Responsibilities

• Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including gaming machines & systems.
• Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
• Maintain a positive image and high customer satisfaction with company’s customers.
• Follow documentation, policies and procedures and perform tasks with minimal supervision and completed the essential paperwork timely.
• Guide/assist the local or oversea customer to investigate or troubleshoot the issue
• Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
• Explain to customers on basic functionality of company products

Specifications

• 1 - 2 years of working experience in field technical support (Fresh graduates with relevant qualifications are welcome)
• Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
• IT knowledge and technical troubleshooting skill is desirable.
• Work well in a team setting.
• Able to travel overseas for short-term assignments and installations (overseas allowance provided).
• Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
• Have own transport

LUZERNE

With over 75 years of brand heritage in Singapore, Luzerne designs and produces bespoke quality tableware for some of the world’s most renowned restaurants, hotels and chefs. We are the pioneer in perfecting fine china without the use of animal bone ash. Our wholly-owned, fully-automated factory in Dehua is also the first in the world to be Halal-certified.

Luzerne’s legacy began in Singapore but extends far beyond its shores even to Dehua where the charming county has been conferred several accolades such as The World Porcelain City and National Civilized City Award (NCCA). Its kilns are also ceremoniously inscribed on the UNESCO World Heritage List.

Luzerne’s global presence in over 58 countries is supported by over 800 employees in 4 global offices in China (Shanghai, Xiamen, Dehua), and our headquarters in Singapore. The Luzerne experience can be enjoyed not only in Michelin-starred establishments but also in the skies with Singapore Airlines. It is the preferred brand with renowned hospitality chains.

The brand recently inaugurated the launch of The Luzerne, Singapore, a milestone project that took more than 2 years in the making by surmounting challenges of the Covid-19 pandemic. This was preceded by the opening of The Luzerne, Dehua in 2019.

Enthralled by what we have to offer? Come, join us in creating the Everyday Best experience and be part of this Singapore heritage!

CUSTOMER SERVICE

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
• Provides outstanding customer service for walk-in and over the phone enquiries.
• E-commerce knowledge is an advantage.

RETAIL OPERATION

• Assists with inventory, including receiving and stocking merchandise.
• Pack retail and online orders. ( Assist in packaging for retail purchases / Prepare ecommerce shipping)
• Displays merchandise based on standards, collection, and discount group. (Visual merchandising based on company standards, label and tag products)
• Able to adapt to knowledge of ERP / CRM / POS software
• Maintains general cleanliness. (Sweeping the floor, dusting, wiping the shelves, etc)

Salary Range: $2,200 - $2,500

BENEFITS:

Health insurance

Commission

Staff discount

Only shortlisted candidates will be notified.

• Providing a warm and friendly greeting to customers, taking their orders, and serving food and beverages with a consistently positive and helpful attitude.
• Providing genuine recommendations to guests based on your knowledge of our food and beverage.
• Efficiently entering orders into a point-of-sale system and accepting payments using a credit card reader or cash register. You will be responsible for calculating change accurately and swiftly.
• Collaborating with the kitchen team to prepare various food items. You will follow cooking instructions, adhere to safety procedures, and maintain sanitary standards.
• Ensuring the cleanliness of the restaurant on a daily basis. This includes clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.
• Maintaining effective communication with team members and management.
• Handling guests' concerns and complaints in a professional and composed manner, resolving problems in accordance with outlet policies.
• Upholding a neat and presentable appearance by wearing a uniform and adhering to the designated corporate dress code.
• Assisting fellow servers as needed during various situations.
• Expressing gratitude to each guest for their visit and inviting them to return.
• Completing any other task assigned to you .

For full-time employees, we offer the following benefits:

• A five-day work week comprising a total of 44 hours.
• Meal allowance to support our employees during their working hours.
• Staff discount applicable to all brands under the Caerus holding.

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

Job Purpose:

Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.

Key Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Requirements and skills:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts including night shift
• Able to work on weekend and public holiday

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BT

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

Roles & Responsibilty

Oversee Daily operations: Manage the day to day activities of the laundry facility, ensuring efficient processing and quality control.

Supervise staff: Lead and direct people on their role and responsibility

Safety protocols: Implement and enforce safety procedures to protect employees and prevent accidents

Customer Service: Handle customer inquiries, resolve issues and ensure consumer satisfaction

Continuous improvement: Analyse processes, identify areas of improvement and implement changes in the existing work area.

Inventory management: Manage supples, linens and uniforms optimizin inventory levels

Need to work overtime to handle emergency delivery

Worktime 7 AM to 9PM. shift work and overtime

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

·Manage sales enquiries and process quotations.

·Process sales or service orders.

·Process draft billings.

·Meet up with customers.

·Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

·Knowledge of SAP will be an advantage.

·Only Locals (Singaporean or PRs) need to apply.

Location:

·Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Type: Permanent

Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Join our Team @ D'Penyetz Lor Chuan!

We are recruiting for a positive Service Staff to help us with our F&B establishment on a permanent basis.

Restaurant Service Crew Responsibilities:

• Process customers’ orders and generate their bills.
• To clean all tables after clients have left and get such tables prepared for the next set of clients.
• To maintain the cleanliness of service areas as required.
• Please prepare, serve, and pack warm foods, and beverages to clients according to the orders.
• Daily clean of plates and bowls with provided Automated Dishwasher
• Storing ingredients and food items according to food safety standards.
• Monitor stock and place orders when there are shortages.
• Opening/Closing of Service Areas.

Requirements:

• Entry-level / no working experience are welcome to apply, and training will be provided
• Demonstrate the ability to multi-task and work well in a fast-phase environment.
• 5.5 days' work week, off on weekday
• Able to work on weekends, and public holidays.
• Remuneration varies according to experience.

Job Highlights:

• Walking Distance to MRT Stations (8 mins walk from MRT to Building
• Competitive Salary
• Meal Provided
• Outpatient Medical Benefits
• Birthday Leave

WhatsApp Message Us Now!

Recruitment Hotline 9101 1238

Responsibilities:

• Develop channel-specific marketing strategies aligned with overall business objectives.
• Collaborate with sales team to understand the needs and preferences of different distribution partners.
• Develop business plans tailored to specific channels, focus categories and target audiences.
• Create marketing collateral and sales support materials such as brochures, presentations, and product training materials.
• Lead SNOP (Sales and Operations Planning) process from sales angle by working with the team on business demand.
• Plan and execute promotional campaigns to drive sales through key channel partners.
• Coordinate with channel partners to leverage their marketing channels and resources for campaign execution.
• Conduct market research to identify trends, opportunities, and competitive threats within the food service industry.
• Analyze sales data and customer feedback to gain insights into channel performance and effectiveness of business plans.
• Lead an inside sales team to service tail end customers which are lower potential.
• Any other relevant and ad-hoc tasks assigned by line manager.

Prerequisites

• Minimum 5 years of experience in channel development, sales, or marketing roles, with a proven track record of developing and executing successful channel strategies, experience in the food service industry is highly preferred.
• Degree in Marketing, Business Administration, or a related field. An MBA or equivalent advanced degree is a plus.
• In-depth knowledge of market trends, opportunities, and competitive landscape within the food service industry.
• Strong analytical skills with the ability to interpret market data and trends.
• Excellent communication and interpersonal skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Proficiency in Microsoft Office suite, data analysis and good knowledge of Excel and financial software (e.g., PowerBI, SAP).
• Ability to work independently and collaboratively in a fast-paced environment.

Job Description Summary

The Lead Performance Engineer will report to Manager, Performance Engineering and will drive leadership towards the overall Performance Field Testing strategy and provide customer catered performance management support through the lifecycle of key GE customers under long term service agreements.

Essential Functions

In this role the candidate will be responsible for executing thermal guarantees of the assigned region portfolio of MYA contracts. The candidate will strategize and coordinate MYA performance testing, interact with internal teams and customers on technical issues, drive thermal performance improvement utilizing historical data and analytics, and lead productivity initiatives. In addition you will:

• Develop short term and long term goals to address operational and testing issues that impact thermal testing cost and execution.
• Develop and execute strategies geared towards maximizing thermal contract profitability.
• Work closely with the regional operations, productivity, and outage teams during outage pre-planning to align and include thermal testing activities and performance improvement recommendations; follow through in implementation and ensure impact of inaction is understood by all stakeholders
• Review MYA contracts to ensure testing procedures and practices are aligned to contract requirements and provide feedback to ITO as necessary
• Drive adoption, successful execution, and continuous improvement of remote performance testing
• Support the commissioning process for new units with MYA thermal guarantees, in order to fulfill the MYA requirements.
• Manage the overall fulfillment of MYA thermal performance testing in assigned region, leveraging various organizations within Power Services
• Work with cross functional teams to ensure significant lead time for planning and appropriate visibility to performance test backlog
• Support technical review and approve test data, calculations, procedures and reports.
• Provide the business with accurate technical assumptions in commercial and business trade-off discussions for contract renegotiations, new deal negotiations and contract amendments.
• Provide support to performance ER cases on assigned portfolio of units.
• Lead RCA’s and diagnostic efforts on assigned portfolio of units to ensure consistent message to external customers.
• Support tool creation and development initiatives within the group
• Support meetings at customer sites in the assigned region as needed

Desired Characteristics:

• Candidate MUST have experience that would demonstrate technical knowledge and understanding of Gas Turbine, Combined Cycle and Steam Turbine Thermodynamics
• Experience in a cross functional environment
• Experience working with customers.
• Mechanical Engineering Master’s degree
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Experience working with field data and information PC proficiency

Work Traits:

• Understands business objectives and drives specific tasks required to meet the objectives.
• Understands GE products, capabilities and limitations in sufficient detail to be able to structure solutions that meet customer needs.
• Learns and understands the business vision and openly and consistently follows it
• Provides input to all members of the team
• Displays good interpersonal skills - is accessible and approachable.
• Anticipates customer needs and ensures that they are met.
• Measures processes and performance through the customer's eyes.
• Communicates messages clearly and concisely.
• Builds loyalty and commitment.

The Customer Activator (Recruitment Sales) conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities. He/She provides professional consultation to assist prospective students in making informed choices. He/She also takes full ownership and responsibility for course enrolments. A significant portion of his/her work is on development of marketing materials – both digital and print – which are customised to the assigned market segments.

Job Description & Requirements

• Conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities.
• Takes full ownership and responsibility for course enrolments.
• Provides professional consultation to assist prospective students in making informed choices.
• Conduct market research and analysis to create marketing initiatives for promoting company’s products.
• Coordinate with internal teams to develop and implement new marketing and sales strategies.
• Obtain contact information of potential customers through data mining, cold calling, internet research and emailing.
• Identify and qualify new customers based on company’s business model and guidelines.
• Initiate and build relationships with customers.
• Maintain a database of partner & customer contact numbers and emails.
• Design marketing materials and manage social media platforms to increase brand awareness and promote sales of products.
• Execute strategies, including digital marketing, to achieve sales target of the team.
• Plan, implement and monitor digital marketing campaigns across digital networks.
• Analyse and prepare reports on outcomes of marketing campaigns.

Job Requirements

• Recognized Diploma/Degree in any discipline
• A minimum of 2 years’ working experience in sales, business development and digital marketing
• Digital Savvy. In-depth knowledge of various social media platforms and website analytics
• Experience in Hospitality, B2B and ex-Chef is an advantage.
• Team player who is independent, driven and possesses a strong passion for learning.
• Excellent written and verbal communication skills.
• Excellent planning, organization, and interpersonal skills.

POSITION OVERVIEW

As a Customer Success Executive (CSE), you’ll be the trusted advisor our customers rely on for an exceptional experience with our company. Your role involves not just addressing inquiries, but truly understanding and anticipating customer needs, ensuring satisfaction at every touchpoint. You’ll provide expert guidance on our products and services, process bookings, and resolve issues efficiently, all while spotting opportunities to enhance the customer journey through upselling and cross-selling.

In this dynamic role, you’ll collaborate closely with our logistics and maintenance teams to ensure equipment is always ready, and your input will help refine our services. If you’re passionate about customer satisfaction and thrive in a fast-paced environment, join us and be a vital part of our commitment to excellence.

KEY ACCOUNTABILITIES

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.
• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to inform and attract customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business operations.

EDUCATION REQUIREMENTS:

Diploma required; further education or certification in customer service, sales, or related field is preferred.

KNOWLEDGE REQUIREMENTS:

• Good understanding of technical products and their applications.
• Familiarity with sales software and CRM tools is a plus.

EXPERIENCE REQUIREMENTS:

• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Strong problem-solving abilities and a customer-focused approach to service.
• Familiarity with CRM systems and practices, as well as basic computer skills.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Knowledge of the equipment rental industry is a plus, but not required.

PERSONAL QUALITIES OR STRENGTHS:

• Eagerness to learn and develop technical knowledge and sales skills.
• Capacity to handle multiple tasks and adapt to changing priorities.
• Adherence to the company's core values (PRAISE) and commitment to sustainability.
• Good communication and interpersonal abilities to interact with clients and team members.
• Ability to work collaboratively and support the Sales Engineer and other team members effectively.
• Strong willingness to solve client inquiries and provide support.
• Proactive and self-motivated approach to work.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

In this role, you will lead specialist customer engineering teams and deploy a team of subject matter experts responsible for working alongside our prospect and customers in the enterprise segment to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Qualifications

Job responsibilities

• Lead a team of Specialist Customer Engineers and build an inclusive and thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing role.
• Demonstrated leadership experience, such as people management, team lead, mentorship or coaching.
• Ability to travel up to 50% of the time as required.

Preferred qualifications

• Experience as a pre-sales manager or people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including delivering compelling messages to audience, asking strategic questions, and leading conversations that drive business opportunity.

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant Digital Engineering Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in Digital Engineering. The SLS should be a dynamic, results oriented, experienced Digital Engineering field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Digital Engineering products and/or Customise Software/ Solutions in the market is a MUST
• Strong experience in direct interaction with customers in Singapore market related to Digital Engineering
• Ability to independently have conversation with point of view on Digital Engineering to CxO and Head of Digital and/or Data
• Should have done Digital Engineering solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for Digital Engineering
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

Summary of Role

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant AI & Analytics (AI&A) Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in AI&A. The SLS should be a dynamic, results oriented, experienced AI&A field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

• Market Leadership
• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients
• Business Development
• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Data and AI products in the market
• Strong experience in direct interaction with customers in Singapore market related to Data & AI programs
• Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital
• and/or Data
• Should have done Data & AI solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for AI
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Responsibilities:

Service Management

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents
• Provide reports to customer and Thales management that are timely and accurate

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Contactability

• Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided by Thales to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service
• Be on 24/7 standby for any escalation by the maintenance personnel

Performance Reports

• The following reports are to be provided every month in a format structured determined by the AuthoritySummary of Contractor performance reports
  Summary of completed jobs and tasks
  Summary of outstanding jobs and tasks
  Preventive maintenance checklist and reports
  Authority furnished spares status and reports
  Equipment / modules defects and warranty reports
  Serialised inventory included spares report
  

Obsolescence Management

• Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence
• Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Stock Take Requirements

• Ensure quarterly stock-take programme are performed on the spares inventory at Thales office and Authority sites.
• If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

All other related duties

• Perform other related duties as assigned or requested

Requirements:

• Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent
• Minimally 5 years of experience in supporting mission critical systems
• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Location: Open to candidate from SG/MY/HK/CH/DUBAI, we have office in different countries.

Job Scope:

• Leadership and Management: Lead, mentor, and develop a high-performing customer service team.
• Customer Service Strategy: Develop and implement strategies aligned with company goals.
• Operational Oversight: Manage day-to-day customer service operations, ensuring efficient handling of inquiries and issues.
• Customer Experience Enhancement: Design initiatives to improve overall customer satisfaction and retention.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
• Technology and Tools: Implement and manage customer service tools and technologies.
• Cross-Department Collaboration: Work with other departments to ensure a seamless customer experience.
• Performance Reporting: Prepare and present regular reports on customer service performance and insights.
• Data-Driven Improvement: Use analytics to drive continuous improvement initiatives.
• Customer Insights Communication: Share customer feedback and insights with relevant stakeholders.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in customer service management, preferably within the cryptocurrency/fintech/banking industry
• Proven experience in leading and managing customer service teams.
• Strong understanding of the cryptocurrency industry and its unique customer service challenges.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.