Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Human Resource Executive (3 Months Contract) and invite industry professional to join us in our mission.

Job Description:

• Manage the full-cycle talent acquisition activities.
• Manage the full-cycle payroll administration activities.
• Manage work pass applications, renewals and cancellations.
• Manage HR administrative tasks across multiple functions.
• Manage and participate in talent engagement events.
• Maintain and update employee records in Info-tech system and personnel files.
• Collaborate closely with all internal and external stakeholders to drive business goals.
• Participate in all HR projects, audit and compliance activities.
• Responsible for other duties as assigned by the HR Manager and Management.

Requirements:

• Diploma or Bachelor’s degree in Human Resources Management.
• 3 years of working experience in HR capacity, with strong focus in Talent acquisition and Payroll administration.
• Proficient with Singapore's statutory laws (e.g., Employment act, CPF act)
• Meticulous, organised, process-driven, detailed-oriented and operationally hands-on.
• Proficient in English and Chinese, as needed to liaise with counterparts.
• Proficient in Info-tech systems and HR related portals.
• Able to commit to a 3 months contract position.

The HR Site manager plays a crucial role in supporting and managing location-specific HR matters, working collaboratively with the functional HR team. This role requires collaboration with both site-based and functional HR resources to ensure seamless delivery of HR services. The HR Site Manager serves as a key liaison between the site and the broader HR function.

Key Responsibilities:

1. HR Planning / Initiatives

• Collaborate with senior management to identify and address HR needs specific to the site;
• Work closely with the functional HR team to ensure alignment with overall HR strategies and initiatives;
• Provide site-specific insights and requirements to contribute to the development of HR programs and policies;
• Support the implementation of Group HR initiatives from a location-specific view;

2. Employee Relations:

• Act as a point of contact for employee relations issues, addressing concerns and fostering a positive work environment;
• Collaborate with functional HR to ensure consistent application of company policies;

3. Performance Management

• Collaborate with functional HR team to manage the performance appraisal process, providing guidance to managers;

4. Training & Development

• Coordinate training programs in collaboration with functional HR team;
• Identify site-specific development opportunities and training needs;

5. Employee Engagement

• Implement initiatives to enhance employee engagement, working closely with both the site and functional HR teams;
• Organize events and activities to foster a positive workplace culture;

6. Compliance and Reporting

• Work with the functional HR and local HR Operations team to ensure compliance with employment laws and regulations;
• Stay updated on employment laws and regulations to ensure compliance;
• Work closely with legal and compliance teams to address any HR-related legal matters;
• Responsible for HR governance/compliance-related matters specific to location;

7. Vendor Management

• Manage HR services vendor and ensure all compliance and attestation are in place and aligned to the Group Procurement policies;

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field;
• Proven experience in HR management, with a focus on collaborative, matrix-based environments;
• In-depth knowledge of employment laws and regulations;
• Strong communication, interpersonal, and organizational skills;
• Ability to work independently and collaboratively in a dynamic environment;
• Ability to thrive and navigate in a matrix organization;

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn’t matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job role: Human Resources Executive

Report to: Head of Human Resources Asia Pacific

JOB OVERVIEW:

We are seeking an entry level Human Resources Executive to join our team. The ideal candidate is motivated, eager learn and develop further skills and experience in the human resources function.

YOUR ROLE AND RESPONSIBILITIES:

§ Perform daily HR Operations responsibilities including recruitment, monthly payroll, CPF, leave management, tax reporting

§ Support the onboarding and offboarding logistics for staff, ensuring compliance with company policies and legal requirements

§ Maintain and ensure all records in the global HRIS platform and local payroll interface are up-to-date and accurate

§ Advising on disciplinary and employee performance problem

§ Administer staff benefit programs such as employee insurances, referral program and long service award etc.

§ Assist in handling daily HR and administration duties, including filing, record updating

§ Support the employment pass application for foreign employees

§ Support and manage human resources related projects as required

OUR IDEAL CANDIDATE WILL BE:

§ Bachelor’s degree major in Human Resources, or a related field.

§ At least 4 years’ experience in a HR support role

§ Well-versed in Employment Act, Central Provident Fund Act and related regulations

§ Familiarity with HR processes, including payroll, benefits administration, and compliance

§ Good interpersonal skills with experience working with different teams and departments

§ Good command of spoken and written English and Chinese

§ Knowledge of HR system and databases; experience in Workday a plus

YOUR BENEFITS AND SALARY:

· Commensurate with qualification and experience

· Working in a collaborative and dynamic environment with development opportunities

If you think we are the right fit for you and you are the talent we should be grooming, please send in your CV (include notice period, last drawn salary, variable bonus, if any) to impress us. We will call you for an interview.

We are seeking a dedicated HR Manager to lead our Human Resources department and to contribute positively to our organisation's mission. The HR Manager will play a pivotal role in shaping the company's culture, provide strategic HR guidance to senior management and oversee the full spectrum of HR services and operations.

Key Responsibilities

• Work closely with senior management to identify and address HR needs and implement effective hiring and retention strategies.
• Lead the annual performance appraisal exercise and provide guidance and support to managers in performance evaluation and improvement process.
• Recommend and manage compensation and benefits programs that reflect sound market practices and prepare/oversee payroll and other HR administration functions.
• Develop and implement HR strategies and policies that comply with employment laws and align to organisational values and goals.
• Handle employee relations, including conflict resolution and employee grievances matters.
• Implement employee engagement and welfare activities to foster a positive and inclusive working culture.

Key Requirements

• Bachelor's degree in Human Resources, Business Administration or equivalent.
• Minimum of 5 years or more experience in a HR generalist role, with supervisory experience.
• Strong knowledge of HR best practices and employment laws.
• Good interpersonal, communication and empathy skills.
• Detailed-oriented, analytically inclined and possess good problem-solving skills.
• Adaptable and resilient.
• Ability to start work within short notice will be an added advantage.

We regret that only shortlisted candidates will be notified.

Must have related working exprience~

Give clients advice on how t omaintain a hairstyle or look~

Explain the best ways to maintain hair health and why it's important~

Maintain supplies needed for hair styling~

Be able to identify customers needs and help them to look and feel their best.~

Need to responsible for building and maintaining a strong relationship with customers to ensure they continue revisiting th salon and making more appointments.~

Hair stylists must also adhere to the cleanliness and salon safety standards to ensure all customers are safe in their care.~

Also stay updated on new hairstyles and trends to provide informed and resourceful recommendations to clients.

Brief Summary

Reporting to the Chief Administrative Officer, the Human Resource General Manager will lead the HR operations and develop manpower strategies to meet the overall company business goals.

The incumbent will be responsible for the full spectrum of HR functions and influence the overall organization to achieve efficient operations.

Responsibilities

· Ensure effective delivery of the full spectrum of HR functions

· Supervise and responsible for subordinate work

· Spontaneously work on hands-on tasks including but not limited to the followings:

- Manage the employee life cycle and administer employee payroll, benefits, on-boarding and off-boarding arrangements.

- Manage performance issues and employee relations including grievances, absence monitoring and disciplinary actions.

- Responsible for training, development, and orientation.

- Administer work pass (EP, SP, DP) application, renewal and cancellation.

- Prepare and administer HR relevant letters/documents (i.e. employment contracts, confirmation, promotion, employment certificate, etc).

- Review and continuously improve HR policies, processes, and procedures to ensure their relevance in supporting the company and in the regulatory requirements.

- Liaise with government authorities and agencies on employee related matters.

· Initiate and facilitate succession planning/strategies

· Implement career development plan and promotion guidelines

· Benchmark the compensation time to time and ensure it remains competitive within the market

· Review existing HR functions to increase overall efficiency, service quality and processes

· Review compensation, bonus, and performance management policies

· Plan and conduct in-house trainings without engaging external training providers

· Lead and participate in HR projects that may arise within the company or in collaboration with group companies

· Lead initiatives to improve employee engagement and create a positive work environment

· Conduct townhall meetings

· Plan and conduct employee engagement activities including Corporate Social Responsibility (CSR) activities

· Consult and advise management and staff on labor relation issues and enquiries and resolve disciplinary and grievance issues

· Report to and consult with the Chief Administrative Officer in a timely and efficient manner

· Communicate with the management, the department heads, and other employees in the efficient manner.

· Communicate closely with relevant teams/employees in Mitsubishi Corporation (including communication in Japanese) regarding HR matters including but not limited to HR policies and operations, based on in-depth understanding over Mitsubishi Corporation group policies.

· Prepare the management reports, manpower forecast and perform any other ad-hoc management activities both in English and Japanese.

Requirements

· At least 20 years relevant experience and have managed an HR team

· Degree or Post-graduate Diploma in any field, with preference for candidates who specialize in HR Management

· Experience working in commodity trading companies (Oil/Gas preferred)

· Well versed in employment legislations and labor relations in Singapore (and other countries)

· Experience in leading HR strategy planning (compensation benchmark, career development plan etc)

· Willing to work operational matters on hands on basis

· Experience conducting in-house trainings without external training provider

· Experience in working under international environment/multi-national company

· Possess excellent interpersonal and communication skills to motivate, develop and direct people, and serve as a link between the management and employees

· Strong preference for proficiency in both English and Japanese (written and verbal communication in Japanese with internal and external stakeholder will be required)

· Strong analytical, problem-solving, and logical thinking skills

· Excellent capability in using/revising Excel, PowerPoint, Word-file materials

· Possess confidence to lead change initiatives for a fast business environment

Lead a team of 2 HR executives in a diverse range of responsibilities:

Talent Acquisition:

• Partner with brand managers to determine staffing needs
• Utilize a variety of channels, including job boards, social media, and professional networks, to source and attract potential candidates
• Conduct interviews, assess candidates, and make offers to shortlisted candidates
• Streamline the onboarding experience for new hires, ensuring their successful integration into the organization

Employee Relations and Engagement:

• Serve as a point of contact for employees, addressing enquiries related to salary, leave and other relevant matters
• Provide guidance and support on HR-related issues, fostering a positive and supportive work environment
• In-charge of HQ engagement activities and Annual D&D

Performance Management:

• Conduct employee audits, surveys, and feedback analysis to identify areas for improvement and growth opportunities
• Highlight to managers issues relating to staff satisfaction

Establishment of Policies, SOPs, and Compliance:

• Develop, review, and effectively communicate HR policies, procedures, and Standard Operating Procedures (SOPs)
• Ensure consistent application and adherence to company policies across the organization
• Provide guidance to managers and employees regarding policy interpretation and compliance
• Stay up-to-date with relevant employment laws and regulations to ensure compliance

Others:

• Maintain HR/POS systems, ensuring accuracy in employees' details
• Work Pass management (Application, renewal, cancellation)
• Weekly recruitment reports and monthly headcount report

Requirements:

• Relevant experience in a HR management role for a minimum of 3 years
• Previous experience in retail or F&B industries is advantageous
• Thorough understanding of HR policies, employment laws, and best practices
• Excellent interpersonal and communication skills, capable of building relationships across all organizational levels
• Strong organizational skills and ability to effectively manage multiple priorities.
• Proficiency in HR-related software would be a plus

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR / Recruitment Assistant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Stable Basic Salary + Bonus Incentives + Employee Benefits
• Junior/ Entry (No experience required - Training Provided)
• Convenient location (Walking distance from Raffles Place / Tanjong Pagar MRT)
• Welcoming and Vibrant workplace culture

Job Duties:

• Assist in full spectrum of recruitment and talent acquisition matters
• Conduct Interviews/phone screening and select potential candidates for the job
• Arrange and schedule interviews
• Assess and respond to the job applicants and general enquiries
• Handle General administrative duties and phone calls
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree
• Good communication and team work
• Excellent time management and organizational skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv. We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

• Supportive working environment
• General staffing 270 - 360 recruitment cycle roles available, you are allowed to work on different job roles and functions
• Uncapped commissions

The Role:

• Liaise with clients to understand their hiring needs and expectations
• Manage the full recruitment process, from sourcing, screening, interviewing and selecting the right candidates according to client's requirement
• Identifying and generating potential job seekers and profiles' database
• Proactively source and screen candidates using various channels, including job boards, social media, and employee referrals.
• Negotiate offers and terms of employment between clients and candidates, ensuring a mutually beneficial outcome.

What are we looking for?

• Degree or Diploma in any field
• Result-oriented, resilient and resourceful
• Good interpersonal and communication skills, capable of engaging effectively with both candidates and clients

Interested candidates, please kindly send your updated CV to [email protected] or click APPLY NOW

Charterhouse Resources Pte Ltd (13C6338)

Nix Bo R24123586

Responsibilities and duties:

Perform secretarial and administrative functions

Handle all types of insurance, government-paid leave, claims and reimbursements

Track OT claims to ensure compliance with MOM regulations

Manage e-HR portal

Handle recruitment to Job advertisement

Handle onboarding of new hire

Process resignation of employees

Manage adhoc HR queries

Maintain company’s motor vehicles including road tax and insurance renewal

Qualifications:

Minimum 3 years’ relevant experience as a PA

Good command of English

O Level / A Level / Diploma Holder

Responsibilities:

· Using a variety of search methods to build a robust candidate pipeline

· Perform job and task analysis to document job requirements and objectives.

· Develop and update job descriptions and job specifications. Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc

· Assist with daily recruitment matters, Screen candidates by reviewing resumes and job applications,

· Carry out screening, qualifying, shortlisting of potential candidates in accordance of employment requirements

· Manage the overall interview, selection, and closing process

· Conducting background verifications, reference checks in preparation of potential employment opportunities

· Facilitate the offer process by extending the offer and negotiating employment terms

· Assisting in onboarding exercise for new employees

Qualifications:

· Bachelor's Degree in Human Resources, Business Administration, or related field

· 2 years of IT industry recruiting experience preferred

· Ability to communicate both English and Chinese effectively, to communicate with Chinese and Overseas counterparts.

· Demonstrated ability to establish effective and cooperative working relationships built on trust

· Excellent organizational and time management skills

· Proficient in Microsoft Office

· Working knowledge of interview techniques and applicant screening methods

· Familiar with a wide variety of sourcing avenues

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Human Resource Executive (3 Months Contract) and invite industry professional to join us in our mission.

Job Description:

• Manage the full-cycle talent acquisition activities.
• Manage the full-cycle payroll administration activities.
• Manage work pass applications, renewals and cancellations.
• Manage HR administrative tasks across multiple functions.
• Manage and participate in talent engagement events.
• Maintain and update employee records in Info-tech system and personnel files.
• Collaborate closely with all internal and external stakeholders to drive business goals.
• Participate in all HR projects, audit and compliance activities.
• Responsible for other duties as assigned by the HR Manager and Management.

Requirements:

• Diploma or Bachelor’s degree in Human Resources Management.
• 3 years of working experience in HR capacity, with strong focus in Talent acquisition and Payroll administration.
• Proficient with Singapore's statutory laws (e.g., Employment act, CPF act)
• Meticulous, organised, process-driven, detailed-oriented and operationally hands-on.
• Proficient in English and Chinese, as needed to liaise with counterparts.
• Proficient in Info-tech systems and HR related portals.
• Able to commit to a 3 months contract position.

Attention to Detail:

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are looking for a Human Resource Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:

The HR Manager will play a fundamental  role in shaping a positive and inclusive workplace culture, supporting the Head of HR in delivering initiatives that enhance employee engagement, retention and development. The HR manager is also responsible for delivering seamless HR operations across all  regions with a focus on office management, employee data compliance, payroll, staff training, coordinating and reviewing engagement surveys and benefits programs. 

Outcomes: 

1. Ensure 100% accurate and timely payroll processing, In collaboration with the Finance department, across all regions and resolving any payroll-related discrepancies 

2. Maintain accuracy with zero to two data errors each month by managing and maintaining employee data, ensuring all employee contracts, benefits, and personal data are up-to-date on a weekly basis, accurate and securely stored in the regional HRIS and the HR masterlist

3. Achieve 90% office capacity in our 3 Singapore offices from Monday to Friday and create a welcoming work environment ,including stocking pantry supplies, managing the biometric system for employee access and working with vendors for cleaning, aircon servicing, and other office needs  and to resolve other office related issues promptly

4. Ensure compliance with Singapore employment laws, including the Employment Act, CPF regulations, and statutory leave entitlements. Provide guidance to staff on employment-related matters to ensure all HR practices align with current labour laws

5. Input into and lead the delivery of HR projects and initiatives, aiming for a smooth onboarding experience without  major issues for  Singapore- based employees. Collect employee engagement data from at least 40% of staff and present insights to management by the 5th of each month. Support the development and execution of employee engagement programs, ensuring alignment and consistency in  collaboration with the regional HR teams

6. Lead campus recruitment efforts,. by building relationships with at least 3 educational institutions in Singapore, participating in at least 2 career fairs each year and maintaining a pipeline of top candidates while managing Singapore-based recruitment and collaborating with hiring managers to fill roles efficiently. Onboard and train our Singapore- based HR interns by guiding them to work productively with minimal errors and to independently take on recruitment efforts

To do this, you will have a minimum of 7 years experience as a HR Manager with a proven track record in managing HR functions, including recruitment, onboarding, and employee engagement. Experience in leading HR projects and initiatives and you will be located in Singapore

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

Empathy: Empathy allows us to understand the perspectives and emotions of others, creating a supportive and inclusive environment. It helps build strong relationships with colleagues, interns, and candidates by genuinely listening and responding to their needs. Empathy fosters a sense of belonging, making it easier to support others during challenging times and ensuring a positive candidate and employee experience

Autonomy: Being autonomous means taking initiative and managing responsibilities with minimal supervision. In our fast-paced environment, it’s essential for team members to be self-driven, capable of problem-solving, and confident in making decisions. Autonomy allows for greater efficiency in projects, enabling individuals to tackle tasks head-on and adapt to changing needs without waiting for guidance

Attention to Detail: Precision is key in our work, especially when it comes to managing recruitment, data, and processes. A strong attention to detail ensures accuracy in every task, from handling candidate information to communicating with stakeholders. It helps prevent errors, maintain consistency, and uphold high standards in all aspects of the role, from sourcing top talent to providing a smooth onboarding experience

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Project or case study or technical test

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A

• If it’s a case study, there’s nothing to prepare.  You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

• Position Title: Senior HR & Admin Assistant
• Working location: Tuas Basin Link (3 mins walk Tuas Crescent MRT)
• Working days: Mon to Fri
• Working hours: 08:30 am to 05:30 pm
• Salary: $2,700.00 to $3,200.00

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

Staffing

Work with the hiring managers on manpower requests and ensure timely filing of vacancies.

Manage the entire recruitment process, including candidate screening, onboarding, and offboarding. This includes but is not limited to advertising positions, conducting interviews, securing job offers, and managing internship programs.

Administer MOM work pass application, renewal, cancellation, and other related matters.

HR Administration

Maintain and update employees’ p-file in SharePoint, ensuring information is accurate and current.

Monitoring of staff attendance and providing daily attendance reports to HQ HR.

Coordinate annual medical check exercises for operational staff.

Participate in continuous improvement initiatives and assist in updating HR policies & procedures, and the staff handbook.

Employee Relation

Plan and organize employee engagement programs and activities to improve employee relations and foster a harmonious and motivating work environment.

Office Administration

Managing office supplies, such as stationery and pantry beverages, ensuring adequate stock at all times.

Liaise with external vendors and service contractors for administrative needs.

Sourcing and purchasing of office supplies as needed.

Issuance of staff uniforms, monitor and ensure timely replenishment of stock

Coordinating weekly laundry service for soiled jumpsuits and ESD shoes & booties.

Other Duties & Responsibilities

Perform any other duties and responsibilities as and when assigned by the superior or management.

Requirements:

Diploma/Basic Certificate in Human Resource Management or equivalent.

Minimum 2 years of relevant working experience in a similar job scope, preferably in the manufacturing industry.

Basic knowledge of the Employment Act and MOM regulations.

Job Description & Requirements

Human Resource Manager cum Personal Assistant to CEO/COO

Growing international school is looking for an experienced HR Manager to serve under two main functions:

1) Human Resources

2) Personal Assistant to CEO/COO

Job Description:

• Support the full spectrum of Human Resource (HR) functions which includes recruitment, learning and development, appraisal, payroll, CPF and employee relations.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Nurture a positive working environment
• Oversee and manage performance appraisal systems that drives high performance
• Responsible for developing Learning and Development (L&D) programs and conducting Training Needs Analysis to improve existing staff performance
• Report to management and provide decision support through HR metrics. Be part of the team in implementing and developing good HR practices, policies and desired work culture and ensure that they are aligned with Company's objectives
• Ensure legal compliance throughout human resource management
• Manage the CEO/COO schedules to co-ordinate meetings/appointments and to ensure smooth running of such meetings
• Provide a full spectrum of administrative and secretarial support to the CEO/COO
• Coordinate and communicate with various departments and all levels of staff on matters directed by the CEO/COO
• Maintain confidentiality on sensitive matters/issues
• Any other duties as assigned by the CEO/COO

Requirements:

• At least 5 years of relevance experience
• Possess a Bachelor’s Degree in Human Resources or Business Administration.
• Practical knowledge of the Employment Act and other manpower-related legislations, current and emerging HR trends and practices
• Proficient in MS Office. Familiar with commonly used communication platforms and software.
• Familiarity with various types of incentives and benefits
• Extensive knowledge of HR platforms.
• Strong quantitative and analytical skills
• Proven track record in developing HR policies and processes and managing day-to-day HR Operations.
• Strong written and oral communication skills

Job Summary

Join our dynamic Singapore office as a Senior HR Executive, where you’ll play a pivotal role in supporting our people and culture initiatives. You’ll be instrumental in implementing localized HR policies and procedures, sourcing and recruiting talent, and contributing to the overall HR strategy of the firm. This is an exciting opportunity to be part of a growing team, with a mandate to integrate seamlessly with HFW offices across the APAC region.

The Opportunity

HFW is a leading international law firm with a robust presence in APAC and a rich history in international commerce. We offer unparalleled support for professional development and growth within a diverse and collaborative team of over 700 lawyers, including 180 partners, and more than 400 business services professionals across the Americas, Europe, the Middle East, and Asia Pacific. Our firm is renowned for its deep sector-focused expertise and entrepreneurial, creative, and collaborative culture. Clients choose us for our profound industry knowledge and our ability to provide commercially sound legal advice. Join us at our expanding Singapore office, where you can make a significant impact in a dynamic team environment.

Key Responsibilities and Duties

Recruitment

• Draft and post job advertisements on MyCareersFuture, LinkedIn and the HFW website/intranet
• Conduct initial resume screenings and submit shortlisted candidates to hiring managers
• Schedule and coordinate interviews
• Liaise with candidates throughout the recruitment process
• Draft employment contracts using templates
• Manage end-to-end trainee recruitment in Singapore

On-boarding and Off-boarding

• Prepare new hire paperwork
• Enter new employees into various systems
• Plan and book induction training sessions
• Ensure induction and employee manuals are up-to-date
• Coordinate corporate portraits with the receptionist

General Administration

• Maintain and update personnel records and HR systems
• Handle inquiries from recruitment agencies and candidates
• Track and manage key HR dates and deadlines
• Prepare and issue various HR-related documents
• Conduct regular audits of HR information and records
• Coordinate travel and accommodation arrangements, visa applications for business travel
• Provide general administrative support as needed

Remuneration and Benefits

• Complete and submit required government surveys and reports
• Administer and coordinate staff insurance, including claims
• Manage leave records

Employee Relations

• Coordinate practicing certificate renewals
• Manage the registration and renewal of Foreign Lawyer certifications
• Coordinate secondments, terminations, transfers
• Handle applications, renewals, and cancellations for entry visas, employment passes, and dependant passes with ICA/MOM

Experience, Qualifications and Skills

• Essential: HR tertiary qualification
• Minimum of 5 years of HR experience within professional services
• Sound knowledge of contemporary HR practices
• High competence in handling employee relations matters
• Ability to liaise effectively with individuals at all levels
• Highly organized with exceptional attention to details
• Strong professional communication skills (both written and verbal)
• Proven ability to manage projects and deliver outcomes
• Action-oriented with a track record of meeting deadlines
• Demonstrates a high degree of confidentiality
• Advanced MS Office skills

The successful candidate will report to the General Manager - Singapore. If you are looking to develop your career in a supportive and dynamic environment, we encourage you to apply by forwarding a cover letter and resumé to [email protected].

human resource executive is responsible for several material and equipment-related distribution procedures. Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing programs.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts and reconciles with data storage systems.
• Maintains the physical condition of the warehouse by planning and implementing new design layout.
• Plan and optmisize routes for each driver using in-house software to deliver more efficiently
• Liaise with clients, suppliers and transport companies.
• Completes warehouse operational requirements by scheduling and assigning employees.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Improves staff performance by coaching, counseling, and disciplining employees.
• Proficient with different computers opearting system such as Windows 10/11. MacOS is a plus.
• Effective oral and written communication skills in english
• Strong leadership and management skills
• Guide new employee how to use company in house software.

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the role

We are looking for a Human Resource Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: The HR Manager will play a fundamental role in shaping a positive and inclusive workplace culture, supporting the Head of HR in delivering initiatives that enhance employee engagement, retention and development. The HR manager is also responsible for delivering seamless HR operations across all regions with a focus on office management, employee data compliance, payroll, staff training, coordinating and reviewing engagement surveys and benefits programs.

Outcomes:

1. Ensure 100% accurate and timely payroll processing, In collaboration with the Finance department, across all regions and resolving any payroll-related discrepancies
2. Maintain accuracy with zero to two data errors each month by managing and maintaining employee data, ensuring all employee contracts, benefits, and personal data are up-to-date on a weekly basis, accurate and securely stored in the regional HRIS and the HR masterlist
3. Achieve 90% office capacity in our 3 Singapore offices from Monday to Friday and create a welcoming work environment ,including stocking pantry supplies, managing the biometric system for employee access and working with vendors for cleaning, aircon servicing, and other office needs and to resolve other office related issues promptly
4. Ensure compliance with Singapore employment laws, including the Employment Act, CPF regulations, and statutory leave entitlements. Provide guidance to staff on employment-related matters to ensure all HR practices align with current labour laws
5. Input into and lead the delivery of HR projects and initiatives, aiming for a smooth onboarding experience without major issues for Singapore- based employees. Collect employee engagement data from at least 40% of staff and present insights to management by the 5th of each month. Support the development and execution of employee engagement programs, ensuring alignment and consistency in collaboration with the regional HR teams
6. Lead campus recruitment efforts,. by building relationships with at least 3 educational institutions in Singapore, participating in at least 2 career fairs each year and maintaining a pipeline of top candidates while managing Singapore-based recruitment and collaborating with hiring managers to fill roles efficiently. Onboard and train our Singapore- based HR interns by guiding them to work productively with minimal errors and to independently take on recruitment efforts

To do this, you will have a minimum of 6 years experience as a HR Manager with a proven track record in managing HR functions, including recruitment, onboarding, and employee engagement. Experience in leading HR projects and initiatives and you will be located in Singapore

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Empathy: Empathy allows us to understand the perspectives and emotions of others, creating a supportive and inclusive environment. It helps build strong relationships with colleagues, interns, and candidates by genuinely listening and responding to their needs. Empathy fosters a sense of belonging, making it easier to support others during challenging times and ensuring a positive candidate and employee experience

Autonomy: Being autonomous means taking initiative and managing responsibilities with minimal supervision. In our fast-paced environment, it’s essential for team members to be self-driven, capable of problem-solving, and confident in making decisions. Autonomy allows for greater efficiency in projects, enabling individuals to tackle tasks head-on and adapt to changing needs without waiting for guidance

Attention to Detail: Precision is key in our work, especially when it comes to managing recruitment, data, and processes. A strong attention to detail ensures accuracy in every task, from handling candidate information to communicating with stakeholders. It helps prevent errors, maintain consistency, and uphold high standards in all aspects of the role, from sourcing top talent to providing a smooth onboarding experience

About the interview process

The successful candidate will participate in the below interview stages.

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Project or case study or technical test

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A
• If it’s a case study, there’s nothing to prepare. You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Job Description & Requirements

· Carry out end-to-end recruitment, on-boarding, employee exit management, performance management, implementation of HR policies and procedures, staff training & development

· HR administration such as data entry, filing, prepare employment contracts, letters and other documentation

· Conduct staff orientation and regular briefing on company policies and procedures

· Support in monthly payroll including attendance checking and Overtime processing

· Administration on Foreign workers work pass renewal & MYE matters, dormitory (staff housing) & others

· Administration on employee insurance, government paid claims, staff benefit claims, employee training and others

· Prepare and Deliver timely and accurate data, reports and office administration

· Participate in HR projects and provide any other HR support assigned

Requirements:

· Diploma or Degree in Human Resources or Administrative / Business Studies

· Minimum 1 year of full construction HR working experience as generalist including payroll processing.

· Familiar with MOM regulations and HR practices

· Prefer English and Mandarin speaker

working days: Monday - Friday (9am-6pm）Saturday (9am-1pm)

The Programme Executive is responsible for supporting the administration and delivery of academic programs, managing student onboarding, recruitment, and coordinating with external partners. The role involves pre- and post-course activities, compliance with quality standards, and working closely with various departments to ensure the effective implementation of academic and HR-related programmes.

Key Responsibilities:

Student Onboarding:

• Oversee and manage the onboarding process for new students, ensuring they feel welcomed and well-informed.
• Provide guidance and support to students during their transition into the institution, addressing any queries or concerns.
• Ensure students have access to necessary resources for academic success, including course materials and orientation sessions.

Programme Management:

• Oversee the academic programmes under your care and managing student recruitment.
• Handle pre- and post-course activities, including planning, scheduling, and class coordination for each study term.
• Provide administrative support during the study term, assist in exam preparation, liaise with invigilators, and manage result processing.
• Assist the QA Manager with programme coordination, ensuring compliance with quality standards.
• Maintain accurate records of programme activities and participants, evaluating the effectiveness of academic and HR programmes monthly.

Compliance & Administration:

• Ensure the programme’s compliance with regulatory bodies such as SkillsFuture Singapore (SSG), Committee for Private Education (CPE), and EduTrust.
• Handle documentation related to government funding applications (e.g., Skills Development Fund) via TPGateway.

Student Support:

• Act as the main point of contact for students throughout their academic journey, providing timely assistance with academic inquiries or administrative matters.
• Organize and conduct student orientation sessions to familiarize new students with the institution’s policies, procedures, and available resources.

Collaboration & Communication:

• Work closely with other departments and stakeholders to ensure the successful implementation of academic and HR programmes.
• Liaise with lecturers and internal teams to ensure smooth programme delivery and student support.

Data & Reporting:

• Compile and track key program performance data, preparing reports for management on enrolment, retention, and student feedback.
• Evaluate the effectiveness of HR programmes monthly and make recommendations for improvement.

Requirements:

• Diploma in Education, Business Administration, or a related field.
• At least 2 years of experience in program coordination or a similar administrative role within a private educational institution.
• Excellent organizational and time management skills, with the ability to handle multiple tasks and deadlines.
• Strong interpersonal and communication skills, with the ability to interact effectively with students, lecturers, and other stakeholders.
• Proficiency in Microsoft Office and experience with education management systems (e.g., TPGateway, CRM platforms).
• Familiarity with regulatory compliance in the education sector (SSG, CPE, EduTrust) is a plus.
• Experience in student services or educational program administration.
• Ability to work collaboratively within a team while also handling tasks independently.
• Strong attention to detail and problem-solving skills.

Human Resources Specialist

Our client, a Christian organisation is seeking for a dynamic HR Operations Specialist to join their HR team.

This role encompasses staff attraction, recruitment, onboarding, payroll, benefits, learning and development, and HRIS management. You will engage with both internal stakeholders and external stakeholders. Upholding the values of the organisation, you will exemplify integrity and professionalism in a confidential work environment.

Key Responsibilities:

• Foster a collaborative and relational flexible work culture.
• Drive recruitment processes to address staffing needs and manage vendor relationships.
• Administer staffing processes including onboarding, contract renewals, and offboarding.
• Oversee monthly payroll, annual tax submissions, and government-related claims.
• Manage benefits administration related to leave, claims, and medical insurances.
• Facilitate the annual staff development review process and coach supervisors.
• Develop and deliver learning & development programs to enhance staff growth.
• Maintain the HR system ensuring data accuracy and online process implementation.
• Support HR projects focusing on staff well-being and continuous improvement.
• Manage the SharePoint HR site with regular updates for effective staff communication.
• Serve as the primary contact for HR-related inquiries from staff.
• Continuously seek to improve HR processes for greater efficiency.
• Organize company-wide staff events.
• Provide additional administrative support for HR as needed.

Requirements:

• Bachelor’s degree in a relevant discipline.
• Minimum of 7-10 years of HR experience, including HR systems proficiency.
• Strong interpersonal skills and a people-oriented approach.
• Detail-oriented, resourceful, and adept at problem-solving.
• Excellent verbal and written communication skills.
• Knowledge of Singapore employment laws, IRAS, and CPF Act.
• Proficient in Microsoft Office, MS Teams, Zoom, and Canva.

If you are keen to join this supportive and dynamic environment, we invite you to apply to this role.

Responsibilities:

• Assist in the development of Customer Relationship Management (CRM) which includes Investor Capital relationship management, Investors database, and capital raising process and methodology of the Company, including but not limited to assisting client on boarding, assisting in the investors KYC/AML requirements, and regulatory clearances and relevant KYC/AML monitoring for the investors.
• Investor/client relationship management including but not limited to handing investors related queries and reporting (Client and Internal teams to resolve any client queries)
• Ensure any client impacting regulatory changes and business changes is communicated to the clients and internal stakeholders in a timely manner
• Takes initiative in identifying and driving opportunities to streamline/enhance team efficiency
• Communicate significant client issues internally and document/escalate as appropriate
• Provide support for consistent delivery of top-quality services to achieve the overall business objective of revenue growth for the firm
• Identifies means to reduce transaction defects (internal and external)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Firmus, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Provides innovative solutions to internal teams & clients. Ensures a strong and robust processing environment with effective controls.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact
• Focuses on timely and accurate delivery of targets/deliverables.
• Assist the company and team in the development of the Company’s investor base, capital raising the Company’s investment funds including and not limited to co-investments, segregated accounts, discretionary and non-discretionary investment mandates, and External Asset Management (EAM) business including multi-family office setup

Requirements:

• Good understanding of the Real Estate industry, Corporate Strategy essentials and Investment principles
• Excellent command of Excel, Power Point and Word
• A detail-oriented, analytical and methodical approach
• Ability to work both independently and in a team, in conjunction with developed soft skills
• Self-motivated, with high level of energy, independence, initiative, responsibility, and accountability

Valerie Song Lixuan | EA Registration No R1106569 | Lic No.08C5436

Our Snr Reliability Engineers have experience in using Physics-of-Failure based approach to develop and implement both analytical and empirical approaches for product quality/reliability risk identification and assessment during product design, manufacture as well as deployment stages. They drive AWS application-specific requirements in carrying out both lifecycle environmental and operational stress driven risk analysis, including thermal, electrical, chemical and mechanical stresses so to identify overstress and fatigue-related product weaknesses. Evaluate product design quality/reliability risks and assess electronics manufacture process related quality/reliability issues.

They drive critical component identification and the associated vendor selection and qualification requirements. Using their knowledge of process capability for electronic component production as well as system-level performance requirements to establish critical to quality and reliability metrics, they develop datacenter system level reliability model and related reliability quantification and risk analysis for datacenter configuration optimization.

During sustaining stage, you will be responsible for monitoring product performance in the field and will be responsible to drive root cause analysis of any critical failures and the associated corrective and preventive actions. You will drive effective vendor auditing and quarterly review process to drive the continuous improvements of datacenter availability.

As an SME in the reliability engineering field and product reliability leadership, as well as business negotiations and program management, you will conduct problem analysis and solve as well as communicate with vendors.

In this role, you will be required to travel within APAC and internationally.

Key job responsibilities
Here are the key role responsibilities for this role :

• Proactively drive reliability risk identification, assessment, and mitigation for critical data center infrastructure equipment
• Conduct comprehensive root cause analysis of any critical equipment failures in the field
• Collaborate cross-functionally with internal and external partners to influence product specification, design, and reliability qualification
• Develop and maintain data center infrastructure reliability models and quantify reliability risks
• Monitor field performance and drive ongoing reliability improvements
• Serve as a subject matter expert and provide technical leadership on reliability engineering best practices

Basic qualifications

• Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
• 8+ years of Reliability Engineering work experience in high reliability industry
• 5+ years of experience with failure analysis activities and root cause analysis
• 5+ years of experience with accelerated life testing, stress analysis and finite element analysis

This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams.

Key job responsibilities
As a Customer Operations Lead, whilst leading program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience. This is a customer-facing role and requires professionalism, excellent communications, and a passion for always providing customers with the best customer service possible. Your activities will include (but are not limited to):
• Serve as the program manager for all orders within the assigned region, partnering with leadership teams, Operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
• Lead all scheduling and coordination efforts, to include formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
• Serve as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to all applicable teams and partners
• Program manage efforts related to transferring assets across state/province and/or country lines, partnering with applicable internal and external teams to minimize delays in the delivery of required materials/assets
• Partner with and/or supporting third-party contractors to enable a seamless client experience while meeting established SLTs
• Act as point of escalation for contractors, technicians, and transportation vendors; trouble-shooting issues as they arise
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all stakeholders are aligned around expectations and next steps at all times
• Leverage data to track operational efficiencies, and develop mechanisms and processes to further enhance operations, as appropriate; Partner with leadership and SME teams to implement improvements to internal/external processes
• Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
• Work cross-functionally and across Amazon teams to identify and apply best practices and continuous process improvement efforts
• May participate in efforts to train and/or mentor new employees, ensuring a consistent focus on best-in-class client servicing
• May lead larger projects that require cross-functional alignment and support, including large-client installations, global-reaching business initiatives, and/or development of mechanisms to support growth
• May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations

Basic qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of experience with data center equipment and rack build/installation efforts
• English language proficiency is required (speaking, reading, and writing)