Job Description

• Responsible for processing of customer enquiries through emails and phone calls & follow through till completion.
• Issue quotations based on customers’ requirements and follow up on quotations.
• Co-ordinate between the customers and technical dept for the job to be performed and status of the job.
• To liase with vendors, suppliers and sub-contractors for quotations and related documents.
• Preparing for certain spare parts for collection/delivery.
• Generate Invoice, SOA and other related documents and email to customers.
• Do filing for all service-related documents.
• Checking and replying email daily.
• Updating of spare parts inventory and invoices into system.
• Provide administrative support duties and any other adhoc duties as assigned.

Requirements

• Minimum GCE ‘N/O’ level.
• Computer literacy in Microsoft office.
• Able to speak and write English and liase with Mandarin-speaking customers.
• Minimum 1 - 2 years of experience in similar capacity.
• Meticulous and service-oriented
• 5 days work week/14 days annual leave
• Work Location: Toa Payoh North- 5 mins walking distance to Braddell MRT station.

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Position: Service Coordinator

Job Responsibilities

• Handling incoming calls, handling technician requests, Prepare Quotations for MCSTs, and handling project correspondences.

• Coordinate service appointments and dispatch technicians to client locations as needed.

• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance.

• Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system.

• Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns.

• Monitor the status of ongoing service appointments and provide regular updates to customers as needed.

• Assist with billing inquiries, invoice processing, and payment collection.

• Identify opportunities for process improvement and contribute to the development of customer service policies and procedures.

• Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention.

• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns.

• Other ad-hoc duties as assigned.

Job Requirements

• At least 2 years (s) working experience in a related field.

• Experience in handling maintenance contracts is preferred and must be computer literate.

• Possess good communication, listening, and interpersonal skills to maintain good rapport with our customers.

• Independent, resourceful with a high degree of initiative, and able to work under pressure.

• Alternate Saturday.

Looking for F&B Service Crew

Location: Toa Payoh Central / Serangoon Garden Way

Job Scope:

-Basic Opening and Closing duties for the restaurant

- Greet customers and present menu

- Arrange table settings and cleaning

- Serve food/drinks

Requirements:

- At least 18 years old

- Singaporeans & PR

- 5.5 days work week

- Training provided

- Meal Provided

- Willingness to learn and a positive attitude

job Description:

~ excellence in customer service

~ ensure the outlet is clean and organized

~ carries out duties and responsibilities

~ follows strictly Standard Operating Procedures concerning hygiene, health, and safety in the outlet.

- Welcome customers, and deliver high-quality service to ensure great experiences

- Maintain overall restaurant cleanliness

- Perform daily operation tasks

- Provide excellent customer service

Job Summary:

• Industry: Healthcare
• Location: Novena
• Employment type: 3-year contract (open to extension/conversion to permanent)

Job Responsibilities:

• Work closely with the management committee in overseeing the project from planning and approval to execution
• Work closely with clinicians to develop service plans and translate these plans into design and infrastructure requirements
• Work with the finance department and other key stakeholders to develop a detailed business case proposal
• Lead and/or facilitate discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services. This includes gathering and analysis of statistics, research of best practices and different models of care to synthesise concepts and ideas into a clear implementation proposal.
• Plan and execute key strategic plans in line with future models of care for services while focusing on new paradigms in a post-COVID-19 environment. This will involve developing and managing project charters, planning and maintaining the budget requirements and project schedule to execution to ensure completion on time, within budget and quality parameters.
• Lead engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.
• Co-leading the secretariat team to support assigned Committees led by CEO and its supporting Workgroups.

Job Requirements:

• Recognised Bachelor's degree in any discipline with at least 5 years of working experience. Candidates with more than 10 years of experience may be considered for managerial positions
• Degree in healthcare or biomedical sciences will be an advantage
• Relevant working experience in healthcare or operations preferred
• Strong team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Excellent communication and interpersonal skills and demonstrated ability to engage multiple stakeholders at all levels
• Excellent written skills (English), especially in paper and minute writing
• Proficient with data analysis and presentation software to prepare presentations comprising clear and concise messaging with visually appealing infographics
• Strong project management skills and ability to prioritise multiple projects and work effectively under tight deadlines
• Ability to work under pressure, adaptable, resourceful and strong problem-solver
• Dedicated and willing to go the extra mile to see things through

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Permanent, Singapore-based Electronics Service/Application Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· ITE /NiTEC, Diploma in Electronics Electrical Engineering.

· Fresh graduate or 1 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering/Battery

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $2,500.00 - $5,500.00 per month

Permanent, Singapore-based Electronics Service/Application Senior Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· Diploma in Electronics Electrical Engineering.

· 5 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering.

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $3,500.00 - $5,50.00 per month

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

Salary: Basic $3,500 - $4,500 + transport allowance (if drive) + VB

Time: Monday - Friday (8.30am to 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and reviews contract terms and conditions.
• Present the proposal to the customer.

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints, to read and to comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Willing to learn new options/offerings and upgrade their skillset to better serve customers.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

• At least 5 years of consultancy experience with a minimum of one end-to-end project, preferably more.
• Proficiency in NodeJS, network protocols, and other front-end related technologies, with in-depth experience in at least one of the mainstream front-end frameworks (Angular or Mobile development for iOS and Android).
• Understanding and experience of MongoDB database, message systems, and cache systems.
• Proven experience in application management or a related field.
• Strong understanding of application architecture, databases, and infrastructure.
• Exceptional problem-solving skills with a track record of analyzing complex technical challenges and providing innovative solutions.
• Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
• Familiarity with Agile/Scrum methodologies and a history of delivering high-quality software in an Agile environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Interested candidates, please send over your resume to [email protected]

Salary: Basic $2,100 - $2,600 + OT pay + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identify and respond to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc.
• Prepare quotation and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines.
• Escalate more pressing issues to supervisors.

Requirements:

• Min O Level.
• Able to work under pressure, multi-task, prioritize and manage time effectively.
• Meticulous and has a good work ethic.
• At least 1 year relevant customer service / administrative / support function experience.
• MS Office Skills.
• Familiar with CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Job Responsibilities

• Provide and ensure good customer service in the store
• Responsible for the sales and profitability of the store
• Manage and motivate a team to increase sales and ensure efficiency
• Ensure the cleanliness and maintenance of the store

Job Requirements

• Candidate must possess at least Higher secondary/College in any field.
• Preferably bilingual so as to be able to liaise with Mandarin speaking customers and associate.
• No work experience required.
• Preferably Entry Level specialized in Sales - Retail/General or equivalent.
• Able to work retail hours including weekends and public holidays
• Self-motivated and results driven with a positive personality
• Responsible for a positive working attitude
• Customer Service Oriented

Interested parties call 6298 0027 for more info.

Salary: Basic $2,601 - $3,300 + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Overall in charge of the CSO and CSA team (frontline team).
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of frontline team.
• Promote and enhance frontline team’s image and capability.
• Develop the team to achieve excellent service level, productivity and efficiency.
• Ensure compliance to company policies, financial, process and industrial standards.
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.

Requirements:

• Min Diploma level.
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.
• Computer savvy (MS Office, CRM system).
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).
• Possess strong leadership skills.
• MS Office Skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Job Summary:

• Industry: Healthcare
• Employment type: 2-year contract (renewable/convertible to permanent position)
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).

Job Responsibilities:

• Ensure the department’s operational readiness
• Ensure that workstations are always kept tidy and clean
• Ensure sufficient stationery stock
• Assist with a smooth patient journey
• Provide administrative assistance in the daily operations and department events
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Job Requirements:

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage
• Team player with good communication, customer service and interpersonal skills.
• The ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and different clinics when needed
• Prior experience in hospitality or service industries will be an advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Responsibilities:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.

• Design and implement cross-platform APIs for Enterprise SSD validation and characterization.
• Develop and integrate the APIs of new test equipment/tools for test automation.
• Define, plan and execute a test automation strategy, to contribute to the on-going development of in-house automation frameworks/tools.
• Collaborate with cross-functional teams to implement robust test designs based on new feature or customer requirements.
• Troubleshoot SSD and software integration issues, implement systematic approaches to reproduce and root cause the problem.
• Constantly evaluate, refine and enhance validation approaches to drive better coverage and shift-left the detection of failures from customer to internal test framework.
• Identify automation opportunities and implement solutions to improve test scalability and efficiency.
• Maintain good documentation on the test methodologies, workflows and results to ensure future traceability and reference.
• Solid experience in object-oriented programming concepts; Python preferred.
• Ability to communicate complex design patterns through UML documentation.
• Working experience in Windows or Linux stack/kernel/driver is highly desired.
• Good hands-on experience in operating systems API such as process controls, memory management and device driver interactions would be beneficial.
• Excellent knowledge of system storage and the relationship to the platform peripherals: CPU, memory, PCIe, drivers, OS, firmware is a plus.
• Ability to analyze problems, diagnose to root cause, and apply corrective actions.
• Experience with Agile product development processes and project management.
• Strong communication, facilitation, negotiation and teamwork skills across sites & time zones.
• Flexibility and the ability to adapt to a dynamic, rapidly changing environment with shifting demands.

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission. $2200 during probation.

CHAGEE TEA，Chinese F&B brands，having a bright future. We are rapidly expanding into the international market.

Job Description

We are searching for an exceptionally talented and experienced Director of Global Market Development to spearhead our ambitious international expansion initiatives.This role demands a visionary leader with a track record of navigating complex global markets, driving unprecedented growth, and optimizing retail space channels both online and offline.The ideal candidate will possess unparalleled strategic acumen and the ability to thrive in a fiercely competitive landscape.

Key Responsibilities:

- Develop and execute a cutting-edge market development strategy for global expansion, including retail space channel development, online, and offline channels, in alignment with organizational objectives.

- Identify and capitalize on untapped market opportunities, leveraging deep insights into consumer behavior, competitive landscapes, regulatory environments, and retail space dynamics.

- Forge and nurture strategic partnerships with international stakeholders, including distributors, regulatory bodies, retail landlords, and influential industry players.

- Lead cross-functional teams with precision and finesse to ensure seamless execution of market development initiatives, including establishing and mentoring core teams in each target country.

- Champion brand awareness and customer acquisition through innovative marketing campaigns, promotional activities, and strategic retail space optimization.

- Monitor, analyze, and optimize key performance metrics to drive continuous improvement, including ROI, retail space utilization, and market penetration.

- Provide visionary leadership and mentorship to international market development teams, fostering a culture of innovation, collaboration, and relentless pursuit of excellence.

Job Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- Proven track record of at least 10 years in international market development or business expansion roles, with a focus on retail space channel optimization.

- Demonstrated success in launching and scaling businesses in diverse and challenging international markets, overcoming formidable obstacles with creativity and resilience.

- Advanced expertise in online and offline marketing strategies, including digital marketing, social media, traditional advertising, and sophisticated retail space optimization techniques.

- Exceptional analytical prowess, with the ability to extract actionable insights from complex data sets and drive informed decision-making.

- Outstanding communication and interpersonal skills, with a knack for building and nurturing relationships with diverse stakeholders across cultures and geographies.

- Unyielding determination, a relentless work ethic, and the ability to thrive under pressure in a dynamic and fast-paced environment.

Responsibilites

• Coordinate and maintain the quality and productivity of the Customer Services and Operations function.
• Provide support to the outsourced Contact Center.
• Oversee the daily operations of the Customer Operations team, offering support in governance to ensure compliance and the achievement of performance KPIs.
• Engage extensively with both internal and external stakeholders to synchronize business goals, as well as develop and implement strategic requirements and initiatives that support the business strategy and needs.
• Address and resolve escalations, complaints, and complex customer issues swiftly and effectively with minimal supervision.
• Analyze Customer Service data regarding issues or requests to evaluate, offer feedback, and suggest improvements to internal stakeholders.
• Carry out any additional duties as assigned.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience in customer service related field.
• Strong verbal, written and interpersonal communication skills are required.
• Good understanding of Customer services and experience metrics and operations.
• ​​Good knowledge in customer service best practices.
• Ability to work independently in a fast-moving yet ambiguous environment and highly confident in responding to challenging and changing circumstances.
• Hands-on experience in transformation projects
• Experience working in a Digital-Tech start-up industry

Candidates with more years of experience will be considered for managerial positions.

Locations: Bedok, Punggol, Yishun, Pasir Ris, Bukit Panjang, Raffles Place, Joo Koon

Salary: Basic $2,600 - $2,900

Working Days & Hours
- Working days: 6 days work week
- Working hours: 7am-3pm or 3pm-11pm (Rotated shift)

Job Description

• Perform Service Crew duties and oversee operational tasks.
• Supervise staff performance and enforce disciplinary standards.
• Conduct on-the-job training for new employees.
• Contribute to staff performance evaluations.
• Assist in team planning, including scheduling and rostering.
• Demonstrate extensive product knowledge and exemplify exceptional customer service.
• Motivate the team to achieve excellent customer service and revenue targets.
• Requirements:
  Able to stand long hours
• Able to work on rotating shifts and weekends

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

To apply, please put in your details as below:

Job Applying : Coffee House Service Supervisor/ Kitchen Supervisor

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

Job Description:

• Brew exceptional and excellent coffee: Both filter and espresso based
• Create innovative and seasonal coffee drinks/cocktail and agree on Non Disclose Clause of in-house recipes for beverages
• Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
• Calibration of coffee machine, grinders as well as maintenance of equipment as per SOP
• Welcoming customers, informing them about new products, answering queries and accepting orders, manage cashiering using the POS machine.
• Perform housekeeping tasks to maintain the Restaurant general hygiene
• Cleaning and sanitizing work areas, utensils and equipment
• Attend to customer needs and requests in a pleasant manner
• Ensure smooth operations to achieve a good customer dining experience
• Servicing customers and taking orders
• Assisting on counting month-end inventory.
• Fulfill any other relevant job duties assigned by Manager on Duty

About the role – Customer Success Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Customer Success Associate shall:

· Be the point of contact for all non-retail communications with customers;

· Serve and receive all essential information about customers’ transactions;

· Consult with the Operations and Frontliner teams to serve client needs;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Maintain the “non-retail façade” of the firm on the official website and other display media; and

· Output useful reports of Customer Success efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess competent skills in chat & email composition and CRM software usage;

· 5 day work week (weekdays off), must be able to work on weekends.

· Have competent knowledge of the nuances of being service support;

· Be able to problem-solve and negotiate without causing offence;and

· Must be Singaporean or PR

Job Description

Maternity cover for 6-months for Engineering Support Department

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Service Operations Expert is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions. The position is part of THD organization.

What will you be doing?

Operative activities:

Sales technical support

• Support Maintenance sales team on the digital services with technical guidance

Evaluate and coordinate issues from customer and field

• Responsible of the digital issue resolution end to end process
• Accountable that the issues from customers and field are solved as defined in Service Level Agreementy(SLA)
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
• Monitor 24/7 Data Transfer Unit (DTU) installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in Global Spare Supply (GSS) and make plan for the material procurement.
• Proactively monitor the timely closure of all Service Need (SN) and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise Operations(OPS) team for actions to be taken.
• Data collection from 24/7 for Alternative Maintenance Regime (AMR) contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• Work with KONE CUSTOMER CARE Centre (KC3) to check on the timely dispatch of SN.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work closely Operations (OPS) on the new development to improve the operations.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on Dynamic Maintenance Plan(DMP)implementation for service operations.
• Required to travel to KSEA countries on Digital Solutions.

Customer onboarding:

• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained

Be specialist of solution configurations and commissioning:

• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services

Competence development activities:

Support in learning and training

• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to commissioning and testing
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management

Digital community activities:

• Actively participate in Digital Champions network and other APF network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of On Line Help center support articles if needed

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset. Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!