Job Descriptions:

• Develop and implement effective sales strategies to surpass sales targets.
• Identify and pursue new business opportunities within the assigned territory or market segment.
• Cultivate and maintain strong relationships with new and existing clients, addressing their needs, and ensuring customer satisfaction.
• Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
• Cultivate and sustain long-term relationships with key accounts and customers.
• Address customer inquiries and concerns promptly and professionally.
• Collaborate with internal teams, including marketing and logistics, to ensure seamless order processing and delivery.
• Ensure timely payment collection.
• Prepare regular sales reports encompassing sales forecasts, pipeline updates, and market intelligence.
• Present findings and recommendations to management to facilitate informed decision-making.
• Collaborate with the marketing team to formulate and execute marketing campaigns aligned with sales objectives.
• Represent company professionally with customers and vendors, adhering to the values of a world-class organization.
• Promote a culture of inclusiveness, teamwork, and cooperation, fostering the company's thriving and prospering throughout the organization.

Job Requirements:

• Demonstrated expertise in FMCG food sales or a related field.
• Possesses excellent communication, negotiation, and interpersonal skills.
• Proven track record of achieving and surpassing sales targets, driven by results.

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HR Operations or HRSSC
• Mandarin speaking to liaise with regional team/Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Senior Procurement Executive

Working Hour :Mon to Fri 8:30am to 5:30pm
Salary : $3500- 4500
Location: Ubi

Job

• To ensure all the purchase order complies with procurement procedures and policies.
• Handling multiple clusters / project sites office from sourcing requirements till generating of POs.
• Evaluate and recommending the most suitable goods and services in an efficient and cost-effective manner.
• Manage strategic supplier relationships and performance improvements through business reviews and supplier’s performance evaluations for continuous improvement and delivery of new value- add.
• Establish and maintain list of approved vendors including item / services database.
• Identify and drive process improvements to increase efficiencies and effectiveness.
• Participate and facilitate in vendors evaluation and qualifications.
• As-and –when required, assignment of any ad-hoc procurement duties / projects.

Requirements:

• Diploma/ Degree in Business Administration/ Supply Chain or equivalent with minimum 3 years of procurement working experience.
• Hands-on experience with ERP and e-Procurement system.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Contract duration: Immediate till 31 Dec 2024

Working arrangement: Mon - Thu (830am - 6pm) Fri (830am - 530pm)

Salary: up to $3000 depending on experiences

Responsibilities

• Attend to inbound call/email enquiries and provision of advise to members of public.
• Deliver positive service experience, address queries effectively and accurately.
• Prompt escalation of requests for resolution where appropriate.
• Compile, record, input information accurately into relevant systems.
• Any other duties assigned by supervisor.

Requirements

• Prior experience with customer service / call centre will be preferred but not mandatory
• Proficient with Microsoft Office tools
• Good verbal and written communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4980

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description:

- To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations

- To propose suitable training solutions to customers via various channels

- To actively participate in assigned corporate events, road-show, class visits, and seminars

- Actively scout the environment to grow one’s sales portfolio

- To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio

- Responsible for personal sales portfolio

- Follow up on sales leads

You will be part of a dynamic team involved in processing Student Care Fee Assistance applications and assist with other administrative tasks.

Responsibilities:

• Process applications received from parents who wish to enrol their children in the assistance programmes and recommend the appropriate subsidy and duration of assistance.
• Be familiarised with system interfaces to process the applications.
• Ensuring that applications received are complete and to liaise with stakeholders if more information is required.

Requirements:

• Singaporean
• Degree holder
• Meticulous and comfortable in working with numbers
• IT savvy and proficient in Microsoft Office

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

*Only Singaporeans, Malaysians and PR may apply.

Customer Service Officer

Location: Singapore (Central Promenade/Suntec Area)

Interested to understand how money and the financial system works? Love being around real money that has been used as a medium of exchange since 5000 years ago? All that glitters is not just gold but silver as well!

As a Customer Service Officer, you will be trained to build a solid foundation and career within the precious metals and bullion industry. Gain first-hand working experience with us today!

Job Scope and Responsibilities:

1) Managing and handling all our customer’s needs with impeccable customer service, through all communication channels with proper knowledge, energy, and passion. We need people with great interpersonal skills!

2) Performing strong-room duties such as replenishing and labeling inventories, weekly inventory checks, daily cash checks, and daily safety and cleanliness checks.

3) Performing shop and cashier duties such as sales and purchase orders, purity and weight tests, SKU creation, executing excel template formulas, manning display items, and always keeping the counter experience a great one for customers. You will also be expected to do the daily closing of the shop with your colleagues (except on your off days).

4) Communicate effectively and be proactive to help out whenever and wherever help is needed.

5) Must be able to maintain and perform with the utmost integrity at all times.

Kindly Apply With Us If You Have The Follow Attributes:

1) Integrity - Trust is the ultimate currency in our business. As you will be dealing and surrounded with large amounts of high-value items, we require people only of the highest integrity to join us.

2) Meticulous - The devil is in the details they always say. You will be expected to do four-eyes verification with your colleagues and managers before executing any orders. The difference between a few grams in this industry can mean thousands of dollars.

3) Weekend Warriors - Hate rushing and squeezing during peak hours, public holidays, and weekends? Join us and have your off days on non-peak days! You will be expected to be able to work on Weekends and Public Holidays. Your daily working hours might be from 10 am - 9 pm, with an-hour to an hour plus break provided depending on your shift. You will be entitled to a minimum of two to three rest days per week depending on your shift hours.

4) A strong command of both verbal and written English is a must. Proficiency in other optional languages and dialects such as Mandarin and Cantonese would also be welcomed.

5) Minimum qualifications: GCE 'O' Level or Higher.

6) *Only Singaporeans, Malaysians and PR may apply.

Benefits:

1) 14-21 days of Annual Leave provided

2) Medical, Outpatient, and Accident Insurance for Employees

3) Up to 1-3 Months Bonus Depending on Attaining Goals

4) Annual Leave Rollover and Annual Leave Encashment

5) Salary ranges between 2700 SGD - 4100 SGD

Kindly email a short introduction along with your CV to [email protected] if you wish to find out more!

*Information sent to us will be kept strictly confidential.

*We regret that only short-listed candidates will be notified.

Thank you!

• Assess, based on the scheme’s eligibility criteria, whether the applicant is eligible for childcare financial assistance; and if so, to recommend the amount and duration of assistance for the child;
• Navigate through different systems to process online applications received;
• Manage appeals from applicants who do not qualify for the assistance, and attend to queries about the scheme from parents and members of the public, childcare centre operators, social workers and other relevant parties;
• Work closely with childcare operators, social workers, or colleagues in the course of work; and
• Provide administrative support to the team, such as triaging the emails and MP appeals.

Requirements:

• Singaporean
• Degree holder
• Familiar with and able to use IT systems and processes confidently;
• Has good knowledge of Microsoft Word and Excel;
• Have good interpersonal and communication skills to communicate with clients, child care centre operators, parents and relevant parties

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

Job Purpose

What the job should do?

1. Regional scope to develop and oversee execution of the marketing plan covering IWM brand, traditional and digital marketing as well as leading initiatives to create a delightful customer experience.
2. Key areas to be covered under this role:

a. Regional scope to develop and oversee execution of the marketing plan

b. Covering IWM brand

c. Traditional campaign marketing

d. Digital ‘always-on’ marketing

e. Leading initiatives to create a delightful customer experience

f. Forging and managing partnerships to leverage third-party offerings

To whom or what it should be done

1. The role would be reporting to the Head of Group Islamic Wealth Management

How it supports the business

1. IWM targets achieved
2. Speed to market
3. Increase in awareness and recall of IWM
4. NPS score for IWM customer journeys

Job Description

• Marketing strategy

Develop and implement a comprehensive regional marketing strategy aligned with organizational goals and aimed at promoting Islamic wealth management products and services

Oversee digital marketing efforts including online advertising, social media, email campaigns and other digital channels to reach target audiences effectively.

• Brand management

Oversee and maintain the organisation’s brand image, ensuring consistency and alignment with Islamic Finance principles

• Customer acquisition and retention strategies

Develop and implement strategies to enhance the customer loyalty and retention, focusing on delivering excellent customer experiences.

• Event management

Plan and execute events, conferences, and other marketing initiatives to enhance brand visibility and engage with clients.

• Customer experience

Measure CX through NPS and other relevant means. Design and enhance customer journeys in partnership with key stakeholders in order to reduce friction and increase customer delight.

Job Requirement

• Degree in marketing, MBA with focus in marketing and customer experience; knowledge in Islamic Wealth management would be advantageous but not essential
• 10-20 years experience in marketing including exposure to wealth management
• Chartered Institute of Marketing certifications would be advantageous
• Marketing experience in wealth management
• Islamic banking experience advantageous but not essential
• Strategic vision
• Leadership skills
• Understanding of wealth management products
• Strong presentation and communication skills
• Passion for customer experience
• International experience would be a plus
• Ability to lead a decentralized team

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

KPay is a fintech company that strives to service the underserved SMEs globally. A soon-to-be “Unicorn”, we are hiring for like-minded individuals who are passionate and committed to changing their lives through hard work and values a clear progression path.

Are you an individual who is seeking financial freedom and is looking for a sales position that serves a purpose, with the opportunity to earn uncapped sales commissions? If you are, we want you!

Salary & Benefits

• Base salary + uncapped commission!
• Medical Benefits + comprehensive training program provided!

Responsibilities:

• Responsible for merchant acquisition by direct approach and canvassing.
• Leading the merchant acquisition efforts including prospecting, negotiation and development of necessary sales techniques.
• Work closely with the merchants to ensure a successful and amazing onboarding experience.
• Point of contact and liaison for merchants, manage and respond to their queries.
• Maintain good relationships and value-add to your merchants to improve performance on the platform.

Requirements:

• No experience required as long as you are passionate and driven to make a change! (sales / account management / business development related background would be a plus).
• Highly self-motivated with strong sense of ownership.

We are a young cafe situated at Fookhai building, 5 minutes away from Chinatown MRT and we are looking for a passionate individual to join our team. We are looking for someone with a positive mindset, flexibility and an interest to learn and create. We are looking to groom our pioneer group of staff in an effort to expand this year.

Job responsibilities will include and is not limited to :

- preparing Gelato / Coffee ( experience is a bonus but not needed )

- take orders and serve customers

- prepare food in kitchen, we serve toasties, sandwiches, bar bites and some mains like curry chicken and mee rebus.

- be friendly

Please send resume to Randy @ 96725434 on whatsapp, or respond via the portal.

About the role:

As the VP of Customer Success at Aspire, you will play a pivotal role in ensuring the success and satisfaction of our B2B customers. You will lead and oversee all aspects of the customer success function, working closely with cross-functional teams to deliver exceptional service and build long-term partnerships with our clients. This is a senior leadership position that requires a strategic mindset, strong business acumen, and a passion for driving customer-centric initiatives in the fintech industry.

What will you be doing?

• Develop and execute the customer success strategy, including onboarding, adoption, and retention programs, to drive customer satisfaction, loyalty, and advocacy.
• Build and lead a high-performing customer success team, providing guidance, coaching, and support to ensure the team's success in delivering exceptional customer experiences.
• Collaborate closely with sales, product, and marketing teams to align customer success initiatives with overall business objectives and to drive revenue growth through upselling and cross-selling opportunities.
• Establish and maintain strong relationships with key clients, acting as a trusted advisor and advocate, and ensuring their needs are understood and met throughout their journey with Aspire.
• Drive customer success metrics and goals, such as customer satisfaction scores, net promoter scores, and retention rates, and continuously monitor and analyze customer data to identify trends, opportunities, and areas for improvement.
• Develop and implement scalable processes and best practices to enhance the efficiency and effectiveness of the customer success function, ensuring consistent and exceptional service delivery.
• Collaborate with the product team to provide customer feedback and insights to drive product roadmap prioritization.

We would love to get to know you if you have the following:

• Proven track record of at least 8+ years in customer success, account management, or a related field, preferably in the B2B SaaS or fintech industry.
• Demonstrated success in leading and scaling a customer success function, including building and managing high-performing teams.
• Strong customer-centric mindset with a passion for delivering exceptional customer experiences and driving customer success.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization and with external clients.
• Data-driven mindset with the ability to analyze customer data and metrics to derive actionable insights and make informed decisions.
• Strategic thinking and problem-solving skills to identify opportunities, address challenges, and drive customer satisfaction and growth.
• Strong business acumen with a deep understanding of the B2B fintech industry and market dynamics.

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• To provide support to the Team Leader and Supervisor in the daily ground operations
• Providing management of facilities, running of system operations and handling enquiries
• Attending to all operational matters as and when deemed necessary, to make situation decisions to minimize disruption to the operation
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with 2 years of Cashiering / Customer Service experience
• Have prior relevant experience in the scope that has been assigned
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Sales Coordinator

• Location: Kaki Bukit (Office) 5-Days work week
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: S$2,000 - $ 2,800 (depends on exp)

Job Scope:

• Direct reporting to Sales Manager for daily paper works, co-ordination, and other assigned jobs.
• Answering phone calls, do filing, check and print e-mails.
• Printing of tender specifications and drawings, pick up the quantities from drawings.
• Assisting in compilation of catalogues and presentation slides.
• Extend quotation for existing tenders to clients.
• Co-ordination work with suppliers and clients for samples and catalogue submission.
• Co-ordination with project team on confirm projects for execution.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Regional Service Engineer
• Salary :Attractive Remuneration + Bonus + Traveling Aowances
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of mass spectrometry equipment or system.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Customer Service Executive (Airfreight)

About the company
A worldwide logistics and freight forwarding firm that caters to a diverse array of industries.

Location: Central
Salary Range: Up $4K
Working hours: 5.5days (Sat half day wfh)

Job Scope:

• Respond to customer inquiries and generate quotations
• Coordinate and organize import and export shipments
• Communicate with international agents to verify shipping documents and adhere to country-specific rules and regulations
• Issue customs permits as required
• Maintain close communication with vendors, shippers, customers, carriers, and overseas agents
• Conduct data entry for freight services
• Ensure accurate management of paperwork and documentation for billing
• Close files promptly after the completion of shipments

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Customer Service Executive (Salaries Centre)

M-F: 8am - 5.30pm

Depot Road

$2.6k

2 years contract

Duties:

• Analyse, update data, verify and process pay transactions to ensure payment accuracy and timeliness.
• Analyse doubtful pay transactions, diagnose problems and determine follow-up actions to resolve/pre-empt potential problems.
• Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.
• Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

EXPERIENCE

• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Service Engineer (Test Service)

Working Days: Monday to Friday
Working Hours: 9 - 6pm
Salary : $ 2500 - $ 3000
Location: Bukit Batok

Job Description:

• Perform evaluation, testing, calibration, troubleshooting and repair of equipment according to guidelines and approved methods
• Provide installation, commissioning and after sales maintenance service to customers for general scientific laboratory equipment
• Ensure accuracy, reliability and confidentiality of test results
• Co-ordinate closely with sales team to provide technical support & after sales service to customers
• Conduct risks assessments to comply with safety work procedures

Requirements:

• ITE / Diploma in Electrical / Mechanical / Mechatronics Engineering
• Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
• Relevant working experience in similar field would be an advantage
• Sound ability to troubleshoot, test and conduct hands-on repairs
• Good knowledge and understanding in Circuit Schematic Drawing
• Possess Class 3 Driving License (but not essential)
• Experience in or knowledge of ISO documentation (specifically ISO / IEC 17025) will be an added advantage

The Supreme HR Advisory Pte Ltd

14C7279

Lim Jun Yao

R1989028