The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Job Description

· Conduct On-Site and On-Line Training to ensure customers are familiar with the features of our products.

· Conduct On-Site customer visitation to promote the value of our products.

· Help the sales team with upselling, cross-selling, and renewals.

· Liaise Delivery & Training schedule with customers.

· Professionally resolves product, service issues and complaints.

· Act & liaise with relevant departments in event of any issues and complaints from customers.

· Assist in creating training materials for the department.

· Accomplishes customer service and organization mission by completing related results as needed.

Education / Experience

· At least GCE ‘A’ level or ITE in any discipline.

· No Experience required

· Possesses a patient, friendly and pleasant attitude.

Specific Skills (Knowledge, skills and abilities)

· Experience in customer service or related field will be advantage.

· Aptitude with positive disposition is preferred.

· Possess good work ethics and good team player.

· Ability to communicate/ listen clearly and professionally.

· Keen interest in imparting skills and knowledge to others

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

· Work with all stakeholders to assist in maintaining high level of customer experience standards

· Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services

· Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued

· Provide excellent and consistent level of customer service

· Making sales or recommendations for products or services that may better suit client needs

· Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

Job Requirements

· Preferably with a Diploma in Commerce or relevant field

· At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment

· Excellent customer services skills and pleasant telephone etiquette

· Possess strong accountability to high quality of service

· Possess strong communication skills

· Familiarity with Sales Force CRM / Digital transformation will be a plus

General:

• 5 days work week (Inclusive of weekends)

• Shift work

• Minimum 44 hours per week

• Salary: up to $2,700 per month (based on experience)

• Required to work on weekends and Public Holidays

Benefits:

• Employee Discount

• Transport reimbursement for late shift duty

• Monthly meal and mobile allowance

• 10 days Annual Leave (Yearly increment) 1 day Birthday Leave

• 14 days Medical Leave

Job Description:

• Oversee shop operations such as handling customer complaints, managing service standards and procedures on ground etc.

• Outlet Hygiene Maintenance, ensure cleaning schedule is followed

• Preparation of waffles, toasts and drinks

• Recommending and scooping of ice cream

• Stock monitoring and ordering

• Capable to work with, manage and lead a small team

• Basic personal hygiene

• Opening & closing of cafe

• Any other ad-hoc duties assigned by the management

Job Requirement:

• Min. commitment of 6 months

• Have no issues working late until 02:00AM (Cafe closes at 02:00AM daily)

• Food Hygiene certificate preferred

• Possess good communication and interpersonal skill

RESPONSIBILITIES:

• Sets tables based on reservations
• Ushers the customers to their table
• Answers questions on service info, prices, and meal items
• Assists customers in setting up the pot and portable stove for hotpot
• Maintaining clean and tidy buffet food display
• Ensures enough plates and cutleries available for diners
• Assists in refilling/ topping up the dessert and salad bar
• Clears tables and cleans the chairs
• Disposing garbage

REQUIREMENTS:

• male or female
• 18 to 65
• no minimum education required
• can work 6 days a week

We are seeking a experience onsite technician to join our team. As a onsite Technician, you will be responsible for installing, repairing, and troubleshooting our products to ensure optimal performance and functionality. You will have chance to work on a variety of Prism products. The ideal candidate has a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality service to our customers.

Responsibilities:

• Provide onsite technical support and assistance to customer in resolving hardware and software issue.
• Diagnose and troubleshoot technical issues, including mechanical, electrical, and software related problems.
• Repair or replace faulty components at customer side
• Maintain detailed of service records, repairs and equipment inventory.

• Follow safety protocols and guidelines to ensure a safe working environment.
• Provide excellent customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with team members and contractors to complete projects and assignments.
• Any other ad-hoc duties as assigned by superior/or manager

• Min O-Level or equivalent. Relevant certifications or vocational training is a plus.
• Min 2 years’ experience as a Refrigerator/ Ceiling Fans/ Television/ Monitor onsite Technician or similar role.
• Familiarity with electrical/android systems and troubleshooting techniques.
• Ability to read and interpret technical manuals and diagrams.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a strong commitment to quality and safety.
• Excellent communication and customer service skills.
• Ability to work independently and under pressure.
• Valid Class 3/3A driver's license or equivalent SG driving license.

• Annual Increment
• Performance Bonus

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Job Description:

• Provide personalised service over different channels including but not limited to call/email/chat with customers regarding banking products, accounts and service enquiries in an effective and efficient manner
• Provide appropriate solutions and alternatives in a timely manners; follow up with customers to ensure resolution
• Gather customers’ feedback and provide timely feedback to Team Lead on issues and suggestions to improve user experience
• Achieve personal and team Key Performance Indicators
• Ensure confidentiality of the Bank’s customers and data
• Follow communication procedures, guidelines and policies
• Perform other related duties as required

Requirements:

• A Diploma/Bachelor’s Degree in any field
• Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
• Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
• Excellent communication (verbal and written) and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Comfortable to work rotating shift hours including weekends and Public Holidays

Company Introduction

Want to Cultivate the Future?

Join Singrow Pte Ltd, where passion and innovation in agri-tech converge. Unleash your creativity and disrupt the food supply chain with premium produce and sustainable farming practices. The possibilities are endless!

Be a Food Revolutionist!

Singrow is the hub of enthusiastic, self-motivated individuals who are revolutionizing the agricultural landscape. Embrace cutting-edge technologies, AI-driven solutions, and year-round farming for fresh, pesticide-free produce. Let's make a difference together!

Where Passion Meets Purpose.

Singrow offers an exciting playground for agri-tech enthusiasts. Lead the charge in bringing fresh, locally produced fruits and vegetables to every doorstep. Ignite your passion, craft strategies, and watch your ideas bloom!

Innovate and Grow Together!

Singrow cultivates a dynamic atmosphere where creativity thrives. Embrace the power of vertical farming, data analytics, and IoT to make a positive impact. Join our team of visionaries and watch your career soar.

Ready to Harvest Your Potential?

At Singrow, enthusiasm and ambition drive us to new heights. Embrace the challenges of agri-tech innovation and craft a future of sustainable farming. Take your skills to the next level and reap the rewards of being part of something extraordinary.

What you'll do:

· Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services.

· Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices.

· Devise and execute strategies to drive customer success and retention, ensuring that customers achieve their desired outcomes.

· Identify and understand customers' needs and goals, offering guidance and support to help them reach their objectives.

· Proactively identify opportunities to expand business with existing clients, fostering growth and maximizing customer value.

· Monitor customer usage and adoption of our products, identifying areas for increased engagement and usage.

· Take ownership of customer accounts, overseeing the onboarding process, providing ongoing support, and managing renewals and upsells.

· Collaborate closely with cross-functional teams, such as marketing and product development, to deliver a seamless customer experience.

· Provide prompt and effective resolution to customer issues and inquiries, escalating matters when necessary to ensure timely resolution.

What you'll need:

• A minimum Diploma / Higher Nitec in business, marketing, or a related field would be advantageous. However, candidates from other academic backgrounds with a strong and positive mindset are also encouraged to apply for this opportunity.

• Experience in Agriculture or related fields will be beneficial.

• Strong self-initiative in problem-solving and ability to think strategically.

• Strong sense of responsibility, meticulous and self-motivated

• Excellent communication skills, both written and verbal

• Strong interpersonal skills and ability to build and maintain relationships with customers.

• Ability to work independently and as part of a team in a fast-paced environment.

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience
• New entry is welcomed

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.

5. Ensures employee satisfaction through:

   - communication of business progress and all related action.

   - setting goals and controlling achievements.

   - establishing training and career development plans.

   Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

7. Achieves guaranteed up time and other parameters as sold to customers.

8. Promotes quality improvement processes to:

   - reduce cycle time

   - drive continuous improvement of technical performance 

   - empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Mission:

To help its customers become data driven by breaking down information silos, enabling them to optimize fleet performance and decision making through a single, collaborative user-interface.

Job Overview:

We are seeking a Customer Success Manager with a strong background in the maritime tech space to join our dynamic team. This role will have a dual reporting structure to the BV local Commercial Manager and OrbitMI VP of Customer Success. BV is a strategic partner and investor in OrbitMI, with OrbitMI Inc. being a NYC software-as-a-service company with offices and partners across the world. Our customers use our solutions to operate their fleets more profitably, efficiently, safely, and sustainably by connecting multiple systems into intelligent connected workflows directly via desktop and mobile app. The ideal candidate will play a critical role in supporting our commercial team, ensuring client satisfaction, and driving the successful adoption of our SaaS solutions in the maritime industry.

Key Responsibilities:

• Provide ongoing support to the commercial team by identifying customer needs and ensuring our SaaS solutions meet these requirements.
• Own the customer lifecycle from free pilot/trial through renewals ensuring that clients have a dedicated contact.
• Support new clients with training and set-up to drive adoption across the client organization.
• Build and maintain strong relationships with key maritime industry clients, ensuring a high level of customer satisfaction.
• Act as the liaison between customers and our technical team, translating technical details into business value.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for service improvement.
• Develop and deliver training materials and presentations to enhance customer understanding and use of our products.
• Collaborate with the product development team to inform new features and solutions based on customer feedback and industry trends.
• Build strong relationships and collaboration with the local BV commercial teams to develop new opportunities and support existing customers.

Qualifications:

• Proven experience (minimum 3 years) in customer success or account management in the maritime tech space.
• Strong understanding of SaaS products and their application in the maritime industry.
• Excellent communication and presentation skills, with proficiency in both English and Chinese languages.
• Ability to analyze and interpret technical data and translate it into commercial insights.
• Bachelor’s degree in a related field (e.g., Maritime Studies, Business, Technology) or equivalent qualification/experience i.e. Class One Master Mariner.
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

1. Develop a product monitoring solution for reporting the product health and statistics.
2. Develop a access management framework for user and product team  (e.g. RBAC, RuBAC, DAC)
3. Good in scripting languages such as PowerShell, Python, or Bash.
4. Capacity to think critically and devise innovative solutions.
5. Good knowledge in cloud computing platforms like Azure, AWS  
6. Able to work with automation tools (Ex. Power Automate) for product improvement activities
7. Support technical team to develop automation workflow for operation efficiency

What’s in it for you?

• Attractive remuneration package
• 22 days annual leave plus national holidays
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of The Boutique Group together with management

Position

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of the information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement

Based in Singapore but works according to Paris windows of service, under the Service manager of his business line.

Main responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Qualifications and Profile

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interestedapplicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

The Service Team is located at our Service centre in Changi airport Terminal 2. As a Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Applicants will ideally possess some product knowledge in Computed Tomography (CT) as well as Conventional X-Ray. Critical requirements include effective communication skills and a team player.

Other critical responsibilities include but not limited to, ensuring the team maintains the standard work procedures while upholding Safety at work as paramount.

Key Responsibilities

• An advocate for Safety at work.
• Responsible for ensuring customer satisfaction by meeting the service level agreement.
• A positive team player at work especially in challenging situation.
• Installs, repairs and equipment maintenance.
• Complete all tasks and documentation assigned by the Service Lead, timely and accurately.
• Adopt a continuous improvement approach at work, that includes but not limited to, reviewing of all equipment performances, spare-parts, team performances, work processes, training performances, tools, etc.
• Other duties as required by the Service Lead.

Position Requirements:

• Education/Training- Engineering diploma. Experience in the installation and maintenance of X-ray machines and security equipment is preferred but not essential.
• Knowledge/Skills- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be ready for regional travel at short notice. Class 3 driving license is a must.

Physical/Mental Requirements

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual with unreserved initiative.
• Possess outstanding telephone skills
• Ability to lift item up to 50 lbs unassisted.
• Candidate with no color deficiency eye-sight.

Work Environment

The customer sites are located with all terminals of Singapore Changi Airport

Please note that only shortlisted candidates will be contacted. Kindly email your resume to [email protected]

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays