Job Description & Requirements

Role: As an Ecommerce and Customer Service Specialist, you will be an ambassador for our products, providing exceptional customer service across all fronts - our showroom, WhatsApp channel, phone, social media, and emails. You will also handle e-commerce and operations tasks, demonstrating your ability to multitask and adapt in a fast-paced environment.

Location: Singapore

Key Responsibilities

Ecommerce (User Experience Focus)

1. Website Management: Manage and maintain the company’s ecommerce platform, ensuring a seamless, intuitive, and user-friendly experience.
2. Product Listings: Manage product listings, produce product content, upload images onto our E-commerce website, and ensure all product information and images are accurate and up-to-date.
3. Performance Tracking: Use web analytics tools to track site performance and user engagement, making adjustments as necessary to improve UX. Analyse sales performance vs targets, identify bestsellers, and provide recommendations to improve sales and webstore user experience.
4. Product Launches: Plan and execute key launches and sales.

Customer Service (Operations, Satisfaction, and Retail Servicing Focus)

1. Customer Support: Serve and support customers who visit the studio, providing them with product information and assistance. Handle customer inquiries and complaints across multiple channels including our showroom, WhatsApp, phone, social media, and emails, ensuring high levels of customer satisfaction.
2. Showroom Management: Maintain a well-presented, clean, and organized showroom at all times. Receive and process orders, new stock, replenishments, returns, damages and transfers, as well as all stock-take exercises.
3. Quality Checks: Conduct quality checks and pack new stocks to ensure that they meet our standards and specifications. Investigate defect issues with the designer. Ensure stocks tally online and onsite.

Teamwork

1. Collaboration: Work closely with various teams (such as sales, marketing, and logistics) to ensure a unified approach to customer service and ecommerce operations.
2. Communication: Maintain open lines of communication with team members, sharing insights, and collaborating on problem-solving.
3. Team Development: Participate in team building activities, fostering a positive and collaborative work environment.

General

1. Knowledge Acquisition: Proactively acquire knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication.

Requirements

1. Proven experience in a customer service role, preferably in a retail/showroom environment.
2. Experience handling customer service across multiple channels including WhatsApp, phone, social media, and emails.
3. Strong understanding of e-commerce platforms.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and adapt in a fast-paced environment.
6. Strong problem-solving skills and attention to detail.
7. Passion for our products and brand.

We look forward to receiving applications from candidates who meet these criteria. Please note that only shortlisted candidates will be contacted via email(Please check your Junk mail if you applied for this role). Thank you for your interest in our company.

Key Job Purpose:

• Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
• Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency.

Job Responsibilities:

1. Inventory Management:

• Develop and maintain inventory plans for spare parts to ensure optimal stock levels
• Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
• Manage transition between discontinued and replacement parts released via ECR/TB

2. Demand Forecasting:

• Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
• Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly

3. Supplier Management and Order Processing:

• Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
• Track status of purchase order and expedite shipment when necessary
• Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries

4. Data Analysis and Reporting

• Utilize inventory management systems and tools to track stock levels, order history and usage trends
• Generate reports on inventory status, demand forecasts and supplier performance

5. Documentation and Process Improvement:

• Maintain accurate records and documentation related to inventory and procurement activities
• Continuously evaluate and improve inventory management processes and procedures
• Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste

6. Any other additional related responsibilities and project as assigned by superior

Job Requirements:

• Minimum Nitec or Diploma or equivalent in Supply Chain Management
• 2 years relevant working experience
• Proficiency in using Microsoft Excel.
• Excellent oral and written communication skills in English
• Having some experience with SAP system is an added advantage.

• Taking order
• Serving food & beverage to guest
• Ensure cleanliness of restaurant
• Work closely with the team to ensure smooth service
• Any other ad-hoc duties as assigned

Requirements:

• Working Hours: 5 day work week, shift based
• Location: Suntec
• Salary: Up to $2800
• Walk in Interview Available from 26 Aug - 31 Aug 2024
• Able to start work on short notice or immediate

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

• Basic IT knowledge
• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft professional email respond back to customers
• Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email
• Familiar with excel (lookup, pivot table, graph) to generate reports

• Effectively bilingual (English / Chinese) - mainly English and Chinese-speaking callers

• 5.5 days (44 hours per week)
• Mon to Fri : 11.30am to 8.30pm (hours may be adjusted for leave coverage)
• Sat : 8.30am to 1pm
• Location : Kaki Bukit

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Company Description

QSS Safety Products is a safety solutions provider for the workplace and household with a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and Spain. Our vision is to be Asia's most reputed comprehensive safety solution provider for the workplace and household.

Overall Objectives

Maintain the highest level of customer satisfaction based on business interest and administration. Deliver customer service support to internal and external overseas & local customers to ensure overall customer satisfaction. Promptly process all enquiries, orders, and customer complaints with solutions and company interest.

Core Responsibilities

• To manage and be attentive to priority overseas sales matters and after-sales service. Provide strong support to business development in achieving business development sales targets and higher growth.
• To handle daily inbound calls efficiently to promote customer care and to help customers resolve their queries.
• To handle walk-in customer enquiries in an ethical and informative way to promote QSS’s products, and process the necessary document required.
• To make telesales calls from the company database periodically to promote QSS products. Otherwise, support the field sales team by channelling quotations to clientele upon their request.
• To liaise priority with overseas customers and shipping agencies, prepare and process sales orders, shipping documents and other related documents to complete the shipment.
• Coordinate sales activities with overseas customers and the other relevant departments to ensure prompt and accurate delivery of goods.
• To develop a good rapport with overseas and local customers, be knowledgeable of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• To give appropriate, relevant and accurate information to customers. Advise and update customers on inventory, packaging and delivery schedules.
• To be proactive in returning all phone calls and updating any request made by the customers into the system to complete the task without fail.
• Updating of new and required information given by customers such as new product purchase, change of address, person in charge, etc. To ensure an accurate record of required customer information in the system.
• Any other ad-hoc duties assigned by the immediate manager.

Job Requirements

• `O` level in any discipline or relevant experience in sales and marketing.
• Minimum 3 years working experience in the customer service industry.
• Good interpersonal skills and customer service orientated.
• Competent in Microsoft Office
• Efficient for both English and Mandarin.
• Excellent communication skills and ability to work independently or with minimum supervision.
• Analytical, creative and good problem-solving skills
• A good Team player.

Key Deliverables

• Perform customer service efficiently and effectively. Maintain a higher level of customer satisfaction.
• Analyze and rectify customer concerns using established procedures, and devise programs to improve on existing customer service to the customer before the company's interest.
• Attentive to customer’s complaints, and needs and providing the best knowledge solution.

If you are interested, please submit your resume with your expected salary through the submission link.

What are the advantages of working for our company?

• Opportunity for Training and Career Growth
• Harmonious Culture and Working Environment
• Performance recognition rewards
• Team-bonding activities
• And many more!

1. Responsible for processing and management of customers’ orders with timely deliveries.

2. Timely keying in orders and acknowledgment of customer purchase orders.

3. Ensure no overdue customer orders; work closely with the sales team and business development team to clear overdue customer orders for deliveries/ shipments arrangement.

4. Liaise with customers on deliveries/shipment dates and any special requirements about customers’ order fulfilments.

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Opportunity

The candidate is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities. This candidate will also be tasked to take on and be accountable for keys maintenance activities, including providing the required project support from start to completion of various project stages.

Responsibilities:

• Assist team manager in managing day-to-day maintenance operation.
• Perform off site survey with clients to capture essential requirements.
• Re-engineer the systems through analysing and identifying areas for modifications/ enhancements.
• Provide solutions to resolve and/or integrate multiple platforms and hardware, e.g., CCTV, security card access.
• Compile operation manuals and liaising with principal suppliers and maintenance teams on performance of systems on site.
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care departments.
• Support maintenance on testing and commissioning by drafting specific tests and commissioning plans and rectification of systems’ faults.
• Resolve complex technical system issues and coordinate with both internal teams and external vendors /sub-contractors to meet client’s requirements.
• Provide guidance to junior engineers by providing hands-on training and guidance.
• Take on and be accountable for all system faults rectification and provide the required support to team members from start to full resolution stage.
• Support ad-hoc mini project planning, scheduling, and executing the delivery of projects within timeline and client’s expectations.
• Coordinate with internal resources and third parties/vendors, e.g. Sub- Contractors/Suppliers.
• Ensure all system faults are resolved within the required
• Ensure that all works are executed in accordance with approved requirements.
• Create and maintain comprehensive operational manual, including maintenance SOP.
• Perform safety and risk management for all works on site.
• Able to perform 24x7 standby duties to support maintenance and project teams when required.
• Any other duties that may be assigned.

Requirements:

• Preferably a Diploma in Electrical/Electronics/Engineering.
• 3 - 5 years of relevant job experience in similar fields.
• Solid technical knowledge related to ELV works and telecommunication infrastructures.
• Strong interpersonal, customer management and communication skills.
• A good team player with the ability to multi-task.
• Excellent written and verbal communication skills.
• Excellent team player with the ability to meet tight project timeline and system resolution

Job Responsibilities:

• Perform service administration effectively and maintain high customer service level
• Attend to customer enquiries and service bookings promptly and courteously
• Meet and provide technical advice and upsell workshop services to customers, assess and meet their expectations
• Provide accident claim advice, repair quotations, and other necessary administration work
• Provide administration and technical support to corporate customer
• Follow up with repair work and update customer of the work progress and ensure that jobs are completed on time for delivery and outgoing QC check
• Monitor the bike bookings and loading system and decide on priority service
• Coordinate with the Workshop Supervisor for efficient workflow to meet financial sales target by fast turnaround of bikes with excellent customer service and quality
• Monitor unpaid bills and follow up on outstanding credit

Job Requirements:

• Candidate must possess at least NITEC or equivalent
• At least 2 year(s) of working experience in the related field is required for this position
• Has passion for bikes and enjoys customer service
• Good communication skills
• Must possess a valid Class 2B license
• Possess a valid Class 2A/2 license is an advantage

By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

Responsibilities:

• Coordinate customer service activities, including managing daily customer service calls and emails, and contacting Lucky Draw winners (if applicable).
• Periodically update LED messages at petrol stations.
• Assist with administrative tasks such as member card management and SPC voucher printing.
• Support SPC voucher procurement, department procurement, and other procurement needs for the service stations.
• Coordinate courier services.
• Oversee pest control coordination.
• Perform other duties as assigned.

Requirements:

• A-Level or Diploma preferred.
• At least 1 year of working experience in admin/customer service support.
• Ability to handle customer service issues and liaise with various internal and external stakeholders.
• Strong interpersonal skills.
• A good team player with a positive working attitude.

Working Hours: 9:00 AM – 6:00 PM, 5 working days

Contract Duration: 15 Sep 2024 – 14 Jan 2025 (Non-Renewable)

** No prior experience needed! :)

As a CS/Admin Assoc, you will learn various skills as you work closely with the customers of our brand and the Business Development team, being the first point of contact between the company and all the customers we link-up with daily, while also managing administrative roles within the office.

• Extension of the brand persona through messages sent over multiple communication channels
• Truly understand our customer's needs to provide them the best options and value for their requirements

We’re looking for an individual with a strong drive to learn and to contribute to the team and brand. You should also be very proactive, able to adapt quickly, juggle multiple tasks and be unafraid of voicing your opinions in our fast-paced and dynamic working environment.

Roles & Responsibilities:

• Handle customer walk-ins at the Pronto Arigato Service Centre
• Main bridge between the customers and the repair team
• Ensure timely updates provided to all their customers regarding the devices they have sent in for repair
• Ensuring items in inventory are kept above reorder levels
• Weekly inventory count

Details:

Working Hours: Tuesday-Saturday, 1030am-730pm

Location: Pronto Arigato Service Centre, Paya Lebar Square, #13-09

Starting Remuneration: $2,300-$2,900

Expected Start Date: Soonest

Job Types: Full-time, Permanent

Japanese established company, location is at CBD Area!

Job Description: 

- Communicate with our customers and business partners to solve engine troubles by email and phone.

- Create a quotation and sales related reports. 

- Issue invoices and deliver the invoices to customers. 

- Key in the information in internal system. 

- Understand products, services and the customers’ demands to become a bridge between the customers and business partners.  - Visit customers to have a meeting for any type of negotiations for our services. 

- Follow up with customers for quotations and payments.

Requirements:

- Minimum 2 years’ job experience within relevant Machinery fields. 

- Candidate must be able to independently manage their time and tasks. 

- Excellent communication skills, initiative-taking to inspire a team & be a good team player. 

- Strong commitment to safety/compliance procedures are needed. 

- Business level of Japanese language proficiency at speaking and writing to consult with Japanese speaking customers, suppliers, and Japan head-quarter.(Requirement qualification: JLPT 2) -  - Business level of English language proficiency at speaking and writing to consult with Japanese and English-speaking customers.  Familiarity with Microsoft products.

Responsibilities

• Take charge of drivers and cargo hand / delivery assistants
• To feedback on any safety violations or discipline by drivers to the Operations HOD
• Plan, schedule, organise and assign jobs daily
• Constant communications with drivers to ensure given jobs is completed
• Liaise and co-ordinate with Customer on any problem pertaining to the job
• To report any cargo damage and traffic accident to Operations HOD
• Assist the Operations HOD to investigate incidents/accidents promptly
• To effectively plan, use appropriate vehicle and equipment and check all company asset/equipment are in good hands
• Assist the Operations HOD to monitor servicing/inspection/maintenance schedule of the department's vehicles and arrange accordingly
• Escalate and report any delivery abnormality & cargo discrepancy to immediate superior
• Constant and close monitoring of all deliveries and collections
• Attend to customer's phone calls during/after office hours
• Assist the Operations HOD in replying to daily customer operational queries and requests
• To perform any other tasks assigned by Operations Supervisor/HOD

Requirements

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Logistics / Transportation / Operations or equivalent
• At least 1 year of experience in the deployment of drivers for trucking/loose cargo jobs
• Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore
• Candidates with Class 3 Driving License will be advantageous
• Good communication and interpersonal skills, with the ability to interact effectively with all drivers and customers
• Analytical, with excellent problem-solving and organizational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications and Google Sheet

Job Scope:

* Cashiering, issue of tickets, glove, etc

* Attend to customer enquiries & all front desk duties

* Daily use of POS system & general admin duties

* Filing & stock inventory

* Schedulling of lane/lessons booking

* Must be willing to work shfit and weekends

• Manage large amounts of incoming calls
• Scheduling of work and coordinating with workers.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Min. GCE O Level

Job Responsibilities:

• Handle vehicle sales (NEW AND USED BIKES)
• Handle short-term and long-term rental activities including handing / taking over bikes for QC checks, photo taking of vehicle conditions, etc…
• Attend the handing over process of bikes to customers.
• Follow up on production / new vehicle preparation activities
• Any other ad-hoc duties assigned by the Manager.

Requirements:

• Preferably have Class 2B license
• Basic experience / knowledge in motorcycle accessories
• Customer-oriented / outgoing personality
• Team player

Looking for candidates available to work on weekdays and Saturdays

Job Types: Full-time, Permanent

Pay: $1,800.00 - $4,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (Preferred)

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Job Description & Requirements

Responsibilities

Overseeing the laundry process, drawing up a delivery schedule.

Ensure efficiency & performance are met or exceeded.

Track competencies of subordinates & provide leadership & development as required to achieve objectives.

Evaluating existing processes and identifying areas for improvement.

Determining problem resolutions and implementing improvements.

Developing and implementing cost-saving measures and quality control systems.

Ensuring processes, equipment, comply with safety standards and legal regulations.

Maintaining research and activity documentation and preparing reports.

Evaluate manufacturing processes based on quality criteria, such as efficiency and speed

Study process and machine requirements

Organize and manage workflows and resources

Develop & track improvement in reduction of planned OT hours.

Coordinate set up & implement standard operating procedure for all operations.

Requirements

Possess at least Degree in Engineering or related field of Manufacturing

Minimum 8 years of manufacturing supervision skills preferred with high level of technical expertise and knowledge of manufacturing processes

Proficiency in Microsoft Office (eg. Excel, Word, Powerpoint)

Effective problem identification and solution skills,

Excellent communication skills, both verbal and written.

Strong organization and management skills.

Strong analytical thinker, proactive and flexibility in their approach to work

Commitment to health and safety standards and environmental regulations

Excellent communication skills to build key relationships with your team and other department

Ability to work under pressure and meet deadlines

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Chai Chee Nursing Home
• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

About the Role

- Installation and Commissioning of X-ray,

Eddy current and Ultrasonic Systems for NDT

applications

- Provide maintenance and warranty support

to customers

- Pre-sales application support to customers

- Provide training on operation of systems

- Spare part management for installed base of

systems

- 30% of regional travel to support overseas customers

About you

- Diploma in any Engineering discipline (Mechanical or Electrical Engineering preferred)

- Basic knowledge of Non Destructive Testing preferred but not mandatory

- 2-3 years of work experience in similar role

- Good communication and interpersonal skills with an outgoing personality

- Strong interest to learn and troubleshoot new products

- Exposure to automation is advantageous but not must

- Radiation related licence holder preferred, but not mandatory (willingness to attend courses to get the licence needed)

- Only Singaporeans need apply

- Class 3 driving license

Benefits/Perks

· 5 day work week

· Flexible working environment

· Salary commensurate with experience

· Health Insurance and medical benefits

About us

We are a German subsidiary established in Singapore for over 20 years with the missionto identify, source and supply qualityproducts and after-sales maintenance, repair, calibration services to our customers in thefield of Non – Destructive Testing (NDT) system and Quality Assurance & Control(QA/QC).

Location: Senoko
Working Hours: Mon-Fri 8am - 5pm or 8:30am - 6pm; Alternate Sat 8:30am-12:30pm
Contract: 1-year contract (Renewable)
Salary: $1,900 + $150 allowance = $2,050

Job Responsibilities:

• Arrange appointments with customers.
• Handle phone and email enquiries regarding appointments and installation-related matters.
• Send reminder SMS/emails for appointments.
• Promote and attend to sales enquiries for the company’s services.
• Liaise with contractors on customers’ service matters.
• Station at the counter and attend to customer queries.

Requirements:

• Good communication skills.
• Good interpersonal skills and customer-focused.
• Highly motivated and team player.
• Computer literate.

Benefits:

• $150 counter allowance per month.
• Company transport (Mon to Fri) near Sembawang MRT.
• Medical benefits.

If you have the necessary skills and are looking to work in a dynamic and customer-focused environment, apply today to join our team!

EA License No: 05C3451

EA Personnel Name: Jess Woon Pei Chyi

EA Personnel No: R23119229

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

1. Training needs, give consultations/assistance and health-talk to staff/customers/corporates, and maintain administration of training and service management.

2. Timely updates on product information to retail staff by developing:

· New product factsheets

· Product newsflash on need basis, e.g. competitor’s product comparison

· Memo on need basis, e.g. handling of negative news

· Key new product training (aka mini-training)

· Newsflash on monthly promotion mailer

3. Conduct staff on-site coaching

4. Ensure timely response to customer enquiries, feedback, appeals, etc.

5. Guide retail staff in handling customer’s enquiries, feedback, appeals

6. Training Scheduling, Service Audits and other administrative tasks

7. Any other ad-hoc duties assigned as and when by Superior

Job Requirements:

· Minimum Degree in Nutrition or related disciplines

· 1 year experience in relevant industry preferred

· Excellent and positive customer service attitude

· Good oral and written communication skills

· Good interpersonal skills