Team Summary

The Expense & Investment team is part of the Financial Planning & Analysis team. We are a group of finance business partners supporting various Business Functions.  This role supports the Products & Solutions function to drive Value Added Services

What a Senior Financial Analyst does at Visa:

• Support the budgeting, forecasting and multi year planning process for the Business Function teams in AP. Provide guidance to Business Functions to achieve realistic and timely forecasts. Support the business and finance teams in the preparation of budget and forecast reports to support management review of financial outcomes
• Review forecast and budget submissions and perform an independent challenge to improve accuracy of forecasts. Analyze spending trends and recommend to Finance management a handicap to forecasts if required
• Provide advisory and consultative support to Business Function teams on finance related areas and bring financial discipline in investment decisions
• Maintain templates to track revenue, incentives and expenses.  Prepare reports to evaluate business performance to forecast and budgets
• Build financial models and provide projections using historical data, industry assumptions and metrics. Prepare ad hoc business cases & analysis
• Acquire and maintain a deep understanding of the strategies, priorities, and issues related to the assigned functional areas
• Collaborates easily and successfully with all levels of management in a matrix organization structure
• Establishes and maintains relationships with key stakeholders, i.e. executives and staff, and serves as a key point of contact for finance issues
• Thrives on an environment that is fast paced, rapidly changing, and customer service oriented

Why this is important to Visa

This exciting role will focus on supporting the Business to achieve Product Roadmap priorities, a key focus area that will build out the business for tomorrow.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.

This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs.  This role serves to understand, gather and document Visa CMS clients’ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.

In this role, you are expected to:

• Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements, negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.

• Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities

• Providing high-quality TCM consultation and treatment services to patients.
• Generating revenue and creating patient loyalty for the clinic.
• Supervising students of the DD Programme on clinical internship and junior TCM Physicians
• Preparing graduating Biomedical Sciences students for the Singapore TCM Physician Registration Examination (STRE).
• Conducting TCM courses as part of Continuing Professional Education and sharing TCM knowledge and clinical experiences with registered TCM physicians.
• Conducting educational TCM talks and public-run courses to raise awareness about TCM.
• Serving as a clinical instructor and examiner to junior physicians in the clinic.
• Ensuring incoming physicians are ready for individual practice.
• Ensuring exam papers are set fairly.
   

Requirements

• At least a Bachelor's degree in Traditional Chinese Medicine or an equivalent qualification from a recognized institution.
• Singapore Registered Chinese Medicine Practitioner.
• At least 15 to 20 years of clinical experience, preferably with specialty in TCM Gynecology / Pediatrics / Mental disorders / Geriatrics / Oncology / Pain Management.
• Effectively bilingual and equipped with computer skills to manage electronic clinic system.
• Professional in conduct and appearance, maintain confidentiality, and demonstrate a commitment to providing high-quality care to patients.

Our talented consultants enable our Financial Services Industry (FSI) Business Unit to deliver a myriad of business transformation solutions to our clients. The FSI Business Unit has led and managed projects for top-tier, global clients ranging from strategy, target operating model design, regulatory governance and remediation to technology transformation, program & project management, and business analysis. We have experience providing these solutions to clients within their Sales & Trading, Risk Management, Finance, Treasury, and Operations & Technology functions. 

Our Sia Village makes an immediate impact for our firm and clients. At all levels and varying scales, our consultants execute upon client delivery, business development, business expertise, team collaboration and leadership. We support your professional development and career growth through on-the-job training, internal trainings & learning pathways, in addition to opportunities to ideate, build, promote and deploy best-in-class and convincing IP/Solutions that bring a distinctive added value to our customers. Through our firm’s career pathways and collaborative global teams, you will have the opportunity to learn, grow, and develop as a consulting professional.  

Responsibilities 

Consulting Skills  

• Client delivery as part of an on-site or remote project team, able to define the framework and structure of deliverables, carrying out the production of complex deliverables 
• Manage the work, activities, and timelines of work for both them and their team, identifies priorities and workflows for interested parties 
• Utilizing a higher-level understanding of methodological concepts, coaches teammates in preparing client deliverables utilizing tools like PowerPoint, Excel, Access, MS Project and Visio, designing key deliverables for projects and supporting other consultants in the production of their deliverables   
• Present complex ideas, critical points and decisions required to team members and client contacts, including middle and top management  
• Perform simple and complex research and business analysis to solve for customer business challenges/issues to present unique, tailored solutions utilizing both quantitative and qualitative data  
• Manages internal team by promoting teamwork, motivate and help consultants to improve 
• Demonstrate credibility and legitimacy with client, capable of challenging client approaches and provide new directions, allowing the customer to evolve and deepens relationship 
• Defines the project framework and organization, managing one or different projects at a time, guarantees the follow-up of these assignments  
• Provide status reporting of progress, dependencies, issues, risks, and overall program health  
• Responsible for the work streams of a complex project and takes the lead on simple projects  
• Maintain program sites as a repository for all project information 

Business Expertise Skills 

• Support practice, thought leadership, and people development activities firmwide 
• Maintains a deep understanding of business concepts, issues and challenges and key knowledge to master a business expertise  
• Cultivate knowledge related to a specific business challenge, issue, or deepen understanding within a sector and function domain 
• Contribute to the development of new solutions in own areas of expertise 
• Takes a leading role within internal firm knowledge-share activities and organizations, ensuring complete knowledge and competency transfer to other consultants 
• Design and implement business changes that drive transformation, functionality, and performance 
• Partner with our clients to help them develop high performance solutions to advance their operational performance industry standing 

Business Development Skills 

• Write business proposals and presentations autonomously  
• Detect, trace, and qualify business opportunities  
• Relay information relevant to new business activities and prospects to manager, team, and business unit/line leaders 

People Management Skills 

• Supervise a project team internally and on client assignment 
• Embody the firm’s values of excellence, entrepreneurship, innovation, teamwork, care and support, and employee wellbeing into their management style 

Team Summary

Billing Operations is responsible for managing the various billing related systems and ensuring all transactions are processed in a timely and accurate manner.

Another key deliverable is to identify opportunities for process improvements to increase efficiency and/or reduce errors in the various billing processes.

What a Financial Analyst does at Visa:

This role is responsible for all aspects of the clients billing and accounting activities, ensuring timeliness, accuracy of inputs/outputs relating to member billing activities. This hands-on role requires good accounting background, data management/ queries skills (e.g. Microsoft PowerQuery), and take a solutions-oriented approach.

• Manages the manual billing operations for Products.
• Perform ongoing reviews of billing process and controls to mitigate the risks of potential billing errors.
• Contribute to continuous enhancements to increase value add and process simplifications
• Establish and maintains relationships across a broad base of stakeholders and serves as a key point of contact for Billing Ops issues
• Analyze newly executed contracts to assess appropriate billing and accounting implications
• Perform setup in the Billing (VGBP) system and all its related databases
• Response to billing related inquiries, data requests and issues resolutions
• Support the wider Billing Ops team as needed
• Support ad-hoc analysis and projects, as needed

Why this is important to Visa

The Billing Operations team is responsible for the delivery of clients’ invoices and driving its associated collection. Implementing and maintaining effective processes and systems are key to delivering this objective.