The Technical Support Specialist will be responsible for providing comprehensive technical support within company, focusing on both network and desktop environments. This role requires a deep understanding of networking principles and the ability to troubleshoot and resolve complex technical issues in a industry setting.

Key Responsibilities:

• Provide first and second-level support for network and desktop-related issues.
• Diagnose and resolve hardware, software, and network problems.
• Install, configure, and maintain network equipment and software.
• Monitor network performance and ensure system availability and reliability.
• Assist in the implementation of network upgrades and new technologies.
• Document technical issues and solutions in a clear and concise manner.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and support to end-users on various IT systems and applications.
• Maintain up-to-date knowledge of industry trends and advancements in technology.

Qualifications:

• Diploma in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Support Specialist or similar role.
• knowledge of networking protocols, hardware, and software.
• Experience with network diagnostic, monitoring, and analysis tools.
• Proficiency in Windows operating systems.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.

Job Responsibilities:

• Oversee the Operation Service Support (OSS) team and all SSG IT Infrastructure activities.
• Collaborate with various sections, departments, and Site Managers to achieve company goals.
• Guide and supervise team members, providing necessary training and development.
• Assist the Head of Department in managing and controlling IT infrastructure budgets.
• Ensure that all systems under your responsibility are functioning properly and are maintained effectively, both technically and economically.
• Work with local and global stakeholders to set IT Infrastructure priorities based on business needs and overarching objectives.
• Develop local IT Infrastructure strategies in collaboration with Global Service Managers and implement global strategies accordingly.
• Participate in the IT-International organization, ensuring effective communication and coordination with other sites.

Requirements:

• MS/BS EE or CS, at least 6 years of experience in IT Infrastructure
• Good communication skills
• Good skills in writing and documentation
• Good team player
• IT Infrastructure related Knowledgeable and experience in LINUX (SuSE), Windows, WAN/LAN
• Experience in project management, vendor management and e-commerce projects

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wang Chun Jin

EA Personnel Reg No: R1871708

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

The Role:
My Client is a leading Financial Services Firm and we are looking for an IT Risk and Compliance professional to join the team in Singapore. This is a high visibility role and you will be leading a lean team in Singapore. We are looking for candidates who are keen to build their career in an expanding and growing organization across Asia.

Responsibilities:

• Spearhead all 2nd line Enterprise and Technology Risk related policies and framework.
• Work with Group Compliance to mitigate gaps and drive a strong Compliance culture within the business
• Conduct Risk and Control Assessments ( RCSA ) and work with the business on all Risk related plans and policies.
• Spearhead all Privacy related matters within the business.
• Any other adhoc Risk and Compliance duties across the Group level

You must:

• A bachelors degree in a reputable university
• 10 years of experience in a Technology Risk, Compliance, Privacy related experience.
• Experience from the Financial Institution or Health care sector preferred.
• Be able to work independently, while also being a strong team pl

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

• Rare opportunity
• Career progression opportunities
• Exciting set up

This is an exciting opportunity with a Digibank, seeking an Assistant Manager person to join the Business Audit team. Reporting into a Head of Internal Audit, you will lead/participate in business audit projects, perform risk assessments to monitor any risk changes for the bank. Ensure quality for audit standards and that the bank is adhering to regulatory requirements and industry practices.

Candidates should come with at least 6 years relevant experience within internal audit/risk/control with strong risk management experience i.e. Credit Risk, Market Risk, Liquidity Risk etc., from a bank or financial institution. Strong communication skills and stakeholder management skills a pre-requisite for the role.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

About the Company:
Sizable and established hospitality, tourism and entertainment group. With upcoming expansion of business and increasing footprint in Singapore, the company is looking to grow its technology capabilities.

Overview:
The Director, Data Centre and Network Operations will be responsible for the end-to-end management of a new data centre project and network operations, encompassing everything from initial design and planning to full operational implementation. This role requires a visionary leader with extensive experience in data centre architecture, network infrastructure, construction, and operation. The ideal candidate will have a proven track record of successfully delivering large-scale data centre projects, managing network operations, exceptional leadership skills, and a deep understanding of the latest technologies and industry best practices.

Responsibilities:

• Reporting directly to the Group CIO, you will be the Head of Data Center and Network Operations
• Lead the design and implementation of new data centers and network infrastructure
• Oversee the entire lifecycle of data center and network projects from planning to execution
• Ensure data centers and network systems are designed for optimal performance, efficiency, and scalability
• Manage budgets, timelines, and resources for data center and network projects
• Collaborate with stakeholders to align data center and network initiatives with business needs
• Maintain high standards of data center and network operations, security, and compliance
• Monitor network performance and troubleshoot network issues
• Perform regular maintenance and updates on network equipment and software
• Conduct deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field
• Minimum of 10 years of experience in data centre and network operations management, with at least 5 years in a leadership role
• Proven experience in data centre migration projects and network operations (in IT, not facilities management)
• Proven experience in designing, building, and managing large-scale data centres and network infrastructure from scratch will be a bonus
• Strong knowledge of data centre infrastructure components, including power, cooling, networking, and security systems
• Excellent project management skills with a track record of delivering complex projects on time and within budget
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Certification in project management (PMP, PRINCE2), data centre management (CDCP, CDCS), or network operations (CCNA, CCNP) is a plus

Apply:
If you are interested in the above job or other IT leadership positions, please kindly send your CV to Shannagh Wu at [email protected]

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Due to large volume of applications, only shortlisted candidates will be contacted.

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication
• Candidates should have at least 1 year of relevant working experience in IT support roles.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

The ideal candidate should possess experience in IT support, network administration, and system maintenance.
Job description:

Support and Maintenance

• Assist in the procurement of hardware in IT infrastructure.
• Document the system in the lab and create a comprehensive network diagram for the lab environment.
• Provide technical support to end-users for hardware, software and network-related issues.
• Develop, maintain and improve existing and new local application systems, tools and Inter & Intranet environment.
• Maintain and support client hardware and software environment in compliance with company standards and guidelines.
• Support IT Service Desk to ensure timely feedback to user's incident calls and support for users troubleshoot problems.

Site Project and Installation

• Establish and set up inventory system for the customer.
• Support the team in the installation of the project, ensuring completion ahead of schedule.
• Assist on the system migration of the company’s product, ensuring a seamless transition and minimal disruption.
• Execute virtual machine migration processes to enhance overall system performance.

Requirements

• Minimum 1 year experience in application/data system with proven track record of running high performing application and data system environments including Web Application environment, SQL query (Database experience is a must).
• Minimum Diploma in Computer Science, Information Technology, or related filed.
• Proficient in utilizing virtualization technology, specifically Hyper-V.
• Technical knowledge on IT and personal computer troubleshooting with good awareness on cybersecurity.
• Knowledge of hardware, software, and network troubleshooting.
• Ability to work independently and collaboratively within a team

As an IT Specialist specializing in Endpoint & Application Management, your role involves overseeing the setup, support, security, and performance optimization of various endpoint devices and software applications for diverse clients.

Responsibilities:

• Deploy, configure, and maintain endpoint devices (desktops, laptops, mobile devices, IoT).
• Ensure endpoints are updated with latest patches and configurations.
• Manage a portfolio of applications for security and optimal performance.
• Monitor application usage and ensure license compliance.
• Maintain up-to-date documentation of configurations and procedures.
• Implement and maintain endpoint and application security measures.
• Monitor endpoint and application performance for data confidentiality and integrity.
• Develop and implement automation scripts to streamline management tasks.
• Provide Tier 2 support for endpoint devices, applications, and connectivity.
• Create user documentation and conduct training sessions on endpoint security and application usage.
• Manage vendor relationships and asset inventories.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field.
• 3+ years of experience in endpoint and application management.
• Proficiency in endpoint management tools (e.g., JumpCloud, Clonezilla).
• Experience with applications like Google Workspace, Office 365, Active Directory, etc.
• Familiarity with automation tools such as Ansible.
• Expertise in Windows, macOS, and Linux operating systems.
• Understanding of networking principles (TCP/IP, DNS, DHCP, VPN).
• Proficiency in scripting languages.
• Preferred certifications: Google Workspace Administrator, MCSE, ITIL Foundation.

To support the bank in planning and coordination for Regional Disaster Recovery Exercises for Singapore and Subsidiaries

Key Responsibilities

Job scope involves working with various IT partners (computer operations, system administrators, job schedulers, production support teams) and coordination with Business users during Disaster Recovery exercise.

• Lead and co-ordinate all the planning of all DR activities with key stakeholders (Application, Infra, Security and Business Users)
• Responsible for ITDR execution with key stakeholders
• Assess DR operational readiness to onboard new applications implemented.
• Periodic status reporting of issues and risks, highlight key areas of concern.
• Escalate Risks for management attention on issues which affect the scope of DR, schedule and quality.
• Conduct DR readiness reviews, Milestone Reviews, and Post exercise reviews
• Facilitate regular pre-DR progress reviews and signoff. Continually work towards making improvement in the DR process

Key Requirements

• Diploma/Degree in Computer, information technology or related discipline
• 8-10 years of IT experience, preferably in financial industry ; experience in software development, production support or Infrastructure management with a track record of working in major projects; prior experience in IT Disaster recovery (exercises or real time events) preferred.
• Good understanding of IT resiliency in terms of interfacing between different systems and the related processes ; candidate should be familiar about different application infra components (like AS400, Mainframe, Open systems, Network, Middleware) and worked in one (or) many of these systems.
• Experience in managing Major projects or BCP/DR exercises with multiple stakeholders.
• Detailed in tracking, reporting and Project management activities.
• Able to work independently and able to handle pressure; need to be open to work long days and weekends as required.
• The role involves ITDR planning and execution, hence need to be flexible to adjust personal schedules should there be a need to handle a real time DR situation.
• Good verbal and written communication skills
• Excellent presentation, communication and interpersonal skills.
• Strong problem solving and analytical skills.
• PMP, ITIL or related certifications preferred.
• Always go to the extra mile in terms of taking ownership and supporting each other as well as to build a strong Team.
• Works effectively with allocated resources, including people to get things done within budget.
• Demonstrate a positive attitude at work.

Key Accountabilities

• Design, develop, execute, and maintain test scenarios and detailed end-to-end test cases for the assigned projects.
• Able to write test cases in JBehave for agile projects.
• Expert in using testing tools such as JIRA, Confluence to execute and maintain project status.
• Detect, report and track defects in the application tools and with various stakeholders to ensure proper closure of issues.
• Analyse user stories, review and come up with high-level test scenarios to meet user requirements.
• To write and execute end-to-end test scenarios with detailed steps as per requirements either via manual or automation testing.
• Actively participate and collaborate in project meetings and discussions.

Required Experience

• Bachelor’s Degree or Diploma in Computer Science, Information Technology or in related majors.
• At least 1-2 years of working experience in an Automation Testing role.
• Good to have experience in Web and Mobile Banking solutions.
• Knowledge on Appium, Selenium, JUNIT.
• Good experience in developing complex SQL queries.
• Knowledge of basic UNIX Commands and ability to work with Linux.
• Experience with at least one of the following technologies: Cucumber, Appium, Selenium, XCode UI Automation, Espresso (mobile testing tools and frameworks).
• Possess working knowledge on Bitbucket.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Role Summary

Your role is to support & manage in-house technology; learning & courseware systems/technologies, mission critical applications including related Learning and Development Management System (LMS).

IN-HOUSE TECHNOLOGY

· Plan, manage & maintain sustainable IT infrastructure, cloud & network systems

· Manage & liaise closely with vendors and service providers to effectively manage the such infrastructure, cloud & network systems, ensuring compliance with Service Level Agreements (SLAs) and validation of Statement Of Work (SOW)

· Plan, develop & ensure execution of IT security policies & procedures to prevent unauthorized access, risk and malicious attack

· Implement and maintain security measures including password & access controls, encryption, and vulnerability management for office & cloud environments

· Manage local network and plan downtime including version updates, testing and recovery

· Knowledge of cloud architecture

· Ensure all systems change requests are in compliance with IT policies.

· Document and maintain a comprehensive up to date IT Asset register and documentation.

· Ensure systems and data security to meet strict IT audit requirements.

· Manage company data backup, restore, and monitor backup jobs to ensure that all company backup jobs are completed and kept online and off site according to policy.

· Continue to track relevant emerging technologies, trends, and best practices

related to the company’s business, and propose and implement improvements accordingly.

· Provide technical guidance and support users members on infrastructure-related matters.

LEARNING & COURSEWARE SYSTEMS/TECHNOLOGIES

· Provide consultation and assistance on issues relating to training structures, deployment/registration of self-serve and in-person training for internal and external resources.

· Consult with instructional designers and trainers about course content and how they behave and access the LMS.

· Provide top-level escalation support (in person, by phone, and web-based remote support) for the LMS.

· Create, update, prioritize and track system issues using the established support ticket system.

· Assist in writing and developing procedures, documentation and communications required and ensure they are closely aligned with procedures for service delivery.

· Interface with external instructional technology and LMS vendors and agencies as they relate to sustaining and continually improving LMS capabilities for Instructional Designers, Trainers and information management needs.

· Continually research emerging technologies and assesses their usefulness in managing our quality standards for our user interface and information management needs.

· Perform all high-level system and user administration tasks on the LMS.

· Work directly with trainers, instructional designers and management to facilitate adoption of instructional technologies via the LMS and to provide assistance for problem resolution, testing and optimization.

· Extensive knowledge about SCORM and API requirements as related to LMS content management and accessibility of courses, publishing to production.

MISSION CRITICAL APPLICATIONS

· Systems owner & technical lead in maintaining environment & monitoring application systems

· Provide technical advice including architecture & systems requirements, as needed, in designing, maintaining & upgrading of application systems

Requirements

A Diploma Holder, with at least 5 years of working experience is preferred. Fresh Graduates are also welcome to apply.

Knowledge/Skills

• IT Skills – MS Office Suite of Applications
• Training administration experience is an advantage
• Project management experience, an advantage
• Understanding of Cloud, SCORM and API requirements as related to LMS

Attributes

• Hands-on and be able to multi-task
• Good interpersonal skills
• Team player, attention to detail interpersonal skills
• Good written and spoken communication skills
• Organized, ability to prioritize and have a sense of urgency
• Disciplined, self-motivated,
• Ability to work accurately to meet deadlines
• Ability to work in a flexible way that allows for changes in assignments and priorities
• Good organizational, time management and problem-solving skills

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

The Calypso team at ING works in (agile) Scrum methodology. As an IT DevOps engineer, you will be part of the Calypso Scrum team / Singapore team that is working on the Financial Markets and Bank Treasury projects.

RESPONSIBILITIES

• Refine business requirements with Product Owner and translate those into Calypso solutions.
• Developing and designing Calypso functional solution via collaboration with the business users
• Implement the Calypso solutions (consisting of configuration, code or both) along with the team
• Create (automated) test cases
• Create user guides and provide training / user demo
• Support User Acceptance Testing
• Production Support in rotation with the team members during SG morning hours.
• Provide oncall production support in rotation with the team members (Shifts - Between 6 – 8 am)
• Occasional weekend / holiday production support

SELECTION CRITERIA

1. Required Skill Set

• At least 3-4 Years of Calypso Experience (preferred version 14 and above).
• Experience in financial market products (FX MM, IRD) is required.
• Experience with Java development and customizations in Calypso.
• Experience in Test Driven Development (Concordion, Selenium, JUnit)
• Hands-on Unix Shell Scripting.
• Hands-on knowledge of SQL.
• Knowledge to use CI/CD Pipelines.

2. Knowledge / Experience / Competences

• University level education
• Experience with Migration Projects from Legacy system to Calypso
• Experience with implementation of the Calypso back office (WorkFlows, Message Setup etc.)
• Experience in back-office domain is required (SWIFT, Settlements, Accounting, Reporting etc.)
• Ability to bridge the communication gap between business and IT
• Fluent in English, both written and verbal
• Experience with the (agile) scrum development methodology

PERSONALITY

• Ability to challenge business requirements and give professional feedback
• Deliver on committed timeline
• Deliver quality solutions
• Pro-active attitude
• Team player: positive attitude, help the team, give professional feedback
• Takes responsibility at team level
• Good communication skills
• Must be able to work in a global team and maintain a pleasant attitude while in a high-pressure environment

Job Descriptions:

· Update electronic client records and databases.

· Safeguard confidential digital information.

· Provide recommendations and feedback monthly.

· Implement office automation processes.

· Coordinate office activities and operations to ensure efficiency and compliance with company policies.

· Provide administrative support for in-house training.

· Manage digital marketing efforts and social media.

· Oversee and maintain the company’s website.

· Assist the IT manager in compiling technical support for servers, workstations, and networks.

· Handle the installation and updating of software.

· Assist in compiling technical documentation, guidelines, and procedures.

· Assist in the procurement of IT equipment.

· Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Requirements:

· Minimum Diploma in Computer Science, Information Technology, or equivalent.

· At least 2 year of relevant work experience.

· Good knowledge of IT processes and MS Office.

· Knowledge in email setup, settings, and server management.

· Possess good initiative, resourcefulness, and meticulousness.

· Independent team player with strong analytical and management skills.

The job responsibilities include the following functions:-

(A) Infrastructure Operations
• Perform systems administration for Windows, Unix & Linux servers
• Perform change and release management
• Proactive monitoring of systems & network
• Set up and replacement of hardware components/servers
• Perform preventive and corrective maintenance activities
• Administration of enterprise tape backup
• Regular restoration testing of backup tapes
• Supervision of computer operators or vendors for selected tasks

(B) Infrastructure Support
• Provide 1 to 1.5 level responses
• Execute recovery and contingency procedures to resolve system issues

• Perform application and middleware administration

• Perform application support for application developers

• Co-ordinate and manage escalations

Requirements:
• Possess a Diploma in IT or equivalent
• Familiar with Unix or Linux environment
• Willing to work on weekend or after office hours , as and when required
• Motivated and willing to face new challenges
• Knowledge in any of the following areas would be advantageous
- Redhat Linux administration
- Oracle Solaris administration
- Oracle Weblogic administration
- Windows servers administration
- Apache web server administration
- Veritas Netbackup administration

Only shortlisted candidates will be notified.

Job Scopes

• Manage backlog & stakeholder, clear understanding of the delivery and it’s ROI to prioritize work clearly for the cross functional team to deliver together.
• Gather detailed requirement from business lead for analysis, collaborate with stakeholders for UI of signoff, Data requirement, copytext, notifications templates, review for error scenarios.
• Work closely with development to clarify requirements & ensure priorities are clear and provide SME knowledge where required.
• Create the release plan with scrum master, with details on UAT, testing strategy, coverage, entry and exit criteria to implementation approach.
• Manage sprint activities from sprint grooming, prioritisation, refinement, demo and related ceremonies.
• Oversee delivery execution from QA resourcing, quality, sprint demo, status reporting from velocity to aging tickets and escalation where required.
• Manage allocated testing budget.
• Provide UAT signoff against agreed exit criteria and track agreed open items.
• Prepare Go Live plan, soliciting for support, arrange for touchpoint and BAU support.
• Support GO Live implementation and postproduction issues from troubleshooting, investigation.

Job requirements

• Bachelor’s degree in information technology or any related field.
• At least 3 years of working experience in managing large scale IT projects in banking or financial or any relevant industry.
• Experience in leading and managing delivery of high impact and cross-functional program initiatives.
• Experience in managing resource planning, as well as coordinating with cross functional teams within the Technology and Operations.
• Internal and external stakeholder management.
• Must have product owner experience in banking industry.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Min 8 years of L2 network and server support experience
• Must have experience in manufacturing / industrial experience at a manufacturing plant.
• Comfortable to work a Jurong Island

Job Description

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

Requirements

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 8 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.

Reg No. R1980724

Triton AI Pte Ltd

License no. 21C0661

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.