• Process export orders and coordinate shipments with customers, transporters and warehouse according to established systems and processes.
• Serve as liaison providing shipping details to the customer whereby advising appropriate individuals of order changes as they occur.
• Ascertain accurate and timely data processing into the freight solutions system.
• Identify problems, consider alternative solutions, and make recommendations for action. Provide support/service to customers as well as keeping those affected by the decisions up-to-date.
• Ensures high quality customer service and engagement by frequently interacting with external customers through phone, mail and sales call.
• Maintains close working relationship across Business Development units and drives opportunity development of accounts.
• To streamline existing processes to increase operational productivity.
• Provide support on data and statistical reporting required by the Management through systems and applications.
• To assist in any other administrative duties as assigned by the Management from time to time.

Brief description of the Restaurant

New opening Japanese Yo-shoku restaurant. Around 80 pax of capacity.

Job Descriptions

• Handle restaurant operations
• Lead and guide a team of Servers/Kitchen
• Handle preparation and ensure high quality and company standards\
• Provide excellent service experience to all customers/and provide a training to all staff
• Handle all customer queries and feedback in a professional and timely manner
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor work performance of all staff
• Handle and manage all sales figure including FL Cost /Sales

Job Requirements

• Graduated at least Secondary school
• Report to the Japanese directors
• At least 5 years of relevant working experiencese)
• Quality-driven,Can do attitude and customer-oriented mind-set
• Ability to work in a fast-paced environment and manage multiple-task

Benefit

• New Opening Outlet
• Big room for career progression since they are planning to expand more.
• Annual Leave
• Medical Leave
• Uniform will be provided
• Yearly Bonus*depends on business situation/performance
• Staff Discounts
• Transportation allowance under certain conditions
• Following by MOM Part IV of the Employment Act
• *We will do training in TOKYO/JAPAN, let’s joint us!!

Working hours

Working Hour/Standard Condition：

• 7:30-23:30(as Rotating Shift)
• 5days per week (able to work on weekends and public holidays)/principal

Responsibilities

MRO Operation Support

· Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airworthiness and customer requirements.

· Support operations to perform repair assessment on nacelle components metallic and composite structures.

· Support communication with OEM on technical issues and component repair assessment.

· Prepare repair packages with detailed repair drawing, stress analysis and submission for airworthiness approvals.

· Perform basic design activities for tooling aid and assembly jig fixtures, coordination with vendor for fabrication and calibration.

· Support new repair capability development, system setup and airworthiness application.

· Support Quality reviews and investigations to enhance and improve engineering and operational processes.

· Identify, support, drive engineering and shop cost reduction and continuous improvement opportunities.

· Develop and conduct Engineering, Component and Product training to Operations Team.

Continuous Improvement

· Identification of new digitalization and I4.0 opportunities for technology introduction and automation into MRO operation

· Design simple RPA, with user guide to implement the process automation applications

Requirements

Education & Experience

· Degree / Master Degree in Mechanical Engineering / Aerospace Engineering or equivalent

· Fresh graduates are welcome. 3-7 years’ relevant experience is added advantage.

· Engineering trained, good team player, self-motivated, fast learner, good communication skill, and good authoring / literature composing.

· SMART Factory, Industry 4.0 experience & knowledge will be considered as added merits.

o Experience on new technology application

o Interest in digital database, data analytics. Programming skill – python, C#...visual studio…

Robot / Cobot application and integration

Skills

· Excellent computer skills – O365, Microsoft Visio, MathCad. Nastran and Patran, CATIA V5 is added advantage.

· Python or other programming language and software development is added advantage.

· Equipment troubleshooting skills such as debug or troubleshoot an existing system.

· Excellent Communication and presenting skills, able to clearly explain novel and complex ideas to stakeholders of all levels and within multidisciplinary teams.

· Excellent written communication skills for record keeping and documentation.

· Problem solving and creative thinking to troubleshoot problems as they arise and find effective solutions.

· Planning skills to detail project timeline, prioritize workload and keep accurate documentation.

· Flexibility & Adaptability –able to keep up with latest techniques and technologies as they develop.

Pls email your resume to [email protected]

Responsibilities

MRO Operation Support

· Design and create tooling drawing to support MRO activities. Tooling includes assembly jigs, ground support equipment, shop tooling aids, machining fixtures, handling tools, etc.

· Create drawing and guidelines for tooling set-up and utilization.

· Liaise with internal and external machining facilities for tooling fabrication.

· Engage and coordinate with operation teams to ensure all MRO tools are well organized and good conditions. Ensure safe working practices.

· Trouble-shoot, provide engineering solutions and improvements for tooling technical problems.

· Support tooling periodical calibration for assembly jigs, load testing etc. Maintain and update calibration records.

· Support quality investigation, continuous improvement and innovation development.

Requirements

Education & Experience

· Degree in Mechanical/Manufacturing/Design Engineering. OR

· Diploma holder with 4-6 years working experience in Manufacturing and/or Tooling Design will be considered.

Skills

· Knowledge in machining and rapid prototyping would be beneficial

· Ability to interpret technical drawings, geometric dimensioning, and tolerance.

· Ability to use various measurement instruments.

· Proficient in MS Office and CATIA V5 applications

· Use of laser trackers for tooling calibration is added advantage

· Independent, self-motivated and able to work in a fast paced environment

· A team player with a positive attitude and keen interest to learn

· Good interpersonal and communication skills

Ability to multi-task, prioritize and manage time effectively.

Pls send your resume to [email protected]

Responsibilities

The Environmental, Health and Safety (EHS) Engineer is responsible for developing, implementing, and continually improving company’s safety and health programs and procedures to ensure personnel and plant wide Health and Safety. This individual is required to monitor and conduct EHS audits to identify level of implementation & effectiveness of EHS management system, identify & recommend measures/approaches to close gaps/improve the management system. He/she will also be liaising with inter-departments and external organizations on EHS compliance issues.

• Supports site's compliance with WSH Regulations.
• Develop and enforce EHS programs, procedures, reports, permits and training as well as to cultivate & promote EHS Safety Culture within the organization
• Manage and lead in the monitoring and controlling of safety standards in accordance with local regulations code of practice and RTX Corporate EHS requirement.
• Manage Management Of Change (MOC) program for timely closure.
• Monitor and track timely completion of activities, initiatives and action items in Corporate SMART Reporting System, while supporting PDPR Dashboard Reporting.
• Drive effective Waste Management.
• Manage and maintain the facilities to ensure compliant with local EHS regulations.
• Develops environmental regulatory reports and submissions to achieve and maintain standard documentation.
• Ensure organization meets all legal licensing requirements with regards to occupational health and safety.
• Lead and conduct safety inspections
• Develop and conduct inspection & audit program by identifying root causes of deficiencies and completion of preventive and corrective actions.
• Establish & lead trend analysis, audits, accident investigations and site inspections of operational procedures, facility design, equipment and materials.
• Evaluates new hazardous materials to ensure compliance to all safety rules and regulations pertaining to the work are conscientiously observed & in compliance.
• Drive deployment of corporate programs independently.
• Oversee Industrial Hygiene Screening for site personnel.
• Leverage continuous improvement processes and tools (CORE) to improve EHS & Facilities performance
• Drive & champion Behavior Based Safety System.
• Conduct trainings to educate organization of best practices and regulatory/corporate requirements when necessary.
• Assist in coordinating with IFM in facilities maintenance and building services.
• Manage site security and access system, ensuring security and emergency preparedness procedures are implemented properly.

Requirements:

• Degree in Safety, Health & Environmental Engineering.
• Specialist Diploma in Occupational Health & Industrial Hygiene is a plus.
• Minimum 3 years’ experience in the EHS profession. Fresh graduates will be considered for the role.
• Experience in planning, development and implementation of EHS management systems and compliance
• programs.
• Lead and drive hazard identification and risk assessment methodology.
• Good knowledge of local legislation (eg. WSH/NEA/SCDF), BIZSAFE, ISO 14001 & 45001 requirements.
• Fire Safety Manager and/or WSHO is an added advantage.
• Analytical, meticulous, resourceful and able to meet tight deadlines in a fast-paced work environment.
• A team player with good communication, interpersonal and organising skills.

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 2 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Basic knowledge and ability to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently

Summary

The Operations function is responsible for all of the material handling processes from the point of delivery of product through to receipt by the customer ensuring that customer service, quality, and business requirements are met to the highest standards.

Customer Stock Controller will be responsible for scanning and replenishing parts at customer sites to ensure stock availability targets are achieved, providing the interface at the customer site operations to maintain customer service levels.

Job Responsibilities:

• Scan and replenish bins at customer sites to ensure availability target levels are maintained and customer delivery is not impacted.
• Maintain the current storage mediums and set up new bin locations to the agreed company standards.
• Adhere to specified customer quality requirements and ensure the physical integrity of the product is maintained.
• Action urgent stock requirements to the agreed timescales when on call; on duty to adhere to contractual requirements and ensure customer build output is not impacted.
• Be the first point of contact on-site for customer issues and attend site meetings when required to obtain customer data to ensure stock availability levels and customer service levels are maintained.
• Action the setting up of storage locations and mediums to ensure they adhere to the agreed company standards.
• Participation in improvement activities department/company level to enhance business performance.
• Perform cycle count as planned to maintain the stock integrity at customer site.
• Undertake other duties and tasks that may be allocated that are appropriate to the job.

Job Requirements:

• Minimum GCE'O' Level or equivalent
• Relevant warehouse / logistics experience
• Good communiction skills
• Good attention to details
• Standard level of numeracy and literacy skills
• Basic computer literacy skills
• Computer and Microsoft experience will be a plus

Job Responsibilities

• Manage the CFMS system and all road performance issues.
• Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times.
• Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA.
• Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals.
• Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary.
• Ensure necessary actions taken to recover lost mileages.
• Assist Bus Captains in handling emergency situations on the road in real time.
• Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift.
• To render support on adhoc unplanned bus bridging as per SOP.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field.
• Prior working experience would be advantageous.
• Able to perform shift work.
• Excellent IT and communication skills.
• Ability to work in a fast-paced environment would be beneficial.
• Ability to make responsible decision on unpredictable situations effectively.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

CUSTOMER EXECUTIVE

TP Aerospace is a very fast growing and dynamic company operating in the aviation industry. With headquarters in Copenhagen and eight sites spanning from Orlando to Melbourne, we operate in a highly global environment

We are looking for a team player to take up the role as Customer Executive and be responsible for dealing with all our APAC contract customers, securing that we deliver Wheels and Brakes for the customers Aircraft in accordance with requirements.

RESPONSIBILITY

Working from our office in Singapore, be responsible for general customer support, assuring smooth-running of assigned programs.

YOUR TASKS

Your tasks will revolve around the daily operation of our customer programs in strict accordance with the company’s high-quality standards. This includes:

• Processing exchange and lease orders.

• Processing replenishment orders in a timely matter.

• Filing transactions in the company’s IT system, Quantum Control.

• Arranging and following through on pick-up and deliveries between program customers and TP Aerospace’s facilities.

• Coordinating with the quality department and Repair and Asset Managers on warranty cases together with the Program Manager.

• Reporting to management as required.

YOUR PROFILE

• You are Singaporean.

• You probably have 2-3 years of experience from a similar position.

• You are service minded, a team-player and have great interpersonal skills.

• You are a responsible person with high work ethics, and you thrive in a high-pace environment.

• You pay attention to details and have problem solving abilities.

• Experience with customer service is an advantage but not a requirement.

• You know your way around a computer and have solid working knowledge of MS Office. Expert level in MS Excel would be an advantage.

• You are fluent in spoken and written English

EXCEL THE FUTURE

We committed to equal opportunities for every employer regardless of race, gender, age, backgrounds and cultures. We believe in life learning, professional development, empowered to our staff and opportunity to exceed individual potential for his/her career with us. The management builds the culture of respect and appreciation that make the ultimate present environment.

HOW TO APPLY

Please follow the link to send us your motivated application and CV. ONLY SHORTLISTED WILL BE NOTIFY.

We will conduct interviews throughout the process and reserve the right to close the vacancy before the deadline in case we find the right candidate.

Job Summary

The Senior Technician/Technician performs routine fuel farm operations and maintenance activities in accordance with Standard Operating Procedures (SOPs) and safety regulations. He/She prepares the daily logs, supervises the troubleshooting processes carried out by contractors, and reports all equipment abnormalities to the maintenance teams. In times of emergency, he follows emergency response plans as an Emergency Response Team member.

The Senior Technician/Technician works outdoors and is able to operate a variety of aviation support equipment and vehicles for military and commercial aviation ground support operations. A physically fit and meticulous team player, he/she participates in on-the-job training programmes and works well with others.

Job Responsibilities

Conduct fuel farm operations
• Perform fuel quality checks before commencement of operations
• Perform circulation and draw fuel samples for scheduled testing
• Perform loading and unloading of fuel
• Record fuel transactions
• Perform daily top up of refueller

Conduct fuel bridger and aviation specialised vehicle (ASV) operations
• Perform aircraft defuelling and refuelling
• Operate fuel bridger and aviation specialised vehicles (ASV)

Perform maintenance operations
• Perform daily inspection and functional checks on GFE/GFP
• Monitor Government Furnished Equipment and Government Furnished Property for scheduled preventive maintenance
• Perform maintenance on in-house equipment, facilities and vehicles in adherence to Standard Operating Procedures (SOPs) and Work Instructions (WI)
• Perform housekeeping within the work premises
• Perform stocktake of all Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

Ensure operational excellence and compliance with quality and safety standards
• Perform operations based on quality, environmental, occupational, health, security and safety standards
• Attend daily briefings including safety/operational briefings and toolbox meeting
• Prepare quality and safety reports and raise any QHSSE lapses at work site or during operations
• Participate in audits as required
• Comply with regulatory requirements of operations site
• Participate in Emergency and Oil Spill Exercise
• Comply with data governance policies

Manage customer experience and relationships
• Perform the day-to-day operations of shift according to customer and contractual requirements

Contribute to continuous improvement
• Participate in digitisation roadmaps of business unit

Manage people, finance and organisational development
• Participate in on-the-job and required regulated training for qualification maintenance
• Monitor and submit documentation for security clearance
• Perform OT/Call Out assignment

Job Requirements

• NITEC and 5 years of experience preferred
• Class 4 and/or Class 5 Driving License and/or Forklift License
• Prior experience with Aviation preferred
• Ability to use Apps and have cybersecurity awareness

Temp Customer Service Retail Asst @ Changi Airport Terminal 1 or 4, Watch Shops, > 5 vacancies

• Temp Rate: $10.50 per hour
• Period: 3-6 month
• Working hours: *5-Day week *8hr shift *Transport provided certain shift

*Provide good customer service to Tourists/ walk-in customers.

*Those without experience can be considered. TRAINING provided!

*N/O/A level/ ITE/ Diploma/ Degree with some customer service/ retail/ service crew experienes are welcomed to apply.

*Good communications skill.

Please state Available Commencement Date and Available Period from Start to End Date to work as temp staff.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

As a dynamic customer-focused professional with a track record in delivering results, you will be responsible for all aspects of the customer relationship to maximise customer satisfaction and business performance. This role also includes undertaking overseas travelling to discharge your duties successfully.

Job Description

• Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status.
• Develop overall support packages for commercial issues encountered by customers.
• Accountable for accuracy and timeliness of all invoices.
• Ensure payment for completed work is in line with contractual obligation.
• Resolve invoice queries in line with agreed business objectives.
• Administer warranty claims on behalf of customers.
• Represent customers in internal meetings to ensure customers’ requests and concerns are duly addressed.
• Conduct periodic business reviews with customers.
• Manage ad-hoc requests from customers, including organising line support and parts trading.
• Work closely with various internal and external stakeholders to identify cost saving opportunities.
• Driving or supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement.
• Ensure that Customer Business Excellence is delivered throughout the business.

Requirements:

• Possess a degree, preferably in Engineering with two years of experience in aerospace business.
• Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
• Ability to build relationships both internally and externally.
• Proficient in MS Office applications and Office 365 platforms, experience in SAP will be advantageous.
• Excellent interpersonal and communication skills.
• Able to work independently in a fast-paced environment.
• Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity.

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

• Attend to enquires, complaints and request from Customers/overseas agents.
• Co-ordinate with the customer and various sections concerned on surveys/ clearance/ delivery and re-exportation shipments.
• Generate delivery order and ensure correct and proper import documentation prior delivery.
• To make sure the delivery is done to the correct receiver and Proof of delivery (POD)
• To inform Import Billing Team of any special rates, requirements that may affect the final billing to customers.
• To ensure that the documents are correct and in order before requesting for permit declaration.
• To multi task while coordinating shipments.

Growing company looking for individual with strong interest in Technical Engineering work.

Work includes, repair, maintenance, calibration and programming.

ITE/Poly graduate in Electrical / Electronic or Mechatronic.

With or without experience.

5-day work week.

Preferably staying near East / North East area.

Only Singaporeans or PRs may apply.

We regret only shortlisted candidates will be notified.

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Presto Studios’ was founded in August 2013 – A music school where music education will always be a warm and nurturing learning experience. Till today, we have nurtured thousands of students using our teaching methodology, providing them with the most nurturing music environment as they experience the love of music at Presto Studios.

We are seeking a dedicated operations and customer service executive to join our passionate team. This multifaceted role is integral to the smooth operation of our studio, providing administrative support, exceptional customer interaction, and assisting in sales and marketing coordination.

Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

Founded in 1919 Rawlplug developed and patented the first ever professional wall fixing.

We expanded dramatically and today we are one of the world's leading manufacturers of professional anchoring and fixing systems, used in construction, industrial and retail markets, with distribution on every continent and 100 years of industry experience.

The Role:

Currently we are looking for an experienced and self-driven Service Technician to join our team.

As an Service Technician, you will be responsible for providing after sales support for Rawlplug's customers in terms of servicing of Power Tools.

We are looking for committed professional with a friendly approach.

Key responsibilities:

• Perform diagnostics, maintenance, installation and repairs of Company's Power Tools.
• Assist customers in technical solution and problem solving by performing testing & repair works.
• Analysis, interpretation & troubleshooting of Power Tools.
• Monitor inventory of spare parts and equipment.
• Keep a track of history service repairs.
• Maintain cleanliness and safey at work area.

Key requirements for a perfect candidate:

• At least a Diploma in Engineering fields.
• At least 1 year in technical service of power tools.
• Experience with power tools and diagnostic tools.
• Hand on experience with power tools.
• English speaking.
• IT literate with good communication skills.
• Able and willing to learn about products.
• Patient and friendly personality.
• Team player.
• Good time-management skills.
• Detailed & organised.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.

This role reports to the Finance Director in order to accomplish all accounting tasks in a timely and accurate manner.

· Manage full set of accounts, financial statements, monthly reports, service delivery orders and online payment

· Monitor and maintain daily accounting transactions including Accounts Receivables (AR) / Accounts Payables (AP)

· Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes

· Update AR and AP transactions using AutoCount Accounting

· Generate SOA for outstanding invoices

· Prepare cashflow forecast and audit schedules

· Assist in any ad-hoc assignments from Finance Department and Management

· Possess strong organisational and communication skills to work with other departments as well as with customers and vendors

· Other ad-hoc duties as assigned

· Min 4 years’ experience in accounts management or Diploma in Accountancy

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

LOCATION: EAST SIDE,LOYANG

• Addressing to customer enquiries by providing quotations, shipments updates and invoice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Requirements:

• With at least 2-3 years of relevant expereince in the freight forwarding industries
• Proficient in MS Office
• Self motivated, able to work in a team and independently

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting