Job Description

AxxessBio Product Specialist Singapore

AXXESSBIO PTE LTD:

AxxessBio is a distributor of pharmaceutical products with regional headquarters in Singapore with DKSH Singapore for logistics partner.

AxxessBio partners with Pharma/Biotech companies globally to introduce innovations in Asia in the areas of speciality treatments for Haematology, Oncology, Neonatology, Rare Diseases, Metabolic Diseases and Other Speciality Therapeutics.

AxxessBio is looking to open a Product Specialist position based in Singapore.

ROLES AND RESPONSIBILITIES:

Sales & Marketing:

· Responsible for the sales and promotion of some registered products.

• Prepare and execute new product launches.
• Responsible for sales planning, forecasting and driving sales strategies to exceed business goals.
• Manage relationships with Healthcare Professionals, professional associations, key opinion leaders and other key stakeholders.
• Detail and discuss scientific and educational information with Healthcare Professionals to attain marketing objectives
• Assist HCPs to navigate complex healthcare reimbursement policies in Singapore
• Support Healthcare Professionals for applications for funding under RDF/ MAF/ SDL

Business Development

• Identify areas of possible business growth within existing principals/suppliers’ base and new suppliers.
• Continuously identify and profile key target customers and find the opportunities to drive performance.
• Develop understanding of industry and market dynamics for new products.
• Prepare local business plans and forecasts.

Business Compliance

• Monitor and ensure compliance with company policies and procedures
• Adhere to external industry standards, guidelines, regulations associated with Ethics and Compliance

What you must have

To be successful in this role , you will have :

• At least 3 years of sales and/or marketing experience of specialty products
• Experience in hospital selling in the areas of Oncology / Haematology / Rare Diseases
• Analytical and business management skills
• Strong business judgment, demonstrated leadership skills; demonstrated experience in relationship-building across multiple functions
• Self motivated, result-focused and a will to succeed
• Bachelor’s Degree in Science and related disciplines such as Pharmacy and Life Sciences . Master’s Degree a plus

Position Summary:

• Territory: Singapore
• Title: Product Specialist
• Reporting to BD Manager
• Starting date: April 1st 2024
• Registered products:

· TepadinaÒ for Haematopoietic Stem Cell Transplantation,

· CaphosolÒ for oral muccositis due to chemotherapy and radiotherapy

· GencebokÒ for Apnoea of Prematurity

Responsibilities:

• Develop and implement strategic initiatives for quality coordination and testing, ensuring alignment with organizational goals.
• Identify and propose effective solutions to address quality-related issues, fostering continuous improvement in processes.
• Conduct thorough inspections of vehicles, maintenance processes, and repair work to verify adherence to quality standards.
• Ensure that vehicles are maintained in a safe and reliable manner, aligning with industry regulations and safety protocols.
• Collaborate with relevant stakeholders to communicate and implement quality standards effectively across the organization.

Requirements:

• Minimum Diploma or Bachelor's Degree in a relevant field
• Minimum 1 year of experience within the similar capacity.
• Keen interest in automotive-related work is highly preferred.
• Proficiency in relevant quality assurance processes will be an added advantaged.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Job Description:

• Responsible for the supervision, review and implement the organisation’s IT strategies and policies for all business processes in respect to the law, regulations, guidelines and IT standards including digitalisation of processes.
• Advise higher management on business operations relating to IT, risks and any other policy requirements
• Manage projects, including the design and deployment of new IT systems and services within the organisation
• Manage and supervise staff and identify opportunities for team training and skills advancement.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations to improve the IT infrastructure.
• Analyse departmental needs, identify vulnerabilities, boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs, using its full range of capabilities, and stay informed about new features and competitor solutions
• Review, update and implement IT policies, SOPs and processes
• Generate IT reports on a timely manner
• Propose and monitor the department budget and tap on governmental grants to innovate, upgrade or refurbish existing systems
• Source, monitor and manage vendors to ensure the best-possible services are being offered and value for money and business needs
• Train employees on software and hardware matters, troubleshoot issues and provide technical support as and when required
• Develop and execute business continuity plans and maintain data backups
• Analyse business requirements by partnering with key stakeholders across organization to develop solutions for IT needs.
• Carry out any other tasks assigned by the CEO and higher management

2. Candidate Requirements:

• Bachelor’s Degree in Information Technology or Computer Science
• 2 years of experience in IT management
• Management and leadership skills
• Knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking
• Ability to work under pressure, plan personal and team workload effectively, and delegate accordingly.

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

***Disclamer: Only shortlisted candidates will be contacted.

Responsibilities:

• Develop and implement strategic initiatives for quality coordination and testing, ensuring alignment with organizational goals.
• Identify and propose effective solutions to address quality-related issues, fostering continuous improvement in processes.
• Conduct thorough inspections of vehicles, maintenance processes, and repair work to verify adherence to quality standards.
• Ensure that vehicles are maintained in a safe and reliable manner, aligning with industry regulations and safety protocols.
• Collaborate with relevant stakeholders to communicate and implement quality standards effectively across the organization.

Requirements:

• Minimum Diploma or Bachelor's Degree in a relevant field
• Minimum 1 year of experience within the similar capacity.
• Keen interest in automotive-related work is highly preferred.
• Proficiency in relevant quality assurance processes will be an added advantaged.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide administrative support to the sales team which includes tender preparation, quotations and Coordinate deliveries
• Managing customer accounts, following up with customers for administrative purposes, and providing assistance for orders, account statuses, and other problems.
• Supporting sales team to provide excellent service to achieve client retention
• General administrative duties as assigned

Requirements:

• Minimum Nitec in any field
• Experience as a sales support specialist would be highly desirable
• Ability to develop and build relationships with distributors and partners.
• Self-starter, mature, independent, result drive with high level of uncompromising integrity.
• Good written and spoken communication skills in English

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

RESPONSIBILITIES

• To undertake and perform sales & marketing activities to achieve business objectives
• Business development and strategic positioning for products and services assigned
• To liaise with suppliers and customers in a satisfactory manner with regards to enquiries and opportunities

REQUIREMENTS

• Degree in Biotechnology, Biomedical Science, Biochemistry, Life Sciences, Chemical & Biomolecular Engineering, Pharmaceutical Sciences or related disciplines
• Preferably with 1-2 years of relevant sales experience

R23116337

• Basic Salary up to S$4000 (3 – 6 months Contract)
• Pickup provided in the West Part of Singapore
• Hybrid Work arrangement
• Good career opportunities

A renowned global leader in the Fast-Moving Beauty industry, with Singapore’s distribution center serving the whole Asia Pacific region through multiple distribution channels such as travel retail, local subsidiaries, local and cross border direct distribution and ecommerce is seeking for a suitable candidate to join them as a Production Specialist (Supply Chain).

Job Responsibilities:

• Responsible for all communications and coordination with overseas suppliers on a major product line
• Liaise and work closely with internal stakeholders and relevant department to consolidate information, coordinate and align actions and raise alert if necessary
• Supervise and track item processes in systems (e.g. item code creation, bill of materials, item status and parameters etc)
• Liaise and work closely with supplier on production plans and shipping to ensure timely shipping with holistic visibility and tracking
• Source and plan components (Including production orders planning), exchange and dispatch of finished goods to customers/ partners located worldwide
• Follow the executive of the overall process and raise alerts when delays/ issues are identified
• All other relevant duties as required

Job Requirements:

• Min Diploma/Degree in Logistics/ Business/ Supply Chain or related discipline
• Minimum 3 of relevant experience in Production Planning, Demand planning or distribution planning
• Proficient in Microsoft Office (Word, Excel)
• Knowledge of SAP & WMS is advantageous
• Good interpersonal and communication skills

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy.

STARLUX Airlines invites applications from qualified professionals for the Customer Service Specialist position, which will be based in Singapore.

Responsibilities

1. Collaborate with the Company's Sales and Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and customer service related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including Ad-hoc waivers and STPC summaries.

6. Perform other related tasks as assigned by manager.

Qualifications

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

Preferred

1. Demonstrates skills and knowledge in GDS systems, such as Amadeus.

2. Has excellent customer service and communication skills, both verbal and written.

3. Is detail-oriented, organized, resourceful and strives for perfection.

4. Is self-motivated and capable of motivating others.

5. Takes on challenges and can work under pressure.

6. Possesses good judgment and is a strong team player.

Education

Diploma and above or equivalent experience.

Work Experience

Minimum one year’s experience in the travel industry, focusing on customer service or reservation and ticketing.

Licenses and Certification

None.

Due to the high volume of applications, we will only able to contact candidates who have been shortlisted. We look forward to hearing from you!

We are looking for qualified and experienced speech & drama teachers to conduct lessons at preschools. You will have an enriching experience conducting our story-inspired speech and drama curriculum that unleashes the little performer in young children!

LCentral Brand:

Established in 2008, LCentral is a Premier English Specialist providing quality English enrichment for students from N1 to P6.

We also provide literacy-based speech and drama programmes for preschools by creating a language-rich environment for young children focusing on presentation confidence and performance competence.

We are seeking a dynamic Singaporean or PR as a speech and drama teacher for a part-time position.

Qualifications and Requirements

• A Diploma in language, arts, music, education or a related subject
• A Bachelor’s Degree would be an added advantage
• At least one year of relevant teaching experience
• Professional Speech & Drama Certifications or Certification in Music is an added advantage

Professional Qualities

The ideal candidate will:

• Deliver LCentral’s proprietary speech-and-drama lessons in an enthusiastic and engaging manner, by developing rapport with students, adhering to lesson plans, and achieving the learning objectives
• Communicate effectively with parents regarding instructional programs, lesson policies, practices, procedures, and their children’s learning and development
• Understand their role as an external service provider representing LCentral, and build and maintain relationships with preschool personnel, including administration staff, teachers and management.
• Participate in activities to enhance professional growth, which may include, but not be limited to, training and workshops
• Show evidence of achievement toward goals and consistently engage in self-evaluation

Performance Responsibilities

The ideal candidate will:

• Showcase positive energy, enthusiasm, and patience when handling students and other matters relevant to the position
• Demonstrate strong communication and interpersonal abilities
• Possess strong spoken and written English language skills
• Demonstrate good classroom management skills
• Engage young learners in various learning experiences and provide opportunities for every student to succeed
• Use a variety of teaching materials, equipment and props to stimulate a positive learning experience for all students
• Involve all students in the learning process and adjust instruction according to the needs of the students
• Demonstrate knowledge of varied methodologies in instruction and a good understanding of content and curriculum
• Establish and maintain clearly defined routines and procedures by demonstrating a positive role model for students
• Radiate a passionate for teaching, love of children, and he able to create a positive learning environment by dealing with students’ behaviour in a fair, respectful, sensitive manner
• Liaise closely with the Curriculum Team on any matters concerning student behaviour, development, or performance

Work Locations

• The ideal candidate will be flexible as regards to work location.

Remuneration and Benefits

• Remuneration is commensurate with qualifications and experience.

If this is you, submit your CV with contact details (email address and phone number) through the job platform, alternatively email to [email protected]

Kindly note that only short-listed applicants will be contacted.

Responsibilities:

Order Fulfillment

• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.

• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.

• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP

• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.

• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well archieved.

Customer Services and Logistics Operations

• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines

• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.

• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.

• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.

Continuous Improvement

• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.

• Continuously analyze the current work processes and documentation and propose improvements.

Requirements:

Candidate will need to correspond with Korea counterparts and customers. Proficiency in Korean is essential.

• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.

• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.

• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance. .

• Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

Responsibilities:

• Technical post-purchasse assistance for both internal and external clients mandated by the business.
• Complete on-site tasks as directed, including:

- Overseeing the commissioning and installation of machinery, carry out instruction for customers.

- Post-purchase servicing duties such as upkeeep, troubleshooting, client education, projects to upgrade current production lines.

• Handle emergency assistance cases and on-call duties from a distance or in person client websites.
• Provide technical assistance to the sales teams.
• Organize service and capital projects for delivery between the company delivery units and clentele.
• Take part in FAT exam as required.
• Take part in the creation of new goods and services.
• Manage service and support sales of maintenance and spare parts, organizing and scheduling of tasks.
• Maintain regular contact with clients.

Requirement:

• Bachelor's or Diploma degree in mechanical, electrical, or robotic systems engineering.
• At least three (3) years of expertise with engineering duties, PLC, and HMI programming in the plywood or the wood processing business.
• Practical installation and troubleshooting experience with adjustable-speed drives and PLC/PC controls in industrial machines.
• Skilled in PC-based control systems, such as Siemens, Allen Bradley, Beckoff, Omron, etc., and PLC Programming.
• Can recognize how electromechanical system works.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Are you seeking the new norm career opportunities?

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

Who we are

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

Our DELIVERIES:

· Quality

· Speed

· Technology

· Right Pricing

· User eXperience

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

IT Governance, Audit, Risk & Security Analyst

Job Title: IT Governance, Audit, Risk & Security Analyst

Work Location: Downtown, Singapore

Job Type: 1 year contract, subject to renewal

About the Job

The : IT Governance, Audit, Risk & Security Analyst will be responsible for ensuring the compliance of company’s technology landscape against establish guidelines MAS Technology Risk Management Guidelines & MAS Cyber Hygiene), group policies and standards.

Primary Responsibilities:

1. To assist in

· ISO 27001 assessment, compliance review and certification.

· Internal/external IT audit management.

· Technology risk management.

· Information security issues and SLA (Service Level Agreement) overview.

· End of life/end of support (EOL/EOS) management.

2. Identify and implement continuous improvement / automation to enhance governance process.

Job Requirements:

· Diploma or Bachelor's degree in Information Security, IT Engineering, Information Technology, or related field.

· Proficient in project management and coordination, with hands-on experience.

· Strong knowledge of software engineering, emphasizing secure software development.

· Familiarity with the Secure System Development Life Cycle (SDLC) process.

· Critical Thinker with excellent judgement and strong initiative.

ARE YOU THATZ ONE?

Get in touch

· Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

· Apply through this application or send your resume to [email protected]

· All shortlisted candidates will be contacted

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

Instagram: https://instagram.com/thatz_international

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548

STAY SAFE AND HEALTHY! TAKE CARE!

Responsibilities:

• Plan, coordinate and perform IT audits of financial and other systems including audits over system development and data management procedures.
• Review IT control design and operating effectiveness
• Identify risks associated with the IT systems and the corresponding counter measures (mitigating controls).
• Extract and process different types of datasets for analysis and audit tests
• Support the IT audit team with project management tasks.
• Perform general and specific IT-related controls review on client’s system based on BDO Methodology Performing data analytics using IDEA & Power BI
• Engage with various stakeholders within the firm as well as clients professionally
• Prepare detailed working papers and supporting documents and get it reviewed and approved by reporting Manager.
• Prepare IT Audit reports including audit observations and recommendations.
• Discuss on the audit findings with the client and get their responses.

Requirements:

• Possess a bachelor’s degree in Accountancy, IT or related field
• 2 to 3 years of relevant working experiences
• Excellent verbal and written communication skills
• Ability to work effectively in a team.
• Working knowledge of Microsoft Office (Excel, word, power point, Visio, outlook) and data analytics tools like Idea and Power BI would be an added advantage.
• Knowledge of IT Applications like SAP, Oracle, Microsoft Dynamics, etc. would be an added advantage.

If you’re a talented IT operations engineer with a proactive approach, we want you to help us build a safer, more open internet for millions of people worldwide.

Who you are

You’re a natural at solving problems, have experience tracking and maintaining IT assets, and know how to ask the right questions to get to the crux of an issue. You’re patient and determined, and you voice your concerns when the balance between effort and impact seems off.

What you’ll do

You’ll be responsible for supporting hundreds of colleagues globally through our cloud-based infrastructure. We maintain 100+ SaaS services on Okta, as well as Google Workspace, and workstations including Mac, Linux, Windows, Chromebooks, and AWS WorkSpaces. Workstations run device-management and endpoint protection clients, and we use SIEM to monitor events from our endpoint protection platform, applications, and networks.

In this role, you can expect to:

• Onboard new hires, provision laptops, and provide technical support
• Identify, prioritize, and resolve reported problems involving data, account administration, desktop hardware/software, and applications, escalating to the next tier when appropriate
• Perform support requests on various cloud services such as Google Workspace and Okta
• Monitor a helpdesk to provide support to 700+ geographically dispersed users and respond to tickets within the agreed time frame
• Work closely with IT vendors and partners
• Maintain an inventory of consumable IT products and know how to restock them locally

What you’ll bring

• Intermediate knowledge in administering end-user workstations (Windows, macOS, ChromeOS, Linux)
• An understanding of basic troubleshooting for desktop and endpoint hardware issues
• Ability to sanitize and reimage workstations and other devices
• Knowledge of common helpdesk/service desk systems and how to effectively use them
• Intermediate knowledge of managing SaaS services such as Google Workspace, Okta, and 1Password
• Intermediate knowledge of endpoint management solutions such as Workspace One and Kandji
• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations

How you’ll succeed

Your success in this role will be measured by:

• Your skill in identifying, prioritizing, and resolving reported problems
• Your ability to resolve issues and be an effective point of escalation
• Your contributions to the growth and development of the IT Operations Team through mentoring junior colleagues, sharing knowledge, and facilitating a collaborative and innovative environment
• Your role in ensuring our users are as productive as possible
• Your impact on user satisfaction as reflected in regular CSAT surveys

How we’ll support you

In our IT ecosystem, we are dedicated to empowering decision-making at all levels. Our culture is rooted in the inverted pyramid approach, where the engineers, who have a deep understanding of IT processes and technology, are the ones with the authority to make impactful decisions.

• We prioritize treating every team member with respect and promote open and constructive feedback, ensuring a culture of trust and transparency
• We encourage learning through experimentation and provide a safe space for everyone to learn from their experiences
• Our managers are dedicated to facilitating career growth and creating an environment that attracts and supports talented engineers

WHO WE ARE:
PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:
Be part of our dynamic team as a Sales Operations Specialist and take charge of revolutionizing our sales operations! In this exhilarating role, you will spearhead the management and enhancement of our sales processes, tools, and data to propel us toward unparalleled success in achieving our revenue and growth objectives. If you thrive in a fast-paced environment and are ready to make a significant impact, then this is the opportunity you've been waiting for!

YOUR RESPONSIBILITIES:

• Collaborate with business team to develop and implement sales strategies, plans, and forecasts
• Maintain and improve our CRM system, ensuring data accuracy, quality, and completeness
• Create and update sales reports, dashboards, and KPIs to provide insights and recommendations to senior management and stakeholders
• Support the sales team with proposal development and contract management
• Identify and resolve any issues or bottlenecks in the sales process, and propose solutions for improvement
• Research and evaluate new sales tools, technologies, and best practices to enhance our sales performance and efficiency

YOUR PROFILE:

Must-Have:

• Motivated by driving Sales Operations in the tech industry, ideally in a tech consultancy with experience across Singapore, Australia and SEA
• Solutions oriented and strategic with an desire to use technology for automation
• Proficient in pulling and interpreting data, and distilling insights using analytics tools to evaluate Sales performance, ideally familiar with HubSpot, LinkedIn and Sales Prospection tools
• Highly collaborative and works well in a diverse environment, ideally having experience working closely with senior stakeholders internally and externally.
• Strong written and verbal communication skills, you are known for being able to convince and build trust and responses naturally
• Robust skills in engaging others and articulating ideas clearly
• Strong written and verbal communication skills, allowing you to assist in crafting compelling content and collaborating across teams

Should-Have:

• Minimum 2 years of working in Sales Operations
• A solid understanding of sales processes, methodologies, and business principles is essential.
• Familiarity with key sales metrics, such as conversion rates, customer acquisition costs, and revenue forecasts, is important.
• Strong Analytical and Reporting skills are essential
• Highly motivated win mentality
• Highly capable of managing time and tasks independently
• Skilled at autonomous decision-making within a given framework and offering guidance to team members from various functions.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

This role will be involved in performing audits and reviews of IT functions and key tasks (including Applications, Operating Systems, Databases, Networks, Infrastructure controls and security).

• Solid understanding of internal controls and corporate governance.
• CISSP/CPA/CISA/PMP-Good to have
• Hands-on experience on analytical and visualization tools

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

This is a unique and highly visible opportunity for a driven Senior Account Manager to join PALO IT Singapore.

The core focus of this role is on maintaining, nurturing and growing existing relationships and our preferred candidate has a mixed background as sales, project manager/scrum master/program manager and has a proven track record of effectively influencing the most senior decision makers within the digital/technology domain.

YOUR RESPONSIBILITIES:

Client Relationship Management:

• Build and maintain strong relationships with clients
• Understand client needs, challenges, and goals to provide tailored solutions.
• Regularly engage with clients to address inquiries, resolve issues, and ensure satisfaction.

Sales and Business Development:

• Identify new business opportunities within the private sector.
• Develop account strategies to achieve sales targets.
• Present our technology consulting services to potential clients.
• Negotiate contracts and pricing terms.
• Participate in industry events for thought leadership and networking

Account Management:

• Manage existing client accounts by understanding their technology requirements.
• Collaborate with cross-functional teams (technical, delivery, and support) to meet client expectations.
• Monitor project progress and ensure timely delivery of services.
• Oversee account P&L across projects

Market Research:

• Stay informed about industry trends, regulatory changes, and competitive landscape.
• Identify areas for growth and innovation within the healthcare market.

Reporting and Analytics:

• Track key performance metrics related to account management and sales.
• Provide regular reports to management on account status, revenue, and growth opportunities.

YOUR PROFILE:

• Extensive knowledge within the innovation & transformation space
• Extensive experience in leading and developing accounts
• Experience in crafting proposals for client needs
• Experience in agile delivery methodologies
• Experience with project management
• Experience working within a consultancy environment
• Outstanding communication skills both verbally and in writing.
• Be a team player, with a great sense of humor.
• Candidates with entrepreneurship background and attitude will be preferred.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities:

• Perform regular keyword & competitor research to identify gaps & opportunities and propose content topics
• Perform on-page SEO for website pages and blog to boost search rankings and site traffic
• Work with an in-house content specialist and source for writers to build pillar articles and create a library of quality content
• Optimize and proof-read content articles before publishing
• Do YouTube keyword research and propose video content ideas. Optimize YouTube video titles, descriptions, captions and tags.
• Perform link-building and outreach activities to improve website authority and backlink profile.
• Regularly monitor and report SEO performance metrics using tools like Google Analytics and Semrush; provide insights and recommendations for improvement
• Identify technical SEO issues and work with web developer to optimize site performance
• Stay in tune with the latest search algorithm updates

Requirements:

• Bachelor’s degree

• Minimum 2 years of SEO work experience

• Proven track record of ranking keywords on Page 1

• Experience in Semrush or equivalent tool, HubSpot, WordPress CMS and Google Analytics

• Knowledge or interest in stock market, investing & trading

• Strong command of English language

Interested candidates please email your cv to Victor Teoh (R1218406)- [email protected]

Please include with your application:

· Portfolio featuring content articles optimized by you

· SEO content writing portfolio

· Reasons for leaving your current and previous employment(s)

· Current / last drawn and expected salary

· Availability / notice period required

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS / IPCC Working Group II Technical Support Unit).
• Liaise with the TSUs host organization to establish the TSU IT infrastructure and manage the procurement, configuration, maintenance, and modernization of its IT infrastructure components.
• Provide system administration support for all platforms, including PC, Mac, and Linux systems and ensure the smooth functioning and security of IT systems, addressing any technical issues that may arise.
• Set up and maintain electronic databases relevant to the activities of Working Group II and ensure the integrity and security of these databases.
• Establish and maintain procedures for data backup and security to safeguard critical information and implement measures to protect data from loss or unauthorized access.
• Manage platforms and mechanisms that support collaborative drafting of reports and figures by author teams and facilitate the submission of nominations and review comments by experts and governments.
• Develop and maintain an author portal with tools to assist in the assessment process and provide technical support for authors engaged in the drafting and review of reports.
• Develop and maintain the Working Group II pages of the IPCC website, including microsites for specific reports.
• Provide IT support during international meetings and sessions of the IPCC Working Group II and ensure that technological requirements for meetings are met, and technical issues are promptly addressed.
• Support the curation of data products from Working Group II reports in collaboration with the Task Group on Data and the IPCC Data Distribution Centre.

• Degree in computer sciences, information technology or a related field; with at least 5 years of relevant work experience after conferment of first degree.
• Experience in the system administration of local networks with the highest security requirements;
• System knowledge of PC, Macintosh, networks, mail and web servers, and backup systems;
• Experience with website development and maintenance;
• developing databases;
• working in a multi-cultural team.
• Excellent oral and written English at the technical level.
• High degree of stress-resistance and capacity to work to deadlines.
• Willingness to travel internationally.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

Sembcorp Industries is a leading energy and urban development player, driven by its purpose to do good and play its part in creating a sustainable future. As a leading pan-Asian renewable energy player committed to climate action, Sembcorp is nurturing a new corporate venture in carbon management. Combining Sembcorp’s technical and operational strength as a renewable energy and sustainable solutions provider and the agility of a startup, Sembcorp aims to connect an ecosystem of partners and leverage on digital technology to support organisations in carbon management and in their climate action journey.

We are looking for highly motivated, dynamic and thoughtful individuals with a passion to make a difference to join us and be part of this exciting journey to deliver lasting positive impact.

1. Employee Services & Data Management

• Oversee the delivery of HR services end to end, including but not limited to onboarding, offboarding, employee life cycle processes and learning administration.
• Act as a point of contact for employee inquiries, providing information and assistance as needed.
• Provide guidance to employees and managers on HR policies, procedures, and best practices.
• Ensure data integrity and compliance with relevant data protection policies and regulations.
• Develop and maintain service catalogue and service level agreements (SLAs) to measure and improve service performance.

2. Employee Experience

• Identify employees’ touchpoints and design a framework to deliver the best-in-class employee experience from hire to retire stage.
• Investigate and resolve service gaps, HR system issues and enquiries in a timely and professional manner.
• Collaborate with HR Business Partners to support business expansion and provide innovative solution for complex issues.

3. Process Optimisation

• Harmonise and improve operations efficiency through automation and digitisation.
• Work with Digital and various functions to provide input on technology solutions to improve HR service delivery.
• Stay updated on industry trends and best practices to ensure the team remains innovative and proactive.

Qualifications, Skills & Experience

• Bachelor’s degree in human resources, engineering, business administration, or a related field.
• Proven experience in HR Shared Services or a similar role.
• Strong leadership and team management skills.
• In-depth knowledge of Singapore Employment Act, HR processes, and shared services best practices.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

You are responsible at our client's engagements to lead a whole project from start to end (pre-sales, inception, discovery, delivery, completion, handover). You have the capabilities to lead toward successful delivery, maintain strong engagement with our clients, communicate clear and focused messages to different parties, and facilitate interactions between the different teams and stakeholders.

YOUR RESPONSIBILITIES:

PROJECT LEADERSHIP

• You are expected to maintain and uphold the transparency on the indicators representing the health of the project to the teams and the client.
• You maintain a good situation awareness to the team of project scope/requirements vs progress, and drive resolution of team level impediments.
• You are responsible for overseeing the PALO IT delivery team(s) in terms of the quality of service provided for the project. As the customer advocate, you will relay feedback and escalate issues within internal teams.

ENGAGEMENT

• You are a trusted advisor and partner to the client in all matters relating to the project.
• You manage the P&L with the account manager to ensure the financial goals of the project are achieved.

COMMUNICATION

• You commit to facilitating delivery success and serving as the go-to point for clients' various aspects of product delivery. i.e you will act as a strategic liaison between senior client stakeholders, our project team(s) and sales team.
• Serve as a liaison between all stakeholders and the teams, as well as bridge between conflicting needs.
• You document reports (project health, key highlights, RAID, steering committees, etc) and communicate them to external and internal stakeholders

FACILITATION

• You prepare for and facilitate workshops/meetings by establishing the framework for bringing team members and stakeholders to valuable and tangible outcomes.
• You create customized agendas and facilitate workshops to align team members and stakeholders on the product to deliver and ways of working.

AGILITY

• You coach and guide your team to improve the way they work by focusing on team empowerment, collaboration, skills acquirement, and product value.
• You coach clients on product ownership such as vision, release plan, backlog management, value identification, and stakeholder management.
• You provide the team with focus and guide them toward improving the way they work.
• You teach the basics of Scrum to the team (client included), explain the scrum events, & artifacts.
• You are also able and willing to facilitate scrum events: planning, review, retrospectives.

YOUR PROFILE

• You enjoy leading and managing teams, deciding approaches, communicating, organizing, and setting goals, and thus improving the direction and efficiency of teams.
• You have a natural ability to understanding the client’s business landscape and challenges.
• You have strong communication skills to engage/drive discussions with senior stakeholders and to facilitate interactions with all parties and individual team members.
• You have at least 5 years of experience leading software development projects in an agile/iterative environment (discovery, design, development, testing, deployment, maintenance).
• You have the knowledge and skills on servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
• You can play the role of a Scrum Master or/and a Product Owner according to the type of engagement.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Employee Services & Data Management

• Oversee the delivery of HR services end to end, including but not limited to onboarding, offboarding, employee life cycle processes and learning administration.
• Act as a point of contact for employee inquiries, providing information and assistance as needed.
• Provide guidance to employees and managers on HR policies, procedures, and best practices.
• Ensure data integrity and compliance with relevant data protection policies and regulations.
• Develop and maintain service catalogue and service level agreements (SLAs) to measure and improve service performance.

Employee Experience

• Identify employees’ touchpoints and design a framework to deliver the best-in-class employee experience from hire to retire stage.
• Investigate and resolve service gaps, HR system issues and enquiries in a timely and professional manner.
• Collaborate with HR Business Partners to support business expansion and provide innovative solution for complex issues.

Process Optimisation

• Harmonise and improve operations efficiency through automation and digitisation.
• Work with Digital and various functions to provide input on technology solutions to improve HR service delivery.
• Stay updated on industry trends and best practices to ensure the team remains innovative and proactive.

Qualifications, Skills & Experience

• Bachelor’s degree in human resources, engineering, business administration, or a related field.
• Proven experience in HR Shared Services or a similar role.
• Strong leadership and team management skills.
• In-depth knowledge of Singapore Employment Act, HR processes, and shared services best practices.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Responsibilities:

• Internally coordinate the legal onboarding of LNG desk counterparties including liaison amongst internal stakeholders and the internal review and implementation
• Manage the drafting, review and negotiation of transaction-specific confirmation notices against deadline, including tracking commercial terms, relevant counterparty agreement, and escalations as applicable (on the basis of legal templates)
• Supervise administrative team in the LNG desk-related documentation validation and execution process
• Complete legal aspects of pre-transaction documentation, including tender-related legal documentation (eg non-disclosure agreements, on the basis of legal templates)
• Identify non-standard / risk clauses and coordinate with the relevant internal stakeholders for review
• Create and keep updated and confirmation notice database of terms, precedents and templates
• Timely file and track contracts in the in-house database management software
• Act as a subject matter resource on template contracts, LNG counterparty-specific documentation formats, and house positions in particular regarding recurring legal, regulatory and drafting issues
• Participate in documentation and operational improvement projects, and integrate new tools to enhance overall processes (eg Snoop-e visa grid together with the administrative team)
• Interact with the LNG desk, middle office and the administrative team in order to be able to respond to and evaluate commercial requirements
• Follow and stay on top of the LNG business development
• Strictly adhere to and comply with the policies and codes

Requirements:

• Minimum Bachelor’s degree
• 2+ years operations/commercial/contracts/legal experience in the oil and gas industry (LNG)
• Knowledge of global LNG markets and commercial contracts strongly preferred
• Strong coordination, negotiation and interpersonal skills (ability to work with a variety of internal departments)
• Strong oral and written communication skills
• Excellent mathematical skills and ability to analyse large amounts of data
• Ability to work under pressure, prioritise and work to deadlines
• Ability to work without supervision, and in a multi-cultural trading environment
• Accurate and efficient working style with high attention to detail
• Adaptive to change, prepared to go the extra mile
• Sensitivity to confidentialities combined with good judgment
• Computer literacy: MS Word, MS Excel and Outlook
• Fluent English essential. Spanish and/or French language skills a plus

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

As an IT Executive, you will be responsible for providing technical support, managing IT infrastructure, and ensuring the smooth operation of computer systems, including Point of Sale (POS) systems, within the organization. This entry-level position is ideal for candidates with a strong interest in information technology and a willingness to learn and grow within the field.

Key Responsibilities

Technical Support:

• Provide first-level technical support for end-users, including assistance with POS system-related issues, on a 24/7 standby basis.
• Collaborate with POS system vendors for issue resolution and updates, ensuring timely responses to critical incidents.
• Troubleshot and resolve hardware and software problems related to POS terminals during non-business hours.

IT Infrastructure Management

• Assist in the installation, configuration, and maintenance of POS systems and related hardware, ensuring their availability around the clock.
• Monitor and manage the performance of POS systems, including proactive measures to address potential issues during standby periods.
• Implement and follow IT security protocols for the protection of POS data and systems, with heightened vigilance during critical events.

Software and Application Management:

• Install, update, and configure POS software applications on terminals during non-business hours.
• Provide training to end-users on the effective use of POS systems, both during regular business hours and special events such as club nights.
• Collaborate with software vendors for rapid issue resolution and updates related to the POS system, ensuring minimal disruption to operations.
  

Documentation and Reporting:

• Maintain accurate records of POS system configurations, inventory, and support activities during 24/7 standby periods.
• Generate regular and ad-hoc reports on POS system performance, issues, and resolutions.
  Document solutions to common POS-related issues for future reference, with a focus on efficiency and speed during critical events.

User Training:

• Conduct training sessions to enhance end-users' understanding of POS systems during regular business hours and provide on-the-spot guidance during special events like club nights.
• Create user-friendly guides and documentation to assist employees in resolving common POS system issues independently.

Qualifications:

• Diploma in Information Technology, Computer Science, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team.

• Eagerness to learn and adapt to new technologies.

Preferred Skills:

• Basic knowledge of networking principles.

• Familiarity with operating systems (Windows, Linux, MacOS).

• Understanding of IT security best practices.

• Experience with POS systems and retail technology is a plus.

• Previous exposure to helpdesk or customer support is advantageous.

• Willingness to participate in bi-weekly onsite standby support during club nights.