• Attractive remuneration package
• Island wide locations
• Good career exposure and opportunity

As a Patient Service Associate (Clinic Settings), you will be responsible for the following duties:

• Arrange patient appointments and issue reminder calls.
• Input insurance details and medical history into the system.
• Validate patient insurance coverage and collect co-payments.
• Manage corporate and insurance billings, ensuring timely processing and follow-up.
• Process card payments and reconcile daily cash deposits.
• Review patient accounts, identify delinquent ones, and collect outstanding amounts.
• Maintain updated patient data and verify information during each visit.
• Assist in triage interviews to gather patient information for prioritizing care.
• Address patient inquiries and concerns.
• Stay informed about insurance programs and funding sources.
• Participate in patient assessment, screening, and registration.
• Support the clinic dispensary and conduct clinical measurements for health screenings and examinations as required.
• Assist in administrative tasks related to medical records management.
• Perform any other assigned tasks.

Requirements:

• Possess GCE ‘N’ or ‘O’ levels

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.

Responsibilities:

• To deliver consistent customer experiences across multiple touch points
• Initiate ways to improve customers' experience
• Handle customers’ service repair requests, enquiries & feedback
• Handle sales enquiries (+ commission)
• Handle administrative matters pertaining to the department and any other duties or projects as assigned from time to time

Requirements:

• Min Diploma Level
• Min 1 year in customer service experience
• Possess excellent communication and interpersonal skills
• Good disposition with excellent service aptitude
• Good knowledge in MS Office applications
• Able to work independently or in a team environment
• Able to multi-task and work under minimum supervision

Working Location - North

Working hrs / day - 8.45am to 6.00pm (Mon - Fri), 8.45am to 1.00pm (first sat of the month)

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.

Location: Nearest MRT @Tanah Merah

Working hours:

5 days work week (Mon to Sun)

Bowling: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am

Main Lobby: 8:00am to 5:15pm / 10:45am to 8:00pm

Salary: $1900 - $2200

Job scope (Bowling):

• Manage the daily operations and upkeep of the facilities at the Bowling Centre.Operate the cashier counter, ensuring accurate reconciliation of daily transactions.
• Foster positive relationships with Club members, guests, and the public through exceptional customer service.
• Ensure that all bowling leagues and competitions adhere to the established game rules.
• Maintain and update records for bowlers, including handicaps, league standings, competition results, and championship outcomes.
• Assist the Supervisor in monitoring and managing stock, equipment, and stationery to ensure sufficient levels for daily operations.
• Handle inquiries, bookings, organization, and billing for corporate events, and provide a monthly report.

Job Scope (Main lobby):

• Manage phone calls and address inquiries regarding the Club’s facilities and events.
• Process applications for Club programs and handle inquiries and bookings for facilities.
• Perform cashiering tasks.
• Provide membership services, including the collection of membership fees.
• Execute administrative duties such as securely managing and documenting key issuance and handling other tasks assigned by the Head of Department.
• Oversee the administration of lost and found items.
• Record and manage incoming cheques.
• Support tender processes by assisting with briefings, collecting and recording tender documents, and handling tender deposits.

Requirements:

• Singaporean or Singapore PR
• Minimum GCE ‘N’ level with 1 year experience in similar field
• Must be prepared to work on weekends and public holidays

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery.

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset, keen to drive your own personal and professional development. You are customer-focused - Someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

Job Descriptions

• Cashiering, taking orders from customer & delivery platforms
• Assisting with shop operations & ensuring smooth operations
• Preparation of condiments according to SOP
• Housekeeping duties such as sweeping, mopping, washing and cleaning.
• Ensuring a neat, clean, hygienic & tidy workplace at all times
• Perform opening & closing duties
• Managing customers queries if any
• Provide good customer service
• Positive work attitude & able to work as a team

Attention to details are expected, candidates with the necessary experience and education background will be considered for a MANAGEMENT TRAINEE roles.

Job Requirements

• Min Diploma holders preferred for Management Trainee position

Benefits

• Various benefits (Up to 10 days Annual Leave, Staff Discounts, Staff Meals, robust training programme suitable for candidates who want to grow and thrive in the F&B Industry)

Working hours

• 6 days work week
• Split shift 10am-10pm (2.30pm-4.30pm 2 hours break)

This is an on-site Singapore-based individual contribution role that will focus on enhancing the SOW based Digital IT Services and technology talent management services businesses of Sciente International in SG.

• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects and tech talent requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients.
• Work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present qualified candidates to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, and competitor activities to inform strategies and provide valuable insights to clients.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• At least 4-6 years of total relevant experience in IT services / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level roles.

Candidates with new sales experience shall be considered for Business Development Manager for new Client Acquisitions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

[Order Number: 701551]

Working hour: Mon - Fri, 8:30 - 17:30

Responsibilities

• Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment – debt chasing tasks.
• Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
• Monitor and follow up with account holders on payment dates.
• Raise waivers or credit notes for customer dispute cases when necessary
• Maintain accurate and timely records and tracking of all billing cases
• Assist in the preparation of reports and accounts loading.
• Help in sending statements of account, reminder letters and tax invoices to account holders.
• Any other ad hoc administrative duties.

Requirements

• Candidate must have at least 1-2 years of relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

(A ) JOB SUMMARY

1. Responsible and able to manager all insurance related matters.
2. Coordinate requests for information by insurers, medical concierges prior to admission, inflight and after discharge
3. Establish good working relationship with insurers, medical concierge including medical clinic staff

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient’s admission.
2. Work with clinic to facilitate insurers issuing a LOG
3. Imperative to have a LOG for all insurance guarantee cases, without which, the bill must be fully paid on discharge and to advise patient to seek reimbursement from their insurers
4. For inflight case, to ensure all documentations provided are in order, ensuring the amount covered is sufficient to cover the amount in the discharge bill otherwise, to trigger an email to the insurer to top up the coverage before discharge.
5. During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is collected before patient’s leave the hospital otherwise to ensure some preauthorization is obtained before the patient leave the hospital.
6. Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary.
7. To assist insurers/medical concierge on requests for reports, bills, discharge summary, etc to facilitate them to process the bills.
8. Final LOG will be provided by insurers /medical concierge and to forward it to BO AR team to send final bill to them
9. Process patients' refund through cheques and credit cards in a timely manner.
10. Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
11. Check ledger to ensure the accuracy in billing including Letter of Certification.
12. Working hours : Mon to Fri 8:30am to 5pm / Sat or Sun 8:30am to 1pm

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Assist in redesign of workflows and processes based on best practices
2. Undertake any other duties as assigned by supervisor and/or management.

(D) REQUIREMENTS

1. Minimum GCE O-Level qualification
2. 1-2 years of related working experience, preferably with healthcare or insurance background

A World Of Opportunities Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Customer Service Executive (Club Concierge)

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize an providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• .Assist and provide application relevant forms for members and guests on various privileges and services that we offer

JOB REQUIREMENTS

• Min GCE ‘O’ Level
• Min 1 year of experience in front desk duties
• Ability to read and speak English fluently
• Good interpersonal and communication skills
• Excellent track record in work performance as well as timekeeping
• Possess a high level of confidentiality when handling Private & Confidential matters
• Proficient in MS Office Word & Excel
• Five-day work week.
• Rotating shift hours. Must be willing to commit on weekends and public holidays.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental and Medical
• Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

Job Description

The Patient Service Officer/Billing Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time
• Working hours - Mon to Fri :8:30am to 5pm/ Sat or Sun 8:30am to 1pm

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

Responsibilities

• Install, service, and repair equipment onboard vessels
• Load and update software and use technical knowledge to address a variety of technical problems.
• Use the company’s schematics, block diagrams, and manuals to diagnose the fault and recommend relevant spare parts to be changed.
• Work closely with senior engineers as a start but will require to be independent after training
• Upon completion of the service job, write a service report for submission to the ship management or ship owners.

Requirements

• Min Diploma requirement In Engineering related,
• Min. 1-year working experience
• Positive can-do attitude
• Willing to work overtime
• Experience in MS Office
• Team Player

Clarence Khoh

R1552376

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation’s programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk.
• Assist with crowd management during the peak periods.
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

• Possesses at least a Diploma.
• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.

Expect the best for the best

• An attractive remuneration package
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

Objective / Purpose of the Job

Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.

Job Responsibilities

• Responsible for managing front desk reception duties for the clinic, which include handling enquires (phone, email, communication channels, etc.), appointment scheduling for all clinics, and transferring calls to the respective personnel or clinic when appropriate.
• Administer new/ current patient registration and medical reports.
• Ensure clinic operational readiness to receive patients daily.
• Welcome patients and visitors with a warm and professional demeanor.
• Attend to patient registration and guide new patients through the registration process to ensure accurate and complete information is obtained.
• Upon patients’ check-in, check them into Clinic Operating System, and verify with patients on their identification document, insurance coverage, and administrative requirements, if any.
• Perform and record the patient’s vital signs.
• Assist with follow-up appointment scheduling after consultation or treatment.
• Scheduling appointments for laboratory and diagnostic tests and specialist referrals.
• Process patient’s payment and billing
• Obtain pre-authorization before patient admission (if required)
• Maintain an effective filing record, including scanning and uploading medical images and reports, laboratory results, referral letters, other memos (e.g from referring clinic, etc) into the Clinic Operating System.
• Assist with the logistic arrangement, such as medication delivery to patients or patient transportation, to provide a seamless experience to our patients.
• Work closely and build a good rapport with our healthcare providers and referrals, nurses, and staff to facilitate effective teamwork and communication and to ensure patients’ appointments are scheduled efficiently, considering the availability of healthcare professionals and the urgency of patient needs.
• Participate in staff meetings and contribute to process improvement initiatives.
• Assist nurses in other ad-hoc duties as assigned.

Skills and Abilities

• Customer-service oriented and excellent telephone etiquette.
• Professional written and communication skills via digital platforms such as WhatsApp, emailas well as face-to-face interactions.
• Meticulous attention to detail is essential.
• Ability to multitask and stay organized.
• Pleasant personality with passion and empathy for service excellence.
• Great learning adaptability and flexibility.
• Great understanding of cultural differences and etiquette.
• Proficient in digital tools, platforms, and IT skills to navigate and utilize various software and applications (e.g., Microsoft Office Suite, Clinical Operating System).
• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
• Prior experience in a healthcare or hospitality setting would be an advantage.

Highlights:

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the platform:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team!

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Administrative Assistant. As a key member of our academy, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our team to deliver exceptional programs and events.

Responsibilities:

· Handle lesson enquiries and respond to customers in a timely and professional manner

· Coordinate group lesson times and liaise with parents and coaches

· Book students in with coaches through our academy booking system

· Engage with club members and guests at the driving range to promote programs and the academy

· Coordinate with finance for customer payments, invoicing, and posting/reconciling credit card sales

· Take student payments, create invoices, and record sales

· Maintain accurate student package records on our academy booking system

· Generate and update customer database lists for marketing purposes

· Follow up with students to ensure their experience is exceptional

Requirements:

· Positive demeanor with excellent customer service and interpersonal skills

· Excellent communication skills, both verbally and in writing (email and text)

· High level of initiative, driven, and attention to detail

· Efficient at planning, prioritizing, organizing, and executing tasks

· Able to deal with customers in a tactile, friendly, and confidential manner

· Availability to work 6 days a week, including Saturdays and Sundays

· Previous experience in a customer service role is preferred

· An interest in sports, ideally golf, will be an advantage but is not required

What We Offer:

· Competitive salary and benefits package

· Opportunity to work in a dynamic and growing sports academy

· Ongoing training and development opportunities

· Collaborative and supportive team environment

*Bonus incentives*

If you are a customer-focused individual with excellent administrative skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter with photo outlining your experience and qualifications for the role.

We look forward to hearing from you!

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

(A ) JOB SUMMARY

1. Responsible and able to manager all insurance related matters.
2. Coordinate requests for information by insurers, medical concierges prior to admission, inflight and after discharge
3. Establish good working relationship with insurers, medical concierge including medical clinic staff

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient’s admission.
2. Work with clinic to facilitate insurers issuing a LOG
3. Imperative to have a LOG for all insurance guarantee cases, without which, the bill must be fully paid on discharge and to advise patient to seek reimbursement from their insurers
4. For inflight case, to ensure all documentations provided are in order, ensuring the amount covered is sufficient to cover the amount in the discharge bill otherwise, to trigger an email to the insurer to top up the coverage before discharge.
5. During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is collected before patient’s leave the hospital otherwise to ensure some preauthorization is obtained before the patient leave the hospital.
6. Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary.
7. To assist insurers/medical concierge on requests for reports, bills, discharge summary, etc to facilitate them to process the bills.
8. Final LOG will be provided by insurers /medical concierge and to forward it to BO AR team to send final bill to them
9. Process patients' refund through cheques and credit cards in a timely manner.
10. Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
11. Check ledger to ensure the accuracy in billing including Letter of Certification.
12. Working hours : Mon to Fri 8:30am to 5pm / Sat or Sun 8:30am to 1pm

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Assist in redesign of workflows and processes based on best practices
2. Undertake any other duties as assigned by supervisor and/or management.

(D) REQUIREMENTS

1. Minimum GCE O-Level qualification
2. 1-2 years of related working experience, preferably with healthcare or insurance background

( A ) JOB SUMMARY

The Customer Services Associate is responsible to present a welcoming experience to patients and customers In the lobby and at the entrances into Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal external customers at all times, including duties assigned by Senior Guest Services Officers, Guest Service Officers, Assistant Manager and Senior Manager, Guest Services.

( B ) PRIMARY DUTIES & RESPONSIBILITIES

• Station at TMC Side entrance, Main Entrance, Main Lobby, Information Counter, Admission/Discharge Counters, smile, greet and acknowledge incoming Doctors’ by their names, patients, visitors and internal customers.
• Enquire purpose of visit, offer patients/visitors the direction/assistance to desired location with open palm.
• Provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
• Assist patients with their luggage and/or belongings from the taxi stand or from their vehicle during admission and discharges.
• Assist with obtaining queue numbers and advice of necessary documents for admission.
• Transfer patient from admission to ward, operating theatre to/from ward (station in operating theatre during peak morning hours) and/or any transfer within the hospital vicinity and during discharge to send off.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• Ensure wheelchair is available for emergency usage at all times and operates wheelchair lift as and when required.
• A good working knowledge of the hospital's directory, products and services.
• To triage patients seeking admission at the Patient Service Centre and fast-track admission if necessary.
• To support/cross coverage for fellow colleagues from Concierge and Bellhop and or when they are on meal breaks, sick leave, annual leave etc.
• Assist PSC staff to prepare blank case-notes for us on patients' admission and photocopying packages details for financial counselling as well as clearing reception area of deliveries when required.
• Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the Novena areas and our other peripherals clinics.
• Temperature Screening duties on weekends/PHs or as and when required or assigned.
• Cover duties of other team members during their absence where applicable and perform any other duties that may be assigned from time to time.

(C) REQUIREMENTS

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player
• 5 days work week including PH and weekend
• 8:00am to 5:30pm

Job Description

The Patient Service Officer/Billing Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time
• Working hours - Mon to Fri :8:30am to 5pm/ Sat or Sun 8:30am to 1pm

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

As a successful candidate, you’d ideally have the following skills and exposure:

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

ROLES AND RESPONSIBILITIES:

• Build relationships with our clients. Support client enquiries by giving information in a friendly and efficient way. Taking responsibility in finding solutions for our clients, whilst keeping up to date with our services and policies.
• Generate new sales through cross/up selling & referrals
• Responsible for all administration and coordination of activities within departments as well as to ensure the smooth procedure required in the front-line operations in our service.
• Plan social media marketing timelines and write digital marketing material
• Utilize photography, videography, and video and photo editing tools to create marketing material for various social media and website
• Overseeing the design and graphics of marketing materials
• Support marketing executives in organizing various projects
• Conduct regular social media competitor analysis and identify opportunities and areas for improvement

QUALIFICATION AND CRITERIA:

• Min GCE ‘A’ Level with 1 to 2 years of customer service experience, preferably in B2B service.
• A strong desire to learn and grow.
• Excellent communication and interpersonal skills.
• Self-motivation and a positive attitude.
• Willingness to embrace challenges and think creatively.
• Passionate about delivering first-class service with the spirit of excellence.
• Have a Growth Mindset; We are growing fast. The team and processes will evolve over the next few months. The goal is to continuously learn and improve from our work and each other.