Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

As a Governance Risk and Compliance Specialist to join our team, this role is crucial in developing and maintaining a robust culture of technology and cybersecurity risk governance across our organization.

The ideal candidate will have at least 5 years of relevant experience in ICT cybersecurity, data security, audit management, governance, and risk compliance management. He or She will be responsible for providing expert advice on cyber security requirements, reviewing and establishing ICT policies, and supporting various aspects of our tech governance framework.

• Develop the culture of Tech risk governance and management across the organisation, and ensure proper accountability in the management, tracking and reporting of tech and cyber risks.
• Provide subject matter advice to internal stakeholders on cyber security requirements that the Authority is required to comply with, including Client internal policies and standards, as well as policies and standards from GovTech and Cyber Security Agency of Singapore.
• Review and establish ICT policies and process controls and conduct compliance checks.
• Support team lead and work with internal stakeholders to:

• Track and monitor tech projects and initiatives to meet compliance requirements.
• Track and monitor of Key Risk Indicators and Control Self-Assessment as part of Tech governance framework.
• Track and monitor incident reporting, including reviewing, monitoring, and reporting on the corrective measures and improvement areas.
• Participate in consultation and conduct gap analysis against new or revised requirements.
• Assess and seek waiver approvals for deviations and risk treatment strategies.
• Organise risk forums, including monitoring of action plans.
• Coordinate and facilitate IT / cyber security audits.

o   Track remediation plans to address audit findings.

o   Follow up on remediation actions, security and risk assessments with respective stakeholders and project and application managers.

• Good years of relevant experience in ICT cybersecurity, data security, audit management, governance, risk and compliance management
• Relevant certifications in IT governance, IT audit, cyber or data security (e.g. CISSP, CISM, CISA, etc.) preferred.
• Ability to work with cross-functional, multi-disciplined team to operationalise monitor security policies and procedures.
• Knowledge of Instruction Manual 8 and CSA Cybersecurity Code of Practice preferred.
• Technical knowledge of security vulnerabilities, validation of remediations and risk assessments.
• Relevant experience in data visualisation and analytics..

• Monitor customer spare requirement and liaise with various departments to activate, track, and expedite on the replenishment of on-site inventory upon usage.
• Act as customer account planner and point of contact for customer enquiries on material requirement.
• Initiate loan/exchange/purchase activities to support material shortages.
• Monitor EDD and AWB information and accurately update the Web portal.
• Weekly reporting at Customer operations meeting on spares status.
• Raise Purchase Req for Class C and D components.
• Follow up on operations spares issuance for closure; handling of administrative functions relating to customer’s spare orders.
• Providing timely responses to customers’ queries and requests.

Qualifications/Requirements

• Polytechnic Diploma in an Engineering Field.
• Working experience in material management in the aviation industry would be an advantage. Candidates with experience in inventory management in other industries would also be considered.
• At least 2 years working/professional experience. Working experience in the aviation industry would be preferred.
• Strong analytical, interpersonal and communication skills.
• Good human relations skills.
• Ability to learn fast and willingness to take up additional responsibilities.
• Proficiency with SAP will be advantageous.
• Customer-centric with the ability to adapt to different types of characters.

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

The management executive is responsible for several material and equipment-related distribution procedures. Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing programs.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts and reconciles with data storage systems.
• Maintains the physical condition of the warehouse by planning and implementing new design layout.
• Plan and optmisize routes for each driver using in-house software to deliver more efficiently
• Liaise with clients, suppliers and transport companies.
• Completes warehouse operational requirements by scheduling and assigning employees.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Improves staff performance by coaching, counseling, and disciplining employees.
• Proficient with different computers opearting system such as Windows 10/11. MacOS is a plus.
• Effective oral and written communication skills in english
• Strong leadership and management skills
• Guide new employee how to use company in house software.

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be Full-Time Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

• Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
• Assisting in setup and roll out of new stores locally and overseas
• Achieving or exceeding sales and customer growth targets
• Ensuring excellent in store customer service and experience
• Executing in store-activities, events or campaigns
• Reporting on a daily/weekly/monthly product and sales performance
• Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
• Reporting to Retail & Community manager

Customer service:

• Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
• Contributing regularly to innovation and improvement of workflow between online and offline sales channels
• Inspecting returned items and processing store credit refunds
• Ensuring excellent customer experience online and offline

• Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
• Honest, hardworking, responsible, pro-active and a strong team player
• Able to converse fluently in English
• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to [email protected].

• Health Insurance
• Staff Discount
• Meal Allowance
• Transport Allowance (Launch Prep Shifts)
• Birthday Leave

About the job

The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.

Your assignment

Provide Business IT support to the store:

• Ensure that IT systems perform with high availability, performance, and security
• Oversee Service Desk Operations and Compliance

Day-to-day IT Operations (Core Responsibilities):

• Assess assigned severity levels on Service Desk and comply with agreed-on service levels
• Investigate and resolve issues posted on the Service Desk
• Support user enquiries on IT issues over the phone/email/remote assistance
• Develop quick Level 1 & 2 resolution processes for common issues
• Communicate with end-users regarding incident status
• Provide IT Support/Installation/Configuration for the company's PC end-users
• Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
• Arrange with Technicians for repairs/maintenance of Hardware
• Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
• Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Strong sense of achievement in driving IT operational support

Knowledge:

• Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)

Capabilities:

• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• A technical, logical thought process with strong communication skills and has a good command of English

Job Description

• Inspect and repair passenger seats, galleys, and lavatories and maintain aircraft conditions
• Install cabin interior components into commercial aircraft, including seat tracks, overhead bins, galleys, side panels, bulkheads, etc.
• Maintain luggage storage area in a neat and organized manner
• Maintain inventory items required for handling the cleaning activities
• Maintain the quality of the aircraft interiors on the operated fleet
• Maintain the interior and exterior cleaning standards on the operating fleet
• Perform other duties as assigned by your superior

Job Requirements

• Minimum 'O' Level / Nitec in engineering or equivalent.
• No working experience is needed
• Able to communicate effectively verbally in writing in standard English.
• Ability to perform tasks in high-noise areas and work at height
• Able to work rotating shifts, including weekends and public holidays.
• Candidate must attend a 6- to 9-month Cabin Trainee Technician course (including On the Job Training) with assessment. Only those who pass the assessment will be offered employment for the role.

• RETAIL SALES DEVELOPMENT
  • Support SRM in building effective communication tools to share sales datas to retail team
  • Prepare weekly and monthly sales performance deck and present to Retail Team hand in hand with SRM
  • Assist SRM in building effective incentive plan based on marketing & business needs
  • Coordinate, verify and share result of incentive & commission to sales team on a monthly basis
  • Visit point of sales on a weekly basis and ensure counter / boutique needs are met

• RETAIL STAFF MANAGEMENT
  • Monitor key retail KPI and provide quantitative report to SRM
  • Review retail team productivity and gather retail team needs in term of coaching & training
  • Ensure new product launches information are well disseminated to the retail team:
    • Prepare deck including all information related to new launch in partnership with Marketing Team
  • Create a positive and strong synergy within the team, ensure positive mindset

• RETAIL EXCELLENCE
  • Lead Mystery shopping Execution
    • Communicate and feedback to the retail team on key learnings and areas of improvement
  • Assist SRM during in/out of store event and ensure perfect execution with high level of service
  • Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:
    • Create campaign based on marketing & business priorities
    • Ensure customer focus list is well defined
    • Monitor, review and analyze campaign performance
  • Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers

• REPORT / ANALYSIS
  • Provide weekly & monthly sales analysis on Guerlain’s performance
  • Provide Boutiques report on a monthly basis
  • Provide monthly competitor’s report
  • Create purchase order on a monthly basis for all retail matters

Handling daily administrative tasks for a group of executive

Manage, keep record and update all submissions/documents to authorities

Liaise internally with Design & Site team

Submission of weekly progress reports, monthly claims, invoices and VO

Ensure all project documentation is properly filed, organized and ready accessible for management

Other adhoc duties

Requirement

Minimum 2 years experience in construction firm

Able to work independently

Great communication skills in Mandarin & English

Responsibilities:

• Daily update of bank book.
• Report daily bank balance to regional team and update weekly forecast.
• Prepare monthly bank reconciliation.
• Perform AP functions including data entry for vendor bills, process bill payments and vendor SOA reconciliations on monthly basis.
• Prepare monthly and weekly AR aging report and monitor receivable collections.
• Update of petty cash record.
• Prepare required journal entries to facilitate monthly accounting closure.
• Prepare monthly financial reports and update P&L schedules.
• Assist in month-end closing activities.
• Assist in annual audit matters.
• Any additional tasks as assigned by the supervisor or manager.

Requirements:

• Minimum 1 - 2 years of related working experience in finance/ accounting field.
• Problem-solving skills.
• Able to multi-task and work independently in a fast-paced environment and meet tight deadlines.
• Self-motivated and able to work in the team spirits. Eager to learn and inquisitive by nature.
• Knowledge of Microsoft Office (Excel).
• Experience with NetSuite system and CargoWise system will be advantageous.

TMGM Singapore is a dynamic and rapidly growing startup within the global financial services industry. As part of a global company, TMGM Singapore offers a fast-paced, innovative environment with opportunities for growth and development.

We are seeking a detail-oriented and proactive Executive Assistant to join our dynamic team. This role combines essential bookkeeping responsibilities with general administrative support, making it ideal for a professional who thrives in a fast-paced, startup environment. You’ll support our management team with financial tasks, help streamline operations, and contribute to the efficient functioning of our organization.

Key Responsibilities:

• Accounts Management: Handle essential bookkeeping tasks, including accounts payable and receivable, ensuring timely and accurate processing of invoices and bank reconciliations.
• Payroll Processing: Oversee payroll activities to guarantee prompt and precise payments to employees.
• Financial Reporting: Prepare and maintain financial reports to support budget tracking and forecasting efforts.
• Tax and Audit Support: Coordinate with external accountants for tax preparation and assist in financial audit processes as required.
• Expense Tracking: Monitor company expenses against budgets, providing insights for cost management and suggesting areas for improvement.
• Ad-Hoc Projects: Assist with various ad-hoc projects and tasks assigned by management, showcasing adaptability to meet evolving startup needs.
• Process Improvement: Contribute to the continuous improvement of bookkeeping and administrative processes, proposing and implementing best practices.
• Operational Efficiency: Support the team in streamlining operations and ensuring compliance with relevant financial regulations, enhancing overall organizational efficiency.

• High school diploma or equivalent qualification.
• At least 2 years of experience in an accounting or bookkeeping role is preferred.
• Proficiency with accounting software and MS Office Suite, particularly Excel.
• Excellent organizational and multitasking skills with strong attention to detail.
• Strong communication skills and a proactive approach to problem-solving.
• Willingness to learn and adapt to new processes and systems.

Interfaces with business team and operations to support the process of winning work. Leads responses to client RFI/RFQ/RFPs and applies standard pursuit processes to ensure efficiency in schedule and bid compliance. Responsible for print, electronic and oral proposal deliverables. Provides market research and competitive intelligence and leverages data systems and tools to support proposal strategy and business strategic planning efforts. 

Job Description

• Manage all technical and commercial components for multi-disciplinary services bids

• Preparation of internal governance, production of winning proposals and presentations to drive business growth.

• Coordinates and manages proposal technical components, internal governance, pricing and presentations.

• Demonstrates excellent communication skills and the ability to recognise, process, and present information.

• Fully understands the requirements of the RFP, coordinates with technical leads for required technical and commercial inputs.

• Coordinates with other End Markets and Regions to ensure that the RFP scope is addressed adequately and all costs are accurately considered.

• Obtains quotes from sub-consultants as required and negotiates appropriate terms and conditions based on AECOM's standard contract and risk committee requirements.

• Preparation of compelling proposals with win themes based on a complete understanding of client needs.

• Understands the competition and market trends and works closely with the Major Pursuits Team on strategic pursuits.

• Verifies that all legal qualifications and the Southeast Asia risk committee directives have been included in the final bid document before submission to the client.

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Job Description

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Responsibilities

• Preparation of monthly management reports and other financial reports required by management
• Handle full set of accounts, month-end closing, and GST preparation and submission.
• Assist in validating sales invoices created by staff in Xero
• Monitor AR and work closely with staff through frequent communications with staff regarding collections of outstanding receivables, and emailing receipts to customers
• Responsible for the processing of staff claims and vendor payments
• Liaise with internal and auditors on the internal audits and annual audits of financial statements
• Liaise with banks, and other external parties
• Supports systematic filing and retrieval of accounting records
• Liaise with donors on donations-related matters

·       Identify areas for improvement and develop good accounting control procedures to enhance work quality and efficiency.

·       Assist in any other related duties assigned by your Head of Department

·       Assist in admin matters and organisational events and activities when required

• Finance & accounting experience, preferably in non-profit organization

• ·Minimum 1 year experience in Finance and/or relevant fields is preferred 

• Proficiency in Microsoft Office

• Self-driven, people oriented and a team player
• Good interpersonal communication and presentation skills
• Able to work under pressure and to tight deadlines
• Ability to communicate, build and maintain good relationship with the community.
• Excellent in oral and written command of the English language is essential, proficiency in Chinese language will be an added advantage to liaise with Mandarin-speaking members

• Exposure to the different sectors in the financial market
• Career development opportunities and training
• Work life balance and caring work environment
• Friendly with great teamwork as the backbone of the work culture

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

· Making sure that all customers deadlines are met; to ensure overall customer satisfaction

· Coordinate customers requirement with internal teams

· Able to handle our customers in various circumstances, even when they are being difficult

· Follow up closely on tight deadlines and ensure our teams can meet them

· Provide ideas and solution paths to customer and internal teams

· Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services

· Analysing new project / program risks and feedback to management

· Attend conference calls with US and / or Europe customers when required.

· Work on the costing provided by procurement team to provide quotations to customers

· Track quotations that are sent and follow up on open items / statuses closely

· Any other duties assigned by the lead from time to time.

Job Requirements:

· At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.

· At least 2 year(s) of working experience in related field is required for this position.

· Preferably Junior Executive specializing in Corporate Sales or equivalent.

· Working experience in Manufacturing Environment will be advantageous.

· Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat

• Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts

• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

• Manage payroll processing for 500 headcount including new hires, termination, OT Computation, allowances, deductions, salary recovery, leave and benefits administration, employee claims etc.
• Preparation and submission of income tax clearance (IR21) for work pass holder
• Prepare and submission of CPF, IR8A, government paid claim.
• Ensure employee data accuracy and process control improvements
• Preparation of Payroll report and brand billing.
• Submission of Government Survey and attend to auditor on the yearly audit exercise.
• Maintain payroll best practices to improve efficiency and processes.
• Involve in HR initiatives and HR Projects.
• To perform ad-hoc duties as per assigned.

Requirement:

• Minimum 3 years of work experience related to hands-on payroll for at least 200 headcount.
• Minimum Diploma in HRM or equivalent
• Experience with Times Software will be an added advantage.
• Good knowledge of the Employment Act, CPF and Income tax legislation.
• Meticulous with good time management skills
• Numerical inclined with strong sense of commitment.
• Proficient in MS Excel.

Job Responsibilities:

• Plan and assign equipmentoperators for aircraftpushback/towing, water/toilet servicingand supply of GSE equipment.
• Liaise with IGO/Maintrol/CEG for aircraft towingand other utilities servicing activities.
• Liaise with Equipment Maintenance team on equipmentrequirements/shortages.
• Maintain regularwalkie-talkie communication with the equipment operators to ensurepunctual departure of flights and any other changes in assignment for any services.
• Attend to customers’ requests/complaints (wherenecessary).
• Update the duty supervisor on any delay.
• Carry out any other duties as assigned.

Job Requirements:

• Higher Nitec / Diploma in Aviation or Aircraft Mgt with at least 2 years experience in the similar role in aviation industries.
• Candidates who are proficient in SAP and Microsoft Applications will have an advantage.
• Must be able to perform shift works

Job Responsibilities:

• Plan and assign equipment operators for aircraft pushback/towing, water/toilet servicing and supply of GSE equipment.
• Liaise with IGO/Maintrol/CEG for aircraft towing and other utilities servicing activities.
• Liaise with Equipment Maintenance team on equipment requirements/shortages.
• Maintain regular walkie-talkie communication with the equipment operators to ensure punctual departure of flights and any other changes in assignment for any services.
• Attend to customers’ requests/complaints (where necessary).
• Update the duty supervisor on any delay.
• Carry out any other duties as assigned.

Job Requirements:

• Higher Nitec / Diploma in Aviation or Aircraft Mgt
• Candidates who are proficient in SAP and Microsoft Applications will have an advantage
• Must be able to perform shift works
• Work Location: Changi Airport

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Job Details:

• Source tender/quotation opportunities and manage submission for clients
• Review tender documents/award letters and handle all the post-tender queries/correspondence
• Manage the filing for all the tender/quotation documents
• Maintain tender/quotation and extension of contract in tender tracking system
• Provide updates to clients/customers
• Perform accurate and prompt entry of fax orders, order hotline and other sources into the system
• Handle all inquiries/complaints/feedback from customer/clients
• Ensure compliance to ISO and ISMS procedures and processes

Duties and Responsibilities:

• Source/publish tender or quotation opportunities
• Manage the submission of tender or quotation
• Review/check tender documents & contract terms and conditions prior to submission
• Review/check letter of awards (LOAs) and contracts
• Maintain tender/quotation and contract extension in tender tracking system
• Handle post tender queries and correspondence
• Check purchase orders against tenders and quotations
• Ensure timely filing of all the tender/quotation documents
• Manage item code change
• Respond to all inquiries from customer and clients in a customer service orientated manner
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, or any other duties and tasks assigned
• Ensure strict adherence and compliance to ISO and ISMS procedures
• Any other tasks that may be assigned due to the exigencies of operational requirements

Job Requirements:

• Min diploma
• Experienced in Admin, Customer Service; Order and PO Entry preferred
• Good verbal, communication and interpersonal skills
• Careful and meticulous, attention to details
• Good follow up and time management skill
• Computer literate

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)