WHAT IS D²X EXPERTISE?
d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.
Based in Singapore, Paris, Lyon, Nantes, Strasbourg and Geneva, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.
- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
- Contract management: Transition Manager, Relationship Manager, Contract manager..
We serve key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom.
KEY ACTIVITIES
The Infrastructure Change Manager will help oversee it’s internal and external IT and tech needs.
· Manage infrastructure needs in relation to client’s need to implement new and manage existing ICT systems;
· Facilitate project activities for a smooth rollout and operations of the systems;
· Oversee the change process for system deployment, operations and managing client’s other supplier (including checking that they deliver their deliverables on schedule and informing client of any delays); and
· Manage infrastructure development and maintenance issues with client users and
client’s other suppliers;
· Manage client user expectations, maintain good rapport with client users and understand client users’ requirements;
· Adhere to quality management system (“QMS”) and other audit requirements;
· Any task that may be required by the authority from time to time, and deemed reasonable and relevant to the job scope/nature and capabilities of the CMS personnel; and
· Provide client with status updates of infrastructure development or maintenance.
PROFILE
· Degree in computer science/computer engineering or other relevant ICT disciplines;
· Minimum of 5 years working experience in ICT infrastructure services, such as datacentre, disaster recovery, server, storage, network and desktop infrastructure;
· Project management experience in multi-vendor environment;
· Strong analytical, conceptualisation and problem solving skills;
· Results-oriented and customer-oriented;
· Good team player with strong organisation and people management skills;
· Good competency in spoken and written English
Requirements
· Technical services delivery and management related certification, such as Information Technology Infrastructure Library (ITIL) and/or Certification in Outsourcing Management for IT (COMIT), or equivalent;
· Knowledge and relevant experience in implementing and leading small to medium scale ICT infrastructure projects;
Experience with:
· Working in the public sector/Government agencies;
· Implementing and managing system infrastructure in cloud environment (e.g. AWS, Azure, GCP).
