CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Job Description

Operations

• Ensure accuracy in picking and packing of products
• Assure the timely fulfilment of orders on a daily basis
• Assist our logistics team in picking & packing, when required
• Perform duties of a checked to ensure accuracy of picked products, when necessary
• Perform QC check on products, when necessary
• Assist with the replenishing of stocks in active store
• Ensure cleanliness of store area through consistent housekeeping
• Take on other related duties as assigned

Qualifications

• Preferably GCE 'O' level certificate and IT literate
• Those with at least 1 year experience in store dealing with pharmaceutical products will have an added advantage
• Physically fit for heavy lifting
• Good team player

Please note that this is a wide job scope at a small print shop that is growing quickly.

1. Sea freight (35-40% of time required)

Prepare packing list and commercial invoice for books exported to various destinations (mostly USA)

Prepare carton labels for client approval and order cartons

Liaise with freight forwarder to obtain quotations if inland delivery to door/warehouse is needed

Coordinate packing specifications and cargo pickup with Binding department in a timely manner

2. Courier (30-35% of time required)

Save and record international mailing addresses for proofs and other samples

Retrieve and sort proofs and other samples from Printing and Binding departments

Book pickup using Fedex/UPS online portals in a timely manner

Share tracking information with clients

3. Logistics (5-10% of time required)

Save and record shipping documents for import of paper and bookbinding materials

Liaise with freight forwarder to clear import cargo

Liaise with transporter to move paper and bookbinding materials between local port, local warehouse and our print shop

4. Finishing (5% of time required)

Liaise with lamination house for lamination/spot UV of book covers and samples after printing is completed

5. Accounts-related (10% of time required)

Create payments for suppliers using DBS online banking portal

Sort, scan and file invoices for Accountant

Update payment grid in MS Excel using suppliers’ Statement of Accounts (SOA)

6. Miscellaneous (5-10% of time required)

Coordinate applications and extensions for Work Permits and S Pass using MOM online portal

Liaise with technician for maintenance of air-con and water chiller for printing press

FSC certification – maintenance of records and annual one day audit

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the

hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we

want to accelerate our business transformation to reach more people, more effectively.

The Program Director is a key leadership role reporting directly to the Vice President, Operations Strategic

Development (VP OSD). This role will own the Retail transformational agenda around the world, connecting with

other business channels and cross-functional workstreams (IT, Integrated Supply Chain, local business) towards

building an efficient, scalable, and extensible plans and sustainable ongoing Retail business. This person will play a

crucial role in supporting our Retail division in driving operational excellence, fostering cross-functional

collaboration, and implementing key initiatives to achieve organizational goals.

Key areas of responsibility:

• Strategic Planning. Work closely with the VP OSD and the Retail leadership to design & implement the retail

operating model, processes & system platform, ensuring alignment with the organization's objectives.

Conduct research, analysis, and present recommendations on key business initiatives and opportunities.

• Operational Efficiency. Collaborate with functional and cross functional heads to optimize operational

processes, identify areas for improvement, and implement streamlined workflows. Oversee critical projects

and initiatives as assigned by the VP OSD, ensuring timely and successful execution.

• Program Management Office. Establish a Retail PMO office that effectively serves our retail Operating

ecosystem. Ensure synergy between various teams across the regions and functions and create a global

Retail “center of excellence”. Ensure projects success including resource allocation to complete the project

on time, budget & quality. Monitor, report & continually optimize deployed program.

• Problem Solving. Proactively identify challenges and bottlenecks within the organization, develop and

implement effective solutions. Provide strategic counsel to the COO on complex issues, demonstrating

sound judgment and discretion.

• Track and report project progress. Keep stakeholders & project team updated through regular

communication and escalate to Steering Committee for decision & support.

• Liaise with external suppliers / customers if needed.

With your unwavering commitment to delivering high-quality work, you strive to make a distinctive difference in

every project you undertake. This position requires a dynamic and highly organized individual with a

combination of leadership, technical, operational and programmatic skills.

Experience

▪ Excellent program & project management skills and familiar with the use of PM methodologies

▪ Possess team management experience in both resource management and asset management

▪ Good understanding of Wholesale-Retail operations & systems/applications such as ERP (Business

Central, LN Infor), Order Management or Point of Sales Systems, CRM, and integration between these

▪ Understanding of high technology hardware products in a retail environment from a design and

operational perspective.

Performance and personal competencies

▪ Acts to surpass short-term goals, seizing opportunities to push the envelope. Sets continually higher

goals that are ambitious but realistic for self and team, geared to organizational objectives

▪ Engages people in a dialogue to gain commitment and bring them “on board”, creating a direction for

the organization that is “shared by all”

▪ Strategic mind-set, data and results orientated, accountable, takes responsibility and leads by example,

raising standards

▪ Excellent communication skills both written and verbal – ability to clearly demonstrate and explain

business performance and underlying business drivers to a range of audiences

▪ Drive, determination and high standards. Resilience, high energy and a ‘can-do’ attitude

▪ Excellent people leadership skills, capability to build excellent working relationships with the Group,

within the Region and across the Retail business in general

▪ A people-oriented person who is always looking for solutions and bringing improvements

▪ Willing to travel and work in other countries for an extended length of time.

We are in search of a proficient and knowledgeable Transport Operations Manager to lead our transport and logistics division. The desired candidate will possess a solid track record in managing transportation with an emphasis on enhancing fleet efficiency, guaranteeing prompt deliveries and upholding adherence to regulatory standards.

1) Oversee the entire fleet operation, ensuring vehicles are properly maintained, schedules are efficiently planned and routes are optimised for cost-effectiveness and timely delivery.

2) Ensure all transportation activities comply with local, national and international regulations & standards. Implement safety protocols for the fleet, warehouse operations and staff.

3) Manage warehouse logistics, including storage optimisation, inventory accuracy and coordination of inbound and outbound logistics.

4) Develop and execute strategic plans to enhance transportation and warehouse operations, focusing on scalability and supporting business growth.

5) Monitor key performance indicators (KPIs) for transportation and warehouse operations, analyse data to identify trends or areas for improvement and report to senior management.

Fleet Management and Optimisation

• Regulatory Knowledge

• Leadership and People Management

• Strategic Planning and Execution

• Analytical and Problem-Solving Skills

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

You will support the Senior/ Manager, Support Operations in managing the services across the various support operation services units, and to ensure the operation and maintenance support of the hospital are efficiently and effectively run.

Job Requirements

• Bachelor's degree
• Minimum 2 years’ relevant experience in healthcare industry. Those with experience in managing support operations will have an advantage
• Proficient in Microsoft Office applications such as Microsoft Excel, Word and Powerpoint
• Possess good interpersonal and communication skills

Responsibilities:

• Responsible for safe, efficient transportation and delivery of customer catering orders and practice safe food handling procedures at all times
• To adhere to assigned schedule while delivering orders in a safe and timely manner
• Loads and unloads equipment and food on and off of catering vans
• Checks catering order sheets while loading catering van to ensure all equipment, food and supplies being sent are correct
• To conduct a trip inspection of delivery vehicle to ensure it is in proper working order and coolers are holding temperatures
• Report any safety issues and/or temperature holding concerns to supervisor to resolve any issues before proceeding to use the vehicle
• Maintain equipment sanitation including but not limited to: vehicles, holding boxes/bags, beverage dispensers, etc
• To ensure compliance to local legislation and industry standard of food safety system, in-house Food Safety Management System
• To perform any ad-hoc duties assigned by the Superior from time to time

Requirements:

• Must have Class 3 driving license
• Able to work on weekends & public holidays
• Have initiative and hardworking with positive attitude to learn and contribute
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Job Responsibilities:

• Ensure the smooth operations of the day-to-day operations of the Dental Clinic.
• Manage feedback and complaint cases.
• Oversee the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Coordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure case closure, after addressing the concerns of patients and family members.
• Manage clinical-related issues (manpower-related issues, coordination of renovations, inventory control, procurement, coordination and preparation for DOPEX changeover, Oral Health Promotion).
• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care.
• Prepare and update reports, minutes and presentation slides.
• Coordinate meetings (including logistics and booking of venue) and writing of minutes.
• Maintain and update information on the intranet.
• Be involved in planning and implementing strategies, proposals and activities to improve work processes and service quality, and work collaboratively with the clinical, nursing and allied health professionals.

Job Requirements:

• Bachelor's degree
• Minimum of 5 years of similar experience
• Experience in the healthcare industry will be a huge advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Role Description:

The Operations Manager plays a crucial role in ensuring the effective management of operations within our company. This position involves overseeing various aspects of the business, including staff management, customer service, inventory control, and facility maintenance. The Operations Manager works closely with department heads and senior management to develop and implement strategies to improve operational efficiency, enhance customer satisfaction, and drive business growth.

Specific Responsibilities:

1. Trainee to learn and understand the salon's operations, policies, and procedures.They will conduct comprehensive research on the beauty and personal care industry, including market trends, consumer preferences, and competitive landscape. Analyze industry reports, market data, and consumer insights to identify emerging opportunities and potential challenges. Review competitor strategies, product offerings, pricing models, and marketing tactics to benchmark against industry standards.

2. Trainee to gain in-depth knowledge of the salon's product lines, treatments, and services. Assist in front desk duties, including greeting customers, scheduling appointments, and answering inquiries.

3. Trainee will conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to assess the internal and external factors impacting the company's operations. Synthesize findings to identify strategic priorities, areas of differentiation, and potential growth opportunities. They will also learn to map out existing operational processes, from customer acquisition and appointment booking to service delivery and post-service follow-up.

4. Trainee to develop quality assurance protocols, standards, and procedures to ensure consistency, reliability, and excellence in service delivery. Implement quality control mechanisms, such as customer satisfaction surveys to monitor service quality and identify areas for improvement.

Design and implement strategies to enhance the overall customer experience across all touchpoints, from initial inquiry to post-service follow-up. Personalize customer interactions, anticipate needs, and exceed expectations to foster loyalty and advocacy. Leverage customer relationship management (CRM) systems, feedback channels, and data analytics to gain insights into customer preferences, behaviors, and sentiment.

5. Review existing supplier contracts, agreements, and relationships to assess performance, reliability, and cost-effectiveness. Identify opportunities for consolidation, renegotiation, or diversification of vendor partnerships to optimize supply chain efficiency and mitigate risks. Develop supplier scorecards or performance metrics to evaluate supplier performance and establish continuous improvement initiatives.

6. Trainee will participate in inventory management activities, such as stock replenishment, product ordering, and vendor communication. Provide support to the director in daily operations, including salon setup, maintenance, and cleanliness.

7. Build and maintain strong relationships with newand existing clients by ensuring personalized service, addressing feedback and complaints promptly. Collaborate with the director to develop and implement strategies for business growth and profitability. Identify opportunities for new service offerings, or loyalty programs to attract new clients and increase revenue.

8. Trainee to reflect on the achievements, challenges, and lessons learned during the development plan period. Conduct a comprehensive performance review and evaluation of the effectiveness, impact, and ROI of operational initiatives and improvement projects. Gather feedback from customers to gain insights into areas of strength, weakness, and opportunities for improvement.

9. Trainee will continuously update knowledge and skills in beauty services through online courses and self-study. Stay informed about industry trends, new products, and techniques to remain competitive in the market.

Competencies:

1. Orientation, Industry Research and Market Analysis

2. Product and Service Knowledge and Customer Interaction

3. SWOT Analysis and Workflow Analysis

4. Quality Assurance, Customer Experience Enhancement and Relationship Management

5. Performance Metrics, Supplier and Vendor Management Optimization

6. Inventory Management and Operational Support

7. Client Relations and Business Development

8. Reflection and Performance Review

9. Continuous Learning and Development

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3200

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

• Coordinate and arrange sales campaigns and events.
• Provide administrative assistance to the sales team.
• Attend sales meetings if needed.
• Recommend necessary courses for funding and ensure enrollment within the registration period.
• Establish and implement an effective documentation and filing system for both physical and digital records.
• Carry out administrative and clerical tasks to support the smooth functioning of the office.
• Providing the secretarial support to the Executives Level, involving tasks such as managing schedules and handling some paperwork.
• Assist in managing the business travel matters.
• Issue and handle data entry, documentation, sorting, answer phone call& reply email.
• Responsible to provide support when there is visitor come from overseas.
• Any other ad-hoc duties when required.

• Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes
• Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows
• Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines
• Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience
• Identify and define service delivery risks and offer, own, and manage risk mitigation strategies
• Identify chronic operational and security issues, and ensure they are managed appropriately
• Provide overview of operational challenges, risks and opportunities to leadership team
• Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs
• Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel
• Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis
• Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel

Requirements

• Degree in Computer Science, Information Systems, or related discipline or equivalent experience
• Minimum 5 years of relevant work experience in the security operational field. Experience with SOC environment will be ideal
• Demonstrates broad knowledge of infrastructure technologies, trends and strategy
• Provide in depth technical expertise for both tactical and operational initiatives
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Strong knowledge of Information Systems Security
• Good knowledge of Windows/LINUX Operating System, Storage, Networking and Backup solutions

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

We are seeking a highly motivated and experienced Operations Executive to join our team. The ideal candidate will have a strong background in operations management and be able to lead and support various operational activities and standby to resolve operational issues beyond normal working hours.

Responsibilities

All aspects of Business Development

• Operational Duties - handling chat platforms such as emails, calls and WhatsApp. Managing delivery schedule/route and liaise with drivers when needed. Taking walk in orders from customers when needed.
• Online Marketing - PR / Social Media
• Administrative Duties - e.g. collecting/paying bills, finding suppliers, handling complaints, issuing refunds etc.

Requirements

• Knowledge of floral arrangements, designs, and trends
• Able to work independently
• Able to make Good and Wise Business and Executive Decisions
• Good Communication & Negotiation Skills
• Practical Skills to solve problems efficiently
• Able to adapt quickly to new environments
• Fast Learner with Positive and Enthusiastic Attitude
• Good in Computer & Typing Skills

$11 per hour

Please apply if you can commit part time work for a period of at least 9 months. A completion bonus will be given at the end of 9 months.

Pilates Fitness Operations Intern will be running the day to day operations of the studio covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.

We encourage the intern to suggest new initiatives to improve customer experience and service offerings. Just like many before you, this internship offers a good opportunity for you to take your idea from concept to fruition during your internship with us.

KEY DUTIES

• Responsible for customer service, studio upkeep and virtual client experience
• Improve efficiency of current processes, suggest ways to improve customer experience and service offerings.
• Provide prompt replies to customer enquiries on various online platforms and our hotline
• Daily online and offline operations
• Studio housekeeping duties

ENVIRONMENT

• Flat hierarchy, independent working environment
• FREE Pilates Reformer classes

REQUIREMENTS

• Minimum commitment of 9 months, 3 days a week. You may take leave for exams or traveling etc during the 9 months subjected to approval. Completion bonus given at the end of 9 month term.
• 12pm - 5pm, Mondays to Fridays. No work on weekends.
• Enjoys client interaction and can problem solve in a service-oriented way
• Good customer service and telephone etiquette
• Able to handle multiple requests coming in at the same time and systematically completes all tasks before the end of day
• Able to work independently alone or with the team.
• Experienced in admin work, good with google office and quick in picking up using computer systems
• Detailed oriented, meticulous, careful
• Tertiary students with 1 year of work experience are welcome to apply

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear – shaping the future by spotting a scientifically led commercial opportunity and acting now to operationalize and scale it.

Our Singapore Marketing Company (SGMC) is responsible for the marketing of our medicines in Singapore. Here you’ll also find colleagues from AstraZeneca’s corporate functions and our Asia and International regions’ sales and marketing teams. As a member of the Singapore Association of Pharmaceutical Industries (SAPI), all of our sales, marketing, and communications activities are subject to the SAPI Code of Conduct.

At AstraZeneca, we fuse the worlds of Medical and Commercial to spot opportunities and pioneer approaches that better serve our patients.

Bridging Commercial and Scientific goals, we apply our people and leadership skills to launch cutting-edge products into our growing healthcare ecosystem. It takes a holistic mindset to treat each unique patient and tailor the whole experience – from early diagnosis to treatment.

With a strong foundation of science and ethics, we run fast but never compromise on doing the right thing. Working at pace in our ever-changing, ambiguous markets takes creativity and imagination. We always feel supported to do this, learning from our failures and working as a team to win together.

What you’ll do

You'll engage medical/ scientific experts in in-depth medical/ scientific product or disease area discussions, and deliver presentations in a non-promotional scientific context as determined by global/local Medical Affairs plans and in line with the area therapeutic brand strategy. You'll also act as an educational resource to internal stakeholders, providing medical/ scientific knowledge, training, and support to internal stakeholders on AstraZeneca's marketed products and compounds in development.

Essential for the role

• Advanced scientific degree
• Thorough knowledge or experience of the pharmaceutical industry and the Medical Affairs function
• Ability to interact and manage a range of stakeholders both internally and externally
• Knowledge of legislation relevant to pharmaceutical sales and marketing

Desirable for the role

• Qualified doctor
• Understanding of multiple aspects within Medical Affairs
• Extensive knowledge of the latest technical and regulatory developments

Depending on the candidate's experience, this position may be filled at the following levels: Medical Scientific Liaison, Senior Medical Scientific Liaison, Medical Advisor, or Medical Affairs Manager.

Why AstraZeneca?

At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference in medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.

CORE RESPONSIBILITIES:

• Plan and set sales forecast / profit projection for the business units to meet financial objectives
• Discuss sales strategies and stores’ sales achievements with the retail team personnel
• Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
• Prepares monthly, and other relevant sales reports, with analytical details
• Prepares annual sales targets for the stores based on the sales information provided
• Overall-In-Charge of all stores in Singapore and Kuala Lumpur under 3 different retail concept, including manage the opening of new retail stores
• Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
• Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
• Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
• Yearly review of operations and perform benchmarking exercise against similar in the retail industry
• Work with the retail team and merchandising personnel to project inventory levels and orders
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
• Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
• Co-ordination with contractor on store renovation, maintenance, and re-instatement
• Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
• Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
• Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
• Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
• Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
• Work closely with HR Department for manpower planning, recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits including commission programme
• Plan and structure current work scopes
• Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
• Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
• Manage the retail managers’ career development; yearly review/appraisal
• Work closely with marketing & merchandising departments for launches and repositioning of the brands
• Work closely with retail managers & marketing department to develop promotions and events
• Ensure that retail supervisor work closely with the mall management to maximize the benefit of any mall’s events and sales

JOB SPECIFICATIONS:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple brands and stores
• Reading and verbal fluency in both Mandarin and English is a prerequisite
• Proficiency in Microsoft Office applications
• Highly customer service centric with ability to well interact with customers
• Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
• Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
• Able to excel under pressure, multi-tasks, handle tight deadline and well-organized
• Candidate with more experienced will be qualified for a Senior Manager Role.

Twenty Loaf Toasties is a new brand under our Bee Cheng Hiang Group, where we are dedicated to serving customers our exceptionally yummy Toasties. We are looking for a passionate individual to join us on an exciting and rewarding journey in growing our new and expanding business unit.

Job Description:

• Support the overall kiosks daily operations and ensure the highest service and product standards are met to consistently exceed customers' dining experience expectations
• Establish operational strategies to meet quality and customer service standards
• Plan, execute and participate in promotional and marketing campaigns (such as expo/popups events etc)
• Create and maintain Standard Operations and Procedures (SOP) for the F&B business, including F&B administration and food safety hygiene practices.
• Provide solutions and alternatives to overcome operational challenges
• Responsible for the business performance, financial and budget planning
• Responsible for the setting up of new kiosk locations
• Oversee all staff-related matters including such as hiring, training, performance management, and disciplinary matters

Job Requirements:

• At least 3 years of managerial experience in F&B operations
• Experience in managing budgets, stocks and cost control
• Able to facilitate and orchestrate resources cross-functionally to support business development activities
• Able to lead and motivate the team to achieve goals with a hands-on approach
• Strong business acumen, critical thinking and analytical skills.
• Possess strong interpersonal skills with a strong customer-centric mindset
• Proficient in MS Office
• Able to work independently and under pressure
• Able to work on weekends/PH when the need arises

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Seeking a quick-learning, initiative-driven, and detail-oriented Manager, Business Operations and Contracts Management to support critical functions related to existing and new Submarine Network Systems.

You will work closely with various stakeholders within Keppel and work closely with joint build partners/landing parties in APAC, North America and Europe.

The ideal candidate is an autonomous self-starter who can navigate ambiguity and drive results.

You are curious, with a growth mindset and would like to make a difference in the digital infrastructure space, specifically the submarine network world.

Job Description

• Build and develop business operations processes to support existing Submarine build and support new Submarine Network Systems
• Contract governance: Ensure that all areas of contracts are enforced and carried out (e.g., purchases of relevant insurance, relevant services etc. across main submarine agreements, supply contracts, landing service contracts etc.)
• Contract execution: Manage onboarding of new vendors, invoices, payments etc. by partnering with both internal finance and external stakeholders for Submarine Network System projects
• Drive all yearly renewals related to the submarine network project, from approval, budgeting to execution
• Support O&M team to track all annual renewals that need to be processed
• Support Leadership team in monthly key updates, quarterly board meetings etc. and drive the team/internal stakeholders in collation of data, information distribution etc.
• Drive contracts housekeeping and organization internally to optimize efficiency

Job Requirements

• Bachelor of Science degree in Business, Finance, Accounting, or related disciplines
• 8 to 10 years of experience in digital or communications infrastructure sectors preferred: e.g., subsea cable systems, terrestrial networks, cable landing stations, colocations etc
• Strong experience in contract management, including understanding how complex agreements are structured, flow through and executed
• Experienced in managing budget, cashflow for operations for large complex global project
• Experience in business operations, setting up new processes or customer success role
• Effective written and communication skills, required

The IT Disaster Recovery Manager/Incident Manager directs IT disaster response/crisis management activities in compliance with the IT emergency plan and helps provide and coordinate disaster preparedness training with respect to the organization’s information technologies, helping ensure business continuity.

· Work with Service Operations management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.

· Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.

· Establish and maintain detailed DR communications and command and control plans through a change management process.

· Work with the IT application and technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.

· Develop and understand all testing necessary for a successful DR execution.

· Schedule and lead all DR exercises.

· Provide ongoing feedback for risk management, mitigation, and prevention.

· Represent disaster recovery cost requirements in the annual budgeting process.

· Regularly report Disaster Recovery activities to upper management.

· Act as liaison for auditing and examination of disaster recovery processes and help ensure compliance with all applicable policy and procedures

· Maintain processes, templates and SOP, website and information related to change control

· Review/Prepare progress reports for initiatives and present the reports when required.

· Manage major incidents (severity 1 & 2) for all IT systems to ensure timely closure of incident & problem tickets, meeting the agreed SLAs.

· Manage major incidents communications such as activating War Room for triage, Conference Bridge and send incident broadcast communication to all IHiS stakeholders and provide regular updates via incident tracking dashboard until incident closure.

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Support experience (or) Experience in IT Operations in Data Center Environment.

• Experience in IT Disaster Recovery Coordination is a plus

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Job Summary:

• Industry: Healthcare
• Location: Novena

Job Responsibilities:

For Project Management:

• Assist stakeholders in implementing projects that support the hospital's strategic plans in clinical/development services
• Assist in the monitoring of the work plan to ensure proper deployment of resources and KPI tracking
• Assist in communications and liaison with stakeholders
• Assist in the financial justification of projects and track the projects' expenditures and savings

For secretariat duties:

• Provide full administrative support to ensure meetings are effectively organised and minuted
• Liaise with the Chairperson to plan required meetings, receive agenda items from committee members, circulate agendas and reports, circulate approved minutes and check and follow through to certify that agreed actions are carried out
• Maintain effective records and administration by keeping up-to-date contact details, filing minutes and reports, keeping a record of its activities and tracking future activities and timelines
• Uphold requirements of governing documents such as standard operating procedures and work instructions
• Ensure actions assigned by the committee to appropriate individuals are effectively followed through
• Serve as a central point for disseminating inter-cluster/inter-departmental communication

Job Requirements:

• A good Bachelor's Degree
• Minimum 3 years of relevant work experience
• Experience with practical aspects of hospital operations is an added advantage
• A team player, with the ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment
• Meticulous and analytical, possess good organisational and coordination skills as well as good interpersonal and communication skills

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Job Summary:

• Industry: Healthcare
• Location: Kent Ridge

Job Responsibilities

• Support the development and implementation of the Clinical Operations Department with clinicians and internal teams
• Plan and implement new models
• Ensure smooth and hassle-free execution of daily data extraction and migration plans
• Review documents for clinical and non-clinical needs
• Support the preparation of activities required during IT systems downtime, upgrade and deployment
• Administer support in purchase-related activities
• Management of timelines to ensure timely follow-up and closure of key action items
• Where directed by the Reporting Officer, support other Clinical Operations related projects and tasks

Job Requirements

• Bachelor’s degree or equivalent experience
• Experience in a similar capacity, preferably in an operations background. Healthcare experience is a bonus
• Excellent organisational and project management skills with the ability to multitask and meet competing deadlines
• Strong project management skills
• Analytical and innovative thinker
• Good interpersonal and communication skills
• Manage relationships (internal and external), especially with clinicians and patients
• Ability to work independently and also in teams

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

DWC SG is seeking for a dynamic Operations Manager to join the team. The Operations Manager will be responsible for overseeing the day-to-day operations of the stall at the coffee shop, ensuring smooth and efficient functioning across all areas.

Specific Responsibilities:

1. Monitor inventory levels of ingredients, ensuring that stocks are enough to sustain operations until the new stocks arrive. Mastering the process of forecast demand, determining reorder points and placing timely orders with suppliers to replenish stocks whenever stocks are running low and ensuring adequate stock levels while at the same time, minimising waste and controlling cost.

2. Ensuring that drinks and desserts are prepared to the highest quality standards, following recipes and techniques consistently to maintain the consistency of the standards. Understanding the critical role of quality control to enhance overall customer experience while keeping up with food safety regulations for the stall.

3. Interact with customers to ensure their needs are met and address any concerns or complaints promptly and professionally. Developing effective communication skills to interact and foster a welcoming and friendly atmosphere to encourage repeat business.

4. Overseeing the maintenance and cleanliness of equipment such as coffee machines, ice machines, blenders and refrigerators. Arranging for repairs or servicing whenever required, to minimize downtime. Maintaining cleanliness and sanitation of equipment surfaces and proper cleaning protocols to ensure compliance with health and safety regulations.

5. Knowing the importance of financial management in achieving business goals and ensuring long-term sustainability by monitor sales, expenses and profit margins to assess the financial health of the business. Implementing cost-saving measures where possible and analyse sale data to identify trends and opportunity growth.

6. Ensuring that the stall complies with all relevant health and safety regulations, including food hygiene standards and licensing requirements and the need to be stay informed about any changes in regulations that may affect the business.

7. Collaborate with the director to develop and update the menu, taking into account on customer preferences, seasonal offerings and latest trends in the indsutry.

8. Working with the coffee shop management to development marketing strategies and promotions to attract new customers and retain existing customers. Utilising social media, signage and other channels to promote the stall.

9. Hire, train and supervise staff members and delegate task effectively to ensure smooth operations during peak hours. Being in charge of scheduling the work shifts ensuring enough manpower is provided for an smooth operation.

Technical Skills and Competencies:

1. Inventory Management

2. Quality Control

3. Customer Service

4. Equipment Maintenance

5. Financial Management

6. Compliance and Regulations

7. Menu Development

8. Marketing and Promotion

9. Staff Management

Duration of Attachment:

6 Months