Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft Office.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

Job Summary

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

We are seeking a highly organized and proactive Admin and Operations Associate to support the Home Ownership and Livelihood Department in overseeing, executing, and coordinating various administrative and operational tasks.

This role is crucial for managing robust documentation, ensuring effective communication between our team and relevant stakeholders, and maintaining smooth operational processes. As the first point of contact between new families and the team, the ideal candidate should excel in customer relationship skills, demonstrating a commitment to exceptional service and fostering positive interactions. Candidates should be passionate about our mission, detail-oriented, capable of handling multiple tasks simultaneously, and possess strong communication and organizational skills to contribute meaningfully to the lives of the community members we serve.

Key Responsibilities

1. Administrative Support

• Assist the Programme Manager or Lead with daily administrative tasks and programme-related activities.
• Provide secretarial support, including organizing and coordinating meetings, preparing agendas, drafting correspondences, recording meeting minutes, and creating presentations.
• Maintain and organize documentation and data, ensuring all records are accurate and complete for audit and compliance.

2. Operational and Logistical Support

• Coordinate programme activities and schedules to ensure smooth operations and timely completion.
• Provide administrative and logistical support for programme activities such as trainings conducted by the department.

3. Financial and Procurement Support

• Support the team with procurement and logistics for programme activities, including managing purchase requisitions and tracking expenses.
• Assist in monitoring budgets and ensuring proper accuracy in billing management, including claims, invoicing, and verifying staff claims.

4. Member (Client) Management

• Serve as the first point of contact for KeyStart members by attending to inquiries made via phone call, WhatsApp message, or email.
• Ensure that members meet the basic eligibility criteria before working with members to ensure submission of relevant data and documents to facilitate informed and accurate evaluations by the team.
• Schedule appointments between members and the team’s relevant staff, ensuring timely and efficient coordination.
• Track and monitor the progress of each inquiry to ensure members are attended to by the team and that all follow-up actions are completed effectively.

Job Requirements

Experience and Experience: Any relevant experience in administration, operations, or social services will be advantageous. Candidates with no relevant experience but who possess the capacity to learn and meet other requirements will also be considered.

Skills:

• Strong organizational abilities with meticulous attention to detail. Capability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills, with the ability to handle inquiries and interact professionally with clients and team members.
• Strong interpersonal skills with a can-do attitude, demonstrating ownership of assigned tasks and a problem-solving mindset in a fast-paced environment.
• Ability to work both independently and collaboratively, with flexibility to adapt to changing needs and deadlines.
• High level of accuracy in handling data and documentation, with a sharp eye for details.

Technical Proficiency:

• Basic Requirements: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional Advantage: Familiarity with Microsoft Access, SharePoint, and Power Automate is a plus. Training will be provided to enable proficiency in these tools.

Service crew for Chinese/ Taiwanese restaurant.

Training will be provided if interested but no experience.

Communication in Mandarin preferred.

Restaurant in central area.

Local Singaporean/ PR preferred.

Basic salary starting $1,800 & higher depending on experience.

Malaysian work permits holders welcome to apply.

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• General Office Management: Sorting of inventories in the office, keeping track and stocking up of office supplies, etc.
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Number of workdays: 5 days (5 hours each day, between 9am-6pm)

Benefits

• Gym and pool use
• Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries do email us at [email protected]

Location: Bugis

Responsibilities

• Provide customer service and issuing of orders at collection counter
• Perform product exchange
• Perform monthly stock count
• Perform any ad-hoc duties as assigned

Requirements

• GCE ‘O’ Level
• Good interpersonal skills
• Pleasant personality

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

Job Description

. Build and maintain relationships with customers, ensuring regular

communication and understanding their needs to foster loyalty and

long-term engagement.

. Provide prompt, efficient, and satisfactory responses to customer

inquiries.

. Prepare quotation for customers.

. Resolve customer complaints and feedback to customers as soon as

possible.

. Ensure smooth processing of customer orders and timely delivery.

. Maintain accurate customer records.

. Provide reports to management on customer satisfaction, issues

resolved, feedback received, to help improve overall customer

relations strategies.

. Prepare reports for sales forecast.

. Perform sales support related tasks.

. Work closely with other departments such as sales, marketing,

operations and purchasing to enhance customer relationship.

. Travel overseas for exhibition if needed.

. Spearhead to set up a customer relations team when business

expands

Job Qualifications

. Polytechnic Diploma in Business or equivalent

. 1 to 2 years of related working experience

. Strong communication & co-ordination skills

. Able to work independently with initiative and self-motivation

. Excellent leadership skill

• Report to the Crew Leader
• Assist the Crew Leader to achieve optimal business performance as well as maintaining high standards of food, service, health and safety̶
• Deputise in the absence of the Crew Leader̶
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth Café operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, to attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Assist in bi-monthly stock take
• Update GRN and perform E-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 2 years of relevant experience in quick service environment and in a supervisory role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Basic PC-literacy
• Strict sense of hygiene and safety standards
• Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Strong leadership & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty

• Scheduling of work and coordinating with workers and customers
• Manage phone calls and customer enquiries
• Provide quotation to customer
• Handle customer complaints
• Preparation of invoices
• Track stocks of office supplies and place orders when necessary
• Filing of documents
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Any ad hoc duties as assigned by the Manager
• Able to work 5.5 days work week
• Min. GCE O Level

Job Description & Requirements

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Permanent, Singapore-based Electronics Service/Application Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· ITE /NiTEC, Diploma in Electronics Electrical Engineering.

· Fresh graduate or 1 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering/Battery

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 01/10/2024

Job Types: Full-time, Permanent

Salary: $2,500.00 - $5,500.00 per month

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you'll be doing

• Achieve operation efficiency target (e.g. data loading % etc.)
• Ensure timely and accurate loading of data submitted by members.
• Conduct sanity check after loading of data.
• Conduct regular checks on credit bureau members' access and credit check enquiries.
• Retain and safekeep all documentations for compliance / audit purpose.
• Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.
• Prepare regular reports for Finance or internal stakeholders.
• Administration and operational role in managing credit bureau members profile, access, and billing.
• Serve over-the-counter report purchase request from members of public.
• Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.
• Conduct User Acceptance Test and Post Assurance Test for system changes.
• Assume any report or task assigned that is relevant to business operations.
• Office-based to process high confidentiality data.

Position: Purchasing Manager
Location: Sengkang, Singapore
Employment Type: Full-time, 9am-5pm

About Us:
We pride ourselves on delivering top-notch car repair services with a focus on quality and customer satisfaction. As we continue to grow, we are looking for a dedicated and experienced Purchase Manager to join our team and help streamline our procurement process.

Key Responsibilities:

• Procurement Management: Oversee and manage the procurement of automotive parts, tools, and supplies. Ensure timely and cost-effective acquisition of all necessary inventory.
• Vendor Relations: Build and maintain strong relationships with suppliers and vendors. Negotiate terms, prices, and contracts to achieve favorable conditions.
• Inventory Control: Monitor inventory levels to ensure optimal stock. Implement inventory management practices to reduce excess stock and avoid shortages.
• Cost Management: Develop and implement strategies to reduce procurement costs while maintaining quality standards. Analyze market trends to forecast pricing and supply conditions.
• Quality Assurance: Evaluate the quality of purchased products and services. Work closely with the repair team to ensure that all parts meet the required standards.
• Record Keeping: Maintain accurate records of all purchases, transactions, and supplier interactions. Prepare regular reports on procurement activities and inventory status.
• Compliance: Ensure all procurement activities comply with company policies and regulatory requirements.

Qualifications:

• Experience: Minimum 10 years of experience in procurement or purchasing, preferably within the automotive industry.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Skills: Strong negotiation skills, excellent communication abilities, and a keen eye for detail. Proficiency in procurement software and MS Office applications.
• Languages: Proficiency in both Mandarin and English is preferred to effectively communicate with a diverse range of suppliers and team members.
• Knowledge: Understanding of automotive parts and repair processes is advantageous. Familiarity with Singapore’s market conditions and regulatory environment is a plus.
• Personal Attributes: Strong problem-solving skills, the ability to work independently and as part of a team, and a proactive approach to managing procurement challenges.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [email protected] by 19 Sep 2024. Please include “Purchasing Manager Application – [Your Name]” in the subject line.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Assist with the retail floor on days when the shop is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Must be able to work min 3 Saturdays (12-6pm) & most public holidays
• Able to commit a min of 10 shifts per month (min 4-hours shifts) with min 3 months commitment.

Position: Customer Service Executive

Salary: Up to $3300

Working Hours: 5 days, 9am - 6pm

Location: Ubi

Responsibilities:

• Efficiently track and follow up on leads to convert them into potential customers
• Use communication channels, including social media, phone calls, and emails to secure appointments
• Manage appointments and inquiries for both new and existing customers, ensuring a seamless and positive experience
• Handle customer complaints and queries received through multiple channels, including phone calls, WhatsApp, and email.
• Portray a consistently positive and helpful attitude in addressing external and internal customer concerns.
• Work with internal teams to deliver high quality customer service
• Assist with any ad hoc administrative duties as assigned

Requirements:

• A minimum Professional Certificate / NITEC in any field
• Experience in beauty industry will be an added advantage
• Good interpersonal and communication skills
• Able to work in fast paced environment and responsible team player
• Being proactive and independent

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Location: Singapore

Office Work Setup: Hybrid
Availability to Join: ASAP

Job Overview:
We are seeking a highly skilled and dedicated Senior Service Engineer specializing in Data Center Automation (DCA) to join our team in Singapore. As part of a dynamic environment, you will play a crucial role in providing technical leadership and coordination for service activities related to medium engineering complexity. You will ensure that engineering and service disciplines within the AMC sites are efficiently executed, aligning with contract specifications, quality standards, and safety requirements.

This role is ideal for someone with deep knowledge in the data center domain, particularly in handling 800XA control system, and who thrives under pressure, providing 24x7 support with a commitment to solving problems and maintaining customer satisfaction.

Key Responsibilities:

1. 24x7 Service Delivery:

• Provide technical support and troubleshooting for the data center customer installed base in Singapore.
• Ensure timely service delivery with a 2-hour SLA, resolving issues both remotely and on-site.

• Collaborate with project teams during installation, commissioning, and site activities, providing hands-on support to address engineering errors and commissioning challenges.

• Serve as the technical Service lead, offering guidance across engineering disciplines included in AMC projects.
• Foster knowledge transfer from Project Engineering teams and share best practices across different projects and disciplines.
• Develop and implement standard processes and tools.

• Maintain and manage relationships with key customers, identifying new sales opportunities and ensuring customer needs are met.
• Provide specialist support and advisory services for the Sales team.

• Prepare all necessary documents and reports for customer approval.
• Ensure timely reporting of work done and follow-up on outstanding issues.

Challenges:

• Provide 24x7 availability to meet tight schedules and budgets.
• Deliver exceptional service support to customer sites on a rotational basis.
• Navigate the complexities of data center engineering, a rapidly evolving field.

• Experience:
• 4-6 years of experience in data center operations or similar domains.
• Strong background in DCS project engineering or service, particularly with 800XA system.
• Experience with Data Center Automation projects, specifically BMS/EPMS/CMS, is an added advantage.
• Technical Skills:
• Familiarity with data center terms, terminologies, and control systems.
• Competency in Microsoft Office tools and basic computer literacy.
• Personal Attributes:
• Strong interpersonal, organizational, and communication skills.
• Customer service-oriented mindset.
• Ability to work under pressure, managing tight schedules and on-call duties.

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.