Founded by the Monetary Authority of Singapore in 2021, at Global Finance & Technology Network Forums (GFTN Forums), we connect the world through impactful innovation. GFTN Forums’ initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Insights Forum, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are seeking an experienced Senior Customer Success Principal to play a key role in developing and executing strategic sales initiatives to drive revenue growth and expand GFTN Forums' footprint. You are required to identify new business opportunities, manage client relationships, and oversee partnerships that align with GFTN Forums’ mission. This role requires a dynamic, results-driven leader with a passion for innovation and the financial services sector, along with proven experience in sales leadership within a fast-paced, collaborative environment.

Key Responsibilities:

• Successfully achieving specified personal revenue and team targets through pitching of commercial sponsorship across GFTN Forums’ suite of products.
• Managing an existing selection of key global accounts.
• Building of commercial value propositions across GFTN Forums’ suite of products and pitching them to senior leaders in the industry.
• Drive revenue through innovative sales models and approaches, ensuring consistent growth across events, sponsorships, partnerships, and other revenue streams.
• Account-manage new businesses through their first GFTN Forums cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Operations)
• Maintain the sales pipeline process and data quality through the use of Hubspot (CRM system)
• Effectively and professionally manage outgoing calls and meetings, both by phone and face-to-face, that uncover customer needs.
• Collaborate and work closely with the GFTN Forums’ Global content and strategy team in order to build strong product propositions
• Collaborate and work closely with the marketing team to develop targeted campaigns which could drive commercial opportunities.
• Keep up to date with the industry through attending industry events, research and industry conversations.
• Be an active member of GFTN Forums sharing customer learnings across our subsidiaries.
• Develop internal relationships to exceed customer expectations and provide support to the team.

Our Ideal Candidate:

• Bachelor’s degree or equivalent in marketing, business, or related field
• Minimum 10 years’ experience working in Sales, Business Development or Commercial roles.
• Is a self-starter, forward-thinking, and resourceful
• Great attention to detail, able to connect the commercial propositions of a business in a dynamic and fast-paced environment
• Experience in CRM systems such as Hubspot would be an advantage
• Good command of written and spoken English in a business context.
• Experience in FinTech, interest in financial sector regulations and sectoral innovations would be an advantage

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

Key Responsibilities:

• Installation & Commissioning: Install, configure, and commission environmental testing equipment such as climate chambers, temperature control systems, and other specialized products at customer sites.
• Maintenance & Repair: Perform routine preventive maintenance, troubleshooting, and repair work on company equipment to ensure optimal performance and minimize downtime.
• Calibration Evaluation: Perform calibration on products according to ISO requirements.
• Technical Support: Provide on-site and remote technical support to clients, diagnosing issues and offering solutions to operational challenges.
• Customer Training: Conduct technical training sessions for clients to ensure correct operation and maintenance of products.
• Documentation & Reporting: Accurately document all service activities, including installations, repairs, and maintenance, ensuring that service reports are submitted in a timely manner.
• Management Tools Management: To maintain and manage all tools, test equipment, parts, and assets.
• Product Testing & Validation: Assist with testing equipment functionality and performance to meet required specifications, as well as validate system installations.
• Spare Parts Management: Coordinate with the spare parts team to ensure availability of critical components for repairs and maintenance tasks.
• Compliance & Safety: Adhere to company and regulatory safety standards during installation, maintenance, and repair work.
• Continuous Learning: Stay up-to-date with latest products and industry trends to enhance service delivery.

Qualifications & Skills:

• Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering (or related field) with HVAC certification is a plus.
• At least 1-3 years of relevant experience in equipment installation, maintenance, or repair, preferably in the environmental simulation or testing industry.
• Strong technical knowledge in electrical systems, refrigeration technology, and mechanical processes.
• IT competency in Outlook, Teams, SharePoint and OneDrive and Microsoft Office 365, especially Excel.
• Familiarity with PLCs and control systems is a plus.
• Excellent troubleshooting and problem-solving skills.
• Attention to detail, inquisitive mindset, ability to analyse data and solve complex problems.
• Good communication and interpersonal skills to liaise with customers and collaboration with internal teams.
• Ability to work independently and manage multiple service tasks.
• Willingness to travel locally to customer sites.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.

As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.

The job:

• Manage shipping documentation formalities
• Ensure proper and timely billing / closing of all job files.
• Coordinate day to day operations and transactions for freight forwarding and other related activities
• Manage data entries in-house system
• Coordinate with various suppliers.
• Provide rate to interco whenever neccessary
• Assist for rate sourcing with various carriers whenever necessary

Join us if you..

• Have minimum 5 years’ experience in freight forwarding or Logistics Industry
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office
• Ability to work independently
• DGR trained and OOG Cargo experience will be an advantage

To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.

Good reasons to join:

You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.

We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Raffles Courtyard

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a High Volume Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint, Pivot.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Roles & Responsibilities

Service Captain (1-Michellin)

Introduction:
Located in the heart of Singapore, CHALEUR is a Michelin-starred France Japanese fine-dining restaurant known for its innovative take on traditional Elegance cuisine. With the finest seasonal ingredients coming from all over Japanese & France with unique cooking techniques to create refined yet soulful dining experiences. Our team is dedicated to delivering impeccable service and memorable moments for every guest.

· Industry / Organization Type: Food & Beverage

· Working Location: Central Area at Neil Road

· Working Hours: 5 days (Tuesday to Saturday)

· Basic Salary from $2800 to $3300

Key Responsibilities:

Service Supervision:

- Lead and supervise service staff, Ensure prompt and attentive service to guests.

Customer Relations:

- Greet and interact with guests, responding to guest feedback & resolve customer complaints

Service Standards:

- Maintain high service standards, adhering to establishment's policies and procedures.

- Conduct regular service checks to ensure quality.

Staff Management:

- Train, coach, and evaluate service staff performance.

Communication:

- Liaise between front-of-house and back-of-house staff. Communicate menu changes, promotions, and events.

Operations:

- Manage table assignments, reservations, and seating.

- Monitor dining area cleanliness and ambiance.

Quality Control:

- Ensure accuracy of orders, billing, and payment processing.

Social Media: (Advantage)

1. Manage restaurant's social media accounts (Instagram, Facebook)

2. Create and schedule posts showcasing menu items, promotions, and events.

3. Respond to online customer inquiries and reviews.

4. Monitor and analyse social media metrics (engagement, followers, etc.).

Required Skills and Qualifications:

- Good command of spoken and written English

- Pleasing, Mature & Cheerful personality

- Excellent guest service skills

- Good knowledge of food and beverage service – Willing to learn

- O’ Level or Diploma in Hotel Management or related field

- 2-3 years of work experience in F&B similiar

For faster response please send your resume via: [email protected]

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working Hours

• 5 days 44 hours
• Sunday off

Job description:

• Be the point of contact for service desk.
• Provide 1st and 2nd level support to troubleshoot IT issues.
• Provide assistance & support to IT Projects.
• Assist in the daily running of data center and server management.
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience.
• Experience in creating user’s account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee.
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc.
• Able to work independently as well as in a group.
• Good organization, communication and interpersonal skills.

Job Descriptions

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

Job Requirements

• Min of 1 year experience

Working Hours

• 5 days work week / 44hrs

RESPONSIBILITIES

Marketing of Co-Work Spaces

• Create & post contents that resonates with our target audience.
• Execute marketing through social media.
• Implement SEO to drive traffic to company website
• Perform any photography or videography needed in the execution of marketing campaigns and social media content
• Generate and manage leads. Attend to enquiries.

Front Desk Management

• Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
• Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
• Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
• Building relationships with clients and guests.
• Ensure all the documents and google drives are up to date.
• Keep the front desk clean and organized.
• Notify clients of any food deliveries and couriers.
• Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.

Operations and Management:

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Receive, process, sort, and organize all mails.
• Keep all the mails and documents organized
• Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
• Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
• Provide support for all the clients and guests on the meeting room booking.
• Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)

Clients Engagement & Retention

• Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
• Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
• Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
• Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.

Check-In & Check-Out

• Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
• Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
• Complete the New Client Orientation Tour for all new clients on check-in day.
• Conduct check-out meetings to understand the departing clients’ overall experience.
• Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out

JOB REQUIREMENTS

• Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
• Experienced in SEO, SEM, contents writing.
• Proficiency in MS Office, Adobe Illustrator, Photoshop, Lightroom.
• Customer service and/or marketing campaigning experience.
• Must have strong verbal and written communication skills.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities   

The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

The candidate will:  

• Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization 

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS  
   

To apply, please send resume to [email protected]

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job Resposibilities:

• Field Support: To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to a mission critical system. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Field Testing: To carryout software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Spares Services: To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
• Preventive Maintenance (PM): To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.
• Calibration Services: To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

• 2 shifts of 12 hours, 24x7 operation
• Able to cope in a highlypressured fast-paced environment
• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be good to have
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned
• Minimally 1-2 years of experience in supporting network, security, server and UPS
• Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be good to have

Education

• Diploma / Bachelor’s Degree in IT/Engineering discipline
• CCNA certified ( good to have)

Overview

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement 
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts 
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-
  • Revenue forecast and accrual
  • Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

2 shifts of 12 hours, 24x7 operation

Job Resposibilities:

• Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to a mission critical system. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
• Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.
• Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

• 
  
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be good to have
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned
• Minimally 1-2 years of experience in supporting network, security, server and UPS
• Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be good to have

Education

• Diploma / Bachelor’s Degree in IT/Engineering discipline
• CCNA certified

Best Regards

Navneet Goel

[email protected]

EA License No. : 02C3423 | Reg No. R1982194

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat

• Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts

• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are looking for a dedicated and enthusiastic Customer Service Officer to join our team at PRISM+ Australia. As part of our customer service team, you will be a vital role in providing exceptional support and creating a WOW experience for our Australian customers across various communication channels.

Key Responsibilities:

• Deliver prompt, accurate, and high-quality responses to customer inquiries through:
• Email
• Live chat
• Phone Calls
• Social Media

• Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction

• Handle urgent cases with immediate attention and escalate to management for swift resolution when necessary.
• Identify recurring issues and communicate them to management, providing suggestions for improvement.
• Maintain a polite, professional, and helpful demeanor in all customer interactions.
• Gather and share customer feedback with colleagues and departments to enhance our products and services.
• Stay passionate and knowledgeable about the latest trends and technology related to PRISM+ products.
• Adhere to company policies, including confidentiality guidelines.

• Strong communication and problem-solving skills

• Passion for customer service and technology
• Ability to work well in a fast-paced environment
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TV
• Occasional nightshifts may be required

Responsible for delivering Service revenue and overseeing parts inventory & supply, preventive maintenance (PM), and installation/repair/maintenance

· Plan and formulate mid to long term service strategy along business vision and strategy

· Review, plan and prepare Service Department’s budgets, forecast and management reports

· Manage Customer Call Centre to review quality claims and requests from customers and distributors.

· Manage Service inventory in right level and manage subcontractors effectively and efficiently

· Lead service team to perform PM, service, secure customer’s acceptance of the preventive maintenance or repair. (PM involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification)

· Qualify the instrument after service repair by executing operational and performance protocols including running verifications.

· Coach/mentor and develop Service Engineers and create Asian Service Network jointly with distributors to improve the company’s reputation among customers

This list is not inclusive of the total scope of job function, ad hoc assignments maybe assigned from time to time according to management’s request

Requirements

· Bachelor’s degree in Engineering or related discipline

· Minimum 10 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment with min 5 years’ in leadership role

· Power user in Excel, able to create high-quality spreadsheets to interface with accounting software

· Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

· SME in analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems

· Ability to exercise independent judgment, subject matter expertise and principles of influence and rational systems in making decisions and performing tasks

· Fluent in English plus at least one of Asian languages to best communicate with stakeholders’ and our strategic distributors within the Region

· Strong business acumen with excellent cross-cultural communication skills

· 50% of regional travel anticipated

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.