essential Functions

In this role the candidate will be responsible for executing thermal guarantees of the assigned region portfolio of MYA contracts. The candidate will strategize and coordinate MYA performance testing, interact with internal teams and customers on technical issues, drive thermal performance improvement utilizing historical data and analytics, and lead productivity initiatives. In addition you will:

• Develop short term and long term goals to address operational and testing issues that impact thermal testing cost and execution.
• Develop and execute strategies geared towards maximizing thermal contract profitability.
• Work closely with the regional operations, productivity, and outage teams during outage pre-planning to align and include thermal testing activities and performance improvement recommendations; follow through in implementation and ensure impact of inaction is understood by all stakeholders
• Review MYA contracts to ensure testing procedures and practices are aligned to contract requirements and provide feedback to ITO as necessary
• Drive adoption, successful execution, and continuous improvement of remote performance testing
• Support the commissioning process for new units with MYA thermal guarantees, in order to fulfill the MYA requirements.
• Manage the overall fulfillment of MYA thermal performance testing in assigned region, leveraging various organizations within Power Services
• Work with cross functional teams to ensure significant lead time for planning and appropriate visibility to performance test backlog
• Support technical review and approve test data, calculations, procedures and reports.
• Provide the business with accurate technical assumptions in commercial and business trade-off discussions for contract renegotiations, new deal negotiations and contract amendments.
• Provide support to performance ER cases on assigned portfolio of units.
• Lead RCA’s and diagnostic efforts on assigned portfolio of units to ensure consistent message to external customers.
• Support tool creation and development initiatives within the group
• Support meetings at customer sites in the assigned region as needed

Desired Characteristics:

• Candidate MUST have experience that would demonstrate technical knowledge and understanding of Gas Turbine, Combined Cycle and Steam Turbine Thermodynamics
• Experience in a cross functional environment
• Experience working with customers.
• Mechanical Engineering Master’s degree
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Experience working with field data and information PC proficiency

Work Traits:

• Understands business objectives and drives specific tasks required to meet the objectives.
• Understands GE products, capabilities and limitations in sufficient detail to be able to structure solutions that meet customer needs.
• Learns and understands the business vision and openly and consistently follows it
• Provides input to all members of the team
• Displays good interpersonal skills - is accessible and approachable.
• Anticipates customer needs and ensures that they are met.
• Measures processes and performance through the customer's eyes.
• Communicates messages clearly and concisely.
• Builds loyalty and commitment.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

In this role, you will lead specialist customer engineering teams and deploy a team of subject matter experts responsible for working alongside our prospect and customers in the enterprise segment to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Qualifications

Job responsibilities

• Lead a team of Specialist Customer Engineers and build an inclusive and thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing role.
• Demonstrated leadership experience, such as people management, team lead, mentorship or coaching.
• Ability to travel up to 50% of the time as required.

Preferred qualifications

• Experience as a pre-sales manager or people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including delivering compelling messages to audience, asking strategic questions, and leading conversations that drive business opportunity.

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant Digital Engineering Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in Digital Engineering. The SLS should be a dynamic, results oriented, experienced Digital Engineering field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Digital Engineering products and/or Customise Software/ Solutions in the market is a MUST
• Strong experience in direct interaction with customers in Singapore market related to Digital Engineering
• Ability to independently have conversation with point of view on Digital Engineering to CxO and Head of Digital and/or Data
• Should have done Digital Engineering solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for Digital Engineering
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

Summary of Role

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant AI & Analytics (AI&A) Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in AI&A. The SLS should be a dynamic, results oriented, experienced AI&A field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

• Market Leadership
• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients
• Business Development
• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Data and AI products in the market
• Strong experience in direct interaction with customers in Singapore market related to Data & AI programs
• Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital
• and/or Data
• Should have done Data & AI solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for AI
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Responsibilities:

Service Management

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents
• Provide reports to customer and Thales management that are timely and accurate

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Contactability

• Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided by Thales to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service
• Be on 24/7 standby for any escalation by the maintenance personnel

Performance Reports

• The following reports are to be provided every month in a format structured determined by the AuthoritySummary of Contractor performance reports
  Summary of completed jobs and tasks
  Summary of outstanding jobs and tasks
  Preventive maintenance checklist and reports
  Authority furnished spares status and reports
  Equipment / modules defects and warranty reports
  Serialised inventory included spares report
  

Obsolescence Management

• Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence
• Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Stock Take Requirements

• Ensure quarterly stock-take programme are performed on the spares inventory at Thales office and Authority sites.
• If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

All other related duties

• Perform other related duties as assigned or requested

Requirements:

• Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent
• Minimally 5 years of experience in supporting mission critical systems
• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Location: Open to candidate from SG/MY/HK/CH/DUBAI, we have office in different countries.

Job Scope:

• Leadership and Management: Lead, mentor, and develop a high-performing customer service team.
• Customer Service Strategy: Develop and implement strategies aligned with company goals.
• Operational Oversight: Manage day-to-day customer service operations, ensuring efficient handling of inquiries and issues.
• Customer Experience Enhancement: Design initiatives to improve overall customer satisfaction and retention.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
• Technology and Tools: Implement and manage customer service tools and technologies.
• Cross-Department Collaboration: Work with other departments to ensure a seamless customer experience.
• Performance Reporting: Prepare and present regular reports on customer service performance and insights.
• Data-Driven Improvement: Use analytics to drive continuous improvement initiatives.
• Customer Insights Communication: Share customer feedback and insights with relevant stakeholders.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in customer service management, preferably within the cryptocurrency/fintech/banking industry
• Proven experience in leading and managing customer service teams.
• Strong understanding of the cryptocurrency industry and its unique customer service challenges.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

As Field Service Coordinator, your objective is to help ensure timely and effective resolution of technical issues, maintain customer satisfaction, and promote a positive experience with the ANCS brand.

In this position you will be reporting to the Manager, Customer Delivery Singapore. The location of this position is Pandan Crescent in Singapore.

What will you be doing:
As Field Service Coordinator, your work will focus on these responsibilities:

• Handle and resolve customer inquiries, complaints, and support requests through various communication channels, such as phone calls, emails, and live chat.
• Being a main point of contact for customers seeking assistance.
• Gather and prepare information for the service teams to enable them to diagnose technical issues and provide solutions or escalate complex problems to higher-level support teams.
• Ensure and execute administrative duties to enable a smooth transition into a service job.

To be successful in this role, we expect you to have:

• High school, diploma or equivalent; bachelor's degree is a plus.
• Previous experience in customer support, call center, or help desk roles is preferred.
• Strong verbal and written communication skills.
• Strong problem-solving skills with a pragmatic approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong teamwork and collaboration skills to work effectively with internal teams.
• Customer service-oriented mindset with a focus on delivering high-quality support.
• Patience and composure in handling challenging customer interactions.
• Proficient in using ticketing systems, CRM software, and other customer support tools.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required is a plus.
• Experiences in SAP is a plus.
• Proficient in MS Office.
• Familiar with the maritime business and regulatory environment is a plus.
• Knowledge of the ANCS product portfolio is a plus.
• Fluent in English, spoken and written

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: [email protected]

Royal Ocean Marine is seeking a highly motivated and customer-focused Customer Service Executive to join our client team a logistics company in the West. As a Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the logistics industry.

• Job Type: Full-time
• Pay: $2,800.00 - $3,100.00 per month
• Benefits:
• Free parking
• Schedule:
• Monday to Friday (8.30am to 5.30pm)
• Company transport to/from Jurong East MRT
• Monday to Friday,

Key Responsibilities:

• Handle incoming customer inquiries and provide prompt and accurate information
• Resolve customer complaints and issues in a professional and timely manner
• Collaborate with internal teams to ensure seamless customer experience
• Maintain customer records and update relevant information in the system
• Assist in coordinating logistics and transportation services for customers
• Provide support in administrative tasks, such as generating reports and preparing documentation
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the maritime or logistics industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of maritime industry processes and terminology is a plus
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Only for Singaporean and local Residents . Not open for non resident or non Singaporean

Chan Chee Meng

EA 07C3069

R1110620