Job Details:

• Duration: 12 months extendable/convertible
• Working Location: Somerset (walking distance from MRT)
• Working hours: 08.30am – 6.00pm (Monday to Friday)
• Salary Range: $3,200 - $4,500 per month + bonus

Job Responsibilities

• Represent company as a brand ambassador, offering electricity plans and assist customers in services required
• Understand their role in engaging with key stakeholders
• Achieve monthly performance goals
• Handle administrative tasks
• Keep up to date with market and industry trends
• Ability to identify opportunities and challenges
• Support new developments and initiatives
• Developing of customer service quality benchmark
• Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads

Job Requirements

• Strong interpersonal skills and comfort with engaging new people on a daily basis.
• Excellent verbal and written communication skills, including the ability to deliver presentations.
• Proactive worker with strong time management and prioritisation skills to manage deadlines.
• Independent but a team player as well.
• Experience in B2C sales and cold calling/customer relationship skills.
• Experience in MS Office, CRM and other customer service management software or solutions are a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Service Manager

$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Jln Pemimpin, Singapore[ Near to Marymount / Bishan MRT ]

Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Senior Manager, Customer Experience

Are you an experienced B2B operations professional, with a passion for operating within a matrixed organisation and influencing through strong stakeholder management? If you are looking to join a global team (with regional focus on Asia Pacific) to deliver service that differentiates Expedia Group in the travel marketplace, this role is for you.

As the Senior Manager, Partner & Traveller Experience within the Traveller and Partner Servicing Platform (TPSP) organization, you will be accountable for the delivery of business to business (B2B) servicing for our Expedia Partner Solutions (EPS) demand partners across the Asia Pacific Region (APAC). Leading a team of Partner and Traveller Experience Specialists, and working across a highly matrixed organization, you will play a key role in building strong relationships with internal commercial & operational stakeholders and external demand partners, with accountability for the successful delivery of servicing strategy.

What you’ll do:

• Accountability to help define & deliver APAC service strategy for both A2A and CDS operations supporting our demand partners:
• Work closely with retail operations to ensure servicing levels are achieved and staffing / quality controls (such as vendor quality calibrations) are in place to meet APAC demand partner network requirements real-time and for future growth
• Manage and audit EPS specific agent processes, agent knowledge base and agent communication processes to ensure efficient and effective service handling
• Help prioritize bugs in accordance with impact to operations and key metrics.
• Drive improvements in escalation management & intent insights across all APAC languages and LOB
• Establish deep understanding of agent tools, processes & policies to support the EPS business.
• Understand regional business norms / trends / competitor landscape to ensure our B2B service proposition is best in class
• Use data to identify efficiencies, customer service segment differentiation, and optimize against contractual obligations
• Stakeholder Management (internal/external) – managing expectations to align with TPSP goals and initiatives to maintain / reduce costs and drive revenue:
• Reduce unnecessary EPS demand partner / commercial account management escalations through root cause analysis, workflow improvements and initiatives to increase operational efficiencies
• Maintain balance between big picture and moving individual issues to conclusion
• Establish reporting needs and business review cadence to meet stakeholder needs
• Develop and maintain formal daily / weekly communications with retail operations, EPS commercial account management, and other internal stakeholders as required, to ensure processes are being followed, reports are being maintained and actions processed
• Utilize current reporting or develop new reporting to monitor cost and revenue to ensure TPSP departmental goals are achieved
• Through analysis, work with retail operations and EPS commercial teams to minimize errors, write offs and fraud
• Where appropriate, support the EPS commercial team in external partner facing forums
• Service Enhancement & Continuous Improvement – leveraging the full suite of TPSP agent tools to drive efficiencies and effectiveness:
• Support prioritization across the EPS & TPSP product portfolio by helping gather accurate tracking and business insights to support business impact sizing
• Use data to establish the most efficient channel to service traveler and agency needs
• Feed key insights to the right department to ensure EPS demand partner / internal stakeholder insights are effectively captured & where appropriate, actioned
• People Management – strong leadership qualities, in alignment with the EG Leadership Agreement values of Include, Grow & Own:
• Sets clear team strategy and goals for the APAC region that align to commercial and TPSP objectives
• Coach & mentor to develop individual & overall team skillset
• Fosters an environment of continuous improvement & growth where individuals are empowered & encouraged to drive self & business improvements
• Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information
• Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
• Obtains resources needed to reach individual and team goals
• Prioritizes team morale and productivity, celebrating team accomplishments
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts

Who you are:

• 8+ years’ experience in operational B2B customer service, management consulting or corporate strategy, preferably at a travel/ecommerce company. To include 3+ years’ experience in people management
• Fluency in English and one or more of the following languages, Korean, Mandarin, Japanese
• Ability to travel domestically and/or internationally approximately 25% of time
• Experience rolling out operational projects designed to improve productivity and/or drive customer satisfaction
• Ability to work collaboratively in cross-functional team in the heart of a matrixed organization
• Excellent communication, presentation, and interpersonal skills
• Distinctive problem-solving and analytical skills, with impeccable business judgment
• Experience leading complex operational and strategic initiatives
• Demonstrable experience in influencing for success

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with technical Sales teams as a machine learning subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. In this role, you will work with customers and product development to shape the future of the AI/Generative AI platform.

Qualifications

JOB RESPONSIBILITIES

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Specialize in conversational architecture with expertise in Google Dialogflow CX for chat and voice.
• Lead the design and architecture of conversational AI solutions using Google CCAI/Vertex Conversation to meet business objectives and customer needs for defined use cases.
• Implement and optimize advanced features such as context management, entity recognition, and multi-turn conversations.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.

PREFERRED QUALIFICATIONS

• Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
• Experience with contact centers and IVR architecture.
• Experience with Google Cloud Platform and Vertex AI.
• Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.
• Ability to engage with C-level or senior business leaders and influence decisions.
• Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.

Your new role

• Act as the focal point of contact between the customer and the Company
• Work with and offer assistance to the parent company’s Customer Support Department in supporting the Company’s clientele
• Provide professional support to customers in relation to the Company’s service, trading platforms and other relevant applications
• Provide trading data and clarification on the platform’s trading information to customers
• Provide clarifications to customers (e.g. terms of business of the Company, complaint form etc.) where such information was not understood by the customer during the online customer account opening registration process
• Liaise between the Compliance department and/or the Back-Office Function and the customer in relation to the due diligence procedures at the account opening stage (KYC procedures)
• Request and obtain from customers the necessary identification and due diligence documents if these are deemed incomplete or inadequate for the onboarding process
• Receive customer inquiries and complaints and ensure customer complaints are referred to the Compliance Manager in an orderly and timely manner

What you'll need to succeed

• Good command of English
• CMFAS M1b and M6a is a must have
• knowledge in CFD is preferred

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

· Providing excellent wait service to ensure satisfaction

· Taking guests’ orders and delivering food and beverages

· Making menu recommendations, answering questions and sharing additional information with guests

· Collect and process payments from guest

· Responsible for the service and bar operation of the outlet

· Guiding all service and bar personnel assigned in the outlet, in the performance of their duties and responsibilities

· Consistent follow up in the implementation of the policies and procedures in operating the outlet

· Checking the sufficiency of operating equipment and supplies for service and bar

· Maintaining the hygiene standards in the outlet assigned

· Maintaining a clean and wholesome ambience in the outlets, controlling room temperature, ventilation and lighting effects

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

ADDITIONAL JOB DESCRIPTION

As the Project Management Office (PMO) Lead, you will oversee the structured execution of demand generation efforts, process-automation, and pipeline creation and progression initiatives.

Qualifications

JOB RESPONSIBILITIES

• Develop a centralized view of all Google Cloud demand generation projects, including campaigns, content initiatives, events, partner programs, and more.
• Drive demand generation board reviews, consult with leadership on pipeline and business trends, and build an action plan through the portfolio of available solutions.
• Manage packaging, readiness, and execution of programmatic solution campaigns, engage with industry and horizontal technology specialists, and communicate and review results.
• Own the pipeline governance cadence across CE, Sales, RSO, and Customer Experience to establish regular roll-ups of business growth data and account insight.
• Prepare the execution strategy, account lists, manage quarterly demand generation plans, and program execution and tracking, communication actions, and review of results.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in project management, program management, or business strategy function.
• Experience with full enterprise sales-cycle, renewal/consumption business models, and full-funnel sales motions.
• Experience building relationships with sales leaders and cross-functional stakeholders (e.g., marketing, partners, finance, sales operations, etc.).

PREFERRED QUALIFICATIONS

• MBA degree.
• Certification as a Project Management Professional (PMP), or similar Project Management certification.
• Experience in project management, program management, or business strategy functions.
• Experience operating executive cadence and strategic insight, informing the direction of the business.
• Experience meeting deadlines, with the ability to take responsibility.
• Excellent time-management and prioritization skills.

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Service.

Principal Responsibilities

• The jobholder plays a key role in ensuring the smooth running of the retail branch operations by providing the highest level of service standard to our customers. The jobholder needs to supervise a team and ensures that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to
• The jobholder’s major challenge is to continuously review the operations and procedures to enhance efficiency and productivity. Minimize operational lapses and losses in the form of cash discrepancies, exchange losses, etc
• The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits
• The jobholder will adhere and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• The jobholder should lead a team in delivering consistent and high level service standards in line with our service principles
• The hold holder should promote open communication and teamwork and develop staff ‘s skills and competency
• The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment
• It is also the job holder’s responsibility to lead the team in adopting a service and sales culture to proactively introduce the banks products to our customers
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply

Qualifications

• Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans
• Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JYSC&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Duration: 2 Years Contract Extendable/Convertible to Perms

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Sales Coordinator

• Salary: $2300 - $2500
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Responsibilities:

• Handle telephone and online customer enquiries and assist salesperson with sales quotations to customers.
• Data entry for customer purchase orders and generate invoices and delivery orders.
• Documentation support and follow-up for company online sales.
• Arrange home delivery liaise with customers and coordinate shipments to ensure timely delivery.
• Prepare documentation for statement of accounts, daily sales report and relevant paperwork for collections.
• Follow up on customer outstanding shipments and overdue invoices.
• Any other duties assigned by the Superior.

Requirements:

• Minimum 1-year experience as Sales Coordinator.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

• Address all incoming calls regarding customer issues, particularly concerning termination requests, and convert them into opportunities for contract renewal.
• Record all incoming calls and actions taken into the system, ensuring that updates and amendments are accurately documented.

Requirements:

• Nitec in office administration or equivalent
• At least 1 year of call centre experience in banks / telcos environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Address: Changi

5 days

9am to 6pm

$ 2500 to $ 2800

Requirements

• Min Diploma or equivalent
• At least 2 - 3 years of Customer Service experience
• Familiar with computer
• SAP Knowledge

Main Duties:

To ensure smooth transactions and coordination of order processing between Sales, production, and logistics.

Responsibilities and Activities Summary:

• Responsible for the Full Spectrum of order processing
• (E.g: Sales Order, Refills Order, Consignment Orders, Sample request and Transfer Orders, etc.)
• Work closely with Sales Managers to ensure all orders are processed promptly and accurately into the system on the same working day.
• Assist Sales Managers in updating the prices, sales conditions, information, contracts, etc. in the Sales Force System whenever necessary.
• Monitor orders and communicate order status to customers.
• Monitor orders and communicate order status to customers.
• Coordinate with the logistics team closely to ensure on-time delivery and provide a complete set of required documents to the customer promptly.
• Review shipping documents and ensure documents are in full.
• Follow up with customers on overdue invoices and payments.
• Handles customer requests on technical documents, shipping documents, etc.
• Work with commercial and technical teams to handle customer coordinating returns, credit, replacement, etc. tender information
• Provide administrative support and any other duties as assigned by the Customer Service Manager.
• Follow Company Procedures and policies.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Food & Beverage, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Engineering , we rely on you to

• Manage, coach and supervise the engineering technicians
• Maintain electrical and mechanical plant & equipment of the hotel
• Manage the engineering programmes
• Organize the record for the future planning

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment in a hotel
• A friendly, helpful and trustworthy leader
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

Responsibility

• Manage Customer Care counter which include walk-in and answering of phone calls
• Answer enquiries and prepare quotation for Direct distribution channel
• Follow up on customers’ enquiry received via automated service channel
• Administer intermediaries training registration, attendance tracking and certification
• Support annual Agents Renewal Exercise
• Handle online payment transactions
• Ad hoc duties as assigned

Requirement

• GCE ‘O’ Levels and above
• Possesses Certificate in General Insurance
• At least 1 year related work experience in customer experience management
• Good communication and interpersonal skills
• Customer service oriented
• Proficient in MS Word and Excel
• A good team player

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Contact: 3 months (Apr to Jun 2024)

Working hours: Mondays – Fridays 8.30 am to 5.30 pm

Location: AMK

Salary: $2,000/month

• Process application forms and registration/enrolment
• Making phone call on public enquiries and other communications
• Sending email replies to public enquiries
• Other miscellaneous tasks
  • Proficient in MS Office applications and IT Savvy

**We regret that only shortlisted candidates will be notified**

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Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Description:

• Introduce suitable or recommended drinks to customer according to standards.
• Handling cashier duties.
• Manage goods' inventory and stock take.
• Maintain shop cleanliness.
• Preparation on ingredients daily.
• Serving customers with a friendly and polite attitude.
• Able to commence work in short notice will be an added advantage.

Job Requirement:

• On job training provided
• Excellent and positive service attitude
• Independent and able to multi-task
• Be able to Speak Mandarine in order to serve Chinese speaking customers.