Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

Minimum of 5 years of experience in Customer Service-related role

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Service Crew

Working Days: 4 days (public holidays off)
Working Hours: Mon-Thu 9am - 330pm (30mins break)
Salary: $1,400
Locations: Near to One North MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Company’s operational outcomes effectively.
• Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company’s business operations to identify areas for improvement and optimisation.
• Develop a deep understanding of Company’s operational workflows and procedures and maintain up-to-date documentation of policies and processes.
• Partner Company’s business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
• Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
• Support business transition and help drive change through actively engaging key stakeholders and end users.
• Own and maintain overview of Company’s ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
• Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company’s operational goals.
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
• Good understanding of user-centric principles and/or service design.
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical skills.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24034

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

JOB PURPOSE:

The F&B Service Attendant is responsible for ensuring all guests receive great experiences through the delivery of outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism and proactiveness towards achieving departmental goals.

1. Undertake restaurant operational tasks which includes taking of food & beverages orders

2. Display of excellent customer service at all times, greet and welcome guests in a warm and friendly manner

3. Create great customer experience and attentive towards the customers and their queries

4. Ensure prompt serving and clearing of plates after guests complete dining

5. Maintain high standards of cleanliness within the restaurant

6. Support manager in ensuring station is well maintained and well stocked

7. Any other tasks/duties as assigned by Supervisors

KNOWLEDGE / QUALIFICATIONS:

Minimum tertiary education with minimum 1 year experience in F&B service

Contract Duration: ASAP – 31 Dec 2024

Salary: S$2,400 (no exp) to $3,100 (~5 years exp) per month

Job Scope:

• Attend to inbound call/email enquiries and provision of advise to members of public.
• Deliver positive service experience, address queries effectively and accurately.
• Prompt escalation of requests for resolution where appropriate.
• Compile, record, input information accurately into relevant systems.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

A WINE ADVENTURE, WITH GOOD FUNK

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, joined by Beverage Director, Jos Kjer who spearheads the bar’s wine programme.

The name, Le Bon Funk, is an allusion to the “good funk” from living wines—an invitation not to take oneself too seriously. With a tight curation of exciting and accessible wines, complemented by produce-led plates, it’s never fussy, and always tasty here; all in a lively and approachable atmosphere.

The team is looking to expand the Front of House team at Club Street & Holland Village.

Your responsibilities include:

• Prepare the restaurant for opening and closing
• Setting up tables with the correct number of place settings, including crockery, silverware, glasses, and napkin
• Maintain restaurant's overall cleanliness at all times
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs
• Refresh the table with finesse once guests have finished their main course
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher, and other cleaning duties

We are looking for someone:

• Eager to grow - Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We have always believed in recognition wherever possible. Often, these recognitions come in the form of Monthly Sales Incentives, as well as privileges such as medical and insurance coverage, employee dining discounts across our venues, and birthday celebrations.

Take an inside look at our culture or find out more

instagram.com/tlbg.openarms

https://www.lobehold.com/

KPay is a fintech company where we combined payment solutions with our financial technology platform that connects merchants to affordable business solutions that they need. A soon-to-be "unicorn" (USD 1+billion valuation worth), we build a complete merchant service ecosystem that accelerates growth for businesses of all sizes.

Responsibilities:

• Assisting on financial modelling of entire Singapore business
• Reporting directly to the Regional team
• Identify new markets: research and identify new geographic regions, customer segments, or product utilization/developments that offer potential for business expansion in target markets
• Develop and implement expansion strategies to enter new markets
• Conduct market research: Gather and analyze data on industry trends, customer needs, commercial prospects and market niches in local landscape
• Monitor performance: Track and report on the performance of market expansion initiatives including sales, customer satisfaction, market share, and adjust strategies when needed
• Develop vertical business plans to expand existing overseas markets
• Negotiate new and ongoing commercial partnerships with domestic partners
• Create marketing tactics to improve product offers, program strategies, and corporate competitiveness

Requirements:

• Min. 1 year of relevant work experience in fintech / payments / strategy / management consulting / or internet start-ups
• Fresh Graduates are welcome to apply
• Strong analytic skills and experience with market research and data analysis
• Excellent communication and interpersonal skills to build relationships and influence stakeholders at all levels
• Based in SG, overseas travelling required only after work performance is stabilized

Service Coordinator [ Construction ]

Salary: $2,400 - $3,000
Working Timing: Monday to Friday – 9 am to 6 pm
Working Location: Near Aljunied / MacPherson / Paya Lebar MRT

Service Coordinator will assist the maintenance department in daily administrative and clerical support.

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• Responsible in maintain stock record.
• All other Adhoc works as instructed by the Superior.

Requirements:

• ITE / Diploma
• 1-2 years of related experience
• Proficient in MS Office and Excel

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Highlights

• Attractive Medical & Dental Benefits
• Friendly Working Environment
• Uniform provided with Laundry Allowance
• AWS & Variable Bonus
• Opportunities for career progression

Job Description

The Customer Service Representative will:

· Maintain a friendly, neat, pleasant and professional image to guests

· Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.

· Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.

· Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests

· Handle cashier duties in accordance to hotel Policy & Procedures

· Perform night audit function including date roll procedures and reconciliation of cashiering transactions

· To be kept informed of all functions, events, and promotions going on in the hotel and citywide.

· Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.

· Maintain the cleanliness and neatness of all work-related areas

· Work at different shifts that may be assigned based on operational necessities.

· Maintain confidentiality of guest and proprietary information

And the rest of the time, Customer Service Representative will

· Perform other duties and functions as may be assigned by the Duty Manager from time to time.

· Participate in any Front Office initiatives and projects.

· Perform any ad-hoc duties assigned.

· Requires to perform shift work and night shift.

KEY QUALIFICATIONS

· Minimum 'N' Levels or higher

· Qualifications in Hospitality Management from a recognized institution is an added advantage

· Minimum 1 to 2 years of relevant experience in front office preferred

· Good command of English is required; Additional language is an asset

· Ability to remain calm and courteous in demanding situations

· Capacity to read situations, understand environments and respond accordingly

· Someone who is a good team player, honest ,details oriented and good interpersonal

· Able to commit shift work and night shift.

Contract duration: One year contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Descriptions:

• Develop and implement effective sales strategies to surpass sales targets.
• Identify and pursue new business opportunities within the assigned territory or market segment.
• Cultivate and maintain strong relationships with new and existing clients, addressing their needs, and ensuring customer satisfaction.
• Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
• Cultivate and sustain long-term relationships with key accounts and customers.
• Address customer inquiries and concerns promptly and professionally.
• Collaborate with internal teams, including marketing and logistics, to ensure seamless order processing and delivery.
• Ensure timely payment collection.
• Prepare regular sales reports encompassing sales forecasts, pipeline updates, and market intelligence.
• Present findings and recommendations to management to facilitate informed decision-making.
• Collaborate with the marketing team to formulate and execute marketing campaigns aligned with sales objectives.
• Represent company professionally with customers and vendors, adhering to the values of a world-class organization.
• Promote a culture of inclusiveness, teamwork, and cooperation, fostering the company's thriving and prospering throughout the organization.

Job Requirements:

• Demonstrated expertise in FMCG food sales or a related field.
• Possesses excellent communication, negotiation, and interpersonal skills.
• Proven track record of achieving and surpassing sales targets, driven by results.

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HR Operations or HRSSC
• Mandarin speaking to liaise with regional team/Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Senior Procurement Executive

Working Hour :Mon to Fri 8:30am to 5:30pm
Salary : $3500- 4500
Location: Ubi

Job

• To ensure all the purchase order complies with procurement procedures and policies.
• Handling multiple clusters / project sites office from sourcing requirements till generating of POs.
• Evaluate and recommending the most suitable goods and services in an efficient and cost-effective manner.
• Manage strategic supplier relationships and performance improvements through business reviews and supplier’s performance evaluations for continuous improvement and delivery of new value- add.
• Establish and maintain list of approved vendors including item / services database.
• Identify and drive process improvements to increase efficiencies and effectiveness.
• Participate and facilitate in vendors evaluation and qualifications.
• As-and –when required, assignment of any ad-hoc procurement duties / projects.

Requirements:

• Diploma/ Degree in Business Administration/ Supply Chain or equivalent with minimum 3 years of procurement working experience.
• Hands-on experience with ERP and e-Procurement system.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Contract duration: Immediate till 31 Dec 2024

Working arrangement: Mon - Thu (830am - 6pm) Fri (830am - 530pm)

Salary: up to $3000 depending on experiences

Responsibilities

• Attend to inbound call/email enquiries and provision of advise to members of public.
• Deliver positive service experience, address queries effectively and accurately.
• Prompt escalation of requests for resolution where appropriate.
• Compile, record, input information accurately into relevant systems.
• Any other duties assigned by supervisor.

Requirements

• Prior experience with customer service / call centre will be preferred but not mandatory
• Proficient with Microsoft Office tools
• Good verbal and written communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4980

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description:

- To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations

- To propose suitable training solutions to customers via various channels

- To actively participate in assigned corporate events, road-show, class visits, and seminars

- Actively scout the environment to grow one’s sales portfolio

- To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio

- Responsible for personal sales portfolio

- Follow up on sales leads

You will be part of a dynamic team involved in processing Student Care Fee Assistance applications and assist with other administrative tasks.

Responsibilities:

• Process applications received from parents who wish to enrol their children in the assistance programmes and recommend the appropriate subsidy and duration of assistance.
• Be familiarised with system interfaces to process the applications.
• Ensuring that applications received are complete and to liaise with stakeholders if more information is required.

Requirements:

• Singaporean
• Degree holder
• Meticulous and comfortable in working with numbers
• IT savvy and proficient in Microsoft Office

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

*Only Singaporeans, Malaysians and PR may apply.

Customer Service Officer

Location: Singapore (Central Promenade/Suntec Area)

Interested to understand how money and the financial system works? Love being around real money that has been used as a medium of exchange since 5000 years ago? All that glitters is not just gold but silver as well!

As a Customer Service Officer, you will be trained to build a solid foundation and career within the precious metals and bullion industry. Gain first-hand working experience with us today!

Job Scope and Responsibilities:

1) Managing and handling all our customer’s needs with impeccable customer service, through all communication channels with proper knowledge, energy, and passion. We need people with great interpersonal skills!

2) Performing strong-room duties such as replenishing and labeling inventories, weekly inventory checks, daily cash checks, and daily safety and cleanliness checks.

3) Performing shop and cashier duties such as sales and purchase orders, purity and weight tests, SKU creation, executing excel template formulas, manning display items, and always keeping the counter experience a great one for customers. You will also be expected to do the daily closing of the shop with your colleagues (except on your off days).

4) Communicate effectively and be proactive to help out whenever and wherever help is needed.

5) Must be able to maintain and perform with the utmost integrity at all times.

Kindly Apply With Us If You Have The Follow Attributes:

1) Integrity - Trust is the ultimate currency in our business. As you will be dealing and surrounded with large amounts of high-value items, we require people only of the highest integrity to join us.

2) Meticulous - The devil is in the details they always say. You will be expected to do four-eyes verification with your colleagues and managers before executing any orders. The difference between a few grams in this industry can mean thousands of dollars.

3) Weekend Warriors - Hate rushing and squeezing during peak hours, public holidays, and weekends? Join us and have your off days on non-peak days! You will be expected to be able to work on Weekends and Public Holidays. Your daily working hours might be from 10 am - 9 pm, with an-hour to an hour plus break provided depending on your shift. You will be entitled to a minimum of two to three rest days per week depending on your shift hours.

4) A strong command of both verbal and written English is a must. Proficiency in other optional languages and dialects such as Mandarin and Cantonese would also be welcomed.

5) Minimum qualifications: GCE 'O' Level or Higher.

6) *Only Singaporeans, Malaysians and PR may apply.

Benefits:

1) 14-21 days of Annual Leave provided

2) Medical, Outpatient, and Accident Insurance for Employees

3) Up to 1-3 Months Bonus Depending on Attaining Goals

4) Annual Leave Rollover and Annual Leave Encashment

5) Salary ranges between 2700 SGD - 4100 SGD

Kindly email a short introduction along with your CV to [email protected] if you wish to find out more!

*Information sent to us will be kept strictly confidential.

*We regret that only short-listed candidates will be notified.

Thank you!

• Assess, based on the scheme’s eligibility criteria, whether the applicant is eligible for childcare financial assistance; and if so, to recommend the amount and duration of assistance for the child;
• Navigate through different systems to process online applications received;
• Manage appeals from applicants who do not qualify for the assistance, and attend to queries about the scheme from parents and members of the public, childcare centre operators, social workers and other relevant parties;
• Work closely with childcare operators, social workers, or colleagues in the course of work; and
• Provide administrative support to the team, such as triaging the emails and MP appeals.

Requirements:

• Singaporean
• Degree holder
• Familiar with and able to use IT systems and processes confidently;
• Has good knowledge of Microsoft Word and Excel;
• Have good interpersonal and communication skills to communicate with clients, child care centre operators, parents and relevant parties

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

Job Purpose

What the job should do?

1. Regional scope to develop and oversee execution of the marketing plan covering IWM brand, traditional and digital marketing as well as leading initiatives to create a delightful customer experience.
2. Key areas to be covered under this role:

a. Regional scope to develop and oversee execution of the marketing plan

b. Covering IWM brand

c. Traditional campaign marketing

d. Digital ‘always-on’ marketing

e. Leading initiatives to create a delightful customer experience

f. Forging and managing partnerships to leverage third-party offerings

To whom or what it should be done

1. The role would be reporting to the Head of Group Islamic Wealth Management

How it supports the business

1. IWM targets achieved
2. Speed to market
3. Increase in awareness and recall of IWM
4. NPS score for IWM customer journeys

Job Description

• Marketing strategy

Develop and implement a comprehensive regional marketing strategy aligned with organizational goals and aimed at promoting Islamic wealth management products and services

Oversee digital marketing efforts including online advertising, social media, email campaigns and other digital channels to reach target audiences effectively.

• Brand management

Oversee and maintain the organisation’s brand image, ensuring consistency and alignment with Islamic Finance principles

• Customer acquisition and retention strategies

Develop and implement strategies to enhance the customer loyalty and retention, focusing on delivering excellent customer experiences.

• Event management

Plan and execute events, conferences, and other marketing initiatives to enhance brand visibility and engage with clients.

• Customer experience

Measure CX through NPS and other relevant means. Design and enhance customer journeys in partnership with key stakeholders in order to reduce friction and increase customer delight.

Job Requirement

• Degree in marketing, MBA with focus in marketing and customer experience; knowledge in Islamic Wealth management would be advantageous but not essential
• 10-20 years experience in marketing including exposure to wealth management
• Chartered Institute of Marketing certifications would be advantageous
• Marketing experience in wealth management
• Islamic banking experience advantageous but not essential
• Strategic vision
• Leadership skills
• Understanding of wealth management products
• Strong presentation and communication skills
• Passion for customer experience
• International experience would be a plus
• Ability to lead a decentralized team

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

KPay is a fintech company that strives to service the underserved SMEs globally. A soon-to-be “Unicorn”, we are hiring for like-minded individuals who are passionate and committed to changing their lives through hard work and values a clear progression path.

Are you an individual who is seeking financial freedom and is looking for a sales position that serves a purpose, with the opportunity to earn uncapped sales commissions? If you are, we want you!

Salary & Benefits

• Base salary + uncapped commission!
• Medical Benefits + comprehensive training program provided!

Responsibilities:

• Responsible for merchant acquisition by direct approach and canvassing.
• Leading the merchant acquisition efforts including prospecting, negotiation and development of necessary sales techniques.
• Work closely with the merchants to ensure a successful and amazing onboarding experience.
• Point of contact and liaison for merchants, manage and respond to their queries.
• Maintain good relationships and value-add to your merchants to improve performance on the platform.

Requirements:

• No experience required as long as you are passionate and driven to make a change! (sales / account management / business development related background would be a plus).
• Highly self-motivated with strong sense of ownership.

We are a young cafe situated at Fookhai building, 5 minutes away from Chinatown MRT and we are looking for a passionate individual to join our team. We are looking for someone with a positive mindset, flexibility and an interest to learn and create. We are looking to groom our pioneer group of staff in an effort to expand this year.

Job responsibilities will include and is not limited to :

- preparing Gelato / Coffee ( experience is a bonus but not needed )

- take orders and serve customers

- prepare food in kitchen, we serve toasties, sandwiches, bar bites and some mains like curry chicken and mee rebus.

- be friendly

Please send resume to Randy @ 96725434 on whatsapp, or respond via the portal.

About the role:

As the VP of Customer Success at Aspire, you will play a pivotal role in ensuring the success and satisfaction of our B2B customers. You will lead and oversee all aspects of the customer success function, working closely with cross-functional teams to deliver exceptional service and build long-term partnerships with our clients. This is a senior leadership position that requires a strategic mindset, strong business acumen, and a passion for driving customer-centric initiatives in the fintech industry.

What will you be doing?

• Develop and execute the customer success strategy, including onboarding, adoption, and retention programs, to drive customer satisfaction, loyalty, and advocacy.
• Build and lead a high-performing customer success team, providing guidance, coaching, and support to ensure the team's success in delivering exceptional customer experiences.
• Collaborate closely with sales, product, and marketing teams to align customer success initiatives with overall business objectives and to drive revenue growth through upselling and cross-selling opportunities.
• Establish and maintain strong relationships with key clients, acting as a trusted advisor and advocate, and ensuring their needs are understood and met throughout their journey with Aspire.
• Drive customer success metrics and goals, such as customer satisfaction scores, net promoter scores, and retention rates, and continuously monitor and analyze customer data to identify trends, opportunities, and areas for improvement.
• Develop and implement scalable processes and best practices to enhance the efficiency and effectiveness of the customer success function, ensuring consistent and exceptional service delivery.
• Collaborate with the product team to provide customer feedback and insights to drive product roadmap prioritization.

We would love to get to know you if you have the following:

• Proven track record of at least 8+ years in customer success, account management, or a related field, preferably in the B2B SaaS or fintech industry.
• Demonstrated success in leading and scaling a customer success function, including building and managing high-performing teams.
• Strong customer-centric mindset with a passion for delivering exceptional customer experiences and driving customer success.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization and with external clients.
• Data-driven mindset with the ability to analyze customer data and metrics to derive actionable insights and make informed decisions.
• Strategic thinking and problem-solving skills to identify opportunities, address challenges, and drive customer satisfaction and growth.
• Strong business acumen with a deep understanding of the B2B fintech industry and market dynamics.

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• To provide support to the Team Leader and Supervisor in the daily ground operations
• Providing management of facilities, running of system operations and handling enquiries
• Attending to all operational matters as and when deemed necessary, to make situation decisions to minimize disruption to the operation
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with 2 years of Cashiering / Customer Service experience
• Have prior relevant experience in the scope that has been assigned
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

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