General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

Roles & Responsibilities

• Report to and assist the Operations Manager with the entire catering operations
• Assembling food items / equipment according to the event orders
• Loading and unloading of equipment and food
• Punctual delivery of food and set up of events
• Support the logistics and provide catering services including set up, fulfill service staff requirements when needed for all types of events.
• Responsible for proper care of catering equipment.
• Ensure timely delivery of all events as per the delivery schedule.
• Liaise with clients on set-up requirements.
• Ensure that vehicles are in good working condition and to maintain cleanliness of vehicle
• Exhibit excellent customer service
• Understand and comply with the mandatory hygiene standards and requirements
• Perform any other duties assigned by Superior

REQUIREMENTS

• Must possess a Class 3 driving license with clean records and good driving skills
• At least 1 year(s) of working experience in the related field
• Must be physically fit and strong as the job requires carrying of heavy events equipment.
• Able to work in a fast paced environment.
• Excellent customer service and able to interact well with clients
• Excellent leadership, interpersonal and communication skills.
• Able to work under pressure and a good team player.
• Able to work independently and yet adhere to the strict timelines.
• Willing to work shifts, weekends, and public holidays
• Experience in the set-up of buffet events will be advantageous.

Position title: Senior Executive/ Assistant Manager, Partnership Communications & Stewardship

Reports to: Manager, Partnership Communications & Stewardship

Location: Singapore

Date: March - July 2024 (Contract Role)

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Overview of Partnerships Team / Unit

The Partnerships Team develops and builds partnerships and relationships that drive income to support WWF’s conservation goals. The team’s aim is to contribute significant, sustainable levels of philanthropic funding from 1) high-networth individuals (HNWI) 2) trusts and foundations, 3) companies to support the local (Singapore-based) and regional (mainly South-East Asia) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission.

The team works closely with the Senior Management Team and peers in Conservation, Communications, Sustainable Finance, and Accounting and Finance teams to effectively contribute to the implementation of WWF-Singapore’s partnerships and philanthropic strategy.

Major Duties and Responsibilities:

We are looking for an enthusiastic, self-motivated, people person with a positive attitude that could help manage and steward WWF’s partnerships. This is a maternity cover role and you will be working closely with our core team to drive long-term partnerships with new and existing partners as well as engaging them through different activities.

Primary Role in Stewardship & Communications (85%) Account Management & Relationship Building

• Multitask and manage medium to priority partnerships and ensure that existing partners are stewarded appropriately, resulting in profitable long-term partnerships.
• Maintain open lines of communication with partners and/or relevant stakeholders to foster strong relationships and ensure they are informed.
• Proactively identify partnership-related issues and challenges, communicate and implement timely solutions.
• Map partnership outcomes according to agreement terms and provide regular impact reporting to partners.
• Work with the relevant Project Team to ensure progress of partnership outcomes and deliverables are on track as per agreement.
• Responsible for managing, tracking and spending of funds received by certain partnerships, in close collaboration and alignment with the Project and Finance teams.
• Gather data and insights from the partnerships managed to be shared with the Stewardship Team for the development of long-term partnership strategies and retention plans.

Strategic Partnership Communications

• Work closely with the Partnership Communications lead on communications-related deliverables under partnerships.
• Work together with the Communications Team on development of thought leadership, PR & Media pieces for partnerships.
• To analyse, monitor and explore opportunities to communicate about partnerships through various channels.
• Co-lead the execution of the Annual Partnership Reports to recognise key partnerships and maintain transparency as part of network standards.
• Co-lead the development of the quarterly Partnerships Newsletter to communicate project updates and key highlights to the partnerships database.

Corporate Engagements

• Lead the planning and execution of community or employee engagement activities for corporate partners (eg. Green Talks, Workshops etc.).
• Work with relevant internal and external stakeholders to deliver engagements effectively.

Secondary Role in Engagements & Fundraising (15%) Business Expansion

• Support the Partnership development team with any business development activity as required.
• Identify new opportunities within existing partnership to expand the scope of work and raise more funding for WWF’s conservation work in Singapore and regionally
• Successfully renew existing accounts.
• Perform other duties as required.

Required Qualifications:

• Bachelor’s Degree in Business, Corporate Marketing, Events, Marketing or Communications or any other relevant field.
• Minimum 2-3 years experience in Agency, Corporate Marketing, Client Servicing and/or Event Management preferred.
• Previous work experience in an international NGO sector will be an advantage.
• Fluent verbal and written communication skills in the English language. Bilingual is a plus.

Required Skills and Competencies

• Possess strong account management or client servicing skills
• Adaptable and proactive in managing accounts with minimal supervision. Experience in budget management is a plus.
• Ability to plan workload, estimate timelines accurately and work autonomously in a fast-paced environment.
• Solution-oriented and ability to develop and maintain strong working relationships with internal and external parties of different levels and backgrounds.
• Great listening, negotiation and presentation skills.
• Ability to meet tight timelines and handle multiple projects while meeting the needs of project partners and stakeholders.
• Ability to work in an international and multilingual environment is essential.
• Familiarity with basic softwares such as Google Suites and Microsoft Word, Excel, PowerPoint. Experience using project management and integration tools (eg. Asana, Active Campaign etc.) is a plus.
• Basic design skills and knowledge working with Adobe softwares (eg. Illustrator and Photoshop) is a plus.

Working Relationships

Internal – Ensures intra and inter-department collaboration for the optimal use of resources and organisational alignment. Works closely with the Partnerships Team, and the wider Fundraising, Conservation and Communications Team to ensure partnership deliverables are executed in a timely manner and communicated well.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, trips, communication materials and as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Responsibilities:

• Prepare full sets of accounts (AP/AR/GL, account reconciliation, FA registration)
• Ensure timely, accurate month-end and year-end closing
• Coordinate and liaise with internal parties to support intercompany activities
• Liaise with auditors, tax agents, and corporate secretarial agents
• Prepare monthly payments by Internet banking or cheque payment
• Monitor cash flow and bank accounts
• Assist in preparing quarterly GST returns, ECI, and Tax computation
• Support forecasting and budgeting exercises as per corporate guidelines

Requirements:

• Account-related qualification with 4 years of experience in Account field (Recognised Degree or Diploma in accountancy/ ACCA).
• Strong written and verbal communication skills
• Strong organizational skills
• Able to work independently
• Proficiency in SAP B1 will be preferred. An internal SAP consultant will provide SAP training

The Write Connection Group is a premier education group in Singapore with 13 centres across the island and a head office. We are looking for an IT Executive to join our Internal Operations Department to support our growth and expansion in Singapore and overseas.

Responsibilities

• Manage IT requests and provide IT support to TWC Group centres and head office, and ensure all IT tickets are responded to and resolved in a timely manner.
• Plan and conduct regular checks, analysis, diagnosis and troubleshooting for all TWC Group premises to ensure all software and hardware are up to date and effective, so as to prevent any possible disruptions in daily operations.
• Assist with the review, update and implementation of IT policies, SOPs and processes based on departmental needs, to minimise vulnerabilities, boost productivity and increase efficiency of IT systems and processes.
• Set up and maintain drives for all regular IT-related SOPs, guidelines, accounts, inventory and records, as well as other related information for IT Team and key stakeholders’ reference.
• Conduct research and maintain up-to-date understanding of the latest threats, vulnerabilities, mitigation, IT security, industry best practices, regulations.
• Provide all TWC staff with the necessary IT equipment and access to relevant company resources. Maintain and update an inventory for all IT equipment and access information.
• Perform installation, setup, configuration, migration, upgrading and testing of software applications, IT equipment and network.
• Provide IT support for company events (e.g. Town Hall Meeting and Staff Appreciation Night).
• Other IT related tasks and scopes.

Requirements:

• Possess at least a Diploma (preferably IT, Computer Science, or a related discipline).
• Fresh graduates are welcome to apply. For Senior IT Executive, at least 2 years’ experience in the IT field in a relevant role is required.
• Responsible and solution-oriented.
• Ability to learn to use Google Workplace (Sheets, Forms, App Script etc). Familiar or able to efficiently learn to handle HTML/CSS, Mac platform, Apple systems and devices.
• Able to organise tasks and work efficiently to meet tight deadlines with minimum supervision.
• Technically savvy and self-motivated learner.
• Possess excellent communication and task management skills.
• Proficiency in spoken and written Mandarin is a plus as future work will involve collaboration with international teams based in other countries in Asia.

Work Hours and Location:

• Work Days: 5-day work week (4 weekdays and 1 weekend). The weekend may be a Sat or Sun depending on roster.
• Work Shifts:
  • Weekdays: 10.30am - 7.30pm / 12.30pm - 9.30pm depending on the roster
  • Weekends: 8.30am - 6.30pm
• Work Location: TWC HQ, Guthrie House, Bukit Timah. (Candidates may be required to travel to various TWC centres when the need arises.)

Note to Applicant:

1. Please state your earliest start date.
2. Send your CV to [email protected]

IT Executive

We are looking for a dynamic and passionate IT Executive.

Job Description

• To develop and implement internal IT operating procedures at Company level with provision of training to all employees.
• Responsible for managing the company’s entire network systems, including but not limiting to hardware configurations and software installations.
• Issuance of IT assets to new hires and collection IT assets
• Responsible for researching, diagnosing and troubleshooting to identify solution(s) to resolve system and/or network issues within the company.
• Act as a liaison between 3rd-part vendor and internal staff during problem escalation until issue is resolved with proper documentation.
• Coordinate warranty services and perform health checks by monitoring availability and functionality of the network systems.
• To manage and keep proper log records of IT issues for traceability and audit purposes.
• Any other relevant duties as and when assigned.

Requirements

• Minimum Diploma holder in Information Technology, Computer Science or similar field.
• Equips with 2 to 3 years of relevant working experience with extensive knowledge in computer hardware systems and familiarity in general OS systems, Enterprise, programming languages and office software applications.
• Has good IT and problem-solving skills
• Demonstrate project management skills, goal-oriented, and possesses strong delivery/milestone focus
• Excellent interpersonal communication skills and stakeholder management skills, good collaborative team spirit, and a can-do attitude.

This will be 6 month contract based in Singapore

Job Description:

• Engage directly with the Customer to prepare, process and close Statements of Work (SOWs) and Work Orders (WO) associated with work on to be performed by company on behalf of the Customer
• Navigate company's pricing tool, budgeting tools
• Partner in-country sellers in Singapore and across the region when required
• Business segment: Unified supports, enterprise only

Candidate Requirements:

• At least 2 years of sales service (sales support or sales operations)

Job Description:

• Source and procure materials
• Get quotations, issue Purchase Orders (PO), Delivery Orders (DO), process Invoices etc
• Arrange and manage drivers’ and workers’ daily work schedule
• Keep track of workers’ attendance/leave/medical leave
• Manage stock inventory, ensure sufficient supply of materials
• Liaise with internal and external parties to arrange materials delivery and ensure daily smooth operations
• Assist in HR responsibilities, including courses registration, workers dormitory registration
• Provide admin support to the team, including document filing, preparing documents, respond to clients’ enquiries via phone calls and emails
• Other ad-hoc duties as assigned

Requirements:

• Minimum O-level or its equivalent
• Computer literate
• Proficient in Microsoft Office (Words, Excel, Powerpoint)
• Familiar with purchase processes (Quotation, POs, SOs, DOs, GR, invoices etc.)
• Able to work in fast paced environment
• 5.5 work days
• Able to communicate in English and Mandarin fluently
• Minimum 1 year of experience in related role
• Customer-oriented and possess good interpersonal skills
• Good time and priority management and organizational skills
• Motivated and willing to learn on the job
• Proactive, responsive, attentive and meticulous

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Handle loan documentations related to Hire Purchase, Credit Loans and other loan products
• Regulate the form and contents of hire‑purchase agreements and the rights in accordance to Hire Purchase Act
• Process loan applications and verify data entry to ensure proper documents submission are correct and in place
• In charge of data entry and document filing
• Responsible for all the data record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
• Liaising with vendors, suppliers & partners for issues pertaining to discrepancies, short payment or collection arrangements
• Assist with sales admin processes
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations

Job Requirements

• Minimum qualification Diploma with 2 years experience in Hire Purchase in vehicle, Credit Loan or other loan products
• Strong in English, able to write, type and speak fluently
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can do attitude
• Good interpersonal and communication skills

We are seeking a dedicated and detail-oriented Sales Support professional to join our Company. The ideal candidate will possess excellent organizational and communication skills, be proactive, and thrive in a fast-paced environment.

Respond promptly to customer inquiries via phone, email, or chat.

Assist in the preparation and submission of sales proposals and contracts.

Efficiently process sales orders, ensuring accuracy and timely billing.

Coordinate with internal departments to fulfill customer orders.

Education and Experience

High school diploma; Bachelor’s degree in Business Administration or related field is a plus.

Previous experience in sales support or customer service roles.

Job Description

• Develop business management plans and strategies to enhance operational efficiency and drive business growth.
• Conduct market research and analysis to understand industry trends, competitive landscape, and identify potential opportunities for business expansion.
• Collaborate with cross-functional teams to implement business improvement initiatives, including process optimization, cost reduction, and performance enhancement.
• Monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of business strategies and identify areas for improvement.
• Prepare detailed reports, presentations, and recommendations to senior management, highlighting key findings and proposed action plans.
• Coordinate and facilitate strategic planning sessions, workshops, and meetings to gather input from stakeholders and align with business objectives.
• Stay updated with the latest industry developments, regulatory changes, and emerging technologies relevant to the logistics sector.
• Provide guidance and support to operational teams in the implementation of business management plans and initiatives.
• Collaborate with external partners, including vendors and service providers, to ensure seamless integration and optimize supply chain processes.
• Continuously monitor and assess the competitive landscape to identify potential risks and opportunities for the company.

Responsibilities

• Bachelor's degree in Business, Economics, or a related field. Master's degree is a plus.
• Proven experience in revenue management, pricing, or related roles within the express or logistics industry.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and collaboration skills.
• Knowledge of industry-specific pricing software and tools.
• Ability to thrive in a fast-paced, dynamic environment.
• Attention to detail and a strategic mindset.

We are seeking a skilled and dedicated IT Manager to join our team. You will be responsible for providing technical support, managing hardware and software systems, and ensuring the smooth functioning of our IT infrastructure. Your expertise will play a crucial role in supporting our employees and optimizing our operational efficiency.

Responsibilities:

1. Hardware Support:Manage and maintain CPU, laptops, printers, and door access systems.
   Assign laptops to new employees and troubleshoot any hardware issues.
   Troubleshoot printer and laptop issues and coordinate repairs or replacements as needed.
   Maintain extension lines and phone lines accordingly.
   
2. Active Directory (AD) Migration:Prepare and execute the migration of HQ laptops to Azure Active Directory based on regional requirements.
   Ensure a seamless transition while maintaining data integrity and user access.
   
3. User Account Maintenance:Manage user email accounts and associated licenses.
   Administer user access permissions and security settings.
   Assist employees with user account issues and password resets.
   
4. Vendor Management:Work closely with vendors for internal application management.
   Engage in discussions with vendors regarding new requirements, costing, and implementation plans.
   Collaborate with vendors to resolve any issues or system enhancements.
   
5. Software Support:Provide first-level support for various software applications, including SAP Business One, Enterpryze, Office 365 applications, and HR applications.
   Address user queries and technical issues, escalating complex problems to the appropriate teams for resolution.
   Stay updated on software updates and new releases to ensure smooth operations.
   
6. Software Deployment:Utilize your knowledge and experience to implement and deploy software, particularly ERP and operations-based applications.
   Collaborate with relevant stakeholders to ensure successful software deployment and user training.
   
7. Phone and Communication Systems:Manage and monitor all internal phone lines and communication systems used by employees.
   Coordinate with service providers to ensure reliable phone and communication services.
   
8. IT Infrastructure and Internal Control:Oversee the Internet, firewall, Wi-Fi, and door access systems in the office.
   Maintain internal controls in the IT area to ensure data security and compliance.
   
9. Solution Proposals and Asset Management:Identify opportunities to enhance operational efficiency and propose new solutions as needed.
   Maintain accurate records of IT assets, including hardware and software licenses.
   

Requirements:

• Proven experience in IT support and operations, with knowledge of hardware and software systems.
• Familiarity with Active Directory migration and management.
• Strong troubleshooting skills and the ability to resolve hardware and software issues effectively.
• Experience in vendor management and collaboration.
• Proficiency in supporting software applications such as SAP Business One, Enterpryze, Office 365 applications, and HR applications.
• Knowledge of software deployment processes, particularly for ERP and operations-based software.
• Familiarity with phone systems and communication technologies.
• Understanding of IT infrastructure, internal controls, and data security.
• Ability to propose innovative solutions to streamline workflows.
• Strong organizational skills and attention to detail.
• Asset management experience is a plus.
• Knowledge in digital transformation

To apply, please submit your resume along with a cover letter detailing your relevant experience and achievements in IT support and operations.

This position reports directly to Head of General Affairs. Closely working with Facilities, Finance and Operations, primarily but not limited to handling, and managing operations-related procurement and tasks.

Job Description:

• Assist the General Affairs HOD, lead in the daily operations of the Singapore office (HQ), Gateway (SATS Core A) and various warehouses island wide.
• Responsible for procurement of building & facilities, equipment to support operation, meeting users’ specifications and requirements at a timely manner and at the most competitive price(s)
• Facilitate business reviews to discuss best practices and issues and to ultimately improve supplier performance and strengthen business partnerships across teams.
• Benchmark rate information versus historic pricing and versus competition.
• Perform supplier spend analysis, including reporting to establish visibility of spend patterns by category, region, and supplier.
• Review and improve existing procedures and processes to improve corporate governance and consolidate users’ requirements to source for most competitive value buys.
• Ensure that all purchasing activities and documentations are carried out in a timely manner and in compliance with the HQ Procedures and Financial & Operating Approval Limits at all times.
• Ensure that the specifications and requirements are sufficiently detailed and complete for competitive quotes.
• Follow up closely with users on procurement process and attend to suppliers’ queries and clarifications when required.
• Manage tender interviews and conduct negotiations with suppliers.
• Manage procurement RFP’s, RFQ’s, and RFI’s
• Vendor and supplier management
• Support in project costing analysis, budgeting, and maintenance of approved budget
• Develop mechanisms and metrics to track supplier performance related to forecasting, delivery, quality, and cost.
• Support the creation of supplier scorecards to measure and track supplier performance.

Requirements:

• Preferably possess a diploma or degree in Engineering or Accounting / Finance discipline
• At least 3 years’ experience in procurement; Preferably in MNC environment or Building and facility works and services; Or Procurement experience in Logistics / Supply Chain / Warehouse operation is highly advantageous.
• Knowledge of MS office suites is essential.
• Meticulous and pro-active
• Team player and able to lead a team of buyers.
• Good interpersonal and communication skills.
• Good command in written and spoken English and Chinese, proficient in Mandarin.
• Analytical & Solution-provision skills
• Proficiency in MS office: Word, Excel and Powerpoint including Chinese word in order to liaise with the Chinese clients on a regular basis

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Title: Catering Sales Executive (ID7047)
Location: Jurong East
Working Hours: 5days work week, 9am-6pm
Basic Salary: $3000-$4000
Gross Salary: $4000-$5000 (KPI Target basis)


Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 2-5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

GESS is looking for a fully qualified special needs teacher with second state examination or equivalent qualification for our Secondary School (German Section).

Your work experience is much appreciated. Motivated fresh graduates are welcome to apply too. Start date 1st August 2024.

Tasks:

• Identification and monitoring of students with learning difficulties via standardized screenings and tests (e.g. German language, reading, spelling, writing, mathematics) in German language
• German language support (German as Foreign Language, German as Second Language, German as mother tongue)
• Learning Support Literacy and Numeracy in German Language
• General learning support (e.g. attention training, support of learning strategies) in German language
• Documentation of learning support, e.g. writing of individual educational plans and individual development reports
• Support of class and subject teachers in the implementation of personalized learning plans
• Counselling of teachers, teaching assistants, academic coaches, parents and students in all matters of education and learning
• Co-teaching and integrated support
• Close, interdisciplinary collaboration within the learning support department team
• Participating in school development processes

Requirements:

• Fully qualified learning support teacher with second state examination or equivalent qualification
• Humorous and resilient personality with pleasure in teaching and educating young learners
• Fluent English and open-minded to work in an international team
• Fluent spoken and written German, as you will need to support German speaking students that are attending our German speaking classes

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

As a Reservation Executive, We Rely On You To

• Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities
• Assist to maintain effective booking processes and follow through guest bookings
• Deliver an exceptional customer experience at the point of booking with both telephone and email reservations
• Assist in handling reservation sales and guest requests in a professional and efficient manner

We Are Looking For Someone Who

• Has a passion for customer sales
• Preferably has experience working in reservation and with relevant hospitality background
• Loves interacting with guests
• Has strong interpersonal skills and communication skills
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Community Resource, Engagement and Support Team (CREST), serves as a community outreach for people with or at risk of mental health conditions including dementia and their caregivers. CREST conducts outreach events/activities to promote and increase mental health awareness as well as targeted case finding to identify those with mental health needs.

The Programme Executive (CREST) is a support role who provides the daily administrative and operational support to the team, for the purpose of CREST service development and implementation. He/ She organizes the logistics &/or resources to ensure the smooth running of CREST services. He/ She may also be involved in coordinating outreach events and activities.

Roles & Responsibilities:

• Outreach to community in providing administrative or logistical support to the team in running client-related support and other CREST activities
• Assist in coordinating and planning outreach and engagement events with other community partners and agencies.
• Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (AMT / EBAS / etc).
• Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers.
• Provide basic emotional support to all clients or caregivers of persons with dementia/metal health or at risk of dementia/mental health issues.
• Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed.
• Coordinate care support to client where necessary.
• In-charge of timely data collation and quarterly report submission, as well as generate reports, in accordance to the CREST programme.
• Store and maintain data and documents, in accordance to the CREST programme requirement, as well as the prevailing personal data protection and security guidelines.
• Plan, develop, and conduct home-based or centre-based cognitive stimulation engagement activities for CREST client and their caregiver.

Candidate Requirements

• Possess a diploma certification or relevant social service certification.
• Non-Diploma holder with social service experience will be considered.
• Good communication and interpersonal skills.
• Passionate to work in the mental health sector and community service sector.
• Outgoing and sociable personality with keen interest to work with people on one-to-one basis or centre-based group activity.
• A well-organised, meticulous team player who can also work independently.

As a Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.

What you’ll be doing:

• Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room.
• Create “Wow” experiences for players.
• Assist players with food handling, machine fault and membership applications whenever necessary.
• Cashiering duties at the Jackpot Room.
• Reconciliation of daily transactions and cash floats.
• Accurate recording of jackpot machines’ performance.

We want you, if you have/are:

• Minimum 1 years of working experiences in Jackpot Room.
• GCE O or N Level.
• Excellent personalised customer service skills.
• Friendly, sociable and attentive to details.
• Independent, resourceful and self-motivated.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

Job Title: Sales Support ( Freight forwarding ) (ID4441)
Location: : Paya Lebah
Working Hours: Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm
Salary: $2500-$3000


Job Description
• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Other ad-hoc duties as required

Requirements
• 2 to 3 years’ experience in Freight Forwarding industry.
• A team player and self-motivated individual
• Basic knowlegde of Incoterms / Freight operations

Job Description for Customer Relation Executive:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Executive. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer issues and concerns in a timely and efficient manner.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Identify and escalate complex issues to the appropriate department for resolution.
• Assist in developing and maintaining customer support procedures and documentation.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.