Career Path

Develop as a key member of the design team. This role will enable the candidate to develop into a highly valued Senior Design Manager in the niche irrigation industry. The company will fast track the candidate becoming a Certified Irrigation Designer (CID) of which there are a limited number in Asia.

The Candidate should be willing to learn and be ready to upskill rapidly. This will allow for better independence and autonomy of work scope and develop into a senior management role within the company in Singapore and the region.

Roles & Responsibilities

· Design and drafting of small- and large-scale irrigation projects.

· Quantity take-offs for preparation of quotations.

· Liaise with authorities for compliance.

· Liaise with site teams and senior management for design input.

· Monitor & administer project progress. Ensure compliance with design specifications.

· Recommend & implement process and technical design changes to improve performance and efficiency

· Create work schedules and adjust as needed to meet project deadlines.

· Attend meetings where necessary.

· Assist in the preparation & co-ordination for progress billing.

Responsibilities:

Under broad direction, responsible for management of the assigned product line strategy. Responsible of successful development of new products as well as the product life cycle management. In coordination with the PSMT team, prepares the overall strategy (H1, PSL Strategic Planning Process) and assists operations in the FBM business plans for the PSL into a global business plan. Develops products through involvement in the Product Development & Commercialization process including identifying overall needs for product development. Establishes partnerships and relationships with outside suppliers of equipment and product designers and/or vendors to support PSL strategy, ensures the proper functioning of the Product Development & Commercialization process, identifies new product and business opportunities and industry and competitor changes that may require new strategies or revisions of the business plan.

Requirements:

Undergraduate degree required. Minimum of 10 years of experience in BD, Technology and/or operations.

• Manage end-to-end full cycle of recruitment process for the entire group and handle advertising, sourcing, screening, interview & selection and evaluation after interview.
• Prepare salary proposals for approval and extend offers to candidates.
• Prepare letter of offer for selected candidates.
• Responsible for recruitment of all open positions (perm / temp and contract)
• Job placements on various job portals and handle in-house workable ATS system.
• Liaising with hiring managers to understand business requirements.
• Partner with hiring manager to shortlist, arrange and conduct interviews.
• Develop and maintain a strong talent pipeline.
• Prepare and submit monthly management and other statutory report.
• Support HR Team in various projects across the Group.
• Any other ad hoc duties

• Degree / Diploma and Min 5 years experience in Talent Acquisition/ Recruitment in services industry
• Good hands-on experience in recruitment and have shown good track records
• Possess good organization skills, meticulous, resourceful and able to multi-task
• Possess excellent spoken and written communication skills

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson
• Nearest MRT ; Tai Seng (10 to 15 mins walk from the MRT)
• (Bus Number to reach : 8, 62, 90, 151)

How to apply

Thank you for submitting your resume to Rentokil Initial.

We are currently reviewing resumes and will be contacting you soon if we find your resume suitable.

If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently.

All applications will be treated with the strictest confidence

(By submitting any personal data or /resume to us, you are deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to us)

• Perm, West (Hybrid Work Arrangements)
• Experienced with leasing for flatted factories / data centers (B1/B2 industrial)
• Sound understanding of the industrial leasing industry with an extensive network of contacts.
• 5 years of relevant experiences in marketing and industrial leasing.

This position will be assisting to lead and manage the leasing team to maximise occupancy for the industrial properties within the company.

Job Description

• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting.
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support.
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting.

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing.
• 5 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate and industrial leasing industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Attractive Bonus
• Medical Coverage
• Hybrid work arrangements

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.

Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilites

• Manage the overall delivery of the project on or ahead of time with all client expectations met.
• Assign resources to deliver the works within budget, time, quality and regulatory standards, monitor and guide workflow, setting daily, weekly and long-term project goals.
• Manage the specialist functions of design, engineering, procurement and construction, manage the interaction of various disciplines and multiple work streams.
• Review progress against plans, contractual arrangements and delivery milestones to ensure they are on schedule and within quality and cost estimates and take effective remedial action as required.
• Financial Management: Ensure strong contract, commercial and financial risk management, accurate forecasting of both costs and revenue, take corrective action in line with CCCC authority and reporting frameworks and maximise the profit margin for the project.
• Demonstrate leadership in risk management, compliance and auditing and ensure legislative, pre-contract and commercial obligations are met, including compliance with the relevant Building Code.
• Stakeholder management: Ensure that stakeholders are actively engaged and that beneficial relationships between the project and the client, subcontractors, community and other external parties are developed and maintained.
• People management: Monitor staff and labour resourcing to ensure the project has the capability to achieve targets, supervise workforce, including subcontractors and foster a high performance team with a positive employee relations environment.
• Contribute to new business, continuous improvement and broader business activities.
• Coordinate with headquarter and site team to obtain enough resources for the projects.
• Organize a proper project management team & plan to carry out the construction works.
• Perform all duties in accordance with company’s polices, processes, systems, reporting and procedures.

Job Requirement:

Minimum 15 years of engineering experience with Degree in Civil Engineering recognised by the PE Board or qualification acceptable to the Commissioner of Building Control as eligible for applicant as a Resident Engineer or Recognised Degree in the relevant field subject to the acceptance of the Engineer. At least 10 years of experience in managing design and construction teams for project of similar scale and complexity.

• Provide strategic legal counsel and advice to the management and business units on various legal and compliance matters.
• Assist with the development and implementation of internal compliance policies and procedures. Analyse and evaluate internal processes and provide recommendations to improve legal risk management.
• Develop compliance training programmes for employees to promote awareness and understanding of internal policies and legal and compliance requirements.
• Manage disputes, litigation and any regulatory matters that may arise or affect the company’s business in local and regional offices.
• Advise on corporate governance matters and ensure compliance with local regulatory requirements, such as meeting filing and lodgment requirements.
• Keep abreast of emerging compliance risks affecting the company. Continuously monitor new laws and regulations relevant to the business and ensure that the company's practices comply with the foregoing.
• Review a broad range of contracts, including sales/distributorship contracts, purchase contracts and service contracts. Identify areas of improvement to legal precedents and develop new templates and bespoke contracts in line with business needs.
• Liaise with China HQ on reporting and approval matters.
• Assist the Head of Department in leading and guiding the legal function.
• Handle any other work assigned by the Head of Department and management.

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

Responsibilities:

• To maintain operations by preparing policies and standard operating procedures
• Assess, manage, and develop an effectiveoutlet performance development plan for the team while ensuring alignment of resources with business needs
• To establish and determine the overallbrand business plan by surveying market demand
• To control purchases and inventory
• Negotiating prices and contracts
• Monitor the quality of preferred supplier lists
• Prepare and submit relating report todirector
• Review the financial report prepare by Account Department
• Achieve the sales and profit targets as set by Management
• Any other duties as assigned by Director

Responsibilities

• Responsible for executing and managing topside module construction and integration projects as per contractual specification and quality standard with agreed timeline and safely.
• Responsible for leading the project team in completing the project(s) by a set deadline to uphold company initiatives and objectives.
• Involves in all stages of the integration from preparation to completion of topside systems.
• Goods in verbal and written communication in English. Possess good organizational, communication skills, presentation, and Reporting skills.
• Supervisions on site, this includes the supervision of construction and outfitting work and attendance at inspections and tests of structure, machinery, equipment and systems.
• To enforce on HSE Focus IOGP/HIRA/GOLDEN Rule, Safety audit, Safety Campaigns and Drills. Weekly HSE walkthrough to focus on critical work area and carryout engagement of workforce on site.
• Chairs various meeting with external and/or internal stakeholders
• Ensures quality control on the project to maintain the standards expected of applicable rules and contract requirements.
• Coordinating with Equipment Package Manager/Engineer to ensure the timely installation of equipment/bulk deliveries as well as vendor certified documents.
• Identifies and resolve site/production issues for topside when necessary
• To ensure that topside module completion, testing and commissioned as per project commissioning requirements.
• Leading project planning sessions, creating long- and short-term plans, including setting targets for milestones and ensuring projects meet deadlines.
• Coordinates with Engineering, QA, Commissioning and monitoring of all project documents in order to follow Basic Design, Building Specification, applicable rules, IMO Conventions & client requirements.
• Identifies risk, track and implementing risk mitigation plan.
• Making effective decisions when presented with multiple options for how to progress with the project
• Conducting project review and creating detailed reports for Client and/or senior management.
• Optimizing and improving processes and the overall approach where necessary.
• Abilities to multi-task and manage various project elements simultaneously.
• Chairs project post-mortem and shared lessons learned with internal stakeholders.
• To summarize and issue minutes of Meeting, Presentation slide and reports (daily, weekly, and monthly)

Requirements

• Bachelor's degree in Engineering, or its equivalent from a recognized tertiary institute
• Minimum 10 years of relevant working experience in FPSO/ FLNG conversion projects and comprehensive knowledge on functionality of FPSO/ FLNG
• Possess working experience related to testing and calibration of FPSO/ FLNG instrument, DCS/ ICSS system knowledge and networking
• Demonstrated leadership and people management skills, with ability to handle complex projects and lead multi-discipline team
• Familiar with all the Vessel class regulation and codes
• Have a proven track record of hands-on working knowledge in FPSO/ FLNG conversion projects
• Possess excellent interpersonal, communication and presentation skills
• Proactive, able to multi-task and adaptable to a dynamic fast-paced, collaborative environment

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Ensures that the projects he is assigned to are completed in a timely and economical manner in keeping with the Company and Project’s business objectives
• Monitors and focuses project execution schedule and plan based on each phase of the project requirement
• Ensures Hull meets all Design Specifications in accordance with class, technical requirements and project objectives
• Liaises with Client on various report requirement and updates.
• Manages Hull engineering and construction and commissioning activities at construction sites in China.
• Ensures weekly status accurately depicts percent complete, remaining labor and material costs
• Participates in JHA and review risk assessment for key critical project activities
• Maintains effective working relationships across Client team, the Seatrium team, Hull contractor and subcontractors
• Prepares and presents Monthly Executive Review which accurately portray project status, issues with mitigation plans, schedule compliance and opportunity in addition to identifying areas that indicate signs of risk to the project’s success
• Pursues and anticipates emergent work items and associated tasking
• Meets daily with the project team, to review open issues, actions required in support of cost and schedule, identifying, and tracking items which may impact cost and or schedule
• Complies and ensures workforce follow closely to Safe Work Procedure (SWP) for all work activities
• Monitors housekeeping standards and assigns areas of responsibilities, Compliance to PPE requirements, safe behavior as appropriate to Seatrium’s Life Saving Rules
• Works with Contractor on areas outside of responsibilities to ensure a safe working environment for all
• Ensures post-mortems and lesson learnt on project are done and to review the achievement of project objectives.
• Practices awareness of the bigger picture while reinforcing the meticulous execution of project specific items.
• Oversees the Hull contract execution through handover to integration yard and closure of shipyard contract.
• Ensures that all Hull project documentation (final as built) is completed

Requirements:

• Degree or Diploma in Naval Architecture / Civil / Marine and Offshore / Mechanical / Electrical / Chemical Engineering/Project Management.
• At least 4 years of relevant working experience.
• Knowledge of Shipyard Operations
• Good analytical and problem-solving skills
• Possess good interpersonal and communication skills

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities

• Ensures that the projects he is assigned to are completed in a timely and economical manner in keeping with the Company’s business objectives.
• Assists deputy/project service manager on vendors, subcontracting, construction, engineering and commissioning matters pertaining to the project, not limited to the mentioned areas
• Acts as deputy to Project Service Manager during his/her absence
• Responsible for local content management, liaise with internal stakeholders on managing local content, ensuring the contract requirement is fulfilled.
• Responsible for payment milestones management, to maintain the payment milestones register and ensure milestones documentations are submitted on timely manner.
• Liaises with Client and overseas Subcontractors on various project requirement pertaining to office space, visa, people support, administrative matters relating to Exhibit X.
• Assists deputy/project service manager and coordinate with relevant stakeholders for the implementation of IMS/EIMT as per contract Exhibit XVI
• Develops and update project execution schedule and plan based on each phase of the project requirement.
• Liaises with Client on various report requirement and updates.
• Schedules, organize and coordinate internal and external meetings and appointments with Project Services Executive.
• Authorizes purchase of equipment, spares and materials needed for assigned projects.
• Conducts post-mortems and lesson learnt on projects to review the achievement of project objectives.

Requirements

• Bachelor's degree in Engineering, or its equivalent from a recognized tertiary institute
• More than 10 years of relevant working experience in FPSO/ FLNG conversion projects and comprehensive knowledge on functionality of FPSO/ FLNG
• Possess working experience related to testing and calibration of FPSO/ FLNG instrument, DCS/ ICSS system knowledge and networking
• Demonstrated leadership and people management skills, with ability to handle complex projects and lead multi-discipline team
• Familiar with all the Vessel class regulation and codes
• Have a proven track record of hands-on working knowledge in FPSO/ FLNG conversion projects
• Possess excellent interpersonal, communication and presentation skills
• Proactive, able to multi-task and adaptable to a dynamic fast-paced, collaborative environment

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Description

• Manage full spectrum of HR functions.
• Source and propose for cost effective strategies to attract and hire suitable talents.
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.
• Full spectrum on employee lifecycle from onboarding to offboarding.
• Develop training and development programs.
• Assist in performance management processes.
• Support the management of disciplinary and grievance issues.
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.
• Review employment and working conditions to ensure legal compliance.

Requirements

• Proven experience in full spectrum of HR.
• Creative, resourceful, great interpersonal skills, and excellent communicator.
• Knowledge of HR functions (pay and benefits, recruitment, training and development)
• Understanding of labor laws and disciplinary procedures.

What you will do:

• Drive commercial intensity, sales effectiveness, and business growth in the Asia Pacific region covering all lines of business.
• Conduct strategic planning, data analysis, process improvement, and stakeholder management.
• Manage processes, policies and system solutions of sales performance and incentives through collaborating with regional & local sales teams, HR, Total Rewards and Finance functions, whilst supporting the sales & commercial leadership to drive continuous improvement on sales productivity, pipeline health and effectiveness to enable profitable growth.
• Primarily focus on driving execution within the Asia Pacific field businesses and be part of a newly constructed global team.
• Actively participate in the drive to create global standards, and support initiatives spanning multiple businesses.
• Report to the Asia Pacific Commercial Sales Operations Leader – Sales & Commercial Excellence department.

How you will do it:

• Lead the Commercial Sales effectiveness initiatives & cadences with Country Sales, Finance, HR teams to increase sales efficiency and effectiveness.
• Identify and develop performance indicators and measurements, define commercial KPI tracking mechanism and establish sales dashboards to ensure accountability & ownership, driving meaningful discussions during sales & commercial reviews.
• Design, deploy and maintain tracking and reporting of performance measurements via advanced data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) & robust IT systems (CRM, ERP etc.) to support sales & commercial intensity.
• Contribute to APAC & Global Commercial Business reviews with data insights on sales quota/ performance, key performance metrics, and identify trends or areas for improvement – utilizing tools/ dashboards/scorecards for Countries, LOBs, Verticals, Accounts, Digital Solutions, Growth Initiatives.
• Oversight of sales performance and incentive governance model ensuring right process & cadence in place for sales capacity tracking, sales quota setting, performance tracking and incentive payout.
• Support sales incentive plan updates with Commercial leadership team and Total Rewards experts to drive right seller behaviors to meet business goals.
• Champion APAC Commercial Operations community through commercial programs; collaborating with business & sales leaders/ operations to develop growth strategies and aligned execution, creating trusted and valued partnership with all teams.
• Lead overall communication and drive change management during process and system roll out across the region.

What we look for:

• Minimum 8 years working experiences from Industrial MNC or Management Consulting.
• Bachelor’s Degree from a recognized University in Business Management, Sales & Marketing, or Engineering concentrations required.
• Experiences in assessing, analyzing, and solving complex commercial issues, dementated capabilities of communicating the implications, facilitating problem solving, and driving consensus.
• Skillful in using data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) and familiar with Salesfore.com or other CRM systems, rich experiences of creating business intelligence dashboards through consolidating multiple data sources with simplified visualizations and capacities of automated and/or scheduled refreshments.
• Creative problem-solving skills, conflict management within different organizations (centralized matrix organizational structure).
• Ability to deep dive into data, break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations for improvement.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Strong influencing capability to integrate and work with cross-functional teams from different backgrounds, cultures, and geographies.
• Excellent presentation and communication skills, with the ability to interact at all levels.
• Fluent in English, both verbal and written.
• Agile, self-starter and can-do attitude is a must.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The Senior Executive, Governance and Quality Assurance, supports educational quality assurance processes and practices for the NTU Bachelor of Medicine, Bachelor of Surgery undergraduate programme at the Lee Kong Chian School of Medicine. This position reports to Director, Education Management.

Responsibilities:

Curriculum Reform

• Participate as Secretariat team member of the Curriculum Reform Committee (CRC) and its sub-groups and ensuring effective collaboration and implementation of curriculum reforms.

• Organise CRC and its sub-groups meetings and providing administrative and logistical support

• Assist in the preparation, compilation and dissemination of CRC and its sub-groups meeting package including meeting papers and slide deck

• Assist Chair, CRC in the conduct of meetings

• Draft minutes of CRC meetings and action plans for its sub-groups’ meetings

• Assist in monitoring follow-up actions

Curriculum Documentation

• Administer electronic filing infrastructure for NTU MBBS degree documentation

• Maintain version control of curriculum documentation

• Engage with internal stakeholders to plan and develop budget estimates for new degree programme, including operating expenses and expenditure on manpower

• Assist faculty and educators in compiling and documenting learning outcomes

• Collaborate with sub-groups, faculty and educators to collect, organise, and update course outlines, learning outcomes, and assessment strategies.

Programme Policies and Processes

• Collaborate with team leads in developing and reviewing MBBS degree programme policies and processes

• Monitor timeline for submission of revised policies and processes for approval at School and University-level committees

• Prepare student-facing versions of policies and processes for publication on student intranet

Quality Assurance and Quality Improvement

• Provide administrative support for national-level medical education quality assurance and quality improvement efforts

• Assist in preparation of quality assurance documentation for submission to Ministry of Health and Singapore Medical Council

Requirements:

• Bachelor’s Degree with at least 1 to 2 years of relevant experience in education quality management

• Background in medical education and/or healthcare administration would be an advantage

• Knowledge of quality assurance frameworks and methodologies in higher education

• Proficiency in Microsoft Office applications

• Experience in data management

• Meticulous, resourceful and adaptable

• Ability to multi-task and work independently under time pressure

• Excellent organisational, written and verbal communication skills

• Team player

• A proactive approach to identifying challenges and developing innovative solutions to address issues related to governance, compliance, and quality assurance

• Strong organisational and project management skills to plan, coordinate, and execute plans

This is a contract position till 31 March 2026.

In collaboration with the University of Economics Ho Chi Minh City (UEH), Nanyang Business School (ASEAN & China Programme Office) has commenced its new NTU International MBA (IMBA) to prepare working professionals in Vietnam for global business leadership roles in today’s green and technology-driven technology. The key purpose of the role is to support in the management and coordination of administrative and operations-related functions for the IMBA: https://www.ntu.edu.sg/education/graduate-programme/ntu-imba

This role reports to the Assistant Director (Operations) in the ASEAN & China Programme Office (Singapore) and work directly with counterparts who are based at University of Economics Ho Chi Minh City (UEH) to support the daily operations and engage the Vietnamese-speaking markets and students for the IMBA.

Job Description

• Support the Assistant Director (Operations) in the management and coordination of administrative and operations-related functions for the IMBA (Vietnam)
• Programme and Curriculum Management (Including but not limited to timetabling, faculty appointment, exam planning, administer course registrations, candidature matters and academic assessments etc.)
• Faculty Support and Student Management
• Manage the planning, scheduling, and execution of orientation activities for the programmes, including procurement of orientation items, refreshments, preparation classes and materials, workshops, and teambuilding events.
• Monitor student’s graduating status and schedule graduation and related activities.
• Strive towards the provision of positive, enriching, and memorable academic and social experiences for the students through carrying out the operational, administrative aspects of the programmes with integrity, professionalism, and a collaborative mindset.

Requirements

• A degree holder, preferably with relevant work experience of 5 to 7 years, with at least 3 years of experience in customer service and administration, preferably in the education industry
• Relevant experience in marketing communications will be an added advantage
• Meticulous and detail oriented
• Be able to multi-task effectively and work under pressure
• Possess strong leadership, organisational and supervisory capabilities
• Able to work independently and as a team 
• Proficiency in both (reading, writing, and speaking) in English and Vietnamese is essential due to the need to effectively engage with Vietnamese-speaking markets and students

Responsibilities:

1) To manage and to provide administrative support in postgraduate research programmes

• Administrative support to scholarship, applications, admissions, reports, statistics, and research attachment.

• To provide guidance to faculty and students whenever required for postgraduate programme document submission such as PhD and MEng.

• Equipped with a good knowledge and understanding on administrative process, faculty and students are able to prepare the programme documents independently.

• To liaise with ACR and OA on various administrative process.

• Ensure that the Oral Exam and QE documents are submitted to OA without delay and on or before deadline.

• Provide assistance to faculty and students in postgraduate programme process and flow. This helps to ensure that the documents are submitted within schedule without the delay and queries from OA and scholarship agency.

2) Adoption of technologies to improve operational efficiency

• Implement a digitalized system to keep the information of supervisors and students. Ease of the documents retrieval whenever required and minimize human error.

• Enhance the level of automation in various procedures related to postgraduate programmes.

3) To resolve outstanding issues

• Problem investigation and to arrive at solutions to resolve the various issues and appeal cases.

• To preempt the potential problems that could arise from disputes.

• To ensure faculty follow policy and procedures of school and university.

4) To provide the documents to OA, CoE, and various departments

• To analyse the various statistical data related to admissions and to implement an efficient approach to derive the statistics.

• To review applications and admission to support the School in research strategic planning.

5) Supervisory and delegating

• Oversee functions and responsibilities of support staff; Allocate tasks to appropriate staff with the right skills; Brief and monitor progress of delegated tasks.

• Ensure that tasks are completed satisfactorily and efficiently within allocated time frame.

• Coach new skills to the support staff to cope with the changes.

• Continue to improve the current administrative process.

6) Reimbursement of claims

• Liaise with finance and supervisors on the complexity of the claims.

• Coach support staff on handling the different requirements of claims related to conferences and research attachment.

7) New faculty support

• Assist the new faculty onboard our School in postgraduate programmes.

Requirements:

• Degree in any discipline

• Candidates who have held administrative positions in a central office within a large organisation would be preferred

• At least 3 years of relevant working experience

• Knowledge of contract management and financial management

• Proficient in MS Office applications

• Able to handle database/administrative systems

• Good working attitude, communication and management skills

• Ability to multi-task and work independently with staff and faculty at all levels

• Meticulous and analytical

• Think long-term with eye for details

• Responsible, resourceful, self-motivated and eager to resolve issues on a timely manner

• Be creative and improvise new ideas to improve the current administrative process

• Able to work independently with minimal supervision; shows great initiative

Established in 1981, the School of Electrical and Electronic Engineering (EEE) https://www.ntu.edu.sg/eee is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 130 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Assistant Manager/Senior Assistant Manager, Laboratory Services. The incumbent shall provide technical excellence across multiple laboratories in the School of Electrical and Electronic Engineering.

Key Responsibilities:

Laboratory Operations

• Manage, plan, and coordinate facilities and equipment in the EEE laboratories.

• Provide technical expertise on the facilities setup for existing/new research/joint industrial projects.

• Develop engineering and technical guidance programs for maintenance and failure analysis of equipment and facilities.

• Provide technical support for the renovation of EEE laboratories and the setup of research areas.

Safety & Training

• Provide Engineering guidance in the safety system for EEE laboratories operation.

• Develop emergency response plans and provide adequate training to handle research activity.

• Ensure compliance with regulatory agencies for EEE laboratory safety, including inspections, audits, documentation, and reporting.

• Develop training program and collaborative platform for knowledge sharing and information/idea exchange to fellow colleagues.

• Formulate procedure to train stakeholders with different capability in utilizing power engineering equipment in the lab.

Requirement:

• Degree in Electrical and Electronic Engineering.

• At least 5 years’ experience in Maintenance, Building Services, Facilities Management, Project Management.

• Strong Technical Knowledge in Engineering discipline.

• Understanding of laboratory operation, processes and procedure.

• Prior knowledge in Workspace Safety. Licensed electrical worker (LEW) holder will be an advantage.

• Self-motivated, able to coordinate works among different stakeholders, provide leadership support and ad-hoc responsibilities in a timely and professional manner.

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by: 

• promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports.

• facilitating meaningful engagement among key stakeholders within and outside of the NTU community.

Responsibilities

• Engagement and professional development of SM2 bridging students, ASEAN and Science & Engineering scholars to empower their successful transition and integration into NTU and Singapore.

• Student support and case management

  i. Work with School Care Managers and other NTU administrative departments, to identify and provide relevant support services to international students, both academic and non-academic.

  ii. Plan and organise training and activities for students, to help them better integrate academically and socially.

• University-wide integration efforts
  i. Lead the strategic planning and implementation of programmes and initiatives that inculcate the importance of diversity and integration.
  ii. Support the development and implementation of policies and practices which enhance integration within NTU.
  iii. Promotion and adoption of integrative practices within the NTU community.
  iv. Collaborate with and provide advice to student leaders/advocates, as well as faculty and staff, to educate and raise awareness on integrative practices. 

• Support the oversight of data collection and analysis, necessary for reports to regulators and NTU senior management.

Requirements:

• Bachelor’s degree in any related field from a recognised University.

• At least 6 years of relevant experience which involves considerable interaction with students or youth.

• Experience in the tertiary education sector will be advantageous.

• Good working knowledge on the transition and integration of international students in higher education.

• Sensitive to and empathetic towards the transition and integration challenges faced by international students.

• Strategic, critical, and lateral thinking skills.

• Ability to adapt effectively in a complex and constantly changing environment.

• Communication, negotiation and influencing skills (written and verbal).

• Ability to work collaboratively with university students and colleagues from different cultural and disciplinary backgrounds.

• Strong drive to initiate, plan, implement and deliver integration initiatives on time and on target.

• Proficient in all Microsoft Office application software.

Key Job Purpose:

NTU College of Humanities, Arts and Social Sciences (CoHASS) is a union of four Schools and two Centres – the School of Art, Design and Media (ADM), the School of Humanities (SoH), the School of Social Sciences (SSS), the Wee Kim Wee School of Communication and Information (WKWSCI), the Nanyang Centre for Public Administration (NCPA) and the Centre for Contemporary Art (CCA). We are currently home to more than 6,000 students, as well as faculty, research and administrative staff.

The incumbent will work closely with the Senior Assistant Director, as well as the Professional & Continuing Education (PaCE) to achieve the Continuing Education (CE) goals and operational excellence for CoHASS. This involves understanding the lifelong learning market trend, government Continuing Education (CE) initiatives, and the University's CE mission and strategic goals and objectives to promote lifelong learning to its alumni, the industry, and the general community.

The incumbent is expected to manage all sales and marketing inquiries and leads generated from online, digital, mobile, roadshow/onsite/campus campaigns and info-sessions. An experienced and hands-on telesales lead who is meticulous in the leads management process, familiar with database management, excel, and using Customer Relationship Management (CRM) as tracking and reporting tools will thrive in this role.

Key Responsibilities

• Interface between College and Schools to harmonise the outreach strategies, implementation plans, and efforts and support the Schools in their outreach

• Manage upstream activity, including attending to all leads generated from sales and marketing campaigns and inquiries, drive lead conversion and reporting. Work with Professional & Continuing Education (PaCE) to support queries pertaining to operational matters

• Work closely with internal teams to execute sales and marketing activities to promote College capabilities and demand generation programs through on and offline campaigns, events, media releases, case studies, or websites

• Manage downstream activity, including working with PaCE Operation Team to ensure smooth delivery of courses and learner’s journey and experience management

• Oversee the whole process of managing and responding to enquires, constantly engage them with regular updates of the programmes available, and eventually work towards the goal of having them sign up for the programmes

• Support in formulating sales and marketing tactics in line with the college’s priority, and business objectives

Competencies and Qualification Requirements:

• Degree in Business Management/ Marketing/ Mass Communication from a recognized university

• Knowledge on Search Engine Optimization (SEO) / website design/ Electronic Direct Mail (EDM) will be an added advantage

• Familiar/ well versed in using Customer Relationship Management (CRM)/ database management tools for tracking of leads, enquiries, and reporting purpose

• Possess minimum 5 years of inbound and outbound sales experiences

• Experience in hunting and farming sales in the Higher Education landscape. Professional services, and Consultative sales experience will be considered

• Proven ability to convert leads into sales, demonstrated success from the funnel and lead management to close sales (registered + fee paid), and work with the sales operations/delivery teams to hand over the customer

• Experience in implementing sales and marketing tactics, support proposal development, monitor, review and report on progress

• Proficient in photo and video editing & tools

• Excellent verbal and written communications skills that are persuasive, influential and compelling

• Ability to manage multiple projects and priorities with competing deadlines

The Singapore Centre for Environmental Life Sciences Engineering (SCELSE) is a unique interdisciplinary Research Centre of Excellence (RCE), funded by National Research Foundation, Ministry of Education, Nanyang Technological University (NTU) and National University of Singapore (NUS). Hosted by NTU in partnership with NUS, SCELSE is linking new insights from the life sciences with expertise from emerging technologies in engineering and natural sciences to understand, harness and control microbial biofilm communities and microbiomes. This is enabled through its strengths in analysis of complex microbiomes, using advanced computational biology and cutting-edge facilities in genome sequencing, bio-imaging and bioreactor processes.

SCELSE is seeking to hire a Manager, Business Data Operations Management provide day-to-day facilities management and the data centre in SCELSE through ongoing end-user support as well as monitoring of HPC resources, including its 13,000 plus core compute servers and over 4 PB of high-capacity storage. The Business Data Operations manager is also responsible for the yearly performed external audit, as well as the key contact person for the SCELSE NSCC (National Super Computing Center) partnership.

In addition, the role will additionally ensure smooth operation of the SCELSE HPC through infrastructure planning, facilities budgeting, and regular review of physical and logical security of the SCELSE HPC with continued partnership with NTU-HPCC and NTU-CITS.

The role will provide direct support for the SCELSE-Sequencing Facility to meet the needs of their high-throughput sequencing machines, including integration of new lab machines, set-up and troubleshooting of network communications and maintenance and implementation of data processing workflows as necessary.

Responsibilities

• Manage the data centre and facility that encompass SCELSE-HPC compute hardware, ultra-low latency network, job scheduler, and high-performance storage
• Ensure smooth operations of SCELSE’s High Performance Computing between dual data centers (on-premises and hosted NTU site) including regular checks of environmental controls in line with ODFM and CITS safety and security measures; serve as primary contact point for all HPC facilities-related issues
• Conduct infrastructure planning including future upgrades to hardware, firmware, and software, of compute, high-capacity storage, and all accessory servers
• Regular planning for scheduled maintenance and capacity management in line with established Service Level Agreement (SLA) between vendors
• Manage all purchasing and procurement for SCELSE-HPC including annual 5-year budget review and planning
• Assets life-cycle management including annual hardware audit and appropriate decommissioning
• Preparation of quarterly, annual reports as requested by SCELSE-Finance and Procurement
• Oversee the security management and administration by adhering NTU base level security policies when deploying systems and that security vulnerabilities are resolved in a timely manner
• Participate in annual IT auditing and security exercises and review yearly on all SCELSE-HPC facility security protocol and policies handbook(s)
• Provide technical support to SCELSE-HPC science research community and to sequencing facility for support of instruments for connection to shared network drives and storage, including liaising with SCELSE-Sequencing Facility Head(s) and appropriate vendors
• Performance tuning, profiling and optimization for libraries, open source and commercial applications
• Data integration and pipeline and services 
• Support researchers in depositing data in public data repository as fit for their publication or grant needs
• Process-flow re-engineering for scientific applications and necessary benchmarking
• Managing of appropriate data access controls and user level sharing
• Ensure proper integration of all new sequencers and lab machines to the facility’s network and storage, including integration to automated processing pipeline(s)
• Assistance with transferring and sharing completed sequencing results and project data

Requirements

• Recognized Master’s Degree in Computer Engineering, Sciences or equivalent. Bachelor degree with relevant 10+ years working experiences with Linux and Open-Source Software will be considered
• At least 10 years of good working experience in HPC, including administration of a production cluster environment
• Experience in parallel programming and providing support for parallel high computing applications and high-performance parallel file system
• Has experience working with PBS Professional Scheduler or Slurm Workload Manager, as well as complex private, internal, and DMZ networks
• Experience in Linux/UNIX and open-source software stack in a multi-vendor environment, with the installation and management in a Linux-based HPC environment
• Experience in common scripting and programming languages and ANSI/GNU C, Python, Perl, or others
• Experience in scientific/engineering packages such as in life science, visualization, modelling and other areas in science and engineering is preferred
• Project management experience with demonstrated ability to lead planning meetings, ensuring design and solution reviews take place
• Good knowledge of working with both analyzing and transfer of large datasets, including ACL, data integrity, and transfer security
• Familiar with genome sequencing a plus
• Experience with relational databases, application development, and/or virtual machines, a plus
• Good self-motivated team player
• Strong analytical and problem-solving skills
• Good planning, organizational and time management skills
• Good interpersonal and communication skills - is able to interact with faculty members and researchers
• Meticulous and keen eye for details for numbers and procedures and reports

To find out more about SCELSE, visit us on Facebook, Instagram, LinkedIn, Twitter and our website: http://scelse.sg.

The Manager is a leadership position overseeing the activities of a specified Work-study Degree Programme (WSDeg Prog) where the incumbent contributes both as an individual contributor and to oversee a small team.

The team is responsible to ensure that internship opportunities are aligned to NTU’s learning outcome; and students can benefit from the learning experience to become more job ready.

Responsibilities

Programme and Facilitation Management (OJT)

• Design, develop and provide WSDeg Prog within respective responsible school programme area in collaboration with the relevant stakeholders; and in accordance to NTU curriculum development guidelines.
• Facilitate between industry partners and NTU faculties to constantly review the WSDeg Prog curriculum (incl related academic curriculum).
• Responsible for all aspects of WSDeg Prog according to assigned college and/or schools.
• Manage end-to-end WSDeg Prog processes up to completion of the essential assessment process.
• Collaborate with OJT employers to develop required On-the-Job Training (OJT) Training Plan in respect to the OJT designated job roles; and to facilitate its application to respective student.
• Provide consultation and coaching support to students who need help in overcome OJT challenges and to facilitate remedial actions with relevant stakeholders with concurrence.

Business Development & Stakeholders Management

• Develop and make plans to look for new OJT opportunities from current and new employers to recruit NTU students.
• Engage current and potential employers (and any relevant stakeholders) to garner relevant OJT opportunities.
• Collaborate with Team Lead to plan and develop suitable WSDeg Prog initiatives with respective schools to reinforce workplace experiential learning; and help in organizing the team to realize the agreed plan.

• Bachelor’s degree in any field from a recognized University.
• At least 4 to 6 years working experiences with exposure in team management role, internship/training management and service delivery experience preferably in tertiary education, adult education sectors and/or government agencies environment.
• Successful track record in the management of internships/ cooperative education/ work-study degree programme/ workplace learning/ performance enhancement or adult education.
• Familiar with adult learning pedagogy and practices of OJT.
• Able to provide career coaching support and consultation to students on their career goals, career aspiration, career development, career preparation and job search etc.
• Have some knowledge of industrial sectoral employment landscape and SkillsFuture Skills Framework.
• Candidate with qualifications in Career Facilitation Programme (CFP) and/or WSQ Advanced Certificate in Learning & Facilitation (ACLP) will have added advantages.
• A proficient written and oral communicator.
• Have an eye for detail.

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.