Responsibilities :

• Handle reception services such as greeting visitors, answering incoming phone calls and outgoing calls, and assisting in overseas calls
• Arranging incoming/outgoing mail
• To assist in handling corporate secretarial works (draft resolutions, execute filings with ACRA, update & maintain statutory and corporate records required by Company Act
• Manage general admin, such as billing and collection, attendance records and medical claims for staff, etc
• Respond to a variety of customer requests and inquiries
• To build, establish, maintain, and improve relationships with existing and potential clients

Requirements:

• Able to multi-task and prioritize work
• Mature, responsible, adaptable, and flexible with a good work attitude
• Fast learner and resourceful with good logical and analytical thinking skills
• Good communication and interpersonal skills
• Good command of Chinese & English in both written & spoken (to liaise with Chinese-speaking associates)
• Relevant experience in the corporate secretarial field would be an added advantage

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries. If you wish to withdraw your consent, please notify us.

We regret to inform only shortlisted candidates will be notified.

Merries Employment LLP
EA Licence No: 14C7362
Posting Personnel: Jasmine Chew
EA Personnel Registration No: R1769441

1) Answer phone calls at Call Centre to assist students/parents, members of public with regards to:

• Online application for full-time and part-time courses.
• Simple course advising on full-time and part-time courses (i.e. min. entry requirement for full-time and part-time courses, registration period, course fees, appeal process, vacancies available etc)
• Directional queries.
• Student matters (i.e. reset of password, bursary/financial assistance application/status, purchase of subsidized laptops, lockers, graduation, lost & found, certs collection, replacement of certs etc)
• Any other queries (i.e. rental of facility, interns for company, parking etc)

2) Other administrative duties include:

• PSEA form checking and sorting.
• Preparing letters to be mailed out to students.
• Updating information on booklets
• Certificates packing and distribution.
• Able to assist outreach team on tour duty when needed.
• Any other ad hoc duties assigned.

Other information:

• Working days: Mon - Fri (office hours)
• Contract: until May 2024
• Location: Choa Chu Kang

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

· US MNC

· Location: West, Lok Yang

· 1 year contract with full benefits and completion bonus

Key Responsibilities

· Develop and implement a comprehensive global paid media strategy that aligns with Company Innovations' business goals and brand values.

· Manage large-scale media budgets and ensure optimal allocation across various channels for maximum ROI.

· Lead the planning, execution, and optimization of paid campaigns across all channels, including search, social, display, video, and programmatic advertising.

· Collaborate with cross-functional teams, including brand management, creative, analytics, and sales, to ensure cohesive messaging and strategy.

· Analyze and report on campaign performance, providing actionable insights and recommendations to stakeholders.

· Stay ahead of industry trends and advancements in digital media, adopting new and innovative approaches to drive performance.

· Build and mentor a high-performing global paid media team, fostering a culture of excellence and continuous improvement.

· Negotiate and manage relationships with media agencies, platforms, and other partners.

· Ensure compliance with all legal and regulatory requirements related to advertising and media.

Requirements:

· Bachelor s degree in Marketing, Advertising, Business, or a related field; Master’s degree preferred.

· Minimum of 10 years of experience in paid media with a proven track record of successful

· full-funnel omni-channel campaigns.

· Strong expertise in both brand and performance marketing, with the ability to balance long-term brand building with short-term sales objectives.

· Exceptional analytical skills, with proficiency in analytics tools and platforms.

· Excellent leadership and team management abilities, with experience leading global or multi-regional teams.

· Outstanding communication and interpersonal skills, with the ability to influence and engage direct and indirect reports and peers.

· Strategic mindset with a focus on innovation, efficiency, and scalability.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Working Location: HongKah North

• Attractive Remuneration
• Meals Provided
• AWS + Performance Bonus
• Career Progression & Development

Job purpose

• To provide the optimal level of care in accordance with established policies and procedures.
• To assist in activities and programs promoting healthy aging for clients.

Duties and responsibilities

• Assist in taking clients’ vital signs.
• Report to superior if any abnormality observed.
• Conduct activities with clients.
• Assist client in showering, ambulation/exercise, and toileting.
• Kitchen duties which involve simple food preparation.
• Disinfect and clean Centre and equipment.
• Perform escort duty for van transport.
• Assist Enrolled Nurse / Registered Nurse as when required.
• Upholds and practice high standards in the care for clients set by the Centre Manager.
• Any other tasks as and when assigned by the Centre Manager.

Minimum Qualification Level

• Secondary Education without GCE 'O' / 'N' Level or equivalent
• Candidates with WSQ Nursing Care or Healthcare related Certification will be an advantage.

About the Job

New Life Student Care is catered to Primary school-going children, 7 – 12 years of age. Our mission is to mentor children to become disciplined and confident individuals through providing Holistic Engagement at our three centres.

We are looking for individuals who are dedicated and passionate in working with children as well as partnering parents, volunteers and other stakeholders in supporting the children’s development.

Responsibilities

- Classroom Management

- Activity planning, implementation, and evaluation

- Partnerships with stakeholders

- Participate in corporate events

- Administrative roles, maintaining proper records, and preparing reports.

Candidate Requirements

· Minimum Polytechnic Diploma or higher

· Possess primary school content knowledge for Homework Guidance

· Passionate and committed to connecting with children and families

· Service-oriented with strong interpersonal and communication skills.

· Proficient in English and Mandarin

· Team player and adaptable to changes

· Energetic, responsible, organised and ethical

Work hours: 26 hours per week (Monday to Friday)

Work venues: Bukit Panjang, Teck Whye or Woodlands

The successful candidate will work with the KM team in the implementation and execution of the firm’s KM activities.

Responsibilities

• Work with the KM team to implement and execute both client-facing as well as internal KM initiatives and activities.
• Work with practice groups to ensure strategic alignment of business goals and KM strategy.
• Be well-versed in developments in the law.
• This role is based in Singapore.

Requirements

• Law degree from an accredited university.
• Minimum 3 years’ work experience as a lawyer.
• KM experience in a large law firm environment will be welcomed (but not a pre-requisite), and experience in an international law firm will be advantageous.
• Strong analytical and technical ability so as to gain confidence of partners and senior lawyers and be able to draw on practical experience to deliver practical solutions.
• Excellent drafting, research, writing, communication and interpersonal skills, with the ability to clearly and accurately convey information and ideas.
• Self-motivated and results-oriented with a passion for innovation and developing new ways of supporting client-facing lawyers in the firm.

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Role and responsibilities

- Provide frontline customer services

- Patient registration and appointment scheduling

- Handling phone calls and inquiries

- Process invoice and payment collection

- Maintain patient medical records

- Perform inventory management

- Provide administrative support

- Maintain good relationship with customers

- Ad hoc tasks

Candidates Requirement

- Respectful behavior

- Optimistic team player

- Excellent time management

- Basic computer skills and proficient in Microsoft office

- Able to work in fast-paced environment and independently

- Able to work 5.5days per week (Alternate Saturday)

- Relevant working experiences in the clinic/hospital is preferred

Sales Support

Work location: Sin Ming Lane

Working hours: 8.30am-6pm / 9am-6.30pm (5 day work per week)

Salary: $2,000 - $3,000

Job Responsibilities:

• Support sales team on daily administration
• Handle email/phone enquiries
• Process sales order and follow up payment with clients
• Update and monitor daily the Sales data system to support the Sales team forecast exercises.
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Follow up with clients on the phone for administrative purposes.
• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on Navision system would be an advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are a well-established corporate secretarial firm which currently seeking interested individuals for the position; Administrative Support Assistant.

Job Responsibilities/Scope:

Handling full spectrum of administrative supports duties for our clients which includes but not limited to the following:

Assist Senior to manage a portfolio of clients by providing administrative supports for the the following:

• Ensuring compliance in accordance to relevant regulatory and statutory requirements
• Manage corporate documentation for the clients (eg, minutes and resolutions)
• Perform customer due diligence for Company incorporation
• Filing with the Accounting and Corporate Regulatory Authority (ACRA)
• Maintenance of statutory registers, minutes book and submission of statutory returns to ACRA
• Managing compliance work related to share transfers, share allotments, appointment and resignation of directors, and the preparation of the Company's Constitution.
• Assist with other administrative tasks as required

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

The Early Intervention Centre is seeking a highly motivated, experienced ABA Therapist, with excellent analytical and communication skills to join our learning support team. Start a rewarding career helping toddlers and preschoolers who have been diagnosed with autism or other developmental delays. As a centre-based Therapist, you combine therapeutic and teaching methods to address a variety of learning needs, including reading and writing challenges, autism, dyslexia, attention-deficit disorder, inappropriate behaviour, social skills deficits, and many other areas that can affect a student's academic performance.

Experience

Experience working with children with developmental and/ or learning difficulties.

Skills and Qualifications:

• Team-oriented
• Outstanding knowledge of Behavioural strategies
• Extensive experience working with children with developmental delays and behavioural challenges
• At least a Degree in Applied Behavioural Analysis, Educational Psychology or Special Education
• Early Denver Start Model Training / RBT Certification is a plus
• Completed coursework towards a BCaBA/BCBA is a plus
• At least 3 years of related working experiences
• Have good interpersonal skills and the ability to work well as a positive team member
• Only Singaporean are welcome to apply for the role.

As a Senior ABA Therapist, your responsibilities include but are not limited to:

• Teach in a one-on-one, dyad and group setting.
• Provides specific differentiated intervention method, modify instruction and make adaptations to meet the diverse needs of young children.
• Design and incorporate various support materials to facilitate programmes and to support learning and assessments.
• Be familiar with positive reinforcement and behavioural management strategies.

All applicants must have a love of young children, excellent speaking, and communication skills, and a commitment to teaching young children with special needs.

We know that at the heart of being an ABA Therapist is the desire to make a difference in a child’s life. We look forward to your application and starting a conversation about your potential future at the EIC. Do include a cover letter as it would help us to get to know you better and understand why you believe yourself to be a good fit for our team.

• Customer Service
• Ordering food and beverages
• Understanding the items being served at the restaurant and to be able to recommend them
• Effective team work and communication skills
• Passionate in Japanese cuisine
• Adapting to cashier and booking system
• Managing customer's call and reservation system
• Working Hours: Tuesday to Friday: 12:00 – 23:00. Saturday to Sunday: 14:00 – 23:00
• Day offs: Every Monday and Sunday except the first Sunday of the month

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

On behalf of the hiring company, we are looking for a suitable candidate to join them as Senior WSH Officer.

Responsibilities

• Implement a comprehensive Site Safety Management System to manage risks and reduce accidents
• Implementation of workplace safety, health, and environment programs and initiatives
• Enforcement of safety standards following the Workplace Safety and Health Act
• Conducting training programs on workplace safety and health and inspections to ensure that all staff and/or subcontractors onsite abide by policies and standards
• Ensure strict compliance with procedures in the statutory workplace, safety, health & environment requirements at sites and required premises
• Implementation of an effective safety management system, preventive measures as well and risk assessment to minimize accidents at the assigned workplace/site
• Preparation and/or submission of safety reports and necessary audits
• Assist the company in safety-related certifications and awareness such as safety audits, meetings, and executive of safety programs
• Work with the assistance of your safety team of WSH coordinators and supervisors at the project site
• Keeping up-to-date with industry best practices and regulatory changes in safety guidelines
• Any other ad hoc duties assigned from time to time

Requirements:

• Registered WSH Officer/Safety Officer with MOM for minimum of 10 years
• At least 10 years of relevant experience in WSH for building/construction industry
• Possess a minimum Diploma in Environment, Health and Safety Management or related field
• Excellent people management skills and good interpersonal skills
• Proven team leading/management experience

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About The Inclusive Fund

Started in July 2021, The Inclusive Fund (TIF) is set up to provide interim/transitional support and bridge existing service gaps through supporting *transnational families, who do not receive sufficient formal forms of support/assistance due to eligibility issues, in hope to promote equity and social inclusion which focuses more on the needs of the children. TIF is NOT a financial assistance scheme but an advocacy effort to look for longer-term solutions to mitigate system barriers and supporting the transnational families to be self-sustaining.

Transnational lower income families with children and young persons under the families’ care, and

with at least one family member in the household who is a Singaporean Citizen/Permanent Resident

(PR) (TIF is open to looking at families with exceptional needs that fall out of this criterion), may apply

to be supported by the funds. The needs of the families are assessed in the following priority:

(i) Immediate needs: Children’s education and health related matters as priority

(ii) Mid-term needs: Employment, income generation, legal support, and other arising related concerns.

(iii) Long term needs: Advocacy and supporting families to be self-sustaining.

Manager, The Inclusive Fund (TIF) – Part-time position (~ 3 days/ week)

We are looking for passionate individuals committed to the cause of enabling socially disadvantage low-income families and communities realise their aspirations of getting out of the poverty cycle, with focus on bridging gaps of transnational lower income families with children and young persons under the families’ care through our existing The Inclusive Fund (TIF) programme.

This is a levelling inclusion and bridging gaps initiative, and we are seeking professionals with experience in delivering a holistic work in supporting transnational families through coordinating and implementation of the fund disbursement process and track progress, implement high impact programme through the TIF and work in collaboration internally with other programme teams as well as co-ordinating efforts with internal and externals stakeholders such as other FSCs/ SSAs or organisations working with transnational families.

The Manager will be responsible for community outreach/engagement efforts supporting transnational families, coordinate referrals from referring agencies on TIF applications for the fund committee for approvals and follow up, forge close and trusting relationships with community stakeholders, inform and improve TIF practices, donor management and reporting, and development of the TIF initiative to address needs.

Responsibilities:

• Responsible for supporting implementation strategy of The Inclusive Fund (TIF) related activities
• Develop and plan Community outreach/ engagement efforts supporting transnational families
• Coordinate and facilitate referrals from referring agencies on TIF applications for committee approvals and presentations
• Assist the TIF committee to coordinate and implement regular meetings, committee approval meetings where necessary
• Network and develop relationships for donor and partnership networks to support and enable transnational families
• Develop and forge close and trusting relationships with both internal and external community stakeholders for the purposes of The Inclusive Fund and monitor fund disbursements donor management or reporting
• Inform, improve and development of The Inclusive Fund practices/ initiative to address and bridge evolving needs of transnational families
• Keeping TIF administration and records up to date, funds disbursement tracking and monitoring, reports are well documented and maintained

Requirements:

• People oriented, strong presentation and communication skills.
• Results-driven and adept at stakeholder management
• Adaptable – fluid enough to move with the presenting context
• Strong analytical and problem-solving skills with keen focus on execution excellence.
• Good cross-organisational collaborative skills
• Able to operate effectively in a dynamic and fluid work environment.
• Diploma or Degree with relevant discipline
• Have at least 3 years of working/programme experience/social service-related experience
• Able to identify area of improvement and address pro-actively
• Able to multi-task and work independently
• Good interpersonal skills, ability to communicate with people from various levels

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [email protected]