Job Description:-

• Tracking and report service metrics to internal and external stakeholders
• Ensure that services delivered meet service levels agreed.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them to upsells.

Job Requirements:-

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendation and present findings to customers.
• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation and writing skills.
• Pre-sales experience would be preferred.

Job Responsibilities :-

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assess product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned and responds to change productively

Requirements :-

· Must be an engineering in the following disciplines – Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
• Handle service-related matters pertaining to the Public Health pillar;
• Handle difficult customers and effect service recovery where necessary;
• Track and analyse the volume, nature and trend of feedback and appeals received;
• Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

Job Responsibilities

• Work with a team to develop brand and communication strategies that embrace organization’s philosophy, mission and vision and ensure they are practiced throughout the organization internal and external stakeholder’s communications.
• Develop and implement marketing communications including sales collateral, letters, videos, digital tools, interactive content.
• Gather/analyze relevant market data (consumer, competitive economic, positioning, distribution channels, trends advertising) and translate into SWOT Analysis for future brand plans.
• Drive distribution and product penetration for modern trade and, work closely with business development to develop trade activation to drive sales.
• Drive creation of all internal presentations for marketing and branding related.
• Manage marketing budget (relevant sections).
• Partner with promotional counterpart to ensure synergies between innovation and promotions.
• Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations program that will enhance the organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; and; all organization marketing, communications and public relations activities and materials including publications, media relations, client acquisition.
• Ensure articulation of organization’s desired image and position, assure consistent communication of image and position throughout the organization, and assure communication of image and position to all constituencies, both internal and external.
• To manage and build a strong brand portfolio management.
• To lead and participate in discussion with business development team and provide support in trade marketing planning and execution for both on, off trade and digital commerce platform.
• Coordinate media interest in the organization and ensure regular contact with target media and appropriate response to media requests.
• Develop, coordinate and oversee programs, technical assistance and resource materials to assist chapters in the marketing, communications and positioning of their activities.
• Conducts relevant market research and coordinates and oversees social media trend.
• Responsible for the achievement of marketing/communications/public relations mission, goals and financial objectives.
• Develop short- and long-term plans and budgets for the marketing/communications/ public relations program and its activities, monitor progress, assure adherence and evaluate performance.
• Develop, implement and monitor systems and procedures necessary to the smooth operation of the marketing/communications/public relations function.
• Keep informed of developments in the fields of marketing, communications and public relations, not-for-profit management and governance, and the specific business of the Organization and use this information to help the Organization operate with initiative and innovation.
• Leads projects (food fairs, exhibitions... etc) as assigned by superior.

Job Requirements

• Minimum a Degree in Business / Marketing or equivalent.
• Min. 6 years’ of relevant experience in the full spectrum of Marketing.
• Candidate with experience in F&B / FMCG industry will be value added.
• Excellent attention to details.
• Strong interpersonal skills and ability to influence key stakeholders.
• Good organisation skills.
• Ability to analyse numbers.
• A strong creative eye and excellent copy writing skills.
• Proven experience developing marketing plans and campaigns.
• Strong project management, multitasking, and decision-making skills.

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

Occupation

Food & Beverage Executive

Job Description & Requirements

Food and beverage Executive are responsible for the daily operations of businesses that prepare and serve food and drinks to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food And Beverage Manager

• Design attractive menus
• Develop a relationship with regular customers
• Follow food and safety regulations
• Order food supplies for the kitchen
• Ensure that customers are satisfied with food and service
• Assist with marketing events
• Create restaurant policies
• Hire and train new restaurant staff
• Able to teach & guide staff on food preparation
• Able to hold weekly meetings for staff.
• Simple deep frying & cooking experience is required.
• Food serving is required during peak hours.

All races welcome

Mandarin speaking and English also...

Job Description & Requirements

Food SERVICE COUNTER Attendant are responsible for the daily prepare and serve food to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food Design attractive menus
Develop a relationship with regular customers
Follow food and safety regulations
Order food supplies for the kitchen
Ensure that customers are satisfied with food and service
Assist with marketing events
Create restaurant policies
Hire and train new restaurant staff
Able to teach & guide staff on food preparation
Able to hold weekly meetings for staff.
Simple deep frying & cooking experience is required.
Food serving is required during peak hours.

all races welcome

English and Mandarin speaking will mor advantage..

As a Customer Service Officer at our preschool, you will play a vital role in providing exceptional service to customers and visitors. Your primary responsibility will be to ensure a positive experience for all stakeholders by addressing inquiries, resolving concerns, and facilitating communication.

You will also assist in enrollment processes, manage administrative tasks, and maintain accurate records.

Your warm demeanor, good communication skills, and attention to detail will contribute to the smooth operation of our preschool and foster a welcoming environment for all.

JOB DESCRIPTION

• Attend to enquiries
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Work Locations:

• Kinderland Preschool @ Ministry of Manpower (059764)

Additional Information：
Working day: Monday to Friday (5 days per week)

For more information, you may visit our Kinderland website link below: https://kinderland.com.sg/

Job Description & Requirements

The Chef would have to prepare meals and follow established recipes. Duties include preparing ingredients, adhering to the current restaurant menu (Eg: Tomyam soup, Ox Tail soup, Horfun, Pataya, Bandung, kampong, chapchai, Nasi biriyani, etc), and following food health and safety procedures. The Chef also has to be able to guide other cooks and staff when necessary and deliver food in a fast-paced environment. Work may include operating a grill, an oven, or a fryer. Previous experience in a team environment and various cooking methods is preferred.

Chef Duties and Responsibilities:

• Setting up and organizing work stations
• Preparing ingredients for the shift
• seasoning meat, etc.
• Preparing oven, utensils, and grill for the shift
• Taking orders from wait staff or computerized system
• Cooking order according to food health and safety standards
• Recommending ideas for specials or seasonal dishes
• Handling multiple food orders at one time
• Monitoring multiple food orders as new orders arrive
• Dressing order for presentation
• Ensuring each order has the correct food and sides
• Delivering food order to wait staff in a timely manner
• Storing all food properly
• Sanitizing and cleaning work stations and utensils
• Reordering stock and food supplies
• Monitoring other cooks and team members
• Guide other cooks in preparing food or other team members when needed.

Job Description & Requirements

The cook will prepare meals and follow established recipes. Duties include preparing ingredients, adhering to the restaurant menu (Eg: Tomyam soup, Ox Tail soup, Horfun, Pataya, Bandung, kampong, chapchai, Nasi biriyani, etc) and following food health and safety procedures. Cook, clean, assist other cooks and staff when necessary. Deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

Cook Duties and Responsibilities:

• Setting up, cleaning, and organizing work stations
• Preparing ingredients for the shift; washing vegetables
• chopping, seasoning meat, etc.
• Preparing oven, utensils, and grill for the shift
• Taking orders from wait staff or computerized system
• Cooking order according to food health and safety standards
• Recommending ideas for specials or seasonal dishes
• Handling multiple food orders at one time
• Monitoring multiple food orders as new orders arrive
• Dressing order for presentation
• Ensuring each order has the correct food and sides
• Delivering food order to wait staff in a timely manner
• Storing all food properly
• Sanitizing and cleaning work stations and utensils
• Reordering stock and food supplies
• Monitoring other cooks and team members
• Assisting other cooks in preparing food or helping other team members when needed.

We are looking for aspiring individuals that fits the below description. As a Admin Executive, you will play a crucial role in managing the administration functions for our Company, ensuring a smooth operation.

Key Responsibilities

• Assist in recruitment process, that include coordinating interview arrangements with shortlisted candidates and interviewers. Update calendar invites.
• Provide administration support for new staff onboarding / training and resigned staff offboarding process.
• Manage company asset which include uniform, staff pass, stationary, company mobile lines.
• Arrange and coordinate with HQ IT department, to resolve any IT hardware or software issues.
• Prepare and update monthly insurance name list to administer staff for insurance policies.
• Manage and update foreign workers’ personal information via MOM OFWAS.
• Update company's organization chart and office contact list.
• Responsible for sourcing pantry items, beverages, snacks for office and warehouse and maintain pantry cleanliness.
• Assist in organizing any in house or external company’s events.
• Arrange for hampers ordering with vendors upon request.
• Liaise with technician, vendor or contractor for repair and maintenance of any office equipment, facility and building maintenance which also includes air con servicing, copier machines, water dispenser.
• Manage cleaner’s schedule for the cleanliness of office.
• Participate in procuring of office assets, and making comparison based on the competitive prices.
• Provide support to warehouse when required or during peak seasons.
• Facilitate on internal claims submission to accounts department.
• Monitor company vehicles’ road tax due date and insurances.
• Any other assignments as assigned by the immediate superior.

Skills & Qualifications

• Minimum a Diploma in any field.
• With previous administrative role is preferred.
• Proficient in using MS office applications (Word, Excel, PPT, Outlook).
• Candidate should possess good organizing skills, willing to learn, able to meet tight timelines, and prioritize works in a fast pace environment.
• Good communication and interpersonal skills.
• This role will be required to communicate with Mandarin speaking associates / vendors.

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery
• Mandarin speaking is preferred

Entry Level!

Location: Pasir Panjang/Labarador Park

Working hours: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Job scope:

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.

Requirements:

• Diploma in any discipline

Interested candidate may apply via email to [email protected] (indicating Job ID:44985 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

Description of the Company’s background

BW Water is a leading global supplier of full-service water and wastewater solutions for industrial and municipal markets. Our group offers over 35 years of experience in new-build turnkey construction, design and equipment supply, upgrades, refurbishments, system rentals, and operations and maintenance contracts focusing on protecting Earth's precious water resources. Our large-scale desalination experience makes us a leading global potable water production player. We are positioned to serve most water and wastewater projects worldwide with our engineering team's diverse technical background and internal fabrication and local sourcing services. In addition to our EPC services, BW Water's in-house technologies, such as Hydro-PAQ and Hydro-FIL, offer robust solutions to large volume treatment. BW Water is an affiliate of BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. The group invests in solar, wind, batteries, biofuels, and water treatment in the renewables space. In late 2021, BioGill® joined the BW Water group. BioGill® is a biotechnology company that manufactures unique, above-ground, attached-growth bioreactors used worldwide in water treatment systems. BioGill® brings together the power of science and nature to provide effective onsite wastewater treatment to meet local regulations and reduce wastewater disposal costs. As of October 2023, BW Water fully acquired US-based SafBon Water Technology, Inc., now operating as BW Water Americas Inc. The strategic acquisition is part of a global expansion to unlock new markets with desalination competencies in Asia and expand its water and wastewater treatment solutions in the Americas. SafBon Water Technology, Inc. is headquartered in Tampa, Florida, USA and has a 35-year track record in desalination and integrated system.

Job Description

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner;

· Prepare budget based on scope of work and resource requirements;

· Track project costs in order to meet budget;

· Develop and manage a detailed project schedule and work plan;

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables;

· Utilize industry best practices, techniques, and standards throughout entire project execution;

· Measure project performance to identify areas for improvement;

· Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications;

· Interact daily with the clients to interpret their needs and requirements and represent them in the field;

· Regularly liaise with consultants, sub-contractors and technology providers.

Job Requirements

· Degree in Mechanical or Process Engineering is preferred;

· Proven competence in business and administration matters will be added advantage;

· Minimum 5 years of project management experience with record executing projects in the electronic/semiconductor environments;

· Knowledge in maintenance practices and procedures;

· Strong familiarity with project management software tools, methodologies, and best practices;

· Experience seeing projects through the full life cycle;

· Proven ability to complete projects according to outlined scope, budget, and timeline;

· Knowledge in safety and quality standards in the SEA region, particularly in Singapore and Malaysia;

· Experience in handling large-scale, turnkey projects;

· To fulfill job assignments as needed;

· A resourceful individual with good organization and time management skills;

· A team player and at the same time able to work independently in a fast-paced environment.

· Ability to communicate proficiently in English (English proficiency is a valuable asset that can significantly enhance a project manager’s effectiveness. It enables clear communication, access to global resources, and the ability to work with diverse teams and clients.) and Chinese (liaise with vendor from Chinese. Knowledge of Mandarin dialects is essential.)

· Requiring flexible travel schedules, including short-notice and extended periods.

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

DUTIES AND RESPONSIBILITIES

WORSHIP SERVICES

• Coordinate with Worship Services Coordinator across all locations
• Implement new systems and processes as approved by Senior Pastor
• Train the Worship Services Coordinator, Production Manager and Service Team Captain of church locations with processes of organizing the service flow and communicating with volunteers involved on that Sunday
• Identify and equip potential Worship Service Coordinators
• Identify and implement improvements in Worship Services processes
• Oversee / Manage Worship Services Coordinator for all locations
• Monitor supplies and ensure ministry supplies are purchased and prepared before services

VOLUNTEER MANAGEMENT

ALL TEAMS:

• Oversee and train volunteers for the production, service, KIDS, and music teams.
• Develop a volunteer management system that tracks serving information of volunteers to prevent burnout
• Develop a volunteer development system that tracks training information and skillsets of volunteers
• Develop, maintain, review and improve volunteer processes and policies related to recruitment, orientation, training, serving, and withdrawal from ministry
• Maintenance, review and improvement of both volunteer management and volunteer development systems
• Plan and execute volunteer recruitment events
• Plan and execute volunteer appreciation events
• Budget for church-wide volunteer events and ensure that budget is not exceeded

EVENT MANAGEMENT

RECURRING EVENTS & AD HOC CHURCH-WIDE EVENTS

• Work together with event IC to determine requirements and to plan for the events
• Coordinate flow/order of event to all team members involved
• Delegate tasks and ensure team members have clarity on roles
• Budget for events and ensure budget is not exceeded
• Oversee execution of event

What you will do:

Conducts complex preventive maintenance, repair, replacement, installation and commissioning under minimal supervision. Interfaces directly with clients to ensure high levels of satisfaction. Manages assigned work to meet professional and efficient execution of time and customer satisfaction.

How you will do it:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of JCI
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management
• Ability to work in harsh, chemical laden environment under the sun.
• Ability to work on standby with 24 hours call out situation.
• Ability to be on overseas assignment for more than 1 month.

What we look for:

• 5 years and above experience in HVAC&R industry
• Industrial & Process Refrigeration products and systems knowledge
• Screw, Centrifugal and Reciprocating compressor knowledge
• PLC and microprocessor controls knowledge
• ASHRAE standards
• Refrigerants
• Health & Safety
• PC skills – MS Office (Excel, Words, Powerpoint), Email
• Valid driving license

Job Responsibilities:

• To be the HR service delivery contact point for your assigned locations.
• To deliver efficient, high-quality HR service to employees, line managers, and HRBPs
• in your assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to on time.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous
• improvement efforts.
• Update and maintain all related knowledge management documents (e.g. SOPs, desktop
• procedures, and process workflows).
• Work closely with the HR Business Partners and CoEs to facilitate the implementation of global/regional initiatives.
• To support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and regularly communicate with them to obtain feedback on daily operations.

Requirements:

• Diploma or equivalent in Business, HR, or related field
• Experienced in HR Shared Services; HR Service Delivery; HR Operations; Maintaining an HR database; and HR systems experience; Familiar with Employee Life Cycle activities

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

We are a small bistro cum bar looking for energetic, passionate & responsible personnels (2 openings) to join us.

Responsibilities :

* Ensure Customer Service Satisfaction

* Ensure food, drinks & alcohol served are up to quality

* Must be attentive & ensure alertness on customers' requirements

* Assist in monthly inventory (optional)

* Basic housekeeping duties

* Bilingual in English & Mandarin

* Basic Food Handling Cert required

* Sun to Fri : 6pm to 11.45pm (Choose 3 days)

* Only SG & PR

We are JUO Studios: a creative shop that specialises in post-production, social media management and

IP development and we're looking for a client service lead to join our team.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the main point of contact for key clients.
• Understand client needs and objectives to provide strategic advice and solutions.
• Ensure the timely and successful delivery of services according to client needs and objectives.
• Monitor service performance and client satisfaction, taking corrective actions as needed.
• Coordinate with internal teams to fulfill client requirements and resolve any service issues.
• Conduct regular team meetings to review performance, share updates, and address challenges.
• Develop training programs to enhance team skills and knowledge.
• Oversee the onboarding process for new clients to ensure a smooth transition.
• Prepare and present regular reports to clients on service performance, metrics, and outcomes.
• Communicate updates and changes in services, processes, or policies to clients effectively.
• Develop and implement strategies to improve client satisfaction and retention.
• Identify opportunities for service enhancements and process improvements.
• Track and analyze key performance indicators (KPIs) to assess service effectiveness.
• Use data-driven insights to drive improvements and optimize client service operations.
• Assist in developing proposals and presentations for potential clients.
• Monitor account budgets related to client services and ensure cost-effective operations.
• Contribute to financial forecasting and budgeting for client service activities.
• Stay updated on industry trends and best practices in client service.

Requirements:

• Diploma / BA/BS in related field
• Minimum 5 years of working experience
• Strong understanding of media industry specifically digital media & marketing
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Organizational and project management skills.
• Ability to analyze data and generate actionable insights.