Operations Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is as a polytechnic for all ages, we prepare our learners to be life ready, work ready, and world ready for the transformation of Singapore. Our vision is to be a caring community of inspired learners committed to serving with mastery.

The job of an academic is challenging and meaningful. Not only will he/she have both the knowledge and working experience, he/she must also possess a passion for working with youths, nurturing them and moulding their characters. There will be opportunities to develop the curriculum, introduce new courses as well as be involved in consultancy and other applied research projects. Administrative work related to teaching and School/Institutional strategic initiatives will be an important part of the job too. Successful candidates will be expected to be resourceful and innovative with initiative and good communication skills.

The candidate is expected to develop and teach the Diploma in Nautical Studies and Certificate of Competency courses in the following areas:
• Principle and Practical Navigation
• Ship Knowledge
• Ship Operations
• Cargo Work
• Meteorology
• Electronic Navigation Systems
• Maritime Communications
• GMDSS (Global Maritime Distress and Safety System)
• Basic Occupational Safety & Security Training
• Navigation Simulator Training
• IMO Conventions and Legislations

Responsibilities:-

• Conduct lessons and review teaching materials for both Pre-Employment Training (PET) and Continuing Education and Training (CET) courses.
• Ensure that new/existing teaching curriculum modules are aligned to the Standards of Training, Certification and Watch-keeping (STCW) Convention and to the practices of the maritime industry.
• Collaborate with industry to enhance students’ learning through activities such as industry field trips, student-industry projects, internship program and overseas programme.
• Serve as an advisory role to ensure equipment and training facilities are updated and operationally-ready for practical training sessions to ensure an authentic learning experience.
• Exercise mentorship and pastoral care to students.
• Participate in Internal and External Quality Maritime Education and Training (QMET) audits.
• Support polytechnic and school events especially in the area of education counselling guidance and outreach.

Requirements:-

• Holder of Deck Officer Class 1 or Class 2 Certificate of Competency issued by MPA or relevant authorities.
• At least 4 years of working experience within the maritime industry.
• Passionate about education and possess strong interest in teaching and mentoring students.
• Team player with the ability to work independently.
• Possess good communication skills, both written and verbal.
• Applicants with no teaching experience may apply

Successful candidate will be offered a 2-year contract in the first instance.

Job Description:

• Responsible for conducting fraud investigations
• Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer and transaction data
• Identify and review evidence and documents to analyse the overall case; synthesise data into a fraud investigation report with recommendations
• Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
• Identify and review any gaps within the current control process and recommend enhancements to prevent the recurrence of similar fraud activities
• Drive process improvements in fraud operational processes and policies
• Perform ad-hoc reviews or projects as required or directed

Requirements:

• A Diploma/Bachelor’s Degree in any field
• At least 1 year of experience in fraud investigation processes or related bank processes/products
• Possess good problem solving, analytical, and critical thinking skills
• Strong attention to detail and ability to notice discrepancies in data
• High ethical standards with demonstrated integrity
• Able to work independently with minimal supervision and able to multitask
• Excellent verbal and written communication skills
• Good working knowledge of MS Office (Excel, Word)

Job title: Operations Admin / Operations Safety Coordinator | No experience required

Key Responsibilities:

• Assist in the development, implementation, and maintenance of safety policies and procedures.
• Assist in operational matters.
• Assist in regular safety inspections and audits to identify potential hazards.
• Maintain accurate records of safety incidents, near misses, and corrective actions taken.
• Collaborate with department managers to address safety concerns and implement corrective measures.
• Assist in the preparation and submission of safety reports to regulatory agencies as required.
• Provide administrative support, including scheduling meetings, preparing documents, and managing correspondence related to safety initiatives.
• Assist in the procurement and maintenance of safety equipment and supplies.

Qualifications:

• Diploma/Degree in business administration or equivalents.
• Proven experience in a similar role.
• Ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the organization.

How to Apply:

If you are passionate about safety/operations/administrative, we encourage you to apply by submitting your resume to [[email protected]].

Job title: Operations Admin / Operations Safety Coordinator (Entry levels are encouraged to apply)

Report to: Safety Manager / Operations Manager

Key Responsibilities:

• Assist in the development, implementation, and maintenance of safety policies and procedures.
• Assist in operational matters.
• Assist in regular safety inspections and audits to identify potential hazards.
• Maintain accurate records of safety incidents, near misses, and corrective actions taken.
• Collaborate with department managers to address safety concerns and implement corrective measures.
• Assist in the preparation and submission of safety reports to regulatory agencies as required.
• Provide administrative support, including scheduling meetings, preparing documents, and managing correspondence related to safety initiatives.
• Assist in the procurement and maintenance of safety equipment and supplies.

Qualifications:

• Diploma/Degree in business administration or equivalents.
• Proven experience in a similar role.
• Ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the organization.

How to Apply:

If you are passionate about safety/operations/administrative, we encourage you to apply by submitting your resume to [[email protected]].

• Check, Sort & Pack Laundry items
• Pressing of laundry items
• Reject of any items that are not up to quality standards
• Opportunity to learn other similar & related jobs within the company

Have to be meticulous and detailed. Simple work.

Able to commit 5 days a week. 9am-6pm.

able to work on Weekends / PH will be a plus

Days & timing are flexible. can be discussed

Responsibilities:

· Conduct daily operations routine checks, monitors and tracks condition of building and ensure issues regarding leakage, defects, pest control, landscape, CCTV, water features, lift, electrical, and kitchen equipment are in good order at all times

· Ensure media equipment are in order at all times

· Ensure timely reporting on the safety regulations and report breaches in workplace safety requirements

· Submit event/ defects/ maintenance summary reports, liaise with service vendors and project/ contractors and tracks rectification progress/ completion and contract renewals

· Assist in deployment of manpower for events (e.g. Waitresses, bar tenders, kitchen cleaners)

· Undertake the full scope of planning and execution of the event/ corporate visits such as organising catering etc

· Handle the entire dining aspects of the event to ensure that guest’s dining requirements are taken care of

· Manage manpower deployment to handle the event execution

· Manage and handle the inventory required for the sales gallery such as replenishment of bottled water, umbrellas and perishables etc

· Carry out any other ad-hoc duties as and when assigned

Requirements:

· Diploma in Property Management/ Hospitality

· At least 5 years of experience

· Well versed in Safe System of Work (SSoW) practices and safety regulations

· Candidates with F&B service industry experience will have an additional advantage

· Takes initiative, ownership, meticulous and pays attention to details

· Good time management, ability to work independently and as part of a team

· Customer service-oriented, good organizational skills with the ability to multi-task

· Proficient in Microsoft Words and Excel

· Able to work on rotating shifts (including Sat, Sun and Public Holidays)

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Roles & Responsibilities

Reporting to the Branch Manager, the Senior Operations Executive will embark on an exciting journey to be part of the Operations team. This role will provide learning opportunities for an individual in management of a food atrium, from the exterior facade to the internal hygiene and inventory control. Your primary role includes (but not limited to):

• Assists the Branch Manager to ensure smooth operations of the atrium through daily operational duties
• Uphold and enforce Company’s Rules & Regulations, as well as to ensure compliance to government regulations
• Provide assistance on requests/queries from tenants, Customers & Cleaners
• Conduct routine outlet Hygiene Checks and Inventory Checks
• Conduct routine cash audit check to ensure compliance to Cash Control Policy
• Assist in virtual food delivery orders from various tenants for delivery collection
• Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff
• Point-of-contact for external contractors or suppliers
• Propose and implement innovative work-related processes
• Any other duties as assigned by your Superior

The Ideal Candidate

• Well-groomed with an outgoing and friendly attitude, be able to work well under pressure in a fast paced environment, and be a great team player who thrives in working with a team and with customers.
• Certificate in F&B or any related discipline
• Proficient in Microsoft Office
• Handle cash count or audit
• Comfortable with cross-deployment of outlets
• Able to work on rotating shifts, weekends and Public Holidays

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

We are seeking an experienced and highly skilled Operational Safety Manager to oversee and ensure the operational safety of our fleet of autonomous prime movers. As the Safety Person in Charge, you will play a critical role in developing and implementing safety procedures and protocols, conducting safety training, and monitoring and improving safety performance across our operations. This position requires exceptional knowledge of safety practices, strong process and procedural writing abilities, and the ability to be present on the ground during 24/7 operations.

Role responsibilities

• Develop, document and implement comprehensive safety programs, policies, and procedures for our autonomous vehicle fleet, with a focus on operational safety.
• Ensure compliance with applicable safety regulations, standards, and guidelines, and maintain up-to-date knowledge of industry best practices.
• Conduct regular safety audits, inspections, and risk assessments to identify potential hazards and areas for improvement.
• Collaborate with cross-functional teams, including research, engineering, operations, and maintenance, to integrate safety requirements and considerations into all aspects of fleet operations.
• Provide safety training to employees and contractors, ensuring they are well-versed in safety protocols, emergency response procedures, and safe work practices.
• Maintain accurate safety records, incident reports, and documentation of safety-related activities.
• Investigate and analyze accidents, incidents, and near-misses, and develop and implement corrective and preventive measures to mitigate future risks.
• Conduct safety meetings and toolbox talks to promote safety awareness and address safety concerns.
• Monitor and analyze safety performance metrics, identify trends, and implement strategies to continually improve safety performance.
• Stay informed about emerging safety technologies, industry trends, and regulatory changes, and make recommendations for their implementation as appropriate.
• Collaborate with customers’ regulatory team and participate in safety-related audits and inspections.
• Provide on-the-ground support and supervision during 24/7 operations, ensuring compliance with safety policies and procedures.
• Foster a culture of safety by promoting and encouraging active employee engagement and participation in safety initiatives.

Required experience

• Bachelor's degree in Occupational Safety and Health, Engineering, or a related field (equivalent experience may be considered).
• Certified Safety Professional (CSP) or other relevant safety certifications strongly preferred.
• Proven experience in operational safety management, preferably in the autonomous vehicle industry or a similar high-risk environment.
• Strong knowledge of safety regulations, standards, and best practices, such as OSHA, ISO 26262, and SAE J3016.
• Excellent writing skills with the ability to develop clear and concise safety policies, procedures, and training materials.
• Demonstrated experience in conducting safety audits, inspections, risk assessments, and incident investigations.
• Ability to analyze data and metrics to identify trends, assess safety performance, and recommend improvement strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and regulatory agencies.
• Strong leadership skills and the ability to drive a safety culture throughout the organization.
• Flexibility to work on-site during 24/7 operations and respond to safety-related incidents or emergencies when required.
• Knowledge of autonomous vehicle technologies, AI, and robotics is a plus.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

We are looking for an IT Operations Manager for one of our clients in Singapore. As an IT Operations Manager for the role, you will be tasked to:

Responsibilities:

• Management of administration and support of client's IT applications and services in meeting Service Level Agreement and IT security policies.
• Manage and monitor the incident and problem management of client's IT applications and services.
• Develop guideline, process and procedures to continuously improve incidents management, escalation and systems monitoring.
• Manage contracts and budget of the assigned IT applications and services.
• Provide application support in all stages of development, testing and production.

Requirements:

• Relevant IT credentials and qualifications, minimum 3 years of relevant experience in performing the role in similar capacity.
• Candidates who have development experience with RPA Programming (UI Path), budget management, incident management handling, account access management and KPI reporting will be preferred.

Job Summary

The Corporate Support Officer plays a clerical and administrative support role in various functional areas, including line operations, human resource management, finance and corporate services, public affairs as well as research and information support. He/She provides administrative support for the smooth and effective day-to-day operations of the organization.

Duties & Responsibilities

1. Support daily administrative tasks, including documentation, data entry, and managing correspondences with stakeholders. Assist in Corporate Affairs, Human Resources, Supply Chain Management, Finance, and Legal matters. Handle telephone calls and inquiries.

2. Compile and prepare monthly reports in both English and Mandarin for submission to the China Office.

3. Create PowerPoint presentations in both English and Mandarin.

4. Perform any additional tasks as assigned from time to time.

Job Requirements & Attributes

1. Candidate must possess at least a degree certificate.

2. Excellent organizational skills, as well as excellent IT skills. Demonstrable ability to use Microsoft Office including Word, Excel, and PowerPoint.

3. Proficient in both English and Mandarin, offering translation support for stakeholders proficient in the language. Proficiency in Mandarin and English is a must.

4. A detail-oriented person, motivated by multiple tasks and able to meet deadlines.

5. A team player with good interpersonal and writing skills.

6. You should be meticulous, diligent, a team player, independent, and process initiative. Other key attributes include excellent communication and interpersonal skills

7. At least 2 year(s) of working experience.

8. Able to work in a fast-paced and dynamic environment.

Job Description

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

Responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Requires working experience in the F&B sector for more than 5 years in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. Directly manages and directs Operational staff.

We are a distributor of baby/children products with direct ecommerce sales channels. We are looking for an operations associate who can also drive to join us. Small team work enviroment.

Job scope:

1. Daily order processing (Pick & Pack)
2. Delivery to wholesale customers (~3 times per week)
3. General warehouse maintenace (Air-conditioned)

· Position: Shipping Assistant/Operations Assistant

· Location: Alexandra

· Working hours: Monday to Friday (8.30am - 5.30pm)

· Salary (commensurate with experience): Up to $3,500 + Monthly Transport Reimbursement + Performance Bonus

· Duration: Permanent

· Industry: Electric Wires & Cables for Automobiles

Main Responsibilities:

· Responsible for the efficient, timely and accurate preparation of shipping documents

· Ensures timely notification and dispatch of shipping documents to customers and logistic providers

· Check and process the freight billing from the logistic providers

· Maintenance of payment process to suppliers and insurance application

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Diploma in Supply Chain or equivalent and at least 1 year of experience is preferable

· Well verse with Microsoft Office

· FULL training is provided

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Job title: Operations Admin / Operations Safety Coordinator (Entry levels are encouraged to apply)

Report to: Safety Manager / Operations Manager

Key Responsibilities:

• Assist in the development, implementation, and maintenance of safety policies and procedures.
• Assist in operational matters.
• Assist in regular safety inspections and audits to identify potential hazards.
• Maintain accurate records of safety incidents, near misses, and corrective actions taken.
• Collaborate with department managers to address safety concerns and implement corrective measures.
• Assist in the preparation and submission of safety reports to regulatory agencies as required.
• Provide administrative support, including scheduling meetings, preparing documents, and managing correspondence related to safety initiatives.
• Assist in the procurement and maintenance of safety equipment and supplies.

Qualifications:

• Diploma/Degree in business administration or equivalents.
• Proven experience in a similar role.
• Ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the organization.

How to Apply:

If you are passionate about safety/operations/administrative, we encourage you to apply by submitting your resume to [[email protected]].

As a Senior Operations Manager, you will be responsible for overseeing company operations and employee productivity to achieve organisational objectives, including implementation of organisation-wide goal setting, strategic planning, and performance management.

You will manage teams that consist of Production, Inventory and Fulfillment to ensure that our products or services meet quality standards and customer expectations.

You will collaborate cross-functionally within the business and engage in various projects, aimed at enhancing the organisation's capabilities and performance.

You will also establish and implement quantitative and qualitative metrics and operating procedures to evaluate the company's efficiency and effectiveness.

In addition, you will manage the operational budget, identifying cost-saving opportunities and implementing measures to reduce costs while maintaining operational efficiency.

What will the Right Person look like?

• Degree in Business or related field, with at least 8 years of proven experience in operations related roles
• Excellent leadership and people skills
• Proficiency in Microsoft Office suite and other operational software
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet identify and address operational challenges
• Strategic thinker with the ability to develop and implement operational strategies that drive business growth
• Excellent communication skills, with ability to collaborate effectively with internal and external stakeholders
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders

Duties and Responsibilities:

• Oversee and manage assigned outlets for its operational and manpower planning.
• Complete intensive operational training at designated outlets within specific timeline., with shift requried.
• Assist management to establish and develop operating policies, systems, processes to accommodate and support the rapid growth of the organization.
• Monitor and responsible for sales performance of respective outlets.
• Attend regular meetings to solve various operational issues for growth sustainability.
• Conduct Outlet Examination and Training regularly for staff development and/or promotion.
• Involve in investigation of issues relating to customer complain (Service and Product Quality).
• Review the performance of Store Managers and outlet employees, and provide corrective action for improvement if necessary.
• Responsible for monitoring and managing the outlets expenses and inventory usage if necessary.
• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set.
• Support outlet operations when there is shortage of mannpower.
• Take on operations related projects such as new product testing, supplier/vendor management, POS Machine Training and other projects that aid business development.
• Perform related duties/tasks as required.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 3 years of experience in management position in Beverages or F&B chain industry.
• An intensive training at outlet to understand the SOP is required for this position.
• With passion in working in F&B industry and its operational processes.
• Able to work on weekends and public holidays.
• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
• Able to work independently and in a team.
• Service oriented, good time management with ability to handle various projects simultaneously.
• Excellent interpersonal skills with the ability to communicate with all level of employees.
• Proficient in Microsoft Words / Excel / Power Point.
• Able to commence immediately or within short notice will be an added advantage.
• We regret to inform that only shortlisted candidates will be notified.

Are you an organised, detail-oriented individual with a passion for gender equality? Do you thrive in a fast-paced environment and enjoy wearing multiple hats? If so, this exciting role at Catalyse, the consulting and training arm of AWARE, Singapore's leading gender equality non-profit, could be your perfect match!

In this role, you'll be the backbone of our operations, ensuring everything runs smoothly and efficiently. You'll support various teams, manage projects, contribute to marketing efforts, and even help grow our organisation. This is a unique opportunity to combine your business acumen with your desire to make a real impact.

Here's what you'll do:

• Keep everything organised, from administrative tasks to client interactions
• Assist with sales, marketing, training, finance, IT, and more
• Manage projects like our e-learning stream and track progress
• Manage social media, update the website, and create compelling content
• Analyse data and make informed marketing decisions

To thrive here, you'll need:

• A positive attitude and a problem-solving mindset
• Strong organisational and time management skills
• Excellent communication, both written and verbal
• Proficiency in common tools like Microsoft Office and Google Suite
• A passion for gender equality and a desire to make a difference

Bonus points if you have:

• Marketing experience
• Experience in business operations or B2B account servicing
• Customer service or inside sales experience
• Strong copywriting and editorial skills

Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email [email protected].

Job Description

Responsibilities:

• To support and manage all activities of Specialist Clinics assigned and ensure optimal operational efficiency of processes and services provided
• To work in close collaboration with various stakeholders to deliver to deliver cost effective, efficient and quality patient care in alignment with the strategic objectives of the Hospital
• Update and review department procedures and clinic work processes to ensure smooth operations
• Manage daily manpower deployment for the team.
• Assist superiors with monthly submission of reports and other relevant statistics
• Take on projects assigned and any other duties required from time to time

Requirements:

• Degree in any relevant discipline
• Experience in project management and supervision will be an advantage
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications
• Meticulous and have good interpersonal and communication skills.
• Able to multi-task and work in fast paced environment
• Able to work independently with minimal supervision
• Pleasant personality, a good team player and able to collaborate and cooperate with various stakeholder
• Must be fully vaccinated with COVID-19 vaccinations

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

If you are driven, compassionate and ready to take on this challenging yet rewarding role, we invite you to apply and be part of our dedicated team.

Only shortlisted candidates will be notified.

Operations Executive (Customer Service)

The Operations Executive (Customer Service) is responsible for the execution and control of the full spectrum of customer support functions - customers’ order processing, delivery management and order management.

Responsibilities

1) Order Processing

• Perform shipment coordination for export orders with inter-companies and overseas customers.
• Acknowledge customer's order (if required), entering order into system, invoicing, establish the most cost effective and efficient delivery arrangements with the necessary documents (eg. Certificate of Analysis / Compliance and end user license etc).
• Rectify customer's feedback on ordering, billing, deliveries discrepancies, and complex problems which require independent action to correct and/or prevent.
• Manage sales team enquiries (such as stock availability) and customer delivery coordination of orders and follow-up.

2) Shipping Documentations

• Prepare shipping documents for export and drop shipment orders, include inter-company sales.

3) Customer Relationship Management

• Manage key accounts program with sales team, maintain the relationship with customers.

4) Compliance and Best Practices

• Update all relevant SOPs (new and/or existing) as assigned.
• Responsible for putting to effect work process improvements in accordance with SOP.

5) Reporting

• Monthly reporting (AR Aging above 90 days, KIV PO and Expiring Inventories within 6 & 9 Months for Follow Up Plan).
• Maintain an effective reporting system to ensure minimum error in operations and advocate cost-saving measures to maintain a lean management philosophy.
• Ensure KPIs meet accordingly for self and the team members.

6) Others

• To participate in digitalization transformation projects as assigned.
• To perform duties as and when assigned by the management.

Pre-requisites:

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Resposibilities :

- Responsible for facilitating order management transactions

- Creating sales order, delivery orders and coordinating distribution and shipment efforts using SAP system

- Issues purchase orders and liaise with overseas suppliers to ensure smooth delivery of shipments

- Generation reports and provide general support to other departments

- To assist sales account managers in trade processing and/or customer servicing as needed

- Review and proactively seeking improvements to current operations

- Participating in implementations of new Operational Excellence Initiatives

- Perform other administrative duties as assigned

Requirements :

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in any field.

- At least 1 Year of working experience in the related field is required for this position.

- Experience using SAP is an advantage

- Proficiency in Microsoft Word, Powerpoint and Excel

- Good oral and written (English), as well as organizational skills

- Optimistic in approaching/solving issues

- Able to work independently

- A good team player who is proactive and meticulous

Job Responsibilities:

• Manage daily fleet maintenance and operations.
• Planning, coordinating schedules and monitoring of vehicle status.
• Adherence to Standard Operating Procedures, providing good customer service.
• Coordinate with internal and external customers to support daily deliveries.
• Coordinate vehicle inspection, maintenance and servicing of fleet
• Ensure the general upkeep and cleanliness of the fleet.
• Any other jobs assigned

Job Requirements:

• Minimum 'O' level or Diploma in Business/Logistics/Supply Chain Managment.
• Proficient in MS Office.
• Team player and flexible individual able to work in fast changing environment.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.