Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months (Renewable / convertible)
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Human Resource Officer – 5.5 day week -Singaporeans only

• Collaborate closely with HR team and related departments to deliver a full spectrum of HR services to the assigned departments.

• Provide guidance to Line Managers on performance management related matters, resolve ER issues and address grievances, training & development, payroll matter

• Participate in leadership meetings and proactively provide inputs to the development of business and operational plans/ initiatives.

• Work effectively and achieve synergies in various processes concerning performance appraisal exercises, mass salary reviews and bonus exercises, recognition and development award nominations, budget exercises etc.

• Monitor and report on manpower and succession planning.

• Develop a keen understanding of business/ function needs and objectives, analyse trends and metrics so as to provide effective HR solutions to the stakeholders.

• Proactively identify gaps in the existing processes, propose and drive changes necessary to establish good HR practices.

Requirements

· Candidate must possess at least a Diploma in Human Resource Management or equivalent.

· At least 2 year(s) of relevant working experience

Salary Range : $2300 - $2600

contact Grace 87952790

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Holland Village (Walking distance from Holland Village MRT)

- Able to commit for at least 1 to 3 months or long term

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Holland Village" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

• Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers
• Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc
• Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
• As required, assist in claims related projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Liaison with vessel and external parties such as port and manning agents for marine personnel related operational matters.
• Marine personnel changes for various assigned vessels.
• Arranging, communicating, monitoring and planning smooth and cost-effective crew change operations.
• Ensure correct certification and documentation in place.
• Ensure compliance to all regulatory requirements and company policies pertaining to Marine Personnel.
• Administrative duties – managing appraisal reports, P&I, Invoices related to ports and travel etc.
• Administer ship manager system as per Co’s procedures.
• Other duties as may be assigned by Manager and Management.

Requirements:

• Minimum ‘O’ or ‘A’ Level Education.
• Prefer 2 years’ experience in shipping industry.
• Experienced in multi-national crewing with knowledge of STCW requirements and international rules and regulations relating to crewing with 2 years relevancy experience in similar capacity.
• Good knowledge of flag requirements and other statutory requirements for seafarers.
• Some sea going experience as an Officer preferable.
• Able to work with minimum supervision.
• Possess interpersonal skills and highly organized.

CBD Area

5 days work week

Ship Management Company

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Responsibilities:

• Perform detailed and ongoing AML/CFT review and risk monitoring on clients account and transaction flows. Follow-up with account and transaction analysis and clarification of transactions with front-line staff, where needed.
• As and when required to perform name screening.
• Ensure SOW/corroboration is uplifted to the latest bank standards.
• Ensure KYC information and documentation is refreshed and up to date.
• Ensure KYC parties are correctly identified and screened.
• Ensure proper and timely escalation to AML team and highlight concerns with proposed rectification action required.

Requirements:

• Degree with 1 to 2 years of KYC Periodic Review or Name screening experience in a banking environment
• Prior experience working in a private bank setting would be an advantage.

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24951

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee inbound and outbound logistics to ensure on-time deliveries.
• Prepare precise shipping documents while adhering to regulations and L/C guidelines.
• Promptly send shipping documents and notify importers.
• Investigate and address logistics-related claims efficiently.
• Keep SAP records up to date with high accuracy.
• Ensure the integrity of both digital and physical records.
• Produce detailed and timely logistics reports and documentation.

Requirements:

• Min 2 years of warehouse operations experience
• Proficient in Microsoft Officer
• Min O Level

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Salary: up to $3500

Working Days & Hours: Mon-Fri Office Hours

Location: Joo Koon

Job Description:

• Manage the application process for Halal certification, ensuring all required documentation is completed accurately and submitted on time.

• Liaise with MUIS representatives and Halal certification bodies to facilitate audits, inspections, and certification renewals.

• Ensure that all products and services meet the Halal criteria specified by MUIS and comply with Singaporean Halal regulations.

• Conduct regular inspections and audits to verify compliance with Halal standards.

• Maintain accurate records of Halal certification documentation

• Ensure that all Halal-related documentation is endorsed, organized, up-to-date, and easily accessible for regulatory inspections and audits.

• Execute the agreed Operations KPIs with team members and monitor individual performance.

• Involved in daily warehouse operations include order processing.

• Perform any other tasks (job-related) as assigned by the immediate superior.

Job Requirements: Min Diploma in Science/Engineering or similar w min 2 yrs of relevant Halal Assurance Officer” with a supervisory experience in shipping industry

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

In this role, you will coordinate and optimize logistics processes between our clients and third-party providers. You will serve as the primary point of contact, collaborating closely with customers in a warehouse environment. In this position, you'll specialize in resolving issues related to customer and product support.

Responsiblities

• Liase with customer forwarders and execute system transactions for outgoing shipments and deliveries
• Preparation of reports and status updates to customer whenever necessary
• Prepare export documentation, booking and communicate via email.
• Ensure all customer’s request and enquires are fulfilled with minimal complaints/error
• Work closely with warehouse operations to ensure orders from customer are fulfilled in time for delivery
• Other duties as assigned
• Knowledge in Microsoft Excel/Word

Aviation Security Officer (Changi Airport)

Job Responsibilities:

• Performing of screening of passengers at designated zones
• Performing manual bag checks whenever necessary
• Using security screening equipment for screening purposes
• Performing X-ray screening of checked-in luggage
• Any other security related roles at Airport

Job Requirements:

• 1 N Levels credit OR 1 O Level OR WPLN 3 x Level 4
• Able to stand and squat multiple times as required during screenings
• Able to commit to the following working shifts:
• 4 working days with 2 days off or 5 days work with 1 day off, 12 hours permanent shift
• Singaporeans only

Join our telegram channel for more job vacancies!
https://t.me/sgjobs23C1888

Interested candidate please Whatsapp (Message) Melodie at 93550636

Cloud Recruitment Pte Ltd 23C1888

Melodie R22104898

The Singapore Island Country Club is the grandest and most established golf and country club in Singapore. With premium facilities, a rich history and strong camaraderie among its members, we offer a meaningful and enriching environment for those who aspire to excel in the country club industry.

Job Functions & Summary:

Provide quality customer service duties to Club members and guests. Attend to members’ and guests’ inquiries on the phone and face to face. Supply information regarding the Club and all the facilities to members and guests. Working across all areas in recreation including, Gym, Sports, Swimming and Lifestyle. Providing excellent customer service.

Job Roles & Responsibilities:

· Create and update existing recreational lessons for publication materials.

· Assist members in recreational program registrations and cancelations.

· Maintain a clean and safe working environment.

· Assist in supporting social events/activities for members.

· Answer incoming calls and attend to enquiries on recreational matters.

· Tabulate and generate monthly invoices and billings for all recreational.

· Issue towels, locker keys and manage the bookings of the recreational activities.

· Ensure the day-to-day operation run smoothly and is operated in an efficient manner in compliance with the Club’s Rules and Bye–Laws.

· Ensure that all facilities, and equipment are maintained and serviced to the best possible condition according to the planned schedules. According to specification prior to any tournaments or competitions.

· Any other duties that may be assigned from time to time.

• Handle Accounts Receivable (AR) function, liaise with internal staff for application of invoices with collections.
• Record of Export Bills from customers.
• Review on AR aging and prepare monthly sales report and AR report.
• To update customer details in accounting system.
• Maintain cashbook for transactions and perform month end reconciliation.
• Maintain fixed deposit schedule and prepare journal entries for accounting system.
• Record and maintain trade finance transactions in Excel.
• Checking on invoices for trading transactions and perform posting of invoices into accounting system.
• Prepare journal entry for accounting entries.
• Prepare quarterly management report to banks.
• Prepare GST filing and creation of GST Form 5.
• Prepare audit schedule.
• Prepare Statistic Survey from government as and when required.
• Participate in ad-hoc projects as assigned.

Job Requirements

• Degree / Diploma
• 2 to 3 years accounting experience
• 5-days work (8.30am to 5.30pm) near Bugis MRT
• Salary $3500 - $4000
• Start work Immediately or within short notice

Interested applicants please send in your MS Word Resume. Shortlisted candidates will be contacted very soon. Thank you.

Duties and responsibilities:

The human resource is responsible for, but not limited to, the following:

1.Identify and recruit necessary professionals for the project, such as tunnel engineer, safety coordinator. Develop recruitment plans, post job advertisements, screen resumes, arrange interviews, and conduct background checks.

2.Arrange necessary training and courses for employees to enhance skills and ensure they are capable of performing their duties.

3.Manage the attendance of employees, manage and provide employee benefits, including insurance, leave, health check-ups, medical care, etc.

4.Handle employee complaints and disputes to maintain a positive work environment and foster teamwork. Promote communication and interaction between employees and management.

5.Ensure project operations comply with Singapore labor laws and related regulations. Handle labor disputes and other legal issues to ensure lawful and compliant operations.

6.Accurately and efficiently manage payroll processes. Continuously improve payroll administration processes to ensure timely and compliant payroll distribution.

7.Handle work pass and visa applications for employees, ensuring compliance with immigration and labor regulations.

8.Develop, implement, and update HR policies and procedures to ensure company operations and compliant. Create and maintain a comprehensive company handbook covering all HR policies and procedures.

9.Complete other tasks or related work as assigned by management.

Job requirement:

1.Minimum Diploma in Human Capital Management.

2.Minimum 3 years' HR management experience in the construction industry.

3.Good understanding of HR best practices and relevant MOM / BCA laws and policies.

4.Strong interpersonal, communication, and leadership skills.

5.Effective problem solving and decision making abilities.

6.HR certification is advantageous.

7.Only Singaporeans or Permanent Residents may apply.

8.Must be able to work at Elias Road

Salary Range : $3500 - $4200 per month

Assist the Manager in full spectrum of HR and administrative support functions, such as:

· Coordinate recruitment activities such as posting job advertisement, interview arrangements, work pass related matters, logistics arrangement for new staff and orientation, prepare employment contract, insurance coverage, etc.

· Maintain and update employee’s personal files, performance appraisal & leave records

· Perform payroll duties

· Organise staff recreation programme and administer staff welfare

· Assist in preparation and verification of employee’s claims

· Perform front desk duties – attend to walk in and telephone calls

· Attend to guests and set up of meeting and meeting equipment in the office

· Office maintenance and general office duties, including ordering office and pantry supplies

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 16 Nov 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

• Handle a portfolio of corporate secretarial matters for Singapore companies.
• Updating minute books and registers.
• Liaising, providing information to and updating management, directors and auditors.
• General administrative work including filing (both digital and physical), typing and any other admin work.

Requirements:

• Bachelor's degree or Diploma in Business Administration, Accounting, or a related field.
• Good communication, people skills and able to work in a team.
• Proficient in Microsoft Office.
• Good command of spoken and written English and mandarin to liaise with clients and respective associates.
• Meticulous and able to work independently to meet deadlines.

Highlights

• AWS + Performance bonus
• 5 days work week, Mondays to Fridays (9am-6pm)
• East, Singapore

Responsibilities

• General Ledger Management: Maintain and update the general ledger with accurate and timely entries.
• Accounts Payable and Receivable: Process and manage accounts payable and receivable, ensuring timely payments and collections. Reconcile vendor statements and resolve any discrepancies promptly.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements.
• Fixed Asset Management: Maintain and update the fixed asset register, ensuring accurate recording of acquisitions, disposals, and depreciation. Conduct regular physical audits of fixed assets to ensure accuracy and compliance with company policies.
• Fixed Asset Management: Ensure compliance with relevant accounting standards and company policies for fixed asset management.
• Bank Reconciliations: Perform monthly bank reconciliations and investigate and resolve any discrepancies.
• Tax and Compliance: Support the preparation and submission of tax returns and statutory filings.
• Audit Support: Assist in internal and external audits by providing necessary documentation and explanations.
• Cash Flow Management: Monitor and manage cash flow to ensure the company can meet its financial obligations. Prepare cash flow forecasts to support financial planning.
• Follow-Up and Communication: Liaise with internal departments and external stakeholders to resolve financial discrepancies and follow up on outstanding items.

Requirements

• Minimum Diploma in Accountancy or equivalent.
• Min 2 years of related working experience for junior role and 5 years for the senior position, preferably in the airfreight and logistics industry.
• Well versed in Microsoft Office applications (Word & Excel).

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Responsibilities
- Provide assistance in evaluating and validating client KYC information and documentation, ensuring adherence to the Company's AML/KYC guidelines. This includes reviewing the background of clients and independently verifying the submitted information when required.

- Perform name screening against applicable sanction lists, PEP lists, adverse news, and any other relevant sources. Ensure that screening assessments on potential matches are accurately documented to meet regulatory and audit requirements.

- Collaborate with the Front Office to ensure timely completion of clients’ onboarding, periodic reviews, and changes of circumstances.

- Ensure that client data in the internal system is promptly updated in accordance with current regulations and group policies.

- Assist in performing daily compliance activities, such as conducting checks and monitoring of client transactions, ensuring adherence to regulatory requirements.

- Provide assistance in organizing and managing the Company's policies and manuals within the designated archives.

- Liaison with Front Office and Management on outstanding issues relating to account documentation and transaction monitoring.

- Assist in maintaining the Company internal control list.

- Other ad hoc duties as required.

Profile

- 1 to 3 years of relevant experience preferably in Private Banking industry and good understanding of KYC/AML/Compliance/Risk requirements

- Good time management and ability to prioritize tasks effectively.

- Strong communications and interpersonal skills.

- Strong attention to detail and organizational skills.

- Ability to work independently and as part of a team.

Responsibilities:

• Assist Superintending Officer in daily close supervision and coordination duties for civil works (road, drainage, etc)
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 8 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job descriptions:

• Develop and implement the company’s vision, mission, and overall strategy.
• Identify and pursue growth opportunities, including new markets and product lines.
• Oversee daily operations, ensuring efficiency and effectiveness across all departments.
• Monitor key performance indicators (KPIs) to measure company performance and make data-driven decisions.
• Ensure financial health through effective budgeting, forecasting, and financial reporting.
• Manage relationships with investors, stakeholders, and financial institutions.
• Foster a positive company culture and empower leadership teams.
• Oversee talent acquisition, development, and retention strategies.
• Build and maintain strong relationships with clients, suppliers, and industry partners.
• Represent the company at industry events, conferences, and public engagements.
• Promote a culture of innovation and continuous improvement within the organization.
• Stay updated on industry trends and emerging technologies to maintain competitive advantage.

Job requirements:

• A degree in Mechanical Engineering, Electro Engineering, Mechatronic Technology or a related field.
• 5-10 years leadership experiences in manufacturing sector or senior executive role, gained from working your way up the corporate ladder through various roles and jobs.
• Deep understanding of machinery and parts manufacturing processes, technologies, and market dynamics.
• Excellence leadership, change management, and communication skills.
• Strong analytical, decision-making, and problem-solving skills.
• Familiarity with industry regulations, safety standards, and quality control processes.

Skills required:

• Communication skills
• Negotiation skill
• Leadership skill
• Strategic Thinking skills
• Problem-solving skills

Our client, one of world’s largest financial services institutions is looking for:

Project Management Officer

Responsibilities:

• To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.

Requirements

• Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding in Software Development Lifecycle (SDLC) and AI.
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
• Experience in Agile Project Management and Customer Service is preferred.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Project Management Officer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Responsibilities:

-Inspection and supervision of Architectural and building works as required under the project and mandated under the Building Control Act & Regulations.

-Inspect and conduct all required tests for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-As-built drawings checks.

-Monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site testing of architectural works as required by the Client and authorities.

-Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.

-Inspect the completed works and record all defects for rectification before handing them over to the Client.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervision of Architectural, building and construction works.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

-Good communication skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills