Job Title
Asst Executive, Channel Partners / Executive, Channel Partners
Department - Admissions
Reporting Supervisor - Dy Manager, Channel Partners
II. JOB PURPOSE
โ This position requires to support the sales team to ensure the growth of the assigned territory - China market.
โ We are seeking a driven Admissions Executive to manage all aspects of the student admissions cycle by executing an efficient and organised admissions process from enquiries to enrolment
โ The Executive is a brand ambassador who promotes the school to prospective parents by delivering a personalised experience in articulating the schoolโs unique offering
โ The position requires a high-level of customer service and administrative skills, initiative, confidentiality, brand loyalty and the capacity to work as part of the team.
III. KEY RESPONSIBILITIES
โ Qualify incoming sales leads and tracking of prospects through making calls or relevant means of communication to prospective clients, and also to coordinate with sales representative on the conversions
โ Coordinating with the sales team and ensuring smooth onboarding of students recruited through the agents, while ensuring compliance in the process
โ Update and maintain accurate records of lead enquiries in the CRM system to give sales representative actual feedback on lead quality and pipeline management
โ Conduct school tours and respond to queries during pre/post consultations and assist client with the application process through to enrolment stage
โ Conduct market research on competitor analysis and analyze the data to provide insights to the sales team
โ Provide consistent and regular follow ups with existing customers to ensure optimum quality of customer service standards are maintained
โ Provide timely and ad-hoc administrative support to the Sales Team
Minimum Qualifications
ยท Bachelor's degree or Polytechnic Diploma (fresh graduates are welcome to apply)
Experience
ยท Have a good understanding of the international school market in Singapore
ยท Familiar with student recruitment process from other countries (China) to Singapore
ยท Preferably experienced in a B2C environment with knowledge on handling international students.
Skills
ยท Highly organised and proactive
ยท Excellent time management.
ยท Strong oral and written communications skills in Chinese language
ยท Possess administrative skills such as managing sales databases, creating sales reports, scheduling meetings, and handling correspondences with clients
ยท Ability to manage multiple tasks simultaneously and meet tight deadlines.
V. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts