We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Library officer at Civica
As a Library Officer, you will be supporting the full suite of library duties ranging from acquisitions, cataloguing, and processing of print and digital library resources, promotion and outreach, provision of reference and information services to assist library patrons in their research and learning needs and the day-to-day operations and maintenance of the library.
- Perform library duties effectively according to scope and service levels
- Provide guidance to library staff, as needed, for their daily operations and services
- Maintain and update the library’s website
- Perform collection review including gap analysis and for weeding
- Develop recommended library resource lists including books, ebooks, journals, magazines, databases, etc for purchase
- Liaise with suppliers in the procurement, selection and delivery of print and e-resources
- Propose and/or develop strategic library programmes/initiatives to promote the library resources and services
- Prepare regular reports and annual report with analysis e.g., library usage, loan and collection statistics, reference enquiries etc
- Carry out surveys including annual customer satisfaction survey and report on findings
- Stay abreast of changes in the library and information industry including standards in acquisitions, collection development and cataloguing, and ensure team is equipped with knowledge to advise customers
What you will do to be successful in this role:
We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.
- A recognized degree in any discipline with at least 3 - 5 years of relevant working experience in managing libraries with preferably a recognized postgraduate qualification in Library and Information Management or Information Science
- Ability to manage the Library and Team and ensure effective provision of library service
- Committed to delivering quality customer service
- Knowledge in librarianship including collection development, organisation and management, digital resources, reference services, research support and circulation.
- Good knowledge on the use of online databases and search skills.
- Effective communication and people skills with the ability to interact well with clients, library users and library vendors. Patience, with attention to details,
- Strong writing and analytical skills.
- Ability to multi-task and prioritize to meet users’ needs
- Proficient in word processing, spreadsheet, presentation, and Internet IT skills
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
