• Liaise with sub-contractors, HDB, Town Council, consultant and residents.
• Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
• Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Roster Management: Assign Site Supervisor to attend joint inspection.
• IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• IDMS system (E-Appointment): Manage appointments online.
• Notice - Write notice to inform residents of any construction activities.
• Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
• Generate work schedule for sub-contractors to rectify defects as soon as possible.
• Improvement work - Arrange unit improvement works for residents.
• Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
• Guided viewing – Help residents familiar with the areas or facilities around the building.
• Understand BIT and Lock-up inspection before BSC starts.
• Maintain & upkeep of Information Centre & BSC.
• Any ad-hoc duties.

Qualifications:

• Minimum a Diploma or ‘A’ Level with 2 subjects passed
• Possess WSQ Certificate in Service Excellence
• Customer oriented with good communication and interpersonal skills
• Experience in customer relation works and fair construction knowledge would be an advantage
• At least 1 year of experience in a HDB BTO project
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

Job Duties:

• Manage the calendar and a variety of administrative task for the CEO/Chairperson
• Handle travel management that includes booking of air tickets, hotel room, car transfer, plan travel itinerary, match travel plan with business meeting schedule etc.
• Provide guest reception services and organize socializing events and holiday arrangements as required.
• Provide secretarial support including document preparation, minute-taking in meetings, and report generation.
• Manage and organize personal effects and other items as required by the senior executive.
• Arrange logistics of tele and video conference calls, and schedule meetings including booking of meeting rooms
• Processing of expense claims and reports
• Generating various daily, monthly, and quarterly portfolio reports
• Other ad hoc duties as assigned

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 5 year(s) of working experience in the related field is required for this position.
• Tech-savvy with proficiency in MS Office applications and familiarity with using online and AI applications.

Interested applicants please send your resume in MS Words and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

SALES

• Develop business by sourcing for new customers.
• Attend to emails and phone calls regarding sales.
• Prepare quotations and follow up with all prospective sales.
• Manage project from start to handover.
• Coordinates between clients and operations to carry out the necessary work schedule.
• Perform on-site visits and meetings, if required
• Contribute to collaborative efforts and organize promotional events.

MARKETING

• Digital marketing, including website, social media, content marketing, and digital advertising.
• Optimise all assigned campaigns in the form of Google Search/Display Ads, Facebook, Offline, and EDM campaigns

REQUIREMENTS

• Candidate must possess at least a Diploma in Business or equivalent.
• At least 2 years experience in marketing or sales.
• Excellent Facilitation and Presentation Skills.
• Ability to translate knowledge into skills.
• Ability to drive the application of skills in a Business Environment.
• A team player with a sense of responsibility.
• Proactive and able to work with minimum supervision.
• Strong interpersonal, customer service, and communication skills.
• Preferred knowledge or skills: Search Engine Marketing (Google), social media Paid Advertising (Facebook, Instagram)

OTHER INFORMATION

• Timing: 9.30am – 5.30pm
• Location: Sembawang
• Basic + Commission
• Class 3 driving license is a plus

Responsibilities

• Oversee the sales cycle, starting with cold calling and/or inquiries and continuing with presentations, quotes, closing, and post-sale customer support.
• Follow up on sales prospects and successfully complete transactions.
• Possess the ability to confidently offer suggestions and precisely compile data, facts, and information.
• Ensuring the terms of contracts and pricing you negotiate with clients are in line with the goals and profitability of the business.
• Promoting and demonstrating ICT products.

Requirements

• Preferably 2 years and above of sales experience
• Possess basic knowledge of IT are an advantage.
• At least a diploma holder and above.
• Basic Office Functions – Microsoft Office, E-Mail, Phones, Computers, and Interaction with Vendors
• Excellent customer services and possess an outgoing and motivating attitude.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R23113401

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Develop and implement marketing strategies for the assigned product portfolio
• Plan and implement online/ offline marketing campaigns
• Assist in product life cycle and product launches
• Update on consumer trends and market research on competitors to maintain industry competitiveness
• Plan and execute product events to boost company and brand awareness
• Assist in organizing product training programs/ workshops for product knowledge
• Ad hoc duties when assigned

Requirements:

• Bachelor Degree in Marketing or related disciplines.
• At least 5 years of marketing experience
• Prior working experience in Beauty, Personal Care or any other FMCG industry would be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

*We are looking for contract Finance Executives to be outsourced to our clients*

3 - 6 Months Commitment

Working Hours :

Monday's - Friday's

8:30am - 6:00pm

Job Scope :

• Handle day to day finance matters
• Liaise with various departments for information and documents
• Data entry and other administrative roles
• Any other ad-hoc duties as assigned

Job Requirements :

• Diploma in Finance / Accounting or any related course of studies or it's equivalent
• Minimum 1 year experience
• Able to start ASAP

All qualified applicants, please send in your resume to:

[email protected]

Manfred Ong ZhengJie (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Work location: Changi Airport T3

Type of employment: full-time, commencing immediately on full salary after completing 2 month probation time.

SGD 2,500 - SGD 3,000

Our successful candidate's

main duties

include:

• General CRS-based activities, i.e. reservation, ad-hoc/group booking, ticketing & sales report;

• After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund;

• Flight inventory monitor & control including advance booking checks, TTL checks & dummy booking screening etc.

• Respond to travel agents', private travellers' and FFP members’ inquiries on VN's products, rules & policies by phone, email or over the counter.

The

minimum requirements

for our successful candidate include:

• Completed IATA Fares & Ticketing I & II or equivalent:

• Working knowledge of major GDS & CRS systems with Sabre an advantage;

• Sound working knowledge of Microsoft Office products;

• Experience in airline reservation and ticketing an asset;

• Proven interpersonal and customer service skills

Require : ITE/JC/Polytechnic level and above

(Only shortlisted applicants will be contacted for interview)

Job scope:

• Receive and process all invoices, expense forms, and payment requests.
• Scan vendors' invoices to the Shared Services Centre and follow up on discrepancies with requesters.
• Coordinate with the Shared Service Centre for invoice postings and payments.
• Handle petty cash transactions and perform monthly reconciliations.
• Prepare cheques and bank transfers for payments.
• Ensure accurate management of incoming and outgoing funds transfers for both in-house cash participants and external bank accounts.
• Update banks' compliance and KYC requirements.
• Monitor and ensure the accuracy of in-house cash account balances.
• Analyze accounts and prepare monthly reports.
• Prepare quarterly GST submissions and withholding tax submissions.
• Conduct analysis of balance sheet accounts.
• Facilitate the month-end closing process.

Requirements:

• Degree in Accountancy/Business with at least 3 years’ experience in finance
• Experience in SAP
• Proficient in Microsoft Office applications

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description

• Greet and lead the guests to their seats
• Serve food & beverages according to the guests orders efficiently.
• Assist in table set-up and proper handling of equipment.
• Monitor the quality of all food & beverage items served.
• Present the menu, make recommendations and push restaurant sales.

Job Description

ONLINE SALES

• Maintain and ensure products information on company e-commence platform
• Responsible for orders on company e-commence platform to ensure timely services.
• Responsible for customer service, answering customer’s enquires on daily basis
• Post marketing services – taking pictures of offering items like flowers and lamps and sending to our donors as a post-sales service.
• Assist in the preparation reports

ON-SITE (Temple)

• Manage, replenish offering items stock (e.g offering lamps, offering flowers, accessories).
• Serve visitors / donors who walk into the Temple.
• Assist visitors / donors in using the kisok machine for payment.
• Closing account of kisok machine daily at the end of the day.
• Other work assignments as required, flexible in terms of work assignments.

Requirement

• Min. O level/diploma
• PC literate
• Familiar with Microsoft office applications like Word, PowerPoint, Excel.
• Chinese & English (other language is an advantage)
• Willing to work in a Temple environment.
• Willing to attend IT training sessions to learn updates of company software
• Work on rotating shift & weekends/ Public Holidays (5 days work week)
• Must work on Chinese New Year Period
• Customer – oriented

Metta Welfare Association (Metta) was founded in 1992 by Venerable Chao Khun Fa Zhao BBM. He is also the President of Golden Pagoda Buddhist Temple and Buddha Tooth Relic Temple and Museum.

Registered as a society in 1994, Metta is presently endorsed by the Ministry of Social and Family Development (MSF), Ministry of Health (MOH) and Ministry of Education (MOE). We are also members of the National Council of Social Service (NCSS), Singapore Hospice Council and Singapore Disability Sports Council.

As a recognition of our efforts in pursuing Business Excellence, we have been awarded the Singapore Quality Class (SQC) with People certification in October 2018.

Metta was also awarded the Charity Transparency Awards (CTA) in 2019. The Award recognises charities with good disclosure practices that the Charity Transparency Framework (CTF) recommends to encourage charities to be more transparent and to recognise them for their disclosure efforts.

As Community Partnership Executive , the candidate is responsible in the following areas:

1. Main Responsibilities

• Strategize, develop, plan & implement Metta’s fundraising events/activities.
• Ensure the events/activities are smoothly organized to obtain optimal results.
• Garner sponsorships & donations for fundraising events & general appeals
• Update the volunteer's/donor management system.
• Work closely with donors for donations in kind
• Coordinate with Community Partnership Department on the recruitment of volunteers for fundraising events & activities
• Undertake and/or assist E&P Department in all fundraising events and activities when required.
• Undertake and/or assist in CSR events.
• Handle public enquiries for donation, donation-in-kind, sponsorships and community projects.

2. Other Responsibilities

• Undertake any other duties as assigned

1. Requirements

Experience

• Minimum 1 year of related experience

Qualifications

• Minimum ‘Cert/Diploma/ Degree in public relations/ events management or equivalent.

Other Requirements

• Having the passion to work in social service sector.

2. Competencies

• Ability to work both independently and within a multi-disciplinary team
• Strong communication and interpersonal skills
• Hardworking, meticulous and responsible

Job Description & Requirements

• Monitoring and verifying that the Environmental Management Plan (EMP) is adhered to at all times and taking action if the specifications are not followed.
• Monitoring and verifying that environmental impacts are kept to a minimum during the planning and design and construction phases of the project.
• Assisting the project proponent in ensuring that all environmental authorisations have been obtained.
• Reviewing and approving environmental objectives and targets and assisting the Contractor in finding environmentally responsible solutions to problems.
• Conducting, surveillance, monthly inspections and detailed audits.
• Compiling and completing checklists in order to aid the surveillance and inspection requirements.
• Keeping records of all activities/incidents concerning the environment on site and issuing of spot fines for transgression of activities identified in the EMP.
• Recommending the issuing of penalties to the Engineers Representative for contravention of the EMP.
• Keeping a register of complaints on site and recording community comments and issues.
• Perform all duties in accordance with CCCC policies, processes, systems and procedures.

Job Requirement:

Registered with National Environment Agency (NEA) and have at least three (3) years of post-registration and practical experience relevant to the scope of works of the contract. Local candidates with LTA experiences will be advantage.

Job Scope:

1. Maintain AR/AP of accounts for the company.

2. Maintain inventory records for company.

3. Assist to prepare the management report, GST report, analysis and reconciliation, forecasts for companies assigned in according with management and the group requirement.

4. Preparing Invoices, Credit notes and Debit Notes.

5. Other administrative duties ad hoc.

Job Requirements:

1. At least a Diploma in Accounting or its equivalent

2. Preferably with a2 years of relevant experience

3. Proficient in Microsoft Office applications and ABSS/MYOB.

4. Fluent in Mandarin and English

5. Ability to work independently with minimal supervision.

6. Singaporean or SPR ONLY.

Kindly email us your detailed resume in MS Word or PDF format only to [email protected], stating full details of qualifications, experience, current and expected salaries.

We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidence

• Well-Established in Optical Industry
• Working Location: Central
• Working Days: 5D work week (11am - 9pm)
• Salary Package: Basic Up to $2900 + Commissions + AWS

Job Responsibilities:

• Promote and provide excellent customer service to walk-in customers
• Cashiering
• Maintain workplace cleanliness
• Upsell products and hit targets
• Ad-hoc duties as per assigned

Requirements:

• O Level
• No experience needed
• On job training will be provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education backgroun

The Company

Our customer is an internationally coffee wholesale dealer. Now they are opening and expending for Singapore branch business.

Job Responsibilities

1. To identify and develop new markets for coffee bean sales expansion for Singapore and Asia.

2. Responsible for all commercial sales in the region and local.

3. To oversee and manage relationship with overseas customers

4. To formulate product and pricing strategies for the growth of business.

5. Responsible for market analysis, sales planning and any other useful information for management review.

6. Any ad-hoc duty as given

Job requirements

1. Minimum of 2-year experience of coffee/ coffee bean sales.

2. Familiar with various processes of international coffee trade sales, import and export.

3. Proficient in using various Internet tools to develop customers, with strong business awareness and Negotiation skills

4. Familiar with Singapore coffee market.

• Help with secretarial and administrative tasks as designated by the national director.
• Promptly following up on claims, gathering and analyzing data, compiling and filing pertinent paperwork, coordinating the director's interactions with internal and external stakeholders, and creating reports and presentation materials for business presentations are all included in this.
• As an exceptional receptionist, you will greet clients and guests at our office, monitor visitor access and security, handle mail/postal and delivery matters, and answer phones to resolve inquiries or quickly refer them to the appropriate department for action.
• In charge of making sure the office is neat and tidy, buying supplies for the office and pantry, replacing or maintaining printers and copiers on time, managing the office's facilities, and handling telco issues
• As assigned, assist with all office events and carry out other ad hoc tasks.

• Good career Prospect
• Commission
• 5 days work week

Responsibilities

• Service existing customer in F&B industries.
• Develop new accounts
• Establish good and close business relationships with customers

Requirements

• 1 year sales experience in F&B sector
• Knowledge and passion in cakes and pastries product is an avantage
• Be willing to accept new challenges

Job Description:

• Receiving and managing reservations made online and telephonically.
• Checking guests in and out of the hotel
• Verifying guests’ payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Keeping abreast of attractions that may be of interest to guests.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist in other departments such as Breakfast, Housekeeping, Laundry, etc. as needed.
• Maintain positive guest relations at all times.
• Address and resolve guest complaints and ensure guest satisfaction.
• Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and assist the Guest Services Manager by providing him/her with a summary of daily bank status.
• Maintain confidentiality and security of proprietary company information, correspondence reports, and files.
• Answering internal and external phone calls
• Performing administrative tasks such as managing bookings.

Job Requirements:

• Passionate individuals who love customer service
• Can communicate fluently in English
• Can work independently and in a team
• Work on weekends and public holidays
• Work day shifts and night shifts

Are you passionate about all natural and organic, great food? We are!

We are Singapore’s favourite neighbourhood grocer, and we source the finest all natural and organic food from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people live happier and healthier lives and we aspire to be our customers’ first choice for clean, natural, healthy, and delicious food; whether they are buying ingredients in our grocery stores (physical or digital) to prepare an epic feast themselves or simply to enjoy a great meal in one of our café-bistros.

We are a mission driven, fast-growing company. We opened our first store in February 2016 to fill a gap in the market for the type of high quality all-natural food that we would love to feed our own families. We now have six stores, an e-commerce platform and three café-bistros with more than 250 team members. We have exciting growth plans, and we are always open for new team members with the same purpose and values we have, to join us on this incredible journey together!

We are now on the lookout for a People & Culture (Human Resources) Executive to join our team!

• This role will report directly to the Head of People & Culture and will be part of a strong and supportive team. There will be ample opportunities to learn with both internal and external training options with room to grow in a fast, hypergrowth environment.

Role of People & Culture Executive

• Recruitment:

1. Responsible for full cycle recruitment process of assigned business unit/s; including but not limited to updating/preparation of job descriptions and advertisements, sourcing and screening of candidates, selection and hiring
2. Key liaison towards candidates and responsible for upkeep of smooth communication flow from arranging of interviews to final offer, and other required People & Culture processes
3. Responsible for pre-onboarding process of new team members which encompasses collation of required documentation, reference checks, and signing of contract
4. Support onboarding process covering initial new-hire orientation process, organizational learning and its structure, culture, vision, mission, and values
5. Assist in offboarding process of resigned team members involving required paperwork, knowledge transference if required, recovery of Company assets, and exit interview

• Team Member Engagement:

1. Assist the Head of People & Culture in upkeep of a highly engaged organization for a positive, transparent, and passionate work environment for all team members by fostering a sense of community and team building
2. Key liaison towards assigned business unit/s for all work-related queries e.g., team member benefits, career roadmap, learning opportunities, and performance review
3. Create a psychologically safe workplace for team members to thrive by developing and sustaining strong, professional relationships across all levels of internal stakeholders (fellow team members), and external stakeholders (candidates, partners, and vendors)
4. Make team member well-being a priority; flexible, nimble, and open with team member feedback when received or shared

• Payroll:

1. Key liaison for all matters related to payroll for the Company
2. Responsible for accurate and timely processing of monthly payroll for about 250 employees currently
3. Manage tax matters i.e., monthly CPF, FWL, IR21, IR8A and other regulatory requirements
4. Responsible for internal payroll reports; reconciliation, weekly and monthly labour reports, as well as accrual reporting of labour costs

• Compensation & Benefits:

1. Manage the collation, validation, and pay-out of incentives and bonuses for team members
2. Responsible for submission of statutory claims including NS-men make-up pay, maternity and paternity leave, childcare leave, etc.
3. Liaise with Insurance on required medical claims, submissions, and reimbursements
4. Tracking of other team member benefits prevalent to the Company, as per policy and statutory regulations
5. Liaise with respective managers on rosters and attendance

• HR System & Team Members' Data Administration:

1. Assist in creation and updating of team members' information and data in the HR System together with the People & Culture team
2. Maintain proper filing of required documentation e.g., application form, CVs, certifications, etc. together with the People & Culture team
3. Support processing of required documentation e.g., confirmation letters, promotions, and increments, etc.

• Other Responsibilities

1. Support other areas of People & Culture when required, such as Onboarding & Offboarding, Talent Management, Learning & Development, Policies & Procedures
2. Any other duties as assigned by the Head of People & Culture

Experience & Skills:

• Minimum 2 years' related experience is preferred; candidates without related experience in Payroll and Compensation & Benefits, but with Human Resources experience will be considered
• Diploma/Degree in Human Resources, Statistics, Business Administration, Finance from a recognized institution
• HR Certification e.g., Payroll or IHRP certification will be advantageous
• Possess high level of attention to detail and meticulous in relation to accuracy of figures and calculations
• High proficiency in Microsoft Excel
• Experience in HR Systems such as Employment Hero, Info-Tech, Times Software, Carbonate HR, Brio HR, ProSoft, PeopleSoft will be advantageous
• Ability to work well under time constraints
• Team player with willingness to learn

To perform the full spectrum of coordination and administrative duties, including invoicing, data entry, documents filling, overseeing of goods flow, etc.

Efficient document management such as printing and filing of the documents

Assist with day to day operations of the office

Monitoring of office supplies

Handle accounts payable function

Verify and ensure all invoices are recorded accurately

Process payments to suppliers and handle suppliers’ inquiries for any payment related matters

Handle petty cash and monthly staff expenses claim

Perform weekly and monthly payment forecast to support cash flow management

Ensure the tardiness and cleanliness of the office

Assist the Project Manager in working out the quantities for variations and progress claims.

Prepare monthly progress claim, job completion cert for client approval

Coordinating with site personnel for updates regarding the work in progress and updating the client

Other administrative duties as assigned by the supervisor.

Qualification, Skills & Abilities:

Candidate must possess at least a Diploma/Degree

Computer literacy and proficient in Microsoft Office

Bilingual in both English and Mandarin preferred

At least 2 years of working experience in office management would be an added advantage

Meticulous and attention to details

Responsible, proactive, show initiative to learn and adapt to changes

Team player with good communication skills

Immediate or short notice candidates are preferred

Our client is a well-established MNC, market leader in the Industrial Vehicles industry. They are looking for a Marketing Executive to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Generate/Innovate creative concepts for the company’s marketing initiatives
• Explore market dynamics/trends, and study products from other industry players
• Manage/Oversee the company’s promotional events and campaigns
• Manage the company’s online and social media platforms
• Assess the effectiveness of the marketing strategies implemented
• All other adhoc duties as assigned

Requirements

• Minimum Diploma in Marketing or other relevant field of studies
• Minimum 1 year of relevant marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

Working hours: Mon-Friday 8:15am to 5:30PM
Working location: Jurong East

Job Description

• Preparation, facilitating, coordination and/ or conducting of various company training programs (ie. Orientation, OJT, in-house training program, vendor training, etc)
• Develop and / or improve training materials to facilitate training while ensuring consistency, service quality
• Liaise with various stakeholders and external parties for any training requirements
• Analyse service metrics and reports to identify service gaps and call for improvement
• Plan the annual training program by identify training needs by leading and performing Training Needs Analysis
• Perform training administration duties and maintain training records for audits
• Maintain library of training resources and aids
• Support performance management and appraisal
• Contribute to the team culture in a positive manner
• Any other ad-hoc projects/tasks delegated

Requirement

• Possess Diploma/ Degree in HRM, Business Studies or related discipline
• 2-3 years of experience in full training
• ACTA qualifications or other training certifications would be advantageous
• Proficient in MS Office Applications

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$3,000

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle 50 calls per day)

Are you a dynamic and creative professional with a passion for marketing communications? We are on the lookout for a talented individual to assist the team in planning and implementing strategic initiatives to strengthen our brand and collaborate with our stakeholders to create and implement effective communication strategies.

Duties include but not limited to:

• Plan and execute marketing campaigns that promote the organization’s programme, initiatives and events, collaborating with internal teams and external partners
• Uphold and enhance the organisation’s brand identity through consistent messaging and ensuring compliance to brand identity
• Create marketing collaterals such as brochures, posters, and wall murals to support outreach efforts
• Produce digital materials such as electronic posters and patient education videos
• Develop compelling contents, copy write and design attractive collaterals for various marketing channels
• Work with workgroups to craft key messages and produce collaterals to support clinical programmes and initiatives
• Maintain and manage the corporate website
• Maintain and update company event calendar
• Create contents and write stories for our external newsletter
• Strategise and implement marketing efforts to publicise My Care Team and drive HSG enrolment
• Work closely with the Membership Office to strategise and facilitate recruitment and member retention for the Membership Programme

Requirements:

• A Degree in Marketing / Mass Communications or equivalent, with 2 years of relevant work experience; fresh graduates are welcome to apply
• Excellent communicator and a creative thinker
• Excellent written and spoken English
• Meticulous with strong organizational skills
• Ability to juggle multiple tasks and projects, and deliver results within set timelines
• Highly motivated, solutions-oriented, a self-starter and a good team player
• Knowledge of SEO and Google Analytics
• Ability to create visuals with experience in storyboarding and video editing will be an advantage