Job Description:

• Handle all inbound calls routed into customer service hotline through 1800-881-1111.
• Speaks with empathy over the phone especially to all kinds of related termination requests directly from customers and direct request to Retention Team.
• Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment.
• Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
• Monitor and follow up with account holders on payment dates.
• Raise waivers or credit notes for customer dispute cases when necessary
• Maintain accurate and timely records and tracking of all billing cases
• Assist in the preparation of reports and accounts loading.
• Help in sending statement of account, reminder letters and tax invoices to account holders.
• Any other ad hoc administrative duties.

Requirement:

• 1-2 years’ relevant experience within a Customer Care Centre, understanding of Security Monitoring Centre or equivalent experience is preferred.
• Min. N / O / ITE / Diploma with relevant call centre working experiences in banks / telcos preferred but not a must.
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Good spoken English and Mandarin
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Work towards KPI set by Leader
• Must possess can do attitude
• Has a passion for wanting to know how things work
• Picks up new things quickly
• Is good at learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish

· Develop new customers and penetrate new industries for technical businesses within the region

· Grow Technical business revenue, market share and profit goals to meet objectives

· Secure Maintenance contracts, Repairs, Overhauls and Replacement for Terminal equipment

· Develop and provide pre-sales technical assistance and product education to customers

· Provide technical consultation and service to customers

· Convince customers that our products and services would best satisfy and value-add to their needs

· Enhance customer obsession and experience.

· Negotiate tenders and contract terms and conditions to meet both customers’ and company’s needs

· Other tasks as assigned

• Provide excellent customer service & maintain excellent customer relationship
• Coordinating with various departments or vendors to realize Sales targets and customers' needs.
• Prepare and present Monthly Sales Forecasts and Sales Performance.
• Responsible for Pre and Post Sales activities.
• Lead the service team

Requirements

· Minimum Diploma or equivalent in Engineering with min. 6-year relevant working experience

· Possess a Singapore Class 3 Drivers’ License (preferably with own vehicle)

· Experienced in conducting training/sales pitches for customers

· Outgoing, positive, driven, self-motivated and possess a hunter mentality

· Ability to work independently and under pressure

· Strong communication skills and a teamwork attitude

REMUNERATION AND BENEFITS

· Monday to Friday, 8am - 5pm

· Medical Benefits

· Good Sales Commission plus Variable Rewards Schemes

· Chances to travel within the region

· Product Training Provided

· Professional development

• Prepare quotation and follow up the clients
• Responsible for generating of invoices
• Send monthly payment of account issue remainding letter and follow up on outstanding invoices
• Handle dialy attentance list and leacve records
• Prepare accounts receivable monthly
• Prepare and calculate time sheet summary and over time accurately
• Prepare documents and submit gst quarterly
• Prepare and submit dormitory check in, check out lists
• Liase with statutory auditors and prepare necessary scheducles required for audit.
• Renewal of Insurance.
• Any Other Administrative duties assigned.

Job Description

- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.

- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.

- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations

- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works

- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

- Planning of manpower deployment at various sites to meet the contractual requirement of clients

- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

- Ensuring that all related Workplace Safety & Health requirements are met

- Preparing of Operations Monthly Report and submitting to Boss.

- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.

- Doing Appraisals for the staff working under and suggesting recruitments/ promotions

- Oversee effective OJT training on equipment and skills surrounding latest implementations.

Minimum Requirements / Skills:

- 3-5 years of experience in related field

- Oral and written communication skills

- Proven leadership, communication, negotiation, presentation, and organizational skills.

- Excellent knowledge in using office software and management tools

- Strong English communication skills

- Problem solving skills.

- Leadership and motivational skills to rally people towards goals achievement

- Able to work well with the organisation and able to interact with all levels

- Effective communication and interpersonal skills, bilingual in both English and a second language

- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Education:

Bachelor’s degree in related field from a reputable University

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

About the Role

Crown Equipment is currently seeking an individual to join the Service Team based in our Singapore Branch Office as a Service Manager. This role will oversee the Singapore market.

If you are looking for a dynamic, engaging and customer centric role centered around industrial technology, this opportunity is for you!

Role Summary

Manage the people resources, physical assets and customers of the service department so that financial targets are achieved and customer service levels meet the company’s expectations. Ensure there is growth in service customers on file and that customer churn is minimised.

Key Areas of Responsibilities

Department Sales, Profitability & Operational Performance

• Monitor performance & results against forecast for Service Department.
• Prepare forecasts and budgets for Service Department.
• Conduct Monthly Management meetings to review monthly results, develop strategies for coming months and future opportunities.
• Manage and achieve Daily 7, with the support from the Field Service Manager, to achieve service revenue budget.
• Achieve 90% first time completion for all jobs and achieve PMP average job times to standard for 98% of all PMP.
• Achieve average job rate of 3.5 jobs per day.
• Manage and recover outstanding debts to achieve outstanding debtors to within 45 days.
• Monitor and manage running cost of company assets including the rental fleet, service vans and vehicles etc and cost of sales for service and rental to achieve contribution budget.

Rental Asset Management

• Manage Green Tag % to achieve Company Objectives.
• Manage service cost on rental trucks to maintain within budget or at 20% of rental revenue.
• Manage contract profitability analysis and recommend strategy to improve.
• Manage and recover mishandling and abuse repair cost for rental trucks from customer. Achieve monthly budget for mishandling/abuse billing.
• Manage and ensure zero overdue PMP over 30 days for rental fleet.

Staff Development & People Management

• Manage performance of service department through the GDR scorecard and ensure employees achieve their performance goals.
• Utilise the GDR system to identify development needs of staff and provide training/guidance to improve their performance.
• Ensure company processes and policy is adhered to and mete out disciplinary action when required.

Safety & Risk Management

• Minimize and eliminate the risk of injuries specifically Lost Time Injury Frequency Rate.
• Participate in company safety initiatives - Crown Care audits of 80%.
• Ensure adequate resources are allocated for safety purposes e.g. training, OH&S Committee meetings and supervision.
• Ensure that staff follow safety procedures and lead by example.
• Ensure product incidences/issues are reported promptly.
• Ensure resources are available to achieve 95% response on Emergency Breakdown Calls.
• Being the safety champion of the branch.
• Assist in promoting and ensuring safe work practices.
• Assist in completing the monthly hazard inspections.
• Ensuring compliance with Crown’s safety calendar.

Customer Service

• Meet with, understand and address the needs of customers to help improve customer relations and retention.
• Address and resolve, in a timely manner, customer complaints.

Industrial Relations

• Establish and maintain open communications at all times with employees and Union Representatives.
• Use a consultative process for the Department Enterprise Agreement and for ongoing consultation with employees and their representatives to achieve good outcomes for both the company and employees.

Recruitment of Talent

• Develop and maintain a workforce plan that identifies actual staffing numbers against budget/target and then organise recruitment activity to fill vacancies as required.
• Interview job candidates
• Ensure recruitment processes are in place to manage job interviews through to placement of new staff.

Skills and Experience Requirement

• Diploma/Degree in Engineering and related disciplines
• Experienced in handling a Regional role.
• Experience leading a team and with P&L responsibility.
• Prior work experience in a similar role from Industrial/Capital Equipment industry
• Prior experience in managing field-based employees with strong working knowledge of the mechanical and technical aspects of a service environment.
• Prior experience in a service environment and knowledge of AS400 system will be advantageous.
• Results-driven with proven track record of meeting/exceeding set targets
• Strong leadership skills and ability to analyze and resolve issues promptly.
• Strong verbal and written communication skills, and ability to communicate/negotiate effectively with both internal and external customers.

This position will be based at 15 Tuas Avenue 8, Singapore 639230 .

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment, with a leading innovator in world-class forklift and material handling equipment, please send in your resume today!

Responsibilities:

• Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment
• Open Tracker Ticket for all workshop RFQ
• Fill up Customer Requirement Request Form and upload to RigTsc
• Contact customers to define the necessary scope of work
• Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System
• Work on difficult issues regarding client complaints and other issues
• Creation and control of quotes according to customer needs by successfully forwarding the Contract Review/Purchase order to Admin Team for review and acknowledgement
• Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined
• Responsible for revising and adjusting quotes
• Create Delivery order and notify customer for equipment collection
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements
• Pursue continuous improvement in its own activities and operations
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines

Requirements:

• Min O Level or Diploma equivalent
• Min 3-5 years’ experience in manufacturing environment is preferable
• Strong communication skills
• Good experience in Microsoft Excel
• Technical background in read assembly drawing / bill of material is strongly desired
• Meticulous

Description

Established in 1997, St.Hua Private School specializes in the provision of technical education and consulting services.

Responsibilities

• Handle customer inquiries and requests via various channels such as phone, email, chat, or in-person.
• To follow-up with sales enquiries to work with team leader to generate the quotation and invoice.
• Address customer feedback received through phone, email, social media, and live chat, ensuring prompt resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
• Perform any additional duties as assigned on an ad-hoc basis.

Requirements:

• ‘A’ Level students, pursuing a Diploma or Bachelor’s degree in any field.
• Proficient in Microsoft office and basic IT systems.
• Experience working in an office environment will be advantageous.
• Good academic track record will be advantageous.
• Good organizing and planning skills.
• Positive attitude and willingness to learn.
• Knowledge in office administration and social media platforms is preferred.
• Training will be provided.

Location:

• 5 minutes’ walk from Jurong East MRT

Interested applicants please fill up the job Application Form via

https://forms.gle/9ZUptTcsM19tcXMBA

OR Email your CV to [email protected]

Job Descriptions:

• To build, establish, maintain and improve relationships with customers
• To perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc
• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis
• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory
• Must be able to carry physical workload in warehouse
• Any other assigned duties in the warehouse as instructed by the warehouse manager

Requirements:

• At least 1 year experience in customer service
• Minimum degree in any discipline
• Ability to work under stress with minimum supervision
• Ability to work under pressure and possess positive attitude
• Able to adapt to dynamic, fast-paced and challenging environment
• Training provided

Job Description

· Liaising with existing customer and handling customer enquiry

· Raise parts quotation to Customer enquiry

· Raise Delivery Order and Invoice

· Update Sales and Purchase report for spare parts items

· Update Supplier listing and consolidate Supplier data update

. Follow up new parts status order

· Familiar in order processing (issue PO & DO)

• Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment
• Coordinator work process and information to ensure the timely arrival of heavy equipment or delivery information to customer

Job Requirements

· Diploma in Mechanical Engineering

· With 3-5 years of experience handling operation / customer service coordination

· Familiar with China Brand heavy equipments is added advantange such as reach stacker, crawler crane, excavators

· Possess good communication and with good interpersonal skills

A LEADING Singapore based multi-national Company actives in the Control Industry, with the expertise in Wellhead Control Panels, Fire & Gas, Safety Shutdown, Hydraulic Power Unit, Chemical Injection Skids, Process Control Systems, Instrument Control Panels, PLC Control Panels and Calibration & Services for the upstream oil & gas industry, has openings for:

PROJECT / SERVICE ENGINEER (Pneumatic/Hydraulic ESD Systems)

Candidates should have an engineering background in Mechanical / Electrical / Instrumentation (degree/diploma/on-the-job training) with 5 years’ experience in the design, engineering, procurement and construction of pneumatic/hydraulic/wellhead control systems. Should have had hands-on experience in design and implementation work and responsible for execution of all phases of a project. Familiar with Microsoft Office and AutoCAD software, applicable safety considerations and standards and site experience in testing and commissioning of wellhead control systems will have an added advantage.

Initiative, drive, self-starting ability and commercial skills would be significant advantages in an environment that encourages creativity and enterprise with an eye on the bottom line.

If you like challenges and are able to see them through to a successful finish and are able to think outside of the box, we may have just the job for you.

Successful candidate will become part of a highly motivated team of engineers and must be prepared to travel to different parts of the world for short as well as long durations.

Salary & Benefits:

A competitive package commensurate with background, experience and ability will be offered to the right candidate.

1. Carryout structural repair & modification of electro-hydraulic driven machinery locally as well as in the region.
2. Carryout mechanical & hydraulic dismantling & assembly works.
3. GCE ‘N’ level, ITE in Fabrication Technology with 3 to 5 years’ experience.
4. Willing to travel when required and situation permits.
5. Possess Class 3 driving license.
6. The position is based in Singapore, overseas travel will be required.

The Role

Working with an industry market leader and alongside a highly dedicated team, the Field Service Technician will report to the Service Manager and Field Service Manager. The role will provide strong technical and maintenance support for our customers by performing planned maintenance or non-scheduled repairs in a professional manner for mechanical battery electric and internal combustion lift trucks.

Scope of Responsibilities:

• Report to the Service Manager and Field Service Manager regarding on-site repairs and/or maintenance calls and update daily on-site job cards.
• Complete a minimum average number of site calls per day.
• Coordinate with customers on site arrival, departure, truck service availability, and ensure that lift trucks are operating well before leaving the site; ensure that necessary work are completed satisfactorily before seeking customers' acknowledgement on the service job cards.
• Maintain an accurate record of all travel and worked hours for each job using the assigned tablets.
• Maintain the service van condition according to Company standards and ensure scheduled maintenance is carried out on the service van.
• Maintain tools and equipment according to the company standard and report any breakages or loss of tools promptly.
• Replenish and maintain service van inventory to the specific and appropriate levels.
• Participate in and conduct an accurate count during a van stock-take and provide accurate daily cycle count data.
• Ensure that on-site work safety requirements are complied with at all times.
• Understand daily work targets, completed jobs and/or sales of parts.
• Assist in ad-hoc projects or training matrix evaluations, when necessary.
• Perform a reasonable amount of overtime work to support business/customers' needs, when necessary.

The Right Fit:

• Nitec/NTC-2/3 or equivalent in Electrical or Mechatronics Engineering studies
• At least 2 years of working experience in maintenance repair and overhaul in industrial machinery or material handling equipment (lift trucks)
• Good working knowledge in electrical/mechanical aptitude or electro-hydraulic equipment will be advantageous.
• Experienced in customer service will be advantageous.
• Possess strong communication skills and proactiveness to resolve technical issues.
• Must hold a valid Class 3 driving license to drive the assigned service van for field work. Candidates with no driving license will be considered for workshop technician positions.

This position is based at our Branch office located at 15 Tuas Avenue 8, Singapore 639230.

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment with a global market-leading company, please send in your resume today!

1. Carryout equipment commissioning, servicing, and repair of electro-hydraulic driven machinery locally as well as in the region.
2. GCE ‘N’ level, ITE in Electrical or Mechatronics Engineering with 3 to 5 years’ experience working with electrical / electronic systems in port handling or similar equipment.
3. Possess Class 3 driving license.
4. The position is based in Singapore, overseas travel will be required.

JOB SCOPE

Carry out pre-delivery inspection, testing, installation & commissioning, repairs and servicing works for products handled by the company at company's premise or at customer's site. Carry out electrical, mechanical and hydraulic fault diagnosing and repairs for all products handled by the company.

JOB RESPONSIBILITIES

• Carry out pre-delivery inspecton, testing & commissioning, repairs and servicing works for products handled by the company at company's premise or at customer's site.
• Carry out electrical, mechanical and hydraulic fault diagnosing and repairs for all products handled by the company.
• Complete service report including cause(s) of problems, details and detailed parts used for every job completed timely and submit daily with time sheet to the respective supervisor/service engineer.
• Complete daily time sheet and submit daily to the respective supervisor/service engineer.
• Perform installation of attachment according to job specification and installation instruction at customer sites in Singapore.
• Perform retrofitting and modification task and ensure the completed task is compliance with the drawing and instruction provided.
• To handle welding works.
• Handle material preparation for stock like shaft, mounting bracket, manifold block, fitting and hose guide etc.
• Any other duties as assigned by the service management.

possess at least a singapore class 4 /5 driving licence ,

preferably with expericence and driving with a clean record.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The Manager, Customer Projects, QC will be responsible for coordinating with external customers and working inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved in a timely manner.

Key responsibilities:

• Superior ability to troubleshoot all applicable equipment / methods (subject matter expertise). Strong ability to manage multiple priorities.
• Strong ability to manage multiple priorities.
• Source of expertise for rest of staff.
• Work with tech transfer teams to prepare new processes; act as responsible lab designee.
• Own & Lead Special projects, often complex in nature; including direct responsibility for leading various teams to successful completion of various projects.
• Validation / Tech or Process Transfer Work: Lead execution, troubleshooting, coordination, client interaction.
• Can identify lab problems, troubleshoot, identify and complete or coordinate corrective action.
• Work inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved.
• Lead and approve report (Example: Method Qualification / Validation, / Investigations).
• Ensuring that the project is completed within the approved budget
• Includes the overall project coordination of resource planning, cost estimating, cost budgeting, and cost control as part of the SOW (Scope of Work) assessment.
• Act as interface with clients, QC, and line management for integrated project budget/resources.
• Ensure that the various elements of the project are properly coordinated including overall coordination of project plan development, project plan execution and change control.
• Manage the process of cross-functional integration of operational activities for the project team.
• Provide expert planning and operational support to the project.
• Contribute to the creation of the development plan/production plan and other project information.
• Any other tasks as and when assigned by Manager.

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Relevant experience and accomplishment to dictate final position for which the candidate may qualify.
• Advantage if candidate is able to lead the shift team to meet the in-process demand samples turnaround time.
• Good understanding of HPLC and Empower software.
• Understanding and execution of spectroscopy, and other assigned methods which may include chromatography methods (HPLC), ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, TOC, Protein concentration (A280 or SoloVPE), osmolality, potency methods, appearance and other physiochemical methods.
• Provide support in HPLC equipment maintenance and qualification.
• Well versed in cGMP regulations.

Responsibilities:

• Co-ordination with Building Owner, Architects, Consultants, Main Contractors, Residence Architect/Engineers, Interior Designer and Sub-Contractors
• Co-ordinate with suppliers to ensure prompt delivery of equipment and materials to sub-contractors
• Liaise with project site teams and ensure timely completion of activities.
• Monitor and report on project progress. Investigate and highlight potential issues to the management in a timely method.
• To ensure all M&E installations and implementations are in accordance to approved drawings and materials.
• To carry out site supervision on M&E works and arrange for inspection with RTO or RE.
• To ensure quality of works is achieved and complied with the standard regulations.
• Preparation of As-Built Drawing, Operation and Maintenance Manual, and conduct Maintenance Training for the Building Management Team
• Adhere to budget by monitoring and controlling expenses and implementing cost-saving measures

Requirements:

• Diploma and above in project management, quantity designing, quantity surveying, engineering or related field.
• Work experience in Construction or Interior design industry.
• Understanding of architectural trades.
• Proficient in AutoCAD
• Knowledge in monitoring and evaluation works and architectural design.
• Multi-task and manage several queries at any time.
• Manage stress / pressure and handle work well with tight deadlines.

Responsibilities

· Repair and maintenance of IQIP equipment (rental fleet and customer equipment)

· Assist with loading and offloading of equipment

· Operates the overhead cranes and forklift

· After a proper introduction period, onsite trouble shooting may be required

· In due course able to work offshore to operate the equipment

· Hands on, flexible and inventive, willingness to learn and perform ad hoc duties as assigned

Opportunity

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

We offer

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Key Responsibilities

• Facilitating and managing activities involving cross-border/domestic operations, including transit warehouse, international linehaul, customs clearance, and last mile delivery in Singapore, Malaysia, Thailand, Vietnam, and China.
• Familiar with custom requirements, import and export procedures and documentations.
• Sourcing for rates from truck supplier as per the sale/customer's enquiry
• Handling all aspects of customer's requirements and problem solutions for their shipments
• Monitor and update shipment status, delays, or changes in delivery schedules.
• Managing cross-border trucking (CBT) billing and preparing reports for internal and external customers
• Assisting in auditing service provider bills and working with finance on payment
• Generating cross-border road freight (CBRF) reports
• Performing any other duties assigned from time to time.

We are looking for

• Bachelor Degree in Engineering, Logistics & Supply Chain, or equivalent
• At least 1-2 years of experience in Freight Operations and Logistics/Transportation Business involving road transportation.
• Work experience in cross-border trucking service is a plus.
• Proficiency in written and spoken English and Mandarin (required for communication with Mandarin-speaking vendors/partners)
• Self-starter with excellent communications and interpersonal skills with the ability to work with all levels internally, 3PLs, freight forwarders, suppliers and/or vendors
• Detail-oriented, with strong organizational skills and a sense of job ownership
• Adaptable, proactive, and possess a positive attitude and work ethics
• Ability to be flexible with working hours to meet deadlines for tasks and projects

The job:

Responsible for:

• Commissioning, troubleshooting & on-site training on freight container handling equipment.
• Arrangement for warranty and non-warranty works on site.
• Compiling safety risk assessments and ensuring safe work methods are used.

Requirements:

• A recognized Diploma in Engineering with 8 to 12 years’ experience in working with heavy industrial machinery, preferably port handling equipment.
• Good knowledge and experience with finetuning & debugging PLC programs and troubleshooting on electrical & hydraulic systems.
• Good oral and written communication skills in English and Mandarin (to communicate with our China plant).
• Possess class 3 driving license.

The position is based in Singapore, overseas travel to ports in Asia & Middle East will be required.

• Lead and manage daily Service Operations activities.
• Actively coordinate with the Project Coordinator in resolving customer service-related issues to address in a timely manner.
• Timely schedule all service-related jobs and ensure all stakeholders are well informed.
• Establish daily planning, appropriately assign task to service team and track status.

Job Description

Job Scope For Engine Technician

Engine technician, maintain and repair machinery on vessel. You will be responsible for ensuring functionality and reliability of machines, engines and mechanical systems with the instructions from supervisor. Engine technician must have manual dexterity and great attention to detail. They must be able to work with various machines and tools as well as follow all safety precautions.

The main job scopes were as follow.

• Familiarity with parts and components of engines, gearbox and machinery as well as the tools to fix them.
• (knowledge on 2 stroke and 4 stroke engine)
• Follow repair procedure and instruction from supervisor to carry out overhauling of components and provide great customer service
• Perform routine maintenance and general technical work on engine.
• Ensure overhauling of engine/machines meets vessel planned schedule.
• Ensure safety during work assignment.
• Ability to follow established procedures and practices and read instruction manual.
• Maintain & Ensure instrumentation devices with valid certificate and in good operating condition before use. (All lifting equipment and working tools)
• Report problems or concerns to supervisor immediately
• Accomplish organization mission by completing related results as needed
• A positive “can do” attitude to achieve company’s goals.

Requirements:

• Requires an ITE/Diploma certificate or its equivalent.
• Preferred with relevant experience within the engine overhaul industry, but not mandatory.
• Able to work well in a team with good interpersonal skills.
• Works under moderate supervision.
• On job training will be provided.
• For candidate who have a higher experience will be considered to a senior role.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week.
• Transport provided.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Please send your application with availability, current & expected salary. We regret that only shortlisted candidates will be notified. Thank you for applying.

Job Description & Requirements

Roles & Responsibilities

• Create a sales strategy to provide revenue retention, revenue growth, and new business for your personal client portfolio in order to reach or surpass your personal sales targets and overall organic business growth goals.
• Create and implement client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations, allowing for effective two-way information flow and understanding of where the company can deliver customer value and resolve issues.
• Sets clear objectives for each sales call or meeting; adapts standard materials to deliver engaging presentations to customer decision makers and influencers; asks pertinent questions to gather information, assess the level of interest of customers, and identify and respond to areas requiring additional information or explanation.
• Create a personal network in the business sector and represent the firm to clients and at business sector events. Obtains market knowledge and raises the company's visibility and reputation, as well as its goods, services, and capacity to deliver comprehensive safety solutions.
• Configure product and service solutions, as well as associated contractual conditions, to satisfy the mid- to long-term demands of clients, including input from appropriate internal specialists. Presents the solution to client representatives and negotiates an arrangement within a set of comercial constraints.
• In charge of updating CRM and effectively uses the CRM system to drive sales activity plans and provide timely reports.
• Build strong external customer relationships by collaborating internally and serving as the customer advocate in cross-functional teams

Qualifications:

• 3+ years of experience in a sales manager
• You will have experience of sales within marine industry
• You must be a self-driven professional
• An out of the box thinker capable of being creative
• Experience of fire safety equipment desirable but not essential
• Experienced in Salesforce

Responsibilities

• Familiar with License Warehouse Custom procedures including able to handle permit declaration
• Liaise with customer on order processing, shipment booking with forwarder, inventory management and others administrative and customer service duties
• Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
• Attend to customer request and ensure customer satisfaction
• Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
• Assist to produce regular warehouse reports for management as and when required
• Manages customers complains and claims
• Assist in investigation on shipment failure or quality issue for performance and reporting, and following up to ensure resolution
• Ensure proper filing and documents archiving for audit purpose
• Ensure accurate order fulfilment in accordance with SLA / SOP /response guidelines
• Manages stocks reconciliation and ensure stocks discrepancies resolved in timely manner
• Prepare to undertake new project(s) as part of staff development
• Liaise with Singapore customs for inbound discrepancies and auditing
• Any others adhoc tasks as and when assigned by Assistant Manger

Requirements

• Tertiary or equivalent preferred
• Minimum 1-2 years of experience in 3PL warehouse operations preferably familiar with import and export processes, including different types of permits handling
• Knowledge in Form D and COO handling will be an advantage
• Familiarity with Bonded and Duty-Free products handling
• Knowledge of shipping terms and documents
• Able to multitask include handling of different systems, not limited to WMS and Oracle
• Proficient in Microsoft Office
• Strong command of spoken and written English
• Knowledge in Mandarin is an advantage as officers will be liasing with our Chinese counterparts
• Knowledge on SAP will be an advantage
• Knowledge of Trade first application (Singapore Custom) Qualification will be an advantage
• Only Singapore residents may apply

• Handle customer inquiry/tender for our products and services
• Process quotation and sales order on day to day basis
• Provide admin support to Sales and Technical Support Team to achieve sales
• Lead and manage assigned tender for submission that meets customer requirement
• Track and report on submitted quotation and tender status
• Monitor and keep clients informed on the progress of order as required
• Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery
• Maintenance and preparation of presentation material, product information
• Assist in preparation of management reports on general activities and expected turnover and market trends
• To manage customer feedback and maintain relationship with the customers
• To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
• To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• In addition to these duties/responsibilities employee is required to carry out such duties as may reasonably be required