Brief description of the Restaurant

Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, coming together collectively to provide; quality drinks, exceptional service; with a shoulder to cry on or celebrate your promotion with. We are not in the business of just food and drinks, we are in the business of people and relationships. We want to create a community where people gather, make new friends, reconnect and bond over a tipple or two.

Job Descriptions

• Serving customers.
• Clear and turning table.
• Taking orders and cashiering.

Benefits

• Transport provided after midnight shift, tips split end month

Working hours

• Wed - Sat: 12pm - 3pm, 6pm - 12am
• Sun: 11am - 4pm
• mon and tues close

Job Description & Requirements

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns.

A good loyalty program is designed to nurture and manage effective interactions with your customers where you can attain greater value for your business and brand value through:CRM focused profiling of your customers
Identifying your Most Valuable Customers and their true value to your business
Sustaining Customer retention and ongoing brand loyalty
Strategic marketing programs
Identify business opportunities

Brief description of the Restaurant

Founded by four young professionals crazy about all things Japanese, Shukuu is a recreation and creative expression for every wow moment we had from our sojourns to Japan.

A trifecta of sublime foods, epic drinks, and of course - our authentic Izakaya ambience.

Job Descriptions

• Assist in taking food and drinks orders
• Assist in expediting food and drinks
• Ad-hoc duties as assigned

Job Requirements

• 1 year of experience in F&B

Benefits

• Following MOM regulation

Working hours

• 5.5 - 6 DAYS (44 HOURS A WEEK)

About the Role:

We are seeking a highly motivated individual to join our team as a Technical Support Specialist. In this role, you will play a crucial role in providing exceptional customer support for our product range. You will combine your technical expertise with strong communication skills to ensure customer satisfaction and contribute to the company's continued success.

Responsibilities:

• Deliver comprehensive technical support, commissioning, and after-sales service for assigned and bridge systems.
• Provide remote assistance to customers worldwide through various channels, including desk and mobile devices, as outlined in the Global Customer Support framework.
• Foster and maintain strong relationships with existing clients, proactively addressing their needs and building lasting partnerships.
• Efficiently plan and execute assigned tasks, ensuring timely completion with high quality standards.
• Create detailed service reports, update technical drawings, manage cable information databases, and contribute to other essential documentation.
• Monitor and maintain performance metrics, adhering to established standards and continually seeking improvement opportunities.

Qualifications:

• Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering (or equivalent).
• Experience in providing exceptional customer service is a plus.
• Strong hands-on technical experience in the maritime industry, preferably with a background in automation, navigation, bridge systems.
• Familiarity with marine/offshore environmental sensors and marine positioning systems is highly valued (not mandatory).
• Recent graduates with relevant academic backgrounds and a willingness to learn are encouraged to apply.

about the company

Our client is a global supplier for electrical and mechanical drive systems, including gear units, generators and couplings. Serving multiple key industries such as power generation, marine, wind power and many more, they’re now on the look out for a Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Reporting directly to the Service Manager, you will:

• Attend field service calls within the Southeast Asia region
• Inspect, repair, and install gear drives and other transmission parts (i.e. planetary, mill drive, variator drives, marine drives, coupling etc.) at customer sites
• Drive direct interaction and coordination with customers’ site personnel
• Troubleshoot errors and advise on corrective action
• Write customer facing reports
• Read and work from blueprints, parts lists, and assembly protocols
• Disassemble gear drives, inspect disassembled parts, write up and report failed parts, and advise on replacement parts.
• Create expense reports

job requirement

• Diploma/Degree in Engineering or equivalent
• Minimum 10 years of experience in power transmission, heavy equipment assembly, marine, or wind gearbox applications or 5 years of experience in field service operations
• Ideally possess gear box maintenance experience
• Possess ability to carry items up to 20 kg in weight, climb stairs and ladders generally up to 125 meters in height
• Experience in electrical, mechanical, hydraulic maintenance/troubleshooting
• Willing to travel occasionally within SEA

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Overview:

We are seeking a highly skilled Maritime Technical Expert to join our team and play a pivotal role in supporting customers worldwide. You will leverage your expertise in Monitoring Systems to provide exceptional service, commission projects, and offer remote guidance to ensure smooth operations across the globe.

Responsibilities:

• Deliver comprehensive customer support, commissioning, and service for our Maritime Merchant & Automation product portfolio.
• Manage service activities in Southeast Asia, fostering strong client relationships.
• Conduct technical preparation and testing in workshop environments.
• Meticulously plan and execute assigned tasks, ensuring adherence to performance standards.
• Generate detailed service reports, update technical documentation, and maintain accurate cable information databases.
• Provide remote guidance and product support to customers, manage refit/retrofit projects, and offer critical backend support to the service team.
• Collaborate with the sales department to address technical inquiries.
• Manage pre- and post-service administrative tasks efficiently.
• Demonstrate adaptability by successfully completing ad-hoc duties as assigned.

Qualifications:

• Minimum Diploma or Degree in Electronics, Electrical, or Instrumentation Engineering.
• 3-5 years of field experience in alarm monitoring and control systems is essential.
• Strong understanding of computer hardware/peripherals and basic software applications is required.
• Prior onboard ship experience with automation systems (controls and propulsion), system process knowledge, distributed control systems, and power management is highly valued.
• Proven track record in the maritime industry is a plus.
• Excellent communication, collaboration, and problem-solving skills are essential.
• Result-oriented, self-motivated, and possess strong project management skills.
• Meticulous and methodical approach to remote case handling.
• Passion and patience for providing exceptional customer service.
• Ability to work independently and travel internationally on short notice.

Benefits Summary:

• Up to $2100 + AWS + Bonus + Allowances
• 4 days per week, including weekend
• Working Location: Central

Responsibilities:

• Support daily customer service
• Prepare and deliver appropriate presentations on products and services
• Maintaining good relationship with new and existing client
• Undergoing outdoor sales activities and roadshows
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Duration: 2 Years Contract Extendable/Convertible to Perms

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Lead, Infrastructure Specialist (Service Desk & Deskside Manager with PABX System Expertise)

Position Overview:

The DWS Integration Leader/Lead, Infrastructure Specialist is responsible for overseeing both the service desk and deskside support teams, ensuring efficient and effective technical support services for end-users and stakeholders. This role requires specialized expertise in PABX system, including maintenance, and troubleshooting.

Key Responsibilities

Team Leadership:

· Provide leadership, direction, and mentorship to both the service desk and deskside support teams.

· Conduct regular team meetings, performance evaluations, and coaching sessions to ensure high-performance standards.

Service Desk and Deskside Operations:

· Manage the day-to-day operations of the service desk and deskside support teams, ensuring timely resolution of support tickets and service requests.

· Monitor service desk metrics and KPIs, as well as deskside support activities, to evaluate performance and identify areas for improvement.

· Develop and implement standard operating procedures (SOPs) to streamline processes and enhance efficiency across both support channels.

Continuous Improvement:

· Drive continuous improvement initiatives across service desk and deskside support.

· Identify opportunities for process optimization, and technology enhancements to improve service delivery and reduce manual effort.

· Stay updated on industry best practices and emerging technologies related to IT support and telecommunications.

PABX System Expertise:

· Serve as the SPOC for PABX-related inquiries and issues, collaborating with vendors and internal teams as needed.

· Develop and maintain documentation and training materials for PABX system users and support personnel.

Qualifications:

· Bachelor’s degree in information technology, Computer Science, or related field.

· Proven experience (10 years) in IT support roles, with 5 years of experience in managerial or supervisory positions.

· Strong leadership skills with the ability to lead and motivate teams in a dynamic environment.

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

· Understanding of IT service management frameworks such as ITIL. Certification in ITIL required.

· Experience with service desk tools, deskside support techniques, and PABX systems.

· Healthcare experience preferred.

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Competencies

Must Have Competencies:

• Care assistance – Level 1
• Intervention Implementation – Level 1
• Social Service Programme Implementation – Level 1
• Group Work Intervention – Level 2

Good to Have Competencies:

• Client Supervision – Level 1
• Conflict Management – Level 2
• Social Service Programme Evaluation – Level 1
• Support Service to Seniors – Level 2
• Stakeholder Management – Level 1

Critical Core Skills:

• Communication – Intermediate
• Collaboration – Basic
• Customer Orientation – Intermediate
• Problem Solving - Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service (skillsfuture.gov.sg)

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

Responsibilities:

• Take orders from customer for food or beverages
• Assess customers’ dietary restrictions and preferences to make recommendations
• To understand and be able to respond to customer on how various menu items are prepared and what ingredients are used.
• Assist in preparation, table set up and ensure proper handling of all equipment in the restaurant
• Ensure cleanliness and timely services are rendered to guests at all times

Requirements:

• With some experience in F&B industry will be an advantage
• Team player with positive attitude
• Good communication and interpersonal skill
• Part-time or Full-time positions available
• Full-timers to be able to work shift/weekends/Public Holidays
• For Part-timer hourly rates, please contact us

• Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service.
• Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion.
• Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets.
• Supervise order management process including AOG and managing regional Customer enquiries.
• Assist customers with AOG requirements in accordance with the company's commitment to timely responses for AOG situations.

Requirements:

• Diploma in Business Administration/Aviation or equivalent.
• At least 2 years of Sales experience in Aerospace industry.
• Proficient in SAP and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

about the company

Our client, one of the largest insurance players in the Asia pacific market and known for their commercial lines and general insurance business.

about the job

In this position as a Multinational Account Executive, you will act as a specialist resource supporting the Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. You will be experienced to work within clear guidelines, with instruction on procedures, workflow and format and use some discretion in clear cut situations however any matters outside the guidelines are to be referred to the Manager on procedural matters and Account Underwriters on technical matters.

The ideal incumbent will be providing Account Management Services to the allocated Global Accounts from the Multinational Outwards Portfolio and work with the Business Solutions team to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.

In order to be successful in this position, you will be required to attend client/broker meetings and support the company's business development activities and ensure the company's service standards are met and, if possible, exceeded in the implementation of Global Programs.

skills & experience required

• 5+ years of relevant insurance qualifications or equivalent
• Possess relevant knowledge on Multinational program arrangements and reinsurance agreements required between Affiliate and Non-affiliates
• Demonstrated strong ability and technical competence especially Property and Casualty lines on servicing Multinational Business platform
• Ability to monitor and report on adherence to service levels, understand production service issues and assist with resolution
• Excellent communication and interpersonal skills to work effectively with in-country managers, partners, and brokers
• Manage and responsible for the end to end process of Multinational programs handling

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Work as the PowerFlex storage subject matter expert (SME) and station at customer site.
• Provide day to day support to customer’s storage setup.
• Act as the storage escalation point and help the deployment team members on troubleshooting when necessary. • Provide documentation of the storage project.
• Provide knowledge transfer to customer IT staff after completing storage deployment.
• Have good understanding of SAN storage.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Hands-on experience of configuration and troubleshooting with storage protocols.
• Hands-on experience with storage switches and routers is required.
• Understanding and hands-on experience with SAN is preferred.
• Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines.
• Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users.

Desirable Requirements

• Bachelor's degree in Computer Science, Information Systems or 5 years equivalent experience is required.
• Minimum 5 years of experience on storage design and implementation. • Dell Technologies storage or equivalent level of certification is preferred.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 20-March-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Responsibilties:

• Work with members in Japan HQ or customers to explain our network service service's capability and specification, define the scope of work and provide estimates to sales
• Work with sales / sales assistant team in Singapore and APAC region to help proposing and promoting our network solution both in English and Japanese
• Propose continuous improvement initiatives with recommendation to strengthen our service quality, delivery process, and service lineups
• Manage revenue and optimise running cost to increase profitability of the service
• Stay updated and evaluate new technologies and methods for practicality and promote applying industry best practices
• Manage service delivery once order received, provision by configuring service devices, test and hand over
• Work as second tier support engineer resolve network issues, leveraging knowledge of routing, switching, network protocols, and security technologies
• Maximize network performance by monitoring performance, scheduling upgrades of devices, firmware and OS

Requirements:

• Business level English / Japanese both written and spoken
• At least 3 years of hands on experience as network engineer (CCNA and above) for enterprise network or service provider network implementation and operation
• Technical proficiency in network infrastructure, including LAN, WAN / SD-WAN / SASE
• Excellent communciation and collaboration skills to effectively work with cross-functional teams and stakeholders
• Experience in the use of network monitoring tools

Added Advatage:

• Experience in working in network service providers or telecom service providers
• Experience in connectivity and enterprise network infrastructure design, implementation and support
• Experience in Windows servers, AWS, Azure cloud
• Experience in working with local Telecom providers, and has knowledge of their service.
• Knowledge of data center network and layer-1 infrastructure
• Vendor management skills to ensure the timely service delivery and service quality
• Experience in business development, planning, revenue and cost management

Our client is a MNC, specialising in comestic and hotel products. Due to business expansion, they are looking for Customer Care Specialist to join the company.

Customer Care Specialist

• Issuing Purchase Orders to the suppliers
• Issuing related invoices to the clients
• Take care of the full order cycle and issuing all the related documentattion through the company's ERP software
• Maintaining the communication with the supplier and the clients/distributors
• Handling communication and documentation with forwarders and suppliers
• Taking care of gathering forecasts from clients and prepare reports for the operation manager for stock planning

Requirements

• Good communication skills required
• Previous working experience in operations and related field

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Brief description of the Restaurant

Simple yet inspired small-plates. Modern Mediterranean Cuisine

Ranked #63 of Asia's Best Restaurants

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

This position reports to the Floor Manager. Service Associates will need to prepare drinks, serve foods and provide customer service.

Service Associate work in a team-oriented environment with other service crew staff members.

To be involved in:

1. Interact with customers & respond to customer enquiries

2. Maintaining stock & inventory and notifying management when the stocks are running low

3. Assisting in the bar area to help fulfil orders that includes serving food to customers

4. Keep work areas and customer areas clean and organized. This include washing of toilets, mopping of floors, cleaning the bar area, disposing of the rubbish and washing all the dishes.

5. Occasional mascot costumes and clown makeup.

6. Active participation in inventory planning process, including managing inventory and stocks ordering

7. Gain experience in supporting Floor Manager on ensuring smooth operation flow

Responsibilities:

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall's promotions and redemptions.
• Handle face-to-face and phone calls feedbacks.
• Assist in planning the duty roster and supervising the customer relations officers.
• Trains new staff with customer service policies, procedures, and best practices.
• Manages accurate inventory of promotion marchandise.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
• Perform mall gift voucher sales transactions and be responsible for reconciliation of daily sales takings.

Job Requirements:

• Minimum 'N' / 'O' / 'A' / Diploma level holder.
• Minimum 2 years supervisory experience in frontine customer service or hospitality industry perferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handling skills.
• Pleasant and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions.
• Handle face to face and phone calls feedbacks.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of MSGV for credit cards reward program.
• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements:

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• 1 year experience in frontline customer service or hospitality industry preferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handing skills.
• Great and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

About the Job

You will perform installation, maintenance, troubleshooting, and repair tasks. Handle technical service matters, including managing warranty claims from customers.

• Offer technical solutions and expertise to support engineers of regional partners through both onsite and remote assistance.
• Fulfill other assigned duties as required.

Requirements

You will need min diploma or bachelor's degree in electronic and electrical engineering or an equivalent field.

• Min 1 year of experience in a regional technical support role.
• Able to travel within the Asia Pacific region.
• Exhibit logical thinking skills crucial for technical troubleshooting.
• Display strong coordination skills with both internal and external stakeholders.
• Familiarity with remote technical support is advantageous.
• Previous experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be highly beneficial.

Job Description & Requirements

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.