Responsibilities
Ā· Plan and manage day-to-day operations such as daily fuel inventory, manpower, equipment and vehicles to meet operational taskings.
Ā· Walk the ground to ensure that the standards on STARSās quality, environmental, occupational, health and safety are adhered to.
Ā· Perform periodic Customer engagement sessions/meetings on operational, safety, quality, service-related matters.
Ā· Formulate and vet monthly and safety incident reports.
Ā· Plan and review training programme to ensure staff are trained to meet job requirements.
Ā· Create a strong safety culture and conduct periodic review of safety work processes, risk assessment and work instructions.
Ā· Perform the routine inspection in the depot facility physically for safety and fire hazards and initiate action to correct deficiencies if any.
Ā· Conduct periodic staff engagements to manage staff-wellbeing, hygiene and work-related issues.
Ā· Involve in company and authority audits and formulate audit reports and reviews.
Ā· Plan for courses for staff development.
Ā· Involve and drive innovation and technology projects.
Ā· Maintain high degree of housekeeping in all STARSā operational sites so as to provide a conducive and safe working environment.
Ā· Review the daily operations, stock control, loss /gain monitoring.
Ā· Investigate operation errors, omissions, losses and report such matters to AGM.
Ā· Involve in various safety and operation trainings, audits, toolbox meetings, conduct job risk hazard analysis for the smooth and safe operation of the depot facility.
Ā· Ensure all the necessary work instructions, Standard operating procedures, training materials are updated and provide proper training (O-J-T) to all the operation staff.
Ā· Act as an Emergency Coordinator at the airbase as per ERP during an emergency.
Ā· Maintain overview on the serviceability status of STARSā facilities and equipment and to initiate necessary work services (in-house or external agencies).
Ā· Co-ordinate with customer on maintenance activities and ad hoc project based on contract obligations and customer requirements.
Ā· Prepare capital and operating departmental budget and carry out a monthly review and take necessary action for controlling the budget.
Ā· Evaluate tenders based on operation requirement as and when required.
Ā· Participate in tender by providing ops input.
Ā· Participate in Continuous Improvement Project.
Contract Management
Ā· Ensure that the obligations stipulated within the established contract are met.
Ā· Oversee customer relations and to maintain close links with customers to ensure customer satisfaction.
Ā· Handle customer complaints swiftly and effectively.
Ā· Develop comprehensive strategies and solutions to tackle business challenges.
Ā· Generate or vet monthly reports for both internal and external customers.
Human Resource and Training
Ā· Liaise with HR for manpower planning and staffing requirements for STARSās worksites.
Ā· Interview and assess the potential candidates for the operation team as and when required.
Ā· Conduct half yearly and yearly performance appraisal on operation employeesā.
Ā· Responsible for staffās career planning and development progress.
Ā· Ensure timely security clearance of new joint
Ā· Ensure new joints are trained timely on all the job as per training and authorization system.
Ā· Ensure proper qualifications / certifications prior to assignment.
Leadership
Ā· Provide a clear and strong leadership and motivate the operation team to increase the teamās morale as well as individual performance and output.
Ā· Provide timely decision making on day-to-day operation issues.
Ā· Hold routine engagement meeting with supervisory and operation staffs to cascade company policy and direction.
Ā· Strive for excellence through optimizing resources and continuous improvements.
Ā· Attain operation excellence by reducing delays, re-work, waste, slop and losses.
Ā· Keep confidentiality in the company business and operational matters.
Requirements
Ā· Degree with operation management skills is preferred.
Ā· Experience with working in the Aviation industry is an added advantage.
Ā· Knowledge in Power BI or Power Apps is a plus.