• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

KEY RESPONSIBILITIES:

• Responsible for managing scope and timeline of projects
• Coordinate sprints, retrospective meetings and daily stand‐ups
• Act as the point of contact for external communications (e.g. vendors or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Provide guidance to team members in Agile frameworks

WHAT WE ARE LOOKING FOR:

• Familiarity with software development
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Good knowledge of other Agile frameworks (Crystal, XP etc.)
• Strong experience in managing business, IT and senior stakeholders;
• Ability to solve complex problems and resolve conflicts;
• Sound understanding of the technical aspects of Systems integration in an environment with diverse technologies;
• Self‐driven, creative and team‐oriented person with good interpersonal and communication skills;
• Strong organizational and leadership skills and ability to influence to gain consensus from multiple stakeholders when required;
• Working experience in using project management software to track, monitor, and reporting of project progress and producing reports;
• Proven record in managing external contractors and monitoring and reporting progress;
• Preferably more than 3 years of relevant experience as a Scrum Master;
• Scrum master certification will be an added advantage.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

- Bedok

- System Integrator

- 5 Days

- Basic + Allowances + Commissions

Responsibilities:

• Exploit opportunities to acquire new account and grow the sales revenue
• Perform pre-ITQ and RFQ groundwork duties includes tender/bidding and negotiation to close the deal
• Identify potential customers to implement Go-To-Market strategies
• Establish good networking ground to drive IT solutions-based sales including system integration, migration, etc.
• Coordinate with external partners/internal cross functional team to provide pricing and technical support on cloud-based solutions to customers.
• Grow the sales portfolio with the IT hardware products, maintenance and computer re-location services including manpower outsourcing
• Actively develop sales pipelines to meet the corporate sales target
• Continuously IT solutioning revenue generation by partnering with Technical/Pre-Sales Consultant for up-selling

Requirement:

• At least Diploma or higher in any discipline
• at least 2 years experience in IT sales environment
• Must have the ability to prospect and manage entire sales cycle
• Hunter personality and fantastic communication skills

- Bedok

- System Integrator

- 5 Days

- Basic + Allowances + Commissions

Responsibilities:

• Exploit opportunities to acquire new account and grow the sales revenue
• Perform pre-ITQ and RFQ groundwork duties includes tender/bidding and negotiation to close the deal
• Identify potential customers to implement Go-To-Market strategies
• Establish good networking ground to drive IT solutions-based sales including system integration, migration, etc.
• Coordinate with external partners/internal cross functional team to provide pricing and technical support on cloud-based solutions to customers.
• Grow the sales portfolio with the IT hardware products, maintenance and computer re-location services including manpower outsourcing
• Actively develop sales pipelines to meet the corporate sales target
• Continuously IT solutioning revenue generation by partnering with Technical/Pre-Sales Consultant for up-selling

Requirement:

• At least Diploma or higher in any discipline
• at least 2 years experience in IT sales environment
• Must have the ability to prospect and manage entire sales cycle
• Hunter personality and fantastic communication skills

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

Traditional Marketing:

• Ensuring that all Marketing Peripherals & Communications are aligned to Company Branding & Marketing Goals
• Building the Top of Mind Recall Branding for the Company & Product Branding through ATL & BTL efforts & campaigns
• In-Store Marketing for our Retail Chain to maximise visuals & business growth
• Organise & Plan Marketing Campaigns in collaboration with both B2B & B2C Teams to grow the business
• Manage & Enhance Market Presence through Product Packaging Design

Online Marketing:

• Revamp, design and/or launch a website/s that caters to usability and customer experience to grow the Online Sales and Branding for the company

Social Media Engagement:

• Develop Attractive Content that will engage and draw people to & through our Social Media and our Websites to grow the Online Business & Branding
• Partnership / Reciprocal Marketing:
• Source & Develop profitable & beneficial partnership marketing campaigns to build awareness and grow business

Events Marketing:

• Organise, Plan & Run Events that will help build the branding & awareness of the Company and the Company's products
• Monitor, Analyse and report on customer trends and feedback and improve on customer traffic and engagement through the Digital Platforms

Requirements

• Degree in Marketing or Business
• Proven Track Record in Digital Marketing
• Minimum 5 years’ experience in Marketing, with at least 2 years in a Management Position
• Strong Leadership, Communications and Inter-Personal Skills
• Problem Solving & Organizational Skills
• Strong Knowledge in E-Carts & CMS, with working knowledge of Adobe Creative Suite
• Self-Starter and able to Multi-Task
• Effectively Bilingual, Written and Spoken
• Good Working Knowledge on Quality Management Systems & Workplace Safety

The duties of an Area Manager include managing daily operations, developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with health and safety regulations, and providing excellent customer service

Requirements and skills

• Proven food and beverage management experience

• Working knowledge of computer software programs (MS Office, POS)

• Ability to spot and resolve problems efficiently

• Mastery in delegating multiple tasks

• Communication and leadership skills

• Up to date with food and beverages trends and best practices

• Ability to manage personnel and meet financial targets

• Guest-oriented and service-minded

• Culinary school diploma or degree in food service management or related field

Benefits

• Staff meals provided

• Quarterly Incentive (meet budget)

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Descriptions:

• Conduct data analysis on our game projects on the group level (including analysis on game products, commercialization, operation, marketing, etc.)
• Perform market analysis on competitors, publishing channels, market trends, and work with business stakeholders to drive business opportunities/ efficiency
• Lead demographic and behavior analysis on gamers including but not limited to user value, retention, and monetization, using methods including but not limited to data analysis, data mining and user research to optimize gaming products
• Build a periodic reporting and intuitive dashboards pipeline on routine data performance to provide business insights
• Track and maintain data integrity across platform tools and workflows; identify and resolve data inconsistencies
• Work with our Slate Development Team to facilitate product proposals

Job Requirements:

• BA/BS degree in a major related to Data Analytics
• 5+ years of experience in data analytics; experience in the tech or gaming industry is preferred
• Expertise in SQL (database management and data wrangling/processing), and Tableau (or similar dashboard tools)
• Strong analytical and problem-solving skills, experience in decision-making and change management driven by data analysis and user research

Job Responsibilities:

• Work closely and communicate on a regular basis with business units to ensure alignment on projects, and overall service experience.
• Deliver IT projects within budget, on schedule and adhering to internal processes & standards such as IT security standard and SDLC framework.
• Create, evaluate, and contract tenders of SGD $2M upwards.
• Identify opportunities to enhance digital ecommerce journey and customer journey through omni-channels such as websites, mobile apps, mini programs etc.
• Be the point of contact for technology discussions concerning digital/resort systems and their associated subsystems.
• Keep abreast of trends, industry disruptions and innovation in technologies to relate to and support business.
• Identify, manage, and resolve complex issues, preventing escalations, where possible.
• Manage, negotiate, and mitigate project risks effectively to ensure deliverables are on track.
• Collaborate with team members, software architects, vendors, and business stake holders to deliver projects in a timely manner.

Job Requirements:

• Degree in Computer Science, Engineering, Information Systems, or related disciplines.
• Minimum 4-5 years of experience in technology with strong project management skills.
• Minimum 2-3 years experience in managing projects, operations, and vendors.
• Understand how hospitality system works together to give customers a seamless experience.
• Proven knowledge in creating tender documents, evaluating tenders, and contracting with deals upwards of SGD$ 2M.
• Experience facilitating business users to define problem statements, articulate desired business outcomes and drive business transformation or process re-engineering.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change in a fast-paced environment.
• Experience in running agile projects is preferred.

Job Descriptions:

HR Strategy and Planning

• Partner with leadership team to design and implement HR and talent strategy and programs in alignment with organization’s business strategy.
• Develop HR strategies and workplans to build employer brand and support achievement of the overall organisational goals

Recruitment and Selection

• Engage departmental managers to review job descriptions to ensure that the roles are aligned to achieve the organizational goals.
• Establish recruitment policies and processes including identifying appropriate recruitment channels, recruitment partners, assessment tools and competencies to facilitate selection of suitable candidates.
• Manage talent acquisition process, which may include sourcing, conducting interview & selection.
• Develop and review the effectiveness of onboarding program to ensure new hires are inducted into the company culture.

Performance Management, Compensation & Benefits

• Establish and review competitive compensation and benefits structure and ensure compliance with relevant regulatory requirements.
• Oversee payroll operations and provide payroll report to senior management’s review.
• Develop, implement and review compensation and benefits policies and procedures.
• Develop and implement fair and transparent performance management policies and practices to ensure clear linkage of performance to rewards and recognition.
• Facilitate annual performance review process including merit increment, bonus and promotion review.

Learning & Development

• Develop and review competency requirements, learning & development policies in consultation with stakeholders to build capabilities to cater for current and future needs of the organization
• Monitor training budget and review effectiveness of training programs.
• Develop and review career development pathways, policies and procedures with the management to facilitate staff development opportunities across company units internationally

Staff Communication, Engagement and Well-being

• Organize and implement staff communication and engagement initiatives
• Lead measure of staff engagement and identify areas for improvement, working with line managers for action.
• Handle staff grievances, if any

HR Technology and Reporting

• Work with vendor to ensure effective adoption of HR IT solution to facilitate effective and efficient delivery of HR processes such as employees’ records, attendance management, leave management, employees competency inventory, performance management, etc.
• Provide HR analytics and reporting to management

HR Projects and Administration

• Lead Competency Development project
• Drive the adoption of new and better ways of doing things, e.g., digitalization
• Oversee general office administration such as office and pantry supplies

Job Requirements:

• At least 5 years’ experience as an HR Generalist in a managerial capacity.
• Bachelor’s degree in any discipline
• Strong knowledge of employment/manpower regulations, government schemes and industry/HR practices
• Strong analytical and problem-solving skills
• Good team player and excellent communication and interpersonal skills
• Competent in speaking and writing mandarin with our Chinese Colleagues in China.
• Strong leadership capabilities
• Strong knowledge of HR technology solutions

We are currently seeking a reliable Project Manager to our team.

In this role, you will be responsible for planing project and overseeing their progress from start to finish in a timely and cost effective manner. Your key responsibilities will include budgeting, organization, implementation and scheduling of the project.

Responsiblities:

- Overseeing and directing construction projects from conception to completition

- Reviewing the project in-depth to schedule deliverables and estimate costs

- Overseeing all onsite and offsite constructions to monitor compliance with building and safety

regulations

- Plan ahead to prevent problems and resolve any emerging ones

- Analyse, manage and mitigate risks

Requirements:

- Proven working expirence in construction management

- Expert knowledge of building products, construction details and relavant rules, regulations and

quality standard

- Understand of all facts of the construction process

- Leadership and human resources management skills

- Diploma or Degree in electrical engineering

The manager supervises daily operations, ensuring customer satisfaction, overseeing budgetary matters, and managing inventory effectively.

Individual to be involved in:

1. Oversee daily operations, including staff scheduling, inventory management, and to ensure a smooth and efficient workflow.

2. Develop and implement marketing strategies to promote drinks, attract new clients, and retain existing clientele.

3. Train and supervise staff, providing guidance on customer service and product knowledge to maintain a high standard of service.

Requirements:

1. Proficient in using industry-standard retail management software for staff scheduling, inventory tracking, and financial reporting.

2. Knowledgeable in maintaining and troubleshooting retail equipment, such as kitchen equipments, packaging machines, and other food processing equipments.

3. Familiarity with sanitation and hygiene protocols in a f&b setting, ensuring compliance with health and safety regulations.To learn how to communicate relevant information clearly and effectively in written and oral communication through presentation slides and documentation

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

• To improve sales productivity by contacting customers to arrange appointments
• Handling orders by phone or mail , making quotation and checking the orders have the correct prices, discounts
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Making the company's products and services as attractive to potential customers as possible.
• Any other task assigned.

Requirements:

• Experience in Construction industry may be advantageous.
• Good team development and leadership skills.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• -Bilingual in English and Mandarin in order to communicate and engage with Mandarin speaking customers.

• Prospecting new customers and prospose a solution to satisfy their requirements
• Planning monitoring project schedules and resources.
• Co-ordinating to ensure projects run smoothly and act as a point of contact with clients, consultants, architects and sub-contractors.
• Prepare and submit technical shop drawings for approval.
• Project Management and site supervision of the Installation and Commissioning of Air-Conditioning and mechanical ventilation works at Residential and Commercial Building.
• Planning and Design of M&E and Air-Conditioning works
• Attend site meeting, site inspection with sub-contractor and consultants.
• Modify the M&E Drawing According to Site Condition.
• Conduct the testing & commissioning of ACMV system.
• Managed the supervisor and workers to complete within limited time.
• Prepare monthly project progress claim/ progress report.
• Estimating and predicting the cost of tenders.
• Working experience in Air-conditioning/Chilled Water system and Mechanical Ventilation
  Diploma in Mechanical Engineering with experience in Electrical and Building Control Management System
• Possess AutoCAD and drafting experience in an advantage
• Good knowledge in Building M&E services(BMS), with project site experience in ACMV / Fire Protection & Electrical Systems for M&E specifications, installation and maintenance
• Good problem solving skills and ability to learn and interpret contract requirements quickly
• Working experience / knowledge in Electrical and Building Control Management System
  Minimum 1 - 2 years working experience in ACMV systems.
  To carry out maintenance of air-cond works, troubleshooting electrical systems
  Possess good communications skills.
• Degree / Diploma in Mechanical / Electrical Engineering
• 3-5 years of working experience in project management or related field.
• Excellent planning and organizing skills.
• Flexible, analytical and efficient in problem solving

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Roles & Responsibilities

Responsibilities:
Responsible for managing all operations, including profit, revenue, cash and quality targets.
Create store action plans to drive KPIs. (i.e. Quality Audits, Sales Targets).
Stock control (Orders, inventory, consumption, etc)
Ensure that quality standards are maintained always.
Recommending effective solutions to increase company sales and operations performance.
Supply Chain department - Liaise with suppliers, coordinate deliveries, manage problems with deliveries,
coordination
HR department - All staff-related matters and ensuring that processes are aligned with HR policy and
cooperating in interviews and demand staff calculation.
Conduct annual performance/appraisals and review pay packages for all staff.
Training department - To come up with SOPs, evaluation of training, training
of the staff of the stores, developing Training materials for in-house courses.
Liaise with finance team, logistic department in a prompt manner.
Reviewing business performance reports on a monthly basis and provide recommendations to improve on
operational issues and implement corrective measures.
Responsive and availability during the operation time of the stores.
Constantly keep in close contact with suppliers to source for competitive raw materials for the business.

Requirements:
Ability to transmit ideas and vision, verbal and written.
Project management and operations skills.
Ability to work under pressure in a multitask environment.
Written and verbal communication capacity in English (mainly)
Microsoft environment experience (Word, Excel, Power Point). Ability to prepare reports,
especially in Excel.
Valuable experience in quality control systems, ISO or similar is perferred

• In charge of developing and implementing sales and marketing strategy in assigned territories / sales channel including marketing initiatives, business development opportunities as well as new market entry plan, analysis, budget and timeline
• Pro-actively innovate and respond to market needs
• Build knowledge of the market in terms of new product development, market potential & size, key players, consumption patterns, etc.
• Manage and build relationships with customers
• Enable negotiations regarding price variations, customer specification and promotional mechanisms
• Participate in local and/or global trade shows and exhibitions to promote brand awareness

Job Requirements:

• Degree or Diploma in Marketing / Business / Management or equivalent
• Possess a positive attitude with high level of self-motivation and determination
• Good interpersonal skills and able to interface with all levels, internally and externally in a professional and responsive manner
• Strong in customer relationship management and networking
• Proficiency in presentation is an essential requirement
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Willingness to travel as and when required
• Experience in Business Development in FMCG, F&B or Hospitality sector is a bonus

Only shortlisted candidates will be notified by the HR department.

XCL World Academy has a vacancy for a Business Development Manager who will assist the Associate Director of Marketing in developing new partnership channels.

Main Responsibilities

• Plan and execute events and partnerships for local and regional business expansion strategies.
• Conduct research on customer behaviour and market trends.
• Analyse business trends and marketing opportunities through agent, exhibition or partners channels.
• To engage and liaise with external partners for media buy and execution (out-of-home, print media, etc.)
• Planning, organizing, coordinating and implementing school events and group events, including school parent fronting and external partners events – including both onsite and offsite events.
• Act as project manager for events held by/at XWA and XAA; and co-ordinate with respective departments for event planning and execution.
• Responsible for ensuring the completion of detailed event plans and risk analyses with event owners, marketing team and other related teams and suppliers.
• Organize events/sponsorship with the school’s business partners and as part of the school’s community outreach programme (grassroot community, business chambers, corporate partners, etc).
• Maintain complete and accurate records of events held, along with a database of preferred suppliers for event services.
• Work with communication personnel in developing messages for distribution to participants

Person Specifications

• Minimum Degree in Marketing, Communication or other relevant courses.
• Minimum 5 - 7 years in a similar role.
• Exceptional written and spoken English language skills.
• Excellent interpersonal, teamwork, and communication skills.
• Good organization, time management, prioritizing, and planning skills.
• Strategic thinker and professional networking skills.
• Professional and presentable appearance and conduct.
• Passion for design and a highly creative, innovative personality.
• Highly detail-oriented and ability to take initiative and come up with new ideas.
• Ability to work both independently and as part of a team.
• Experience in working in a school environment is an added advantage.

Application

Interested applicants are welcome to apply by 22 April 2024.

About us

XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in future-proofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our world-class curriculum and with the guidance of highly experienced teachers, our students embark on a self-directed journey to become skilled and empathetic young individuals.

We aspire to recruit employees that share and understand our commitment towards creating our mission of empowering an international community of happy learners who aspire to positively impact others. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity, and criminal record checks. Selected candidate[s] would be required to provide documentation of background checks done from the home country.

• To handle customer requests or enquiry via phone, email, and/or chat.

• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.

• Establish relationships with customers with a positive customer experience feeling after every contact.

• Communicate responses in a clear, professional, timely and concise manner.

• Work with team and resources to provide customer with requested service.

• Comply with legal requirements in a lodging property for staff.

• Conduct business continuity exercises and tests.

• Conduct staff performance assessment process.

• Work collaboratively with other staff members to maintain a positive and efficient working environment

• Assist in organizing and coordinating special events

• Uphold and enforce the organization’s standards for quality and customer service

• Develop a work team.

• Foster service innovation.

• Implement service recovery framework.

• Lead workplace communication and engagement.

• Manage customer acquisition and retention programmes.

• Manage guest/customer experience.

• Manage loss/risk prevention.

• Manage relationship with customers.

• Manage the service brand.

• Manage workplace challenges with resilience.

• Monitor and reward performance in a team to support achievement of results.

• Monitor front office operations.

• Good problem solving and decision-making skills

• Other ad-hoc duties as assigned.

• Excellent verbal and written communication skills

• Customer service oriented, result driven & good team player.

• Familiarity with customer relationship management (CRM) software

• Strong interpersonal skills and the ability to establish rapport with customers

• Problem-solving skills to address guest concerns and find suitable resolutions

• Cultural sensitivity and the ability to interact with guests from diverse backgrounds

Proficient in Microsoft Office (especially Excel , PowerPoint and Tally. ERP 9);

• Able to work in a fast paced environment;

• Able to commit to weekends and public holidays.

• Rotational shift- Monday to Friday or Wednesday to Sunday.

• Knowledge in Taxation Law , Marketing Management , Financial management , Human resource Management and Logistic management would be advantageous

• Able to travel – 90%(Local & Oversea )

XCL World Academy has a vacancy for a Communications Manager who is highly energetic, team-oriented, and customer-service focused.

The successful incumbent will assist the Associate Director of Parent Relations and Communications (DOPRE) to execute strategies to improve parent communications and engagement. He/she will implement effective communications channels and campaigns for both XWA and XAA. The ideal candidate should be an experienced customer-focused team player who brings enthusiasm and a proactive mindset.

Main Responsibilities

• Working together with the DOPRE to regularly monitor and review the effectiveness of existing internal communication strategies, practices and platforms - including the parent portal, e-newsletters, emails, text messages, social media, posters around the school.
• Collaborate with different members of the community to build support and understanding; collate feedback and contribute to shaping the internal communications strategy.
• Manage internal communications projects and be responsible for their execution.
• Take ownership and accountability for the distribution of the weekly e-newsletter, including production of the video(s), writing, editing and proofing content together.
• Manage the Parent and Staff Portals and all related content and uploads.
• Review the school calendar and create event posters to ensure the community knows where events are taking place.
• Collaborate with the Marketing team in generating ideas and content for community publications and collaterals, and for the website.
• Collaborate with the Admissions team on presentation content for Parent Orientations and Open Houses.
• Oversee and support the Schools in the dissemination of important messages and news and events to the internal community through our communication platforms.
• Provide copywriting for the Schools’ communications based on directives given by the DOPRE.
• Manage and conduct training on the communication strategies and tools to parents and staff as appropriate, together with the Parent Relations Manager.
• Keep abreast of activities across both Schools via effective calendar planning and ensure the school communities are well informed via the appropriate communications channels.

Person Specifications

• Minimum Degree in Communications or other related courses.
• Preferably with at least 3 years of communications oriented work experience.
• Exceptional written and spoken English language skills.
• In-depth knowledge of best writing practices for business correspondence, public relations, advertising, marketing and sales copy and for social media.
• Polite and pleasant demeanour.
• Strong time and project management skills.
• Meticulous, resourceful and with a strong sense of initiative.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• International mindset and experience is an added advantage.
• Experience in working in a school environment is an added advantage.

Application

Interested applicants are welcome to apply by 22 April 2024.

About us

XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in future-proofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our world-class curriculum and with the guidance of highly experienced teachers, our students embark on a self-directed journey to become skilled and empathetic young individuals.

We aspire to recruit employees that share and understand our commitment towards creating our mission of empowering an international community of happy learners who aspire to positively impact others. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity, and criminal record checks. Selected candidate[s] would be required to provide documentation of background checks done from the home country.

As an Production Manager, some of your additional responsibilities include but are not limited to the following:

• Responsible for all production operations, machinery and equipment in the department
• Oversee day to day production and maintenance operations and coordinate flow of work between various sections/departments
• Ensure optimizing of profitability by effective management of manufacturing costs, quality and productivity standards
• Plan the production schedule, material allocation and manpower resources to ensure production is operating smoothly and efficiently and adopt good manufacturing practices
• Trouble-shoot, identify and resolve production problems that may arise
• Ensure compliance to all applicable government regulations and facilitate required licensing and certifications
• Ensure timely reporting on production output, materials usage, inventory etc.
• Commission new product lines and supervise production pilot runs
• Provide supervision and guidance to all manufacturing staff; manage, discipline and evaluate the performance of staff and recommend relevant training and advancement
• Any other ad hoc duties or projects assigned by senior management

Requirements:

• At least 3 years relevant experience in food manufacturing industry
• Can converse with English and Mandarin speaking production staff and internal staff at all levels
• Able to multi-task and lead production workers on daily basis