Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

Psychologist

The successful applicant will assist in providing psychological services in the areas if psychological assessment, psychotherapy, and training, within multidisciplinary settings to adolescents and adults.

Job Responsibilities

· To provide individual and group psychotherapy and counselling to patients, to conduct psychological assessments, and write assessment reports in a timely fashion.

· To provide psychological education and services to hospital staff and the public; plan and conduct training sessions in formats such as talks, workshops, and forums.

· To participate or assist in conducting research and clinical evaluation projects, for example database management.

Requirements

• Master's or Doctoral of Psychology, with specialization in Clinical or Health Psychology, from an accredited university.
• Registered with or be eligible for a valid registration with a recognised psychological professional body, such as APA, APS, or BPS.
• For the position of Senior Psychologist, at least 5 years of relevant clinical experience.
• Dynamic, resourceful, able to work independently as well as collaboratively within a multidisciplinary framework.
• Excellent interpersonal skills
• Must be fully vaccinated with COVID-19 vaccinations

We regret that only shortlisted candidates will be notified.

• Position : Project Manager (LTA/TRAIN/ELECTRICAL)
• Location : Office in Changi, work site at Tuas
• Working hours : 6 days work week, Monday- Friday 8:00am – 5:30pm
  Salary (Commensurate with experience): Up to $8200 Basic + AWS + Variable Bonus + 14 days annual leave
• Duration : Permanent
• Industry : Business Consulting ( Building/Construction)

Main Responsibilities:

• Oversee project activities to ensure smooth execution of project
• Close monitoring of project resources includes manpower, transportation, equipment and tools
• Oversee that current version of local specifications – e.g. Code of Practice, Singapore Standards are accessible at the point of use
• Attend regular site coordination meetings with client/contractors/sub-contractors on project related matters
• Liaise with relevant authorities
• Ensure timely submission of monthly progress claim including claim for variation order or additional works to client
• Ensure execution of project is in compliance with Project Quality Plan, Project Safety Plan and any other relevant local HSE rules & regulations, client specification and company requirements
• Setup and oversee proper project documentation and filing, ensure traceability and availability at all times
• Prepare project quality plan and safety management plan in line with the company standards and project specification
• Ensure the project deliverable (objectives and schedule) are met, within budget and zero lost time injury
• Ensure the requirements as stated in project Quality Plan are implemented effectively
• Ensure that all corrective action for non-conformance report are properly addressed
• Assist procurement department in sourcing, negotiate and procure materials (installation) and equipment from the vendors
• In consultation with the human resource department recruit, interview and select staff with appropriate skills for the project activities
• Assist in tender administration work
• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)
• Prepare and submit monthly, weekly, daily progress report to internal and external stakeholders.

Requirement

• Bachelor Degree in relevant engineering with minimum 5 years of relevant working experience as a project manager / Site Manager in MRT / LTA or similar project in Singapore
• Familiar with relevant authorities’ procedure, application and submission for low voltage electrical and extra low voltage (ELV) system required according to the system and regulation requirement.
• Safety training in line with MOM, company requirement and project requirement
• Training or certification in project management desirable
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]


Do visit https://lnkd.in/g34RQjP for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Roles & Responsibilities

• Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Maintain a safe and healthy work environment by following and enforcing standards and procedures
• Responsible for operation supervisors, with review/approval responsibility for all operations employees
• Maintain great relationships with key business partners
• Work closely with Operation Head and management team to set and implement policies, procedures, and system

Job Requirement:

• Have at least 3 years of relevant experience in the cleaning industry
• Weekend shift required
• Work in a fast-paced environment
• Candidates process own transport will be an advantage

About the job

The ideal candidate is a self motivated, well-organized individual who is willing to do cold calls and prospecting. Experience in food & beverage industry preferred.

Responsibilities

• Cold calling to develop prospects base.
• Willing to walk the streets to prospect for potential customers.
• Build a sales funnel and close sales for the company's dishwashing & stewarding business

Qualifications

• 3+ years' of sales experience
• Excellent verbal communication skills

Benefit

• Transport Allowance
• Monthly recurring commissions
• Salary can go up to $8,000 monthly

Requirements

• Prefer with own transport
• Well on known F&B industry

Responsibilities

· Performs neurodiagnostic investigations as per request form and according to latest professional standards; ensures that reports are generated in a timely manner and attending physicians are alerted of significantly abnormal results.

· Conducts and monitors quality assurance of neurodiagnostic procedures.

· Proper usage and maintenance of equipment; able to perform basic troubleshooting and maintenance of equipment.

Requirements

· Diploma or Degree in Medical Science, Life Sciences, Biomedical Technology, Biomedical Science, Biological Science, Bioengineering or Health Science related subject.

· Completion of ASEAN Neurological Association EEG Certification Examination (ASEPA-ASNA), or American Association of Electrodiagnostic Technologist (AAET) Registered NCS Technologist Examination, or American Board of Electrodiagnostic Medicine (ABEM) Certified Nerve Conduction Technologist Examination would be advantageous.

· Prior experience and knowledge in electroencephalogram (EEG) and/or nerve conduction (NCS) studies would be advantageous.

· Good communication skills

· Able to work cohesively in a team with diverse group of stakeholders; good interpersonal skills.

· Must be fully vaccinated with COVID-19 vaccinations

We regret that only shortlisted candidates will be notified.

Job Description:

• Provide direct patient care to an assigned group of patients as well as supervise, guide and direct junior nurses assigned to your team.
• You will have opportunities to work in the wards, High Dependency Units (HDUs), Intensive Care Units (ICUs), Renal Dialysis Unit, Psy Ward, Radiology and Endoscopy settings.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board
• Able to perform three rotating shifts that include weekends and public holiday
• Must have fully completed COVID-19 vaccinations

Only shortlisted candidates will be notified.

Key Responsibilities

• Responsible for prospecting sales by acquiring major brands of products and merchandise into Online platforms to increase the company distributor presence in the regional e-commerce industry.
• Constant gathering of market intelligence on industry trends, competitive development, and evaluation of potential business opportunities whenever arises.
• Responsible for sales presentation proposals and presenting sales pitches to clients/customers based on their requests and needs.
• Responsible for contract drafting proposal and negotiation.
• To plan and develop E-Commerce go-to-market business strategy to increase revenue, meet objectives together with Product Marketing Team
• Manage vendor accounts, understand vendors’ business objectives, pain points resolve issues quickly, and ensure continuous engagement and cultivation of strong rapport
• P&L Management & Sales Cadence: manage the sales pipeline and maintain revenue leadership. Provide regular reporting and forecasting to management

Experience Requirements

• Diploma/Degree in any equivalent discipline
• Min 3-5 years work experience in Business Development / Marketing and team setup
• Mandatory requirement: Proven experience working with e-commerce enablers or marketplace platforms.
• Good command of both written and spoken English and good digital skills (Microsoft office, platform knowledge, etc.
• Strong interpersonal skills and trust-building ability.
• Possess a strong sense of business acumen, strong networking skills, entrepreneurial mindset, team player, adaptive, get-it-done attitude

We are looking for a Corporate Account Manager to create long-term, trusting relationships with our customers. The Corporate Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and exceed their expectations at all times.

If you have a flair for client communication and understand consumer behavior, we’d like to meet you!

Key Responsibilities

• Contribute directly to COMPANY’s (and GROUP’s) Sales Revenue, Profitability and Manage clients’ expectations
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Sell products & services by establishing contact and developing relationships with prospects; recommending optimal solutions
• Create winning value proposals / quotations with clear propositions in terms of design, specifications, availability including after-sales delivery and maintenance
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvement
• Identify product & services improvements or new products by remaining current on industry trends, market activities, and competitors
• Prepare cost sheets and maintaining accurate ongoing costing or expenses for sales related orders with intent on maximizing profitability or cost reduction
• Prepare reports by collecting, analyzing, and summarizing useful and relevant information
• Maintain quality service by establishing and enforcing organization standards at all times
• Maintain professional and technical knowledge and/or accreditations
• Contribute to team effort by accomplishing related results as and when needed
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Manage the availability of stock for sales and demonstration
• Negotiate/close deals and handle complaints or objections rationally with professionalism
• Collaborate with team members to achieve better results
• Coordinate fulfilment and services delivery with internal staff, colleagues and stakeholders
• Participate in implementation activities of sales orders made to the company, providing exceptional customer experience through seamless teamwork service delivery
• Gather feedback from customers or prospects and share with internal teams from time to time
• Manage and improve vendor/partner relationships to achieve desirable outcomes for the company at all times

Key Skills & Qualities

1. Well-spoken & with good written communication etiquette
2. Have a passion for IT & equipped with all-round skills
3. Savvy in time management & organizational skills i.e. able to handle more than one project concurrently.
4. Able to work after office hours and/or extended hours whenever required
5. Analytical, self-motivated, competent and able to work independently
6. Strong sense of personal responsibility
7. Excel in problem-solving skills & a good team player
8. Capable in management, leadership and mentoring skills (critical thinking & decision-making)
9. Competent in vendor management and negotiation skills

• Position : Business Development Manager (MUST BE ABLE TO SPEAK JAPANESE/Geotechnical Engineering/Commercial)
• Location : North East - Paya Lebar Road
• Working hours : Monday to Friday | 9am - 6pm
• Salary (commensurate with experience) : Up to $12000 Monthly + Variable Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Geotechnical Engineering/Construction

Main Responsibilities:

• Promote the company’s products/services addressing or predicting clients’ objectives
• Keep up with the latest market and industry development landscape, define the company market positioning strategy, work closely with the company leadership and cross functional management team to design and execute the company’s business strategy
• Identify and develop top tie construction companies at each region/country especially specialized in the geotechnical market
• Build, maintain and expand relationship network in key market areas; Coordinate cross-functional team to discuss with potential global partners and support customer inquiries and due diligence
• Work with all tendering stakeholders to develop value propositions relevant to the client's needs, concerns, and objectives
• Participate in the tendering process and prepare commercial proposals as required
• Participate in pricing the solutions/services; Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Manage client expectations in respect of service delivery: keep client informed of any issues and or forward planning; By routine monitoring ensure that all project activity is aligned with contractual obligations and entitlements.

Requirements:

• Minimum bachelors degree with Engineering background, Civil / Geotechnical Engineering preferably
• At least 8 years' experience in project management, client relationship management,engineering, and / or a business development role, preferably in a construction industry
• Strong personality, goal-minded and proactive approach to teamwork, development of relationships, and a tenacity to seek out all possible opportunities
• Ability to work independently to develop the business delivery role, increasing the customer base
• Comfortable with travelling to Asia countries.
• Proficiency in English language and Japanese language is a must, to communicate and connect with Japanese clients.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

The incumbent is responsible for recruitment of seniors into the programme and may be required to conduct home visits or events.

He/she will also be required to provide telecare support and assistance to clients arising from incoming calls into the Contact Centre. He/she will also need to make outgoing care calls to clients to strengthen the care relationship with the clients.

Responsibilities:

• Provide information, engaging and recruiting seniors into CareLine program
• Provide advice/information to all clients' enquiries regarding department services
• Engage with community partners for the CareLine program
• Ensure client’s satisfaction and team objectives are achieved
• Ensure all administration work/information collected is accurate

Requirement:

• GCE N Level and above
• At least 1 year of experience in customer service or elder care will be advantageous
• Passionate in outreach work to serve and care for seniors
• Communication proficiency in 2 or more language/dialects will be advantageous
• Able to work independently
• Must be fully vaccinated with Covid-19 vaccinations

Note: This is a 5-day work week, office hours position

You will be working in a call centre setting and his/her main responsibilities are but not restricted to the below:

Responsibilities:

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
• Proficiency in two or more languages will be an advantage
• Must be fully vaccinated with COVID-19 vaccinations
• Candidates with no prior experience are welcome to apply

Only shortlisted candidates will be notified.

· Position: Student Experience and Engagement Manager

· Location: Pasir Panjang

· Working hours: Monday to Friday (8.30am to 6pm)

· Salary (commensurate with experience): Up to $5,000 + 20 Days Annual Leave + Performance Bonus

· Duration: Permanent

· Industry: Education

Main Responsibilities:

· Develop key objectives annually and identify suitable opportunities to deliver an overall career services experience.

· Meet with students and graduates and provide successful career placement guidance

· Coordinate planning, and implementation of internship placements for students.

· Develop and conduct relevant career development workshops to develop students’ employability skills.

· Plan and organise relevant industry engagement events to provide opportunities for students to connect with the industry and learn from industry leaders on career and professional development.

· Establish and maintain critical industry networks and communication links and develop strong partnerships with industry.

· Organise career fairs and/or participate in career fairs organised by external parties or employer partner events.

· Any other ad-hoc duties assigned

Requirements:

· At least possess a Degree and 2 years of relevant work experience in a customer service/administrative role

· Prior experience in the educational sector would be an advantage

· Experienced in working with international students would be advantageous

· Proven ability to meet deadlines and work with minimum supervision

· Able to lead and manage staffs

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

You will be part of a team of Client Services Associates of a Contact Centre and your main responsibilities are but not restricted to the below:

Responsibilities:

• Responsible for conducting tele-engagements to seniors intended as a check-in for a quick assessment on whether there have been changes to their health and social circumstances
• He/she will endeavour to provide a level of care and services established, ensuring client satisfaction and team objectives are achieved.
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Students waiting for results are eiligble to apply
• Must be fully vaccinated with COVID-19 vaccinations

• Position : WSHO Manager (ECMO Registered/6 Days Work/Building & Construction) - Up to $8000
• Working hours : Monday to Friday | 8.30am to 6pm
• Salary (commensurate with experience) : Up to $8000 + Performance Bonus + 14 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Engineering & Construction

Main Responsibilities:

• Ensure compliance to corporate EHS policy, implement actions to drive compliance and improvements to maintain EHS Management Systems
• Review any statutory updates, identify relevant EHS requirements, prepare procedures towards achieving compliance to the new statutory requirement
• Lead and facilitate compliance, EHS internal audit / surveys
• Organize and lead regular EHS inspections, meetings and monitoring of corrective / preventive action
• Develop procedures, programme to maintain compliance
• Review new process and lead risk assessment relevant to the new process
• Responsible for corporate EHS reporting requirements
• Lead incident and accident investigation, follow up on effectivenees of implemented action
• Plan EHS training programme to increase safety awareness
• Coordinate and work together with all departments, clients and contractor/vendors to advise on all EHS related issues
• Promote zero accident culture in the company to strive group EHS KPI targets

Requirements:

• Bachelor Degree in Engineering or Health and safety related disciplines with minimum 6 years working experience in Civil & Building Construction Industry / 3-5 years experience in Bored Piling Works
• Possess valid MOM registered WSHO, NEA registered ECO and PUB
• Registered ECMO license
• Certificate in BizSafe level 2 Risk Management or equivalent
• Possess class 3 driving license
• Good communication skills, team player, good knowledge and understanding of
• ISO 9001, ISO 14001 and ISO 45001, good written and spoken English
• Bilingual in English and Mandarin to communicate with Chinese clients who can only speak mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

We’re looking for Centre Manager to join our passionate team at The Oasis. The position form a crucial part of our organization, building lasting relationships with customers and providing quality care to pets. If you’re an animal lover ready for the ins and outs grooming, this is the perfect opportunity for you. Our ideal candidate is hardworking, customer-service oriented, and patient with both pets and people. There’s no better place to launch an exciting, fulfilling career in animal services than The Oasis.

JOB RESPONSIBILITIES:

Responsible for managing all day-to-day duties including the following:

Management:

• Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
• Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Collaborating with Leadership Team during regular meetings regarding any improvements.
• Working with Recruiting & Training Manager to recruit, interview, and hire team members.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

Financial management:

•  Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
• Adhering to budgets and financial goals.
• Managing the P&L to ensure store profitability.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Staff: 

• Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
• Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Developing team service and retail goals and guiding the team in goal achievement.
• Coordinating schedules to maximize usage and efficiency.

Pet care and maintenance: 

• Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
• Checking equipment to ensure proper functioning.
• Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.

Procurement: 

• To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
• Inventory products and order new supplies.

Customer service: 

• Maintain and monitor high standards for customer service.
• Maintaining a membership sales culture within the location.
• Responding to customer inquiries or complaints with urgency in a timely manner.

AVA and Authority Guidelines:

•  To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.

REQUIREMENTS:

• First and foremost, a love for all pets!
• An entrepreneurial attitude and desire to grow!
• Minimum 5 years’ experience in a management role in the pet service industry.
• Exceptional leadership skills, including motivation and goal-setting
• Minimum Diploma Education’
• Excellent Customer Service skills
• Excellent communication and interpersonal skills.
• Ability to spot and resolve problems efficiently
• Ability to meet deadlines with good time management skills
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

· Position: Senior Finance Executive (General Ledger)

· Location: Sin Ming

· Working hours: Monday to Friday (8am-5.30pm/8.30am-6pm)

· Salary (commensurate with experience): Up to $5,000 Basic Salary + AWS + GOOD Variable Bonus (2-5 Months)

· Duration: Permanent

· Industry: Transportation (MNC Company)

Main Responsibilities:

· Assist the finance manager in the preparation and submission of monthly and quarterly management reports

· Prepare monthly accounts, including the preparation and post of recurring journal entries

· Perform analytical review procedures of balance sheet

· Prepare GST return, corporate tax and deferred taxation and liaise with tax agent to ensure timely filing

· Engage with external financial auditors on audit, tax and accounting issues to ensure smooth closure of year-end financial audit

· Project accurate cash flow and coordinate inter-companies balances within the group for payments and receipts

· Perform analytical review of schedules and preparation of monthly management reports

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· At least Degree in Accountancy or equivalent

· Minimum 3 years of relevant experience in General Ledger

· Strong knowledge of advanced Excel and PowerPoint

· Experience in SAP and BPC would be highly advantageous.

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684