Responsibilities

* After sales maintenance support

* To carry out troubleshooting, basic repair or rectification and servicing jobs on AV/ IT hardware and software

* Manage preventive / comprehensive maintenance, setup, installation and commissioning of AV Systems & Solutions

* To assist Technical Manager or Superior for all tasks and duties

* To assist in handling projects Engineering & Application Support to Sales Team

* Field support for installation and cabling works on site as necessary

* Responsible for system set-up, Testing & Commissioning

Preparation of Service Reports, SOP & Guides for customer as required including Training to users

*Project Management

* Assist in System Programming

* Proficiency in troubleshooting on Audio-Visual and IT related system deployed

* Any other technical roles & responsibilities as necessary

Requirements
- Min NITEC/Higher NITEC/Diploma in IT/Electrical/Mechatronics/Electronics Engineering

- Hardworking, willing to learn and positive attitude

- Knowledge of AutoCAD will be an added advantage

- Able to work independently

- Preferably at least 1-year relevant working experience

- Able to communicate in Mandarin with customers and suppliers is preferred

- Monday to Friday 5 days week

- Possess Class 2/3 will be an added advantage

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to work independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

Job Description:
You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements:
• Diploma, preferably with 1-2 years’ of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

Job Description:
You will handle patient accounts receivable transactions involving journal postings, payment reconciliation, outstanding accounts review and follow-up. You will support front desk duties in cashiering, attending to patient enquiries on bills, claims, payment and financial assistance applications. Other responsibilities include computation of statistical information for analysis, checking of document completeness, maintaining secured document keeping, providing administrative support to the department and perform any other duties as assigned.

Requirements:
Diploma with at least 1 year of relevant experience
Good team player with strong interpersonal and communication skills
Highly motivated, independent and adaptable to change
Customer-oriented and meticulous with a flair for numbers

• Provide excellent after-sales support and address service bookings, inquiries, and complaints.
• Discuss vehicle needs with customers, create detailed quotes, and keep them updated on their service status.
• Input service transactions, generate reports as needed, and manage payments and customer feedback.
• Build trust with customers, recommend suitable services, and follow up on job completion and feedback.

Requirements:

• Have at least a GCE ‘O’ Level or NITEC/Diploma in Automotive Technology, and experience in scheduling repairs and planning resources.
• Basic Knowledge of car components and repair estimates, solve problems effectively, and know the motor insurance claim process.
• Customer-focused, proactive, organized, detail-oriented. Strong communication and administrative skills.
• Hold a valid Class 3 driving license.

Nearest MRT: Taiseng, Ubi, Kaki Bukit MRT

Working Hours: Monday to Friday, 9.00am to 6.00pm,

Saturday, 9.00am to 1.00pm, Sunday and Public Holidays: Closed

Employment Benefits:

AWS (13-Month) : Subject to the performance of the Company

Annual Leave : 1st year: 7.0 days

2nd year onwards: 14.0 days

Pro-rated for incomplete year of service

Medical Leave : As per Employment Act

Hospitalisation Leave : As per Employment Act

All others, if any : As per Employment Act

EA Personnel Name: Melody Sim

EA Personnel No: R2095899

EA License No: 16C8443

Job Responsibilities

• Handling incoming calls, handling technician requests, Prepare Quotations for MCSTs, and handling project correspondences.
• Coordinate service appointments and dispatch technicians to client locations as needed.
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance.
• Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system.
• Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns.
• Monitor the status of ongoing service appointments and provide regular updates to customers as needed.
• Assist with billing inquiries, invoice processing, and payment collection.
• Identify opportunities for process improvement and contribute to the development of customer service policies and procedures.
• Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention.
• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns.
• Other ad-hoc duties as assigned.

Job Requirements

• At least 2 years (s) working experience in a related field.
• Experience in handling maintenance contracts is preferred and must be computer literate.
• Possess good communication, listening, and interpersonal skills to maintain good rapport with our customers.
• Independent, resourceful with a high degree of initiative, and able to work under pressure.
• Alternate Saturday.

2. SKILLS

Product Knowledge

Microsoft Office

Microsoft Excel

Process Improvement

Interpersonal Skills

Administration

Good Communication Skills

Customer Satisfaction

Team Player

Customer Service

Customer Service Experience

Responsibilities:

• Greet and serve customers with a friendly and positive attitude
• Take customer orders and ensure accuracy
• Maintain cleanliness and hygiene standards
• Work collaboratively with team members to ensure efficiency

Information:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment

• Work Week & Shift: 6 days, rotating shift

• Annual Leave: 12 days

• Location: Changi Airport Terminals

Job Responsibilities: Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

• A local diploma in any discipline

• Good command of written and spoken English

• Pleasant with a cheerful disposition and good interpersonal skills

• Team player in a fast-faced environment.

• Independent and able to multi-task

• Able to prioritise tasks effectively to ensure most important tasks are completed on time

Compensation:

• Local Diploma: $2500

• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)

• Staff transport will be provided for candidates working beyond midnight

• Serve customers
• Take order
• Send dishes
• Assist in clearing tables

Location: 421 Ang Mo Kio OR 14 Jalan Kuras

Working days: 6 days

Working hours/timing: 7,9,12Hours morning shift

Any benefits: have AL, 1 meal provided, medical claim

Responsibilities:

• Assist with customer inquiries
• Support customers through the loan application process
• Generate and manage loan contracts
• Explain loan details and complete contract signings

Required Skills:

• Able to communicate fluently in English and Mandarin
• Proficient in Microsoft Excel and Word
• Minimum O Level with 4 credits or higher
• Meticulous in data entry

Desired Attributes:

• Target-oriented
• Cheerful and helpful demeanor
• Patient and a good listener
• Hardworking
• Capable of working independently and as part of a team

# 3 to 5 years Experience from Food Services & Facility Management

# Clusters management & statistical reporting support

# Operation/Admin experience on Catering and F&B

Responsibilities

• Operational, administrative, and analytical support
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• PO creation, including tracking and follow up on invoices submission
• Book travel arrangements, submit and reconcile expense reports
  
  Job Requirements
• Degree
• Food Service Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• 
  

Send your resume to [email protected]

• Provide friendly service, take orders accurately, and assist customers with their needs.
• Keep dining and service areas clean.
• Work collaboratively with other crew members.

Location: Serangoon

Working days: 5 days

Working hours: 4 days - 12 hours & 1 hour break (44 hours per week) - to be discussed and negotiable

Salary: up to $3500 depending on experience

9am-9pm

Incentives given if hit target

EA Personnel Name: Melody Sim

EA Personnel No: R2095899

EA License No: 16C8443

Program Coordinator, Allkin Senior Service

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Desired Skills and Competencies Technical Competencies:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate

Core Competencies:

• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.

Preferred achievements / characteristics:

• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

Job Responsibilities :-

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assess product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned and responds to change productively

Requirements :-

· Must be an engineering in the following disciplines – Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
• Handle service-related matters pertaining to the Public Health pillar;
• Handle difficult customers and effect service recovery where necessary;
• Track and analyse the volume, nature and trend of feedback and appeals received;
• Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241

As a Customer Service Officer at our preschool, you will play a vital role in providing exceptional service to customers and visitors. Your primary responsibility will be to ensure a positive experience for all stakeholders by addressing inquiries, resolving concerns, and facilitating communication.

You will also assist in enrollment processes, manage administrative tasks, and maintain accurate records.

Your warm demeanor, good communication skills, and attention to detail will contribute to the smooth operation of our preschool and foster a welcoming environment for all.

JOB DESCRIPTION

• Attend to enquiries
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Work Locations:

• Kinderland Preschool @ Ministry of Manpower (059764)

Additional Information：
Working day: Monday to Friday (5 days per week)

For more information, you may visit our Kinderland website link below: https://kinderland.com.sg/

Job Description & Requirements

Food SERVICE COUNTER Attendant are responsible for the daily prepare and serve food to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food Design attractive menus
Develop a relationship with regular customers
Follow food and safety regulations
Order food supplies for the kitchen
Ensure that customers are satisfied with food and service
Assist with marketing events
Create restaurant policies
Hire and train new restaurant staff
Able to teach & guide staff on food preparation
Able to hold weekly meetings for staff.
Simple deep frying & cooking experience is required.
Food serving is required during peak hours.

all races welcome

English and Mandarin speaking will mor advantage..

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

DUTIES AND RESPONSIBILITIES

WORSHIP SERVICES

• Coordinate with Worship Services Coordinator across all locations
• Implement new systems and processes as approved by Senior Pastor
• Train the Worship Services Coordinator, Production Manager and Service Team Captain of church locations with processes of organizing the service flow and communicating with volunteers involved on that Sunday
• Identify and equip potential Worship Service Coordinators
• Identify and implement improvements in Worship Services processes
• Oversee / Manage Worship Services Coordinator for all locations
• Monitor supplies and ensure ministry supplies are purchased and prepared before services

VOLUNTEER MANAGEMENT

ALL TEAMS:

• Oversee and train volunteers for the production, service, KIDS, and music teams.
• Develop a volunteer management system that tracks serving information of volunteers to prevent burnout
• Develop a volunteer development system that tracks training information and skillsets of volunteers
• Develop, maintain, review and improve volunteer processes and policies related to recruitment, orientation, training, serving, and withdrawal from ministry
• Maintenance, review and improvement of both volunteer management and volunteer development systems
• Plan and execute volunteer recruitment events
• Plan and execute volunteer appreciation events
• Budget for church-wide volunteer events and ensure that budget is not exceeded

EVENT MANAGEMENT

RECURRING EVENTS & AD HOC CHURCH-WIDE EVENTS

• Work together with event IC to determine requirements and to plan for the events
• Coordinate flow/order of event to all team members involved
• Delegate tasks and ensure team members have clarity on roles
• Budget for events and ensure budget is not exceeded
• Oversee execution of event

Job Responsibilities:

• To be the HR service delivery contact point for your assigned locations.
• To deliver efficient, high-quality HR service to employees, line managers, and HRBPs
• in your assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to on time.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous
• improvement efforts.
• Update and maintain all related knowledge management documents (e.g. SOPs, desktop
• procedures, and process workflows).
• Work closely with the HR Business Partners and CoEs to facilitate the implementation of global/regional initiatives.
• To support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and regularly communicate with them to obtain feedback on daily operations.

Requirements:

• Diploma or equivalent in Business, HR, or related field
• Experienced in HR Shared Services; HR Service Delivery; HR Operations; Maintaining an HR database; and HR systems experience; Familiar with Employee Life Cycle activities

We are a small bistro cum bar looking for energetic, passionate & responsible personnels (2 openings) to join us.

Responsibilities :

* Ensure Customer Service Satisfaction

* Ensure food, drinks & alcohol served are up to quality

* Must be attentive & ensure alertness on customers' requirements

* Assist in monthly inventory (optional)

* Basic housekeeping duties

* Bilingual in English & Mandarin

* Basic Food Handling Cert required

* Sun to Fri : 6pm to 11.45pm (Choose 3 days)

* Only SG & PR

We are JUO Studios: a creative shop that specialises in post-production, social media management and

IP development and we're looking for a client service lead to join our team.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the main point of contact for key clients.
• Understand client needs and objectives to provide strategic advice and solutions.
• Ensure the timely and successful delivery of services according to client needs and objectives.
• Monitor service performance and client satisfaction, taking corrective actions as needed.
• Coordinate with internal teams to fulfill client requirements and resolve any service issues.
• Conduct regular team meetings to review performance, share updates, and address challenges.
• Develop training programs to enhance team skills and knowledge.
• Oversee the onboarding process for new clients to ensure a smooth transition.
• Prepare and present regular reports to clients on service performance, metrics, and outcomes.
• Communicate updates and changes in services, processes, or policies to clients effectively.
• Develop and implement strategies to improve client satisfaction and retention.
• Identify opportunities for service enhancements and process improvements.
• Track and analyze key performance indicators (KPIs) to assess service effectiveness.
• Use data-driven insights to drive improvements and optimize client service operations.
• Assist in developing proposals and presentations for potential clients.
• Monitor account budgets related to client services and ensure cost-effective operations.
• Contribute to financial forecasting and budgeting for client service activities.
• Stay updated on industry trends and best practices in client service.

Requirements:

• Diploma / BA/BS in related field
• Minimum 5 years of working experience
• Strong understanding of media industry specifically digital media & marketing
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Organizational and project management skills.
• Ability to analyze data and generate actionable insights.

Objectives: The objective of PSGC is to provide trauma-informed care in a safe and nurturing environment to help the Children & Young Persons (CYPs) recover from their past traumatic experiences and promote their overall well-being.

Desired outcomes: The desired outcomes for the CYPs in the PSGC are as follows:

i. Safety from abuse and neglect while in care;

ii. Improved emotional and behavioural functioning in residential, school and family settings;

iii. Experience of stability while in care; and

iv. Reintegration with their families (or other appropriate permanency options, i.e. fostering, stepping down to main Home/other Homes) within 18 months of entry into the PSGC.

Your role & responsibilities as a Coach:

1. Help create and maintain a child-centred, homely therapeutic community that is responsive to the developmental needs of clients, where clients are enabled to grow holistically, work towards emotional stability and develop their full potential.

2. Familiarise oneself with the background, treatment plan and daily progress of all clients and help implement their treatment plans.

3. Provide individualised care and supervision of 1 - 2 CYPs, supporting the Supervisor/ Social Worker/ Psychologist/ Head of Dept in the intervention programmes carried out in the residential, school and family settings.

4. Conduct one face-to-face session (at least ½ hour) with their assigned CYPs every week, using therapeutic approaches and other intervention strategies such as OT and Positive Behavioural Plans.

5. Carry out the daily operational duties and supervise clients in their regular activities such as having their meals, going to school or attending programmes run by the SGC, and participating in these activities with the clients where appropriate.

6. Assist clients with any difficulties related to day-to-day issues in the dorm, and ensure their welfare and safety

7. Promote discipline among the clients and be a mentor or role model to them.

8. Assess and respond to crises or conflicts (including using MAPA skills) and escalate to supervisor or deputy head of the home when needed.

9. Provide feedback to the Deputy Head and Social Worker on clients’ behaviours and compliance with activities that are part of their treatment plan.

10. Participate in shift-to-shift communication, which includes completing daily documentation, reading the logbook and providing important handover information to staff at the change of every shift.

11. Liaise with clients’ parents / family regarding day leave or home leave (in consultation with the case worker / social worker).

12. Plan, implement and evaluate programmes that will complement the therapeutic goals developed by the Social worker.

13. Carry out structured activities according the PSGC’s schedule.

14. Organise events and outings for the clients.

15. Look into volunteer recruitment, training and scheduling.

16. Form partnerships with external agencies and vendors on the provision of value-add services to the clients.

17. To perform other tasks as assigned by Deputy Head, PSGC.

Academic & trades qualifications

· Min GCE “O” Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

· A Diploma in Social Services/ Counselling/ Psychology

Work experience & skills

Essential

· Able to supervise & manage groups of challenging children

· Able to plan and execute programmes & activities for children

· Able to empathize, relate to and understand children.

Desirable

· Has relevant experience or has worked in a child-centred environment

· Has experience with children & youths with trauma, challenging behaviour or special needs.

· Trained in first-aid and can perform first aid in case of emergency

Personal qualities & behavioural traits

Essential

· A Team player

· Has a strong passion for children, plenty of patience and wants to make a difference in the lives of disadvantaged children and young persons.

· Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff.

· Good interpersonal skills to provide psychological support for children

· Strong morals and ethics, along with a commitment to children

Working Hours

You will be working on a 5-day work week and your working hours:

• 8am to 6pm or
• 12pm to 10pm
• 1 weekday off and Sunday rest day.

However, because of the nature of our ministry, all staff are expected to work 42 hours per week and that includes weekends or working late in the night. As such, depending on the work demands, we shall work out a Flexi-Work arrangement with you.

Interested applicant, please apply with detailed resume & expected salary via SINGPASS. (preferably)